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The Technostress: definition, symptoms and risk prevention
Abstract
With the advent of Web 2.0 and Social media, a radical change in the world of communication and information flows has occurred, that have crossed space and time limits. The new technology, with its rapid evolution marked by the access to the digital world through the Smartphone invention, resulted in a sharp acceleration of the rhythms of life and work. On the other hand a massive pervasiveness of digital technology in the professional and personal rhythms has been recorded. Technostress, defined for the first time in 1984, is a syndrome that occurs when the person, subjected to information overload and continuous contact with most digital devices, develops a state of stress, or an abnormal response characterized by specific symptoms at the cardiocirculatory, mental and neurological levels. The repercussions of Technostress invest business and relational sphere causing absenteeism, loss of professional effectiveness, conflict and isolation. In 2007, the syndrome has been recognized as an occupational disease: this requires that in all workplace where a frequently use of digital technologies (ICT, publishing etc.) does exist, there is the need to include Technostress in the document of work-related risk assessment. This application is essential to put in place adequate protection and prevention measures, such as increased training of employees on the harmful effect of Technostress and implementation of specific strategies for managing symptoms.
... Modern societies produce new technologies using the information they obtain through science and thus accelerate social change. New technology, with all its evolution, has been and continues to be the subject of numerous studies and research highlighting its positive and negative aspects (Chiappetta, 2017). By their own characteristics, technological and social changes are closely interconnected. ...
... He defines the technostress as a modern adaptation disease caused by the inability to cope with new computer technologies in a healthy way (Brod, 1984). He argues that technostress is a type of adjustment disorder (Chiappetta, 2017;Çoklar et al., 2017). However, in another definition he states that "technostress is not a disease, but a negative psychological, behavioral and physiological effect caused directly or indirectly by technology" (Clark, 1996). ...
... He defines the technostress as a modern adaptation disease caused by the inability to cope with new computer technologies in a healthy way (Brod, 1984). He argues that technostress is a type of adjustment disorder (Chiappetta, 2017;Çoklar et al., 2017). However, in another definition, he states that "technostress is not a disease, but a negative psychological, behavioral and physiological effect caused directly or indirectly by technology" (Clark, 1996). ...
The purpose of this study was to examine the technostress levels of science field faculty members in the Kyrgyz Republic. The relational survey model was used to investigate whether there was a significant difference and a relationship between demographic variables such as gender, age, field of science, seniority, technological education level, and availability of a personal computer in terms of technostress and its sub-dimensions. The sample of the study consisted of 274 science faculty members, with 156 females and 118 males working at different universities in the Kyrgyz Republic. “Personal Data Form” and “Defining Teachers’ Technostress Levels Scale” were used as data collection tools in the study. The results showed that the general technostress levels of the participants were at a medium level. General technostress levels and technostress sub-dimensions scores of science faculty members did not differ by their genders, ages, seniorities, technology educations, and availability of their computers. There was a low level of positive correlation between age and the scores of the occupational and personal sub-dimensions of technostress; It was determined that there was a low-level, positive, statistically significant relationship between the seniority variable and the personal-oriented sub-dimension. It can be concluded that as the year of seniority progresses, academicians' technostress scores also increase. These findings reveal that seniority has certain effects on the technostress levels of academicians, but these effects vary based on sub-dimensions.
... It defined technostress as: "A modern disease of adaptation caused by an inability to cope with new computer technologies in a healthy manner" [17]. Chiappetta [18] categorised the most common technostress symptoms into physical and mental symptoms, for example, physical symptoms include headaches, fatigue and sweating, whereas mental symptoms can include depression and anxiety. Technostress creators are perceptions of elements that are likely to produce stress [19]. ...
... Techno-overload describes situations where ICTs force users to work faster and longer. Techno-invasion is the ability of technology to invade a student's personal life, by causing an imbalance in their work-life balance, often referred to as a result of being "always connected" [18]. Arguably, this is the most influential technostress creator, as students are avid technology users, and they may struggle to escape their university work. ...
... It suggests that when technostress increases, the relationship between student and university misfit in adopting TEL and poor performance, dissatisfaction and demotivation will become more positive. While studies have examined technostress [18,45], there is a paucity of research that examined the role of technostress as a mediator between students' Person-Environment misfit in education in adopting TEL and their poor academic performance, dissatisfaction, and demotivation. This study addresses this critical knowledge gap by testing these underlying relationships. ...
... Hızla gelişmeye devam eden teknolojik gelişmeler, akıllı telefonlar, tabletler, Wi-Fi ve dijital TV'nin ortaya çıkmasıyla hayatın her alanında yaygınlaşmıştır. Teknolojinin yaygın olarak kullanılmasının bilgi paylaşımını artırması, iletişimi kolaylaştırması, bir işi daha kısa sürede ve daha az enerji ile yapabilme olanağı sunması gibi insan hayatını kolaylaştıran etkileri bulunmasının yanı sıra teknolojinin bazı yönleri, çalışanlar üzerinde dezavantaja dönüşebilmekte ve strese yol açabilmektedir (Chiappetta, 2017;Erdem ve Sökmen, 2022). ...
... Brod'a (1984) göre teknostres, yeni bilgisayar teknolojileri ile sağlıklı bir biçimde başedememekten kaynaklanan adaptasyon hastalığıdır. Chiappetta (2017), teknostresi, bireylere aşırı bilgi yüklenmesi sonucunda ortaya çıkan stres türü olarak tanımlar. Son yıllardaki araştırmalarda ise "bireyin bilişim teknolojilerini kullanırken deneyimlediği stres algısı" olarak tanımlanmaktadır (Tarafdar ve ark., 2019). ...
... Teknostresin Bireysel Etkileri:Bireysel etkileri fiziksel ve mental olarak incelemek mümkündür. Bilgisayar teknolojisini kullanmaya bağlı omurgada meydana gelen şekil bozuklukları, servikal ağrı, uzuvlarda karıncalanma, göz bozuklukları, artan kalp atış hızı, kardiyovasküler bozukluklar (hipertansiyon, koroner kalp hastalığı vb.), kas gerginliği ağrısı, gastrointestinal bozukluklar (irritabl bağırsak sendromu, gastrit, reflü vb.), uykusuzluk ve uyku-uyanıklık ritim bozuklukları, baş ağrısı, kronik yorgunluk, terleme, kadınlarda hormonal bozukluklar, strese bağlı cilt bozuklukları (Sedef hastalığı, deri iltihabı vb.) gibi pek çok fiziksel soruna sebep olmaktadır (Akınoğlu, 1993;Chiappetta, 2017). Aynı zamanda irritabilite (Sinirlilik, asabilik, çabuk öfkelenme vb.), davranışsal değişiklikler, depresyon, cinsel istekte azalma, ağlama nöbetleri ve apati (ilgisizlik, soğukluk vb.) gibi mental sorunlara sebep olmaktadır (Chiappetta, 2017). ...
21. Yüzyılda çoğu alanda olduğu gibi sağlık alanında da bir çok teknolojik gelişme yaşanmıştır. Özellikle COVİD-19 pandemi sürecinde, izolasyon önlemleri sebebiyle hastalara ulaşmanın zorlu olduğu dönemde sağlık bilgi sistemleri önemli hale gelmiştir. Sağlık bilgi sistemlerinin yanı sıra yapay zeka, robot teknolojileri, taşınabilir tıbbi cihazlar, giyilebilir teknolojiler gibi birçok teknolojik gelişme, daha kaliteli hasta bakımının sağlanması, malpraktis ve hataların önlenmesi açısından dikkate alınması gereken önemli gelişmelerdir. Dünya’da ve ülkemizde hemşirelik mesleğinin öneminin yeniden anlaşıldığı şu dönemde, sağlık sisteminin sayıca büyük bir kısmının hemşirelerden oluştuğu dikkate alındığında, lokal veya küresel boyutlarda planlanan teknolojik gelişim ve değişim faaliyetlerinde, hemşirelerin geliştirdiği davranışlar, teknolojiye bakış açıları, teknolojik değişimlere gösterdikleri direnç veya teknolojik yeniliği kabullenme ve teknolojiyi etkin bir şekilde kullanmaları büyük öneme sahiptir. Bu sebeple bireylerin yeni teknolojileri kullanırken yaşadıkları stres anlamına gelen teknostres kavramının dikkate alınması gerekmektedir. Bu derlemenin amacı; hemşirelik mesleğinde teknostres kavramının incelenmesi, hemşirelerde teknostrese sebep olan faktörlerin ortaya konulması ve hemşirelerde teknostres alanında gelecekte yapılacak çalışmalara katkı sağlamaktır.
