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Abstract

The objective of this study is to gain insights into the experiences of employees regarding their social media usage and consequences of social media overuse at the workplace. Fourteen semi-structured interviews were conducted, audio-recorded, transcribed, and analyzed using the Interpretative Phenomenological Analysis (IPA) procedures. The qualitative data was collected from the employees working in renowned IT/ITES companies in India. The themes that emerged are lack of sleep; backache and eye strain; feeling of envy; lack of depth in the relationships; tendency to seek approvals; not meeting deadlines; compromise with the work quality; distraction from work. The present study intends to assist human resource managers in designing appropriate policies and guidelines pertaining to employees’ social media usage at the workplace.
The Qualitative Report The Qualitative Report
Volume 25 Number 1 Article 12
1-20-2020
Impact of Social Media Addiction on Employees’ Wellbeing and Impact of Social Media Addiction on Employees’ Wellbeing and
Work Productivity Work Productivity
Chetna Priyadarshini
IBS Hyderabad, ICFAI Foundation for Higher Education, Hyderabad, India
, chetnapriyadarshini@gmail.com
Ritesh Kumar Dubey
Institute of Management Technology, Hyderabad
, riteshdubey@ibsindia.org
YLN Kumar
NMIMS Deemed University, Hyderabad
, yln.kumar@nmims.edu
Rajneesh Ranjan Jha
IBS Hyderabad, ICFAI Foundation for Higher Education, Hyderabad
, rajneeshranjan.jha@ibsindia.org
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Recommended APA Citation Recommended APA Citation
Priyadarshini, C., Dubey, R. K., Kumar, Y., & Jha, R. R. (2020). Impact of Social Media Addiction on
Employees’ Wellbeing and Work Productivity.
The Qualitative Report
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Impact of Social Media Addiction on Employees’ Wellbeing and Work Productivity Impact of Social Media Addiction on Employees’ Wellbeing and Work Productivity
Abstract Abstract
The objective of this study is to gain insights into the experiences of employees regarding their social
media usage and consequences of social media overuse at the workplace. Fourteen semi-structured
interviews were conducted, audio-recorded, transcribed, and analyzed using the Interpretative
Phenomenological Analysis (IPA) procedures. The qualitative data was collected from the employees
working in renowned IT/ITES companies in India. The themes that emerged are lack of sleep; backache
and eye strain; feeling of envy; lack of depth in the relationships; tendency to seek approvals; not meeting
deadlines; compromise with the work quality; distraction from work. The present study intends to assist
human resource managers in designing appropriate policies and guidelines pertaining to employees’
social media usage at the workplace.
Keywords Keywords
Social Media, Social Media Addiction, Employee Wellbeing, Work Productivity, Interpretative
Phenomenological Analysis
Creative Commons License Creative Commons License
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This article is available in The Qualitative Report: https://nsuworks.nova.edu/tqr/vol25/iss1/12
The Qualitative Report 2020 Volume 25, Number 1, Article 10, 181-196
Impact of a Social Media Addiction on Employees’ Wellbeing and
Work Productivity
Chetna Priyadarshini
IBS Hyderabad, ICFAI Foundation for Higher Education, Hyderabad, India
Ritesh Kumar Dubey
Institute of Management Technology, Hyderabad, India
Y. L. N. Kumar
NMIMS Deemed University, Hyderabad, India
Rajneesh Ranjan Jha
IBS Hyderabad, ICFAI Foundation for Higher Education, Hyderabad, India
The objective of this study is to gain insights into the experiences of employees
regarding their social media usage and consequences of social media overuse
at the workplace. Fourteen semi-structured interviews were conducted, audio-
recorded, transcribed, and analyzed using the Interpretative
Phenomenological Analysis (IPA) procedures. The qualitative data was
collected from the employees working in renowned IT/ITES companies in
India. The themes that emerged are lack of sleep; backache and eye strain;
feeling of envy; lack of depth in the relationships; tendency to seek approvals;
not meeting deadlines; compromise with the work quality; distraction from
work. The present study intends to assist human resource managers in
designing appropriate policies and guidelines pertaining to employees’ social
media usage at the workplace. Keywords: Social Media, Social Media
Addiction, Employee Wellbeing, Work Productivity, Interpretative
Phenomenological Analysis
Introduction
Social media is a web-based platform that is used to build social networks and
relations among people with similar backgrounds, interest, activities, and connections (Boyd
& Ellison, 2007). The penetration of social media (Facebook, SnapChat, Twitter, WhatsApp,
and Instagram, etc.) is led by the rise in number of accessible devices such as laptops,
smartphones, and tablets. These digital devices provide people with ample opportunities to
communicate virtually, irrespective of temporal and spatial boundaries (Junco, 2012;
Nadkarni & Hoffman, 2012; Powell, 2009). Social media generally allow users to
communicate and share images and videos with others in their social network. Thus, the
content of social media is predominantly user generated (Soliman, 2012), relationship-based
(Buettner, 2016; Haddud, Dugger, & Gill, 2016), and professional and social community
orientated (Boyd & Ellison, 2007). People of all ages across the globe take advantage of the
opportunities offered by social media and spend considerable time on social media to connect
with others (Schulze, Schöler, & Skiera, 2014). In this regard, a recent report by Digital
Statshot (2015) noted that social media continues to grow swiftly around the globe, with
active user accounts now equating to roughly 29% of the world’s population. Number of
182 The Qualitative Report 2020
monthly active user for the most active social network in each country add up to almost 2.08
billion; a 12% increase since January 2014 (Zolkepli & Kamarulzaman, 2015). Further, in
2018, an estimated 2.65 billion people were using social media worldwide, and the number is
projected to increase to almost 3.1 billion in 2021 (The Statistics Portal, 2019).
