A Content Analysis of International Airline Alliances Mission Statements

Abstract

Background: Mission statements have come to play an important role as tools for organizational value sharing.
Objectives: This study aims to shed light on what types of values are highlighted in international airline alliance members’ mission statements, and whether there are significant differences or not.
Methods/Approach: Quantitative content analyses have been conducted with the goal to investigate mission statements of 61 members of international airline alliances: Star Alliance, SkyTeam, and oneworld.
Results: Frequency test outcomes reveal that “philosophy”, “self-concept” and “location” are the predominant components in oneworld, “philosophy” is the primary component in SkyTeam, and “philosophy” and “customer” are the focal components of Star Alliance. According to chi-square tests, Star Alliance members emphasize “customer” more often than others do, and oneworld members highlight “profitability” more often. One-way Anova tests with a post hoc analysis reveal that Star Alliance members cover more components than SkyTeam.
Conclusions: The theoretical implication of these findings is that they reveal the existence of unique values among international airline alliances members offering a competitive advantage. As a practical implication, these findings will be helpful for international airline alliances and airline managers for comparative purposes.

Full text

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A Content Analysis of International Airline
Alliances Mission Statements
Gang-Hoon Seo
Graduate School of Business Administration, Kobe University, Kobe, Japan
Abstract
Background: Mission statements have come to play an important role as tools for
organizational value sharing. Objectives: This study aims to shed light on what types of
values are highlighted in international airline alliance members’ mission statements,
and whether there are significant differences or not. Methods/Approach: Quantitative
content analyses have been conducted with the goal to investigate mission
statements of 61 members of international airline alliances: Star Alliance, SkyTeam,
and oneworld. Results: Frequency test outcomes reveal that “philosophy”, “self-
concept” and “location” are the predominant components in oneworld,
“philosophy” is the primary component in SkyTeam, and “philosophy” and “customer”
are the focal components of Star Alliance. According to chi-square tests, Star Alliance
members emphasize “customer” more often than others do, and oneworld members
highlight “profitability” more often. One-way Anova tests with a post hoc analysis
reveal that Star Alliance members cover more components than SkyTeam.
Conclusions: The theoretical implication of these findings is that they reveal the
existence of unique values among international airline alliances members offering a
competitive advantage. As a practical implication, these findings will be helpful for
international airline alliances and airline managers for comparative purposes.
Keywords: international airline alliance, airline, mission statement, organizational
value, content analysis
JEL main category: M
JEL classification: F23, M1, M16,
Paper type: Research article
Received: Jul 17, 2019
Accepted: Sep 6, 2019
Citation: Seo, G-H. (2020), “A Content Analysis of International Airline Alliances Mission
Statements”, Business Systems Research, Vol. 11 No. 1, pp. 89-105.
DOI: 10.2478/bsrj-2020-0007
Acknowledgments: Editor-in-Cheif Professor Mirjana Pejić Bach, the anonymous
reviewers, Professor Munehiko Itoh, and Professor Alan Jackson provided valuable
comments, which contributed to the quality of the paper, while Ms. Zhonghui Li and
Ms. Yushan Xie assisted in coding for this study.

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Introduction
In recent years, as a result of radical environmental changes surrounding the airline
industry, for example, global economic recession and skyrocketing oil prices,
deregulation, the privatization and commercialization of airline service, the global
market penetration of new international airlines, etc., competition among airlines has
intensified (Lin et al., 2018; Min et al., 2016). For these reasons, airlines are required to
be competent enough to appeal to customers regarding their own merits (Lin et al.,
2018; Lin et al., 2016), and they form international alliances and affiliate with alliances
(Min et al., 2016). There exist many cases of failure of airline alliances and it has been
pointed out that instability is in the nature of these alliances. Yet, in the airline industry,
the influence of alliances has increasingly been extended (Morrish et al., 2002). Button
et al. (1998) suggested that in the future, an airline that failed to be a member of an
alliance would be isolated and encounter strategic disadvantages. Therefore, it is
expected that the number of airlines participating in alliances will continue to increase
(Evans, 2001). In fact, the members of Star Alliance, the biggest international airline
alliance, have increased from eight airlines in 1998 to twenty-eight airlines in 2018.
Currently, not only competition among airlines but also competition among
alliances has intensified. International airline alliances have implemented the
expansion of route networks, integrating the loyalty programs of members to maintain
competitive advantages (Min et al., 2016). In addition, they are enhancing efficiency
and productivity by sharing airport lounge facilities and Computer Reservation
Systems (CRS) among members. In addition, enhancing the overall brand value and
organizational value sharing among members are available strategic options for
ensuring competitive advantages (Min et al., 2016). For instance, an alliance itself
plays a role as an “umbrella brand” and each member becomes a “sub-brand”
(Evans, 2001). In this manner, the brand management at the overall alliance level is
crucial for international airline alliances because, when customers use an airline, the
service of the airline is connected with that of other partner airlines, and customers
experience the whole alliance’s service. Weber et al. (2004) argued that when an
airline leaves a bad image with customers, it badly affects the whole alliance.
Meanwhile, service standardization between members and value sharing are also
critical challenges for international airline alliances. For example, alliances set service
standards so that airlines can provide similar service and maintain service quality (Min
et al., 2016; Evans, 2001).
There has been an extensive discussion about the operational efficiency,
productivity and financial performance of international airline alliances (Min et al.,
2016; Tiernan et al., 2008; Oum et al., 2004; Kleymann et al., 2001). However, little
attention has been given to what types of values are emphasized among alliance
members. Corporate mission statements are significant in value sharing among
alliance members as they imply particular types of values. In addition, a mission
statement can be a hint when airlines and alliances choose optimal strategic partners.
Mission statements include important information about airlines’ main services,
strengths, relative similarities and differences (Kemp et al., 2003). In mission statements,
airlines’ cultures and core values are reflected. Whether the culture and values of an
airline fits one’s own company or not is a significant standard when choosing alliance
partners (Medcof, 1997; Brouthers et al., 1995). However, regardless of its importance,
it has been pointed out that very few studies have attempted to investigate the
situation of mission statements in the airline industry (Law et al., 2018; Lin et al., 2018;
Kemp et al., 2003).
The main purpose of this study is to clarify what kind of values are highlighted in
international airline alliance mission statements. Hence, this study focuses on the