... As so, technostress can lead an individual to experience various strains. Physical symptoms may include eyestrain (Nisafani et al., 2020), increased hearth rate, cardiovascular and gastrointestinal disorders, muscle tension pain, sleep disorders (e.g., insomnia), headache, chronic fatigue, cervical pain, hormonal and menstrual disorders in women, and stress-related skin disorders (Chiappetta, 2017). Concerning the cognitive strains, one can experience poor concentration and memory disturbances (La Torre et al., 2019). ...
... Concerning the cognitive strains, one can experience poor concentration and memory disturbances (La Torre et al., 2019). As for the emotional strains, irritability, depression, apathy, crying spells, decreased sexual desire (Chiappetta, 2017), anger, anxiety (Nisafani et al., 2020) and feelings of exhaustion from using ICT (La Torre et al., 2019) may be experienced. ...
... Considering the consequences of technostress, higher education teachers and researchers can experience lower levels of general and ICT-enabled productivity, job satisfaction, work engagement, and task performance, along with higher ICT use resistance, lower intentions of using it, and negative affectivity (Nisafani et al., 2020;Batista et al., 2022). These consequences may lead to antisocial behaviors, emotional exhaustion, role stress (La Torre et al., 2019), lack of motivation, and absenteeism (Chiappetta, 2017). Moreover, technostress also affects the immune response system, leaving an individual more vulnerable to diseases (Riedl, 2012). ...
The COVID-19 pandemic had significant impacts on working conditions of teachers and researchers, jeopardizing their mental health and increasing the risk of burnout and technostress. The purpose of this study was to assess the experiences of burnout and technostress among higher education teachers and researchers during the pandemic. A total of 333 participants responded to an assessment protocol which included the Burnout Assessment Tool (BAT) and the Computer-Induced Distress scale (CID). The protocol was disclosed via email during a 2-month period and data was collected using Microsoft Forms. The results verified the prevalence of burnout and technostress, confirmed the existence of significant differences between sociodemographic groups and found correlations between the BAT and the CID. The findings indicate moderate levels of burnout and technostress, suggest several influence factors to their development, and show a relationship between burnout and technostress. Implications of this study are discussed, reenforcing education, training, decent work, and wellbeing as the main challenges for human being to support a sustainable development. As there are few studies in this area, there is a need to pay more attention to mental health issues and needs among teachers and researchers, such the ones related to burnout and technostress, to promote their well-being, as well as to education for sustainable development.
... Technostress, a syndrome initially described in 1984, manifests through specific symptoms at psychological, neurological, and cardiocirculatory levels (Chiappetta, 2017). This phenomenon emerges when individuals grapple with information overload and heightened stress attributed to continuous interaction with numerous electronic devices. ...
... This phenomenon emerges when individuals grapple with information overload and heightened stress attributed to continuous interaction with numerous electronic devices. The repercussions of technostress extend beyond personal well-being, impacting relationships, enterprise dynamics, attendance, and professional performance, often leading to disputes and feelings of loneliness (Chiappetta, 2017). ...
... According to Chiappetta (2017), technostress at an advanced stage is responsible for many repercussions, both at a working and relational level. At work, amnesia and memory disorders can occur, and this is associated with increasing absenteeism, lack of motivation and loss of professional effectiveness. ...
... For the survey, the first questions covered demographic (name, age, gender, professional status, media) and research-related questions about the use and exposition to technologies during the lockdown, and one questions was related to the care of the self. Based on technostress theories (Brod, 1984;Chiappetta, 2017) we produced three (3) questions based with a Likert reagent of 6, where 1 is equivalent to The Scope of Technostress and Care of The Self on Journalists During the Pandemic socialspacejournal.eu 31 "Never" and 6 is "Very often" and one open question was about the care of selfknowledge or experiences on that matter. ...
In the last two decades, there is an increasingly broad line of studies that warn about the emotional health of journalists and the challenges that it poses for communication professionals to be able to separate work issues from their personal lives. The coverage of COVID-19 exposed many journalists to situations of frustration, discomfort and stress for various reasons: long working hours, not having the appropriate technological material, added to an environment of uncertainty caused by The Scope of Technostress and Care of The Self on Journalists During the Pandemic socialspacejournal.eu 21 the pandemic. This study aims to examine the possible scope of technostress-in some cases associated to digital divide-in journalists and analyze if they are aware of the uses of care of the self as a way to deal with stressful situations. For this, our research is based on documentary analysis, a survey answered by (50) fifty Argentinean journalists, and twelve (12) in-depth interviews to experienced journalists. Our findings suggest that constant exposure to computers and smartphones during the lockdown together with difficulties to connect to Internet or to have the adequate materials and the lack of coping strategies-as the care of the self-confirms the presence of technostress. Another result that emerges from this research, it should be addressed in future studies, is that some journalists' reactions about care of the self could respond to the third person effect theory to maintain high self-esteem and not demonstrate vulnerability.
... Pada transisi ke era koneksi yang mana informasi bertebaran di mana-mana pada masa sekarang ini, technostress mengalami perubahan dan perluasan makna. Technostress pada zaman sekarang merujuk pada sindrom kelebihan beban kognitif karena banyaknya informasi yang diterima individu dan dikelola setiap hari (Chiappetta, 2017). Jika menggunakan kaca mata psikologi, fenomena ini disebut "information overload" (Klerings, dkk, 2015) atau "kelebihan informasi". ...
... Khan (2021) berpendapat bahwa technostress memediasi antara covid-19 yang diinduksi dengan era VUCA dengan permasalahan subjective well-being. Zaman yang diinduksi oleh teknologi berkembang terlalu cepat dan tidak menyesuaikan dengan posisi individu dapat menjadi risiko seseorang mengalami permasalahan secara psikologis yang ditandai dengan ketidaknyamanan dan frustrasi (Chiappetta, 2017). Selain itu, perkembangan yang bergerak dengan cepat membawa banyak perubahan dan ketidakpastian. ...
VUCA merupakan singkatan dari volatility, uncertainty, complexity, dan ambiguity. Sesuai dengan namanya, VUCA menggambarkan perubahan kompleks dan disrupsi yang tidak terprediksi pada lingkungan sosial. Perubahan yang terjadi dapat mengacu pada perubahan perekonomian pada suatu daerah, sistem pendidikan, atau pun budaya. Masyarakat menemukan perubahan menjadi suatu hal yang menakutkan sehingga berdampak pada kesehatan mental seperti stress, trauma, dan depresi. Agar dapat menjaga kondisi tetap optimal ditengah-tengah tantangan tersebut, diperlukan pola adaptasi yang baik. Artikel ini bertujuan untuk mengungkap isu kesehatan mental pada era VUCA di berbagai setting masyarakat serta peran psikologi positif untuk menghadapi ketidakpastian yang terjadi pada lingkungan dengan memanfaatkan kajian-kajian yang ada. Oleh karena itu, artikel ini menggunakan metode studi literatur. Berdasarkan data literatur ditemukan, era VUCA memiliki dampak pada berbagai setting masyarakat seperti bidang manajemen dan bisnis, pendidikan, dan sebagainya. Kecemasan dan depresi menjadi isu kesehatan yang umum ditemukan pada era VUCA. Kecemasan, atau depresi akibat kurangnya kemampuan adaptasi terhadap kemajuan teknologi serta kehilangan karena kondisi covid-19 merupakan sedikit gambaran dari bagaimana dampak volatilitas pada lingkungan mempengaruhi kesehatan mental masyarakat secara global. Berdasarkan permasalahan akibat era VUCA, peran psikologi positif dapat dipertimbangkan untuk menghadapi situasi ini di berbagai setting masyarakat sebagai solusi menstabilkan kondisi dan meminimalisasikan dampak yang terjadi.
... employers) [Nastjuk et al. (2023)]. From an employee's perspective, technostress is detrimental because it can negatively impact mental and physical health [Chiappetta (2017); Brown et al. (2014)]. ...
... As technostress is associated with unpleasant feelings (e.g. discomfort, job insecurity, tension) and causes activation, individuals experiencing technostress are motivated to eliminate the stressor [Tarafdar et al. (2007); Chiappetta (2017)]. Thereby, stress, as an evolutionary developed mechanism, triggers a \¯ght or°ight" response [Riedl et al. (2012)]. ...
In the face of increasing digitization, companies must make significant changes to their offerings and operations to remain competitive. This digital transformation of organizations includes a digital transformation of the workplace, which is often met with resistance from employees. While it is recognized that reducing employee resistance is crucial for organizations, there is a limited understanding of the antecedents of employee resistance in the context of digital transformation, different resistance behaviors, and potential countermeasures. Drawing on technostress and employee resistance theories, we address these research gaps. Results from two empirical studies support our central prediction that digital transformation of the workplace causes technostress, which in turn promotes passive and active resistance behaviors among employees. Additionally, we highlight that organizations can use digital literacy facilitation to reduce employee technostress and resistance.
