ArticlePublisher preview available

Trust and Communicated Attributions in Close Relationships

Authors:
To read the full-text of this research, you can request a copy directly from the authors.

Abstract

The attributional statements intimate partners communicate to one another were examined as a function of trust. In discussions by 35 married couples, 850 attributions and corresponding events were coded on dimensions of valence, globality, and locus. Results of regression and contingency analyses indicate that attributional statements expressed in high-trust relationships emphasized positive aspects of the relationship. Medium-trust couples actively engaged issues but focused more on negative events and explanations. Low-trust couples expressed more specific, less affectively extreme attributional statements that minimized the potential for increased conflict. Results could not be accounted for by relationship satisfaction. These findings also highlight the importance of focusing on features of the events for which attributions are expressed.
INTERPERSONAL RELATIONS AND GROUP PROCESSES
Trust and Communicated Attributions in Close Relationships
John K. Rempel
St. Jerome's UniversityMichael Ross and John G. Holmes
University of Waterloo
The attributional statements intimate partners communicate to one another were examined as a function
of trust. In discussions by 35 married couples, 850 attributions and corresponding events were coded on
dimensions of valence, globality, and locus. Results of regression and contingency analyses indicate that
attributional statements expressed in high-trust relationships emphasized positive aspects of the relation-
ship.
Medium-trust couples actively engaged issues but focused more on negative events and explana-
tions.
Low-trust couples expressed more specific, less affectively extreme attributional statements that
minimized the potential for increased conflict. Results could not be accounted for by relationship
satisfaction. These findings also highlight the importance of focusing on features of the events for which
attributions are expressed.
To understand their social world, people process information
and create causal links whereby they can predict the implications
that social interactions have for their personal and relational well-
being and the fulfillment of valued goals. Trust, the confidence an
individual has that another will act in ways that promote the
fulfillment of desired goals, may be a particularly important factor
influencing how intimate partners attribute meaning to the events
they experience in their relationship. In this study, we examined
the idea that trust provides a guiding framework for making causal
connections and acts as a "filter" through which events in a
relationship are perceived and interpreted (Holmes & Rempel,
1989;
Rempel, Holmes, & Zanna, 1985). This study is located at
the intersection of two notable research traditions—the tradition
emphasizing research on the cognitive processes underlying how
intimate partners interpret and explain their interpersonal experi-
ences (e.g., Bradbury & Fincham, 1990; Karney & Bradbury,
2000) and research involving a detailed analysis of problem-
solving behaviors exhibited in unhappy marriages (Gottman, 1994;
John K. Rempel, Department of Psychology, St. Jerome's University,
Waterloo, Ontario, Canada; Michael Ross and John G. Holmes, Depart-
ment of Psychology, University of Waterloo, Waterloo, Ontario, Canada.
This research was supported by grants and fellowships from the Social
Sciences and Humanities Research Council of Canada and is based in part
on a doctoral dissertation by John K. Rempel. We thank Shelly Adams for
her assistance with coding and numerous reviewers for their helpful com-
ments on drafts of this article. We also thank statistical consultants at the
University of Waterloo and the University of Texas at Austin who helped
with the data analysis.
Correspondence concerning this article should be addressed to John
K. Rempel, Department of Psychology, St. Jerome's University, Wa-
terloo, Ontario, N2L 3G3 Canada. Electronic mail may be sent to
jrempel@watarts.uwaterloo.ca.
Weiss & Heyman, 1990). In this article, we provide evidence
indicating that the analysis of couples' openly declared attribu-
tions,
made in the context of problem-solving discussions, offers a
valuable window into the expression of internal attributional
processes.
Communicated Attributions
There have been relatively few attempts to study attributions
that are actually communicated during the process of problem
solving. Yet, such public attributions may be critical for under-
<
standing a couple's ability to deal effectively with conflict. By
putting things "out on the table," communicated attributions allow
the existence of a misunderstanding to surface—a critical process
for dealing with sources of dissatisfaction (e.g., Gottman, 1994).
