No full-text available
To read the full-text of this research,
you can request a copy directly from the author.
Robotic Process Automation (RPA)
Abstract
Roboter dominieren in der Fertigung bereits ganze Produktionsstraßen: Sie arbeiten selbstständig rund um die Uhr, zeigen keine Ermüdung, arbeiten fehlerfrei in gleichbleibender Qualität, können ihre Arbeit vollständig dokumentieren und sind im Rahmen ihrer Funktionalität flexibel auf neue Tätigkeiten zu trainieren. Gleiches gilt auch für den Einsatz von Softwarerobotern im Büro. In diesem Kapitel werden Konzeption, Einsatzmöglichkeiten und Rationalisierungspotenziale für Tätigkeiten im Büro aufgezeigt.
... In order to also identify functions in other categories such as sales, controlling, and human resources, an article by the Institute for Applied Work Science [4] and the book by Koch and Fedtke [32] were used to identify additional functions required for RPA software suitable for SMEs. Accounting generation of a payment document to customers ✓ ✓ X [19] invoice processing ✓ ✓ UiPath Studio [20] automation of the confirmation process ✓ ~ UiPath Studio [21] automatic correction of incorrect bookings X ✓ X [22] create sales invoices X ✓ X [23] posting journal entries X ~ Redwood Software [24] validation of invoice data X ~ Kryon Systems [25] preparation of tax returns X ✓ X [26] verification of incoming supplier invoices X ✓ X [27] payroll process X ~ X [21] transfer of calculation data X ✓ X [17] entries in the accounting system X ✓ X [28] verification of double billing X ✓ Claim Automation Engine [24] Distribution verification and validation of customer return data X ✓ Kryon Systems [21] processing of notices X ✓ X [29] send a confirmation letter to the customer X ~ Blue Prism Studio [3] updating the tax identification number X ~ X The identified functions from the structured literature analysis can be summarized in five upper categories. Table 3 shows which articles contain which functions. ...
Substantial application potential in enterprises is commonly attributed to Robotic Process Automation (RPA). This potential encompasses automation of routine tasks, improvement of data quality, improvement of process stability, or reduction of monotonous tasks. However, our observation from projects with enterprises is that this potential is visible in bigger companies, but not so obvious in small and medium-sized enterprises (SMEs). SMEs often show a lower readiness to invest time and resources in new technologies and, thus, hesitate to explore new technology applications unless they see a clear business case. This article investigates the application potential of RPA in SMEs by trying to identify typical application scenarios with potentially high benefits that SMEs should focus on. The application potential is primarily addressed from a qualitative perspective, i.e., the aim is not to quantify the potential but to qualify the application fields. The contributions of this article are (1) a structured literature review of the state of RPA use in SMEs, (2) RPA application scenarios visible in the literature and functionality of RPA platforms to support these scenarios, and (3) experiences from implementing three SME-focused use cases with off-the-shelf RPA tools and a concluding evaluation by experts.
... These new technologies shaped the structure of the process automation solutions and became the framework for these tools. The automation software work by explicitly mimicking the activities currently undertaken by today's workforce, such as working with desktop applications, generating reports, sending/receiving emails, using websites, creating documents etc. Generally speaking, automation of business processes involve tasks of working with multiple data sources, such as spreadsheets and PDFs, interpreting and coinciling them, entering data into core systems such as Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) and creating outputs such as reports and notifications (Kukreja and Nervaiya, 2016). ...
Business process automation has been helping companies by eliminating mundane and repetitive tasks. Automation tools have been used in many sectors, providing high full-time employee (FTE) savings and low error rates to the companies. Banks have been utilizing the automation tools for core banking and branch operations. In addition, banks receive hundreds of notice documents from courts, municipalities and third parties; which usually contain private and time-sensitive information about their customers. Automated document processing requires special solutions such as optical character recognition (OCR), natural language processing (NLP) and taxonomy; and modern process automation tools can utilize these solutions to provide end-to-end automation. This paper discusses how the notice documents such as account closure, payment blockage in Turkey can be automated.
