Article

Critical success factors in ERP upgrade projects

January 2019
Industrial Management & Data Systems 119(4)

DOI:10.1108/IMDS-01-2018-0016

Authors:

Johannes Kepler University of Linz

Purpose In the last years the penetration of enterprise resource planning (ERP) systems within small, medium and large organizations increased steadily. Organizations are forced to adapt their systems and perform ERP upgrades in order to react to rapidly changing business environments, technological enhancements and rising pressure of competition. The purpose of this paper is to focus on the critical success factors for such projects. Design/methodology/approach The paper is based on a literature review and qualitative interviews with CEOs, CIOs, ERP consultants and project managers who recently carried out ERP upgrade projects in their respective organizations. Findings This paper identifies 14 critical success factors for ERP upgrade projects. Amongst others, effective project management, external support, the composition of the ERP team and the usage of a multiple system landscape play a key role for the success of the ERP upgrade. Furthermore, a comparison to the critical success factors for ERP implementation projects was conducted, and even though there are many similarities between these types of projects, several differences emerged. Originality/value ERP upgrade projects have a huge impact on organizations, but their success and antecedents for it are currently under-researched.

Optimizing the client-consultant relationship to maximize ERP project benefits for Moroccan SMEs

Article

Full-text available

Sep 2024

The adoption of Enterprise Resource Planning (ERP) has become a common option for Small and Medium-sized Enterprises (SMEs) looking to optimize and integrate their Information Systems (IS). However, ERP Implementation (ERPI) remains a complex process and represents a major challenge for many SMEs, surpassing even that of large companies. Consultants have experience in understanding the client's special needs, enabling them to put in place the right processes to meet those requirements, while ensuring that the client fully exploits the potential benefits offered by the ERP System (ERPS). Client-consultant conflict in ERPS is a major factor in the non-realization of benefits, which makes client-consultant agency management essential to realizing the benefits of ERP after implementation. There is currently no research examining how client-consultant relationship management can impact on the benefits of ERPI within SMEs. The aim of this research is to find out how the management of the client-consultant relationship affects the benefits of ERPS in Moroccan SMEs. This article applies the action research method in two companies, as well as a quantitative research approach using the partial least squares structural equation model (PLS-SEM) to examine data collected from 93 observations. The results are interpreted using IS success model and agency theory. This article presents four paths through which contracts agreements and strategies for conflict resolution contribute to the realization of benefits in ERP Projects (ERPP). Our research has contributed to both research and practice, and the results could help Moroccan consultants and SMEs when implementing ERP

Impact of critical success factors and risk management on organizational results

Article

Full-text available

Feb 2024

Goal: The purpose of this study is to identify how do risk management processes and critical success factors (CSFs) impact organizational results. Design / Methodology / Approach: A qualitative research approach was applied, using a multiple case study, involving six organizations in public and private sectors of the Brazilian economy. Results: The support given by top management, the existence of a corporate governance structure, the integration of risk management across all organizational functions and the importance of stakeholder participation, both in public and private organizations, presented aspects that impact organizational outcomes, such as the preservation of reputation, increase in market value, and the creation of competitive advantage. Limitations of investigation: The present research considered only Brazilian organizations, which is a limiting factor for a possible generalization of the findings. The research can be extended to other organizations and countries, so that other contexts can be discussed and analyzed. Practical implications: Based on the findings, we designed an Organizational Results Matrix (ORM), which aims to support managers dealing with factors conditioning the company´s results. Originality / Value: The original value of the research lies in the presentation of ORM. This matrix may enrich the quality and rigor of the actions carried out in public and private sectors, providing to managers an insight into the main dimensions of CSFs and risk management process and their influence on the expected results.

How User Requirements Affect the Success of an Enterprise System Implementation Project?

Article

Feb 2024

The paper examines the collection, preparation, and improvement of user requirements for a complex ERP case study implementation in an international organisation. The study presents a case study of the ERP system implementation project. We address the user requirements and their quality with regard to the scope of the case study on the ERP implementation project and wider as an integral aspect of successful project management within an organisational context. In the discussion, we address and support the notions that: 1.) the choice of the type of solution and the software company; 2.) strong leadership and control from the investor side; 3.) the activities prior to the start of the ERP implementation project and a clearly defined scope at the time of contract conclusion; 4.) the quality of system requirements based on well-specified user requirements; and 5.) the alignment of the scope definition and user requirements within the organisation contribute to the success of the enterprise system implementation project.

Systematic literature review of Critical success factors on enterprise resource planning post implementation

Article

Full-text available

Oct 2023

Following the implementation of Enterprise Resource Planning (ERP) systems, a myriad of challenges and issues may manifest, leading to inefficiencies and resistance from users, thereby impeding the anticipated benefits. While previous researchers have predominantly directed their attention toward the implementation phase, it is imperative to recognize the significance of the post-implementation phase in the ERP adoption process. This study aims to ascertain the critical success factors (CSFs) that contribute to the seamless integration of an ERP system into an organization’s operational processes post-implementation. To achieve this objective, a systematic literature review (SLR) was conducted between September and December 2022, employing the Kitchenham approach (2007) as the guiding methodology. The SLR was meticulously structured and comprised three principal phases: planning, execution, and reporting. After thoroughly assessing 26 articles from reputable sources, we successfully pinpointed 13 CSFs relevant to ERP post-implementation and grouped into the Technology-Organization-Environment (TOE) framework. The three most pivotal CSFs emerged as continuous system integration, post-implementation training, and active user participation. Among these CSFs, a remarkable discovery surfaced, highlighting the predominance of environmental and organizational factors over technological ones. Consequently, this research offers both practical and theoretical implications for organizations, enabling them to proactively address potential challenges that may arise after ERP implementation.

Enhancing ERP Responsiveness Through Big Data Technologies: An Empirical Investigation

Article

Full-text available

Feb 2023
INFORM SYST FRONT

Organizations are integrating big data technologies with Enterprise Resource Planning (ERP) systems with an aim to enhance ERP responsiveness (i.e., the ability of the ERP systems to react towards the large volumes of data). Yet, organizations are struggling to manage the integration between the ERP systems and big data technologies, leading to lack of ERP responsiveness. For example, it is difficult to manage large volumes of data collected through big data technologies and to identify and transform the collected data by filtering, aggregating and inferencing through the ERP systems. Building on this motivation, this research examined the factors leading to ERP responsiveness with a focus on big data technologies. The conceptual model which was developed through a systematic literature review was tested using Structural equation modelling (SEM) performed on the survey data collected from 110 industry experts. Our results suggested 12 factors (e.g., big data management and data contextualization) and their relationships which impact on ERP responsiveness. An understanding of the factors which impact on ERP responsiveness contributes to the literature on ERP and big data management as well as offers significant practical implications for ERP and big data management practice.

Managing client–consultant relationships to derive benefits from ERP projects

Article

Jul 2022
Inform Tech People

Purpose Enterprise resource planning (ERP) consultants have the expertise required to understand the specific contextual needs of an ERP client, implement tailored business processes that meet those needs, and ensure that no potential benefit offered by the ERP remains unexplored by the client. However, conflicts between ERP clients and consultants are a significant source of non-benefit realisation, making managing client–consultant agency crucial to ERP post-implementation benefits realisation. This paper aims to elucidate how managing client–consultant agency affects the benefits derived from ERP systems. Design/methodology/approach This paper uses microfinance institutions in 15 sub-Saharan African countries to explore different paths through which managing client–consultant agency leads to benefit realisation in ERP projects. It uses partial least squares structural equation modelling to analyse data from 127 managers and explains the results using insights from agency theory and the information system (IS) success model. Findings This paper reveals three routes through which contractual agreements and conflict resolution strategies lead to benefits realisation in ERP projects. Originality/value This is the first study that attempts to provide quantitative evidence of how managing the complex relationship between ERP project stakeholders affects ERP project success. It also contributes a novel theoretical model for ERP benefits realisation to complement existing research on ERP agency issues, critical success factors, and benefits realisation.

BUSINESS PARTNERSHIPS, PERSONNEL COMPETENCY, AND MARKETING STRATEGIES INFLUENCING THE SUCCESS OF TOURISM BUSINESS OPERATIONS IN THAILAND

Article

Full-text available

Mar 2024

In this study, an attempt has been made to examine factors affecting the success of various types of tourism business in Thailand. A total of 100 copies of the questionnaires were given to operators and managers engaged in tourist businesses in Thailand. These respondents were chosen by Proportionate Random Sampling-a method that ensures an unbiased cross-section from every section of society. The statistical methods used in data analysis include percentage calculation ; determining a mean value for all readings ; assessing standard deviation; analysing frequencies and multiple regression analysis. Entrepreneurs in Thailand's tourism industry have indicated that for the success of their operations marketing strategy, personnel competency, and business partnerships are the most important factors. When the study carried out the hypothesis tests it showed that price, place, and product (the 4Ps of marketing mix) location, and physical surroundings on one hand skills of human resource management to bring employees together while business partnership are positively correlated with success in operating a tourism business statistically.

The Impact of Enterprise Resource Planning (ERP) Implementation on Performance of Firms: A Case to Support Implementation on Performance of Firms:

Article

Full-text available

Oct 2023

Competitive globalization and automated process management through a functional information platform that supports technologies such as enterprise resource planning (ERP) are critical to improving the performance of any business. Research studies show that a large number of (ERP) projects fail during implementation. Other studies have shown that the effectiveness of ERP implementation in improving production processes is modest or low, even for well-designed systems. This study takes an in-depth look at the critical success factors of ERP implementation that impact business success and conducts a case study to analyze the results obtained and assess their impact on performance.

A Process Model for ERP Upgrade and Replacement Decisions

Article

Jan 2021

Background: This paper aims to develop an effective decision making (DM) process for ERP change or replacement. ERP in most organizations constitutes a key critical system of high complexity with many stakeholders. A major change activity for such a system therefore exposes an organization to great risks, and thus should be well organized. Method: A design science approach was chosen for this research. Based on a review of related literature and evidence of the DM process at different companies, a general process of DM for ERP upgrade was designed, and later evaluated and improved through a case study approach. Results: The decision process assumes a model with variables describing characteristics and performance of possible alternatives, and the decision is decomposed into steps with three loops that are executed iteratively. We believe that the findings and approach can be useful both for the immediate problem context and also for other IT-related DM problems. Conclusions: The main outcome is the new process of DM that includes several novel contributions: three main loops of DM, multiple repetition of loops, and possible returns to the starting point.