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content analysis of 61 mission statements of three major international airline alliance
member airlines.
This paper consists of five sections. The next section will focus on existing studies of
international airline alliances and mission statements in the airline industry. In section
three, content analyses including frequency tests, chi-square tests, and one-way
Anova tests with post hoc analysis relevant to the mission statements of 61 airlines will
be conducted. In section four, based on results, theoretical discussions are carried out.
In section five, implications and limitations are described.
International Airline Alliances
The strategic alliance is “a particular and horizontal form of inter-organizational
relationship in which two or more organizations collaborate, without the formation of
a separate independent organization, to achieve one or more common strategic
objectives” (Evans, 2001, p. 229). Traditionally, strategic alliances have been
recognized as penetrations by multinational firms in inaccessible markets. Recently, as
a strategic option, alliances have been highlighted (Evans, 2001). Strategic alliances
are often seen in the pharmaceutical industry, the automobile industry, and the
chemical industry. In addition, in the international airline industry, strategic alliances
have been formed frequently (Evans, 2001). The phrase “airline alliance” indicates a
strategic alliance of airlines. This is defined as “any collaborative arrangement
between two or more carriers involving joint operations with the declared intention of
improving competitiveness and thereby enhancing overall performance” (Morrish et
al., 2002, p. 401).
Regarding the scope of collaboration in international airline alliances, simple level
cooperation, such as transfer of passenger and baggage handling service, was
implemented at an early stage. Recently, such relationships have evolved to include
company-wide marketing collaboration and technological cooperation.
Great attention has been paid to the advantages and disadvantages of
international airline alliances. Advantages of alliances can be classified into two
categories: (i) advantages for airlines, and (ii) advantages for passengers.
Dyer et al. (2001) pointed out that, through an alliance, an airline can promptly
acquire the complementary assets of other airlines. Moreover, the improvement of
seat capacity and revenue has often been discussed (Wright et al., 2010; Kleymann
et al., 2001; Park, 1997; Hannegan et al., 1995). Also, market penetration and the
maintenance of market status, as well as ensuring a stable market and cost-saving,
are other merits of alliances (Button et al., 1998). Finally, through an alliance,
organizational values are shared among members and brand values are elevated
(Min et al., 2016). As merits for passengers, it is reported that passengers can use better
services as airlines’ destinations are increased and passengers’ transfer times are
shortened (Kleymann et al., 2001). One-stop check-in service, better baggage
handling service, and the use of a common lounge are also beneficial for passengers
(Evans, 2001; Dennis, 2000). On the other hand, Min et al. (2016) argued that there is
no apparent evidence of improvements in operational effectiveness and
performance through alliances. In addition, it has been reported that each airline’s
brand value has declined, flight schedules have become more complex, and
operational flexibilities have disappeared, while the higher the degree of cooperation
with collaborating, the higher the risk and fixed cost (Kleymann et al., 2001). Regarding
demerits for passengers, the number of flight destinations shrinks as alliances
monopolize flight routes. In other words, it would seem that participating in an alliance
does not always guarantee airlines’ strategic advantages.

