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2The Organizational Neuroscience
of Emotions
Sebastiano Massaro
The study of emotions has taken center stage in
several areas of organizational scholarship over
the past few decades. The mid-1990s saw the
emergence of the seminal affective events theory
(AET; Weiss & Cropanzano, 1996), which pro-
poses that discrete workplace “affective events”
elicit “affective responses”that then influence atti-
tudinal and behavioral outcomes. Since then,
research has experienced an affective revolution
(Barsade, Brief, & Spataro, 2003). Work on emo-
tional contagion (e.g. Barsade, 2002), discrete
emotions (e.g. Lazarus & Cohen-Charash, 2001),
and multi-level integrations (e.g. Ashkanasy,
2003a; Elfenbein, 2007), among other topics, has
rapidly advanced both theory and practice, becom-
ing integral to the lexicon of organizational scho-
lars (Brief & Weiss, 2002).
More recently, Becker and Cropanzano (2010),
building on information deriving from increas-
ingly sophisticated methods of investigating
human neurophysiology and cognition, proposed
organizational neuroscience (ON). ON is an infor-
mative perspective incorporating knowledge about
the neural substrates supporting individuals’cog-
nitive machinery into organizational theory
(Becker, Cropanzano, & Sanfey, 2011). Although
the field is still nascent, interest in using neu-
roscience as an opportunity to advance explana-
tions of administrative behavior has rapidly spread
to other domains of managerial research, including
strategic management (Powell, 2011) and entre-
preneurship (Day, Boardman, & Krueger, 2017;
Drover, Massaro, Cerf, & Busenitz, 2017).
Moreover, journals have dedicated special issues
to neuroscience (e.g. Organizational Research
Methods,Journal of Business Ethics,
Organizational Behavior and Human Decision
Processes), and at several scholarly meetings
(e.g. Academy of Management, Society for
Industrial and Organizational Psychology,
American Psychological Association) the number
of sessions devoted to the topic has steadily
increased. Yet as is typical of an emerging field,
the development of ON has been characterized by
both hype and hope (see Ashkanasy, Becker, &
Waldman, 2014). In addition, scholars have pur-
sued a variety of theoretical perspectives (cf. Lee,
Senior & Butler, 2012), resulting in a fragmented
research program thus far. This chapter, while
arguing for a more unified development of ON,
purposely aims at infusing workplace affect
research with neuroscience knowledge to show
why and in what ways ON can offer a productive
platform for the advancement of organizational
studies on emotions.
First, some caveats. Investigating the intersec-
tion of emotion and neuroscience is certainly not
new. From Hippocrates (460–370 BC), who in De
morbo sacro (“The sacred disease,”400 BC;
Hippocrates, trans. 1923) argued that the brain
gives rise to emotions and judgments, to
Descartes (1596–1650) contending that human
“passions”cannot be localized in the body
(Descartes, 1649); from William James’s (1842–
1910) peripheralist theory, which holds that emo-
tions are stimuli-driven automatic perceptions of
specific bodily changes (James, 1884), to the
debate on the relations between emotions and
cognition (Lazarus, 1982; Zajonc, 1984), people
have long been fascinated by the association
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between emotions and the brain. Here I focus on
the most recent research in affective neuroscience
as inaugurated by neuroimaging techniques.
These powerful methods have greatly advanced
our understanding of how the brain encodes,
accumulates, and retrieves knowledge about
emotions; how emotional states regulate and
shape cognitive processes, such as decision-
making; and how emotions influence behavior
(e.g. Damasio, 1996; Davidson & Irwin, 1999;
Lane & Nadel, 1999; LeDoux, 1998; Panksepp,
1998; Rolls, 2000).
Second, ON is not (and should not be) merely
a narrow investigation of activated or deactivated
brain areas. Neuroscience, and by extension
affective and organizational neuroscience, inves-
tigates the entire nervous system and its relation-
ship to behavior (Massaro & Pecchia, 2019). The
nervous system is a complex structure comprising
central and peripheral autonomic parts, the latter
discernible in the sympathetic and parasympa-
thetic systems (i.e., the systems responsible for
the “fight-or-flight”and the “rest-and-digest”
responses, respectively). Moreover, neuroscience
is concerned with multi-level interconnections
from the submolecular to the cellular, anatomical,
behavioral, and social levels of analysis
(Cacioppo, Berntson, Sheridan, & McClintock,
2000; Ochsner & Lieberman, 2001). Within the
ON perspective, for example, an angry employee
could be characterized by the combination of low
serotonin, high dopamine, and high noradrenaline
in the body (Lövheim, 2012), or an altered
responsiveness of the brain circuitry amygdala-
hypothalamus-periaqueductal gray (Blair, 2012),
or increased heart rate mapped onto behavioral
processes occurring in certain social interactions
(Denson, Grisham, & Moulds, 2011), or all these
features together. As a consequence, many meth-
ods, and functional neuroimaging in particular,
can be used to capture these points.
Finally, readers should be aware that the termi-
nology of affective science has been used incon-
sistently in both organizational literature (see
Barsade & Gibson, 2007, for an exhaustive the-
saurus) and neuroscience literature. Emotions are
complex phenomena involving different interpre-
tations, theories, and focuses of inquiry.
Importantly, such a multifaceted body of knowl-
edge offers a valuable point of entry to explore
ON initiatives in workplace affect research. As
Panksepp (1998) notes, only with concurrent neu-
roscience analyses can affective concepts be used
non-circularly in the scientific discourse.
Thus, I begin by explaining why and in what
ways the ON perspective and its core methods
matter for emotion research in the workplace.