A survey of 3,000 university students across the US reported that 90% used Facebook
while 37% used Twitter (Dahlstrom, de Boor, Grunwaald, & Vokley, 2011). Other studies
have noted that over-involvement with social media adversely impacts student academic
performance (Al-Menayes, 2015; Skiera, Hinz, & Span, 2015). In this regard, most studies
have found negative relationships between time spent on social media and student grade point
averages (Junco, 2012). Similarly, the impact of social media on peoples’ lives has been
widely examined in the recent past (Greenhow and Burton, 2011; Ito, et al., 2009;
Livingstone, 2009; Selwyn, 2007). However, social media may also impact employees at
their workplace. Past studies noted that social media usage by employees lead to more
satisfaction with their work environment and improved communication compared to
employees who do not use social media (Bennett, Owers, Pitt, & Tucker, 2010; Koch,
Gonzalez & Leidner, 2012; Patel & Jasani, 2010; Zhang et al., 2015).
Social media usage may also lead to negative workplace outcomes. For example,
researchers have argued that employee productivity and engagement may be hindered
through excessive use of social media at the workplace (Clark & Roberts, 2010), and may
blur the boundaries between professional and personal spaces (Dutta, 2010). Researchers
have also argued that addictive social media usage not only result in wastage of time,
information overload, role conflict, privacy risk, lack of productivity and low performance,
but it also potentially impacts the physical and mental well-being of the employees (D'Abate
& Eddy 2007; Griffiths, Kuss, & Demetrovics, 2014; Moqbel, Nevo, & Kock, 2013; Nucleus
2009; O'Murchu, Breslin, & Decker, 2004; Rooksby, Kahn, Keen, & Sommerville, 2009;
Ryan, Chester, Reece & Xenos, 2014; Shepherd, 2011). The impact of social media addiction
on employees’ Wellbeing and Work Productivity remains a relatively unexplored avenue of
scholarly investigation (Aguenza, Al-Kassem, & Som, 2012; Bennett et al., 2010;
Charoensukmongkol 2014; Moqbel, 2012; Moqbel & Nah, 2017). Therefore, the present
study investigates the impact of social media addiction on employees’ wellbeing and work
productivity.
Literature Review
Social Media Addiction
Overusing social media has been proposed as a behavioral addiction recently due to
the similarity it shares with other types of addiction, such as withdrawal, conflict, relapse,
tolerance, and mood modification (Cao, Ajjan, Hong, & Le, 2018). Due to the advent of Wi-
Fi connectivity in smartphones, cheaper internet data packages offered by the
telecommunication service providers and the widespread availability of free social media
apps, the difference between smartphones and personal computers usage have been blurred.
Also, as their name indicates, mobile phones are portable devices allowing frequent access to
the internet irrespective of place and time, offering a medium for Internet addicts. Social
media usages on mobile phones present a large number of experiences from a psychological
perspective, each with potential that can result in problematic behavioral patterns. For
instance, a socially inclined person might expend much time on Facebook, repeatedly
checking their profile to have a glimpse of the number of “likes” that their latest post got
from viewers. Others, with a narcissistic inclination, may find Instagram to be an addictive
arena for them to present themselves to others with “selfies. Another fuel for social media
Chetna Priyadarshini, Ritesh Kumar Dubey, Y. L. N. Kumar, & Rajneesh Ranjan Jha 183
addiction may be social anxiety. The fear of missing out offers an explanation for frequent
social media any time of day at the expense of other activities (Blackwell, Leaman,
Tramposch, Osborne, & Liss, 2017; Przybylski, Murayama, DeHaan, & Gladwell, 2013).
Past studies of online addiction did not address problematic mobile phone use. Mobile
phones today offer access to almost all Internet applications along with voice and video calls,
text messaging, and video recording. In addition, there are numerous engaging apps for small
screens, but their results can also be shown on any screen. Also, they have the added element
of accessibility, an attribute qualitatively different from the traditional personal computer.
Mobile phones can be used while strolling, traveling in buses or trains and even while driving
a car. These “micro time slots” in which people can take part in numerous online activities
were not available just a decade ago. Micro time slots can lead to obsessive mobile phone
usage and can interfere with face-to-face interaction and harm academic performance (Al-
menayes, 2014).
