Article

Emergency department visits by patients with an internal medicine specialist: understanding the role of specialists in reducing ED crowding

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Abstract

As emergency department (ED) crowding continues to worsen, many visits are at academic referral hospitals. As a result, engaging specialty services will be essential to decompressing the ED. To do this, it will be important to understand which specialties to focus interventions on for the greatest impact. To characterize the ED utilization of non-surgical adult patients with an ambulatory specialist who were seen and discharged from the ED. Retrospective cohort study of all consecutive patients currently under the care from a specialist presenting to an urban, university affiliated hospital between 01 January 2015 and 31 December 2016. The identification of ED visits attributable to specialists was based on the primary diagnosis of ED visits and the frequency of visit with specialists within a given timeframe. Only patients who were discharged directly from the ED were included in the analysis. There were 29,853 ED visits by patients currently under the care of a specialist during the study period. 17.76% of these visits were related to the medical specialty of the specialist. Of these visits, 41.73% occurred during office hours, and 24.81% occurred during weekends. The specialties with the largest proportion of ED visits related to their specialty was cardiology, gastroenterology, and pulmonary, respectively. Nearly 18% of all patients that have a specialist and are treated and discharged from the ED present with a diagnosis related to their specialist’s practice. This may indicate that there is a role for specialty service to play in decreasing some ED utilization that may be appropriate for the out-patient clinical setting. By focusing attention on specific specialties and interventions targeted during office hours, there may be an opportunity to decrease ED utilization.

