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Abstract

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. “Co-Production and Co-Creation: Engaging Citizens in Public Services” offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.
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... Cooperation between actors is central for coproduction, however, conflict is common among stakeholders (Siame and Watson, 2022b). Conflict can reduce the effectiveness of coproduction efforts (Scolobig and Gallagher, 2021) and even reverse coproduced outcomes (Brandsen et al., 2018). Conflict results from differences in power, values, procedures, goals, and standards held by different actors (Wilbard et al., 2022) and can emerge at multiple levels, either within participating communities, or between stakeholders (Siame and Watson, 2022b). ...
... As others have pointed out, coproduction efforts are rife with conflicting relations between stakeholders that may reduce their chances of success (Scolobig and Gallagher, 2021). Conflict can even lead to the destruction of coproduced outcomes (Brandsen et al., 2018). This is also true for the coalition case. ...
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Building urban resilience in vulnerable global South settlements is a pressing twenty‐first century challenge. Building urban resilience involves addressing institutional deficiencies to mobilize resources for the delivery of urban services and infrastructures. State–civil society partnerships are effective in low‐capacity settings as a step forward in the consolidation of the state, and as an opportunity for the emancipation of vulnerable communities. Coproducing urban resilience requires recognizing marginalized communities (e.g. indigenous groups), their capacity for local problem solving and governance structures for community engagement. In this article, we explore a coalition of five periurban neighborhoods in Oaxaca City (Mexico), which collaborate with the state to address flooding and drought using traditional governance. We argue that, although the recognition and mobilization of traditional governance has enabled the coproduction of public services (adaptation), it has been limited in delivering radical governance transformations. Traditional governance may prevent neighborhood leaders from reaching government positions to secure further resources required for the construction of urban resilience. The article contributes to debates on coproduction, explaining how traditional governance enables the coproduction of infrastructures and service delivery, but is limited in forwarding deep societal transformations necessary for resilience building in vulnerable contexts of the global South.
... The use of digital technologies is assumed to increase different stakeholders' motivation to participate, promote mutual contribution, share perceived decision-making authority, and add to the potential public value of co-creation (Brandsen et al. 2018;Lember et al. 2019). Research has addressed the use of digital technologies in co-creation processes and the value they can help achieve. ...
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Self-organization has emerged as a critical approach in community-led urban regeneration, particularly in addressing the challenges of rapid urbanization and socio-spatial inequalities. In the Chinese context, where urban governance has traditionally been state-centric, self-organized initiatives represent a significant shift toward grassroots participation and localized decision-making. This study conducts a comparative analysis of four cases: Guangminglou Building No. 17 in Beijing, Kangjian Road 341 Building No. 7–8 in Shanghai, Honggang Garden Residence in Shenzhen, and Jiqun Street Building No. 2 in Guangzhou to examine self-organization in community-led urban regeneration in China. It reveals the following: (1) Residents’ active participation and co-construction awareness are the foundation of successful renewal. The construction of resident self-governance and democratic decision-making mechanisms should be strengthened. (2) The government’s policy support and financial guidance are vital. Local governments can mobilize social capital to participate by providing financial subsidies, tax incentives, and other means. (3) Urban planning should combine local cultural characteristics and community needs, avoiding the simple “demolish and rebuild” model. (4) Technical means can effectively improve efficiency and reduce information asymmetry and conflicts of interest. The findings suggest that self-organization is not merely a grassroots phenomenon but often operates within a hybrid governance framework, where collaboration between communities and local governments is essential. The study has significant implications for urban planning and policy, contributes to the growing discourse on participatory urban regeneration, and offers practical insights for fostering sustainable community-led initiatives.