To contribute to clarifying the nature of these impacts, the research question
examined in this paper is: What is the impact of excessive social media usage on employees’
wellbeing and productivity at the workplace? To answer the question, this study employs a
qualitative research approach to explore the impact of addictive social media usage on
employee outcomes.
Method of Study
Researchers’ Background
It would be relevant to present our background as researchers and our stance on this
study in order to help the readers build a perspective and make inferences about the study
findings. The first author of this paper is an assistant professor in the area of Human
Resource Management in a large business school in South India and has been diligently
involved in research and teaching for last 6 years. The second author is an assistant professor
in the area of Finance and Accounting for last 2 years and has prior teaching and research
experience of 7 years before completion of his PhD. He also has immense interest in the field
of IT given his past work experience in a reputed IT company in India. The third author is an
associate professor in the area of Human Resource Management in another esteemed
institution in South India and has been actively involved in teaching, research and conducting
Management Development Programmes for last two decades. The fourth author of this paper
is associated with the same business school as 1st author and is working as an assistant
professor in the Department of Finance, prior to which he was pursuing his PhD and was
actively involved in research for last 6 years. All the authors have previously published
research articles using qualitative research methods. All the authors are of a theoretical stance
that social media addictive usage behavior has adverse effects on workplace productivity and
employees’ wellbeing. This stance is highly influenced by both review of literature (c.f. Al-
menayes, 2014; Przybylski et al., 2013) and practical experience obtained by the authors.
Being a part of this phenomenon ourselves, and based upon the insights from others working
in different organizations, we have come to conclusion that due to various social media Apps
configured in the smartphones, people tend to indulge in excessive use of social media at the
workplace which further leads to addictive social media usage behavior and interferes with
the work or task in hand. Based on these initial insights, we wanted to conduct a qualitative
research to investigate about this phenomenon as a scholarly pursuit. To conduct the study,
first author and fourth author jointly prepared the interview schedule and conducted
interviews with the participants. The first author conducted the literature review and
transcribed the interviews. The third and second authors contributed in data analysis using
184 The Qualitative Report 2020
IPA procedures along with first and fourth authors. All the authors jointly contributed in
reporting the findings.
Interpretative Phenomenological Analysis
An interpretative phenomenological analysis was used in this study as it is noted as
the optimal way to investigate a complex phenomenon that is difficult to capture.
Interpretative phenomenological analysis enables the researcher to uncover the uniqueness of
individuals’ lived experiences (Dowling & Cooney, 2012; Mackey, 2005). To date, there is
dearth of phenomenological studies in the realm of social media addictive behavior in the
workplace and its potential employee outcomes. This study attempts to gain insight into
participants’ lived experiences about a phenomenon that is often subconscious. The paucity
of conceptual framework and knowledge gaps in the social media literature, especially in the
emerging economies like India, indicates the need for a qualitative study. Of all the
qualitative methodologies, interpretative phenomenological analysis is considered the most
appropriate when one is trying to draw inferences about the lived experiences of the
participants, such as investigating their day to day social media usage and its outcomes
(Converse, 2012; Dowling, 2007; Tuohy, Cooney, Dowling, Murphy, & Sixsmith, 2013).
Thus, the focus of this study is on the lived experience of employees excessively using social
media via smartphones or tablets at their workplace.
Sampling and participants selection
According to the IPA guidelines prescribed by Smith and Osborn (2007), and
considering the need to explore participants’ lived experiences of the phenomenon under
inquiry, purposive sampling (c.f. Willig, 2013) was used to select the participants for this
study (Denzin & Lincoln, 2000; Klein & Westcott, 1994). The objective was to identify
appropriate sample so as to successfully address the research question of this study. Smith
and Osborn (2007) recommended the use of purposive sampling for IPA studies as it focuses
on identifying a closely defined group of participants for whom the research question will be
relevant. Accordingly, the target samples, for this study were the employees working in those
IT/ITES companies in India, where social media usage were not restricted or monitored.
Selection of the companies was based on the ease of accessibility to the company branches
that employed people from all parts of the country. The criteria of selection of participants
were based on gender (6 males, 8 females), average social media usage in a day, and at least
two years of experience with using social media on smartphones. For recruitment of
participants, we asked all the employees about their average social media usage per day and
only those employees who reported to be using social media for two or more hours a day
were approached and requested to participate in the study. However, only those employees
who agreed voluntarily to participate in the study were interviewed. The issue of
generalizability is one of the main concerns in research, but phenomenological studies do not
aim to represent the population and focuses on extraction of issues that can be generalized to
groups of people. According to Solomon (1972), “the phenomenological reduction guarantees
that we see essences and not just individuals” (p. 22).