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Evans (2001) suggested five criteria for selecting strategic partners when airlines form
alliances and participate in them (Medcof, 1997; Brouthers et al., 1995). The first one is
the competence of partners. This means that partners are decided according to
financial stability and market status. The second one is the degree to which the
partners share the same level of risk. The third one is whether an alliance is well
controlled and its operational effectiveness is sufficiently maintained. The fourth
criterion is geographic fitness. Generally, there is a tendency to avoid alliances of
airlines with overlapping markets. The last criterion is the compatibility of relevant
organizational culture and operations (Medcof, 1997).
Several comparative studies have been conducted on the effectiveness,
productivity, and revenues of international airline alliances. Kleymann et al. (2001)
suggested that the degree of risk and the revenue of airlines differs depending on their
integration level. Oum et al. (2004) reported that horizontal alliances affect the airlines’
productivity, and that, in horizontal alliances, the higher the level of cooperation, the
higher the productivity and profitability. Tiernan et al. (2008) compared alliances’
service quality performance regarding on-time arrivals, baggage reports, and flight
cancellations. Finally, Min et al. (2016) compared the operational effectiveness and
performance between alliance members and non-members. As a result, SkyTeam
members and oneworld members’ revenues were found to be better than with Star
Alliance. Table 1 indicates comparative airline alliance studies.
Table 1
Comparative airline alliance studies
Author
Number of alliances and airlines
Criteria for evaluation
Kleymann et al.,
2001
3 alliances, 15 airlines
Degree of risk and revenue
Oum et al., 2004
22 airlines
Productivity and profitability
Tiernan et al., 2008
4 alliances, 24 airlines
On-time arrivals, baggage
reports, flight cancellations
Min et al., 2016
3 alliances, 59 airlines
Operational effectiveness,
financial performance
Source: Kleymann et al. (2001), Oum et al. (2004), Tiernan et al. (2008), Min et al. (2016)
However, very few studies have been done to analyze differences in alliance
members’ values as competitive advantages. In the next section, corporate mission
statement issues in the airline industry will be discussed.
Mission statements in the airline industry
Mission statements are firms’ messages and promises to stakeholders (Bartkus et al.,
2004). Mission statements are answers to questions as to how companies should be in
the future (Wang et al., 2011). In mission statements, companies’ strategic directions
and goals are reflected (David, 2001). Several studies perceived that “vision”, “value”,
“faith”, “principle”, “strategy” and “philosophy” are similar to “mission” (e.g., Castro et
al., 2014; Ireland et al., 1992; and Pearce et al., 1987).
It has often been said that mission statements play a significant role in relationship
management with stakeholders. “A well-designed mission statement is essential for
formulating, implementing and evaluating strategy” (Kemp et al., 2003, p. 635). Wang
et al. (2011) argued that a mission statement is an indispensable factor of corporate
management as it is an effective strategic tool. Through mission statements,
companies attempt to achieve market differentiation (Lin et al., 2018; Kemp et al.,
2003). A mission statement is a core factor of organizational culture (Klemme et al.,

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1991) and, as the ‘cultural glue’; it engages an organization’s members (Kemp et al.,
2003). A mission statement is an important communication tool between a company’s
inside and outside stakeholders such as employees, customers, investors, suppliers, the
public, communities and the media (Law et al., 2018; Lin et al., 2018; Lin et al., 2016;
Bartkus et al., 2004; Kemp et al., 2003). It has been reported that a well-designed
mission statement positively influences employee and customer satisfaction (David et
al., 2014; Jyoti et al., 2012). That is, a mission statement gives employees a sense of
belonging (Lin, 2012), and produces emotional bonds and a sense of mission
(Campbell et al., 1991). A clear mission statement confirms organizational values and
strategic priorities (Kemp et al., 2003).
In terms of the advantages of mission statements, it has been reported that they
can ensure a company’s competitive advantage and improvements in brand value.
Additionally, several studies have argued for a correlation between good mission
statements and companies’ financial performance (Williams et al., 2014; Desmidt et
al., 2011; Pearce et al., 1987). Lin et al. (2016) claimed that airlines’ mission statements
positively affect passengers’ brand trust and brand equity.
David (2007) suggested nine components of corporate mission statements, i.e.,
“customers”, “products”, “location”, “technology”, “concern for survival”,
“philosophy”, “self-concept”, “concern for public image” and “concern for
employees”. Lin et al. (2018), in addition to this, suggested “safety” as a new
component, considering that it is emphasized more than other values in the airline
industry.
Mission statement studies in the airline industry can be classified into two categories:
(i) content analyses of mission statements, and (ii) influence of mission statements on
passengers. Table 2 summarizes mission statement studies in the airline industry.
Table 2
Mission statement studies in the airline industry
Author
Data
Methodology
Purpose
Kemp et al.,
2003
50 airline mission
statements
Content analysis
To investigate ideal
elements of mission
statements
Castro et al.,
2014
91 airport vision
statements
Content analysis
To clarify types of
international airports
Lin et al., 2016
518 passenger
questionnaires
Questionnaire survey
To examine associations
between mission statements
and passengers’ perceived
brand trust and equity
Law et al., 2018
200 airline mission
statements
Content analysis,
Network analysis
To identify dimensions and
core values of mission
statements in the airline
industry
Lin et al., 2018
79 airline mission
statements
Content analysis
To examine the current
trend of mission statements
Source: Kemp et al. (2003), Castro et al. (2014), Lin et al. (2016), Law et al. (2018), Lin et al. (2018)
Kemp et al. (2003) analyzed 50 airline mission statements and clarified the ideal
elements of mission statements. Castro et al. (2014) analyzed 91 international airport
vision statements and found that international airports can be categorized according
to “geographic location”, “passenger movement” and “airport governance models”.
In addition, they suggest “tourism” as a new component. Lin et al. (2018) analyzed 79
airline mission statements compared with Kemp et al. (2003). Law et al. (2018)