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Public value co-creation has become one of the most relevant topics in the economic and social sciences in recent years. However, literature on the theme seems quite fragmented; we deem part of the explanation for why there seems not to be consensus on the definition of the nature of the processes of co-creation of value could and should be sought by querying what underlying ontology of the human being, philosophical anthropology and political philosophy underpin the entire value co-creation intellectual endeavour. We argue the strand of philosophy known as Personalism – developed by intellectuals such as Jacques Maritain, Emmanuel Mounier and Luigi Giussani – may contribute to outlining the ideational bases of public value co-creation and root them in a relational conception of the individual as person, an approach which compounds a ‘negative’ conception of freedom (whereby someone’s liberty ends where somebody else’s begins) with a ‘positive’ one (whereby someone’s liberty has a transformative influence on somebody else’s liberty), a conception which underpins a notion of freedom hinging around the core idea that persons develop and flourish through their mutual relationships, and a conception of the human being as socially dependent. The paper then analytically revisits key ideas in value co-creation - namely the notions of public value, value co-creation, collaboration, and participatory public policy - through the notions in philosophical personalism of common good, active citizenship, relational freedom for collaboration, and intermediate communities, in order to highlight parallels and conceptual affinities between the two bodies of thought.
Chapter
Managing digital transformation goes beyond the realm of technology, requiring significant disruption to organisational structure, culture and leadership. This chapter emphasises that digital transformation of public administration is fundamentally about people and the development of digital capabilities and competencies that align all activities, processes and culture to organisational objectives. The Fourth Industrial Revolution has underscored the critical need for reskilling human resources and building dynamic organisational capabilities to manage advanced technologies. However, research on the competencies required for digital transformation remains limited and fragmented. This chapter aims to address this gap by analysing the competencies needed to manage digital transformation in public administration. It provides a framework for developing the necessary skills for civil servants and administrators, crucial for leading the digital transformation of the public sector.
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Co-production is viewed as a solution to deal with societal issues. For instance, citizens are encouraged to propose solutions and work together with the government to achieve climate neutrality by 2050. We have a solid understanding of the initial phase of co-production and the factors that influence this phase, such as motivation, resources, social capital, and a supportive culture. There is consensus in the literature that co-production initially exists between the state and the community. However, we still know relatively little about the connection between these factors and the development and the orientation of co-production. This narrative review examines the current understanding of shifts in co-production orientation. This study employs an analysis and synthesis of data derived from 76 peer-reviewed articles sourced from academic databases. The objective is to present a comprehensive conceptual model. We argue that these factors shape how co-production develops after the initial phase, potentially shifting its position between the domains of state, community, and market. Factors tend to push the orientation of co-production in the direction of the community, but not exclusively so. To better understand these dynamics, qualitative longitudinal research should be conducted to trace the interactions between and within the factors that influence co-production orientation.
Article
Purpose Co-production improves the quality of healthcare services by prioritizing patient-centred care and ensuring optimal implementation. Current patient participation research have primarily concentrated on the co-production stages, despite patient participation being the central emphasis of its implementation. A study conducted analysed four specific attributes of patient participation, with patient engagement specifically emphasizing the interactions between patients and healthcare workers. Several studies have concluded that the interaction between the two actors is inefficient. This article examines current study trends concerning patient participation and identifies knowledge gaps from these studies. Design/methodology/approach This study used bibliometric analysis. This study used VOSviewer software for bibliometric analysis. The Scopus database contained 398 publications about patient participation in co-production in healthcare, which served as the basis for the analysis. Findings The study on patient engagement in a co-production context for healthcare had grown fast in recent years. Patient-centred approach and patient-centred care were two important things in patient engagement. Several factors influenced the implementation of patient engagement: attitude, ability, awareness, responsibility and knowledge. It is still uncommon to do research on the measurement of output and results from patient engagement implementation. Studies on instruments for measuring these two factors, particularly in a quantitative manner, are still few. Research limitations/implications Various recommendations have been put forward for additional investigation. Firstly, further examination of outcome measurement in patient engagement is necessary, given the lack of decisive instruments available. Secondly, examining the most influential factors on patient engagement in co-production in healthcare. Thirdly, a more thorough analysis is needed regarding the dimensions of co-production, considering that some dimensions overlap, such as the activation and empowerment dimensions, which are really carried out during engagement. The researcher acknowledges the inherent limitations of bibliometric studies, including the dependence on the Scopus databases for extracting data and the choice of search phrases. Furthermore, conducting a systematic literature review may be necessary to thoroughly examine and delineate the research topics, methodologies and outcomes of this study. Originality/value This study updates us on patient engagement study trends and establishes a framework for implementing patient engagement in healthcare services.
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