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Inclusive Jobs: a project to help people with impairment find opportunities – Heuristic evaluation to diagnose usability problems
Abstract
Inclusive Jobs is a web project to help empower impaired people who struggle to reach professional demands of the market. It is an experimental project, part of the interactive design postgraduate program at SENAC. The whole project has 4 stages of research and development: mapping users' expectations, structuring the information, developing prototype and usability testing. This paper presents the project's high fidelity prototype evaluating phase, aspiring to validate the development directions and find usability problems for further development and discussion. The usability analysis is based on Nielsen and Molich's Heuristic Evaluation method.
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Considerando os preceitos de System Thinking de Donald Norman, onde um produto é um conjunto integrado de experiências coesas, o manifesto de arquitetura de informação pervasiva de Resmini e Rosatti e a evolução das heurísticas de usabilidade frente o surgimento da terceira onda da computação, este artigo explicita o conceito de jornada do usuário, analisando três aplicativos distintos relacionados a Disney, para a construção da experiência do usuário em um ecossistema interativo.
Considering Donald Norman’s precepts of system thinking, where a product is an integrated set of cohesive experiences, the pervasive information architecture manifest of Resmini and Rosatti and the evolution of usability heuristic as a reflex from the third wave of computing, this paper explicit the concept of user’s journey, analyzing three distinct Disney apps, for the development of users’ experience through an interactive ecosystem.
Este artigo expõe a alternativa presencial para aplicação de Avaliação Heurística com o objetivo de testar osprocessos de procura e compra de livros nas livrarias online da Travessa, da Siciliano e da Nobel. A técnica éapresentada com utilização de 5 especialistas em usabilidade e base em 12 heurísticas como diretriz de avaliação. O final do artigo apresenta recomendações separadas e dispostas por cada heurística.
This research presents the relation of sense of objects with usability and user experience as it is influenced by the context of use, the interaction with apparatuses and the transformation of the perceived value through a narrative of experience. The research analyses subject meaning and significance fators with usability and experience concepts in a pervasive scenario of ecology systems and cross-channel interactions.
Ratings from single evaluators are very unreliable when usability specialists judge the severity of usability problems found by heuristic evaluation, but the mean severity rating from four evaluators gets within half a rating point of the true severity 95% of the time. Also, the evaluators do agree that usability problems found by heuristic evaluation are all real problems even though each rater had originally only identified a small proportion of the problems.
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- Roger Mucchielli
Mucchielli, Roger. 1979. O questionário na pesquisa psicosocial. Ed. Martins Fontes. São Paulo, Brazil.
Nielsen, Jakob. 1995. 10 usability heuristics for interface design. < www.nngroup.com/ articles /ten-usability-heuristics>
Experiência do ususário: a jornada de Designers nos processos de gestão de suas empresas de pequeno porte utilizando sistema fantasiado em ecossistema de interação cross-channel. Thesis. 239p. Escola Superior de Desenho Industrial
- Adriano Renzi
- Bernardo
Renzi, Adriano Bernardo. Experiência do ususário: a jornada de Designers nos processos de gestão de suas empresas de
pequeno porte utilizando sistema fantasiado em ecossistema de interação cross-channel. Thesis. 239p. Escola Superior de
Desenho Industrial. Rio de Janeiro, Brazil, 2016
Martins Fontes. São Paulo, Brazil. Nielsen, Jakob. 1995. 10 usability heuristics for interface design
- Roger Mucchielli
Mucchielli, Roger. 1979. O questionário na pesquisa psicosocial. Ed. Martins Fontes. São Paulo, Brazil.
Nielsen, Jakob. 1995. 10 usability heuristics for interface design. < www.nngroup.com/ articles /ten-usability-heuristics>
Nielsen, Jakob. 1995. Characteristics of Usability Problems Found by Heuristic Evaluation.
https://www.nngroup.com/articles/usability-problems-found-by-heuristic-evaluation/