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analyzed 200 airline mission statements and suggested 6 mission statement themes;
“service”, “customer”, “concern for stakeholders”, “concern for strategy”,
“competitive advantage” and “development”. Finally, Lin et al. (2016) conducted
questionnaire surveys with 518 passengers in Taiwan to clarify mission statements’
influence on passengers.
In spite of their importance, it has been pointed out that mission statement studies
on the airline industry are limited (Law et al., 2018; Lin et al., 2018; Kemp et al., 2003).
Also, little research has been done on alliance members’ distinctive value sharing
through mission statements.
Stakeholders in airline industry mission statements
Stakeholders include inside and outside groups involved in a company’s profit. David
(2001) argued that a company should cover all stakeholders widely in its mission
statement. It has often been pointed out that a mission statement is a communication
tool between a company and its outside stakeholders (Law et al., 2018; Lin et al., 2016;
Bartkus et al., 2004). Airline business success depends on how well an airline manages
relationships with its international and heterogeneous partners. Therefore, concern for
an airline’s outside stakeholders can be crucial content in airline industry mission
statements. However, concern for outside stakeholders has not received much
attention in airline industry mission statement studies. For this reason, this study attempts
to suggest “partners” as a new component and will explore its potential.
Methodology
Research questions and content analysis
Based on these previous discussions, this study set four research questions as follows:
o RQ1: What kind of values are highlighted in alliance members’ mission statements
according to the alliance?
o RQ2: Are there any significant differences in mission statement contents among
alliance members?
o RQ3: Are there any significant differences in mission statement component numbers
among alliance members?
Krippendorff (2004) states that content analysis is a research technique for making
replicable and valid inferences from textual data. According to Lin et al. (2018),
content analysis has been used in many business management research studies
including corporate mission management. Through cross-organizational content
analyses, organizations’ values can be clarified.
Hsieh et al. (2005) claimed that a content analysis should be conducted relative to
previous theoretical frameworks. By adopting a deductive measurement, in addition
to previous studies, a new theoretical framework can be suggested. This study adopts
a deductive measurement because components of mission statements in the airline
industry have been established through several studies.
Specifically, the author adopts a content analysis research framework including the
frequency tests, chi-square tests implemented by Levy et al. (2013). Data is collected,
qualitative and quantitative analyses are carried out, and finally, based on the results,
theoretical discussions are conducted. Table 3 summarizes the research design in this
study.
In this study, “values” indicate alliances’ and airlines’ enduring beliefs (Brenda, 2000).
“Components” are defined as elements of the alliance members’ mission statements.
This study assumes that by analyzing the “components” we can get insights related to
the “values” of alliances.

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Table 3
Research design
Research steps
Purpose
Data collection
Collecting 61 mission statements of the members of three major
international airline alliances
Coding
Extracting mission statement components of each international
airline alliance member
Frequency test
Counting emphasized components in mission statements
Chi-square test
Finding differences among three international airline alliances
One-way Anova test
Examining differences in component numbers
Source: Author’s work
Sample and data collection
The sample consists of the mission statements of 61 airlines participating in Star
Alliance, SkyTeam, and oneworld, the three major international airline alliances. The
market share of the three international airline alliances is almost 60% of the whole
based on revenue, passengers and flight distance (Statista, 2017). Table 4 and Table
5 show profiles of three leading international airline alliances and their 61 partners.
Table 4
Three leading international airline alliances
Star Alliance
SkyTeam
oneworld
Members
28
20
13
Destinations
1,317
1,074
1,012
Countries
193
177
158
Daily departures
18,800
17,343
12,738
Annual passengers (millions)
725＋
730＋
527.9＋
Market share
23.5 %
19.2%
16.4%
Launch date
1997
2000
1998
Headquarters
Frankfurt
Amsterdam
New York
Revenue（US $）
$194 billion
$156 billion
$132 billion
Sources: Statista (2017), oneworld (2018), SkyTeam (2018), Star Alliance (2018), Seo (2019)
The author attempted to collect all 61 major alliance members’ mission statements
from their official websites from December 2nd to December 31st, 2018. Among them,
AIR CANADA, Air Europa, and Lufthansa did not disclose official mission statements.
However, the author contacted related staff directly via Facebook messenger or
email and succeeded in collecting all 61 mission statements.

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Table 5
Arlines analyzed in this study (n=61)
Star Alliance (28)
SkyTeam (20)
oneworld (13)
ADRIA Airways
EGYPTAIR
Aeroflot
Delta
Air Lines
American Airlines
AEGIAN Airlines
Ethiopian
Aerolíneas
Argentinas
Garuda
Indonesia
British Airways
AIR CANADA
EVA AIR
Aeroméxico
KLM
Cathay Pacific
AIR CHINA
LOT POLISH
AIRLINES
Air Europa
Kenya
Airways
Finnair
AIR INDIA
Lufthansa
Air France
Korean Air
Iberia
AIR NEW ZEALAND
SAS (Scandinavian
Airlines)
Alitalia
Middle East
Airlines
Japan Airlines
ANA (All Nippon
Airways)
Shenzhen Airlines
China Airlines
Saudia
LATAM
ASIANA AIRLINES
SINGAPORE
AIRLINES
China
Eastern
Airlines
TAROM
Malaysia Airlines
Austrian Airlines
SOUTH AFRICAN
AIRWAYS
China
Southern
Airlines
Vietnam
Airlines
Qantas
Avianca Brasil
Swiss International
Air Lines
Czech
Airlines
XiamenAir
Qatar Airways
Avianca
TAP AIR PORTUGAL
Royal Jordanian
Brussels Airlines
THAI Airways
SriLankan Airlines
CopaAirlines
TURKISH AIRLINES
S7 Airlines
Croatia Airlines
UNITED Airlines
Source: oneworld (2018), SkyTeam (2018), Star Alliance (2018)
Coding
This study adopted 10 components and definitions from previous studies (Lin et al.,
2018; David, 2007; Kemp et al., 2003; Pearce et al., 1987) In addition, based on the
discussions in section 2, a new component “partners” is suggested. Table 6 shows the
components of the mission statements and their definitions.
Table 6
Components of corporate mission statements
Component
Definition
Customer
The main target customer layers of airlines and alliances
Product
The principle products or services provided by airlines and alliances
Location
The geographic domains, competing areas or main competing markets of
airlines and alliances
Technology
Airlines and alliances’ concern about technology
Profitability
Airlines and alliances’ commitment to financial success, growth, and
profitability
Philosophy
The unique identities and personalities of airlines and alliances
Self-concept
The competitive advantages and selling points of airlines and alliances
Public image
The desired public images, and concern for community, social issues and
environmental issues of airlines and alliances
Employees
The commitment to employees of airlines and alliances
Safety
The emphasis on safety of airlines and alliances
Partners
The concern for outside stakeholders of airlines and alliances including all
partners and investors, etc.