As Antaki (1988) has cogently argued, once explanations be-
come public, the fundamental rules and goals of the communica-
tion process come into play. Communicated attributions are likely
to be framed as a response to the perceived explicit or implicit
needs of the audience for new information and clarification about
why an event occurred (Draper, 1988; Hilton, 1990). Once private
attributions are expressed, partners can discuss their respective
interpretations. Bradbury and Fincham (1988, 1990) have sug-
gested that public attributions often take the form of an overt
charge or accusation that calls for rebuttal. As a result, rather than
relying solely on their original private interpretations, individuals
have the opportunity to achieve greater understanding or ulti-
mately revise their explanations as a result of the ensuing dialogue.
The negotiation of meaning is a recurring theme in the few
studies that have examined communicated attributions. In a pio-
neering study, Orvis, Kelley, and Butler (1976) obtained examples
of attributional disagreements from a sample of university couples.
Their analysis of these open-ended data showed that people were
Journal of Personality and Social Psychology. 2001, Vol. 81. No. 1, 57-54
Copyright 2001 by the American Psychological Association, Inc. OO22-35I4/O1/$5.OO DOI: I0.1037//0022-3514.8I.1.57
57
This document is copyrighted by the American Psychological Association or one of its allied publishers.
This article is intended solely for the personal use of the individual user and is not to be disseminated broadly.
... Rotter (1980) Psychology The confidence an individual has that another will act in ways that promote the fulfillment of desired goals. Rempel et al. (2001) Science Ethics An expectation or prediction that an assigned or accepted task will be competently performed. Barber (1987) Sociology Subjective probability that another party will perform an action that will not hurt my interest under uncertainty and ignorance. ...
... In a trust relationship, two parties are involved, there is uncertainty and risk, and the trustor has confidence in the honesty and benevolence of the trustee (Siau and Shen, 2003). A distinction is made between weak and strong trust relationships; a strong one characterizes that we feel secure and trust that our partner can rely on us and responds to our needs (Rempel et al., 2001). However, we say someone is trustworthy, meaning we have an appreciative evaluative appraisal towards an exchange partner (person or organization) who does not exploit our vulnerabilities (Brenkert, 1998;Cowart et al., 2014). ...
Book
We encounter trust every day in our lives but it becomes increasingly important in technology-based transactions as traditional interpersonal trust factors cannot be applied as usual. As technology becomes more and more ubiquitous in our lives, we need to understand how trust in technology contexts is created, maintained, destroyed, and possibly rebuilt. This knowledge is important for the developers of technology, to create successful use, and for the users of technology, to be aware of the vulnerabilities and potential risks of technology use. This monograph examines the rich history of trust research outside of a technology context to assess existing trust studies in technology contexts and to inform the design and execution of future trust research in technology contexts. Because trust is a very complex construct, the authors first review the term. The rest of the review is organized in the context of personal, professional, and organizational relationships, looking at initial trust and the long-term evolution of trust. An overview of existing technology-based trust studies published in MIS Quarterly, Information Systems Research, and other Information Systems research outlets is provided. Finally, the authors identify where research and practical gaps and opportunities exist for future technology-based trust studies by balancing acquired and practical relevance.
... Rotter (1980) Psychology The confidence an individual has that another will act in ways that promote the fulfillment of desired goals. Rempel et al. (2001) Science Ethics An expectation or prediction that an assigned or accepted task will be competently performed. Barber (1987) Sociology Subjective probability that another party will perform an action that will not hurt my interest under uncertainty and ignorance. ...
... In a trust relationship, two parties are involved, there is uncertainty and risk, and the trustor has confidence in the honesty and benevolence of the trustee (Siau and Shen, 2003). A distinction is made between weak and strong trust relationships; a strong one characterizes that we feel secure and trust that our partner can rely on us and responds to our needs (Rempel et al., 2001). However, we say someone is trustworthy, meaning we have an appreciative evaluative appraisal towards an exchange partner (person or organization) who does not exploit our vulnerabilities (Brenkert, 1998;Cowart et al., 2014). ...
... It is an implicit, everyday reality (Rotter, 1980) that influences social activity on an individual as well as systemic level (Luhmann, 2018;Paxton, 2007). Trust plays a pivotal role in forming and maintaining human relationships (Fehr, 1988;Rempel et al., 2001). Research shows that trust is also crucial to human interaction with non-human artefacts (Gram, 2024;Vance et al., 2008;Benbasat and Wang, 2005). ...