OVERVIEW OF MODERN APPROACHES TO THE FORMATION AND DISTRIBUTION OF THE COMPANY’S MATERIAL AND INFORMATIONAL RESOURCES

Article

Dec 2022

Teymur Abushov

The purpose of the article is a general overview of approaches to the management of material resources of a manufacturing enterprise. Approaches to defining the concepts of “material resources” and “material resources of the enterprise” and the composition of the material resources of the enterprise are analyzed. It is agreed that material resources include raw materials, main and auxiliary materials, component products, fuel, work in progress and production waste. Features of material resources as an object of management at the enterprise are highlighted and include material form, usage in production process, transfer of their value to the value of produced products. An analysis of individual approaches to material resource management is carried out, in particular, integral, functional, logistic and reengineering approaches. An improved list of material resource management tasks within the framework of individual functional divisions of the enterprise is proposed. The functional divisions include economic and planning, marketing, procurement, accounting, legal department, production, information department. Areas of activity in the field of management of material resources of an industrial enterprise within the framework of separate management functions are suggested and grouped, including activities aimed at coordinating other management functions. In particular, the market factor is the basis of planning, and the need to implement an information system for the management of material resources and ensure its smooth operation to ensure the coordination of management activities for the management of material resources is emphasized. The place and role of the company’s information system is determined as such that helps unification of data sources, serves as information base for management decisions, allows to improve the process of management of material resources, ensures higher level of control and risks prevention, reduces the risk of human factor. Proposals for further scientific research were formed.

Development and validation of an improved DeLone-McLean IS success model - application to the evaluation of a tax administration ERP

Article

Dec 2022
Int J Account Inform Syst

Enterprise resource planning (ERP) is critical to an organization’s success. However, the factors that contribute to the success and usage of these ERP systems have received little attention. This study developed and validation of an improved DeLone-McLean IS success model. Additionally, we examined the factors which influence ERP system usage, employee satisfaction, information quality, service quality, and system quality, as well as the factors that influence the system’s overall success. The proposed model is based on a mixed-methods case study (MM-CS). The results show that the proposed model significantly measures the success of an ERP system. The organizational climate, the information quality, the system quality, and the service quality all have an impact on the usage of an ERP system. The proposed model also shows that the use of an ERP system, training and learning, and the three information (IS) quality constructs are all significant predictors of user satisfaction. The results also indicate that gender and years of ICT use on the path of ERP users have a moderating effect on the relationship between teamwork & support and use.

ERP systems transition in small manufacturing companies: the tale of two countries

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Full-text available

Jan 2022

ОГЛЯД СУЧАСНИХ ПІДХОДІВ ДО УПРАВЛІННЯ МАТЕРІАЛЬНИМИ РЕСУРСАМИ ПРОМИСЛОВОГО ПІДПРИЄМСТВАOVERVIEW OF MODERN APPROACHES TO THE FORMATION AND DISTRIBUTION OF THE COMPANY'S MATERIAL AND INFORMATIONAL RESOURCES

Article

Oct 2024

Теймур АБУШОВ

У статті розглянуто сучасні підходи до управління матеріальними ресурсами підприємства. Проведений загальний огляд думок різних науковців щодо визначення поняття матеріальних ресурсів підприємства. Аналізуються інтегральний, функціональний, логістичний та реінжиніринговий підходи до управління матеріальними ресурсами промислового підприємства. Пропонується вдосконалений перелік завдань управління матеріальними ресурсами в рамках окремих функціональних підрозділів підприємства та узагальнених функцій управління. Визначається місце і роль інформаційних ресурсів підприємства, виокремлюються відмінності управління цією групою ресурсів. Сформовані пропозиції щодо подальших наукових досліджень.

Identifying enablers for the successful deployment of prescriptive analytics – a multiple case study

Article

Aug 2024
Eur Bus Rev

Purpose Although it is commonly agreed that prescriptive analytics can benefit organizations by enabling better decision-making, the deployment of prescriptive analytics tools can be challenging. Previous studies have primarily focused on methodological issues rather than the organizational deployment of analytics. However, successful deployment is key to achieving the intended benefits of prescriptive analytics tools. Therefore, this study aims to identify the enablers of successful deployment of prescriptive analytics. Design/methodology/approach The authors examine the enablers for the successful deployment of prescriptive analytics through five organizational case studies. To provide a comprehensive view of the deployment process, each case includes interviews with users, managers and top management. Findings The findings suggest the key enablers for successful analytics deployment are strong leadership and management support, sufficient resources, user participation in development and a common dialogue between users, managers and top management. However, contrary to the existing literature, the authors found little evidence of external pressures to develop and deploy analytics. Importantly, the success of deployment in each case was related to the similarity with which different actors within the organization viewed the deployment process. Furthermore, end users tended to highlight user participation, skills and training, whereas managers and top management placed greater emphasis on the importance of organizational changes. Originality/value The results will help practitioners ensure that key enablers are in place to increase the likelihood of the successful deployment of prescriptive analytics.

The Impact of Enterprise Resource Planning Systems on Project Management Performance in Jordanian Hospitals

Article

Full-text available

Feb 2024

Project management is to improve quality, reduce cost and delivery time of a project, and one of the ways to achieve this purpose is through an effective organization's resource planning systems. However, Enterprise Resource Planning system is an example of a planning system that have the fundamental benefit of achieving this aim since it is a centralized databased system with various functional modules. Thus, the purpose of this study is to examine the impact of organization's resource planning on project management in Jordanian hospitals. Primary data of 273 respondents working in four MoH hospitals in Jordan was applied. By using Pearson correlation and multiple regression were carried out using Statistical Package for Social Sciences (SPSS) v22 to analyze the data, the results show that there is a positive significant relationship between organizations resource planning systems and project management. This study suggests that the use of an organization's resource planning systems such as ERP system in Jordanian hospitals improve project management in Jordanian hospitals because it has the built-in industry-specific common practices that facilitate best practices, reduce cost, enhance efficiencies and decreases the potential for project failures.

Driving Efficiency and Competitiveness: Trends and Innovations in ERP Systems for the Wood Industry

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Full-text available

Jan 2024

Enterprise Resource Planning (ERP) systems offer various functionalities to support an organization’s core functions. However, many anticipated benefits often need to materialize due to business context changes and users’ high expectations. Continuous adaptation and improvement are necessary to address user disappointments. This research focuses on ERP systems, exploring key factors influencing the success of their implementation. Recognizing challenges in ERP system implementation, this study provides a comprehensive literature review, identifying essential and contemporary Critical Success Factors (CSFs) influenced by technological advancements. Addressing challenges specific to the wood industry, this research introduces additional industry-adapted CSFs, including industry adaptability, integration with production machinery, effective warehouse management, and supply chain tracking. Furthermore, this paper emphasizes the need for continuous adaptation and improvement of ERP systems, especially in light of current trends and technological achievements. This study recommends a holistic approach, considering traditional or essential CSFs while adapting to new trends. Critical success factors in ERP implementation in the next decade involve considering cloud technology, artificial intelligence and machine learning, data security, mobile access, IoT integration, user experience, and training. The main objective of this paper is to identify the latest CSFs in ERP implementation. This research highlights essential success factors in ERP implementation, and contemporary trends in ERP implementation with a particular focus on the specifics of wood industry. While organizations should aim to maximize the potential of ERP systems, they should also acknowledge the crucial role played by human intervention in the effective and responsible implementation of artificial intelligence.

Identifying and Assessing the Functionality of IT Systems for the Maintenance and Development of the Road Network

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Dec 2023
BALT J ROAD BRIDGE E

The article presents the results of research aimed at identifying and assessing the functionality of IT systems in activities related to the maintenance and development of the road network managed by local government units. Starting the research, the authors were operating under the assumption that, nowadays, IT systems should play an important role in solving problems related to the management of road infrastructure. The applied research method took a form of a survey, and the research sample consisted of 100 local government units acting as administrators of the road network, i.e., administrators of municipal roads (AMR), county roads (ACR) and operating within cities with independent county rights (ACCR). The results of the research indicate that few administrators utilise integrated information systems in practice. Their users turned out to be mainly representatives of the ACCR group, who use several different support systems on a daily basis, with different functionality and usability. The operation of IT systems is mainly used at the level of operational work related to the implementation of ongoing maintenance activities, excluding the possibility of using them in strategic management.

Failure factors of AI projects: results from expert interviews

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Oct 2023

In the last few years, business firms have substantially invested into the artificial intelligence (AI) technology. However, according to several studies, a significant percentage of AI projects fail or do not deliver business value. Due to the specific characteristics of AI projects, the existing body of knowledge about success and failure of information systems (IS) projects in general may not be transferrable to the context of AI. Therefore, the objective of our research has been to identify factors that can lead to AI project failure. Based on interviews with AI experts, this article identifies and discusses 12 factors that can lead to project failure. The factors can be further classified into five categories: unrealistic expectations, use case related issues, organizational constraints, lack of key resources, and technological issues. This research contributes to knowledge by providing new empirical data and synthesizing the results with related findings from prior studies. Our results have important managerial implications for firms that aim to adopt AI by helping the organizations to anticipate and actively manage risks in order to increase the chances of project success.