I also draw theoretical parallels to AET, arguably
one of the most acknowledged frameworks sup-
porting the scholarship in workplace affect. I then
review recent neuroscience evidence on topics
relevant to organizational research in emotion,
considering both the intra-individual and inter-
personal dimensions. I conclude by presenting
some questions for future research that ON
might address in furthering our understanding of
the “emotional workplace.”
The Methodological Rationale
The methodological advancements recently put
forward by neuroimaging represent the most logi-
cal entry point to substantiate the usefulness of
neuroscience in management research (Massaro,
2015). In particular, in affective research, scho-
lars have suggested the existence of
a“misalignment of theory and methods”due to
the use of self-reported and observational data
(Briner & Kiefer, 2005; Gooty, Gavin, &
Ashkanasy, 2009). Thus, methods capturing the
neural and physiological correlates of affect can
provide novel and reliable measures that promise
to mitigate this imbalance (Becker & Menges,
2013; Massaro, 2014).
Several peripheral physiological reactions,
those automatic responses of the nervous system
that generally occur beyond one’sawareness,
may now be monitored to investigate emotional
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arousal and valence. These responses include
respiration rates and heart rate variability
(HRV; Massaro & Pecchia, 2019), electromyo-
graphy (EMG) tracing of facial cues (Hazlett &
Hazlett, 1999), and changes in skin conductance
response (Christopoulos, Uy, & Yap, 2019).
Organizational researchers can also assess
neural changes through functional imaging,
which more precisely shows “what,”“where,”
and “when”affective events occur in the brain.
In particular, electrophysiological methods
based on assessing brain electrical activities
(e.g. electroencephalography, EEG) or their
tomographic quantification (qEEG; Teplan,
2002), or magnetic activity (magnetoelectroen-
cephalography, MEG; Ahlfors & Mody, 2019)
capture cortical events underlying affective
states in almost real time (milliseconds).
Moreover, functional magnetic resonance imaging
(fMRI), which typically assesses the increase in the
oxygenated blood flow accompanying cerebral
activity (Aine, 1995), allows mapping activation
of deeper areas in the brain, including the so-
called limbic system (MacLean, 1952), a cluster
of regions strongly involved in our emotional life
(Figure 2.1).
Finally, metabolic imaging, including positron
emission tomography (PET), is less common due
to the use of dangerous ionizing radiations.
Despite low spatial and temporal resolutions
(30s–minutes), this technique yields high specifi-
city (Cabeza & Nyberg, 2000).
Given the variety of methods available,
Massaro (2018) has recently illustrated
a methodological framework to guide ON
research (Table 2.1). Accordingly, when inves-
tigating affective states as functions of the
measurement of neural activity, researchers
can best understand and apply these methods
by considering their correlational, causational,
or manipulating properties.
Importantly, all these approaches generate
objective measures, improving the examination
of emotional experiences in the workplace
beyond what could be achieved with observa-
tions or subjective data. Moreover, neuroscience
tools can often provide real-time information
about someone’s emotional state, overcoming
demand effects that often sway self-reported
data (Thorson, West, & Mendes, 2017). Added
to this, due to their unobtrusiveness, many neu-
roscience instruments allow researchers to
assess affective processes without disrupting
their dynamics, including those that occur dur-
ing interpersonal interactions or in real-world
organizations.
Finally, thanks to the growing availability of
wearable and portable technologies (e.g.
Figure 2.1 Activations peaks (darkened in image) of brain structures conventionally associated with the
limbic circuit; images were obtained by performing a meta-analysis (based on a framework developed by
Yarkoni, Poldrack, Nichols, Van Essen, & Wager, 2011) of over 400 fMRI activation studies, published
between 1992 and 2018, that reported “emotion(s)”as a keyword
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smartwatches, portable EEG caps), parallel mea-
surements of different individuals might advance
our knowledge of such interpersonal affective
dynamics as occur in emphatic processes within
organizations. This feature is also particularly
promising in upholding the requirement of eco-
logical validity necessary for ON investigations
to thrive (Massaro, 2018).
The Theoretical Rationale
Methodological advantages have been the driving
force behind the ON approach thus far. Yet inqui-
ries into workplace affect offer another valuable
prospect for appreciating the informative power
of ON. Herein lies the opportunity to integrate
and advance management theory with insights
from neuroscience theory concerning the func-
tioning mechanisms of the brain. Specifically,
affective research recognizes that emotions are
complex states and highly mutable phenomena
(e.g. Beal, Weiss, Barros, & MacDermid, 2005);
a better knowledge of their mechanisms and
dynamics might thus substantially improve
existing theory (e.g. Askanasy & Humprey,
2011; Brief & Wiess, 2002) and illuminate how
affective mechanisms develop within and
between organizational actors (Ashkanasy,
2003a; 2003b).
Consider the possible parallel between AET
and neuroscience theory on the information-
processing of emotions (Figure 2.2; see also
Elfenbein, 2007, for a comparison between AET
and emotions as stimuli-driven processes, yet
lacking the neuroscience perspective).
AET is an acknowledged organizational
research framework that examines the structure,
causes, and consequences of affective experiences
at work (Weiss & Cropanzano, 1996). It starts
from the concept that work events are proximal
causes of affective reactions: what happens at work
can be seen as discrete and cumulative events that
trigger employees’internal influences –“affective
reactions”–that then, along with affective disposi-
tion, shape organizational behavioral outputs
(Weiss & Cropanzano, 1996; Weiss & Beal, 2005).