Article
Full-text available
Introduction In human-agent interaction, trust is often measured using human-trust constructs such as competence, benevolence, and integrity, however, it is unclear whether technology-trust constructs such as functionality, helpfulness, and reliability are more suitable. There is also evidence that perception of “humanness” measured through anthropomorphism varies based on the characteristics of the agent, but dimensions of anthropomorphism are not highlighted in empirical studies. Methods In order to study how different embodiments and qualities of speech of agents influence type of trust and dimensions of anthropomorphism in perception of the agent, we conducted an experiment using two agent “bodies”, a speaker and robot, employing four levels of “humanness of voice”, and measured perception of the agent using human-trust, technology-trust, and Godspeed series questionnaires. Results We found that the agents elicit both human and technology conceptions of trust with no significant difference, that differences in body and voice of an agent have no significant impact on trust, even though body and voice are both independently significant in anthropomorphism perception. Discussion Interestingly, the results indicate that voice may be a stronger characteristic in influencing the perception of agents (not relating to trust) than physical appearance or body. We discuss the implications of our findings for research on human-agent interaction and highlight future research areas.
... Trust may serve as a buffer against criticism because it influences the way individuals construe psychologically threatening situations. Compared to people with less trust toward their romantic partner, people with more trust perceive their partners as more accommodating during conflicts (Shallcross & Simpson, 2012), associate their partner with positive traits more quickly and negative traits more slowly (Murray et al., 2011), perceive their partner in a more positive light (Murray et al., 2000;Rempel et al., 2001), and even remember their partner's past transgressions as less severe, less frequent, and less consequential (Luchies et al., 2013). The constructive effects of trust extend beyond romantic partners to friendships (Monsour, 1992;Yoo et al., 2011) and in-group members (Cruwys et al., 2021). ...
Article
Full-text available
Confronting, or calling out people for prejudiced remarks, reduces subsequent expressions of prejudice. However, people who confront others incur social costs: Confronters are disliked, derogated, and avoided relative to others who have not confronted. These social costs hurt the confronter and reduce the likelihood of future confrontation. The present studies (N = 1,019) integrate the close relationships and prejudice reduction literatures to examine whether people who are confronted assign fewer social costs when they trust the confronter. Study 1 provided correlational evidence that people who were confronted for making a sexist remark experienced less irritation and annoyance (i.e., negative other-directed affect) if they trusted the confronter, which, in turn, reduced social costs. Manipulation of trust in Study 2 with non-Black participants provided causal evidence that trust buffers against social costs. Being confronted predictably led to more negative other-directed affect and social costs, relative to not-confronted participants; however, these effects were mitigated among participants who underwent a trust-building exercise with the confronter. Study 3 used an ecologically valid context in which non-Black participants who made a stereotypic remark were confronted by an actual friend or stranger. They assigned fewer social costs when confronted by their friend (vs. stranger), and this effect was serially mediated by trust and negative other-directed affect. Importantly, confrontation reduced subsequent stereotyping in all studies. Practically, these studies reveal that when confronters establish trust, they experience fewer social costs. Theoretically, these studies provide a new direction for confrontation research that accounts for interpersonal dynamics.
Article
Full-text available
Persahabatan merupakan salah satu sumber dukungan sosial di masa remaja, namun tidak selamanya hubungan persahabatan terjalin dengan baik dan berkualitas jika tidak dilandasi dengan kepercayaan terhadap sahabat. Penelitian ini bertujuan untuk melihat hubungan positif antara kepercayaan dan kualitas persahabatan pada mahasiswa di kota Makassar. Metode penelitian ini menggunakan kuantitatif korelasional dengan jumlah responden sebanyak 275 mahasiswa. Teknik analisis data yang digunakan dalam penelitian ini, yaitu Spearman rho dan Mann-Whitney. Hasil dari penelitian ini menunjukkan adanya hubungan positif (ρ=0,001 dan r=0,401) antara kepercayaan dan kualitas persahabatan pada mahasiswa di kota Makassar dan terdapat pula perbedaan kualitas persahabatan jika ditinjau dari jenis kelamin (ρ=0,002). Penelitian ini memberikan kontribusi pada bidang psikologi, khususnya psikologi sosial dan perkembangan, terkait kepercayaan dan kualitas persahabatan pada mahasiswa dalam fase remaja akhir.