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Source: Pearce et al. (1987), Kemp et al. (2003), Lin et al. (2018)
Based on the above 11 components, the mission statements of 61 airlines
participating in three leading international airline alliances were analyzed based on
the guidelines in Kemp et al. (2003). To assess inter-rater reliability, two coders were
involved in this study. Each coder independently analyzed and classified the mission
statements. To assess the inter-rater reliability, Cohen’s (1960) kappa was calculated
by SPSS to be 0.465, which indicates moderate inter-rater agreement (Landis et al.,
1977).
Results and Discussion
Frequency of mission statements’ components
Table 7 indicates the frequency test results. As shown in Table 7, in Star Alliance
members’ mission statements, components emerged as follows; “philosophy” (89.28%,
ranking 1), “customer” (89.28%, ranking 1), “product” (85.71%, ranking 2), “location”
(78.57%, ranking 3), “self-concept” (71.42%, ranking 4), “partners” (67.85%, ranking 5),
“profitability” (64.28%, ranking 6), “employees” (60.71%, ranking 7), “technology” (50%,
ranking 8), “safety” (39.28%, ranking 9), and “public image” (35.71%, ranking 10). On
the other hand, in SkyTeam members’ mission statements, components were as
follows; “philosophy” (85%, ranking 1), “customer” (80%, ranking 2), “location” (70%,
ranking 3), “product” (60%, ranking 4), self-concept” (55%, ranking 5), “public image”
(50%, ranking 6), “partners” (50%, ranking 6), “profitability” (40%, ranking 7), “safety”
(40%, ranking 7), “employees” (35%, ranking 8), and “technology” (25%, ranking 9).
Finally, in oneworld members’ mission statements, components emerged as follows;
“philosophy” (84.61%, ranking 1), self-concept” (84.61%, ranking 1), “location” (84.61%,
ranking 1), “profitability” (76.92%, ranking 2), customer” (69.23%, ranking 3), “product”
(61.53%, ranking 4), “employees” (46.15%, ranking 5), “partners” (46.15%, ranking 5)
“technology” (38.46%, ranking 6), “public image” (38.46%, ranking 6) “safety” (38.46%,
ranking 6).
Table 7
Frequency test results
Star Alliance
SkyTeam
oneworld
Component
N
%
Rank
N
%
Rank
N
%
Rank
Customer
25
89.28%
1
16
80%
2
9
69.23%
3
Product
24
85.71%
2
12
60%
4
8
61.53%
4
Location
22
78.57%
3
14
70%
3
11
84.61%
1
Technology
14
50%
8
5
25%
9
5
38.46%
6
Profitability
18
64.28%
6
8
40%
7
10
76.92%
2
Philosophy
25
89.28%
1
17
85%
1
11
84.61%
1
Self-concept
20
71.42%
4
11
55%
5
11
84.61%
1
Public image
10
35.71%
10
10
50%
6
5
38.46%
6
Employees
17
60.71%
7
7
35%
8
6
46.15%
5
Safety
11
39.28%
9
8
40%
7
5
38.46%
6
Partners
19
67.85%
5
10
50%
6
6
46.15%
5
Source: Author’s work
This study mainly focuses on the most frequently highlighted components (only those
ranking 1).
“Philosophy” (84.61%), “self-concept” (84.61%) and “location” (84.61%) emerge as
the predominant components in oneworld members’ mission statements, “Philosophy”

