Information Systems Theory: Explaining and Predicting Our Digital Society, Vol. 1
Abstract
The overall mission of this book is to provide a comprehensive understanding and coverage of the various theories and models used in IS research. Specifically, it aims to focus on the following key objectives:
• To describe the various theories and models applicable to studying IS/IT management issues.
• To outline and describe, for each of the various theories and models, independent and dependent constructs, reference discipline/originating area, originating author(s), seminal articles, level of analysis (i.e. firm, individual, industry) and links with other theories.
• To provide a critical review/meta-analysis of IS/IT management articles that have used a particular theory/model.
• To discuss how a theory can be used to better understand how information systems can be effectively deployed in today’s digital world.
This book contributes to our understanding of a number of theories and models. The theoretical contribution of this book is that it analyzes and synthesizes the relevant literature in order to enhance knowledge of IS theories and models from various perspectives. To cater to the information needs of a diverse spectrum of readers, this book is structured into two volumes, with each volume further broken down into two sections.
The first section of Volume 1 presents detailed descriptions of a set of theories centered around the IS lifecycle, including the Success Model, Technology Acceptance Model, User Resistance Theories, and four others. The second section of Volume 1 contains strategic and economic theories, including a Resource-Based View, Theory of Slack Resources, Portfolio Theory, Discrepancy Theory Models, and eleven others.
The first section of Volume 2 concerns socio-psychological theories. These include Personal Construct Theory, Psychological Ownership, Transactive Memory, Language-Action Approach, and nine others. The second section of Volume 2 deals with methodological theories, including Critical Realism, Grounded Theory, Narrative Inquiry, Work System Method, and four others.
Together, these theories provide a rich tapestry of knowledge around the use of theory in IS research. Since most of these theories are from contributing disciplines, they provide a window into the world of external thought leadership.
Chapters (22)
In order to provide a general and comprehensive definition of information systems (IS) success that covers different evaluation
perspectives, DeLone and McLean reviewed the existing definitions of IS success and their corresponding measures, and classified
them into six major categories. Thus, they created a multidimensional measuring model with interdependencies between the different
success categories (DeLone and McLean 1992). Motivated by DeLone and McLean’s call for further development and validation
of their model, many researchers have attempted to extend or respecify the original model. Ten years after the publication
of their first model and based on the evaluation of the many contributions to it, DeLone and McLean proposed an updated IS
Success Model (DeLone and McLean 2003). This chapter gives an overview of the current state of research on the IS Success
Model. Thereby, it offers a concise entry point to the theory’s background and its application, which might be specifically
beneficial for novice readers.
KeywordsDeLone & McLean Model-Information Systems Success-IS Success Model
Global business markets have become more competitive as consumers demand low prices, an increasing variety of goods, and improved
product quality. Businesses have turned to information technology to gain performance efficiency in this changing marketplace.
Yet, as firms increase their investments in new information technology, they may find employees are reluctant to accept and
effectively use the new technologies. The technology acceptance model is the most widely used theory by researchers to explore
user acceptance. This chapter explores the development, use, and current status of the technology acceptance model, as well
as critiques of the technology acceptance model.
KeywordsTechnology acceptance model-Theory of reasoned action-User acceptance-Perceived ease of use-Perceived usefulness
Despite the relatively recent emergence of the Unified Theory of Acceptance and Use of Technology (UTAUT), the originating
article has already been cited by a large number of studies, and hence it appears to have become a popular theoretical choice
within the field of information system (IS)/information technology (IT) adoption and diffusion. However, as yet there have
been no attempts to analyse the reasons for citing the originating article. Such a systematic review of citations may inform
researchers and guide appropriate future use of the theory. This chapter therefore presents the results of a bibliometric
analysis and systematic review of 450 citations of the originating article in an attempt to better understand the reasons
for citation, and use and adaptations of the theory. Findings revealed that although a large number of studies have cited
the originating article since its appearance, only 43 actually utilized the theory or its constructs in their empirical research
for examining IS/IT-related issues. This chapter also classifies and discusses these citations and explores the limitations
of UTAUT use in existing research.
KeywordsAdoption-Diffusion-Bibliometric Analysis-Systematic Review-UTAUT-TAM-Information Systems-Information Technology
Information systems (IS) research has offered rich insights into why people use technologies but has given much less attention
to the question why individuals resist or reject technologies, and which factors inhibit or discourage usage (Cenfetelli
2004; Lapointe and Rivard 2005; Kim and Kankanhalli 2009). This chapter, hence, provides a literature review over those theories
and models used in IS research to explain user resistance. Lapointe and Rivard (2005) have identified only four articles until
2004 that open the black box of resistance and provide theoretical explanations of how and why resistance occurs (Markus 1983;
Joshi 1991; Marakas and Hornik 1996; Martinko et al. 1996). Since then, four more articles on user resistance behaviors have
been published in AIS Senior Basket Journals (Cenfetelli 2004; Bhattacherjee and Hikmet 2007; Eckhardt et al. 2009; Kim and
Kankanhalli 2009). This chapter illustrates these nine theories and models and concludes that IS research still lacks a unified
theory of user resistance.
KeywordsUser Resistance-Technology Rejection-Non-Adoption-IS Implementation
Over the past decade there has been a notable increase in the use of Task-Technology Fit (TTF) theory within the field of
information systems. This theory argues that information system use and performance benefits are attained when an information
system is well-suited to the tasks that must be performed. As such, it seeks to offer an account of two of the key outcomes
of interest to information systems (IS) researchers. Continued interest in the application of TTF theory is therefore expected
and, as a result, the following chapter aims to provide a brief overview of the theory and how it has been applied in prior
work. Readers are presented with an overview of the diverse range of research contexts and methodologies that have been used
to test and extend TTF theory. Key outcomes of interest to TTF researchers are also examined as are the various approaches
that researchers have used to operationalize the notion of TTF. It is hoped that this overview will serve as a sound basis
for future research and simultaneously help to ensure that IS research does not continue to tread the same ground.
KeywordsTask-Technology Fit-Information Systems Adoption-Group Support Systems-Literature Survey
Increasingly, processes that have relied on physical interaction between people, and between people and objects are being
migrated to virtual environments in which physical interaction is not available. For example, medical processes that have
traditionally relied on physical interaction between physician and patient are conducted virtually through telemedicine, and
shopping processes that have traditionally relied on physical interaction between shoppers and products are conducted virtually
via electronic commerce. I refer to this migration as process virtualization. Although the pace of process virtualization is accelerating, some processes have proven more suitable for virtualization
than others. Process virtualization theory is a recently proposed theory designed to explain this variance. This chapter describes
the theory by defining terms, discussing the constructs and relationships of the theory that explain and predict how suitable
a process is to being conducted virtually, and discussing how the theory fits into the Information Systems discipline.