... Some of the strategies proposed by EU-OSHA (EU-OSHA, 2018) to prevent the negative consequences of technology include the development of a code of conduct on digitization, collaboration between academics, companies and governments to analyze the human aspect of technologies, the involvement of workers in the implementation of technologies and an "advanced workplace risk assessment" to identify potential threats to health and well-being. As for progress in terms of policies, the open discussion on the technostress phe-nomenon and the research carried out on the subject are bringing out a new legislative branch called the "right to disconnect" while already in 2007 the sentence of the judge Raffaele Guariniello of the Turin prosecutor's office recognized technostress as an occupational disease following an investigation in call centers (Chiappetta, 2017 ...
... ). The evaluation of technostress is not yet explicitly contemplated by this decree even if the assessment of the "technostress risk" can and should be carried out in the light of this regulatory framework(Chiappetta, 2017;La Torre et al., 2019). Recently, Law number 61 of 6 May 2021, converting the Law Decree 30/2021 introduced an important change on the subject of the right to disconnect (previously seen as one of the clauses to be included in the individual smart working agreement) for dependent parents of children under sixteen (Gazzetta Ufficiale, 2021). ...
This work give the example of synergic long-term approach to play a stabilizing role of the eco-system involved in the context of family with problems of disability. The Guide is the first initiatives aimed at making the eco-system grow by encouraging circulation of knowledge resulting from multidisciplinary skills. Between the highlights, there is a current insurance gap and the necessity to ensure the availability and affordability of new products and services. The Guide improve the concept of social sustainability within dialogue and concertation.
... Some of the strategies proposed by EU-OSHA (EU-OSHA, 2018) to prevent the negative consequences of technology include the development of a code of conduct on digitization, collaboration between academics, companies and governments to analyze the human aspect of technologies, the involvement of workers in the implementation of technologies and an "advanced workplace risk assessment" to identify potential threats to health and well-being. As for progress in terms of policies, the open discussion on the technostress phe-nomenon and the research carried out on the subject are bringing out a new legislative branch called the "right to disconnect" while already in 2007 the sentence of the judge Raffaele Guariniello of the Turin prosecutor's office recognized technostress as an occupational disease following an investigation in call centers (Chiappetta, 2017 ...
... ). The evaluation of technostress is not yet explicitly contemplated by this decree even if the assessment of the "technostress risk" can and should be carried out in the light of this regulatory framework(Chiappetta, 2017;La Torre et al., 2019). Recently, Law number 61 of 6 May 2021, converting the Law Decree 30/2021 introduced an important change on the subject of the right to disconnect (previously seen as one of the clauses to be included in the individual smart working agreement) for dependent parents of children under sixteen (Gazzetta Ufficiale, 2021). ...
Information and communication technologies (ICT) represent one of the major drivers of economic growth and collective evolution, with positive repercussions on the world of labor. Despite several benefits, technology is substantially altering the nature and organization of work, posing possible psychosocial, organizational and ergonomic risks as outlined by the European Agency for Safety and Health at Work (EU-OSHA) and current strategic documents of the European Commission. The novel COVID-19 pandemic has further accentuated the burden of the use of ICT, emphasizing the importance of occupational safety and health practices. Nevertheless, the topic of digital stress is not yet carefully considered in the Italian context. The purpose of this exploratory study is to create a new psychometric tool aimed at investigating the key dimensions of technostress. In particular, the psychometric properties of each scale (reliability and dimensionality) were preliminarily analyzed. The spread of ICT modifies the characteristics of traditional stressors (e.g. job demands) while contributing to the spread of new stressors (e.g. privacy and pervasiveness), leading to what is called “technostress”. Since the first definition of technostress introduced by Brod (1984), the construct has been operationalized according to different perspectives and is now consensually recognized as a major threat to the health of workers. For the realization of the items and the identification of the areas of investigation, the concepts of stress, work-related stress and technostress were examined together with the main theoretical models and pre-existing psychometric tools. The items belonging to each dimension were then generated according to a deductive path. The qualitative analyses regarding content validity led to a total of 80 items and 15 scales (usefulness/usability, reliability, technology self-efficacy, role, multitasking, job control, job demands, pace of change, pervasiveness/work- life balance, privacy/monitoring, employability, supervisor support, colleague support, involvement and training) which were administered to a sample of 235 subjects. Reliability analyses and exploratory factor analyses (EFA) (principal axis factoring (PAF) with suppression of factor loadings below 0.30 and promax rotation) were performed for each scale. The internal consistency analyses showed values ranging from fairly good (α = 0.60) to excellent (α = 0.88) depending on the scale, providing encouraging results for a future in-depth analysis of the instrument. The exploratory factor analyses provided good initial results, yielding to a two-factor solution only in the case of the “multitasking” scale. Given the exploratory nature of the study, the validation process was limited to the analysis of reliability and dimensionality. Future studies will need to further analyze the structure of the scales in order to identify which model best represents the constructs, using confirmatory factor analysis (CFA) methods to evaluate the goodness of this version. The practical implications concern the creation of specific policies at company, sectoral and national level with a focus on an advanced workplace risk assessment. Once validated, the questionnaire could be used for tailor-made organizational diagnoses and targeted interventions.
... Teknostres bireylerde gerginliğin artmasına ve çalışma motivasyonunun düşmesine yol açmaktadır (Saleem vd., 2021). Aynı zamanda teknostres, bireyin verimlilik ve üretkenliğini etkilemekte (Tarafdar vd., 2007), algılanan iş performansı üzerinde olumsuz etkiye sahip olmakta, iş tatminini etkilemekte ve işe adanmışlığı azaltmaktadır (Tu vd., 2005;Srivastava vd., 2015;Jena, 2015b;Chiappetta, 2017;Camacho ve Barrios, 2022;Harunavamwe ve Kanengoni, 2023). ...
The widespread use of technology in business processes and daily life can cause technostress, which is a negative situation in individuals. Technostress can cause different negative physical, emotional, cognitive and behavioral effects on individuals. It is expected that these negativities caused by technostress will reduce the individual's level of dedication to work. From this point of view, the study aims to examine the relationship between these two concepts in the context of literature. In this direction, the Web of Science (WoS) database was preferred in the study with the bibliometric analysis method. The sample of the research consists of 43 studies covering the expressions "technostress and dedication to work" in WoS. The obtained data were analyzed using the VOSviewer program. According to the analysis result, the first study was conducted in 2015. The highest number of studies belongs to 2023. In terms of research areas, it was seen that the most studies were conducted in the field of multidisciplinary psychology. The most frequently used keywords were determined to be technostress (20 repetitions), dedication to work (14 repetitions), Covid-19 (6 repetitions) and burnout (5 repetitions). As a result of the findings of the study investigating the relationship between technostress and work engagement, there is a negative relationship between technostress and work engagement. Analizi Öz İş süreçlerinde ve gündelik hayatta teknolojinin yaygın kullanımı, bireylerde olumsuz bir durum olan teknostrese neden olabilmektedir. Yaşanan teknostres ise bireylerde farklı negatif fiziksel, duygusal, bilişsel ve davranışsal etkiler doğurabilmektedir. Teknostresin neden olduğu bu olumsuzlukların ise bireyin işe adanmışlık seviyesini azaltması beklenmektedir. Bu noktadan hareketle çalışma bu iki kavram arasındaki ilişkiyi literatür bağlamında incelemeyi amaçlamaktadır. Çalışmada, bu doğrultuda bibliyometrik analiz yöntemiyle Web of Science (WoS) veritabanı tercih edilmiştir. Araştırmanın örneklemini, WoS'da yer alan "teknostres ve işe adanmışlık" ifadelerini kapsayan 43 çalışma oluşturmaktadır. Elde edilen veriler VOSviewer programı kullanılarak analiz edilmiştir. Analiz sonucuna göre ilk çalışma 2015 yılında yapılmıştır. En fazla çalışma sayısı 2023 yılına aittir. Araştırma alanları açısından bakıldığında en fazla multidisipliner psikoloji alanında çalışıldığı görülmüştür. En sık kullanılan anahtar kelimelerin ise teknostres (20 tekrar), işe adanmışlık (14 tekrar), Covid-19 (6 tekrar) ve tükenmişlik (5 tekrar) olduğu tespit edilmiştir. Teknostres ile işe adanmışlık arasındaki ilişkiyi araştıran çalışma bulguları sonucunda, teknostres ile işe adanmışlık arasında negatif bir ilişki bulunmaktadır.
