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Cybercrime in Malaysia: An Exploratory Study of Social Commerce Users and Fraud Victims

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Abstract

Previous research has established the widespread adoption of social media as an online shopping platform (social commerce) among social media users. The positive effects of social commerce have received much attention, while the negative impacts and outcomes of social commerce use remain an under-explored area of research. To address the gap, this paper explores the increasing number of social commerce users and fraud cases in Malaysia and examines the demographic characteristics of the victims. The data was gathered from an online survey among social media users. The findings show that more than seventy percent of respondents were currently using social media platforms to shop, with Facebook as the most popular platform. For those who use social commerce, nine percent have been victims of type 1 fraud, and twenty three percent have been victims of type 2 fraud. Notably, the overwhelming majority of victims in both categories are married women, aged between 26 – 35, highly- educated and categorized as middle-income earners. In term of financial impact, majority of the victims have lost below RM400 for the past 12 months.
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