KeywordsProcess-Virtual-Virtualization-Information systems-Theory
The theory of deferred action explains the effect of emergence on organisation and systems design. It is applied to conceptualise
information systems capable of responding to changing environments that cause systems and organisations to be emergent. These
deferred information systems are based on the deferred model of reality that reflects emergence and enables appropriate responses
as deferred action whilst pursuing predetermined goals.
KeywordsComplexity-Emergence-Emergent Organisation and Systems-Deferred Information Systems-Dynamical Environment-Feedforward Mechanism-Theory of Deferred Action
Resource-based view (RBV) theory has been discussed in strategic management and Information Systems (IS) for many years.
Although many extensions and elaborations of RBV have been published over the years, to a considerable extent, most of them
have identified critical resources and investigated the impact of resources on competitive advantage and/or other organization
issues such as corporative environmental performance, profitability, and strategic alliance. Nevertheless, the orchestration
of resources seems to influence these results. There still remains the issue of resource relations in an organization, the
internal interaction of resources, especially IT resources with non-IT resources and the process of IT resource interaction
with other resources within a firm which we have called resource impressionability. To fill these gaps in IS literature, we
propose the new concept of resource orchestration in order to answer resource impressionability issues during implementation of IT projects.
KeywordsResource-based View (RBV)-Competitive Advantage-Resource-Capability-Resource Orchestration
This chapter provides insights on the business value of IT by theorizing the concept of IT slack and explaining its effects on firm performance. We define IT slack as the cushion of actual or potential IT resources that allow organizational adaptation to internal and external pressures and
jolts. We elaborate a typology of IT slack based on two dimensions: the nature of the slack (i.e., IT artifact, human resource,
or time) and the type of IT asset (i.e., IT infrastructure vs. IT application). We suggest that IT slack simultaneously affects
both organizational effectiveness and efficiency. IT slack is a double-edged sword. While IT slack can improve organizational
effectiveness, it might reduce efficiency, because slacks is, by definition, excess resources that remain idle until needed.
We also suggest that the relationship between IT slack and organizational effectiveness is curvilinear.
KeywordsIT slack-Business Value of IT-IT Productivity Paradox-Organizational Effectiveness-Organizational Efficiency
Portfolio theory is concerned with risk and return. However, assigning weight to the risk at least equal to the yield was
the big news in the 1950s. Until then, both in academia and for the general public, the stock market was no more than a playground
for speculators. So in 1952, Nobel laureate Harry Markowitz, then a young doctoral student in operations research at the University
of Chicago, demonstrated mathematically, for the first time, why putting all your eggs in one basket is an unacceptable risk
strategy, and that diversification is the best deal for an investor or a manager of a company. In Markowitz’s analysis, the
expected return and risk of several portfolios were quantified. Therefore, portfolio theory is about maximizing the benefits
of investments considering risk and return. In the area of Information Systems (IS) portfolio theory has influenced two major
streams regarding Information Technology Portfolio Management (ITPM): (a) analysis and classification of IT investments in
different dimensions and (b) analysis and classification of IT projects. Both lines of research use Markowitz’s studies as
reference to evaluate the trade-off between risk and return on investments in IT projects at the organizational level of analysis.
Thus, IT investments can be managed as a portfolio, combining risk and return to maximize the benefits of IT investment,
and help managers to choose the best option and make the best decision.
KeywordsPortfolio Theory-Information Technology Portfolio Management-Dimensions-IT project
The “lemon” problem was initially posed by Nobel Prize winner Akerlof in his seminal article of 1970 and showed how a market
with unbalanced information, called information asymmetry, can lead to complete disappearance or to offerings with poor quality
where bad products (lemons) wipe out the good ones. Empirical evidence for Akerlof’s theory came originally from the market
of used cars, where the lemon is a well-known problem. However, the theoretical model of the “lemon” problem has proven also
to be valid in other markets and in comparable situations like internal markets. The theory is also been used more and more
in Information Systems (IS) research especially since the emerging e-Commerce initiatives and the continuous growth of e-markets
and auctions. In this chapter we bring a description of the theory by presenting its nomological network and its linkages
to other well-known theories in IS research. The relevance for the theory is shown to explain the phenomenon in the IS discipline.
An overview is given of current and past IS articles using the Lemon Market theory (LMT) together with a bibliographical analysis
of the references to the original Akerlof article.
KeywordsLemon market-Information asymmetry-Adverse selection-Moral hazard-Trust
This chapter describes the Technology–Organization–Environment (TOE) framework. It begins by presenting a description of the
TOE framework and its constructs. Next, a brief review of studies that have used the TOE framework is provided. In this review,
an emphasis is placed on noting the type of innovation that is being adopted in each study. Also, the different ways in which
the framework has been adapted for various adoption contexts are highlighted. Finally, directions for future research with
the TOE framework are described. In spite of this framework’s stability since its initial development, many avenues for evolution
and development appear promising.
KeywordsAdoption of innovations-Diffusion of innovations-Technology-Organization-Environment framework-Technology adoption
Contingency theory, which originated in organizational theory, has been utilized in information systems (IS) research for
the past 25 years. This theory is based on two central findings: First, there is not one best way to organize or manage a
firm. Second, each specific method a firm could choose to organize or manage is not equally effective (Galbraith 1973). IS
researchers have utilized the primary contingency theory variables of environment; technology, structure, and management effectiveness
in their study of important topics; which include systems planning, systems design, systems implementation, performance, user
involvement, and Internet adoption. This chapter describes the main contingency theory constructs which are used in IS research
and the seminal work in organizational theory; the primary research methods; and lastly, the limitations of contingency theory.
