Article

Organization performance improvement based on the National Productivity and excellence model a case report from a hospital at Kashan University of medical science

Authors:
Meghdad Rahati at khomein University of Medical Sciences and Health Services
Meghdad Rahati
  • khomein University of Medical Sciences and Health Services
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Abstract

Abstract Introduction: Today’s in the changing and competitive world, considering quality and effectiveness of management and performance is the determining factor in achieving of development and competitive programs. Performance assessment is a holistic approach that involves all elements of organization until the desired performance is achieved. Accordingly, this study was conducted at Kashan University of medical science in 2011. Method: This research was a descriptive and cross sectional study that was done in 2011. It was conducted in Shohada Hospital at Kashan University of Medical Science. The study population were 32 managers and ward supervisors. Data collection was a self-assessment questionnaire of the National Productivity and excellence model which was filled out during the group-work and interview sessions with managers ward supervisor. The research data were gathered based on nine criteria of this model. Findings: The hospital acquired 144/9 scores out of 1000 scores in the self-assessment done at the beginning of 2011, and 183/6 scores in self-assessment done at the end of the year, after defining, prioritization and implementation some improvement programs. Conclusion: the National Productivity and excellence model is a systematic approach to gain competitive advantage and value creation in hospital. This model is effective in improving service quality and organization excellence in short term (even a little) so that in long term, it can meet the needs of organizations to improve the situation Keywords: Organization performance, holistic approach, medical science, National Productivity.

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... This model helps organizations identify the quality management gap and develop the organization (Gené-Badia et al., 2001).This model has nine criteria, of which five criteria are related to Enablers (leadership, policy and strategy, people, partnership and resources and processes) and four criteria are related to Results (people results, customer results, society results and key performance results (Yousefinezhadi et al., 2015). Enabler criteria comprise activities that the organization must do and Result criteria are goals that the organization must achieve (Rahati et al., 2016).Considering the introduction of EFQM model by the WHO and the importance of proper structure for improving the quality of hospitals toward HP, this systematic review aimed to determine the key criteria for the establishment and development of HPH based on EFQM model's nine criteria. ...
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