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The State of UAE Healthcare Service Delivery: Public Perceptions-Preliminary Insights

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The UAE Ministry of Health and Prevention has been developing a comprehensive system proficient of rationalizing the involvement of all institutions providing health services and leading such input to make quality, access, and affordability of healthcare as the triad. The study aims to investigate public perceptions of healthcare delivery in the UAE with respect to affordability, availability/access, and quality. Given the recent mandatory healthcare coverage for all employees by their employers, this study will focus on the public perception’s appropriateness and application of the current healthcare practices in the UAE. This exploratory study highlights the findings of perceptions on UAE healthcare services delivery from 5,855 respondents. The key findings indicated the differences in perceptions across different socio-demographics groups with respect to healthcare services factors: quality, access and approachability, affordability and responsiveness, respectively. This report compares and contrasts key areas including the imperative need for healthcare expansion and reforms, historical and ideological perspectives, and insights into the health development in the Middle East. Furthermore, the report explores the main purposes, practices and reforms in UAE healthcare service delivery. Based on the findings, the study provides some policy recommendations and future directions while taking into account the current public-private partnership landscape in the country. Source: http://www.mbrsg.ae/HOME/PUBLICATIONS/Research-Report-Research-Paper-White-Paper/The-State-of-UAE-Healthcare-Service-Delivery.aspx
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... As an analog system, health care was scantily equipped to cope with the rapidly emerging pandemic [2]. The United Arab Emirates (UAE) health care system, like many international health care systems, had been largely based on the "in-person visit" model of care [3]. This care delivery model was challenging during the COVID-19 pandemic, given the fast spread of the virus and risk of transmission to uninfected patients who were seeking medical assessment [2,[4][5][6]. ...
... 2. Cultural compatibility. 3. Support for the transition to telemedicine. ...
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Background: Telemedicine is a care delivery modality that has the potential to broaden the reach and flexibility of healthcare services. In the UAE, telemedicine services are mainly delivered through either integrated hospital OPDs or community clinics. However, it is unknown if patients' perception of and satisfaction with telemedicine services differed between these two types of healthcare systems during the COVID-19 pandemic. Objective: We aimed to explore the differences in patients' perception of and satisfaction with telemedicine between hospital OPD and community clinics during the COVID-19 pandemic. We also aimed to identify patient- or visit-related characteristics contributing to patient satisfaction with telemedicine. Methods: In this cross-sectional study that was conducted at Abu Dhabi healthcare centers, we invited outpatients aged ≥18 years, who completed a telemedicine visit during the COVID-19 pandemic to participate in our study. Patients' perception of and satisfaction with telemedicine with reference to the two system types: hospital OPDs versus community clinics was assessed using an online survey that was sent as a link through SMS system. Regression models were used to describe the association between patient- and visit- related characteristics, and the perception of and satisfaction with telemedicine services. Results: A total of 515 patients have participated in this survey. Patients' satisfaction with telemedicine services was equally high with no statistically significant difference between the two setting types (hospital OPD=73.76% vs. community clinic= 66.27%, p=0.189). Video consultation was associated significantly with increased patient satisfaction (OR= 2.57, 95% CI: 1.04-6.33, p=0.04), and patients' support of transition to telemedicine use during and after the pandemic (OR= 2.88, 95%CI: 1.18-7.07, p=0.021). Patients who used video consultation were more likely to report that telemedicine improved access to healthcare services (OR=3.06, 95% CI: 1.71-8.03, p=0.023), reduced waiting time and travel costs (OR= 4.94, 95%CI: 1.15-21.19, P=0.032), addressed patient's needs (OR=2.63, 95% CI: 1.13-6.11, p= 0.025), and eased expression of patients medical concerns during the COVID-19 pandemic (OR= 2.19, 95% CI: 0.89-5.38, p= 0.088). Surprisingly, middle-aged patients were two times more likely to be satisfied with telemedicine services (OR=2.12, 95% CI: 1.09-4.14, p= 0.027) than any other age group in this. Conclusions: These findings suggest that patient satisfaction was unaffected by the health system setting in which they received the teleconsultation, whether hospitals or community clinics. Video consultation was associated with increased patient satisfaction with telemedicine services. Efforts should be focused on strategic planning for enhanced telemedicine services, video consultation in particular, for both emergent circumstances such as the COVID-19 pandemic as well as day to day healthcare delivery.