KeywordsContingency Theory-IT-IS
Information Technology (IT) has revolutionized our economy and no organization can escape its impact. Using IT, new business
models are being developed which could not be thought of earlier. As IT makes inroads into every aspect of organization, it
is clear that strategies can be successful and have the competitive edge if they are integrated with IT. This is primarily
because there have been reduction of operative cost and increase in productivity through technology adoption. As a result,
IT cannot remain exclusive territory of IT/Electronic Data Processing/Computer department. Business managers now see the need
to get directly involved in IT investment decisions and integration of IT with business processes and managing technological
trends. Michael Porter’s theory of five forces, which defines the framework for formulating strategies through five forces,
has to be integrated with technological capabilities of a firm to maintain competitive advantage. To make these integrations
happen, managers need to understand IT in a holistic manner which will integrate business with IT. This chapter addresses
the role of technology on the organizations’ strategies, how these five forces that Porter described are impacted by technology
and how managers should plan to cope with the changing times with technology.
KeywordsPorter’s five forces-IT and porter’s five forces-IT and Porter
Managing Information Technology (IT) investments continues to be a challenge for firms due to the difficulty associated with
demonstrating IT contributions to organisational performance. Many IT contributions are not accounted for because they cannot
be easily quantified. Linking IT to organisational performance is a complex problem that is informed by insights from multiple
theoretical paradigms. The aim of this chapter is to comprehensively review work done by both academic and practitioners,
and to explore why new approaches to managing IT investments are needed. To achieve this aim, we will start by defining IT
assets and business value and exploring the different dimensions used to measure the business value of IT. Then, we will look
at the early research on IT business value and the emergence of the Productivity Paradox. After that, we will delve into the three current theoretical paradigms: economics, management and sociology. The theoretical
lenses and models used in these paradigms will also be discussed. Finally, future research directions are suggested.
KeywordsBusiness value-Information technology-IT business value-Performance
Real-world cases have highlighted the need for better understanding of the process by which risk-averse organizations introduce
new enterprise systems. There is a particular need to focus on the “business case document” which comprehensively outlines
the pros and cons of adopting the new system. This chapter describes the complex innovation and diffusion process of enterprise
systems as not described before. It asks questions about how information on a new system is communicated to potential stakeholders.
Taking the specific case of a large public sector university, it examines all the processes involved in evaluating whether
a new system is right for an organization and convincing both end-users and upper management to approve the change. Accordingly,
any document that drives this change must be as credible as possible. And so, this paper looks at the possible sources of
credibility for both the document and the sponsor who writes it.
KeywordsBusiness case-Diffusion of Innovations-Financial management information systems-executive sponsor-upper management-perceived attributes of the innovation
Punctuated Equilibrium is a theory originating in paleobiology which has been adopted by management researchers to explain
organizational change. In this theory, episodes of radical change are preceded and followed by longer periods of relative
stability. Comprised of equilibrium periods, revolutionary periods, and punctuations, Punctuated Equilibrium can be contrasted
with other perspectives on organizational change including persistent gradualism, tectonic shift, and turbulent adaptation.
The use of the theory in IS research is identified in areas as diverse as virtual teams, IS implementation, organizational
change, and strategic alignment. Finally, suggestions regarding how researchers may operationalize Punctuated Equilibrium
are made focusing on key components of the definition of punctuations.
KeywordsPunctuated equilibrium-Organizational change-IS implementation-Virtual teams-Strategic alignment
In this chapter we present the versatility of discrepancy theory in the research of satisfaction in IS models and show how to avoid many of the analytical pitfalls. First, we describe the use of discrepancy theory in relevant reference disciplines for IS research. After that, we discuss satisfaction used in IS research starting with user satisfaction followed by employee job satisfaction. In each case, we provide a brief history and show the evolution toward discrepancy models. Next comes an introduction to several common comparative models encapsulated by discrepancy theory that have been deployed in IS research. The remainder of the material in the chapter considers methodological issues and a discussion of implications for future research.
There is growing global unease in relation to the environmental sustainability of business activities, particularly where
climate change is concerned. Consequently, the increase in emissions of Greenhouse Gases (GHG) associated with economic growth
is identified by the Organisation for Economic Cooperation and Development (OECD) as a problem of grave concern. In the EU,
ambitious targets have been set for GHG emissions reductions. Both the OECD and the Global e-Sustainability Initiative (GeSI)
have identified that between now and 2020 the direct and enabling effects of Green IS could help achieve significant reductions
in GHG emissions across all industry sectors. In order to help understand how this objective may be achieved, this chapter
presents mechanism-based explanations, which draw on institutional theory and social movement theory, to help explain and
predict the adoption, implementation and use of Green IS in organizational fields. Thus, in keeping with extant perspectives
in the social sciences, the study eschews the quest for universal laws or general theory, in favour of conceptual mechanism-based
explanations of IS phenomena. While environmental sustainability has exercised the interest of researchers in cognate disciplines,
Green IS is a new area of interest for IS researchers, hence this chapter’s contribution is timely.
KeywordsGreen IS-Institutional theory-Social movement theory-Climate change
Adoption of technologies has long been a key area of research in the information systems (IS) discipline, and researchers
have thus been interested in the attributes, beliefs, intentions, and behaviors of individuals and organizations that can explain information technology (IT) adoption. The focal unit of adoption has mainly
been individuals and organizations, however, research at the group or social network levels as well as the interorganizational
level has recently gained increased interest from information systems (IS) researchers. This recent focus views the world
as being the sum of all relations. Various social network theories exist that seek to emphasize different proficiencies of
social networks and explain theoretical mechanisms for behavior in social networks. The core idea of these theories is that
social networks are valuable, and the relations among actors affect the behavior of individuals, groups, organizations, industries,
and societies. IS researchers have also found that social network theory can help explain technology adoption. Some researchers,
in addition, acknowledge that most adoption situations involve phenomena occurring at multiple levels, yet most technology
adoption research applies a single level of analysis. Multilevel research can address the levels of theory, measurement, and
analysis required to fully examining research questions. This chapter, therefore, adapts the Coleman diagram into the Multilevel
Framework of Technology Adoption in order to explain how social network theory, at the individual and social network levels,
can help explain adoption of IT. As Coleman (1990) attempts to create a link between the micro- and macro-levels in a holistic
manner, his approach is applicable in explaining IT adoption.