... Environmental and social factors, including inappropriate working conditions, power struggles, and job insecurity, have been identified as key contributors to technostress among individuals in the workplace [16][17][18]. Symptoms of technostress can manifest as anxiety, isolation, negative attitudes towards technology, irritability, exhaustion, increased errors, physical discomfort, and mental health issues, highlighting the pervasive impact of technology-related stress on individuals' well-being and job performance [19,20]. ...
Background and purpose
Despite the increasing integration of information technologies in healthcare settings, limited attention has been given to understanding technostress among health practitioners in hospitals. This study aims to assess the prevalence of technostress creators among health practitioners and explore potential factors contributing to its occurrence, with the ultimate goal of informing strategies to mitigate its impact.
Method
Data were collected through a validated questionnaire administered to health practitioners at Tehran Apadana Hospital in Iran. The questionnaire encompassed demographic information and technostress assessment items. Statistical analysis was conducted using SPSS software to examine the relationship between technostress levels and demographic characteristics.
Findings
The analysis revealed that approximately 41% of health practitioners experienced medium levels of technostress, with 36% reporting high levels and 23% reporting low levels (χ2F = 55.4; p < 0.001). Notably, technology uncertainty emerged as the primary driver of technostress, followed by techno-overload, techno-complexity, techno-insecurity, and techno-invasion. Surprisingly, no significant relationship was found between technostress levels and demographic characteristics.
Conclusion
The study underscores the pressing need to address the prevalent medium to high levels of technostress among health practitioners in hospital environments. By shedding light on the key stressors and their distribution, these findings can inform human resources management strategies within healthcare systems to effectively support practitioners in navigating and managing technostress challenges.
... According to Chiappetta (2017), the identification signs of technostress risk are: -Constant use of the smartphone even in social gatherings; -The person never turns off the phone; -There are very frequent nocturnal awakenings to connect to social platforms; -It also warns the instinct to call in private places (cinemas, libraries, etc.); -Writing messages while on the move; -The TV is mainly used on the tablet or mobile phone. If we add the fact that students had to use their smartphones or laptops to attend classes, it is obvious that the so-called technostress has increased. ...
... For the prevention and management of the syndrome, TS should be included in the work-related risk assessment document in all those workplaces where there is frequent and daily use of digital technologies. Recognizing this condition and the corollary of symptoms is essential to implement appropriate prevention measures, such as increased employee training, to counteract the harmful effects of technostress 1,18,19 . ...
Introduction:
Information and communication technologies (ICT) offer many advantages but also have negative aspects. This study explores the level of stress caused by technology and its impact on productivity, analyzing individual perceptions and use of technology.
Methods:
This observational study used a questionnaire validated by Tarafdar et al., translated into Italian and administered online. Technological stress factors, role stress, and productivity were analyzed using SPSS 27. Multivariate analysis identified relationships between responses and various variables.
Results:
The analysis of 1,746 individuals revealed a significant association between techno-overload, techno-invasion, techno-complexity, techno-insecurity, techno-uncertainty, and demographic and work-related variables. These factors affected productivity. Bivariate and multivariate analyses confirmed the interaction between technology, stress, and work efficiency. In particular, the female gender was associated with techno-overload (p=0.04), techno-invasion, and role conflict (p<0.001). Age was correlated with techno-invasion (p=0.001), techno-complexity (p<0.001), role overload (p<0.001), role conflict (p=0.046), and productivity (p=0.018).
Discussion and conclusions:
Technology, while useful, can lead to technostress. The study highlights how various technological stress factors impact gender, age, and work-related stress. This observational study evaluates the phenomenon of technostress, both work-related and non-work-related, experienced by 1,746 individuals. The results particularly indicate that different technological stress factors significantly affect women, age, and work-related stress. Continued research is needed in this field to better understand and clarify the epidemiology, clinical presentation, and causes of the condition.
... Wracając do zagrożeń, wypada zauważyć, że problematyczne używanie internetu (Fineberg i in., 2022), utożsamiane czasami z uzależnieniem, może wiązać się z nadmierną konsumpcją informacji, szczególnie korzystania z portali społecznościowych oraz oglądania treści w platformach streamingowych i społecznościach wymiany treści. Elementem, ale też konsekwencją problematycznego używania internetu może być technostres (koncepcja obecna w literaturze już od lat 80. dwudziestego wieku) bezpośrednio związany z obciążeniami i zmianami, jakie niesie ze sobą technologia (Chiappetta, 2017;Kupersmith, 1992;Pyżalski, Walter i Tomczyk, 2022;Schmidt, Frank i Gimpel, 2021). ...
... Wracając do zagrożeń, wypada zauważyć, że problematyczne używanie internetu (Fineberg i in., 2022), utożsamiane czasami z uzależnieniem, może wiązać się z nadmierną konsumpcją informacji, szczególnie korzystania z portali społecznościowych oraz oglądania treści w platformach streamingowych i społecznościach wymiany treści. Elementem, ale też konsekwencją problematycznego używania internetu może być technostres (koncepcja obecna w literaturze już od lat 80. dwudziestego wieku) bezpośrednio związany z obciążeniami i zmianami, jakie niesie ze sobą technologia (Chiappetta, 2017;Kupersmith, 1992;Pyżalski, Walter i Tomczyk, 2022;Schmidt, Frank i Gimpel, 2021). ...
... While technological advancement has enabled important innovations, such as remote learning during the pandemic, it has also brought about the phenomenon of technostress, which can have adverse impacts on the physical and mental health of users [1]. The term "technostress" first originated in 1984 to describe the stress caused by excessive or inappropriate use of technology, leading to difficulties in healthy adaptation [2]. The COVID-19 pandemic significantly accelerated the adoption of Information and Communication Technologies (ICTs) across all sectors, including higher education. ...
... Chiappetta [19] und Beyens et al. [20] verbinden diese kognitive Überlastung mit langfristigen psychischen und physischen Gesundheitsproblemen. Die kontinuierliche Überlastung und die daraus resultierende Erschöpfung beeinträchtigt zudem Konzentrationsfähigkeit und Produktivität [21]; [22]. ...
In der heutigen digital vernetzten Gesellschaft führt die intensive Nutzung von Informations- und Kommunikationstechnologien (IKT) zunehmend zu digitalem Stress, der psychische und physische Gesundheitsrisiken birgt. Vor diesem Hintergrund und um eine gesunde Balance im Umgang mit digitalen Technologien und Medien zu fördern, wurde das Trainingskonzept „Omline – Das neue Online“ entwickelt. Das Konzept umfasst Module zu den Grundlagen digitalen Stresses, dem bewussten Umgang mit digitalen Technologien und Medien sowie Techniken zur Stressbewältigung, einschließlich Achtsamkeit. Eine umfassende Evaluation bestätigt die Wirksamkeit des Trainings, indem es das Bewusstsein der Teilnehmenden für ihren digitalen Konsum schärft und effektive Stressbewältigungsstrategien vermittelt. Die Ergebnisse unterstreichen die Notwendigkeit, Bildungsprogramme zur Förderung der digitalen Gesundheit in verschiedenen gesellschaftlichen Bereichen zu implementieren.
... Technostress, coined by Clinical Psychology expert Craig Brod in 1984, emerged alongside the rise of computer technology in daily life. It represents a modern affliction resulting from an inability to adapt healthily to new computer technologies (Chiappetta, 2017). Weil andRosen (1997, as cited in Chiappetta (2017)) described Technostress as technology's direct or indirect negative impact on human behaviour, thoughts, attitudes, and psychology. ...
This study aims to test the construct validity of the technostress instrument using an instrument developed by Ragu-Nathan et al. (2008) contained 20 modified items using the Indonesian language. The research data was obtained from middle adult teaching staff, namely teachers and lecturers aged 35-60 who taught online learning during Covid-19. 212 respondents participated in this study. The test used confirmatory factor analysis (CFA) with first-order per-dimensional, first-order unidimensional, and second-order models. The analysis was done in MPLUS. Based on CFA first-order unidimensional results, the model fits the data with one item discarded (Item 17). The CFA second-order model is also fit according to the goodness criteria with all items being valid except item 6. According to CFA first-order per-dimensional testing, results show that items for three dimensions (techno-overload, techno-complexity, and techno-insecurity) are valid, while the other two dimensions (techno-uncertainty and techno-invasion) are not fit because the number of items is too small. The instrument can be used to measure technostress and is considered to be unidimensional measuring technostress.
... However, the positive impacts of technology-driven changes are accompanied by negative repercussions, such as stress, fear and anxiety, as individuals endeavor to stay abreast of these advancements (Fernández-Batanero et al., 2021;Maples-Keller et al., 2017). The insufficient technological proficiency of teachers or their challenges in handling technical issues can lead to disappointment and psychological pressure, constituting adverse outcomes of information and communication technologies (Chiappetta, 2017). The adverse effects of technology were first conceptualized as "Technostress" by the American psychologist Brod in 1984. ...