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(85%) in SkyTeam members’ mission statements, and “Philosophy” (89.28%)” and
“customer” (89.28%) in Star Alliance members’ mission statements.
“Philosophy” is highlighted in the members’ mission statements of all three alliances.
Examples of these highlighted components with this author’s comments are as follows:
(i) ‘It is a value-driven aviation group, bringing Indonesian hospitality to the world’
(Garuda Indonesia); (ii) ‘Our goal is to be the undisputed leader in domestic and
international air travel in Russia and one of the best airlines in the world, combining
dynamic development, high reliability and quality of service’ (Aeroflot); (iii) ‘Become
a world-class carrier with staff devotion, customers loyalty, shareholders satisfaction,
public trust’ (China Eastern Airlines).
“Philosophy” is the basic faith and policy of airlines. It indicates airlines and alliances’
unique identities and DNAs. It is reported that corporate philosophy is deeply involved
in an organization’s sustainable strategic success (Gellerman, 1989). While “self-
concept” is emphasized in oneworld members’ mission statements. “Self-concept”
indicates airlines and alliances’ strengths. The examples are as following: (i) ‘We are a
competent, proactive and diligent team. Our contribution is recognized and
rewarded’ (SriLankan Airlines); (ii) ‘Qatar Airways has earned many awards and
accolades, becoming one of an elite group of airlines worldwide to have earned a 5-
star rating by Skytrax’ (Qatar Airways).
“Philosophy” and “self-concept” are related to airlines and alliances’ differentiation
strategies. It is presumed that due to fierce competition in the airline industry,
“philosophy” and “self-concept” are highly emphasized in mission statements. Also,
“location” is revealed as oneworld’s most prevalent component. Examples are as
following: (i) ‘Finnair is a network airline that specializes in passenger and cargo traffic
between Asia and Europe’ (Finnair); (ii) ‘To be the airline of choice connecting Jordan
and the Levant with the world’（Royal Jordanian; (iii) ‘To be the most preferred airline
in Asia’ (SriLankan Airlines).
For airlines, clarifying their position in the market is essential for the formulation of an
effective strategy (Kemp et al., 2003). It is considered that oneworld members
emphasized “location” in their mission statements because oneworld mainly consists
of flagship airlines (e.g., British Airways, American Airlines, Japan Airlines, Qatar Airways,
Malaysia Airlines, Finnair, Royal Jordanian, and Cathay Pacific) representing countries
and locations. On the other hand, Star Alliance members most frequently highlight
“customer” in their mission statements: (i) ‘Our customers expect technical reliability,
punctuality, and an orientation to service. And as a leading quality airline in Europe,
we offer all of these’ (Austrian Airlines); (ii) ‘Recognized for the high quality of its
product, the company offers differentials to customers’ (Avianca Brasil).
“Customer” indicates a concern for target customers of the airline (David et al.,
2014). The emphasis on “customer” shows the companies’ customer-oriented service
endeavors and their pursuit of higher customer satisfaction. David et al. (2014)
assumed that customer-oriented mission statements are related to higher customer
satisfaction. Star Alliance has the longest history among major alliances. Also, they
were the world's best international airline alliance, selected by Skytrax, in 2017 and
2018. These facts mean that Star Alliance’s service quality is approved worldwide. It is
presumed that Star Alliance members’ customer satisfaction efforts are a reflection of
their mission statements.
Significant differences in alliances members’ mission statements
Chi-square tests and one-way Anova tests were performed using SPSS to demonstrate
whether mission statement contents and numbers vary significantly. Figure 1 and Table
8 indicate the results of chi-square tests and one-way Anova tests.

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Business Systems Research | Vol. 11 No. 1 |2020
Figure 1
Significant differences in alliance members’ mission statement contents
Source: Author’s work
Note: * statistically significant at 10%
In Figure 1, the blue bar shows the frequency of Star Alliance members’ mission
statement contents, the red bar shows SkyTeam members, and the green bar
indicates oneworld members. Figure 1 shows that alliances members’ mission
statement contents vary significantly. When it comes to “customer”, 89.28% of Star
Alliance members, 80% of SkyTeam members and 69.23% of oneworld members
highlight it in their mission statements. 85.71% of Star Alliance members, 60% of
SkyTeam members and 61.53% of oneworld members highlight “product”. 78.57% of
Star Alliance members, 70% of SkyTeam members and 84.61% of oneworld members
highlight “location”. Only 50% of Star Alliance members, 25% of SkyTeam members
and 38.46% of oneworld members highlight “technology”. About “profitability”, 64.28%
of Star Alliance members, 40% of SkyTeam members and 76.92% of oneworld members
highlight it in their mission statements. 89.28% of Star Alliance members, 85% of
SkyTeam members and 84.61% of oneworld members highlight “philosophy”. 71.42%
of Star Alliance members, 55% of SkyTeam members, 55% of oneworld members
highlight “self-concept” in their mission statements. 35.71% of Star Alliance members,
50% of SkyTeam members and 38.46% of oneworld members emphasize “public
image”. 60.71% of Star Alliance members, 35% of SkyTeam members, 46.15% of
oneworld members highlight “employees” in their mission statements. 39.28% of Star
Alliance members, 40% of SkyTeam members and 38.46% of oneworld members
highlight “safety”. Finally, 67.85% of Star Alliance members, 50% of SkyTeam members
and 46.15% of oneworld members highlight “partners” in mission statements.
As the figure shows, there are differences found relative to “product” (χ2=5.928,
Cramer’s V=0.312, p=0.052) and “profitability” (χ2 = 5.035, Cramer’s V=0.287, p=0.081).
That is, Star Alliance significantly highlights “product” more than other alliances. This
result might indicate that Star Alliance highlights its high-level service endeavors.
oneworld, on the other hand, significantly highlights “profitability”. The reason for the
high frequency of “profitability” is probably that, although oneworld mainly consists of
flagship airlines, the alliance’s whole market share is lower than the others are.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Customer
Product*
Location
Technology
Profitability*
Philosophy
Self-concept
Public image
Employees
Safety
Partners
Star Alliance
SkyTeam
oneworld