PEMBUATAN APLIKASI POINT OF SALES BERBASIS IPHONE OPERATING SYSTEM UNTUK UD. SINAR MAS: DEVELOPMENT OF IOS-BASED POS APPLICATIONS FOR UD. SINAR MAS

Article

Oct 2023

UD. Sinar Mas is a distribution company selling chemicals. UD. Sinar Mas records transactions using methods that are still manual or traditional. Where is the transaction method at UD. Sinar Mas also has several kinds of transaction systems such as receivables, debts, and there is also a barter sales of jerry cans, customers bring their own drums, or leave the drums with UD. Sinar Mas. The recording method in UD transactions. Sinar Mas, namely recording supplier names, recording customer names, sales transaction dates, purchase transaction dates, maturity dates. Because many transaction systems are recorded, it causes user errors such as missing notes, viewing the due date as well as errors in recording the due date when to collect debts, then how much customer debt remains, whether the goods have been sent by the customer or not, wrong mention of the price to a particular customer , an incorrect calculation of the amount sent is sometimes too less or too much, where the most fatal is the incorrect mention of the price to the customer because there are several customers whose prices are differentiated because of certain cases such as customers who have subscribed for a long time and also the remaining stock counting system which is still manual using approximate method so that it cannot produce a definite stock. The method that will be used for solving the problem is by creating an IOS-based application to help record transactions in UD. Sinar Mas. The result of this application is in the form of a cashier application that can record expenses, income and others. The purpose of this research is to help UD companies. Sinar Mas to record transactions more easily. From this problem, the author's solution is to design and design an iOS-based POS application. The POS application is made on the iOS platform because the owner of UD. Sinar Mas uses iOS as the main device. To save the data will be stored in SQL. The test is carried out using the UMUX method. The results of the test can be concluded that the resulting score is quite good. However, in the application test, there were a few obstacles, such as users experiencing confusion when pressing buttons and so on. Apart from that it runs pretty smoothly. The features that have been implemented have met the needs of the user.

Post ERP implementation issues and challenges: exploratory case studies in the context of Saudi Arabia

Article

Dec 2024
KYBERNETES

Purpose The purpose of this study is to investigate the post–enterprise resource planning (ERP) issues and challenges in the context of Saudi Arabia. There is a lack of research in the context of developing countries regarding post-ERP implementation issues and challenges. The high failure rate of the ERP system is a reflection of many management issues that occurred at different phases of ERP implementation. Previous research indicated that even after a successful implementation, the ERP system was unable to sustain itself in the organizations. Design/methodology/approach An exploratory case study design was adopted to proceed with this research process at two organizations in Saudi Arabia. The interviews of the top and middle management are conducted and transcribed. These case studies were further analyzed using the Creswell approach to generate several themes, and descriptions provided a deeper understanding of the post ERP implementation issues and challenges. Findings Research findings show that for successful ERP implementation, identified factors are top management support, integration, strategy, employee resistance, BPR, change management, vendor selection, team formation and culture. Moreover, factors for the post-ERP implementation that led to sustainability are top management support, training, system adoption, system testing, data migration, cost overrun, employee retention and post-implementation support. Originality/value This study is unique in its type to examine the issues and challenges organizations face after deploying ERP initiatives. This research's findings were useful and supportive for the senior management interested in successfully sustaining such an initiative in the organization.

The impact of user familiarity to ERP usage: an empirical study

Article

Jan 2023

User Psychological States and Enterprise Information Systems Adoption: Evidence from the United States, Zimbabwe, South Korea, and Paraguay

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Full-text available

May 2023

The availability of low-cost Software-as-a-Service (SaaS) has made personal characteristics important in understanding technology adoption. This study examines how positive psychological capital (PsyCap) affects adoption of enterprise information system (EIS) using the Technology Acceptance Model (TAM). Data from 329 users was analyzed using structural equation modeling, finding perceived ease of use and usefulness influenced adoption intentions. Users with high PsyCap are more likely to adopt if they perceive the system as useful, while those with low PsyCap are not influenced by perceived ease of use or usefulness. Understanding personal characteristics like PsyCap is important in promoting EIS adoption.

Linking public leadership with project management effectiveness: Mediating role of goal clarity and moderating role of top management support

Article

Full-text available

Apr 2023

Objective: Grounding on social learning theory (SLT), this study examines the effect of public leadership on project management effectiveness (PME). Further, this study examines the mediating role of goal clarity and moderating role of top management support. Methodology: Hierarchical linear regressions were used to investigate the relationships. PROCESS Hayes (2003) Model 7 was used for the moderation and mediation analysis. The data was collected from 322 Pakistani public sector developmental project employees. Findings: The results show that public leadership positively affects goal clarity (β = 0.049, p < 0.001) and project management effectiveness (0.032, p < 0.001). In addition, goal clarity mediates the association between public leadership and project management effectiveness (0.36, p < 0.001). Furthermore, the strength of the mediated relationship between public leadership and project management effectiveness (via goal clarity) depends on top management support. The indirect effect of public leadership on project management effectiveness is high when top management support is high (compared to low). Conclusion: The role of public leadership contributes significantly to the project's success. The project leader recognises, enlists, and promotes the organisation's core competencies, identifies, corrects, and controls key rigidities, places a high value on goal clarity, and continually lines up procedures with the project's overarching goals. Implications: Public leadership is crucial in project management effectiveness, especially in the public sector, where projects often involve multiple stakeholders, limited resources, and complex regulatory requirements. Effective public leadership ensures that projects are aligned with the organization's mission and goals and carried out efficiently, on time, and within budget.

AN EMPIRICAL INVESTIGATION ON FACTORS INFLUENCING ERP ALIGNMENT WITH OPERATIONAL PERFORMANCE OF JORDAN PHARMACEUTICAL COMPANIES

Article

Full-text available

Mar 2022

In spite of the fact that Implementing and running ERP software's offers great advantages and benefits for pharmaceutical companies, ERP software's in Jordanian pharmaceutical companies has been highly unsuccessful. In this case, the alignment between business and ERP is a vital matter especially when ERP is an integral portion of the business and is utilized in leveraging certain special business competencies, in merging companies, restructuring industries, and also in facilitating global competition. However, there is still the lack of researches that investigates the factors influencing business-ERP alignment in the pharmaceutical companies. The study investigates the factors influencing ERP adoption and implementation in pharmaceutical companies. The questionnaire was distributed to the target sample and the obtained data was analysed through the SPSS statistical software. Results of the analysis revealed that all factors positively influenced business-ERP operational alignment in pharmaceutical companies. The study provides advanced knowledge of business-ERP operational alignment in pharmaceutical companies, which will help the ERP providers in such enterprises to understand the factors that influence the business-ERP operational alignment in pharmaceutical companies.

Greek Agricultural Processing Industries: Relationships between Critical Success Factors and Enterprise Resource Planning implementation

Article

Full-text available

Jan 2023

This study aims to identify the relationships between critical factors and successful Enterprise Resource Planning implementation in the agricultural processing companies of Central Macedonia’s (Greece) region. Therefore, critical factors are taken into account collectively, as aspects of ERP implementation and its life cycle. Based on that, two versions of the particular information system’s management were presented, aiming to its success in the Greek agricultural processing field. The methodology which was used in order for the purposes of this analysis to be served, was that of Partial Least Squares Structural Equation Modeling. Through the answers given, it was determined whether the importance shown to the two different versions of critical factors is related to the degree of ERP systems’ success—or not—and in which way. Based on that, two management versions of ERP system are provided but also the scientific literature regarding the Greek and Central Macedonian field, is enriched. Lastly, helpful guidelines are developed in order for professionals and managers to understand the ways in which critical factors can be taken into account so as for the successful implementation of ERP in agribusinesses -specialized in the field of agricultural products processing- to be feasible.

Evaluating Enterprise Resource Planning (ERP) Implementation for Sustainable Supply Chain Management

Article

Full-text available

Nov 2022

Mohamed Rafik Qureshi

Enterprise Resource Planning (ERP) plays a vital role in an organization’s growth and sustainability in the supply chain. ERP implementations have a mix of critical success factors (CSFs) that are very important. Hence, it is essential to study the CSFs, their mutual influence and their severity in terms of prioritization for the I4.0. The goal of the current study is to identify CSFs for ERP implementations, as well as their interdependence and ranking. The CSFs of ERP deployment were discovered by a thorough analysis of the literature and subsequent input from a group of subject matter experts. Using the interpretive structural modeling (ISM) method, the shortlisted CSFs were modeled, and after that, the matrice d’ impacts croises multiplication appliqué an classement (MICMAC) analysis was used to classify them. The interpretative ranking technique was used to carry out the subsequent prioritization and ranking (IRP). In the present research, the modeling of CSFs for successful ERP implementations was carried out to accomplish much-needed sustainability in the supply chain. The result revealed the three top-ranked CSFs for successful ERP implementations: “Top management support”, “Change management” and “Business process reengineering.” This research can help practicing managers prepare an ERP implementation plan to accomplish sustainability in SCM. Each CSF’s role can be studied in terms of the mutual relationships for its control. This research can also help in prioritizing strategies for optimizing the resources required for ERP implementations.

Adoption of Digital Business Solutions: Designing and Monitoring Critical Success Factors

Article

Full-text available

Oct 2022

The success of a business organization on its path to digital transformation depends on the success of the various stages of the project in order to adopt the selected digital business solutions. The success of this project is determined to a large extent by identifying and monitoring critical success factors (CSFs) for these stages. Based on the studies in the field of CSFs and consultations with experts from the ICT sector and academia, the paper presents a comprehensive framework for the overall management of CSFs (from CSFs’ design to their monitoring). The framework helps business organizations conceptualize CSFs for different stages of a project for the adoption of a chosen digital business solution. Furthermore, the framework provides practical guidance in the form of a framework, a methodology on what organizations should do to identify, monitor and manage the proper CSFs so that they can take the most advantage of them. The proposed framework has broad practical application and can be used by companies implementing projects for the digitalization of their activity to improve the digital services offered and advance the organization’s efficiency, etc. Currently, aiming to validate the presented framework, it will be applied for the adoption of a customer relationship management (CRM) digitalization solution, based on a cooperation agreement with a national company from the internet and TV service delivery industry. The framework can be further developed and applied to other project types.