ON can be of particular help in disentangling
what occurs in the black box of individual
Table 2.1 Classification of organizational neuroscience methods based on their testing rationale (adapted
from Massaro, 2018)
Type of test Definition
Method linking regional neural activity to
mental function
Association Experimental methods that involve
a manipulation of a psychological state or
behavior, the simultaneous measurements
of the neural activity, and the subsequent
analysis of the correlation between the two
fMRI
PET
EEG
MEG Physiological (HRV; skin
conductance)
Necessity Experimental methods that involve a
disruption of the neural activity and aim to
show
how this event impairs a specific behavior
or psychological function
Lesion studies
TMS
Sufficiency Experimental methods that involve enhancing
a neural activity and seeking to establish
that this process results in a specific
behavior or psychological state
TMS (anodal)
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Figure 2.2 Integration of affective event theory (Weiss & Cropanzano, 1996) with an organizational neuroscience perspective to disentangle the core brain
structures and mechanisms involved in “affective reactions”
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affective reactions. Indeed, contemporary neu-
roscience research contends that affective
responses are mental representations that prepare
the organism for certain behaviors, usually asso-
ciated with survival value (Lane & Nadel, 1999).
This concept follows the evidence, generalizable
beyond research on emotions, that the brain
works as an information processing system for
external stimuli through a series of complex ana-
tomic and physiological interconnections. These
circuits are genetically predetermined to respond
to external stimuli, and connections are recipro-
cal; they rely on both feedback and feedforward
patterns (Tau & Peterson, 2010).
At its simplest, the starting point, much like the
focusonaffectiveeventsinAET,isthatanemo-
tionally salient stimulus in the environment triggers
an input process for the brain. We can think about
a discrete event, say an unjust happening in the
workplace (Barsky & Kaplan, 2007),
a recollection of that occasion, or even a cognition
of something emotionally weighted taking place in
the organization. Affective mental processes,
including perceptions and judgments, can also be
subconsciously activated (Chartrand & Bargh,
2002; Higgins, 1996) as responses to biologically
significant triggers (e.g. threats, primary needs,
associational cues) through our sensorial or cogni-
tive pathways (e.g. attention, memory, perception).
This insight is already significant for ON research
because it provides neurobiological support for the
analysis of both conscious emotions (i.e., the sub-
jective feeling of the evaluation and appraisal of an
affective event) and implicit or unconscious emo-
tions (i.e., the detection of a potential stimulus)
(Barsade, Ramarajan, & Westen, 2009). Moreover,
it supports the idea that emotional climates in orga-
nizations (e.g. stressful administrations, toxic work-
places) can implicitly influence employees’
affective reactions and ultimately their organiza-
tional behaviors by acting at the subconscious
level (Carr, Schmidt, Ford, & DeShon, 2003;
Chartrand & Bargh, 2002).
In the brain, information is carried through the
sensory cortex and then routed into the thalamus
for processing and, simultaneously, to other spe-
cialized cortical structures for further processing
(e.g. occipital and temporal lobes). The thalamus
is an integrative structure of the brain that plays
a major role in regulating arousal, circadian
rhythm, and, through the thalamo-cortico-
thalamic circuit, human consciousness (Jones,
2012).
There information is also routed to other sub-
cortical areas. Pioneering work by Papez (1937)
and MacLean (1952) suggests that emotions are
located in a group of subcortical structures called
the “limbic system”(MacLean, 1952).
1
In parti-
cular, within these limbic areas, information
reaching the amygdalae promotes the release of
hormonal responses through the pituitary system,
leads to autonomic activations through the brain
stem, and, through the basal forebrain, supports
mechanisms of arousal (LeDoux, 2000, who also
gives a fuller account of emotion circuits in the
brain). These relays are essential because they
promote adaptive bodily (i.e., hormonal, auto-
nomic, and neuromodulatory) and behavioral
reactions preparing the organism to respond to
the stimulus (Phelps, 2009).
Processed information is thus sent to the hip-
pocampus, entering into the memory system to be
organized, disseminated, and associated with the
cortical areas related to long-term retention.
Together with one’s unique background, this
information shapes affective traits and attitudes
(Ekman & Davidson, 1994). This state of neu-
roscience knowledge may help refine organiza-
tional theory on affect by suggesting
a neurobiological mechanism of interaction
between the processing of new information from
the environment and existing internal information
stored in the memory. Moreover, this knowledge
1
Current affective neuroscience has allowed research to
move from a global view on emotions to recognizing
distinctive aspects of each emotion, each forming a part
of its own circuit and a different part of the traditional
limbic circuit (Ward, 2010).
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can support further investigations on the interplay
between one’s affective reactions, dispositions,
and attitudes in the workplace (e.g. Thoresen,
Kaplan, Barsky, Warren, & de Chermont, 2003).
Finally, following evaluation of the signifi-
cance of the affective stimulus, modulation of
the automatic behavior, cognitive appraisal, and
associated decision processes, the brain produces
afinal response: actual decision, normally invol-
ving the prefrontal cortex, as well as parallel and
associated motor responses involving the motor
cortex (Adolphs & Damasio, 2001). Once again,
this process proves relevant to workplace
research because it suggests that emotions and
higher-level cognition are highly interrelated pro-
cesses requiring overlapping neural systems.
Thus changes in cognitive abilities necessarily
relate to changes in emotion, and vice versa.
Organizational research should then investigate
them in conjunction.
Neuroscience research has proposed several inte-
grative theories of emotions (e.g. LeDoux, 2000),
including the “somatic marker hypothesis”
(Damasio, 1996), a theory evolutionarily grounded
and generalizable across emotional events. This
theory holds that when a person is confronted
with emotional stimuli, both the brain and the
body change. Somatic markers are thus internal
bodily states connected to external events that influ-
ence cognitive processing. This insight is important
to guide ON research because it supports predic-
tions that variations in the intensity of bodily reac-
tions to a stimulus are markers of the intensity of
emotions. Put in other terms, by appreciating neural
and physiological responses, organizational
researchers can open a window to observe and
assess the affective reactions of professionals.
