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IDENTIFICATION OF KEY PERFORMANCE INDICATORS OF HIGHER EDUCATION INSTITUTIONS THROUGH APPLICATION OF BALANCED SCORECARD

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Abstract

The paper made identifying key performance indicators (KPI) and proposes a model of their choice through the use of the Balanced Scorecard (BSC) model. Identification of the KPI should contribute to the orientation of higher education institution (HEI) to calculate the financial and non-financial measures and connecting with the strategic objectives and the associated key success factors (KSF). In this way it can contribute to the integration of institution starting from performance measurement to strategic management.
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