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Business Systems Research | Vol. 11 No. 1 |2020
Therefore, to extend market power, they emphasize “profitability” in mission
statements.
Table 8
One-way Anova test results with post hoc analysis test related to the mission
statements of 61 members of 3 international airline alliances
Dependent
Variable
Alliance
Mean
Std. Deviation
F / Sig.
Post Hoc
Tests
Component
Number
Star Alliance (a)
7.37
1.884
2.759 / 0.072*
a > b
(Scheffe)
SkyTeam (b)
5.95
2.085
oneworld (c)
6.69
2.428
Source: Author’s work
Note: * statistically significant at 10%
Table 8 shows the one-way Anova test results. In Table 8, an alpha level of p < .10
was accepted as significant. Results showed there are significant differences among
alliances’ members (p=0.072*). A post hoc Scheffe’s test indicates Star Alliance
members significantly cover more components than SkyTeam members do. Moreover,
Star Alliance members’ mission statement components are most numerous (mean
score: 7.37), while SkyTeam members’ mission statement components are the least
(mean score: 5.95). Star Alliance members’ mission statements show relatively high
similarity in component occurrence frequencies so that Star Alliance’s standard
deviation is the lowest (1.884) (SkyTeam member’s standard deviation: 2.085,
oneworld member’s standard deviation: 2.428).
The reason for the higher component numbers of Star Alliance members might be
that as a leading alliance, Star Alliance tries to cover broad organizational values. This
result is consistent with Pearce et al. (1987), which noted that high performers have
more comprehensive mission statements than low performers. Moreover, Star Alliance
members’ mission statements show relatively high similarity in component numbers.
This result implies that Star Alliance is more successful in managing members’ mission
statements than others.
“Partners” in mission statements
“Partners” indicates a concern for airlines and alliances outside the stakeholders, as
exemplified by the following: (i) ‘Air Europa, the airline company of the Globalia
tourism group, is a full member of the SkyTeam alliance’ (Air Europa); (ii) ‘We are also
a founding member of the oneworld global alliance whose combined network serves
over 700 destinations worldwide’ (Cathay Pacific). Table 9 shows the frequency of
occurrence of “partners”. As shown in Table 9, partners” emerged in 71.42% of Star
Alliance members’ mission statements, 50% of SkyTeam members’ mission statements,
and 46.15% of oneworld members’ mission statements.
Table 9
Frequency of occurrence of “partners”
Star Alliance (28)
SkyTeam (20)
oneworld (13)
Overall (61)
N
%
N
%
N
%
N
%
20
71.42%
10
50%
6
46.15%
36
59.01%
Source: Author’s work
The results might need to be discussed in relation to international airline alliances’
branding strategies. There is no doubt that if a certain alliance maintains a higher
market status, members of the alliance are eager to stress this fact. For example, SWISS