Increasing research reveals the impact of technostress on life satisfaction among academics. In line with the determined purpose, it is first determined whether there is a significant difference in terms of technostress and life satisfaction between demographic variables such as age, gender, field of science and years of experience. Secondly, an answer was sought to the question of whether there was a significant impact of technostress on life satisfaction. To achieve the determined research purpose, the relational scanning model was used. The study involved 342 academic participants working at different universities in Kyrgyzstan who agreed to participate voluntarily. The research was conducted with 342 academics, 207 women and 135 men. To analyze the data obtained, t-test, one-way ANOVA, Pearson’s correlation analysis and linear regression analysis were used. As a result of the research, it was determined that there was a low level of negative association between life satisfaction and the socially focused technostress sub-dimension score among the technostress sub-dimensions. Life satisfaction and general technostress level were determined to be permanent and significant among the technostress sub-dimensions such as profession-oriented, technical subject-oriented learning-teaching process-oriented and personal technostress sub-dimensions. The regression analysis revealed that general technostress emerged, but the sub-dimensions showed no influence on life satisfaction, and that single socially focused technostress had a negative predictive impact on life satisfaction. Keywords: academic productivity, life satisfaction, technostress, learning-teaching process
... This study provides insights into the challenges faced by different sociodemographic groups and may be useful in developing targeted interventions and support systems to effectively address and reduce technostress for diverse populations (Chiappetta, 2017). In this sense, policymakers and managers can develop targeted initiatives to support individuals and organizations, such as educational programs, training, resources, and guidelines tailored to specific demographic groups, and implement strategies to improve technology adoption and enhance user experiences. ...
Technostress has garnered increasing interest in recent times due to the pervasive role of technology and its impact on well-being and overall quality of life. Understanding and addressing technostress is crucial to promoting healthier relationships with technology, mitigating its negative effects, and developing strategies to manage the challenges it poses. This article presents a set of sociodemographic characteristics, explores their relationships with different dimensions of technostress (i.e., techno-stressors), and analyzes the consequences of these techno-stressors. The aim of this research is threefold: first, we examine how the sociodemographic characteristics of gender, age, living arrangement, education level, work experience, tenure, organization size, and organization type relate to techno-stressors, namely techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty. Second, we identify technostress profiles based on their levels of technostress across these five dimensions. Third, we analyze the impact of the selected sociodemographic variables in predicting cluster membership and examine differences in role overload, role conflict, life satisfaction, and work–family conflict across the identified clusters. Data were collected cross-sectionally from a convenience sample of 1187 Chilean workers and analyzed using R Studio for Windows. Descriptive statistics, cluster analysis, and multinomial logistic regression were performed. Our results show that certain sociodemographic variables have a significant impact on specific dimensions of technostress. We also identified three distinct clusters based on their technostress levels (high, moderate, and low). Cluster 1 emerged as the profile with the lowest levels across all dimensions, cluster 2 displayed moderate levels, and cluster 3 exhibited the highest levels. Multinomial logistic regression also revealed that living alone, education level, tenure, and organization size were all significant predictors of technostress cluster membership. There were also significant differences among the three clusters in terms of the consequences of technostress. Specifically, individuals in the high technostress cluster reported higher levels of role overload and role conflict, lower life satisfaction, and greater work–family conflict. Future research avenues and implications for mental health and well-being are discussed at the end of the article.
... Hızla gelişen ve yaygınlaşan bilgisayar ortamından dolayı kullanıcıların yaşadığı gerginlik ve psikolojik stres arasında teorik bir uyum bulunmaktadır (Erasmus, 2003, s. 1). Psikolojik stresle ilişkili olan teknostres birey üzerinde sinirlilik, depresyon, davranış değişikliği, ilgisizlik, izolasyon, duygusal kapanma, öfke nöbetleri, meslektaşları ve ailesiyle çatışma gibi mental ve bilişsel etkilere sahiptir (Chiappetta, 2017). Bilgi iletişim teknolojilerine yönelik bu olumsuz tutumlar bireyin bilgisayarlarla etkileşime girdiğinde korku duymasına ve teknolojiyi nasıl kullanacağına dair kafa karışıklığı içeren bilgisayar Burke, 2009, s. 58). ...
Üniversitelerde eğitim-öğretim faaliyetlerinin dijitalleşmesi durumunu, teknostres kavramı ve iletişim akademisyenleri üzerinden incelemeyi amaçlayan bu çalışmada, nitel araştırma türlerinden biri olan görüşme tekniği kullanılmıştır. Bu araştırmanın desenini ise nitel araştırma deseni olan fenomenolojik yaklaşım oluşturmaktadır. İlgili teknik ve desen ile katılımcıların teknostrese ilişkin deneyimlerini yansıtmak, bu araştırmanın öncelikli amacıdır. Araştırmanın bulguları değerlendirildiğinde katılımcıların eğitim-öğretim faaliyetlerini gerçekleştirirken farklı dijital araç ve platformlar ile birlikte çeşitli dijital eğitim-öğretim modellerini kullandıkları görülmektedir. İletişim akademisyenlerinin teknostrese ilişkin sorulara verdikleri yanıtlar incelendiğinde, katılımcıların ifadelerinde genel anlamda tekno aşırı yüke maruz kaldıklarını dile getirdikleri görülmektedir. Katılımcı deneyimlerinin ifadelerine yansımasından hareketle, iletişim akademisyenlerinin tekno istilaya maruz kalıp kalmamalarına ilişkin eşit oranda görüş bildirdikleri anlaşılmaktadır. Bununla birlikte, katılımcıların yanıtları incelendiğinde tam tersi cevaplara nazaran, tekno karmaşıklık ve tekno belirsizlik yaşadıkları görülmektedir. Son olarak ise tekno güvensizliğe yönelik katılımcı ifadeleri incelendiğinde, iletişim akademisyenlerinin eğitim-öğretim faaliyetlerindeki dijitalleşme sürecini güvensiz bulmadıkları anlaşılmaktadır. Bu doğrultuda, iletişim akademisyenlerinin eğitim-öğretim faaliyetlerindeki dijitalleşme sürecinde teknostres kavramı ile yüzleştikleri ve bu bağlamda konuya ilişkin olumlu ya da olumsuz yönde bir görüş bildirecek tecrübeye eriştikleri yine bu araştırmanın sonuçları arasındadır.
Anahtar Kelimeler: Dijital Teknolojiler, Dijital Eğitim-Öğretim Faaliyetleri, Teknostres, İletişim Akademisyenleri, Nitel Araştırma.
... Employers are advised to implement measures such as increased training on the harmful effects of technostress and specific strategies for managing symptoms to prevent its negative impact on employees. Technostress can also be influenced by organizational culture, and there is ongoing research on its effects in various industries (Chiappetta, 2017), (Farrish & Edwards, 2020) The relationship between technostress and performance can be complex and multifaceted, with both positive and negative effects. The following are the results of several previous studies on the relationship between technostress and performance, technostress can negatively impact employee creativity. ...
Workers in the manufacturing sector face the need to acquire digital skills to improve work efficiency and productivity. However, the rapid and intense spread of technology has also caused technostress and the phenomenon where the stress associated with the use of technology can disrupt the work performance This study uses questionnaires in data collection. The number of samples is 102. The variables used in this study are Digital Skill and Technostress as independent variables and Employee Performance variables as dependent variables. Data processing techniques using Smart PLS. Digital skills and technostress have a significant positive effect on employee performance. This research underscores the importance of digital skills and the potential impact of technostress on employee performance. Organizations should prioritize digital skill development initiatives and consider strategies to mitigate technostress among employees.
... Günümüz kurumlarında da olumsuz sonuçlara karşı önlem almak için bu konuda daha fazla araştırma yapılması çok fazla önem kazanmıştır (Ioannou, 2018). Teknoloji geliştikçe stres kavramı ile birlikte teknostres kavramı özellikle çalışma hayatında da karşımıza çıkmaya başlamıştır (Chiappetta, 2017). Bu kavramı araştırmak anlam alanını genişletmekle kalmayıp, örgütlerin olumsuz yönde etkilenmelerini en aza indirmeye yardımcı olmuştur (Boyer ve Davis, 2018). ...