... A self-administrated questionnaire was used for data collection. The questionnaire was adapted from a previously used questionnaire [15] and contained two sections as follows: ...
... Although, in 2018, the number of physicians per 10000 population was 31.4 [19], a rate that is higher than that seen in developed countries. Physicians shortage exacerbated by many taking on managerial roles places pressure on physicians to spend less time with the patient and thus resulting in the poor perception of the responsiveness element of the service quality [15,20]. ...
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Background: The understanding of the public's perceptions concerning health services provides valuable insights for health system improvements. Thus, this study aims to examine the public perceptions of the state of the healthcare service delivery in KSA concerning healthcare quality, affordability, availability/ access, and responsiveness. Methods: This is a cross-sectional descriptive study. Between July 2019 and March 2020, an online self-administrated questionnaire was distributed using convenience sampling. Data was collected from 1,232 respondents and were then analyzed using the Statistical Package for Social Sciences (SPSS). Results: The study found that the public generally possessed positive perceptions towards quality, accessibility. The overall agreement on most of the healthcare statements related to quality, accessibility, and satisfaction was greater than 50%, whereby the overall agreement was significantly low for responsiveness and varied for the affordability factor. In reference to responsiveness, the results show that more than 60% of the participants agreed that doctors act do not spend plenty of time with them. For the healthcare service affordability factor, 30% of the respondents were uncertain if they can get medical care without being set back financially. Conclusion: Although Saudi Arabia offers free of charge health services to the public, shortcomings related to healthcare affordability are a concern and should be a priority on the country's agenda as they move towards privatization. Also, to strengthen the healthcare system, attention should focus on healthcare system responsiveness.
... However, a recently conducted research study reported that the majority of Arab patients diagnosed with chronic diseases prefer to delegate medical decisions directly to their doctors. 56 This might be correlated to the UAE-based cultural and health habits directing patients toward a paternalistic medical approach. In turn, the patients' active participation in decision-making regarding their health may still be an atypical idea. ...
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Objective This study examines the application of the adaptive choice‐based conjoint (ACBC) method to facilitate the shared decision‐making (SDM) process for osteoarthritis (OA) treatment. Methods The study recruited adult patients with OA attending the rheumatology/orthopedics clinics in a local urban hospital in Abu Dhabi, United Arab Emirates (UAE). Participants completed a questionnaire regarding who influences their decision in selecting OA medication, followed by an ACBC questionnaire about OA medication preferences and a questionnaire about the potential contribution of ACBC to the SDM process. A univariate analysis was used to investigate the relationships between participant variables and factors that influence their decision‐making processes. The chi‐squared test, Fisher's exact test, Cramér's V coefficient test, and multivariable logistic regression analysis were used. The primary outcome investigates the contribution of the ACBC method to the SDM process for OA treatment. Secondary outcomes measure the association between patient demographics and variables related to the SDM process and ACBC questionnaire. Results Five hundred patients participated in this study, with a response rate of 100%. Most study participants were 60 to 69 years old (34.8%), women (78.8%), and UAE nationals (90.4%). Patients’ opinions and online or paper information influencing their decision in selecting OA medication had a statistically significant association with age, gender, education, and employment (P = 0.001, P = 0.039, P = 0.002, and P = 0.001, respectively). Employment status showed the strongest association (φc 0.170) with being independent in making the decision about OA medications, whereas education levels showed the strongest association (φc 0.24) with decisions impacted by online or paper information. The results of the multivariable logistic analysis showed that the only statistically significant variable for online or paper information that influenced the decision in selecting OA medication was education level (P = 0.003). Most participants agreed or strongly agreed that the ACBC predicted their preferences for OA treatment (96.8%) and that the questionnaire may help doctors understand patient preferences (93%), and they recommended the use of the ACBC tool in doctors’ clinics to aid the SDM process (92.8%) between patients and their physicians. Conclusion An ACBC approach can facilitate doctors’ understanding of patient preferences and aid the SDM process. Most patients with OA are independent or influenced by their physician when making decisions about OA medication. Higher education and employment among patients with OA are associated with a better involvement in the SDM process for available treatment.