Between Affective Neuroscience
and Workplace Affect Research
Having explained the processing mechanism of
affective events in the brain, I now review neu-
roscience knowledge relevant to workplace affect
research. In line with the most recent accounts of
emotions in ON (Haley, Hodgkinson, & Massaro,
2018), I organize this evidence in the areas of
intra- and inter-individual emotions. Specifically,
I present evidence related to basic emotions, com-
plex intra-individual affective processes, and inter-
individual social emotions. As often occurs in
neuroscience and ON, this is not a fixed categor-
ization, but rather a pragmatic device to organize
current knowledge.
Basic Emotions
A widely accepted understanding of emotions is
that they are affective states focused on a specific
target or cause, are short-lived and intense, and
entail a range of synchronized features and neu-
rophysiological responses (Ekman, 1992; Phelps,
2009). The so-called basic emotions (also known
as primary) represent the most common categor-
ization in both neuroscience (e.g. Ortony &
Turner, 1990) and organizational scholarship
(e.g. Elfenbein, 2007). Despite debates about the
actual number of basic emotions (e.g. Plutchik,
1980), Ekman’s original research (Ekman,
Friesen, & Ellsworth, 1971) acknowledges six
cross-cultural emotions (see also Ekman, 1994),
that can be encoded through facial expressions.
These emotions are anger, disgust, fear, sadness,
happiness, and surprise. As we shall now see,
each presents characteristic neural circuitry and
correlates (Lindquist, Wager, Kober, Bliss-
Moreau, & Barrett, 2012, who also provide
a meta-analysis). Understanding their neural cor-
relates and mechanisms is particularly important
for workplace research because it would answer
calls for higher specificity in empirical research
on emotions when investigating affective states
that are generalizable across organizations and
their actors (e.g. Barsade et al., 2003).
Anger
Organizational research has increasingly explored
anger as a key emotion to explain workplace
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phenomena (e.g. Geddes & Callister, 2007).
Intriguingly, research has reported both negative
outcomes from anger expression –such as reduced
productivity and job satisfaction, increased job
stress, and mutual comebacks (Friedman,
Anderson, Brett, et al., 2004; Glomb, 2002) –
and positive ones. For instance, anger has been
found to drive problem solving, promote mutual
understanding, fuel work motivation, and improve
attitudes, and it may offer competitive advantage
by fostering an adaptive drive for competition and
learning (Gibson & Callister, 2010; Fitness, 2000;
Kiefer, 2002). Given this imbalance and the
ongoing discussion about the theorizing of anger
in the workplace (Geddes & Callister, 2007),
researchers have supported the use of neuroscience
methods as “essential to begin to capture more
objectively how anger is experienced and
expressed”(Gibson & Callister, 2010, p. 19; also
provides a review).
Identifying the neural foundations of anger
has, however, proven difficult: meta-analytical
evidence shows that the medial and ventromedial
and lateral prefrontal cortex (PFC), the anterior
and posterior cingulate cortex, and the thalamus
all play critical roles in the neural circuitry
(Murphy, Nimmo-Smith, & Lawrence, 2003;
Phan, Wager, Taylor, & Liberzon, 2002).
More recently, Denson, Pedersen, Ronquillo,
and Nandy (2009) have investigated the neural
correlates of anger in an experiment in which they
elicited anger by addressing participants in an
insulting manner; this induction was then fol-
lowed by a fMRI session. The researchers found
that self-reported feelings of anger, but of no
other emotion, positively correlated with activa-
tion in the left dorsal anterior cingulate cortex.
Moreover, general aggression was associated
with increased activity in the left dorsal anterior
cingulate cortex, but displaced aggression was
not; instead, displaced aggression was signifi-
cantly associated with increased activity in the
medial prefrontal cortex. Extending these results,
Blair (2012) investigated reactive aggression to
suggest that the prefrontal cortex moderates such
circuits in the presence of anger.
Moving beyond brain imaging, electromyogra-
phy (EMG) has been used to measure facial mar-
kers of anger. Dynamic expressions induce EMG
activity interpretable as facial mimicry more evi-
dently than in cases of static expressions (Sato,
Fujimura, & Suzuki, 2008). Moreover, HRV has
been proposed as a key correlate of adaptive
emotion regulation in response to anger
(Denson, Grisham, & Moulds, 2011). A recent
ON study uses the Prisoner’s Dilemma frame-
work to show that elicited anger in research par-
ticipants reduces their cooperation, their
individual monetary gains, and their global
aggregated performance relative to control con-
ditions (Castagnetti, Massaro, & Proto, 2018).
This evidence can be explained through
a mechanism of anger-induced emotional regula-
tion, which is accurately traceable through
depression of HRV high-frequency bands.
Disgust
Disgust is a response of refusal toward something
or someone potentially harmful, nasty, or unplea-
sant. It has been theorized as a withdrawal emo-
tion (Rozin & Fallon, 1987), and is also often
presented as one of our “hardwired”emotions;
disgust would have evolved as a response to
unpleasant foods that could be a potential source
of harm (Wicker, Keysers, Plailly, et al., 2003).
Perhaps because disgust is habitually associated
with taste and other such primary senses, it has
rarely been investigated in organizational
research.
One notable exception is Pelzer (2002), who
argues that disgust is the most severe reaction to
negative perceptions occurring in organizational
life. Specifically, such an effect is morally salient
as constituting “a revolt of the body against
a perception of something unacceptable, harmful,
damaging, poisoning”(p. 841). Further support-
ing this concept, research shows that people tend
to react to certain moral violations with a sense of
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disgust (e.g. Skarlicki, Hoegg, Aquino, &
Nadisic, 2013).