KeywordsAdoption-IT-social network theory-Multi-level approach-MFTA
Understanding the antecedents and their effects on satisfaction is crucial, especially in consumer marketing. Most investigations in marketing research have used the Expectation–Confirmation Theory (ECT) which is used by the IS researchers too, with a few modifications and have taken the name Expectation–Confirmation Model (ECM). ECM is broadly applied to examine the continuance intention of IS users rather than just to explain satisfaction. Though the name of the model still contains expectation but practically the pre-consumption expectation is replaced by post-consumption expectations, namely, perceived usefulness which is believed to contribute a more meaningful dimension to theory. In IS research, though the dependent variable, continuance usage intention, is quite consistent but the independent variables, logically, are multi-varied as they are considered from contextual perspectives. Consequently, there is no general agreement concerning the definition, relationship, and measurement methods of the constructs neither in ECT nor in ECM. This chapter, therefore, tries to provide a comprehensive and systematic review of the literature pertaining to “expectation–confirmation” issues in order to observe current trends, ascertain the current “state of play,” and to promising lines of inquiry. Findings of this study suggest that positivist and empirical research is predominantly used with most of the samples being university students. Besides, technology acceptance model (TAM) and theory of planned behavior (TPB) are also integrated with ECT and ECM to have a better understanding of consumer behavior. The trend toward integrating and/or incorporating associated variables and constructs from various theories to ECM has a better fit in related areas of applications. Moreover, active researches are highly concentrated in USA, Hong Kong, and Taiwan. Finally, this study proposes research implications for the future.
Stakeholder theory is widely used in management in examining organizational environment, strategic management, ethical issues,
business planning process, e-government, project management, environment management, etc. Recently stakeholders are also seen
as a means to more successful information and communication technologies and information system development and implementation
issues. In this chapter, stakeholder theory, its origin and applications in Information Systems field in literature are discussed.
KeywordsStakeholder theory-Stakeholder model-Stakeholder-Information systems
... For instance, Brigham Young University (BYU) library (2022) lists 89 theories in alphabetic order. Besides that, Dwivedi et al. (2012) sorted 46 theories by the areas they contribute to. For this study, nine sources for theories were found and used after a search in literature and the web. ...
... Brigham Young University Library (BYU Library, 2022) 89 IS theories are collected according to related articles of top IS books and journals. Dwivedi et al. (2012) 45 IS theories in this book consist of theories that IS researchers use as initial point of their works. Lim et al. (2013) 44 In this study, IS theories are selected by Complex Network Analysis to respond to which theories are used in which research areas, and their linked disciplines. ...
... Nevertheless, MIS has well-based native theories such as Technology Acceptance Model (TAM), Theory (Delone & McLean, 2003;Halawi & Mccarthy, 2006;Straub, 2012;Venkatesh et al., 2003) The impact of information systems on strategic management also redounds in theories. In this context, for example the Resource-based View (RBV) is counted as the most common MIS-related strategic management theory (Dwivedi et al., 2012;Wernerfelt, 1984). Moreover, this study is expected to reveal other most common MIS-related SM theories. ...
... (1) We performed an electronic search for the term łtheoryž within each entire article, which can serve as an initial indicator for theory use. (2) An electronic search for the names of the most commonly used theories in information systems according to the Theories Used in IS Research Wiki 1 or Dwivedi et al. [19]. This step was included to avoid missing theories that do not have the word łtheoryž in the title (e.g. ...
... Software engineering is closely related to information systems, so we might expect a large overlap in theory use. However, only 28 (32%) of the theories used in our sample are listed in the Theories Used in IS Research Wiki or Dwivedi et al. 's [19] survey of theories commonly used in IS research. ...
... Similarly, our search process may not have been sensitive to empirical generalizations. These generalizations would not be listed in the IS Theory Wiki or or Dwivedi et al. 's [19] review, and would not normally have łtheoryž in their names, if they even have names. Therefore, the fact that we did not uncover any empirical generalizations from social science does not mean none were used. ...
... Technological context comprises various technologies relevant to a firm, including those not implemented by the firm but available in the marketplace [32]. These technologies can significantly impact their future adoption process [39] and will set the pace and capacity to deal with technological change. ...
... These technologies can significantly impact their future adoption process [39] and will set the pace and capacity to deal with technological change. For most firms, there are three primary types of technological changes related to innovation adoption: (1) incremental (minimal risk and changes due to new features of existing technology), (2) synthetic (moderate change due to existing technologies being integrated in a novel way), and (3) discontinuous (massive change due to paradigm shift) [32]. Therefore, firms must consider the potential technological changes resulting from innovation adoption. ...
... Technological context can be measured based on several aspects such as compatibility, complexity, and trialability [32]. While compatibility and complexity are said to be the most consistent determinants [6], trialability is recognized as a crucial determinant, especially for early adopters [40]. ...
Despite the influx of data analytics (DA) practices among firms, their impact on operational performance remains ambiguous. This study examined the pull and push factors affecting the data analytics adoption (DAA) from the theoretical perspectives of the technology–organization–environment (TOE) model, theory of perceived risk (TPR), and resource-based view (RBV). The study analyzed data from 169 firms on the basis of the positivist paradigm and employed the partial least square to run the reflective–formative two-stage analysis. Accordingly, the results indicated that the three TOE model aspects exhibited a positive direct impact on DAA and indirectly impacted operational performance through DAA. However, the perceived risk did not display a similar effect in both situations. This study further revealed that the environment push factor had more explanatory power than the perceived risk pull factor, suggesting that a conducive TOE
environment would motivate DAA, subsequently enhancing operational performance. The study provided valuable empirical evidence on the determinants of DAA and its subsequent effect on firms’ operational performance. Uniquely, the study also contributed to the literature from the perspective of higher-order-construct analysis in examining the determinants of DAA and its effect on operational performance. Furthermore, the mediation analysis covered the interaction of indirect-path coefficients, minimizing errors in interpreting the mediation effect.
... Based on literatures, researcher analyzes the behaviors of organization towards recent technologies, as well as analyzes the impact of information system (IS) adoption on achieving desired performance. Dwivedi et al. (2012) presented detailed descriptions of theories to investigate technology adoption in their Vol. 1 and Vol. 2 books like DeLone and McLean's Success Model, Technology Acceptance Model (TAM), Unified Theory of Acceptance and Use of Technology (UTAUT), Resource-Based View (RBV), Diffusion of Innovations (DOI), Discrepancy Theory models, and others (Dwivedi et al., 2012) and many recent scholars also made their studies on these theories significant to the many enterprises' stakeholders. However, this study focuses specifically on TOE framework by literature content analysis. ...
