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Standards of online and smart services for academic institutions in UAE

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Abstract

Electronic management considered important tool for businesses to interact and communicate outside its borders. Using the web and new technologies of electronic communication facilitates the basis of Electronic management. This research provides a theoretical definition and concepts of E-management and its usage in academic institutions, by focusing on the role of E-management in achieving efficiency and effective performance of academic organizations within a smart services in different management transactions. Also, it will provides recommendations to show the importanceof using total quality in E-studies as well as studying the methods of evaluating the students feedback and reviews on converting to online smart services.

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