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Class Acts: Service and Inequality in Luxury Hotels Rachel Sherman, University of California Press, Berkeley, Los Angeles, USA: 2007. ISBN: 978-0-520-24782-6
Abstract
It is true that the last crisis of the cur- rent capitalist economic system, which has been going on since 2008, raised more pub- lic outcry globally (99% marches) compared to the time Class Acts has been published. Still, the high-end consumption that is an- alyzed by Sherman (2007) seems nowhere near disappearing and human race seems nowhere closer that “wiser age” that Stew- art mentioned. Thus, the book Class Acts: Service and Inequality in Luxury Hotels deserves a renewed attention nowadays.
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Since the 1930s, industrial sociologists have tried to answer the question, Why do workers not work harder? Michael Burawoy spent ten months as a machine operator in a Chicago factory trying to answer different but equally important questions: Why do workers work as hard as they do? Why do workers routinely consent to their own exploitation? Manufacturing Consent, the result of Burawoy's research, combines rich ethnographical description with an original Marxist theory of the capitalist labor process. Manufacturing Consent is unique among studies of this kind because Burawoy has been able to analyze his own experiences in relation to those of Donald Roy, who studied the same factory thirty years earlier. Burawoy traces the technical, political, and ideological changes in factory life to the transformations of the market relations of the plant (it is now part of a multinational corporation) and to broader movements, since World War II, in industrial relations.