... Based on literatures, researcher analyzes the behaviors of organization towards recent technologies, as well as analyzes the impact of information system (IS) adoption on achieving desired performance. Dwivedi et al. (2012) presented detailed descriptions of theories to investigate technology adoption in their Vol. 1 and Vol. 2 books like DeLone and McLean's Success Model, Technology Acceptance Model (TAM), Unified Theory of Acceptance and Use of Technology (UTAUT), Resource-Based View (RBV), Diffusion of Innovations (DOI), Discrepancy Theory models, and others (Dwivedi et al., 2012) and many recent scholars also made their studies on these theories significant to the many enterprises' stakeholders. However, this study focuses specifically on TOE framework by literature content analysis. ...
This content analysis aims to investigate how the Technology-Organization-Environment (TOE) framework can be used in the field of business management. The selected articles were confined within TOE framework, social media adoption as the mediator and small and medium sized-enterprises’ (SMEs) performance in Kelantan, Malaysia. A total of 15 articles were regarded as fitting the scope. The articles were analysed using the QSR NVivo 10 software in which coding and categorisation of the attributes according to the list of nodes were performed. As a result, the content analysis suggests that technological, organizational and environmental context sub-dimensions could be considered for the TOE framework in future research. Apart from that, future researchers could refer to the frequency analysis performed on those 15 articles in providing practical recommendations and guidelines for SME managers to effectively leverage social media platforms to enhance performance within the TOE framework. Overall, this research provides a comprehensive and systematic approach to studying the impact of social media adoption on SMEs’ performance.
... The TOE (Technology-Organization-Environment) Model discusses the technology context relevant to the organization (Baker, 2012). Both are already available on the market but have not been used. ...
... In HOT-Fit model, Yusof et al. (2008) stated that the Organization component assesses the system from organizational and environmental aspects. According to Baker (2012), in the TOE Model, the environmental context includes government regulations, community demands, pressure from business competitors, and support from service providers. In addition, Zhu et al. (2014) and Spears and Barki (2010) also mention regulatory factors and security policies in an environmental context. ...
"User satisfaction" is always an important measure of a stakeholder's opinion of e-government and must cover the entire stakeholder experience. "Net benefits" are the most important success factor of implementation system information and can measure the balance of positive and negative impacts of the e-government like the SAKTI system. This study aims to analyze the influence of service quality, information quality, system quality, organizational support, and regulatory environment on user satisfaction and net benefits of SAKTI users. This quantitative study uses primary data in questionnaires distributed to respondents through google forms and interviews. The questionnaire used simple random sampling. The sample size in this study was 482. The data were analyzed by Structural Equation Modeling (SEM) using Partial Least Square (PLS), namely SmartPLS version 3.2.9. The hypothesis test results show that system quality significantly and strongly impacts user satisfaction. Information quality has a large and strong impact on user satisfaction. Service quality has a large and strong impact on user satisfaction. Organizational support has a small and weak impact on user satisfaction. The regulatory environment has a large and strong impetus for user satisfaction. User satisfaction, influenced by service quality, information quality, system quality, organizational support, and the regulatory environment, strongly impacts the net On Stakeholders of the Regional Treasury Office in Riau Province. The research model can use to conduct surveys of user satisfaction on SAKTI or other e-government and evaluate the results.
... It has been described as a generic theory as it allows easy inclusion of additional constructs or factors [57]. The TOE framework is consistent with the theory of Diffusion of Innovations (DOI), as the DOI adoption is comparable to the TOE organisational and technological contexts [58]. Indeed, the TOE framework has proven to be useful for a wide range of innovations and contexts, well-established, and broadly supported by empirical work [59]. ...
... The adoption of innovations is affected by technological, organisational, and environmental contexts within a firm [8,58]. Many Information System studies have utilized the TOE framework in different settings such as Halal warehouse services [39], Electronic Customer Relations Management (e-CRM) [48], e-Procurement by [60], RFID [61], e-government [41], Open Government Data (OGD) [42], open platform [43], Software as a Service (SaaS) [62], and Internet of Things (IoT) [45]. ...
Enterprise Architecture provides a holistic view that effectively integrates different domains in business, data, application, and information in organisations. Different notions of Enterprise Architecture (EA) models could be found in the literature which are primarily based on various factors and fragmented perspectives. However, current EA models are more focused on the post-adoption or implementation phase of EA. There is little attention paid on the adoption model of EA. It is also found that the organisational adoption of EA is still missing from technological, organisational, and environmental perspectives. Based on inferences from previous study, very few had attempted to find significant factors using the theoretical approach of Information Systems in the context of EA adoption. Therefore, this research is designed to investigate the factors that influence EA adoption at the organisational level and propose a conceptual model during adoption phase and early phase of the EA cycle. The research method used questionnaires administered to key participants from 23 Malaysian public sector organisations. The findings have shown significant factors influencing the intention to adopt EA. The strength of relationship in coercive pressure was the highest, followed by mimetic pressure. Furthermore, the complexity of EA did not have significant influence on the intention to adopt EA. Therefore, this study has addressed factors from the technological, organisational, and environmental perspectives that could influence the intention to adopt EA among Malaysian public sector organisations. The findings indicate that various pressures were the greatest influence in the adoption of EA.
... Table 7 is a statement of the system quality variable. The system quality variable is a combination of hardware and software in a system and focuses on system performance and refers to how well the capabilities of the hardware, software, policies, procedures, and designs are permanently attached to the system itself [26]. ...
... Service quality provides an overview of the quality of the services provided in accordance with the user's perception or point of view when using information systems [26]. ...
This article explores how college students adopt video conferencing software for distance education. This research aims to examine the factors that influence the spread of video conferencing programs in Indonesia. A video conferencing application is a multimedia program that generates audio and visual content to facilitate real-time, two-way communication between its users. Because of COVID-19, classes of all kinds are now being taken online. As a result, more people are turning to tools like video conferencing. Therefore, learning how to access student video conferencing software is crucial. The UTAUT 2 and Delone & McLean models will be integrated into the analysis. A total of 327 people answered the survey. Next, we used the PLS-SEM technique in smart pls 3.0 to analyze the data collected from the respondents. The R-Square value of 26.2% for the retention intent variable and 62.3% for the user satisfaction variable demonstrate that independent variables in the study can explain endogenous variables and that the remaining variance is influenced by factors external to the survey.
... To comprehensively explore PHR adoption, researchers also need to recognize the issues from health providers' perspectives and external environmental factors, such as the influence of market forces [18]. The combination of the Technology-Organization-Environment (TOE) framework [19] and the Human-Organization-Technology (HOT) fit model [20] enables researchers to investigate the critical factors influencing technological innovation adoption in developing countries' health sectors [21][22][23]. ...