An Exploratory Performance of Risks Factors for Pre-Implementation of ERP Project in Malaysia

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Full-text available

Oct 2019

An Enterprise resource planning (ERP) system is designed to improve operational efficiency by integrating business processes and providing better access to integrated data across the entire organization (Badewi et al., 2018).However, ERP systems are complex, risky to implement, and time consuming (Al-Sabri et al., 2018). Theaim of this paper isto identify the ERP riskemerge in pre-implementationof ERP system through the critical literature review and develop a risk model in order to create value for organization, user and vendor or consultant in managing the ERP project. This research studiescontributes to the literature on ERP risk factors by determining whether these risk factors areaffecting the pre-implementation ERP project success. From the effectiveness and usability perspective, this study will benefits IS management of the companies, system user, researchers, system provider, and ERP system consultant.

ENTERPRISE RESOURCE PLANNING (ERP) UPGRADES IN SOUTH AFRICAN HIGHER EDUCATION INSTITUTIONS: PROS, CONS AND FINANCIAL EFFICACY

Article

Full-text available

Jan 2021

Lethiwe Nzama

The aim of this paper is to analyze the pros and cons that accompany the introduction of the Enterprise Resource Planning (ERP) systems in higher education institutions (HEIs) with respect to financial reporting and auditing, in order to determine the potential effects thereof. The ERP, specifically the Oracle system, which is used in HEIs to prepare financial reports and for auditing has to be sound and valid; and, its regular upgrades needs to be smooth in order that it may not disrupt the processes of financial reporting and auditing. Where upgrades are introduced in a shoddy manner, they have tended to be disruptive to the core business and performance of HEIs. Based on survey data, drawn from key informants that are internal to HEIs as well as external auditors, this paper points to complexities attendant to the upgrades to the ERP systems in HEIs in South Africa in ways that question the appropriateness of such upgrades as well as the operational readiness of institutions. Also, the paper provides survey results that support the principle underlying the regularity of upgrades to the ERP systems. The paper finds that notwithstanding the numerous threats associated with ERP upgrades, the nature of their effects is largely dependent upon a series of factors such as the state of management support, communication, staff training and development. It also highlights specific mitigation measures that are appropriate for reducing the risks associated with ERP system upgrades, whilst enhancing the attainment of desirable effects. Furthermore, it is recommended that an institutional policy framework has to be developed and implemented wherein the executive management of the institution is required to inculcate a culture of continuous adjustments to the ERP systems upgrades in order that resourcing, preparations and implementation of the ERP systems upgrades should not be discretionary. Also, the ERP systems and upgrades training has to be incorporated into the institutional human resources staff development policies. As a matter of institutional policy, the executive management needs to be required to provide resources for backup as well as external expertise and skills for the mitigation of potential ERP systems upgrade risks as contingency measures that enhance staff confidence in the security of transitions.

Drivers and Evolution Paths of BPMS: State-of-the-Art and Future Research Directions

Article

Full-text available

Jun 2022

The aim of the article is to identify drivers and limiters of the development of Business Process Management Systems (BPMS) from the point of view of the industry and the academia, and to formulate practical recommendations. Their identification is crucial in order to remove a considerable gap between the approach to knowledge-intensive business processes (kiBPs), which require dynamic management and are decisive with regard to the competitive position of the organization under the conditions of Industry 5.0, as well as the possibilities offered by ICT solution, and the current possibilities and needs of BPM practitioners. The authors applied a methodological approach based on a theoretical literature review and a review of practice through online structured expert interviews with key BPMS solution providers. According to the literature, the main drivers pertain to the enterprises’ efforts to reduce costs and improve their productivity and efficiency, develop technology, and enact changes in business models and business processes. According to vendors, the main drivers for the combination of BPMS and Case Management Systems (CMS) were the users’ expectations, technology identity, and further development perspectives. The main limiters of the decision to combine both classes of systems were technological problems predicted by vendors related to the unification of historically different technologies used in both classes of systems, as well as implementation-based problems related to the likely need to reconfigure the software environments of software users. The article formulated original recommendations for both vendors and users of iBPMS software, including the basic recommendation of the selection of the methodology of implementation of BPM and iBPMS in accordance with the context of the organization’s operations (the nature of its business processes).

Finding the Important Elements Linked to Integration Problems in the Use of Enterprise Resource Planning Systems

Conference Paper

Aug 2024

Navigating the Landscape of Organizational Process Mining Setups

Article

Full-text available

Nov 2024
BUS INFORM SYST ENG+

Process mining (PM) technology evolves around the analysis, design, implementation, and ongoing improvement of business processes. While it has experienced a lot of attention and significant technological advancements, contributions to the field have mostly revolved around technical matters, neglecting managerial and organizational aspects. Thus, researchers have called for a more holistic view of the application and adoption of PM in enterprises. To address this gap, this paper presents a taxonomy for organizational PM setups. Its applicability and usefulness are shown in three exemplary cases. This study extends the descriptive knowledge at the intersection of PM and business process management governance, highlighting the unique governance requirements associated with PM that cannot be effectively addressed through traditional governance approaches. The taxonomy provides practitioners with orientation when developing an effective PM setup and helps to characterize existing setups.

Investigation into The Challenges Faced during Upgrading Enterprise Resource Planning Systems: A Case of Selected Mining Companies on the Copperbelt and Northwestern provinces of Zambia.

Thesis

Full-text available

Sep 2024

Mukaba Mukaba

This paper presents a comprehensive examination of the formidable challenges encountered by mining companies operating in Zambia's Copperbelt and Northwestern Provinces during the process of upgrading their Enterprise Resource Planning (ERP) systems. The mining industry in Zambia is pivotal to the country's economic growth and development. Effective management of resources and operations is crucial to sustaining profitability and competitiveness in the global market. As ERPs play a pivotal role in streamlining business processes, the decision to upgrade such systems is imperative. The principle objective of this research, was to identify, analyze, and understand the complexities and challenges inherent to enterprise resource planning -ERP upgrades in the context of mining companies in Zambia, specifically to three selected mining companies operating in the Copperbelt and North-Western provinces that were under study, namely First Quantum Mining and Operation(FQMO), Kansanshi Mining Plc(KMP) and FQM Trident Limited, formerly Kalumbila Minerals Limited (KML). The study focused on technical challenges and external factors encountered during the ERP upgrade process. Technical challenges, particularly within ERP system modules such as system setup and system integration, were identified as substantial challenges, together with supply chain management issues and the presence of 'bugs' also emerged as critical considerations. Organizational dynamics, encompassing inadequate training, resistance to change, and communication gaps, were also found, drawing parallels with established theories like the Technology Acceptance Model (TAM) and the ADKAR model. This study also underlined the significance of external factors, emphasizing motivations such as improved functionality and better integration drives ERP upgrades. The researcher found that regulatory requirements and technological advancements play pivotal roles, influencing the prioritization of functionalities in ERP systems upgrades. The research employed a combination of qualitative and quantitative approach, combining interviews, questionnaires, and desktop analysis. The study focused on three selected mining companies to represent the diverse operational and technological landscapes of the region. The data collected encompassed the experiences, perspectives, and insights of key stakeholders sampled from within these three organizations. The research also identified effective strategies and best practices that are currently employed by these mining companies in order to mitigate and overcome the identified challenges. The findings highlighted the need for a holistic approach, emphasizing collaboration among different departments, effective communication, and the adoption of agile project management methodologies. The research further underscored the importance of strengthening the art of adaptability and continuous learning within the organization. Understanding the complex nature of these challenges is critical in improving the planning and execution of such projects. By addressing these issues effectively, mining companies can ensure seamless ERP system upgrades and thereby enhance their operational efficiency, competitiveness, and sustainability. The research therefore recommends the need for comprehensive training programs, robust change management strategies, enhanced communication channels, and continuous monitoring of external factors as the basis for a successful ERP upgrade. These recommendations align with the literature researched, reinforcing the importance of addressing human obstacles, fostering a positive attitude towards change, and adapting to evolving external conditions as factors that influence a successful ERP implementation.

Evaluation of Enterprise Resource Planning System Maturity with IT-IL V3 Framework at CV. Syntax Corporation Indonesia

Article

Full-text available

Sep 2024

This research aims to evaluate the development of the Enterprise Resource Planning (ERP) service system at CV. Syntax Corporation Indonesia uses the IT-IL V3 framework, especially in the Service Operations domain. This research is conducted by analyzing the performance and effectiveness of the ERP system that has been implemented, as well as how the system supports the company's daily business operations. Through an IT-IL V3-based evaluation approach, the study assessed critical aspects of ERP service operations such as incident management, problem management, and request management. The findings of this study provide insights into the strengths and weaknesses in the ERP system implementation at the company, as well as recommendations for improvements that can increase efficiency and user satisfaction. Using the IT-IL V3 framework, this study provides practical guidance for better management and development of ERP systems in the future.

نظم تخطيط موارد المؤسسة وتحقيق الميزة التنافسية بالجامعات المصرية

Article

Jul 2024

وائل عبد العزيز يوسف عبد

Análisis de mejora para la gestión administrativa mediante el uso ERP en las empresas de Lima

Conference Paper

Full-text available

Jan 2024

Classification of Users in Open-Source ERP Implementation with Diffusion of Innovation Theory to Determine Change Strategy

Conference Paper

Feb 2024

Accounting information quality in the digital era -a perspective from ERP system adoption?

Article

Full-text available

Sep 2023

Purpose Based on the technology acceptance model theory, this study aims to explore whether perceived usefulness (PU), perceived ease of use (PE) and the availability to embrace technology (AET) influence the intention to accept an enterprise resource planning (ERP) system in Jordanian companies. It also analyses the influence of the intention to accept ERP system on ERP system adoption. More crucially, the current research fills a gap in earlier investigations by exploring the influence of adopting an ERP system on accounting information quality moderated by a company size. Design/methodology/approach This research seeks to provide evidence about the study context from Jordanian companies, as the research population and sample consist of all companies listed on the Amman Stock Exchange in 2022 (totally 170 companies). This signifies that the research method is a complete survey of the study population. The core data were collected using an online survey via Google Forms. It was emailed to the selected companies’ chief financial officers. Because each company received one online survey questionnaire, this unit of analysis is a company. Finally, 141 questionnaires were returned, reflecting an 82.94% response rate. Findings Empirically, the findings reveal that PU, PE and AET influence the intention to accept an ERP system, and that there is a positive relation between the intention to accept an ERP system and ERP system adoption. Furthermore, ERP system adoption positively influences relevance and faithful representation of accounting information moderated by company size. Originality/value This research adds to the accounting information quality literature by investigating the direct influence of ERP system adoption. Furthermore, the findings show the effectiveness of ERP system adoption and its regulatory roles in companies. Finally, this research was conducted to provide empirical knowledge on ERP system adoption in developing countries, notably Jordan.