Article
Despite knowing that a shared vision can result in a number of positive outcomes for groups and teams, we have a very limited understanding of what potentially contributes to group and team members sharing the same vision. This study seeks to contribute to our very limited understanding of what potentially contributes to team members sharing their team’s vision by focusing on team members’ expectations of their teammates engaging in discretionary behaviors directed toward the organization, the degree to which team members trust their teammates, and the degree to which team managers provide their teams autonomy. Using 197 team members across 46 teams/team managers and 13 organizations, I find that team members’ expectations of their teammates engaging in citizenship behaviors directed toward the organization is positively associated with team members sharing their team’s vision, but I find no association for team members’ expectations of their teammates engaging in deviant behaviors directed toward the organization and sharing their team’s vision. However, I find that trust weakens and team autonomy strengthens the negative relationship between team members’ expectations of their teammates’ deviant behaviors directed toward the organization and sharing their team’s vision. I find no conditional effects of trust and team autonomy on the relationship between OCBO expectations and shared vision. These results suggest that both properties of individual team members as well as the team may play an important role in sharing a team’s vision.
Chapter
Full-text available
Relevance of closed circuit television (CCTV) cameras in the Cameroon Anglophone crisis (CAC) (2016–2020) is explored as effectiveness of nonverbal communicators in crisis situations from a qualitative perspective. Findings reveal that nonverbal communicators are effective and strategic in crisis communication and management. Exploration on CCTV, security and crime prevention (deterrence) demonstrate that the technology is used for security, which according to participants (66.6%), CCTV cameras directly deter intentions of criminal activities within the Buea municipality. Participant’s experiences suggest CCTV cameras have the potential to communicate agenda(s) (active and latent). Nonverbal communication/communicators play important roles in crisis development, escalation and resolution. Increasing digitalization and smart living, call for attention on privacy. Understanding the technologies of nonverbal communication, how they are reshaping media surveillance; influencing decision making processes and policy frameworks of governments, and policing in the era of ‘big data’ and ‘big brother,’ is crucial.
Article
Full-text available
Prior research has demonstrated that adopting the market mindset hinders interpersonal trust. In the present work, we show that this effect is not universal, as trust can rise when people with the market mindset perceive the situation as resembling market-pricing principles. We start by showing that the Trust Game represents an interaction that people perceive as being more similar to market-pricing relationships rather than to communal-sharing relationships (pilot study; N = 114). In a series of three experiments, we then demonstrate that (a) compared to controls, participants with the market mindset make larger allocations in the Trust Game (Experiment 1; N = 131), (b) this effect is mediated by the motivation to use proportional thinking (preregistered Experiment 2; N = 581), and (c) compared to controls, people with the market mindset are more sensitive to proportions—their allocations in the Trust Game are significantly higher when multiplied by 4 compared to when multiplied by 2 (preregistered Experiment 3; N = 931).
Article
Full-text available
Este artigo tem como objetivo analisar práticas de fidelização do cliente adotadas por uma empresa do setor agrícola de uma cidade do interior do Brasil, verificando o que os clientes esperam da empresa. Para isso, selecionou-se como amostragem 25% dos clientes efetivos (clientes com maior frequência de compras dentro do período de janeiro a dezembro de 2022) com base na classificação da relevância destes para a empresas em questão por meio da utilização do software Siagri. Após a seleção, foi enviado um questionário estruturado a todos os participantes via WhatsApp e analisados os dados. Constata-se que a empresa estudada tem pontos fortes em qualidade, preço, atendimento, confiança e compromisso com seus clientes, o que contribui para a fidelização dos consumidores.
