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Evaluating client perceptions to improve service delivery: Individualized attention to address disabilities
Abstract
A nonprofit organization providing outdoor adaptive therapeutic recreational services routinely administered a customer satisfaction survey to participants. This study analyzed the quantitative and qualitative responses to assess how well participant perceptions reflected the organization’s stated mission to enhance “the quality of life for people with disabilities.” Overall, responses supported the mission, reflecting expressions of empowerment and independence through supportive challenges. Individual responses also reflected a positive, people-centered organizational culture. Another recurrent theme was the importance of individualized adaptations in programing and equipment. Participants also identified areas for improvement. Although not required for funding, nonprofit therapeutic recreation organizations can benefit from formal program evaluation processes which incorporate participant feedback.
... Adaptive sports interventions can yield a variety of benefits for clients, which is one reason they are often used by CTRSs as a modality for youth receiving treatment on PR-I units (Prout & Porter, 2017;Ratnapradipa et al., 2019). Adaptive sports have been shown to have positive influences on youth's physical, cognitive, emotional, and social health (Eime et al., 2013;Lape et al., 2018;Ratnapradipa et al., 2019;Sayed Ahmed et al., 2017;Shapiro & Malone, 2016;Shirazipour & Latimer-Cheung, 2017). ...
... Adaptive sports interventions can yield a variety of benefits for clients, which is one reason they are often used by CTRSs as a modality for youth receiving treatment on PR-I units (Prout & Porter, 2017;Ratnapradipa et al., 2019). Adaptive sports have been shown to have positive influences on youth's physical, cognitive, emotional, and social health (Eime et al., 2013;Lape et al., 2018;Ratnapradipa et al., 2019;Sayed Ahmed et al., 2017;Shapiro & Malone, 2016;Shirazipour & Latimer-Cheung, 2017). Physical benefits include improved fitness, motor coordination, and functional capacity (Ratnapradipa et al., 2019;Sayed Ahmed et al., 2017). ...
... Adaptive sports have been shown to have positive influences on youth's physical, cognitive, emotional, and social health (Eime et al., 2013;Lape et al., 2018;Ratnapradipa et al., 2019;Sayed Ahmed et al., 2017;Shapiro & Malone, 2016;Shirazipour & Latimer-Cheung, 2017). Physical benefits include improved fitness, motor coordination, and functional capacity (Ratnapradipa et al., 2019;Sayed Ahmed et al., 2017). Cognitive benefits yield in-creases in problem-solving and new learning (Sayed Ahmed et al., 2017). ...
Certified therapeutic recreation specialists (CTRS®s) within pediatric rehabilitation inpatient (PR-I) units use a variety of treatment modalities. One such modality is adaptive sports. Positive emotions that can be generated when participating in an adaptive sports activity include enjoyment and gratification. CTRSs are able to provide youth in the PR-I unit with a unique experience that teaches them about adaptive sports while introducing a potential new leisure pursuit. Thus, the Introduction to Adaptive Sports program was developed with the intent of documenting youths' knowledge related to adaptive sports following brief exposure, their enjoyment of ac-tivities associated with four different adaptive sports, and their interest in future participation. The youth involved in the piloting of this protocol were asked to complete a Knowledge and Future Participation Quiz as well as an Enjoyment Scale to measure their level of knowledge about each adaptive sport presented, how much they enjoyed participating in each ses-sion, and if they would be interested in future participation. The results showed that the youth demonstrated strong knowledge about each adaptive sport (average scores of 5.06 out of 6). The scores on the Enjoyment Scale indicated that youth on the PR-I unit enjoyed the adaptive sports sessions (average scores of 8.38 out of 10). Addition-ally, participant responses indicated 78.13% overall interest in future participation in the four presented adaptive sports. Though the preliminary results from the trial of this protocol are encouraging, recommendations for revision and future study by CTRS professionals on PR-I units are included.
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