STUDI LITERATUR SISTEMATIS: FAKTOR PENENTU KEBERHASILAN PENERAPAN ERP DALAM ORGANISASI

Article

Full-text available

Jun 2023

Enterprise Resource Planning (ERP) is considered by many organizations as a potential solution, essential for businesses to gain efficiencies and become competitive. ERP implementation can reap enormous benefits or it can be disastrous for an organization that fails to manage the implementation process. Adoption of a new ERP system is a very complex process and it is not as easy as one might think. The purpose of this research is to help practitioners and business people to increase the chances of success in implementing ERP in business. The results found from this literature study are factors that need to be considered during implementation, in order to facilitate the continued success of the ERP system and ensure a better impact. In the literature, we identified more than 30 CSFs, 12 of which were selected. Then, through recording the frequency of occurrence of the 12 factors identified in the literature, it is possible to provide a classification, which will help further investigations and ERP implementers to identify possible problems and to detect possible negative influences on project success

Stakeholder Management in Technological Projects and the Opportunity of Artificial Intelligence. A Case Study

Chapter

May 2023

Successful project management entails meeting the project objectives, completing the project scope, and achieving the set deliverables, fulfilling stakeholder requirements. Thus, the more complex and varied the expectations of the stakeholders, the greater the need for engaging them in the decision-making process. In this sense, the application of artificial intelligence can help in this integration. First, the paper presents a framework to identifying the internal and external factors associated with stakeholders. Later the relationship is discussed between the identified Critical Success Factors (CSF) and the decision-making process serving as support artificial intelligence. The CSFs identified have been obtained through 315 questionnaires administered to various stakeholders who had taken part in 45 technological projects implemented in a manufacturing company over a 10-year period. The CSFs identified may help to gain a better understanding of dimensions such as top management support, personnel/teamwork and technical task ability, aspects which should not be overlooked, and where the use of artificial intelligence can help to maximize impact and support digital transformation in industry.KeywordsStakeholdersCritical success factorArtificial intelligenceDigital transformation

The S curve: A dynamic view of in ERP evaluation

Article

May 2023

Previous Enterprise Resource Planning (ERP) evaluation methods using closed-form solutions have ignored the unique characteristics of ERP’s life cycle. We propose a lifecycle model based on simulation and stochastic processes to capture and evaluate ERP’s value, including additional key factors. Our results show that accounting for the life cycle, ERP value differs from traditional wisdom and supports decision making from various factors and scopes, considering ERP’s implementation’s unique characteristics.

ТЕОРЕТИЧНЕ ПІДГРУНТЯ АДАПТИВНОГО УПРАВЛІННЯ БІЗНЕС-ПРОЦЕСАМИ В УМОВАХ ЦИФРОВІЗАЦІЇ ЕКОНОМІКИ УКРАЇНИ

Article

Full-text available

Feb 2023

The purpose of the article is to develop the theoretical and conceptual foundations of adaptive management of business processes in the conditions of digitalization of the economy of Ukraine. The work improved the conceptual and categorical apparatus of the theory of adaptive management of business processes in the context of digitalization of the economy; the principles and criteria of adaptive management of business processes in conditions of digitalization are determined; the conceptual scheme of adaptive management of business processes based on the system-activity approach is substantiated, and a number of problematic issues that need to be resolved in the study of adaptive management of business processes in the context of the digitalization of the Ukrainian economy are identified. The paper presents the main hypothesis of this study. The concept of "adaptation" is identified according to systemic, process and reflexive approaches. The theory of adaptive management of business processes has been improved by introducing such concepts as: business process at the micro- and meso-levels in the era of digitalization of the economy of Ukraine; competence potential in the conditions of digitalization of the economy; adaptive management of the business process in the conditions of the impact of digitalization on business processes; reflexive and active environment of interaction and coordination of business processes in the era of digital transformation. Five blocks of theoretical and conceptual foundations of adaptive management of business processes in the conditions of digitalization of the economy are proposed and substantiated: 1) prerequisites for adapting business process management to the requirements of digitalization of the economy; 2) conceptual and categorical apparatus of the theory of adaptive management of business processes in the context of digitalization of the economy; 3) principles and criteria of adaptive management of business processes in conditions of digitalization; 4) problematic issues of adaptive management of business processes in the conditions of digitalization of the economy based on the system-activity approach; 5) subsystems of performance indicators of adaptive management of business processes in conditions of digitalization. Ways of further research on this issue are identified. Keywords: adaptive management, business process, digitalization, digital economy.

Key Success Factors Analysis for Improving Cost Performance of Green Retrofit Infrastructure on The Jetty Project

Article

Full-text available

Feb 2023

Several rating definitions must be met following the envision's system. The envisioned system aims to develop the green building concept in the existing jetty building. These definitions are quality of life, leadership, resource allocation, nature, climate, and resilience. This sustainability is needed to initiate changes in the planning, design, and provision of sustainable infrastructure together with the company. This also applies to implementing long-term infrastructure investments that are more cost-effective, resource-efficient, and adaptable. The study uses a qualitative and quantitative method,

Implementation of Demand Forecasting Module of ERP System in Mass Customization Industry—Case Studies

Article

Full-text available

Nov 2022

Mass customization production is a manufacturing process in which mass-produced products are modified according to specific customer needs. An example of such production is furniture production, where multiple options options for various components or features are available. Demand forecasting in mass customization industry is a difficult task for organizations and is both crucial for their profits and for market penetration. Unfortunately, the currently available tools are focused on more standard demand forecasts, which lack interpretable representation of information relevant for mass customization products. This is especially relevant for ERP systems, which are the backbone of modern manufacturing. We propose a forecasting method adapted to the needs of mass customization by focusing on demand prediction—not on finished products, but on key intermediate goods. Moreover, we provide a method for determining such goods. As an additional consequence we provide an implementation strategy that reduces the risk and time consumption when implementing forecasting in ERP systems. All the results are implemented as appropriate functionalities of a IFS Application ERP system.

Enterprise Resource Planning System Requirements and its Impact on the Success of its Application: A Field Study at Mobile Phone Companies in Yemen

Article

Full-text available

Sep 2022
J Soc Stud

Murad Mohammed Al-Nashmi

IoT Automated Pill Dispenser for Elderly Care

Chapter

Jan 2023

Building a NoSQL ERP (DUPLICATED, please remove)

Chapter

Full-text available

Jan 2023

Enterprise resource planning (ERP) systems are needed in many business activities. Small and medium enterprises (SMEs) are not well-served by current ERPs, as such systems are hard to tailor. This prompts us to experiment with building an ERP on top of a NoSQL database, which intends to be more flexible, as it is based on JSON and not on a relational data model. We present a novel ERP solution specifically designed to grow and evolve as the world changes. The ERP is for a service company which bills for time spent on customer projects. The work involves various challenges: data modelling, query specification, write and read performance analysis, versioning, user interface generation and query optimisation. Here, we report on the performance of a NoSQL ERP using MongoDB and show that writes are fast and queries and reports are fast enough.KeywordsERPEnterprise systemSMENoSQLMongoDB

A Systematized Literature Review: Internet of Things (IoT) in the Remote Monitoring of Diabetes

Chapter

Full-text available

Jan 2023

The Internet of Things (IoT) is an important emerging technology that enables (usually) pervasive ubiquitous devices to connect to the Internet. Medical and Healthcare Internet of Things (MHIoT) represents one of the application areas for IoT that has revolutionized the healthcare sector. In this study, a systematized literature review on the adoption of MHIoT for diabetes management is done to investigate the application of IoT in the monitoring of diabetes, key challenges, what has been done, in which context, and the research gap using Denyer and Transfield’s systematic literature review methodology. The key findings reveal that developing nations are lagging despite the greater benefits of MHIoT in such resource-constrained contexts. The findings suggest that infrastructure costs, security, and privacy issues are most important in the adoption of MHIoT for diabetes management. The opportunities presented by MHIoT surpass the challenges as healthcare costs are reduced in a resource-constrained context. Further research in infrastructural needs and privacy concerns is needed to take full advantage of these benefits and address the challenges.KeywordsHealth careDeveloping countriesDeveloped countriesSensorsGlucoseBlood sugarActuatorsRemote health monitoring

Enterprise Resource Planning System Requirements and its Impact on the Success of its Application: A Field Study at Mobile Phone Companies in Yemen

Article

Full-text available

Jul 2022

This study aimed to determine the impact of organizational requirements for Enterprise Resource Planning (ERP) system on the success of its application at mobile phone companies in the Republic of Yemen for the year 2019. The descriptive analytical approach was used with a questionnaire as a tool for collecting data from a sample of 299 users. The study results showeda statistically significant impact of organizational requirements for ERP system requirements on the success of its application. The study concluded that organizational culture is the most important dimension among the organizational requirements for its role in accepting technological change and reducing its resistance. The study recommends the importance of translating the study results in the future planning of applying the ERP system at Yemeni organizations.

Spotting the Critical Success Factors of Enterprise Resource Planning Implementation in the Context of Public Higher Education Sector

Article

Full-text available

May 2022
Int J Publ Admin

The failure of Enterprise Resource Planning (ERP) implementation in higher education institutions (HEIs) worldwide is much higher than other sectors, such as banking or manufacturing, yet limited research has been conducted on this field. To date, prior literature has identified some critical success factors (CSFs) mostly either in the domain of information system (IS) or in the industrial context. Hence, this paper identifies and categorises CSFs of ERP implementation in HEIs from multiple aspects. Semi-structured face-to-face interviews were conducted with technicians and managers from three Public Jordanian HEIs. The main finding of this study is the identification and characterisation of three new sector- and context-specific CSFs. This research contributes to identifying new CSFs with evidence of successful implementation of ERP systems in the public higher education sector, which has not been fully investigated in any documented literature in the sector. The research also brings out some insights for the need for sustainable ERP in the sector during crisis time.