Data Collection
After seeking permission from the institutional review board which comprised of
senior faculty members at our university and the senior managers of the IT/ITES company
branches, first and second authors conducted 14 semi-structured interviews. In-person semi-
Chetna Priyadarshini, Ritesh Kumar Dubey, Y. L. N. Kumar, & Rajneesh Ranjan Jha 185
structured interviews were conducted as it is the most extensively used method of data
collection in IPA studies (Brocki & Wearden, 2006) and it allows for an in-depth insight into
the phenomenon. The participants were briefed about the purpose of this study and their
consent was givento audio-record the interviews for the purpose of further analysis. All the
participants were assured about their anonymity and the confidentiality of information shared
by them. The interviews were conducted until the point of theoretical saturation where no
new ideas surfaced. Each interview on average lasted for approximately 40 minutes. The
participants included 6 males and 8 females with mean age of 32.5 years. Their average years
of work experience was 8.07 years and all of them were using smart phones from last 5 to 7
years.
Data Analysis
We used Interpretative Phenomenological Analysis (IPA) to examine the effects of
social media addiction on employees’ wellbeing and work productivity. IPA fosters detailed
understanding of the participant’s personal experience and perception regarding an event or
situation they are exposed to (Smith & Osborn, 2007). First and second authors transcribed
each semi-structured interview and extracted significant statements and verbatim from the
same. We omitted similar statements after generating all the significant statements from
fourteen transcriptions. Further, we obtained meanings out of the significant statements by
reading and re-reading the transcription several times. Later, these were categorized into
clusters of themes that emerged from the participants’ inputs and were common to all the
interviews. The transcriptions and their interpretations were then taken back to the
participants so as to ensure that the authors have extracted the valid themes and that the
participants verify and agree to the interpretations of their lived experiences made by the
authors. The step-wise procedure followed by the authors for data analysis included
transcribing the interview audio tapes to learn about the experiences of employees using
social media excessively. We also made note of significant nonverbal and paralinguistic
communication. Further, we started data analysis by reading and rereading the initial
transcript several times to completely understand the text. We then coded the text into two
major themes and several sub themes. In the next step we compiled themes and started
establishing connections between them. The clustering of themes was done using the list of
sub-themes created in the previous step. By clustering sub-themes, we reduced their number
and ended up with a smaller number of sub-themes, which constituted the major themes. We
then coded the remaining transcripts by using the master list of themes that was treated as a
guideline for subsequent transcripts. Finally, we prepared a summary of the interviews by
incorporating the themes that we had extracted from the data.
Results
Theme 1: Impact of Social Media Addiction on Wellbeing of the employees
Five categories of themes were identified as the effect of social media addiction on
employees’ physical and mental wellbeing. They were (a) Lack of sleep, (b) Backache and
eye strain, (c) Feeling of envy, (d) Lack of depth in the relationships, and (e) Tendency to
seek approvals. Employees across all the companies identified each of these themes as
outcomes of overusing social media. The following section examines each of these outcomes
in detail.
186 The Qualitative Report 2020
Lack of sleep
Due to excessive use and addiction to social media, individuals reported to be
sleeping for a smaller number of hours when compared to earlier days. Being constantly
indulged in the social media chatting and checking updates from others during bedtime has
now become a common practice across the globe. People do not realize the time elapsed on
the social media channels, resulting in a smaller number of hours to sleep. This experience is
succinctly captured in the following verbatim:
The fact that internet penetration in India has grown rapidly in last few years
and as [Reliance] JIO with its free and cheap internet packages have [has]
elevated smartphone and social media usage in every household, we tend to
spend a lot of time chatting with our family and friends on the WhatsApp
groups… on Facebook… and sleep for less time. When these channels were
not there we used to call our friends and distant relatives occasionally and talk
for a few minutes only… [pauses] but with the growing penetration of social
media we are all connected 24*7… and most of the times we chat late till
night or read different posts on Facebook. As a result we suffer from lack of
sleep that causes headache and drowsiness in the day time. Hmm… but
despite that we can’t actually control our usage or keep away from social
media. It has become as necessary as oxygen or water… [laughs] (Male, 39
years)
Rise of social media and internet penetration has led to connectedness with friends and family
which is supposed to improve the psychological wellbeing. But it has turned out otherwise
for many. Respondents admit the excessive use of social media and are aware of the same
leading to sleep deprivation still; they are unable to control their behavior. This is a sign of
addiction and it is bound to hamper the wellbeing of the respondent in long run. The
sleeplessness of the individuals is likely to impact their productivity at workplace as well.
Backache and eye strain
Most of the participants in the study reported having cervical or middle backache due
to frequent internet and addictive social media usage. Further, since most of the social media
usage takes place through smartphones and tablets, cervical pain was attributed mainly to
excessive use of social media. Further, a few participants reported to be looking at their
smartphone screens for around 1 to 3 hours a day, causing discomfort, backache, and eye
strain.