... Data were collected through semi-structured interviews between August 19 and December 28, 2020. The interview guide was designed to explore the current implementation of health information systems at health facilities and the technological, organizational, environmental, and individual factors [19][20][21][22][23] in PHR adoption (Fig. 1). The interview guide is presented in Appendix 1. ...
Background
Personal health record (PHR) has been extensively used in developed countries; however, it has been limitedly adopted in developing countries. This study was conducted in Indonesia: a developing country with the largest population in Southeast Asia. PHR that is integrated with health providers is needed to achieve a transformation from a health provider-centered to a patient-centered healthcare system.
Objective
To qualitatively analyze barriers and facilitators of PHR adoption by health facilities in Indonesia from the technological, organizational, environmental, and individual factors.
Methods
In this qualitative study, we used semi-structured interviews with three health facility directors, 17 IT heads, eight physicians, and three nurses from 10 primary healthcare facilities, nine government hospitals, and six private hospitals in Indonesia. Interview data were analyzed using thematic analysis in NVivo 12. The analysis stages involved familiarizing data, generating initial codes, searching themes, evaluating themes, defining and naming themes, and writing reports.
Results
Regarding technological factors, the barriers to PHR adoption include security and privacy, interoperability, and infrastructure. Organizational support can facilitate PHR adoption in terms of organizational factors, while a lack of human resources is a barrier to PHR adoption. Regarding environmental factors, the lack of government regulations is the barrier to PHR adoption, while competition between health facilities and vendor support could facilitate PHR adoption. Finally, regarding individual factors, perceived usefulness and ease of use can be facilitators of PHR adoption, while user attitudes and e-health literacy can be barriers to PHR adoption.
Conclusions
This study is expected to comprehensively understand PHR adoption in Indonesia and could be applied to other developing countries with similar technological, legal, or cultural characteristics as Indonesia. This study also provides information that can guide health regulators, health facilities, or PHR vendors in planning the implementation of integrated PHR.
... Perhaps the most comprehensive resources for theories and methods are: i) the AIS's wiki on theories used in IS research (https://is.theorizeit.org/wiki/ Main_Page) for more experienced scholars, and ii) the more introductory twovolume book of readings co-edited by Dwivedi, Wade, and Schneberger (2011). Volume 1 covers a wide swath of applicable IS theories and models including detailed descriptions of a set of extant theories centered around the IS lifecycle, including the Success Model, Technology Acceptance Model (and derivatives such as UTAUT 1 & 2), User Resistance Theories, and others focussed on strategic and economic theories, including a Resource-Based View, Theory of Slack Resources, Portfolio Theory, and Discrepancy Theory Models. ...
... Van Poucke et al. (2016) addresses this shortcoming in terms of the mechanics of RCTs whilst Banerjee and Duflo (2019) provides inspirational accounts of how RCTs have and may be used in public policy analyses. Neither the AIS wiki nor the volumes of Dwivedi et al. (2011) have any coverage of Affordance Theory (cf. Volkoff & Strong, 2017 for a readable overview) which takes a joint social (people, organization) and technical (task, technology) perspective (Palvia, Sharma, & Conrath, 2001) to identify enabling and constraining affordances as they are perceived and actualized. ...
In 2017, the newly-elected, Labor-led government of New
Zealand boldly declared access to higher-education to be
a universal right and committed to a year’s “fees-free” studentship,
with the promise of eventually extending it to an entire
first-degree programme. Against such a backdrop, this article
will examine the role of Massive Open Online Courses (MOOCs)
as surrogates for “fees-free” higher education and whether the
design of such a Higher Education 4.0 platform is even
a credible proposition. More specifically, the research question
addressed is: can higher education be made universal in terms
of access and costs through the intermediation of MOOCs? The
case attempts to provide a socio-technical view of such a “value
proposition” and concludes that the charter of higher education
extends beyond the distribution of knowledge and skills that
may perhaps be better delivered with blended learning models
than MOOC platforms. A university is more than a certification of
core-competencies in that it also brings about socialization and
participation. With the undercurrent of design ideals such as
“tech for good”, the academic community must examine
whether MOOCs are credible substitutes or at-best, complementary
platforms. In this era of Industry 4.0, higher education
should not be about the creative destruction of what we value
in universities, but their digital transformation. Regretfully, the
onset of the Covid-19 pandemic has revealed gaping holes in
the sectors’ readiness for online learning. The article concludes
with an agenda for large Randomized Controlled Trials (RCTs)
driven by Action Design Research that could fulfil the aspirations
of the key stakeholder groups – students, faculty and
regulators. It is intended that the case will inform policy makers
on the implementation of a Blended Learning platform which
draws from the relative strengths of traditional and online
delivery.
... By using the TOE framework, it can be seen which aspects can be improved in order to boost the productivity of business actors (SMEs). Based on the description of the background and the theory chosen by the researcher, in this study, the researcher determined the title of this study was "Analysis of E-Commerce Adoption by SMEs Using the [22] explained that the company's existing technology is important in the adoption process because it sets broad limits on the scope and speed of technological change that companies can undertake. In addition, innovations that exist but have not been used in companies also influence innovation, both by sharing what is possible and by showing companies the ways in which technology enables them to evolve and adapt. ...
... In addition, innovations that exist but have not been used in companies also influence innovation, both by sharing what is possible and by showing companies the ways in which technology enables them to evolve and adapt. According to Tushman and Nadler (1986) in [22] explained that in the innovation group that exists outside the company, there are three types of innovation that change, namely additional, synthetic or intermittent. Innovations that result in incremental changes introduce new features or new versions of existing technologies. ...
E-commerce as a medium for online transactions by business actors can increase the productivity of SMEs. This study aims to analyze the adoption of e-commerce in SMEs in Karawang Regency, Indonesia. The technology-organization-environment (TOE) framework was chosen as a variable for measuring e-commerce adoption. Data collection was carried out through a questionnaire survey which was distributed to SMEs in Karawang Regency, and obtained 301 respondents. The results of data collection by using Smart PLS with the results of the technological aspects have no significant effect on the intention to adopt e-commerce, while the organizational and environmental aspects have a significant effect on the intention to adopt e-commerce. All technology indicators, namely compatability, perceived usefulness, complexity, security concern and relative advantage, are proven to have a significant effect on technology in the intention to adopt e-commerce. Organizational indicators, namely cost, organization readiness, organization culture, organization size and top management support, are proven to have a significant effect on organizations in their intention to adopt e-commerce. Meanwhile, environmental indicators, namely government support, competitive pressure, environmental uncertainty and vendor quality, have a significant effect on the environment in the intention to adopt e-commerce. The data that has been generated can be used by the MSMEs management agency in Karawang Regency to formulate strategies for increasing the productivity of SMEs.