Critical success factors for ERP implementation in SMEs

Conference Paper

Full-text available

Sep 2016

The highly competitive global environment of the last few decades has urged companies to rely on Information Systems (IS) in order to improve customer service, reduce costs and increase productivity. In that direction, Enterprise Resource Planning (ERP) systems are being used as significant strategic tools that provide competitive advantages and lead to operational excellence. Despite that, ERP implementation projects are complicated, costly and include high failure risks. The present study aims (a) to develop and (b) empirically test a conceptual framework that investigates the factors affecting ERP system effective implementation in Small and Medium Enterprises (SMEs). The examination of the conceptual framework was made with the use of a newly-developed structured questionnaire that was distributed to a group of Greek SMEs. After the completion of the research period, 159 usable questionnaires were returned. The reliability and the validity of the questionnaires were thoroughly examined, while research hypotheses were tested using the “Structural Equation Modeling” (SEM) technique. Results offer interesting empirical observations and managerial implications.

ERP Lifecycle

Article

Full-text available

Jul 2002

A lot of research has been undertaken focusing on ERP systems lifecycles, but very little paid attention to retirement. ERP retirement means the replacement of an ERP with another. The aim of this research paper is to investigate why and when should organizations retire their ERP systems. A convenience case study of an SME has been selected from Egypt. The case study under investigation has retired their local ERP system and replaced it with SAP ERP. Results of our analysis indicated that reasons of retirement were: wrong selection, users were not involved in the selection process, and lack of an official implementation methodology. This is considered a new finding since main stream literature was mainly focused on retirement after maturity.

Enterprise Resource Planning Systems Research: An Annotated Bibliography

Article

Full-text available

Jan 2001

Despite growing interest, publications on ERP systems within the academic Information Systems community, as reflected by contributions to journals and international conferences, is only now emerging. This article provides an annotated bibliography of the ERP publications published in the main Information Systems journals and conferences and reviews the state of the ERP art. The publications surveyed are categorized through a framework that is structured in phases that correspond to the different stages of an ERP system lifecycle within an organization. We also present topics for further research in each phase.

Life With and Without Coding: Two Methods for Early-Stage Data Analysis in Qualitative Research Aiming at Causal Explanations

Article

Full-text available

Mar 2013

Qualitative research aimed at "mechanismic" explanations poses specific challenges to qualitative data analysis because it must integrate existing theory with patterns identified in the data. We explore the utilization of two methods—coding and qualitative content analysis—for the first steps in the data analysis process, namely "cleaning" and organizing qualitative data. Both methods produce an information base that is structured by categories and can be used in the subsequent search for patterns in the data and integration of these patterns into a systematic, theoretically embedded explanation. Used as a stand-alone method outside the grounded theory approach, coding leads to an indexed text, i.e. both the original text and the index (the system of codes describing the content of text segments) are subjected to further analysis. Qualitative content analysis extracts the relevant information, i.e. separates it from the original text, and processes only this information. We suggest that qualitative content analysis has advantages compared to coding whenever the research question is embedded in prior theory and can be answered without processing knowledge about the form of statements and their position in the text, which usually is the case in the search for "mechanismic" explanations. Coding outperforms qualitative content analysis in research that needs this information in later stages of the analysis, e.g. the exploration of meaning or the study of the construction of narratives. URN: http://nbn-resolving.de/urn:nbn:de:0114-fqs130254

Koch, S.: ERP selection process in midsized and large organizations. Business Process Management Journal 7(3), 251-257

Article

Full-text available

Jul 2001
Bus Process Manag J

In this paper we detail the results from an empirical study concerning differences in characteristics of the enterprise resource planning (ERP) system selection process between small or medium and large sized organizations. In particular we address the fields of software packages considered and chosen, the weights assigned to different selection criteria, the size and structure of the team responsible for the decision, the methods employed and the effort expended.

Critical Factors for Successful Implementation of Enterprise Systems

Article

Full-text available

Aug 2001
Bus Process Manag J

Enterprise resource planning (ERP) systems have emerged as the core of successful information management and the enterprise backbone of organizations. The difficulties of ERP implementations have been widely cited in the literature but research on the critical factors for initial and ongoing ERP implementation success is rare and fragmented. Through a comprehensive review of the literature, 11 factors were found to be critical to ERP implementation success – ERP teamwork and composition; change management program and culture; top management support; business plan and vision; business process reengineering with minimum customization; project management; monitoring and evaluation of performance; effective communication; software development, testing and troubleshooting; project champion; appropriate business and IT legacy systems. The classification of these factors into the respective phases (chartering, project, shakedown, onward and upward) in Markus and Tanis’ ERP life cycle model is presented and the importance of each factor is discussed.

ERP Adoption by European Midsize Companies.

Article

Full-text available

Apr 2000

An abstract is not available.

Making ERP a success

Article

Full-text available

Apr 2000

An abstract is not available.

Moutaz Haddara and Ahmed Elragal, ERP Lifecycle: A Retirement Case Study, Information Resources Management Journal, 26(1), 1-11, 2013.

Article

Full-text available

Jan 2013

A lot of research has been undertaken focusing on ERP systems lifecycles, but very little paid attention to retirement. ERP retirement means the replacement of an ERP with another. The aim of this research paper is to investigate why and when should organizations retire their ERP systems. A convenience case study of a SME has been selected from Egypt. The case study under investigation has retired their local ERP system and replaced it with SAP ERP. Results of the analysis indicate that reasons of retirement were: wrong selection, users were not involved in the selection process, and lack of an official implementation methodology. This is considered a new finding since main stream literature was mainly focused on retirement after maturity.

ERP implementation: A compilation and analysis of critical success factors

Article

Full-text available

Jun 2007
Bus Process Manag J

Purpose To explore the current literature base of critical success factors (CSFs) of ERP implementations, prepare a compilation, and identify any gaps that might exist. Design/methodology/approach Hundreds of journals were searched using key terms identified in a preliminary literature review. Successive rounds of article abstract reviews resulted in 45 articles being selected for the compilation. CSF constructs were then identified using content analysis methodology and an inductive coding technique. A subsequent critical analysis identified gaps in the literature base. Findings The most significant finding is the lack of research that has focused on the identification of CSFs from the perspectives of key stakeholders. Additionally, there appears to be much variance with respect to what exactly is encompassed by change management, one of the most widely cited CSFs, and little detail of specific implementation tactics. Research limitations/implications There is a need to focus future research efforts on the study of CSFs as they apply to the perspectives of key stakeholders and to ensure that this stakeholder approach is also comprehensive in its coverage of CSFs. As well, there is need to conduct more in‐depth research into the concept of change management. One key limitation of this research is the occurrence of duplication in the frequency analysis of the success factors. This is attributed to secondary research being the main methodology for a large number of the articles cited. Originality/value This research provides a comprehensive compilation of all previously identified ERP implementation success factors, through a clearly structured methodological approach.

An ERP-client benefit-oriented maintenance taxonomy

Article

Full-text available

Nov 2002
J SYST SOFTWARE

The worldwide installed base of enterprise resource planning (ERP) systems has increased rapidly over the past 10 years now comprising tens of thousands of installations in large- and medium-sized organizations and millions of licensed users. Similar to traditional information systems (IS), ERP systems must be maintained and upgraded. It is therefore not surprising that ERP maintenance activities have become the largest budget provision in the IS departments of many ERP-using organizations. Yet, there has been limited study of ERP maintenance activities. Are they simply instances of traditional software maintenance activities to which traditional software maintenance research findings can be generalized? Or are they fundamentally different, such that new research, specific to ERP maintenance, is required to help alleviate the ERP maintenance burden? This paper reports a case study of a large organization that implemented ERP (an SAP system) more than three years ago. From the case study and data collected, we observe the following distinctions of ERP maintenance: (1) the ERP-using organization, in addition to addressing internally originated change-requests, also implements maintenance introduced by the vendor; (2) requests for user-support concerning the ERP system behavior, function and training constitute a main part of ERP maintenance activity; and (3) similar to the in-house software environment, enhancement is the major maintenance activity in the ERP environment, encompassing almost 64% of the total change-request effort. In light of these and other findings, we ultimately: (1) propose a clear and precise definition of ERP maintenance; (2) conclude that ERP maintenance cannot be sufficiently described by existing software maintenance taxonomies; and (3) propose a benefits-oriented taxonomy, that better represents ERP maintenance activities. Three salient dimensions (for characterizing requests) incorporated in the proposed ERP maintenance taxonomy are: (1) who is the maintenance source? (2) why is it important to service the request? and (3) what––whether there is any impact of implementing the request on the installed module(s)?

'Best' for whom?: The tension between 'best practice' ERP packages and diverse epistemic cultures in a university context

Article

Full-text available

Dec 2004
J STRATEGIC INF SYST

The idea that so-called ‘best’ business practices can be transferred to organizations when they purchase enterprise resource planning (ERP) software packages is a major selling point of these packages. Yet recent research has illustrated a gap between the espoused theory of a best practice solution and the theory-in-use experienced by those who install software with such a design. As researchers begin to examine the difficult process by which organizations recast the best practices model handed down to them by consultancies and software vendors in an effort to make the software ‘work for them’ in practice, it is equally important that we begin to understand the reasons that such a gap exists. To this end, we analyze the strategic partnership between a multinational software vendor and a university who together designed a ‘best practice’ ERP package for the higher education industry. Through the theoretical lens of ‘epistemic cultures’ we argue that in organizational contexts made up of more than one epistemic culture, the use of a best practice model will be problematic because, by definition, the model mandates one epistemological position through the software design. This is counter to a university's loosely coupled organizational form.