Working on a system [computer or laptop] is different than working on a
smartphone as we look downwards into our phone’s screen while look straight
at the computer screen. But since most of the social media Apps are
configured in our smartphones… we don’t bother to use the same through our
systems [computer and laptop]. Umm… yea... on an average I look
downwards for more than 2 hours a day while using WhatsApp… Facebook…
YouTube etc., which causes strain in the neck and shoulder muscles and
results in mild to severe pain at times. (Male, 32 years)
Since most of our work involves computer usage… it is obvious to cause some
strain in our eyes but somehow I feel that it was still manageable when I was
Chetna Priyadarshini, Ritesh Kumar Dubey, Y. L. N. Kumar, & Rajneesh Ranjan Jha 187
not indulged in social networking sites. Yea… It is due to the excessive use of
social media over and above the routine office work which makes the
condition worst…. and it’s not only eye strain but back pain… neck pain at
times… however I am still unable to stop using social media… It has become
a habit now. (Female, 29 years)
The web of social media apps and the fear of missing out (FOMO) have led to ever rise in
screen usage time for phones as well as computer systems. With digitized work environment
the use of computers cannot be completely avoided, but workplaces usually come up with
ergonomic office infrastructure in order to reduce health issues related to long sitting hours.
However, the usage of smartphones is self-imposed and despite knowing the health concerns
respondents admit the continuous usage of the same. With varied nature of social media apps
and contents, the screen usage time has increased and so has the respondent’s complaints
pertaining to back-ache and eye strain.
Feeling of envy
Some of the participants were of the view that excessive use of social media leads to
feeling of jealousy and envy towards others. It is because individuals post about their success,
luxury, and moments of rejoice on social media which make others in their social network
consider oneself as inferior, leading to sense of envy towards others.
Due to being connected to several people from our school… colleges…
previous company… etc., who are not necessarily our close friends… we keep
getting their posts and updates frequently. Ironically, I find everyone doing
well in their careers… buying luxurious cars… home… [Umm…] travelling
abroad… able to manage their jobs well and receiving awards despite child
and family responsibilities… unlike me. [Pauses] …I find myself juggling to
balance my professional and personal life, buying even small things through
my credit card… where buying luxury seems a distant affair. I…. actually…
did not see anyone who was struggling like I was and then I realized that I am
using social media too much to get information about others instead of just
focusing on my life. But yea… it led to the feeling of insecurity and envy
towards a few people in my connections. Thankfully, my husband counseled
me which made me feel better. (Female, 34 years)
The excerpt above should be highlighted in the context of locus of control and also
individual’s behavior towards overly positive representation of their achievements, status,
etc. People with external locus of control are bound to be affected with these kinds of
external stimuli. The use of social media has led to a virtual life where everyone portrays a
rosy side of their life. The respondent’s response as envy towards other’s life and lifestyle is a
common phenomenon observed with the rise in usage of social media. This feeling of envy
will lead to dissatisfaction at both personal and professional levels and will lead to
deteriorating health and job performance.
Lack of depth in the relationships
Most of the participants were of the view that excessive use of social media leads to
lack of bonding and depth in personal and professional relationships. It is due to spending
enormous time on social media and lack of time spent with family and friends which leads to
188 The Qualitative Report 2020
communication gaps and gives way to distrust, misunderstanding, and breach of expectations
that were set by the near and dear ones.
I find myself scrolling through the WhatsApp Chats… and Facebook feeds…
more often than I talk to my spouse or parents or extended family… for that
matter… and it is not I alone…. my wife too is very particular about posting
each and every bit of detail on Facebook and Instagram…. be it a fever to a
cup of coffee outside… [laughs] our generation has become too dependent of
social media apps and we don’t talk face-to face that often despite living in the
same house. At many events we had communication gaps and
misunderstanding in the last 1 year. Same is the case with my friends… who
only talk on social media and never bother to visit or give me call… Umm…
but no one can suggest a way out of this… I think we can’t help it [smiles]
(Male, 33 years)
With high level of involvement in social media and limited face-to-face interactions, the
personal touch and feel of being around loved ones has been lost. Often perception plays a
major role in deciding the context and intent of the message. This has led to loss of love,
intimacy, depth and touch in relationships. This has also led to increasing miscommunication
and dissatisfaction at personal and professional space which in turn leads to poor wellbeing
and deteriorating productivity.
Tendency to seek approvals
Some of the participants opined that frequent use of social networking sites such as
Facebook, Instagram, and WhatsApp which allows users to share status and pictures with
others in their social network fosters the tendency to seek approvals from others within their
network in the form of the number of likes, views, reactions, and comments on their post.
Many participants also viewed these features of social media to be causing addiction amongst
the users.
Now what causes addiction to social media are the things like comments that
you get on your posts… the notifications about how many people have liked
and reacted to you posts and so on… if I receive less number of likes or
comments on any of my post it makes me consider my post as inferior... it
actually bothers me as to why I posted a picture or a status that wasn’t
appreciated by many… greater number of likes… comments… and views on
the posts… or status... makes me feel confident about myself. It… [Kind of]…
confirms my popularity in my social network. (Male, 27 years)
There is an urge to keep checking the notifications and number of views which
makes me use social media more frequently… and if these features were not
there… I don’t think I would have used these apps only to chat with others.