... In United Arab Emirates (UAE), the local health authority of Abu Dhabi started a comprehensive framework that can handle enormous amounts of medical records and clinical data about patients, records, medical history, and pharmaceutical information. This electronic-based health system, called e-health, is designed as a platform that allows smooth exchange of data among different healthcare providers [8]. However, the problem that is still facing the healthcare sector throughout the world is how to create, maintain, and share sensitive medical records and clinical data among various stakeholders without sacrificing data privacy and integrity. ...
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Economic diversification is the process of structurally transforming an economy away from a single income source toward multiple sources from a growing range of sectors and markets. Given the economic diversification, ethical implications, and social impact of medical tourism, combined with the foreign income potential and the growth in the number of countries offering medical tourism services, the way a destination brands itself is critical to attracting medical tourists. This chapter will identify how top medical tourism destinations position themselves, while uncovering the key attributes they mention as part of their branding strategy and defining the emphasis they place on different aspects of the medical tourism experience upon contributing to economic diversifications in the United Arab Emirates. The critical insight of medical tourists' decision-making process and their motivation to travel overseas countries for the treatments is provided in this study through a qualitative approach and semi-structured interviews. In a recent study conducted by the authors, there were nine motivational factors identified which effecting on the medical tourism decision-making process for economic diversification: (1) expert physicians and doctors, (2) quality of care and services, (3) medical treatment cost, (4) sources of information, (5) tourism facilities, (6) excellent vacation spot, (7) improving health, (8) risks, and (9) communication and language barriers.
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Background: Kangaroo mother care (KMC), originally defined as skin-to-skin contact between a mother and her newborn, frequent and exclusive or nearly exclusive breastfeeding, and early discharge from hospital, has been proposed as an alternative to conventional neonatal care for low birthweight (LBW) infants. Objectives: To determine whether evidence is available to support the use of KMC in LBW infants as an alternative to conventional neonatal care before or after the initial period of stabilization with conventional care, and to assess beneficial and adverse effects. Search methods: We used the standard search strategy of the Cochrane Neonatal Review Group. This included searches in CENTRAL (Cochrane Central Register of Controlled Trials; 2016, Issue 6), MEDLINE, Embase, CINAHL (Cumulative Index to Nursing and Allied Health Literature), LILACS (Latin American and Caribbean Health Science Information database), and POPLINE (Population Information Online) databases (all from inception to June 30, 2016), as well as the WHO (World Health Organization) Trial Registration Data Set (up to June 30, 2016). In addition, we searched the web page of the Kangaroo Foundation, conference and symposia proceedings on KMC, and Google Scholar. Selection criteria: Randomized controlled trials comparing KMC versus conventional neonatal care, or early-onset KMC versus late-onset KMC, in LBW infants. Data collection and analysis: Data collection and analysis were performed according to the methods of the Cochrane Neonatal Review Group. Main results: Twenty-one studies, including 3042 infants, fulfilled inclusion criteria. Nineteen studies evaluated KMC in LBW infants after stabilization, one evaluated KMC in LBW infants before stabilization, and one compared early-onset KMC with late-onset KMC in relatively stable LBW infants. Sixteen studies evaluated intermittent KMC, and five evaluated continuous KMC. KMC versus conventional neonatal care: At discharge or 40 to 41 weeks' postmenstrual age, KMC was associated