Risk management in ERP project introduction: Review of the literature

Article

Full-text available

Sep 2007
INFORM MANAGE-AMSTER

In recent years ERP systems have received much attention. However, ERP projects have often been found to be complex and risky to implement in business enterprises. The organizational relevance and risk of ERP projects make it important for organizations to focus on ways to make ERP implementation successful.We collected and analyzed a number of key articles discussing and analyzing ERP implementation. The different approaches taken in the literature were compared from a risk management point of view to highlight the key risk factors and their impact on project success. Literature was further classified in order to address and analyze each risk factor and its relevance during the stages of the ERP project life cycle.

A decision framework for enterprise resource planning maintenance and upgrade: A client perspective

Article

Full-text available

Nov 2001
J SOFTW MAINT EVOL-R

Celeste Ng

Over the last decade, many large organizations have been shifting from developing their own information system (IS) to licensing and installing large software packages known as enterprise resource planning (ERP) systems. These organizations now face the challenge of maintaining these costly systems and many are about to make their first upgrade decisions. The study reported herein aims to address the following research questions from the ERP-client perspective: (1) What are the fundamental factors driving ERP maintenance and upgrade decisions? (2) How do these factors differ from those for traditional custom, in-house software? and (3) Do existing software and hardware replacement models suffice for ERP maintenance and upgrade decision modeling? A single case study method and empirical data analysis were conducted and are presented here. We observe that ERP maintenance and upgrade characteristics are indeed unique in three ways: (1) most organizations maintain and upgrade their ERP systems in order to realize increased business benefits from the systems; (2) a new version upgrade reduces the number of ERP-client-done enhancement modifications; and (3) a new version upgrade potentially reduces future legal change patch (LCP) maintenance distributed by the ERP vendor. It was also found that on average LCP maintenance is almost as costly as user enhancements. Based on these findings, we conclude that the existing in-house software and hardware replacement models are insufficient for ERP situations. We propose a preliminary ERP decision model that overcomes the observed insufficiencies. Copyright © 2001 John Wiley & Sons, Ltd.

Data Quality Issues in Implementing an ERP

Article

Full-text available

Feb 2002
IND MANAGE DATA SYST

Data quality is a critical issue during the implementation of an enterprise resource planning (ERP) system. Data quality problems can have a significant impact on an organisation’s information system. Therefore, it is essential to understand data quality issues to ensure success in implementing ERP systems. This paper uses SAP as an example of an ERP system and describes a study, which explores data quality problems with existing systems, and identifies critical success factors that impact data quality. The study resulted in the development of a framework for understanding data quality issues in implementing an ERP, and application of this framework in a case study in two large Australian organisations. The findings of the study suggest that the importance of data quality needs to be widely understood in implementing an ERP, as well as providing recommendations that may be useful to practitioners.

Successful enterprise resource planning implementation: Taxonomy of critical factors

Article

Full-text available

Sep 2009
IND MANAGE DATA SYST

Purpose The purpose of this paper is to investigate the current literature base of critical success factors (CSFs) of enterprise resource planning (ERP) implementations, provide a systematic compilation of CSFs, and present a new comprehensive taxonomy of CSFs for ERP system implementation. Design/methodology/approach This paper compiles literature that highlighted possible references to CSFs for ERP implementation projects. Given that the purpose of this paper is to achieve a depth of understanding of the various CSFs already identified by other researchers, “content analysis” is used. Four stages of content analysis are adopted to collect and analyse the literature, i.e. data collection, open coding, axial coding, and selective coding. Findings By analyzing all CFSs mentioned in literature during the last ten years (1999‐2008), taxonomy of ERP CSFs implementation was formulated. In total 17 CSFs were identified, which is then categorized into five main categories. Research limitations/implications Literature is collected from selected databases and journals from 1999 to 2008. Practical implications This paper is significant because taxonomy helps us organize the knowledge. Taxonomy can help the researchers to make their search easier by assigning CSFs to a category and defining relationships between those categories. Originality/value The output of this paper will help future researchers to increase identification of related studies in the literature review phase of their work.

Risk Factors in Enterprise-Wide/ERP Projects

Article

Dec 2000

Mary Sumner

The purpose of this study was to identify the risk factors in implementing traditional management information systems projects, describe the risk factors associated with enterprise-wide/ERP (enterprise resource planning) projects and identify the risk factors in ERP projects which are unique to these projects. Some of the unique challenges in managing enterprise-wide projects which were highlighted through the findings included the challenge of re-engineering business processes to ‘fit’ the process which the ERP software supports, investment in recruiting and reskilling technology professionals, the challenge of using external consultants and integrating their application-specific knowledge and technical expertise with existing teams, the risk of technological bottlenecks through client-server implementation and the challenge of recruiting and retaining business analysts who combine technology and business skills.

Strategy and execution of ERP upgrades

Article

Jan 1999

K. Collins

The enterprise systems experience-from adoption to success

Article

Jan 2000

Issues of ERP Upgrade in Public Sectors: A Case Study

Conference Paper

Jun 2014
Lect Notes Comput Sci

As more organizations seek to upgrade their ERP systems to take advantage of continuing technological innovations, effective technology implementations are increasingly important. This study tried to provide a deeper understanding of ERP upgrade in public sectors industry. Three issues were found in the study: problems left from ERP implementation, choice between customization and fully adoption, and organizational culture related issues. Lessons and implications were discussed.

Qualitative content analysis. Forum Qualitative Social Research: Theories Methods Applications

Article

Jan 2000
Soc Res

Philipp Mayring

ERP II

Article

Mar 2006

An ERP upgrade is deceptively complex and can be daunting---especially for organizations ignorant of the massive effort required to do it correctly.

Linking customisation of ERP systems to support effort: an empirical study

Article

May 2014

The amount of customisation to an enterprise resource planning (ERP) system has always been a major concern in the context of the implementation. This article focuses on the phase of maintenance and presents an empirical study about the relationship between the amount of customising and the resulting support effort. We establish a structural equation modelling model that explains support effort using customisation effort, organisational characteristics and scope of implementation. The findings using data from an ERP provider show that there is a statistically significant effect: with an increasing amount of customisation, the quantity of telephone calls to support increases, as well as the duration of each call.

Enterprise Resource Planning Systems Implementation and Upgrade (A Kenyan Study)

Article

Jim Odhiambo Otieno

Critical Success Factors for Enterprise Resource Planning Implementation and Upgrade

Article

Jan 2006

Seven categories of critical success factors were identified from the ERP literature: (I) business plan and vision; (2) change management; (3) communication; (4) ERP team composition, skills and compensation; (5) management support and championship; (6) project management; (7) system analysis, selection and technical implementation. We conducted a case study of two organizations thai had implemented and upgraded ERP systems. We adopted Markus and Tanis' four-phase model and compared the importance of these critical success factors across the phases of ERP implementation and upgrade. The importance of these factors across the phases of ERP implementation and upgrade is very similar. 'Business Plan and Vision' and 'Top Management Support and Championship" are critical during the Chartering phase. *ERP Team Composition, Skills and Compensation,' 'Project Management' and 'System Analysis, Selection and Technical Implementation' are most important during the Project phase. 'Change Manj^ement' and 'Communication' are very important during the Project and Shakedown phases.

Critical success factors for ERP implementation in SMEs

Article

Jun 2013
ROBOT CIM-INT MANUF

Enterprise resource planning competence centres: A case study

Article

Oct 2005
KYBERNETES

Purpose To describe the establishment of a Swedish enterprise resource planning (ERP) competence centre (CC), with assistance from Finnish colleagues and modelled on their CC. Design/methodology/approach By outlining the input of Finnish colleagues and using the concept of the Finnish ERP CC, develops the history of the establishment of the Swedish model during 2001‐2003. Findings Following a European IT consultancy company building a new Baan CC in Sweden brings new lessons from the field. Reasons for failure were shown to be: a dropping market, high entry barriers and an underestimation of resources needed for building a new ERP CC. Barriers preventing success in the ERP business were found. Practical implications Corporate templates, migrated sites combined with aggressive competitors and demanding price conscious customers have changed the ERP maintenance business and made the organisation hierarchical. Difficulties for new entrants in the ERP service business where customers pick and change supplier. Originality/value Presented a unique case study that outlines and discusses the mentorship between Swedish and Finnish ERP CC initiatives.

Enterprise Systems and Ongoing Process Change

Article

Feb 2004
Bus Process Manag J

Enterprise systems packages have long been associated with process change. However, it was assumed that most organizations would simultaneously design and implement process change while implementing the systems. A survey of 163 organizations and detailed interviews with 28 more suggests that enterprise systems were still being implemented even among early adopters of the technology, and that process change was being undertaken on an ongoing basis. After the prerequisites of time, critical mass of functionality, and significant expenditures were taken care of, the factors most associated with achieving value from enterprise systems were integration, process optimization, and use of enterprise-systems data in decision making.

Enterprise Resource Planning: Cultural Fits and Misfits: Is ERP a Universal Solution?

Article

Apr 2000

An abstract is not available.

Enterprise resource planning: ERP system migrations

Article

Apr 2000

An abstract is not available.

Risk Factors in Enterprise-Wide/ERP Projects

Article

Dec 2000

Mary Sumner

The purpose of this study was to identify the risk factors in implementing traditional management information systems projects, describe the risk factors associated with enterprise-wide/ERP (enterprise resource planning) projects and identify the risk factors in ERP projects which are unique to these projects. Some of the unique challenges in managing enterprise-wide projects which were highlighted through the findings included the challenge of re-engineering business processes to fit the process which the ERP software supports, investment in recruiting and reskilling technology professionals, the challenge of using external consultants and integrating their application-specific knowledge and technical expertise with existing teams, the risk of technological bottlenecks through client-server implementation and the challenge of recruiting and retaining business analysts who combine technology and business skills.Journal of Information Technology 2000 15, 317327. doi:10.1080/02683960010009079

Policy analysis for warranty, maintenance, and upgrade of software systems

Article

Nov 2001
J SOFTW MAINT EVOL-R

Maintenance of large software systems is one of the least-structured problems in information systems. In this paper, we present a framework to analyze warranty, maintenance, and upgrade decisions for software packages under different market conditions. We discuss the impact of various factors, such as quality, market volatility, and technological obsolescence, on the software supplier's policies and economic return. We identify a class of optimal (or near optimal) policies that are surprisingly robust and easy to implement, and report on the effectiveness of these policies under different market conditions. Copyright © 2001 John Wiley & Sons, Ltd.