Bu çalışmada hizmet sektörünün aracılık görevini üstlenen çağrı merkezi çalışanlarındaki teknolojik stresin onları nasıl etkilediğinin değerlendirilmesi amaçlanmıştır. Araştırmada katılımcıların yaşadıkları durumun sayısal verilerden ziyade duygu durumu şeklinde incelenebilmesi için nitel araştırma yöntemi tercih edilmiştir. Fenomolojik desende yürütülen çalışma verileri yarı yapılandırılmış görüşme formu kullanılarak toplanmış, betimsel analiz tekniği kullanılarak analiz edilmiştir. Görüşmeler özel sektörde hizmet veren çağrı merkezilerinden 7 takım lideri ve 8 müşteri temsilcisi ile yüz yüze yapılmıştır. Çalışma grubundan alınan yanıtlar değerlendirildiğinde teknolojinin mesai saatleri dışına iş için taşınması durumunda çalışanlarda mutsuzluk ve yorgunluk yarattığı ifade edilmiştir. Pandemiyle birlikte özellikle hizmet sektöründe evden çalışma modeline geçilmesi mesai kavramını çalışanlar için ortadan kaldırarak çalışanların sürekli iş dışında da iş için aktif olmalarına neden olmuştur. Bu araştırmada çağrı merkezinde farklı pozisyonlarda görev alan çalışanlarda teknolojik stresin ne gibi etkileri olduğu araştırılarak sonuçlarının ileride yapılması planlanan çalışmalar için veri kaynağı oluşturacağı ve yararlı olacağı düşünülmektedir.
... 400 adet ticari banka personeline uygulanan ankette bilgi iletişim teknolojilerinin çalışanlarda zihinsel baskı, kaygı ve karamsarlık yarattığı bulgularına varılmıştır. Chiappetta (2017) ise çalışmasında teknostres, teknostresin belirtileri, teknostresin sonuçları ve teknostres ile başa çıkma stratejileri üzerinde durmuştur. "Son zamanlarda yapılan araştırmalar teknostresin muhasebe meslek mensupları açısından da önemli olduğunu göstermiştir." ...
Z Teknostres, yoğun teknoloji kullanımı gerektiren sektörlerde bireylerin yaşadığı bir stres türüdür. Yapılan araştırmalar, tekno-aşırı yük, tekno-karma-şıklık, tekno-belirsizlik, tekno-istila ve tekno-güvensizlik olmak üzere beş alt boyuttan oluşan teknostresin farklı meslek gruplarında farklı etkiler ortaya çıkardığını göstermektedir. Bu çalışmanın amacı, muhasebe meslek mensup-larının demografik özellikleriyle teknostres seviyeleri arasındaki ilişkiyi in-celemektir. Kullanılan ölçek, Tarafdar vd. (2007) tarafından literatüre kazan-dırılan teknostres ölçeğidir. Uygulama dijital bir platform üzerinden Türkiye genelinde farklı bölgelerde faaliyet gösteren rastgele 533 meslek mensubuna yapılmıştır. Çalışma sonucunda yaş, görev süresi, unvan, çalışma şekilleri, ay-lık gelir ve belgeye sahip olma durumu değişkenlerinin meslek mensuplarının teknostres seviyesini etkilediği tespit edilmiştir. Cinsiyet ve işyerinde çalışan sayısı değişkenlerinin meslek mensuplarının teknostres seviyesini kısmen et-kilediği, medeni durum, eğitim durumu ve çalışılan coğrafi bölgenin meslek mensuplarının teknostres seviyesini etkilemediği sonucuna varılmıştır.
... Indeed, failing to handle the complexity of technology, combined with struggling to set work priorities and boundaries between work and private life, makes the person less able to cope with burnout symptoms, e.g., [18]. This, in turn, may make employees even more vulnerable to the development of a depressive mood and anxiety symptoms [80,81]. In other words, constantly dealing with a technologically demanding environment can gradually weaken individuals' energetic, motivational, emotional, and cognitive resources. ...
During the COVID-19 pandemic, remote working was pervasively implemented, causing an increase in technology-related job demands. Concurrently, there was an increase in psychological problems in the occupational population. This study on remote workers tested a moderated mediation model positing burnout, conceptualized according to the Burnout Assessment Tool, as the mediator between techno-stressors and psychological health outcomes and e-work self-efficacy as a protective personal resource. A sample of 225 remote workers filled out anonymous questionnaires measuring techno-stressors, e-work self-efficacy, burnout, and psychological health symptoms (i.e., depressive mood and anxiety symptoms). The data were analyzed using structural equation mediation and moderated mediation models, adopting a parceling technique. The results showed that burnout totally mediated the relationship between techno-stressors and depressive mood, while partially mediating the association between techno-stressors and anxiety symptoms. Moreover, e-work self-efficacy buffered the positive effects of techno-stressors on depressive mood and anxiety symptoms through burnout. The present research attested to the relevance of techno-stressors for the psychological health of remote workers and supported burnout as a mediator of this process, although anxiety symptoms were also directly related to techno-stressors. Moreover, the protective role of domain-specific self-efficacy was confirmed in the realm of remote working. Limitations and practical implications are discussed.
... Teknostresin sadece profesyonellerin çalışma hayatı üzerinde etkisi olmadığı bilinmektedir (9) . Teknostres, azalan iş tatmini gibi örgütsel etkileri yanı sıra aynı zamanda baş ağrısı ve yorgunluk gibi psiko-fizyolojik reaksiyonlar veya tükenmişlik belirtilerine de neden olabilir (19)(20)(21)(22) . Strese neden olan teknolojiye maruz kalma, çalışma yeteneğinin azalmasına ve işten ayrılma niyetine neden olabilir. ...
... According to the older sense of the word, technostress is an adaptation problem including psychological, mental, social and physical symptoms, which happens due to having to use or cope with new technologies. The newer definitions have attended to the syndrome as the result of an overexposure to excessive amounts of new information which immerses individuals in an endless flow of information on a daily basis resulting in a cognitive state called 'information overload' (Chiappetta, 2017). Digital social media exposes teachers to huge amounts of new information regarding their job, educational technologies and services shared by other teachers and students round the world and new materials, teaching tips and methodologies and techniques available over the NET. ...
Digital well-being and digital burnout refer to the positive and negative effects of digital technology use including digital social media on people's mental, physical, and psychological lives. The present study aims at exploring the ways through which digital social media can affect a group of EFL teachers' digital well-being and digital burnout. The thematic analysis of the data gathered through digital ethnography, focus group, and discussion indicated three organizing themes of digital well-being, i.e., professional information, network support and solidarity, and four organizing themes of digital burnout, i.e., technostress, job dissatisfaction, job disinterest, and confirmation bias. Some practical suggestions are provided to improve digital well-being and mitigate digital burnout.
... gibi) çalışanlarda teknolojiye bağlı olarak gelişen fiziksel ve ruhsal gelişmelere de (kaygı, endişe, stres, teknostres vb. gibi) neden olmaktadır (Chiappetta, 2017). Bu kapsamda teknostres çalışmaları çalışan-örgüt ilişkisi bağlamında son yıllarda oldukça fazla çalışmaya konu olmuştur (La Torre vd., 2019). ...
Yaşanan dijitalleşme ve dijital dönüşüm süreçlerinin modern ekonomilerde çalışanlar üzerinde çeşitli sonuçları vardır. Bu sonuçlar bireysel olabileceği gibi örgütsel de olabilmektedir. Özellikle gelişen bilgi ve iletişim teknolojilerinin çalışanlar üzerinde birçok etkisi bulunmaktadır. Bu etkilerden bir de “teknostres” olarak bilinmektedir. Teknostres, dijital teknolojilere bağlı olarak ortaya çıkan stres, endişe ve korkunun bir ifadesidir. Özellikle dijital teknolojilerin iş yerinde bir stres oluşturduğu yapılan çalışmalar sonucunda ortaya çıkmıştır. Bu çalışmanın amacı, Türkiye’de gerçekleştirilen teknostres konulu “lisansüstü tez” ve “makale” çalışmalarının kapsamının ortaya konularak çalışmaların analizlerinin ve bilimsel olarak haritasının çıkarılması amaçlanmıştır. Çalışmada yöntem olarak sistematik inceleme yönteminden yararlanılmıştır. Bu kapsamda ulusal literatürdeki YÖKTEZ ve DergiPark veri tabanlarında taramalar gerçekleştirilmiş ve toplamda 32 lisansüstü tez ve 24 makale çalışmasına ulaşılarak değerlendirmeye alınmıştır. Sonuç olarak konuyla ilgili en çok çalışma gerçekleştiren üniversite ve dergi, en çok kullanılan ölçekler gibi bazı önemli sonuçlara ulaşılmış ve teknostres konusunun 2017 yılından itibaren sıklıkla çalışıldığı ve teknolojiye bağlı olarak çalışan sayısı arttıkça teknostres düzeylerinin de arttığı sonucuna ulaşılmıştır. Ayrıca bu çalışma sonucunda teknostres konulu çalışmalar incelenerek başka araştırmacılar tarafından konuyla alakalı yapılacak çalışmalara yön gösterilmesi amaçlanmıştır.