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... 13,15 One strategy to identify patients most in need of support, and ultimately reduce the number of patients presenting to the ED, may be the use of targeted and actionable feedback to outpatient specialist clinicians regarding ED use by their patients. 7,16,17 The reports showed how each specialist's ED use rate differs from those colleagues in their practice group and were thus called "ED Use Variation" reports. Such reports were distributed to divisional leadership and to individual physicians. ...
... It may provide the starting point for an expanded concept of patient care which relies on telemedicine and involves multiple specialisms. The home treatment of acute deep vein thrombosis and pulmonary embolism [20,21] has proved effective in optimizing the overall use of resources and enhance patients' quality of life and engagement [22][23][24]. A similar transition has been observed in the field of hemophilia and other chronic bleeding disorders, with increasing interactions between central hubs and multiple specialists at different geographic locations, often achieved via telemedicine and videoconferencing [25]. ...
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Oral anticoagulation is the mainstay therapy for primary and secondary prevention of thromboembolic events in patients with venous thromboembolism (VTE) and atrial fibrillation. After the introduction of direct oral anticoagulants (DOAC), the prevalence of anticoagulated patients in the general population progressively increased. This trend will likely continue because of novel indications for anticoagulant treatment, e.g., stable atherosclerotic vascular disease, and more accurate risk stratification of patients. In light of their efficacy and safety profile, and the ease of use in fixed-dosage regimens, DOAC are overtaking INR-adjusted vitamin-K antagonist (VKA) therapy in several countries. However, patients with contraindications to DOAC will still receive VKA. Therefore, the maintenance of structured plans for VKA monitoring remains essential. In this perspective, anticoagulation clinics, which were first created in The Netherlands and Italy primarily for VKA monitoring and dosing, must be reimagined. The ecologic study published in this issue of Internal and Emergency Medicine by Tosetto and colleagues is somehow a summary of the Italian experience with anticoagulation clinics interfacing with nursing homes, peripheral hospitals, and general practitioners. At the same time, it may represent a first step towards novel concepts of internal and vascular (tele) medicine. In their study, the authors compare the characteristics of anticoagulant use and outcome of more than 14,000 patients from two Italian provinces. These two cohorts were managed—the main novelty of the study—in the setting of two different care delivery models: (1) a comprehensive management model based on decentralized community health units heavily relying on telemedicine (here referred to as `comprehensive decentralized model’) and (2) a `usual care model’ pivoting on a single second-level center. These two models were embedded in otherwise similar healthcare settings. The most striking results are that in the comprehensive decentralized model, as compared with the usual care model: (1) a broader use of anticoagulation (age-standardized prevalence 1.5% vs. 1.0%) was observed, as well as (2) lower annualized rates of thromboembolic complications during VKA therapy (0.36% person-years vs. 0.89% person-years, respectively), particularly among the elderly (0.22% person-years vs. 1.38% person-years). As indirect as this evidence is, one may cautiously conclude that comprehensive management models improve clinical outcomes by contributing not only to better anticoagulant control in VKA-anticoagulated patients, as previously showed, but also to better selection of candidates to anticoagulation. These results are reassuringly in line with those of the prospective, observational, multicenter START Register, which reported major improvements over the last 20 years in the care of VKA-treated patients managed by centers of the Italian Federation of anticoagulation clinics (FCSA). [...]
... Specialty-related ED visits during all hours.based on the primary discharge diagnosis from the ED and grouped based on the Clinical Classifications Software (CCS) for International Classification of Diseases (ICD), 9th Revision[4,7,11]. ...
Article
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Background Much work on reducing ED utilization has focused on primary care practices, but few studies have examined ED visits from patients followed by specialists, especially when the ED visit is related to the specialist’s clinical practice. Objective To determine the proportion and characteristics of patients that utilized the ED for specialty-related diagnosis. Methods Retrospective, population-based, cohort study was conducted using information from electronic health records and billing database between January 2016 and December 2016. Patients who had seen a specialist during the last five years from the index ED visit date were included. The identification of ED visits attributable to specialists was based on the primary diagnosis of ED visits and the frequency of visit with specialists within a given timeframe. Results Approximately 28% of ED visits analyzed were attributable to specialists. ED visits attributed specialists were represented by older patients and occurred more during working hours and early days of week. The most common diagnoses related to ED visits attributed to specialists were Circulatory, Musculoskeletal, Skin, Breast and Mental. Multiple departments, subdivisions and specialists were involved with each ED visit. The number of specialists following the patients who visited the ED ranged from one to six and the number of departments/subdivisions ranged from one to four. Patients that used the ED often were more likely to belong to departments (OR = 1.53) and specialists (OR = 1.18) associated with high ED utilization patterns. Conclusion Patients coming to the ED with specialty-related complaints are unique and require full engagement of the specialist and the specialty group. This study offers a new view of connections patients have with their specialists and engaging specialists both at department level and individual specialist level may be an important factor to reduce ED overcrowding.
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Background and objectives: Emergency department (ED) utilization is a major driver of health care costs. Specialist physicians have an important role in addressing ED utilization, especially at highly specialized, academic medical centers. We sought to investigate whether reporting of ED utilization to specialist physicians can decrease ED visits. Methods: This study analyzed an intervention to reduce ED utilization among ED patients who were followed by pediatric gastroenterologists. In May 2013, each pediatric gastroenterologist began receiving reports with rates of ED use by their patients. The reports generated discussion that resulted in a cultural and process change in which patients with urgent gastrointestinal (GI)-related complaints were preferentially seen in the office. Using control charts, we examined GI-related and all-diagnoses ED use over a 2-year period. Results: The rate of GI-related ED visits decreased by 60% after the intervention, from 4.89 to 1.95 per 1000 office visits (P < .001). Similarly, rates of GI-related ED visits during office hours decreased by 59% from 2.19 to 0.89 per 1000 (P < .001). Rates of all-diagnoses ED visits did not change. Conclusions: Physician-level reporting of ED utilization to pediatric gastroenterologists was associated with physician engagement and a cultural and process change to preferentially treat patients with urgent issues in the office.
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Research use of insurance claims data presents unique challenges and requires a series of value judgments that are intended to improve the data quality. In this study, medical insurance claims from 2 large companies were combined to assess utilization of complementary and alternative medicine. Challenges included assessing and improving the quality of data, combining data from 2 different companies with dissimilar coding systems, and determining the most appropriate ways to describe utilization. This article addresses 4 methodologic challenges in creating the analytic files: (1) conversion of claims into unique visits, (2) identification of incomplete claims data, (3) categorization of providers and locations of service, and (4) selecting the most useful measures of utilization and expenditures.
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Emergency department (ED) crowding represents an international crisis that may affect the quality and access of health care. We conducted a comprehensive PubMed search to identify articles that (1) studied causes, effects, or solutions of ED crowding; (2) described data collection and analysis methodology; (3) occurred in a general ED setting; and (4) focused on everyday crowding. Two independent reviewers identified the relevant articles by consensus. We applied a 5-level quality assessment tool to grade the methodology of each study. From 4,271 abstracts and 188 full-text articles, the reviewers identified 93 articles meeting the inclusion criteria. A total of 33 articles studied causes, 27 articles studied effects, and 40 articles studied solutions of ED crowding. Commonly studied causes of crowding included nonurgent visits, "frequent-flyer" patients, influenza season, inadequate staffing, inpatient boarding, and hospital bed shortages. Commonly studied effects of crowding included patient mortality, transport delays, treatment delays, ambulance diversion, patient elopement, and financial effect. Commonly studied solutions of crowding included additional personnel, observation units, hospital bed access, nonurgent referrals, ambulance diversion, destination control, crowding measures, and queuing theory. The results illustrated the complex, multifaceted characteristics of the ED crowding problem. Additional high-quality studies may provide valuable contributions toward better understanding and alleviating the daily crisis. This structured overview of the literature may help to identify future directions for the crowding research agenda.
The effect of emergency department crowding on clinically oriented outcomes
  • S L Bernstein
  • D Aronsky
  • R Duseja
  • SL Bernstein
Evaluation of a fast track unit: alignment of resources and demand results in improved satisfaction and decreased length of stay for emergency department patients
  • S W Rodi
  • M Grau
  • C M Orsini
  • SW Rodi
Singer AJ Use of a comprehensive metabolic panel point-of-care test to reduce length of stay in the Emergency Department: a randomized controlled trial
  • J Y Jang
  • S S Do
  • E J Lee
  • C B Park
  • K J Song
  • JY Jang