(Female, 28 years)
The virtual life created by the social media is turning out to be the social trap and also reflects
more or less the real-life social setting. Individuals tend to create an image of themselves on
the social media platforms and expect ego satisfaction created by the social acceptance and
approval. The cost of seeking self-esteem, tendency to seek approvals and always trying to
hog the limelight of the friend/family circle is leading to addiction towards the likes and
Chetna Priyadarshini, Ritesh Kumar Dubey, Y. L. N. Kumar, & Rajneesh Ranjan Jha 189
comments aggregated from social media platforms. The non-approval or decline in number of
likes/comments make the respondents believe that people are ignoring them and draws them
towards depression and anxiety. These in turn lead to deterioration in their social well-being
and work productivity.
Theme 2: Impact of social Media Addiction on work productivity
With regard to the impact of social media addiction on work productivity of
employees, three categories of themes were identified. They were (a) Not meeting deadlines,
(b) Compromise with the work quality, and (c) Distraction from work. Employees across all
the companies identified each of these themes as outcomes of overusing social media. The
following section examines each of these outcomes in detail.
Not meeting deadlines
Some of the participants were of the view that excessive use of social media leads to
loss of productive time and keeps them engaged in non-work-related activities. As a result,
they sometimes fail to meet the deadline given by their superiors or team leaders for
completion of a task or seek extension of the given deadlines.
When I use Facebook… I get lost [in] reading the various posts that appear on
my homepage… but the urge to open and check the messages and other
notification keeps me getting back to the social media apps. This has resulted
in a poor performance rating last year… because… I failed to meet two
consecutive deadlines… When I used the working hours only for task related
activities… I always met the deadlines or even… submitted the task
beforehand. Anyhow, I am trying to avoid the usage of social media apps at
workplace as much as possible… but as you have raised this question… I still
feel I am addicted to using social media. (Female, 31 years)
It happened a few times with me when I requested my boss to extend my
deadline by a day or two… It was because I couldn’t complete the job on time
due to overuse of FB [Facebook]… and Insta [Instagram]… during the work
[working] hours. [Smiles…] I had to make weird excuses for the same and
then I realized… I [should] better stop using my phone so much in the office.
(Female, 30 years)
Social media has become a place where not only content is being created but also it is being
consumed heavily. The fear of missing out (FOMO), the tendency to obtain latest updates and
news, and the vicious cycle of notification has led to over-engagement of participants on
social media apps, where the loss of time resulting from the same often goes unnoticed.
Participants admitted to having been trapped in the message threads one after another to keep
themselves updated with the whereabouts of peers, socially relevant news and gossips so that
they don’t feel left out in peer discussions. This leads to loss of work time and delay in
completing their core job responsibilities.
Compromise with the work quality
Majority of the participants in this study reported to have compromised with the
quality of work to be able to complete the work on time i.e., to meet the deadlines. The
190 The Qualitative Report 2020
participants further reported to be using social media apps quite often at the workplace
resulting in a smaller number of productive hours and substandard quality work output. A
few participants also expressed the feeling of wrongdoing they had for compromising with
the quality of work and for producing a shabby work outcome, which they were capable of
doing better otherwise.
Getting stuck to my phone and the social media apps has become an integral
part of my everyday life… [Giggles…] no matter how much you try to focus
on work alone… you can’t manage to stay away from your social media apps
for a longer time. I keep checking the apps every 30 minutes and spend at least
another 10 minutes on the same. This habit has made me lose a lot of time I
would have utilized for the work… and performed better. Just to escape my
boss’s wrath… and meet the deadlines… I have compromised with the quality
of my work several times. (Female, 29 Years)
The over commitment of time on social media platforms lead to loss of work time and
respondents often procrastinate on the core job responsibilities for seeking one additional
information/notification/update on social media. The respondents admit to having submitted
incomplete or inferior quality work due to pressure of meeting deadlines at their workplace.
Had they focused on job and were not distracted; the quality of work output would have been
substantially better. Clearly, social media addiction leads to compromise with the work
quality.
Distraction from work
Most of the participants unanimously agreed to the fact that excessive use of social
media at the workplace causes distraction from work. The participants revealed that they
couldn’t control their social media usage during working hours beyond a certain extent such
as during the team meetings and discussion sessions with the superiors. They further reported
to be engrossed in the Facebook, Instagram, and WhatsApp applications during the working
hours quite frequently causing distraction from the core office work and lack of efforts to
enhance the productivity. The previous themes identified in this study also suggest that due to
distraction from work, the employees have either failed to meet the deadlines or have
compromised with the quality of their work in the past.
I get totally distracted from work once I open my social media apps… Who
will not…? It takes a while to get your brain back to work and concentrate.
The entire flow of work is lost once you get the social media notifications.
Personally I can’t help it… I go on checking the posts and comments… and
reverting or sharing the same in my own style… [Laughs] and in that
process… you lose the track of your work... but I am sure I am not alone of
this kind… there may be millions facing the similar issue [laughs] (Female, 30
year)
The social media addiction is leading to distraction at the workplace and participants feel
helpless about it. They also try to attribute this to others in order to justify their social media
usage pattern. Based on the participants’ excerpts, the findings are insightful about the social
media addiction and usage and also how users tend to justify themselves. The casual
approach of participants towards knowingly accepting their social media addiction is a cause
of concern for the employers with regard to employees’ wellbeing and work productivity.