... Keller (2022) similarly highlights the anticipation of constant availability and describes it as an encroachment on workers' lives. The dissolution of boundaries in terms of working time, the accelerated pace and expectations of unlimited accessibility, and the permanent "being on call" for new gig possibilities may not only contribute to inequalities between workers with and without elaborate German language skills but also create interaction and availability overload as well as technostress (Borle et al., 2021;Chiappetta, 2017). Given that household workers operate in private spaces and are mostly excluded from labour rights and protections common in other workplaces (Marchetti, 2022), trust-signalling criteria and tools to evaluate clients would be of particular relevance. ...
Previous studies show that gig economy-based work opens up new ways in which inequalities are (re)produced. In this context , it is particularly important to look at female cleaners in private households, where gender inequalities intersect with other axes of disadvantage such as class, migratory experience, or ascribed ethnicity. This spatially and linguistically fragmented group presents challenges for scientific research, which is reflected in insufficient data available to date. The aim of the project GigClean-from which research for this article is drawn-is to address this gap. The guiding research question is: How do domestic cleaners in the informal labour market experience working in the gig economy? The methodological design consists of 15 problem-centred interviews with platform-based cleaning labourers in private households in Vienna, who predominantly operate in the informal economy. Our results suggest that undeclared domestic work via online platforms is associated with increased power gaps between workers and clients as well as changing working conditions to the detriment of cleaners. Specifically, three recurring themes could be identified: reserve army mechanisms; lookism, objec-tification, and sexual harassment; and information asymmetry and control.
... According to psychologist Craig Brod, technostress is a modern disease of adaptation caused by an inability to cope with the new computer technologies in a healthy manner (Chiappetta, 2017). La Torre et al., (2020) supplemented that technostress is a new phenomenon that has resulted from the widespread usage of technology in the current digital age. ...
In the outbreak of the COVID-19 pandemic, the use of technology surged as an available tool in adapting to the changes in the educational system. While technology became an avenue for the continuation of education, it also paved the emergence of technostress in the teaching profession. Technostress pertains to stress induced by the widespread utilization of Information and Communication Technology (ICT) in the current setup of education. Thus, this descriptive study aimed to assess the level of technostress of senior high school teachers at the University of the Cordilleras as a basis for identifying effective ways to manage the phenomenon under study. Furthermore, it sought to determine the impact of sociodemographic variables on the level of technostress of teachers who were selected via total enumeration (n=75). Data were gathered through an online survey questionnaire. The collected data were statistically examined through mean, percentage, and Independent T-test. Prior to this, normality was established through Shapiro-Wilk Test and Levene's Test. This study revealed that teachers experience a high level of technostress in the digital workplace. Furthermore, it showed that sociodemographic variables like age, educational attainment, marital status, and sex significantly influence the level of teachers' technostress. This implies that these variables must be taken into account when designing technostress management strategies for the improvement of teachers' overall well-being. Finally, it is recommended that a larger sample size, similar sociodemographic characteristics, and other quantitative methods may be considered for future research endeavors.
... El uso desadaptativo de las tecnologías de la información y comunicación (TIC) puede desencadenar en tecnodependencia (1), tecnoestrés y tecnoadicción (2). En este sentido, es necesario estudiar los efectos negativos que tienen el uso y abuso de las TIC, pues esto puede hacer difusa la línea entre la vida laboral y personal (3,4), aumentar el estrés de rol y disminuir la productividad (5). ...
Introducción:
La tecnodependencia es un fenómeno en aumento que podría intensificar riesgos psicosociales como el tecnoestrés y la tecnoadicción, los cuales están asociados al deterioro de la salud y a consecuencias negativas para las organizaciones.
Objetivo:
Analizar el papel de la tecnodependencia en el tecnoestrés y la tecnoadicción en trabajadores de Colombia y México.
Materiales y métodos:
Se llevó a cabo un estudio con una estrategia asociativa, predictiva, que contó con 1137 participantes (nacionalidad colombiana = 46 % y nacionalidad mexicana = 54 %). Se utilizó una ficha de datos sociodemográficos y laborales, las escalas de medición de tecnodependencia, tecnoestrés y tecnoadicción. Para el análisis de los datos se realizó un modelo de senderos.
Resultados:
La generación muda (r = 151), el uso compulsivo del celular (r = 384), el phub-bing (r = 312) y el uso del celular al conducir (r = -0.21) presentaron una relación positiva con el uso excesivo de las tecnologías y una influencia directa en su uso compulsivo. Se concluye que la tecnodependencia cumple un papel predictor del tecnoestrés, y especialmente de la tecnoadicción, en trabajadores colombianos y mexicanos. Es fundamental monitorear el comportamiento de estos riesgos psicosociales emergentes asociados a la tecnología, dadas las implicaciones que tiene en la salud de las personas, sobre todo en el contexto de pandemia.
... Technostress was first coined in 1984 by American psychologist Craig Brod, who described it as "a modern adaption disorder brought on by the difficulty of coping with new computerized technologies in a healthy manner" (Chiappetta, 2017). However, with advancements in both technology and communications the internet has evolved into a universal informational resource. ...
The stigma surrounding mental health in IT education and industry impacts productivity, health, and career prospects. Little research focuses on mental health factors and efforts in science, technology, engineering, and mathematics (STEM). This chapter collates important factors affecting mental health in STEM, identifies existing efforts, and highlights research gaps. Contributions of this chapter are two-fold: (a) a working taxonomy of the most commonly reported factors affecting mental health in STEM along with the systematic efforts done to improve these factors, and (b) research gaps in systematic efforts which improve the factors identified in the taxonomy, paving the way for future research to fill these gaps. This chapter contributes to a better understanding of mental health in STEM for educational and workplace settings.
... Technostress was first coined in 1984 by American psychologist Craig Brod, who described it as "a modern adaption disorder brought on by the difficulty of coping with new computerized technologies in a healthy manner" (Chiappetta, 2017). However, with advancements in both technology and communications the internet has evolved into a universal informational resource. ...
The stigma surrounding mental health in IT education and industry impacts productivity, health, and career prospects. Little research focuses on mental health factors and efforts in science, technology, engineering, and mathematics (STEM). This chapter collates important factors affecting mental health in STEM, identifies existing efforts, and highlights research gaps. Contributions of this chapter are two-fold: (a) a working taxonomy of the most commonly reported factors affecting mental health in STEM along with the systematic efforts done to improve these factors, and (b) research gaps in systematic efforts which improve the factors identified in the taxonomy, paving the way for future research to fill these gaps. This chapter contributes to a better understanding of mental health in STEM for educational and workplace settings.
... Technology has altered the world, made living easier, and is now so ingrained in people's lives that it is nearly impossible to imagine life without it. The advancement of humanity had enabled by the advent of digital technology and the growth of the Internet (Chiappetta 2017). Information and communication technology (ICT) is becoming a rapidly changing and renewing technology for higher education. ...
... The growth of the internet and the increasing prevalence of digital technology has allowed humanity to advance; the new technology and use of the internet have transformed businesses that have adopted the digital world, and social networking sites communication and Web 2.0 have undergone significant change. Now, everyone has become both a user and a content creator [1]. An American psychologist named Craig Brod first used the word "technostress". ...
Technostress comprehends the adverse psychophysical effects due to the inability to cope with Information and Communication Technologies (ICT). The use of ICT has been associated with diverse psychopathological conditions. This exploratory and cross-sectional study with a convenience sample of 470 adults aims to understand the ICT user profiles considering technostress dimensions and examine how these are associated with mental health and transdiagnostic processes.
A latent profile analysis revealed three distinct ICT user profiles: (a) The techno-functional; (b) The techno-strained; and (c) The techno-addicted. The last present clinical levels of anxiety and depression, suggesting they belong to a potentially vulnerable group, with higher levels of rumination, worry, and suppressed emotions, and supporting a transdiagnostic process-based approach to dysfunctional ICT interaction. This research enables a better understanding of how adults interact with ICT and highlights dysfunctional processes that may be relevant for technostress assessment and mental health interventions
One of the significant challenges arising from the pervasive use of technology in contemporary society is technostress. Defined as the psychological stress and discomfort resulting from an individual's interaction with technology, technostress has emerged as a critical issue across various domains, including education. Accordingly, this book chapter first provides a general discussion of the concept of technostress, followed by an in-depth examination of its manifestation in the context of education. Within this framework, the chapter systematically examines the key factors contributing to technostress in education, the adverse consequences it entails, and, finally, the strategies for mitigating its impact. By offering a comprehensive exploration of technostress specific to the education, the study aims to raise awareness about technostress in this field and offer practical guidance for managing this issue, ultimately helping both educators and students navigate the challenges associated with technology use in educational contexts.