... Meanwhile, DeLone and McLean have developed a system acceptance model called the D&M IS Success Model (Urbach & Müller, 2012). In their theory, DeLone and McLean (2003) mentioned six factors that affect the acceptance of information systems, namely the quality of the system, the quality of information, usage, user satisfaction, individual impact and organizational impact. ...
... Initially, TRA was used in social psychology (Davis et al., 1989) and subsequently extended to the identification of factors in the use of a system. The second theory was developed by DeLone and McLean called the D&M IS Success Model (Urbach & Müller, 2012). In theory, DeLone and McLean mention there are six that influence the acceptance of information systems, namely system quality, information quality, usefulness, user satisfaction, individual impact and organizational impact (DeLone & McLean, 2016;Mohamed Ali & Younes, 2013). ...
Development of information systems in state universities, is needed in order to support more effective and efficient performance. This research was conducted to evaluate the factors that influence the intensity and behavior of users when using user systems. The sample are 240 users which were determined by using the convenience sampling method. The result confirms that the intensity of the use of the system by users is influenced by attitudes, subjective norms, and behavioral control. With the Theory of Acceptance Model (TAM) approach, the researchers also find that intensity is positively influenced by users' perceptions of system use and convenience. User intensity will increase their use of the system. In addition, the re-searchers found that the behavior in terms of using the system was also influenced by behavioral control and the user's perception of behavior in using the system. These results also show that the merging of the TAM and TPB models will have a greater impact on both the intensity and the actual behavior of users in the utilization of the system. The study has social implications for system developers, the user's psychological condition and system characteristics need to be considered in developing the system for future studies.
... Its description is in technological innovation processes, where it combines internal and external factors for the organization. For example, technology describes existing technologies and indicates implementations, comparing them to the internal (organizational) and external (environmental) factors of the company [23]. ...
Globalization, technological innovations, and the coronavirus disease (COVID-19) pandemic have promoted disruptive changes in buying and selling negotiation models through e-communication. As a result, Small and Medium Enterprises (SMEs) have been forced to adapt to online channels. Considering market relevance, this article describes the survey results with 11 SMEs regarding their adherence to digital media. Moreover, a case study of a selected company demonstrated barriers and propulsions to digital adequacy. The aim was to promote SMEs' competitiveness through technology transfer, focusing on e-communication and strategic digital planning. The results show that the insertion of technology through digital media depends on the knowledge of the tools used in this medium. Therefore, despite being ready to use, SMEs have not yet fully leveraged digital media. Organizational barriers, such as lack of time for those responsible, lack of training and knowledge, and strategic planning, were observed. However, environmental factors such as competitive pressure and innovation-related policies are positive for insertion. Thus, there is room for companies to invest in digital strategic planning focused on improving sales, customer relations, and competitiveness.
... Factors that influence the use of ICT have been studied by various scholars. Extant literature on the Technology Organization and Environment theory (TOE) provides a broad applicability and possesses explanatory power across several technological, industrial, and national/ cultural contexts [19]. The technological context of the TOE framework relates to the availability of technology to an organization, with a focus on the characteristics of technologies that influence their adoption [21]. ...
... Furthermore, the model appears as a high-level model, allowing more specific frameworks to sit within this broad theory. Resulting in TOE being a widely cited and useful model(Baker, 2012). ...
With the growing popularity of Work-From-Home (WFH) organizations have been required to adapt their ‘ways of working’ strategies to the ‘new normal’, as both employees and organizations aim to reap the benefits of WFH. This has resulted in organizations and their leadership teams needing to create WFH strategies for their organizations. With many of these WFH strategies developed in isolation of all stakeholders, with the feasibility of these WFH strategies remain uncertain. Therefore, this research task has reviewed literature to develop a conceptual model that describes how leadership teams can make informed feasible WFH strategy decisions, through the concept of a Theoretical Capacity to WFH. The proposed model describes the WFH Domain and how the WFH Domain influences the Feasible Capacity to implement a feasible WFH strategy. Thus, indicating to leadership how to form a feasible WFH strategy for their organization.
... This model provides a valuable framework for examining technology uptake and other inventions (Dwivedi et al., 2012). When the idea is applied, technological elements describe how entities will accurately calculate the risks, benefits, and operational flow. ...
Due to innovations, the Industrial Revolution 4.0 has become a popular trend among the public. The Indonesian government is eager to implement e-procurement in accordance with Presidential Regulation No. 16 of 2018 on government procurement. The purpose of this study is to assess the impact of each TOE model factor on Indonesian e-procurement adopters, as well as to investigate how the diffusion of innovation theory categorizes them. This study employed a quantitative method and SmartPLS version 3.0 to examine the model, based on Teo et al. (2009), which set the major structure. In this study, state-owned firms and their subsidiaries, as well as other private enterprises that operate in the infrastructure and construction sectors and participate in Indonesia’s e-procurement system, were used as samples. The result show that top management support (β = 0.279; p < 0.05) and information sharing culture (β = 0.783; p < 0.05) have positive and significant effects on e-procurement adoption. On the other hand, perceived cost (β = 0.097; p > 0.05), firm size (β = –0.080; p > 0.05), and business partner influence (β = –0.057; p > 0.05) did not contribute any effect significantly. This study expects that the organizing committee for government goods and services procurement, as well as participants in government goods and services procurement, would pay attention to and consider significant components in the implementation of e-procurement outside of the applicable legislation.
... Through the main platform proposed in this study, e-business application providers can customize applications that are built without having to start from scratch. This study is a further development of the Conceptual Model of the Use of E-Business by SMEs [5], using a complementary research model between Design Science Research (DSR) and Behavioral Science Research (BSR) [6]. ...
The growth of Small and Medium Enterprises (SMEs) will certainly have a positive influence on economic development in a country. However, many SMEs struggle to survive, grow, and show limited productivity. It was recorded that there were around 63.9% of SMEs in Indonesia whose turnover had decreased by more than 30% during the COVID-19 pandemic. Among the factors that cause the low survival rate of SMEs, a factor that is considered critical is the lack of success in the use of e-business. The use of e-business by SMEs is not a one-size-fits-all solution, because SMEs have various characteristics. In this study, an E-Business Software Product Line Methodology based on SMEs characteristics was proposed using Software Product Line Engineering (SPLE) approach. In general, the proposed methodology was sufficient to describe the aspects needed in building a software development methodology. Aspects that had not been described were those related to software project management. The proposed methodology is useful for building an e-business application platform that can be customized based on SMEs characteristics.