Innovative Logistik ist eine Schlüsselfunktion in allen industriellen Bereichen und seit vielen Jahren einer der Erfolgsfaktoren bei Unternehmen in ihrem steten Wandel hin zu neuen Produkten und neuen Märkten. Dieser Artikel zeigt am besonderen Beispiel der Halbleiterindustrie als Einzelfallstudie, mit welchen Logistikmethoden das Unternehmen Infineon Technologies Dresden in enger Zusammenarbeit mit der Professur für BWL, insb. Logistik der TU Dresden eine führende Rolle in der Automatisierung zu einem der modernsten Unternehmen der Halbleiterindustrie erreichen konnte. Der Wandel von einer Hochvolumen-Fabrik mit wenigen Produkten zu einer kundenorientierten Logikfabrik konnte erfolgreich gestaltet werden. Parallel arbeiteten die Partner beständig an der digitalen Transformation des Unternehmens zur kontinuierlichen Steigerung der Produktivität und der Wettbewerbsfähigkeit. Dieser Artikel gibt eine Übersicht über die wichtigsten Arbeiten der letzten Jahre, in denen innovative Logistikmethoden einen entscheidenden Beitrag zur erfolgreichen Gestaltung des Wandels leisteten.
Artificial intelligence (AI) offers the potential to change the state, administration, judiciary and society in a highly disruptive way. Already today, numerous AI applications are part of everyday products and services. But how can they also be systematically used by the public sector? What are the consequences for the organisation of state and administration as well as society? Many open questions require societal discussions about decision-support systems and autonomous decisions
More and more IT organizations or IT outsourcing service providers are embracing Information Technology
Process Automation (ITPA) as it has transformed the way IT services are delivered to end users. As a result, one of the highly claimed benefits of ITPA is total cost reduction in IT operations. However, ITPA subjects to different interpretations on topics like ITPA criteria, use cases as well as its effects on organizations. Today, there is limited literature and conflicting views on such ITPA topics. The objective of this study is to shed some lights on ITPA criteria, use cases as well as the effects ITPA brings. The effects include the benefits as well as negative effects of ITPA. Moreover, some factors to guide organizations how to adopt and deploy ITPA are also discussed. This study has taken a qualitative approach in which ITPA literature was reviewed and some IT professionals were interviewed. Lastly, limitations of the study, future research and conclusion were also provided.
Robotic Process Automation macht Unternehmen produktiver - wenn sie die Mannschaft mitnehmen
- F Abolhassan
Programme buchen 90 Prozent der Fälle korrekt - Die Genossenschaft Datev will die Finanzbuchhaltung der Unternehmen automatisieren
- T Heeg
Totalschaden durch vorausschauende Wartung vermeiden. www.ispredict.com/ri/smart-production
- Is Predict
Robotic process automation: Mature capabilities in the energy sector (Outsourcing Unit Working Research Paper Series No. 15/06)
- M C Lacity
- L P Willcocks
- A Craig
Mehr Sicherheit durch Prozessautomatisierung - Automatische Datenanalyse bei der Polizei - ein Praxisbeispiel
- J Rombach
Scheer iBPM Produktstrategie - Process Automation mit Process Mining, RPA and AI (Working Paper)
- U Storck
- A.-W Scheer
Robotic process automation. www.roboyo.de/robotic-process-automation
- Roboyo
Automated pattern recognition with Inspirient software RPA. www.inspirient
- Inspirient
Wodurch unterscheidet sich der Transaction Monitor von anderen Ansätzen
- Multiply
Digitale transformation. www.roboyo.de/im-fokus/digitale-transformation
- Roboyo
Robotic Process Automation at Xchanging (15/03)
- L Willcocks
- M Lacity
- A Craig
Automate this - The business leader’s guide to robotic and intelligent automation: Service delivery transformation
- Deloitte
Paradigmen der Digitalisierung organisatorisch umsetzen
- Awsi