By providing a direct example of the usefulness
of ON, Cropanzano, Massaro, and Becker (2017)
present disgust as an emotion involved in deontic
justice, a key driver of workplace fairness
(Cropanzano, Goldman, & Folger, 2003), suggest-
ing that the insula –a small region of the cortex
hidden behind the temporal lobes –is a core site
for the existence of “justice rules.”This evidence
resonates with mainstream neuroscience research:
Mataix-Cols, An, Lawrence, et al. (2008) show
that the anterior part of the insula is activated in
response to facial expressions of disgust.
Moreover, Moll, de Oliveira-Souza, Moll, et al.
(2005) reveal that the experience of disgust,
when dissociated into “pure disgust”as opposed
to “moral indignation,”recruits both the frontal
and temporal lobes. This evidence supports the
role of the prefrontal cortex in moral judgment
and may be helpful to integrate the most recent
scholarship on justice arguing that disgust sensi-
tivity is a strong predictor of extreme deontic
judgment (Robinson, Xu, & Plax, 2018).
The key involvement of the insula in disgust has
been confirmed by several other methodological
perspectives. For instance, Calder, Keane, Manes,
Antoun, and Young (2000) show that lesions on the
anterior insula indicate deficits in the experience of
disgust, and electrical stimulation of the anterior
insula during neurosurgery triggered nausea –
a strong marker of disgust (Jones, Ward, &
Critchley, 2010). Moreover, the insula is thought
to be a core site for interoception, one’s perception
of the body’s internal state, which is a construct
strongly associated with the cognitive processing of
emotional awareness (Barrett & Simmons, 2015).
While the insula is center stage in the neural
circuit for disgust, it is also worth mentioning that
Phan et al. (2002) conducted a meta-analysis of
PET and fMRI activation studies, showing that
disgust can be associated with the subcallosal
basal ganglia, a region of the brain generally
involved in motor functional coordination.
Sprengelmeyer, Rausch, Eysel, and Przuntek
(1998) argue that the activations seen in the
basal ganglia in response to disgust may represent
a state of preparedness triggered by a warning
stimulus to process emotionally salient informa-
tion. Thus in organizational settings, the basal
ganglia may play a key role for workers in arran-
ging appropriate “affective responses”toward
emotional events (Panksepp, 1998). Future
researchers in ON might find it valuable to con-
sider these regions, probably in conjunction with
the insula, as candidate areas to explain violations
of organizational values such as fairness, trust,
and justice (Massaro & Becker, 2015).
Fear
Fear is probably the most investigated emotion in
neuroscience. Its core neural circuit develops
around the amygdala (LeDoux, 2003). Phan et al.
(2002) show that nearly 60 percent of fear induction
studies report activation in the amygdala. The
amygdala has been implicated in the recognition
of fearful facial expressions (Adolphs, Tranel,
Damasio, & Damasio, 1995), in fear conditioning
(Bechara, Tranel, Damasio, et al., 1995; LaBar,
LeDoux, Spencer, & Phelps, 1995), and in the evo-
cation of fearful emotional responses from direct
stimulation (Halgren, Walter, Cherlow, & Crandall,
1978). The amygdala also appears to be crucial in
the detection and coordination of appropriate
responses to threat and danger (Amaral, 2002).
Yet one major cross-disciplinary challenge in
affective research is the ability to reliably distin-
guish fear and anger (Stemmler, Heldmann,
Pauls, & Scherer, 2001). To tackle this issue,
Whalen, Shin, McInerney, et al. (2001) compared
neural activation of fearful, angry, and neutral
faces, to find that the ventral amygdala shows
higher activity when facing a condition with
a negative valence (i.e., fearful or angry) in com-
parison to the control condition; yet when the
fearful and angry face conditions were equated,
the dorsal amygdala was activated only in the
former.
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Moving to analyses of the wider nervous sys-
tem, studies on fear have also identified an exten-
sive pattern of sympathetic activations (Kreibig,
2010). Fear-associated responses show unique
cardiac sympatho-vagal activation and withdra-
wal dynamics (Rainville, Bechara, Naqvi, &
Damasio, 2006), indicating that these features
can be used as autonomic biomarkers for this
basic emotion. The increasing specificity of
these findings suggests that in organizational
research, anger, which is often difficult to dissoci-
ate from other negative emotions following
induction procedures (i.e., video or picture sti-
muli, or memory recollections; see also Phelps,
2009), can be discerned by a concomitant assess-
ment of subjects’neurophysiological correlates.
This opportunity is of particular relevance for
ON, given the increasing availability of portable
tools that assess peripheral measures readily
applicable to organizational investigations.
Sadness
Sadness is another relevant emotion for the work-
place. It is associated with absenteeism (Porath &
Pearson, 2012), but also with increased organiza-
tional citizenship behavior and workplace deviance
(Lee & Allen, 2002). In leadership, Lewis (2000)
reveals that followers facing a “sad leader”felt less
enthusiasm and more fatigue compared to those
observing a leader expressing anger or no emotion.
In neuroscience, sadness induction studies
generally report activation in the cingulate cortex
(e.g. Barrett, Pike, & Paus, 2004). Specifically,
Liotti, Mayberg, Brannan, et al. (2000) show that
sadness induces activity in the anterior cingulate
cortex. In recent years, this brain region has
become an important topic of research because
it involves specific processing modules for both
cognitive and emotional information and inte-
grates input representations from cognitive and
emotional networks (Bush, Luu, & Posner, 2000).