with a statistically significant reduction in the risk of mortality (risk ratio [RR] 0.60, 95% confidence interval [CI] 0.39 to 0.92; eight trials, 1736 infants), nosocomial infection/sepsis (RR 0.35, 95% CI 0.22 to 0.54; five trials, 1239 infants), and hypothermia (RR 0.28, 95% CI 0.16 to 0.49; nine trials, 989 infants; moderate-quality evidence). At latest follow-up, KMC was associated with a significantly decreased risk of mortality (RR 0.67, 95% CI 0.48 to 0.95; 12 trials, 2293 infants; moderate-quality evidence) and severe infection/sepsis (RR 0.50, 95% CI 0.36 to 0.69; eight trials, 1463 infants; moderate-quality evidence). Moreover, KMC was found to increase weight gain (mean difference [MD] 4.1 g/d, 95% CI 2.3 to 5.9; 11 trials, 1198 infants; moderate-quality evidence), length gain (MD 0.21 cm/week, 95% CI 0.03 to 0.38; three trials, 377 infants) and head circumference gain (MD 0.14 cm/week, 95% CI 0.06 to 0.22; four trials, 495 infants) at latest follow-up, exclusive breastfeeding at discharge or 40 to 41 weeks' postmenstrual age (RR 1.16, 95% CI 1.07 to 1.25; six studies, 1453 mothers) and at one to three months' follow-up (RR 1.20, 95% CI 1.01 to 1.43; five studies, 600 mothers), any (exclusive or partial) breastfeeding at discharge or at 40 to 41 weeks' postmenstrual age (RR 1.20, 95% CI 1.07 to 1.34; 10 studies, 1696 mothers; moderate-quality evidence) and at one to three months' follow-up (RR 1.17, 95% CI 1.05 to 1.31; nine studies, 1394 mothers; low-quality evidence), and some measures of mother-infant attachment and home environment. No statistically significant differences were found between KMC infants and controls in Griffith quotients for psychomotor development at 12 months' corrected age (low-quality evidence). Sensitivity analysis suggested that inclusion of studies with high risk of bias did not affect the general direction of findings nor the size of the treatment effect for main outcomes. Early-onset KMC versus late-onset KMC in relatively stable infants: One trial compared early-onset continuous KMC (within 24 hours post birth) versus late-onset continuous KMC (after 24 hours post birth) in 73 relatively stable LBW infants. Investigators reported no significant differences between the two study groups in mortality, morbidity, severe infection, hypothermia, breastfeeding, and nutritional indicators. Early-onset KMC was associated with a statistically significant reduction in length of hospital stay (MD 0.9 days, 95% CI 0.6 to 1.2). Authors' conclusions: Evidence from this updated review supports the use of KMC in LBW infants as an alternative to conventional neonatal care, mainly in resource-limited settings. Further information is required concerning the effectiveness and safety of early-onset continuous KMC in unstabilized or relatively stabilized LBW infants, as well as long-term neurodevelopmental outcomes and costs of care.
Article
During the last decade, the United Arab Emirates (UAE) has been the biggest market for public–private partnerships (PPPs) in Gulf Cooperation Council (GCC) countries. Currently, PPPs are increasingly being used in the rapid development of UAE infrastructure projects. Despite this fact, little is known about the success factors for adopting such an approach for the infrastructure projects in the UAE. Twenty-one in-depth interviews were held with PPP experts and key personnel who have experience in the development life cycle of PPP infrastructure projects in the UAE in order to investigate their perception of the key success factors of PPP in UAE infrastructure projects and examine the relative importance of these factors. The results show that the five most important critical success factors (CSFs) for all respondents were: availability and effectiveness of proper regulatory and legal framework for PPPs; proper risk allocation and sharing among project stakeholders; clear project brief and client outcomes; comprehensive and business viability of project feasibility study; and finally, proper project value management systems during different project phases. These findings should be taken into consideration by public and private partners when developing new PPP projects in the UAE in order to increase the success rates of these projects.