SHEARS Inc. Salon Management System
Annie Chai#, Chuah Chai Wen#
# Information Security Interest Group (ISIG), Faculty Computer Science and Information Technology, University Tun Hussein Onn Malaysia
E-mail: firstname.lastname@example.org, email@example.com
Abstract— Management system is the framework of processes and procedures used to ensure that an organization can fulfil all task
required to achieve its objectives. In recent times, most organization will opt to use management system in their daily business task.
There are those who still use the non-computerized system as opposed to the computerized management system. The non-
computerized system may be effective but it also causes greater task load when implemented. Computerized system makes it easier
for users with functions such as searching, automatic calculation, and display of related information with minimal queries. The
development of Shears Inc. Salon Management System is to act an alternative to the non-computerized system implemented by
Shears Inc. Salon. The system developed will be able to decrease the task load of owner and employees of Shears Inc. Salon. Software
Development Life Cycle methodology is used in the development of Shears Inc. Salon Management System. This system is installed in
computer device. It runs on local host server and MySQL is used as the database server. The programming language used in
developing Shears Inc. Salon Management System is PHP programming language. Hence, Shears Inc. Salon Management System is
an alternative for the salon to manage recording tasks.
Keywords— salon management system, computerized system, software development life cycle.
Shears Inc. Salon is a hair salon owned by Mr. Kenny.
The salon is located at Lot 1980, Block 16 KCLD, Brighton
Square Jalan Song, Kuching, Sarawak, Malaysia. The
operating hours is from Monday to Sunday, 10a.m. to 8p.m.
and can be contacted at 082-285556. The salon offers hair
services such as cut, wash, rebounding, bleach, perming, and
The salon has three employees who provide hair services.
To date, all the employees and the owner take a part in
recording transactions information manually. The
transactions are categorized into daily and periodic
transaction. The daily transactions include recording
payments, appointments, and customer information. The
periodic transactions include recording new product
information, amount of stock added and the amount of stock
that have been used. The information recorded during daily
and periodic transactions are needed as a reference record
used during stock check, and analysis of service sales. The
salon relies on the non-computerized system to record those
Yet, the non-computerized system inconveniences the
owner and employees when any calculation needs to be
completed fast, searching is needed, and when analysis is
conducted. These processes are time consuming especially
searching the customer information for generating the
monthly and yearly revenue reports. Therefore, a systematic
computerized system for Shears Inc. Salon Management
System using object oriented approach was designed,
developed and tested.
The following sections in the paper are organized as
follows. In Section II literature review, analysis and features
of existing systems similar to Shears Inc. Salon Management
System is discussed. Section III discusses about waterfall
model, one of the model of Software Development Life
Cycle (SDLC). Section IV discusses about the system
analysis and design. Section V is about the implementation
and testing of system. Lastly, Section VI concludes the
documentations and development of the Shears Inc. Salon
II. LITERATURE REVIEW
In accordance with ISO 9000:2000, management system
is defined as a set of interrelated or interacting elements to
establish policy and objectives, and to achieve those
objectives [1, 2]. Today, management system is slowly
becoming a necessity to business organizations. The
management system is slowly becoming the norm by taking
over tasks that are meddlesome to be done manually .
INTERNATIONAL JOURNAL ON INFORMATICS VISUALIZATION
VOL 1 (2017) NO 4 - 2
e-ISSN : 2549-9904
ISSN : 2549-9610
Computerized systems are fast, reduces data anomalies,
reduces data redundancy, low paper usage and generates
information needed automatically [4 - 7]. Manual system
takes time in data retrieval, has higher chances of anomalies
and redundancy, high paper usage and needs to gather
analysis data step by step.
A. Xandaro Scheduling Software
Xandaro Scheduling Software  main focus is on the
appointment function. This software is easy to maneuver.
The making of appointments uses images to differentiate
employee and it progresses part by part instead of enquiring
everything is a page. Xandaro Scheduling Software’s user
interface is kept simple and direct. This is helpful for those
who is not used to making appointment online.
B. Unique Salon Software
Unique Salon Software  is complex software where one
will not be able to use the system before reading the user
manual. This homepage of this system is unorganized as the
buttons are all in different sizes and the arrangements are all
packed together. There are 18 buttons in total in the
homepage. Unique salon software uses search function in all
the modules. It simplifies the retrieval of specific
information. So, users can obtain the information faster and
C. Advantage Salon Software
Advantage Salon software  is organized and neat.
Menus are displayed vertically on the right side of the page
while buttons are placed horizontally on the top of the page.
Each interface or Advantage salon software are standardized
where buttons and menus are always placed at the same
position. This decreased the possibilities of user mistakenly
select the wrong menu or button.
D. Shears Inc. Salon Management System
Shears Inc. Salon Management System is designed based
on the observations and analysis done on salon software.
Shears Inc. Salon Management System has search function
module to allow the users to obtain information quickly.
Simple designs are planned so users will not be confused on
how to maneuver the system. Appointments module is
displayed in calendar style. Planner style appointments
displays the complete list of appointments that have been
The development of Shears Inc. Salon Management
System is based on waterfall model also known as software
life cycle. The phases in waterfall model cascades from one
to another. The waterfall model is an example of a plan-
driven process. In principle, planning and schedules of
activities must be made before starting on them [11, 12].
There are five phases in waterfall model. The first phase is
requirement definition followed by system and software
design. The third phase is implementation and unit testing.