Chetna Priyadarshini, Ritesh Kumar Dubey, Y. L. N. Kumar, & Rajneesh Ranjan Jha 191
Discussion
The findings of the current study provide useful information about how social media
addiction adversely impact employees wellbeing and productivity at the workplace. In
comparison to their internet usage in the initial days of work, majority of participants
reported significant increase in the use of internet due to social media usage at their
workplace in last 3 to 5 years. From the themes that emerged in this study, it is evident that
the employees, who make excessive use of social media at home and their workplace, are
struggling to meet the performance expectations by their employers. Further, addiction to
social media channels are leading to increased health issues and lifestyle disorders among the
employees. According to the participants in this study, social media addiction also causes a
dent in their personal and professional relationships and further leads to a sense of insecurity
and an inferiority complex. The findings of this study are consistent with the extant literature
on social media addiction (see Duke & Montag, 2017; Kuss & Griffiths, 2011; Zivnuska,
Carlson, Carlson, Harris, & Harris, 2019). Hawi and Samaha (2016) in their study also
reported a negative relationship between social media addiction and self-esteem and social
media addiction and life satisfaction among university students in Lebanon. Thus, this study,
confirms the adverse effect of social media addiction on individuals’ personal and work-
related outcomes in developing economies like India.
With regard to generalizability of these findings, the insights obtained through
qualitative research are noteworthy in its own right (Adelman, Jenkins, & Kemmis, 1976).
According to Myers (2000), the objectives of a research study must be considered while
evaluating the quality of research findings as the issues of sampling and generalizability of
findings may be of little relevance against the objectives of study and realism involved in
qualitative research. Aligned with the above stance on generalizability by qualitative
researchers, we consider the goal of our research as idiosyncratic and worthy of investigation
among the target sample of this study.
Based on the study findings, employers are advised to take a note of personal
experiences shared by the employees and design a new or alter the existing policies and
guidelines regarding smart phone and social media usage at the workplace. Furthermore, the
employers should also provide counseling sessions to the employees making excessive use of
social media channels during the working hours. Employees must be educated about the ill-
effect of social media addiction on health and psychological wellbeing. Employers should
make use of positive reinforcement to promote good performance by the employees.
Similarly, positive punishment can be used by the employers when employees fail to meet the
deadlines or the quality standard of outcomes they are expected to produce. Therefore,
findings of the present study posit to assist the HR managers in formulating strategies to help
employees overcome the consequences of social media addiction and minimize their social
media usage at the workplace.
Despite the merits of this research as discussed above, the study is not free from
limitations. The sample of the present study includes the IT/ITES employees only and does
not capture the experiences of employees across different sectors and/or industries. It is likely
that experiences of employees across other sectors may not be identical to the current
findings. It would be interesting to see how people working in other industries perceive about
their social media usage and consequences of social media overuse. Further, the present study
collected data from employees working only in those organizations that did not restrict or
monitor the social media and/or smart phone usage by the employees at the workplace. It
would be relevant to examine the social media usage behavior of the employees working in
organizations that monitors and restricts the social media usage by blocking the social media
websites at the work premise. Besides, this study can be extended by future researchers by
192 The Qualitative Report 2020
collecting data from the employers about the challenges and consequences of employees’
social media use/overuse at the workplace. Such studies will enrich our understanding about
the opportunities and threats for organizations due to employees’ social media use and
overuse at the workplace. Future researchers may also investigate the practices adopted by
employers to extract the positive outcomes of social media use such as networking and
knowledge sharing and minimize the addictive social media usage by the employees during
the working hours.
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Author Note
Dr. Chetna Priyadarshini is Assistant Professor in Department of Human Resource
Management at IBS Business School, IFHE University, Hyderabad, India. She has done her
PhD in the area of "Career Planning and Job Search Behavior" and is actively involved in
teaching assignments for business management students. Her research interest areas include
e-recruitment, job search behavior, and mixed method research design. She has published
research articles in journals of international repute including International Journal of
Manpower and other high impact factor journals and has presented papers in many
international conferences. She has written case studies in the area of HR Analytics and she
also serves as an Editorial Review Board member for reputed journals. Correspondence
regarding this article can be addressed directly to: chetnapriyadarshini@gmail.com.
Dr. Ritesh Kumar Dubey is an Assistant Professor in Department of Finance and
Accounting, Institute of Management Technology, Hyderabad. His research interests include
Market Microstructure, Corporate Finance, Organizational Behaviour, Recruitment &
Selection, Role of Social Media tools (Web 2.0) in Human Resource Management, Start-ups,
etc. He is an MBA and PhD and has worked at several reputed organizations including IBM
India Pvt. Ltd., e4e Pvt. Ltd., Firstsource Solutions Pvt. Ltd. and Resource Development
Consultants. He was a visiting scholar at Fogelman College of Business and Economics,
University of Memphis, Tennessee, USA for research and teaching collaboration. He is UGC
NET (2012) qualified and has taught Corporate Finance, Financial Modelling and Financial
Analytics courses to post graduate students. He has presented research papers at national and
international conferences and has several research articles in peer reviewed reputed journals.