Bu araştırma Erzincan ilinde bulunan bir eğitim ve araştırma hastanesinde görev yapan sağlık çalışanlarının tekno-stres algıları ile mesleki tükenmişlikleri arasındaki dolaylı ilişkide dönüşümcü liderlik davranışlarının aracılık rolünü tespit etmek amacıyla gerçekleştirildi. Araştırma amacı doğrultusunda literatürdeki tekno-stres (bağımsız değişken), mesleki tükenmişlik (bağımlı değişken) ve dönüşümcü liderlik (aracı değişken) ölçekleri kullanıldı. Hastanede doktor, hemşire, diğer sağlık personeli, idari personel ve destek personeli olarak görev yapan 1462 çalışandan basit rastgele örnekleme yöntemi kullanılarak 341 kişiye ulaşılarak araştırma gerçekleştirildi. Araştırma amacı doğrultusunda belirlenen hipotezlerin sınanabilmesi için AMOS22, SPSS 27 ve process macro eklentisi kullanılarak geçerlilik ve güvenirlik analizleri, korelasyon analizi ve aracılık rolünün tespiti için de process macro model 4 uygulandı. Araştırma sonuçlarına göre sağlık çalışanlarının tekno-stres düzeyleri ile mesleki tükenmişlikleri arasında istatistiksel olarak anlamlı ve yüksek düzeyde pozitif bir ilişki tespit edildi. Ayrıca sağlık çalışanlarının tekno-stres düzeyleri ve mesleki tükenmişlikleri ile dönüşümcü liderlik davranışları arasında istatistiksel olarak anlamlı ve yüksek düzeyde negatif bir ilişki bulgulandı. Sağlık çalışanlarının tekno-stres algıları ile mesleki tükenmişlikleri arasındaki dolaylı ilişkide dönüşümcü liderlik davranışlarının kısmi aracılık rolüne sahip olduğu da belirlendi. Sonuç olarak yapılan araştırma ve bulgular değerlendirildiğinde ayrıca ilgili alan yazını incelendiğinde özellikle yerli literatürde tekno-stres ile mesleki tükenmişlik arasındaki ilişkide dönüşümcü liderliğin aracı rolünün irdelendiği bir çalışmaya rastlanmamıştır. Yapılan bu çalışmanın ilgili literatüre önemli bir değer sağlayacağı düşünülmektedir.
Digital technologies, although enhancing productivity and communication, also contribute to technostress at work. This study addresses the fragmentation in existing models of hindrance technostressors by proposing a unified hierarchical model of digital hindrance stressors tailored to contemporary digital work environments. The research synthesizes various existing models and uses a mixed-methods approach, including a qualitative prestudy and extensive surveys with more than 5,800 participants to identify and validate 12 first-order and 5 second-order digital hindrance stressors. The new model offers both detailed and streamlined measurement tools, enhancing its applicability in diverse organizational contexts. For practitioners and policymakers, this study provides a comprehensive framework to assess and mitigate the adverse impacts of digital stressors. The unified model allows organizations to understand specific stressors their employees face and implement targeted interventions to improve well-being and productivity. By using this model, occupational health professionals can better address the psychological and physical health implications of technostress. Moreover, the findings offer actionable insights for designing digital work environments that minimize stress and foster a healthier, more productive workforce. This research bridges the gap between theoretical technostress models and practical applications, guiding effective strategies for managing digital workplace stress.
Technostress refers to the negative psychological and physical effects of technology use (Brod, 1984; Shu, Tu, & Wang ,2011). The reasons for this include factors such as information overload and inability to cope with the pressure to stay up to date with technology. Undoubtedly, there is a strong relationship between technostress and technology use (Brod, 1984). Today, technostress has become a common problem among teachers (Madigan & Kim, 2021). This study aims to reveal the relationship between the levels of technostress that classroom teachers may have experienced and their perceptions of competence towards Information Communication Technologies (ICT). In addition, teachers' technostress levels and ICT efficacy perceptions were examined in terms of various descriptive variables. The study was conducted with the relational survey model, one of the quantitative research methods, and two scales and various descriptive questions were used. In the study, independent sample t-test, Mann-Whitney U test and one sample ANOVA were used to determine the difference between multi-group variables. Bivariate Pearson correlation analysis was applied to test the relationship. The results of the analysis showed that there was a statistically significant relationship between teachers' technostress levels and their perceptions of ICT efficacy (r= 0.343; p
Technology integration in higher education has been widely recognised for its multifarious benefits. Nevertheless, arising from various factors, the prevalence of technostress poses a substantial impediment to learning effectiveness. In response, this study employs visualisation analysis and systematic review techniques to formulate a comprehensive model that encompasses variables related to technostress. Based on a systematic selection from 1,861 publications, 83 publications were included to model predictors and outcomes of higher-education students’ technostress. Our findings reveal that the COVID-19 pandemic has spurred growing academic interest in technostress, owing to concerns about the stressful and anxious nature of remote learning. Existing research on this topic predominantly relies on technology acceptance models and theories, with ongoing expansions incorporating variables from multiple research domains. In particular, external factors assume pivotal roles as predictors of technostress, along with subdimensions related to technostress. The impact of technostress can be observed in various aspects, such as learning experiences and performance outcomes. The findings of this study provide valuable insights for future research endeavours, facilitating further exploration and informing technology-enhanced teaching practice.
Dissertation Research Methods: A Step-by-Step Guide to Writing Up Your Research in the Social Sciences focuses specifically on the methodology for planning, writing and submitting your dissertation thesis. Written by two methodology experts in the social sciences, the book provides a step-by-step guide through each stage of the dissertation process.
It covers all aspects of the methodological considerations needed, from choosing a topic or research question, developing a literature review, identifying research gaps, accessing potential study participants, utilizing the right sampling strategies, analyzing data and writing up findings. Readers are introduced to the main research methods normally used in dissertations and their characteristics, and they are guided to choose an appropriate research method for their study, provide a substantial description of the selected method and articulate strong arguments in support of it. The book is filled with templates, exemplars and tools to help students write about methodology in their thesis and to equip readers to successfully troubleshoot any methodology challenges they may face.
This compact book will be of use to all graduate students and their supervisors in the Social Sciences and Education and Behavioural Sciences who are looking for a guide to working with robust and defensible methodological principles in their dissertation research and theses.
Work and the working environment could have a decisive role in the development of symptoms which, in turn, may determine the onset of some forms of headache, as well as increase the frequency and/or intensity of pre-existing forms. Technostress is one of the new occupational diseases under the ruling of Judge Guariniello (2007) and has been included in the obligations of risk assessment in accordance with T.U. 81/2008 and Legislative Decree 106/2009. Under this term various addictions are covered: video addiction, internet addiction disorder, social network craze, information overload, multitasking, cybersex addiction, and email addiction. The psychologist Craig Brod was the first to coin this term, which can manifest itself with many symptoms: headache, hypertension, anxiety, panic attacks, loss of concentration, gastrointestinal and cardiovascular disorders, depression, loss of libido and even behavioral changes and relational isolation. In the past, this condition mostly affected the manager, it is now widespread among workers of other at-risk groups, such as, call center operators, accountants, networkers, journalists, advertisers and financial analysts. Training for stress prevention (art. 37, TU 81/208) and the evaluation of work-related stress are legal requirements for Italian companies, which would otherwise incur in breach of paragraph 1, article 29 of Law no. 81/2008.
Nomophobia is the uncontrolled fear of remaining disconnected from the mobile phone network. The symptoms range from simple anxiety (e.g., low battery or credit, lack of coverage, mobile forgotten) to panic attacks: shortness of breath, dizziness, tremors, sweating, fast heartbeat, chest pain and nausea.
Despite being used frequently due to the benefits brought to daily life, the use of technology also brings with it certain disadvantages. One of these disadvantages, stress, is referred to as technostress. This study analyzes the technostress levels of social networking website users through different variables. Social networking website users were chosen under the assumption that they utilize technology more frequently and closely follow technological developments. Data was gathered by an online questionnaire, with 765 participants. The study concluded that social networking website users have a medium level of technostress, mainly caused by environmental reasons as opposed to social reasons. Also, it was found that age and familial monthly income causes differentiation in technostress levels.
Describes the causes and symptoms of technostress (a modern disease of adaptation caused by an inability to cope with new technologies) as it relates to school librarians. Skills for managing change and conflict are discussed, and case studies of several actual victims of technostress are presented. (MES)
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