Maturity models (MMs) enable users to identify the
need for change and to derive the necessary measures
to accompany the change process. Existing literature
reviews indicate that the number of available models
has increased sharply in recent years. At the same
time, it is found that the number of model applications
does not keep up with the pace of development.
Against the background of the current digitization
trend, this article empirically investigates which
models are actually used in business practice. We find
that the degree of application is very low. Moreover,
we also examine user-related model requirements,
reasons for employing MMs, and the purpose of using
MMs, which can support the user-centered
development of future MMs.