Anatomical and brain-mapping studies support
the distinction between a cognitive–affective
division of the cingulate. The presence of
a dorsal-cognitive and rostral-ventral-affective
division may thus promote research seeking to
further understand the interactions between cog-
nition and emotion associated with sadness
(Lane, Reiman, Axelrod, et al., 1998). Research
shows that the dorsal division signals the occur-
rence of conflicts in information processing,
thereby triggering compensatory adjustments in
cognitive control; this signalling regulates cogni-
tive control to prevent further conflicting apprai-
sals (see Bush et al., 2000).
Finally, of particular impact for organizational
behaviour research on the role of rewards in
motivating employees (e.g. Wiersma, 1992),
Gehring and Willoughby (2002) find that the
cingulate engages when research participants
were told the outcomes of their decisions in
a gambling task, indicating that this region is
susceptible to aversive results related to external
reward. This function could thus work following
a cost–benefit evaluation that integrates informa-
tion about outcomes of past actions and present
environmental requests (Rushworth & Behrens,
2008).
Happiness
The neuroscience of positive emotions has only
recently received scientific attention (Burgdorf &
Panksepp, 2006). Biological theories suggest that
there may be several distinct forms of positive
emotions, but all are closely related to sub-
neocortical brain regions: happiness seems to
engage a widely distributed neural network
(Ward, 2015). In one of the early functional ima-
ging studies of happiness, George, Ketter,
Parekh, et al. (1995) investigated the brain activ-
ity of healthy women during transient sadness
and happiness using PET. The participants were
required to recall life events that they found
happy, sad, and neutral; they were also presented
happy, sad, or neutral human faces. Happiness
was associated with significant and widespread
reductions in cortical cerebrovascular flow, espe-
cially in the right prefrontal and bilateral
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temporal-parietal regions. Adding to this body of
knowledge, Sato, Kochiyama, Uono, et al. (2015)
investigated the structural neural substrate of hap-
piness and found a positive relationship between
a score of subjective happiness and gray matter
volume in the right precuneus, suggesting that
this area mediates subjective happiness by inte-
grating its emotional and cognitive components.
Over the years, neuroimaging research has
consistently shown that the ventral striatum and
putamen respond to presentation of happy faces
(e.g. Whalen, Rauch, Etcoff, et al., 1998), plea-
sant pictures (e.g. Davidson & Irwin, 1999), and
competitive and sexual arousal (Rauch, Shin,
Dougherty, et al., 1999). These areas are charac-
terized by rich innervations of dopaminergic neu-
rons, which respond to incentive reward and
motivation toward reaching planned goals
(Telzer, 2016). This convergence represents
a useful insight for the growing body of organiza-
tional research exploring the causal links between
happiness, employees’rewards, and organiza-
tional behavior outputs (e.g. Lyubomirsky, King,
& Diener, 2005; Ryan & Deci, 2001).
Surprise
There is growing evidence suggesting that
dopaminergic systems in the brain are recruited
in anticipatory positive affective states.
Moreover, research has shown that the amygda-
la’s central nucleus, the cholinergic neurons of
the nucleus basalis, and their innervation of the
posterior parietal cortex are critical to surprise
enhancements in associative learning (Wessel,
Danielmeier, Morton, & Ullsperger, 2012).
Wessel et al. have investigated the neural sites
of surprise by administering an error-
monitoring/novelty-oddball task in which the
frequency of new surprising trials was matched
to the frequency of errors. Combining electro-
encephalographic recordings and event-related
functional magnetic resonance imaging (fMRI),
they compared neural responses to errors with
neural responses to novel events, revealing
increased activity in the posterior medial frontal
cortex and anterior midcingulate.
This evidence suggests strong associations
between awareness of surprising events and asso-
ciative learning, as processes mediated by shared
neural systems. Thus these findings could further
knowledge in organizational research on the way in
which surprising situations, such as a newcomer’s
entry experience (Louis, 1980) or a person-
environment fit (Caplan, 1987), influence employ-
ees’learning. In the future, on the practical side, this
knowledge could also allow for the formulating of
surprise-eliciting “nudges”as possible interven-
tions to improve organizational learning.
Intra-individual Emotional Processes
While studies on basic emotions have been one of
the most visible backers of affective neu-
roscience, research has also focused on bettering
our understanding of the complexity surrounding
individuals’emotional experiences (Panksepp,
1998). While it is not possible to provide a full
account of this emerging research stream,
I mention here three areas worthy of attention
for research in the workplace.
Emotional intensity and valence
The individual propensity to respond, more or
less intensively, to affect-related events is an
important area of workplace affect research. For
example, den Bos, Maas, Waldring, and Semin
(2003) show that people high in affect intensity
display robust affective responses after experien-
cing outcome and procedural fairness. However,
when affect intensity is low there are marginal
fairness effects. This evidence suggests that
affect intensity may play a fundamental role in
the psychology of affective reactions to unfair
events, offering generalization to several contex-
tual and organizational circumstances (den Bos
et al., 2003). Thus, advancing knowledge on why
and in what ways people differently weigh their
emotions is a compelling and timely ambition.
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Neuroscience has provided important insights
into how strongly people feel their emotions (e.g.
Cooper & Knutson, 2008). For example, Ewbank,
Barnard, Croucher, Ramponi, and Calder (2009)
suggest that the amygdala’s response to emo-
tional stimuli is not a function of valence alone,
but also a function of the stimuli’s significance. In
a fMRI experiment, these authors find that the left
amygdala has a significantly larger response to
high-impact stimuli than to neutral and low-
impact ones. This finding is significant because
it shows the discriminatory potential of neuroi-
maging in assessing salience of affective states,
and might thus be useful for enriching organiza-
tional research looking at unraveling this aspect
(e.g. Rafaeli & Sutton, 1989).
