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Revealing the Critical Role of Human Performance in Software
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Abstract and Figures
a set of 5 short articles on human performance and business critical software infrastructure including: 1. It’s time to revise our appreciation of the human side of Internet-facing software systems. 2. Above the Line, Below the Line. 3. Cognitive Work of Hypothesis Exploration during Anomaly Response. 4. Managing the Hidden Costs of Coordination. 5. Beyond the 'Fix-It' Treadmill.
Figures - uploaded by David D Woods
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