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Business Systems Research | Vol. 11 No. 1 |2020
International Air Lines introduces themselves as follows: “SWISS is part of the Lufthansa
Group, and is also a member of Star Alliance, the world’s biggest airline grouping”. It
is presumed that due to intensifying competition among alliances, “partners” are
emphasized in their mission statements.
Conclusion
The main purpose of this study is to clarify what kind of values are highlighted in the
international airline alliance. Therefore, this study conducted quantitative content
analyses including frequency tests, chi-square tests, and one-way Anova tests with
post hoc analysis related to the mission statements of members of Star Alliance,
SkyTeam, and oneworld. This study makes clear the existence of unique values
according to alliances linked to competitive advantages.
One theoretical implication of this study is that it clarifies what types and numbers of
components are shared among the three leading alliances’ members, and how they
compare with each other. It can also provide a further understanding of the nature of
mission statements in the airline industry. Furthermore, this study tests the potential of
“partners” as a new component. Due to intensifying competition among alliances
and progress in alliance branding, it is predicted that “partners” will become a
significant component in mission statements in the airline industry.
Practical contributions of the study are as follows. This study can provide knowledge
to alliances and airline managers for comparative purposes. By referring to these
findings, alliance managers can check whether their ideal values are successfully
shared or not among members. The relatively small-scale alliance managers can also
compare the results with major alliances, as alliance members’ mission statements
imply how it implements positioning strategies in the competitive market. The findings
also offer understandings for airline managers who are considering which alliances fit
their organizational value and strategic purpose.
This study has also some limitations that future research has to examine. A key
limitation is that the content analyses of this study have not considered relatively small-
scale international airline alliances, low-cost carrier alliances such as Value Alliance,
and cargo alliances such as WOW Alliance. Future research is needed to add more
samples and extend views to other international airline alliances to deal with these
limitations. Also, according to the emergence of advanced research techniques such
as big data mining applications including topic minings (e.g., Jerman et al., 2018),
cluster analyses, conceptual networks and keyword analyses (e.g., Pejić Bach et al.,
2013), these research technics strongly influence both practitioners and scholars (Pejić
Bach et al., 2019). Due to these innovative techniques, which share content analysis
disciplines, it should be possible to achieve insights and make skillful contributions to
mission statement studies in the airline industry. Therefore, in future research,
advanced data mining techniques can be adopted to improve methodology in this
research field.
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Appendices
Appendix A
Contents of Star Alliance members’ mission statements
Star Alliance
Customer
Products
Location
Technology
Profitability
Philosophy
Self
concept
Public
image
Employees
Safety
Partners
ADRIA Airways
Y
Y
Y
Y
N
N
Y
Y
Y
Y
Y
AEGIAN
Y
Y
Y
Y
N
N
N
Y
Y
Y
Y
AIR CANADA
Y
Y
Y
N
Y
Y
Y
N
Y
N
Y
AIR CHINA
Y
Y
N
N
Y
Y
Y
Y
Y
N
Y
AIR INDIA
Y
Y
Y
Y
Y
Y
Y
Y
N
Y
N
AIR NEW
ZEALAND
Y
N
Y
Y
Y
Y
Y
N
N
N
N
ANA
(All Nippon
Airways)
Y
N
N
N
Y
Y
Y
Y
N
Y
Y
ASIANA
AIRLINES
Y
Y
Y
Y
N
Y
Y
Y
Y
N
Y
Austrian
Airlines
Y
Y
Y
N
Y
Y
Y
N
Y
N
N
Avianca
N
N
Y
Y
N
Y
N
N
Y
Y
N
Avianca Brasil
Y
Y
Y
Y
N
N
N
N
N
N
Y
Brussels
Airlines
Y
N
N
N
N
Y
N
N
N
N
N
CopaAirlines
Y
Y
Y
Y
Y
Y
Y
N
N
Y
Y
CROATIA
AIRLINES
Y
Y
Y
N
Y
Y
N
N
N
N
N
EGYPTAIR
Y
Y
Y
N
Y
Y
N
N
Y
Y
Y
Ethiopian
Y
Y
Y
Y
N
Y
Y
N
N
N
N
EVA AIR
Y
Y
N
N
N
Y
Y
N
N
N
Y
LOT POLISH
AIRLINES
Y
Y
Y
N
N
Y
Y
N
N
N
Y
Lufthansa
Y
Y
Y
Y
Y
Y
Y
N
Y
N
Y
SAS
(Scandinavian
Airlines)
Y
Y
Y
N
N
Y
Y
N
Y
Y
Y
Shenzhen
Airlines
Y
Y
Y
Y
Y
Y
Y
Y
Y
N
N
SINGAPORE
AIRLINES
N
Y
N
N
Y
Y
N
N
Y
N
Y
SOUTH
AFRICAN
AIRWAYS
Y
Y
Y
N
Y
Y
Y
Y
N
Y
Y
Swiss
International
Air Lines
Y
Y
Y
Y
Y
Y
Y
N
Y
N
Y
TAP AIR
PORTUGAL
Y
Y
N
Y
Y
Y
N
Y
Y
N
Y
THAI Airways
Y
Y
Y
N
Y
Y
Y
Y
Y
Y
Y
TURKISHI
AIRLINES
N
Y
Y
Y
Y
Y
Y
N
Y
Y
Y
UNITED Airlines
Y
Y
Y
N
Y
Y
Y
N
Y
N
N
Source: Author’s work
Appendix B
Contents of SkyTeam members’ mission statements
SkyTeam
Customer
Products
Location
Technology
Profitability
Philosophy
Self
concept
Public
image
Employees
Safety
Partners
Aeroflot
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Aerolíneas
Argentinas
Y
Y
Y
N
Y
Y
Y
Y
N
Y
N
Aeroméxico
Y
Y
Y
Y
N
Y
Y
N
N
N
N
Air Europa
Y
Y
N
Y
N
N
Y
Y
N
N
Y
Air France
N
Y
Y
N
N
Y
Y
N
N
N
Y
Alitalia
Y
Y
Y
N
Y
Y
Y
N
Y
Y
Y
China Airlines
Y
N
N
N
N
Y
N
Y
N
N
N
China Eastern
Airlines
Y
N
N
N
N
Y
N
Y
Y
N
Y
China Southern
Airlines
Y
N
Y
N
Y
Y
N
N
N
Y
N
Czech Airlines
N
Y
Y
N
N
Y
Y
N
N
Y
Y
Delta Air Lines
Y
N
Y
N
N
Y
N
Y
Y
N
Y
Garuda Indonesia
Y
N
Y
N
Y
Y
N
N
N
Y
Y
KLM
Y
N
Y
Y
Y
Y
Y
Y
Y
N
Y
Kenya Airways
Y
Y
Y
N
N
Y
N
Y
Y
N
N
Korean Air
Y
Y
Y
Y
Y
Y
N
N
N
N
N
Middle East Airlines
Y
Y
N
N
N
Y
N
N
N
N
N
Saudia
N
N
Y
N
N
N
Y
N
N
N
N
TAROM
Y
Y
N
N
N
Y
Y
N
N
Y
N
Vietnam Airlines
N
N
Y
N
Y
Y
N
Y
N
N
Y
XiamenAir
Y
Y
N
N
N
N
Y
Y
Y
Y
N
Source: Author’s work

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Business Systems Research | Vol. 11 No. 1 |2020
Appendix C
Contents of oneworld members’ mission statements
oneworld
Customer
Products
Location
Technology
Profitability
Philosophy
Self
concept
Public
image
Employees
Safety
Partners
American Airlines
Y
N
Y
N
Y
N
Y
N
Y
N
Y
British Airways
N
Y
N
N
N
Y
Y
N
N
N
N
Cathay Pacific
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Finnair
N
Y
Y
N
Y
Y
Y
N
N
N
N
Iberia
N
N
Y
N
Y
Y
Y
N
Y
N
N
Japan Airlines
Y
Y
N
N
Y
Y
Y
Y
Y
Y
N
LATAM
Y
Y
Y
Y
Y
Y
Y
N
N
Y
Y
Malaysia Airlines
N
N
Y
N
N
Y
Y
N
N
N
N
Qantas
Y
N
Y
Y
Y
Y
N
N
Y
Y
N
Qatar Airways
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
Royal Jordanian
Y
N
Y
N
Y
Y
Y
Y
Y
Y
Y
SriLankan Airlines
Y
Y
Y
N
Y
Y
Y
Y
N
N
Y
S7 Airlines
Y
Y
Y
Y
N
N
N
N
N
N
Y
Source: Author’s work
About the author
Gang-Hoon Seo is a Ph.D. student in the Graduate School of Business Administration
at Kobe University, Kobe. He obtained a master’s degree in Business Administration at
Kobe University. His main research interests include business strategy, international
marketing, corporate mission statements, and consumer’s word of mouth. The author
can be contacted at 163b115b@stu.kobe-u.ac.jp