Adding to this knowledge, Cunningham, Van
Bavel, and Johnsen (2008) provide fMRI evi-
dence that the relation between affective valence
and the amygdala’s activity can be modulated by
evaluative goals. When research participants
were asked to provide affective evaluations on
facial stimuli, the amygdala’s modulation was
more pronounced for positive than for negative
information. Altogether, this evidence supports
the view that our brain systems process both
intensity and valence of emotional information
in a flexible manner.
Complex emotions
Affective neuroimaging research has produced
a growing number of studies on self-conscious
emotions, those emotions that are evoked when
a person reflects on their self or evaluates their
self in relation to the environment (Lewis, 1993).
These processes can occur implicitly or explicitly
and require the capacity for introspection and
self-knowledge leading to complex emotions
such as regret, guilt, shame, embarrassment, and
pride (Müller-Pinzler, Krach, Krämer, & Paulus,
2016). Importantly for ON, these emotions can
drive immediate punishment or reinforcement of
behavioral outcomes, and therefore can motivate
social behavior, which in turn helps to retain
social structures (Tangney, Stuewig, & Mashek,
2007). Within this domain, research on regret has
offered a landmark example to investigate the
involvement of the orbitofrontal cortex and of
the amygdala during choice, when the brain is
anticipating possible future consequences (i.e.,
anticipated regret; Coricelli, Dolan, & Sirigu,
2007).
Emotional regulation
A growing stream of research in affective neu-
roscience concerns the mechanisms of emotional
regulation, which are widely acknowledged con-
structs related to emotional labor (Grandey,
2000). Neuroscience research has recently
shown that emotional regulation includes
a series of complex processes such as reappraisal,
selective attention, and emotional extinction,
each featuring distinct neural correlates (see for
review Dunsmoor, Niv, Daw, & Phelps, 2015;
Ochsner & Gross, 2005).
Braunstein, Gross, and Oschner (2017) cluster
these mechanisms into four categories: explicit-
controlled; implicit-controlled; explicit-automatic;
and implicit-automatic regulation strategies. These
clusters are based on a neuroscience-driven analysis
of the orthogonal dimensions explicit–implicit,
which accounts for the regulation targets, and con-
trolled–automatic, which instead covers the nature
of the emotional process at stake. Thus, a placebo
mechanism is an explicit-automatic process that
recruits both the ventromedial and dorsolateral pre-
frontal cortex (Wager & Atlas, 2015), whereas
emotional extinction is an implicit-automatic pro-
cess recruiting the ventromedial prefrontal cortex
alone (Phelps, Delgado, Nearing, & LeDoux,
2004). Comparatively, reappraisal, selective atten-
tion, and distraction belong to the explicit-
controlled cluster and involve the prefrontal cortex,
inferior parietal gyrus, and dorsal anterior cingulate
cortex (Ochsner, Bunge, Gross, & Gabrieli, 2002;
Van Dillen, Heslenfeld, & Koole, 2009). Finally,
implicit-controlled regulation strategies, such as
affective labeling, automatic goal pursuit, and
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reversal learning, involve ventromedial and pos-
tero-medial prefrontal cortex and the dorsal anterior
cingulate cortex (Buhle, Silvers, Wager, et al.,
2014; Lieberman, 2007).
This framework suggests the possibility of
recognizing emotional regulation mechanisms
on the basis of different activations in the neural
systems involved. Moreover, it provides the
opportunity to form hypotheses and predictions
about the influence of situational and workplace
factors on emotional regulation strategies. For
instance, stress can impair explicit-controlled
regulation by impairing optimal prefrontal func-
tioning (Arnsten, 2009). Thus, as Braunstein et al.
(2017) argue, it is also possible to deduce that
implicit-automatic emotional regulation strate-
gies would not be as impacted by stress because
stress reinforces non-prefrontal dependent
responses.
Interpersonal and Social Emotions
Affective neuroscience research is often accom-
panied by investigations in the social domain.
Charles Darwin (1896) suggested that emotional
expressions evolved both as a means of social
communication and to determine others’inten-
tions. Indeed, recognizing the emotional states of
others is a critical component of social interac-
tions, because we use our emotional responses to
regulate our behavior toward others. An interper-
sonal ON perspective on emotions is thus useful
when moving from investigations of individual
actors to those on dyads, teams, or groups, where
workers can experience emotions related to and
interconnected with those around them.
Emotional contagion, affective empathy,
and theory of mind
The way in which individuals represent the emo-
tional states of others has been a major area of
interest for both organizational scholars (e.g.
Barsade, 2002; Kellett, Humphrey, & Sleeth,
2002; Hareli, & Rafaeli, 2008) and neuroscience
scholars (e.g. Ruby & Decety, 2004).
Neuroscience research has proposed that three
main systems, supported by partially separable
neural circuits, are involved in our capacity to
understand other people’s emotions (Singer,
2009).
Emotional contagion The first system concerns
our ability to understand others’motor intentions
and action goals. This system is often associated
to mirror neurons (see Gallese & Goldman,
1998). Mirror neurons represent a cluster of pre-
motor cortex neurons observed in monkeys to
“fire”when they either perform goal-related
movements or watch others, including humans,
doing the same (Rizzolatti & Craighero, 2004).
Correspondingly, research has shown evidence
for the possible existence of mirror neurons in
humans. While there has been intense debate on
the topic (Keysers, 2009), research has shown
that in humans the inferior frontal cortex and the
anterior cingulate respond when a person sees
another one experiencing an emotion, leading to
the idea that those areas could be the neural sites
for emotional contagion (Keysers & Gazzola,
2006).
Affective empathy According to Kanske,
Böckler, Trautwein, and Singer (2015), there are
two further neural systems that can help indivi-
duals to understand the emotions of others. One
route, known as the affective route or simulation
theory, involves the direct ability to imitate and
thus understand others’emotions and results in
empathy. This route generally involves the ante-
rior insula and middle anterior cingulate cortex.
