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in the field of Library science. The usefulness of the results lies in the fact that the
study can provide feedback on human resource management, trade unions, employers
and lifelong learning.
Keywords: Quality of work life (QWL), quality of working life (QoWL), academic
libraries, Greece, Work – Related Quality of Life (WRQoL), working time
Survey of Users’ Level of Satisfaction toward Inclusive
Management and Marketing of Library Services
Oluwatoyin Oyeyemi Obinyan
CLN, Acting Head, Electronic Library Department, Ambrose Alli University, Ekpoma, Edo State, Nigeria
Abstract: Information and Communication Technologies (ICTs) have brought a great
innovation and improvement to bear on library services and methods of meeting
users’ needs. Assessment of user’s satisfaction with the various library services is an
important variable toward realization of effective and inclusive management of
Library resources and marketing of allied services in the 21st century. With ICTs
bringing every access to diverse information resources and access modes, it has
become imperative to investigate users’ satisfaction as occasioned by creative use of
ICTs in information resources management and services. The study therefore, focused
on users’ satisfaction using adapted CSAT metric to elicit information from 560 users
that visited the library within a space of one week. Copies of the questionnaire were
administered to the users in such a way that no user was served twice. The data
gathered were analyzed using SPSS version 20. The findings revealed that the users’
level of satisfaction is on the average and the resources in the library did not meet
their information needs , as majority responded that the resources are inadequate and
the overall assessment of their interaction with librarians are excellent despite the
inadequate resources. Based on the findings therefore, recommendations were made
to include creating holistic marketing strategy to improve usability of the library,
funding of library in order to acquire more resources to meet users’ expectation and
need for adequate management of library resources.
Keywords: library services, users’ satisfaction, library marketing, library
management, library resources
Sustainable Development Goals (SDGs) Inspiring Library
Projects Planning
Rosario Arquero-Avilés1, Silvia Cobo-Serrano2, Gonzalo Marco-Cuenca3
1Head of IDEA Lab Research Group, Department of Library and Information Science, The Complutense
University of Madrid, Spain
2Head Librarian, National Archaeological Museum, IDEA Lab Research Group, Spain
3Department of Documentation Sciences and History of the Science, University of Zaragoza, IDEA Lab Research
Group, Spain
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Abstract: All United Nations’ Member States adopted the 17 Sustainable
Development Goals (SDG) in September 2015 as part of the document “Transforming
our world: the 2030 Agenda for Sustainable Development”. Based on this documental
reference, the paper is intended to connect Library and Information Science students’
learning process with SDG development by means of an innovative teaching project.
This teaching experience has been based on two pedagogical programs: the Service-
Learning methodology and the Library and Information Science project management
techniques.
Undertaken in the module “Project management in libraries and information services”
(Master in Documentation Management, Libraries and Archives at the Complutense
University, Spain), the paper highlights methodological approaches that may be used
in other academic teaching scenarios. Conclusions reveal how this innovative
teaching project has improved students’ learning process to plan library projects for
their professional activity.
Keywords: Sustainable Development Goals (SDG), 2030 Agenda for Sustainable
Development, library projects planning, project management in Library and
Information Science, Service-Learning methodology, The Complutense University of
Madrid, Spain
Technological Innovation in Library and Information Science
Online Education: San Jose State University Case Study
Mei-Ling Wang
Professor, Graduate Institute of Library, Information and Archival Studies, National Chengchi University,
Republic of China (R.O.C)
Abstract:
Research Objectives
The development of online education in library and information science(LIS) in the
United States began in 1996 when the University of Illinois at Urbana-Champaign
School of Library and Information Science "LEEP Experimental Project" succeeded,
providing library staff with studying opportunities free of time and space restrictions.
There are now more than 40 LIS master schools in the United States providing online
education. The article explores whether LIS online master’s program education in the
United States is technological innovation and its influencing factors. The research
objectives of the study include: (1) Discussing whether SJSU’s online LIS master’s
program is technological innovation (2) Exploring the online teaching mode of
Library and Information Science faculty. (3) Exploring the characteristics and success
factors of technological innovation in the online LIS master's program. (4) Exploring
faculty’s online teaching satisfaction and problems (5) Exploring the value of online
master's programs to LIS education. (6) Asking whether technology support, teaching
interaction, and school support promote or hinder online education
Research Methods
This study adopted the case study and in-depth interview method and selected the
Master of Library and Information Science, Information School, San Jose State
University (SJSU) as case study object. The researcher personally visited San Jose
State University School of Information to investigate, and interviewed 11 persons,
including college administrators, full-time faculty, and master’s students. The reason