Chapter
Undergraduate participants (N = 240) learned about the competence (low vs. high) and likability (low vs. high) of a possible working partner and indicated their trust and attraction toward the partner. Results showed that work attraction was higher towards a likable work partner than a competent one, indicating that the effect of likability was superior to that of competence. Furthermore, trust completely mediated the likability-work attraction link but not the competence-work attraction link, indicating that work attraction was due to the partner’s likability via trust activation. Finally, the theoretical implications of mediators for likability and competence are discussed in the present study.KeywordsTrustCompetenceLikabilityWorkplace relationsMediatorAttractionCoworker
Article
Full-text available
Two longitudinal studies of marital interaction were conducted using observational coding of couples attempting to resolve a high-conflict issue. We found that a different pattern of results predicts concurrent marital satisfaction than predicts change in marital satisfaction over 3 years. Results suggest that some marital interaction patterns, such as disagreement and anger exchanges, which have usually been considered harmful to a marriage, may not be harmful in the long run. These patterns were found to relate to unhappiness and negative interaction at home concurrently, but they were predictive of improvement in marital satisfaction longitudinally. However, three interaction patterns: were identified as dysfunctional in terms of longitudinal deterioration: defensiveness (which includes: whining), stubborness, and withdrawal from interaction. Hypotheses about gender differences in roles for the maintenance of marital satisfaction are presented.
Article
Full-text available
In this study, we examined when and whether married people engage in attributional activity or form causal attributions to explain their partners’ behavior. We used an indirect probe to better approximate naturally occurring cognitive activity. We also examined the content of spouses’ causal attributions, using both direct and indirect probes. Spouses were asked about frequent as well as infrequent relationship events, and about partner behaviors that had positive or negative impacts on the recipient. Husbands in unsatisfying relationships reported more attributional thoughts than did happily married husbands, whereas wives in the two groups did not differ. Behaviors having negative impacts elicited more attributional activity than did positive behaviors. Behavioral frequency and impact interacted in ways contrary to predictions. Finally, distressed couples were particularly likely to report distress-maintaining attributions and were particularly unlikely to report relationship-enhancing attributions, compared with their nondistressed counterparts.
Article
Full-text available
143 undergraduates completed an attributional style scale designed by the authors, the short form of the Beck Depression Inventory, and the Multiple Affect Adjective Check List. Results show that depressed Ss, compared to nondepressed Ss, attributed bad outcomes to internal, stable, and global causes, as measured by the attributional style scale. This attributional style was predicted by the reformulated helplessness model of depression. In addition, relative to nondepressed Ss, depressed Ss attributed good outcomes to external, unstable causes. (8 ref)
Article
Full-text available
In this chapter a theory of motivation and emotion developed from an attributional perspective is presented. Before undertaking this central task, it might be beneficial to review the progression of the book. In Chapter 1 it was suggested that causal attributions have been prevalent throughout history and in disparate cultures. Studies reviewed in Chapter 2 revealed a large number of causal ascriptions within motivational domains, and different ascriptions in disparate domains. Yet some attributions, particularly ability and effort in the achievement area, dominate causal thinking. To compare and contrast causes such as ability and effort, their common denominators or shared properties were identified. Three causal dimensions, examined in Chapter 3, are locus, stability, and controllability, with intentionality and globality as other possible causal properties. As documented in Chapter 4, the perceived stability of a cause influences the subjective probability of success following a previous success or failure; causes perceived as enduring increase the certainty that the prior outcome will be repeated in the future. And all the causal dimensions, as well as the outcome of an activity and specific causes, influence the emotions experienced after attainment or nonattainment of a goal. The affects linked to causal dimensions include pride (with locus), hopelessness and resignation (with stability), and anger, gratitude, guilt, pity, and shame (with controllability).
Article
In the present study, a new methodology was designed to examine the causal attributions that were spontaneously verbalized by spouses to their married partners. Marital problem resolution discussions were coded for the occurrence of attributional activity. The subjects were distressed couples, observed before and after marital therapy, and happily married spouses. More attributions were made by all subjects for negative behaviors than for positive behaviors, and self-initiated events elicited more attributional activity than partner or couple behaviors. Attributions for internal, unobservable events (e.g., feelings, beliefs) and for future events (e.g., why some future events will or won't occur) were also examined. The advantages and disadvantages of this new methodology were discussed.