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Rangaraj Ramanujam and Karlene H. Roberts (eds.): Organizing for Reliability: A Guide for Research and PracticeRamanujamRangarajRobertsKarlene H. (eds.): Organizing for Reliability: A Guide for Research and Practice. Stanford, CA: Stanford University Press, 2018. 327 pp. $75.00, hardcover.
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High Reliability Organizing (HRO) describes an effective approach to engage an active, complex environment with little, if any, identifiable structure. The authors use multiple scientific disciplines to discuss how these situations arise and the basis of effective responses to prevent or respond to these crises. Though addressed to healthcare, the authors use multiple industries to explain HRO and to demonstrate the use of HRO in diverse industries and circumstances.
Drawing on extensive and detailed fieldwork within airlines-an industry that pioneered near-miss analysis- this book develops a clear set of practical implications and theoretical propositions regarding how all organizations can learn from 'near-miss' events and better manage risk and resilience.
The main concepts and features of high-reliability management in critical infrastructures are described. The chapter gives special attention to the precluded-events standard for reliability (i.e., certain events must never happen); the centrality of control rooms and their properties for high-reliability management in real time; the key role that reliability professionals have in this management, especially when confronting the inevitable surprise of unexpected events in a system of poor design, technology, and regulation; and the reliability-relevant stages of infrastructure operations-normal, disrupted, restored, failed, recovered, and new normal-with special attention to and a case study of the intensive interorganizational requirements recovery of major infrastructures that have failed.
HRO Fieldbook: Methods and Techniques for High Reliability Organizing
- B Slagmolen
- B Van Dalen
- J N Tolk
The self-designing high-reliability organization: Aircraft carrier flight operations at sea
- G I Rochlin
- T L Laporte
- K H Roberts