Correspondence regarding this article can also be addressed directly to:
riteshdubey@imthyderabad@edu.in.
Dr. Y.L.N. Kumar is an Associate Professor at Narsee Monjee Institute of
Management Studies, Hyderabad, India. Having served as a head of Department for Human
Resource and Soft Skills for several years at IBS Hyderabad, he has conducted numerous
Management Development Programmes for government officials in India. His areas of
research interest include organizational citizenship behavior, employer branding, e-
recruitment, and entrepreneurship. His previous publication using qualitative research
methods appeared in The Qualitative Report. Correspondence regarding this article can also
be addressed directly to: yln.kumar@nmims.edu.
Dr. Rajneesh Ranjan Jha is an Assistant Professor in Department of Finance at IBS
Business School, IFHE University, Hyderabad, India. He has done his PhD in the area of
cash holdings and is actively involved in teaching assignments for postgraduate and
undergraduate students. His research interest includes cash-holdings, behavioral finance and
mixed-method research design. He has published research articles in journals of international
repute and has also presented papers in a few international conferences. His previous
publication in qualitative research appeared in IUP Journal of Soft Skills and The Qualitative
Report. Correspondence regarding this article can also be addressed directly to:
rajneeshranjan2010@gmail.com.
196 The Qualitative Report 2020
Copyright 2020: Chetna Priyadarshini, Ritesh Kumar Dubey, YLN Kumar, Rajneesh
Ranjan Jha, and Nova Southeastern University.
Article Citation
Priyadarshini, C., Dubey, R. K., Kumar, Y. L. N., & Jha, R. R. (2020). Impact of social
media addiction on employees’ wellbeing and work productivity. The Qualitative
Report, 25(1), 181-196. https://nsuworks.nova.edu/tqr/vol25/iss1/12
... Further, they confirmed that employees' social media addiction leads to work-to-family conflicts and family-to-work conflicts. On the other hand, most of the studies argued that social media addiction not only affects productive time, information overload, role conflict, privacy risk, lack of productivity and low performance, but it also influences the physical and mental wellbeing of the employees (O'Murchu et al, 2004;D'Abate & Eddy 2007;Nucleus 2009;Rooksby et al., 2009;Shepherd, 2011;Moqbel et al., 2013;Griffiths et al., 2014;Ryan et al ,2014in Priyadarshini et al., 2020. The qualitative study done by Priyadarshini et al., (2020) in India revealed that employees are unable to achieve their deadlines due to the excessive use of social media, as a result causing loss of productive time and engaging in non-related work tasks. ...
... On the other hand, most of the studies argued that social media addiction not only affects productive time, information overload, role conflict, privacy risk, lack of productivity and low performance, but it also influences the physical and mental wellbeing of the employees (O'Murchu et al, 2004;D'Abate & Eddy 2007;Nucleus 2009;Rooksby et al., 2009;Shepherd, 2011;Moqbel et al., 2013;Griffiths et al., 2014;Ryan et al ,2014in Priyadarshini et al., 2020. The qualitative study done by Priyadarshini et al., (2020) in India revealed that employees are unable to achieve their deadlines due to the excessive use of social media, as a result causing loss of productive time and engaging in non-related work tasks. By exploring their results further, they concluded that the social media addiction at their workplace leads to distraction from work. ...
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... Previous studies investigated in the context of social media connectivity give diverse results as (Priyadarshini et al., 2020)explored the experiences of employees related to social media usage and its consequences through a qualitative study. Data was collected through semi-structured interviews from 14 employees working in IT/ITES companies in India. ...
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... Work efficiency is the ratio of labor output to time invested in an event (Sickles and Zelenyuk, 2019). Previous researches focused on productivity increasement (Liang et al., 2020;Priyadarshini et al., 2020;Vithayathil et al., 2020), and the factors that influenced productivity (Sutanto et al., 2018). Regarding the relationship between social media use and work productivity, studies has shown that work-related social media use could enhance the quality of communication and information exchange among employees, which in turn positively affected their work productivity (Leftheriotis and Giannakos, 2014). ...
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... More time spent on social media was linked to a decrease in productivity. This was consistent with the negative effects of the distractions, physical discomfort, and negative emotions associated with social media use as reported in previous studies of workplace and office settings (Priyadarshini et al. 2020;Vithayathil, Dadgar, and Osiri 2020). On the other hand, more time spent on personal hobbies, was linked to maintaining the same level of productivity, or to increasing productivity. ...
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... This method is best suited for this research due to its phenomenological nature which gives freedom to explore and describe the phenomenon. The aim of using IPA is to understand the participant's perspective befitting the exploration of social media usage (Priyadarshini et al., 2017;Priyadarshini et al., 2020). IPA was first used by Jonathan Smith in 1996, wherein themes emerged, categories identified which further integrated into meaningful clusters within and across the themes. ...
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