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The Craft of Participation in a Changing World: How AI Practitioners Can Help in ‘Holding Space’ for Generative Conversations

August 2019
AI Practitioner 21(3):3-5

DOI:10.12781/978-1-907549-40-3-1

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I'm listening: the effect of cue difference to elicit user's continuous turn-taking with A.I. agent...

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This study investigates the effect of different types of cues in terms of modality and message form applied in a turn-taking interaction with a virtual agent. We divided the message form to implicit and explicit, and modality to visual and auditory. The results from a 2 (message form: implicit vs. explicit) x 2 (modality: auditory vs. visual) between subject experiment revealed that implicit ... [Show full abstract] auditory cue has a significantly positive effect on inducing the perceived contingency and perceived intelligence in human-agent conversation. These results suggest that designing continuous turn-taking cue should be carefully crafted with elaborated research in various aspects such as social psychology and technical usability. Finally, Implication and limits of these findings are discussed.

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The Craft of Participation in a Changing World: How AI Practitioners Can Help in ‘Holding Space’ for Generative Conversations

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