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SEM approach to determine factors affecting e-government success in Jordan

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Abstract

This research aims at identifying the effects regulation, website quality, relationship, employee’s skill, and worth on the success of E-government in Jordan from the perspectives users and employees using structural equation modeling (SEM). Initially, a structural model is proposed. A total of 1100 surveys were distributed to employees and government services users. The multicollinearity and consistency in the item measures were checked. Then, the validity of the measurement and structural models is assessed. The results revealed the important factors that affect e-government success. Further, the structural model is evaluated in four major organizations that provide e-government services from both user and employee perspectives. Results showed variations in e-government success among organizations and the level of e-government success still lags behind meeting users and employee expectations in most organizations. In conclusions, Jordanian organizations should deliver high-quality demand driven services, ensure public sector transparency and accountability, reduce indirect cost of obtaining services, increase ease of interacting with government, promote development of Jordan’s ICT sector, develop skills within the public sector, boost e-commerce activities, improve information security and end user privacy, and mitigate the risk through a coordinated approach involving technology tools, policy guidance, and training.

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... By comparing the policy guarantees, legislative process and strategic planning of digital government in South Korea and the United States, Chung and Kim [9] found that financial support, information and communication human resources, and communication control are the key elements to promote the smooth realization of digital government. Refaie and Ramadna [10] constructed a structural equation model to conduct in-depth research on the basis of a questionnaire survey of Jordanian employees and government service users. The results show that supervision, website quality, employee skills and value are the factors that affect the success or failure of digital government construction. ...
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