The fourth phase is integration and system testing. The last
phase is operation and maintenance.
A. Requirement Definition
The system’s services, constraints, and goals are
established by consulting the owner of Shears Inc. Salon.
The owner specified that the system should be able to record
customer information, employee information, product
information, appointment information and payment
information. The system should also be able to generate
performance report of each of the employees.
B. System and Software Design
The system design process allocated the requirements to
either hardware or software systems. It is done by
establishing overall system architecture. Data flow diagram,
flow chart and entity relationship diagram are designed to
act as the foundation to the development of Shears Inc.
Salon Management System.
C. Implementation and Software Testing
In this phase, the front-end and back-end system are
developed which includes all designed modules and the
design database based on requirement of the customers. For
its development, php language is used. The database was
created using MySQL.
D. Integration and System Testing
During this phase, the interfaces are linked together to
ensure the navigation and flow is smooth. All functions are
integrated into the system along with the database. System
testing is conducted to ensure that the modules are functional
and to check for errors.
IV. SYSTEM ANALYSIS AND DESIGN
System analysis and design illustrates the architecture of
the system. There are two main users for this system. The
users are an admin and employees of Shear Inc. For admin,
correct username and password are required in order to
access to the system. Once the username and password are
verified and status of admin is authenticated, admin will be
given access to the homepage of the system. However, if the
login fails, admin will have to enter the information again.
After gaining access to the homepage, admin can choose
from customer record, appointment calendar, employee
record, product record, service record, appointment planner,
payment, and performance report. Noted that, only admin
can manipulate the data of employee, service and employee
performance reports for security purposes.
When admin chooses to access customer record, a list of
customer details will be displayed. Then, admin can choose
to update the customer records if he or she wishes to insert,
edit, and delete customer information. Once the update is
successful, an updated record will then be displayed. If the
admin does not want to update, the process will then be
redirected to the “view customer record” decision. Admin
then can choose to proceed with the same process or go to a
different process. The flows are identical for all other
processes in the system except for performance report
process. Upon selecting the performance report option, an
overall performance report will be displayed. Admin can
then proceed to view a different type of report which is
individual performance report.
For employee, correct username and password are
required for using this system. The status of the employees is
authenticated using their own username and password. The
employee can view customer record, appointment calendar,
product records, payment, and planner.
A. Entity Relationship Diagram (ERD)
Fig.1 shows the entity relationship diagram of the system.
There are 8 tables in overall. The first table is product table
with prod_code as its primary key (PK). The second table is
service table with service_id as its PK. The third table is
employee with emp_ic as the PK. The fourth table is
customer table with cust_ic as PK and emp_ic as the foreign
key(FK). Appointment table have app_id as PK. Cust_ic,
emp_ic, and service_id in appointments table are FK.
Payments table have emp_ic, service_id, and cust_ic as the
foreign key and p_id as the PK. Stock in have stockin_id as
PK and prod_code as FK. Stock used table have
stockused_id as PK and prod_code as FK.
Fig. 1 ERD Shears Inc. Salon Management System
V. IMPLEMENTATION AND TESTING
In this phase, the development of the system will be based
on the designs made in Section V. There are eight modules
in this system. The modules are login module, customer
module, employee module, appointment module, product
module, payment module, service module and report module.
The programming language used in development is PHP. Fig.
2 shows the login interface of Shars Inc. Salon Management
System. Fig. 3 shows customer list module.
Fig. 2 Login interface
Fig. 3 Customer list module
There is search function for searching customer record.
Fig. 4 shows the partial coding for customer searching.
Fig. 4 Source code searching customer
Fig. 5 shows the interface of appointment list based on
selected date. When cursor points to the customer name, it
will show the service required by the customer and the
customer’s contact number.
Fig. 5 Appointment list interface
Fig. 6 shows the source code for appointment list in php.
Fig. 6 Source code for appointment list
In the report module, one can display the performance of
each report. The source code of the performance is shown in
Fig. 7 Source code of report
User Acceptance Testing
User acceptance testing is carried out to make sure the
developed system fulfil the customer needs and requirements.
There are four users who evaluated this system. There are
owner and three employees from Shears Inc. Salon. Four
questionnaires are given for user acceptance test. The
questionnaire is divided into three parts which are user
interface evaluation, system evaluation for owner, and
system evaluation for employee. The questions ask contain
the scale with 1=very poor, 2=poor, 3=moderate, 4=good
and last is 5=very good. Users answer the questionnaire
based on the scaled provided.
Fig. 8 shows the user interface evaluation result. The
results show the satisfactory of the user interface is in the
range of moderate to very good.
Fig. 8 User interface evaluation result
Fig. 9 shows system evaluation by the owner of Shears
Inc. Salon. The evaluation given by the owner is positive.
Fig. 9 System evaluation by owner
Fig 10 shows the system evaluation by employees. The
results show the satisfactory for the system is in the range of
moderate to very good.
Fig. 10 System evaluation by employees
Shears Inc Management System is a system that allows
users to record different type of information such as record
appointments, records product information, records
transactions, display appointments in both calendar and
planner form and generate reports on the performance of
employees. In summarization, this system is successfully
developed and the objectives are fulfilled. However, an
enhancement should be complete as future work is adding
the customer booking module which allow the customer to
view the calendar of the stylist then book the time online.
This research was supported by RMC UTHM and Gates
IT Solution Sdn. Bhd.
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