Measurement of the maintenance process from a demand‐based perspective

Article

Jan 1993
J Software Mainten Res Pract

While various figures have been published on the workload distribution of maintenance activities, this information is at best indicative of management perceptions, most of it originating from surveys, and almost none based on actual data. The reason for such a lack of published data is very simple: the industry does not measure or collect maintenance‐type data in a timely and accurate fashion. This article presents empirical data from a two‐year measurement effort in the maintenance environment of a Canadian financial institution. The findings reported here are based on a daily data‐collection process including 2152 work requests , which required 11 332 days to complete. Based on the supply/demand paradigm, maintenance data have been collected and analysed to investigate the basis of productivity analyses through such concepts as the product group, the product mix and the product mix changes on the demand side, as well as resource allocation by product classification and quarterly and yearly distribution changes. This paper includes a discussion on the measurement program implemented, and illustrates how insights into the maintenance process are gained through various measurements. The paper also presents hard data on the demand side and on the supply side of the maintenance process, as well as an analysis of the data collected. The findings reported are part of a larger measurement program introduced to manage the maintenance area in the same way as any other business unit.

Facebook and Online Privacy: Attitudes, Behaviors, and Unintended Consequences

Article

Oct 2009
J COMPUT-MEDIAT COMM

This article investigates Facebook users' awareness of privacy issues and perceived benefits and risks of utilizing Facebook. Research found that Facebook is deeply integrated in users' daily lives through specific routines and rituals. Users claimed to understand privacy issues, yet reported uploading large amounts of personal information. Risks to privacy invasion were ascribed more to others than to the self. However, users reporting privacy invasion were more likely to change privacy settings than those merely hearing about others' privacy invasions. Results suggest that this lax attitude may be based on a combination of high gratification, usage patterns, and a psychological mechanism similar to third-person effect. Safer use of social network services would thus require changes in user attitude.

The Maintenance Implications of the Customization of ERP Software

Article

Nov 2001
J SOFTW MAINT EVOL-R

Ben Light

Enterprise resource planning (ERP) software is a dominant approach for dealing with legacy information system problems. In order to avoid invalidating maintenance and development support from the ERP vendor, most organizations reengineer their business processes in line with those implicit within the software. Regardless, some customization is typically required. This paper presents two case studies of ERP projects where customizations have been performed. The case analysis suggests that while customizations can give true organizational benefits, careful consideration is required to determine whether a customization is viable given its potential impact upon future maintenance. Copyright © 2001 John Wiley & Sons, Ltd.

An Investigation of Customization in ERP System Implementations

Article

Dec 2009

This research investigates why certain enterprise resource planning (ERP) system adopters have pursued high levels of software customization during implementation despite the generally accepted best-practice heuristic of limiting customization. Qualitative data from ERP adoption projects and consultants working with ERP implementations have been collected. This study empirically identifies customization drivers and explains their relationship to customization. The results suggest that high customization may occur because of: unnecessary redevelopment of functionality that is available in the ERP system standard, resistance to change based on cultural issues and low project acceptance, insufficient weight given to the implementation team's recommendations, and the implementation team's lack of opposition to customization requests. The results of this study also explain how these problems occur and why they lead to overcustomization.

Managing ERP Implementation Failure: A Project Management Perspective

Article

Mar 2009

Information technology (IT) projects are susceptible to changes in the business environment, and the increasing velocity of change in global business is challenging the management of enterprise systems such as enterprise resource planning (ERP). At the same time, system success depends on the rigor of the project management processes. scope creep, poor risk management, inadequate allocation of human resources over time, and vendor management are some common problems associated with the implementation of an enterprise system. These issues pose threats to the success of a large-scale software project such as ERP. This research adopts a case study approach to examine how poor project management can imperil the implementation of an ERP system. Having learned the lessons from the failure of its first ERP implementation, the company in this case reengineered its project management practices to successfully carry out its second ERP implementation. Many critical project management factors contributed to the failure and success of this company's ERP system. This study explores and identifies critical elements of project management that contributed to the success of the second ERP implementation. For those organizations adopting ERP, the findings provide a roadmap to follow in order to avoid making critical, but often underestimated, project management mistakes.

A Survey on the Recent Literature on ERP Systems

Article

Aug 2005
COMPUT IND

The research literature on ERP systems has exponentially grown in recent years. In a domain, where new concepts and techniques are constantly introduced, it is therefore, of interest to analyze the recent trends of this literature, which is only partially included in the research papers published. Therefore, we have chosen to primarily analyze the literature of the last 2 years (2003 and 2004), on the basis of a classification according to six categories: implementation of ERP; optimisation of ERP; management through ERP; the ERP software; ERP for supply chain management; case studies. This survey confirms that the research on ERP systems is still a growing field, but has reached some maturity. Different research communities address this area from various points of view. Among the research axes that are now active, we can, especially, notice a growing interest on the post-implementation phase of the projects, on the customization of ERP systems, on the sociological aspects of the implementation, on the interoperability of the ERP with other systems and on the return on investment of the implementations.

Critical decisions for ERP integration: Small business issues

Article

Feb 2010
INT J INFORM MANAGE

Small enterprises are facing significant challenges to become suppliers of bigger customers due to the excessive costs associated with accessing a vast market of potential customers. It is essential for small businesses to adopt an ERP system to maintain control of their operations and to compete globally. An ERP implementation is expensive and risky for all businesses, but it is still more challenging for small businesses, which have particular characteristics. We identified from archived literature, key decisions necessary in selecting and implementing an ERP system. While these critical decisions are applicable to all types of businesses, the focus of this research was to recommend the best practices for each one of these key decisions for small businesses. We interviewed six small businesses to recommend best practices for the critical decisions: (1) project team structure, (2) implementation strategy, (3) database conversion strategy, (4) transition technique, (5) risk management strategy and (6) change management strategy. Our results indicate that these best practices greatly enhanced the success of an ERP implementation for small businesses. Further, we recommend studying the impact of ERP systems on the small business’ participation in supply chain management.

Managing the full ERP life-cycle: Considerations of maintenance and support requirements and IT governance practice as integral elements of the formula for successful ERP adoption

Article

Apr 2010
COMPUT IND

Companies adopting enterprise resource planning (ERP) systems have often focused primarily on implementation-related factors while neglecting those of post-implementation. As a result, the usefulness and operation of the ERP systems, once installed, are compromised. This research adopted a case study approach to demonstrate that ERP adoption efforts that fail to pay attention to post-implementation requirements (especially those relevant to maintenance and support (M&S)) from an early stage in the project lifecycle will face dire consequences. It points out that poor planning and management of M&S services can imperil the normal operations of an ERP system and the daily activities of a business. With the life span of ERP systems getting shorter, sound M&S practices can extend their life and create a stable system platform to support efficient and effective business operations. M&S issues deserve to be considered as integral elements among the critical success factors (CSF) of ERP adoption projects. In other words, ERP success requires a full lifecycle perspective to be taken by adopting companies. With lessons having been learned from the mistakes in the first project, the company in this case study revamped its ERP implementation second time out, with due consideration being given to M&S strategies and practices from project initiation onward in order to realize a stable, usable, and maintainable system. The case study explores and identifies the critical success factors (CSF) of ERP adoption, and shows that M&S must be included as a key element from the outset and throughout the system lifecycle. Our findings capture a great deal of experience for any ERP adopting companies to follow in order to avoid learning costly lessons both in implementation and subsequent M&S throughout the lifespan of the system. A set of propositions is also presented for academic researcher to consider in future ERP research endeavors.

A practical model on controlling the ERP implementation risks

Article

Apr 2010
INFORM SYST

Although ERP systems were already introduced many years back and were implemented in different organizations, there are still companies who hesitate to decide about establishing ERP systems in their structure. This hesitation will itself result in the projects to go in vain. On the other hand, taking into account the Iranian organizations, the unfamiliarity with these systems is obviously comprehended, something that stems from the lack of information in decision-makers and managers concerning the above-mentioned issue, together with the feeling of fear and inconvenience with this novel technology.Taking into account the lack of successful prior experience of ERP implementation in Iranian automotive industry, these failures have acted as obstacles for the decision-makers to move towards establishment of the system.Bearing in mind all the above, this article, through reviewing the intra- and extra-organizational limitations, has tried to provide a suitable and practical model for decision-makers to take precise steps in implementing ERP systems in Iran. This model has been operationally tested and simulated in Bahman motor company. The overall schema of the model and also the evaluation results in the aforementioned company have been incorporated in the results of this essay with the intention to decrease the decision-making risks and, therefore, success of these types of projects. This would per se lead to further related investigations, and managers and decision-makers in companies can take advantage of the results.

Quality of postimplementation review for enterprise resource planning systems

Article

May 2004
Int J Account Inform Syst

Andreas I. Nicolaou

This paper examines the process of system review during the postimplementation stage of an enterprise resource planning (ERP) system, or postimplementation review (PIR), and identifies factors that contribute to high-quality PIRs. The present study utilizes an exploratory, qualitative research approach in examining the concept of PIR and its potential importance in successful ERP system implementations. A case study methodology was employed that allowed detailed examination of significant events after the implementation of ERP systems in two different organizations. Insights from the case studies were subsequently used to conceptually define the construct of PIR quality, distinguish the construct from antecedent conditions during the implementation process and from potential outcomes, and propose a research model that could be useful in future empirical investigations. Past research efforts that addressed the extent to which organizations realize expected benefits from ERP system implementations could use this construct to reexamine performance relationships and more completely interpret their results (or lack of results) according to the extent to which organizations engage in high-quality PIRs. This study, therefore, presents contributions for both the practice and research on ERP system implementation effectiveness.

A taxonomy of players and activities across the ERP project life cycle

Article

Jan 2004
INFORM MANAGE-AMSTER

Critical success factors in ERP upgrade projects

Abstract

No full-text available