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IDENTIFICATION OF KEY PERFORMANCE INDICATORS OF HIGHER EDUCATION INSTITUTIONS THROUGH APPLICATION OF BALANCED SCORECARD
Abstract
The paper made identifying key performance indicators (KPI) and proposes a model of their choice through the use of the Balanced Scorecard (BSC) model. Identification of the KPI should contribute to the orientation of higher education institution (HEI) to calculate the financial and non-financial measures and connecting with the strategic objectives and the associated key success factors (KSF). In this way it can contribute to the integration of institution starting from performance measurement to strategic management.
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Accountants have developed tools to evaluate firms' quality performance; however, a focus on evaluating one aspect of quality ?? conformance to pre-established specifications ?? has limited unnecessarily accountants' contribution to quality improvement. Product and process design are the most effective levers in quality improvement and cost reduction; yet, product designers often base decisions on cost estimates that do not reflect the experience of the firm. This paper presents a quality management framework that spans product design, production and consumption or use by end users. We describe and identify shortcomings of cost estimation methods used by product design engineers and propose a framework for new accounting information that focuses on achieving "design quality." The framework incorporates data from the relatively new practices of target costing and activity-based costing and identifies opportunities to develop accounting data that promotes quality being designed into, rather than inspected into, products.
Balanced Scorecard -Step by step -Maximizing performance and maintain results
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The Strategy Focued Organization.How BSC Companies thrive in the US new business environment
- R S Kaplan
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