Neuroscience research suggests that empathy
represents the first step of a succession that begins
with affect sharing, a subsequent imitation of
another person’s feelings, which may then moti-
vate other-related concerns, including engage-
ment in helping behavior (Singer, 2009).
Moreover, observation of this process enables us
to detach affective empathy from the closely
linked process of emotional contagion, the phe-
nomenon of having one person’s emotions and
related behavior directly trigger similar patterns
in other people (Barsade, 2002). Differently from
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empathy, in the latter casea person would not
realize that the other’s emotions were the trigger:
emotional contagion would not be an empathic
response as such.
Neuroscience research has also converged
around the idea that there is an underlying
mechanism of shared brain networks which give
humans the ability to empathize (Decety, 2010).
Intriguingly, when investigating the neural sub-
strates of empathy neuroscientists tend to use
paradigms in which both the participant and
a confederate received painful stimulations:
Singer, Seymour, O’Doherty, et al. (2004) found
an overlap between the receiving and observing
conditions in various brain areas, including the
bilateral anterior insulae and middle anterior cin-
gulate cortex.
Theory of mind The third mechanism requires
people representing and reasoning about others’
beliefs and thoughts, a process referred to as
mentalizing or theory of mind (ToM). This path
involves the ventral temporoparietal junction,
along with anterior and posterior midline regions
(Dodell-Feder, Koster-Hale, Bedny, & Saxe,
2011). A meta-analysis by Bzdok, Schilbach,
Vogeley, et al. (2012), which investigated the
neural networks activated during ToM, supports
these findings. Moreover, Schurz, Radua,
Aichhorn, Richlan, and Perner (2014) find that
the temporoparietal junction and medial prefron-
tal cortex are consistently activated in ToM.
Importantly, however, while these networks
form the basis of ToM, differentiated patterns
within the overall network are engaged during
different tasks. For example, there are specific
activation clusters for false-belief tasks, wherein
the temporo-parietal junction is activated
(Aichhorn, Perner, Weiss, et al., 2009), and for
rational action judgment tasks, wherein the para-
cingulate cortex is activated (Walter, Adenzato,
Ciaramidaro, et al., 2004).
This point is particularly germane for ON, given
that one frequent criticism of the ON perspective is
that experimental neuroscience paradigms often
rely on situations fixed a priori and not based on
the real world. Indirectly tackling this concern,
Wolf, Dziobek, and Heekeren (2010) investigated
ToM in close to real-life conditions by using
a paradigm that involves the video-based “Movie
for the Assessment of Social Cognition”(Dziobek,
Fleck, Kalbe, et al., 2006). In this study, the
authors show that brain areas such as the superior
temporal sulcus, temporoparietal junction, medial
prefrontal cortex, temporal poles, and precuneus
are activated depending on the task’s components.
Thus, face processing and recognition activate the
occipito-parietotemporal cortices; language com-
prehension activates the temporal lobes, lateral
prefrontal cortex, and precuneus; and self-
awareness activates the dorsomedial prefrontal
cortex and the precuneus.
Emotional intelligence and leadershi p
Emotional intelligence (EI) represents a consistent
focal point for research in the workplace (e.g. Law,
Wong, & Song 2004). Although the neural sub-
strates of EI are still largely unknown, it is recog-
nized that the prefrontal cortex may play a crucial
role. For instance, Kruger, Barbey, McCabe, et al.
(2009) studied a unique sample of combat veterans
in order to examine strategic and experiential EI.
They find that these capabilities depend on distinct
neural correlates. Ventromedial PFC damage
diminishes strategic EI and thus obstructs the
understanding of emotional information; dorsolat-
eral PFC damage diminishes experiential EI,
impairing the perception and integration of emo-
tional information. These findings are relevant for
ON research because they suggest that EI should
be investigated under its individual components
and in conjunction with cognitive intelligence.
Finally, the most developed area in ON, which
has also shown implications for emotional
research, concerns leadership (e.g. Antonakis,
Ashkanasy, & Dasborough, 2009). Largely con-
centrated in the work by Waldman and colleagues,
and in the use of qEEG (Waldman, Balthazard, &
Peterson, 2011), a rich body of research in neuro-
leadership has bloomed over the last few years. Of
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relevance for this work’s purpose, these research-
ers have suggested that qEEG coherence measure-
ments can be an optimal means of examiningthose
leadership behaviors that are likely to require an
interface between the brain’s emotional and cog-
nitive systems (Cacioppo, Berntson, & Nusbaum,
2008). Specifically, they report that the presence of
high coherence in the right hemisphere of leaders’
brains could imply greater emotional balance and
ToM (Thatcher, North, & Biver, 2007).
Closing Thoughts and Future
Research
In this chapter I undertook an ON approach to
investigate the thriving and multifaceted domain
of workplace affect, arguing that neuroscience can
provide a substantial step toward furthering
research on emotions in organizational studies.
Notwithstanding the multitude of organizational
and neuroscience research on affect, which could
only be summarized here, and the important head-
way that neuroscience has made in the past two
decades, many questions at the interface between
these two fields remain unanswered. For instance,
how can organizational research on cognition
further integrate the evidence coming from affec-
tive neuroscience? What kinds of employees are
most susceptible to grasping others’emotions, and
can this capacity be “mapped”neurophysiologi-
cally? Are dual-system accounts of behavior in
management adequate to fully capture the complex-
ity of affectivity in the workplace? Can neurofeed-
back help workers learn to be more in tune with
others’emotions, helping to create improved orga-
nizational climates? These are just some of the
intriguing questions that are likely to populate
future ON research on emotions.
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