... Two models address the factors affecting the decision-making concerning technology adoption: the Technology Acceptance Model (TAM) and the Technology-Organization-Environment (TOE) (DAVIS, 1989;BAKER, 2012). TAM emphasizes on business leaders' perceptions, distinguishing perceived usefulness and perceived ease of use. ...
... The TOE framework, developed by Tornatzky and Fleischer, is an organization-level theory that explains the influence of technological, organizational, and environmental contexts on an organization's technological innovation (Overby, 2012). The TOE framework is helpful to guide a systematic analysis of the factors that influence organizational readiness to implement a particular program. ...
The research data management (RDM) readiness model assists research institutions in measuring their readiness level and identifying gaps to develop a strategy for implementing RDM. The technology, organization, people, and environment (TOPE) framework was used as a guideline in selecting the appropriate factors and indicators. The fuzzy delphi method was employed to validate the factors and indicators derived from the literature review. Hardware, policy, management support, organizational structure, situation awareness, training, and funder policy are all factors that reached the expert consensus. Strategy is a factor that included two indicators that did not reach expert consensus. The final result of the analysis indicates that the proposed readiness model should include 13 factors with 32 indicators. This study reveals that the environment is a key dimension of RDM readiness, which previous studies have not discussed. Moreover, research institutions can employ the model to assess their readiness and identify areas for improvement, and to potentially reduce failures in RDM implementation.
... Having an organizational environment that enables technological innovation while addressing those factors will maximize the success changes for an all-around integration (Bradford et al., 2014). A framework to analyze the relationship between external tasks, organization and technology was introduced by Baker as a way for organizations to evaluate the adoption and feasibility of new technologies (Baker, 2011). ...
Abstract:
The ERP projects are one of the best strategies to increase efficiency in organizations, however companies can face big deviations regarding budget and time. To enhance the likelihood for a successful implementation, organizations must establish a long-term continuous development plan that creates a technological environment that prioritizes users as positive agents of change. Pre-implementation and implementation phases gather key stakeholders and system experts while the post-implementation phase is traditionally neglected in an ERP project framework which leads to inefficient long-term strategies. System users are key pieces when defining an ERP long-term strategic plan. This research was focused on understanding the role that end-users play in the continuous development of an ERP project. The study identified and tested the relationship between end-user dimensions and ERP critical success factors and their impact on the promotion of ERP efficiency.
Key Words: ERP; Continuous development; Enterprise resource planning; Role; Strategy; Users
... Net benefits reflect the degree to which a user believes that use of the system results in benefits to the user or the organisation (Parasuraman, Zeithaml and Berry, 1985;Lin, 2007;Urbach and Muller, 2012). In the context of this study, net benefits refer to the positive impact of Web 2.0 tools in academic libraries. ...
The purpose of this paper was to investigate the antecedents for the utilisation of Web 2.0 tools to enhance Knowledge Management (KM) practices in academic libraries of Tanzania. Eight out of the twelve academic libraries were selected. Data gathered through questionnaires distributed to library staff (n= 278), with a response rate of 91.36%. The study used the DeLone and McLean Information System (IS) Success Model to come up with KMS Success Model. Thus, the KMS Success Model was empirically via a Structural Equation Modeling (SEM) approach to examine the antecedents for the utilisation of Web 2.0 tools for the KM practices in academic libraries. The findings reveal that service quality increases user satisfaction and intention to use Web 2.0 tools. Knowledge quality and system quality increase the intention to use and net benefits of using Web 2.0 tools. Further, user satisfaction increases intention to use and net benefits, whereas intention to use increases the net benefits of using Web 2.0 tools to enhance KM practices in academic libraries. This study was conducted to introduce new direction of KM practices through the application of Web 2.0 tools. DeLone and McLean IS Model was used to develop KMS success model which was tested and proved positive significant in KM practices and in facilitating libraries services.
Organisations that fail to adopt AI, will lose out on new business opportunities or optimisation and efficiency potential. This study is interested in contributing to increasing the likelihood of achieving the organisational adoption of AI that has a positive outcome. AI is part of complex sociotechnical systems, and an organisation can be seen as a giant cybernetic collective, with a shared objective function. We argue that the technological-organisational-environmental (TOE) framework provides a sound theoretical lens in analysing how an organisation’s context influences the adoption and implementation of AI. Furthermore, the diffusion of innovation (DOI) theory is proposed to identify enablers for transforming organisations. Together with the combination of DOI and TOE, the stages of diffusion is proposed as an evaluation paradigm in order to evaluate the effectiveness of the enabling factors. Furthermore, the elements and objectives of AI adoption in the context of data-driven organisations are included. This approach, therefore, caters for both the technical and social AI adoption elements and an organisational environment where complex symbiotic relationships prevail. Additionally, on a theoretical level, it aids in enhancing our understanding of the causal factors behind the successful or unsuccessful adoption of AI within organisations.KeywordsTechnological-organisational-environmental frameworkdiffusion of innovation theoryartificial intelligence adoption
Although business analytics (BA) play an important role in improving firm performance, various firms struggle to deliver their full benefits. Many researchers have investigated the capabilities required to achieve better value through BA, but none have addressed the impact of innovation capabilities as a contextual variable mediating the effects on firm performance. By adopting the Technology-Organization-Environment (TOE) framework, this study suggests a model to evaluate the impact of BA capabilities on firm performance and addresses the mediating role of innovation capabilities. A quantitative approach was adopted for data collection and analysis. Based on 386 surveys of BA experts at Saudi Arabian firms and the use of PLS-SEM to test and validate the model. The results show that organizational factors have a highly significant impact on firm performance. While IT infrastructure and information quality as technological factors showed no significant and positive effect. Furthermore, the findings revealed that innovation capabilities positively mediate the link between IT infrastructure and information quality and firm performance as it affects directly and indirectly firm performance. The findings of this study contribute to the literature by addressing the research gap in BA in the Saudi Arabia context. Moreover, the study result stressing about the role of innovation capabilities on the BA capabilities and the importance of considering the interaction between TOE factors. However, research was carried out within one developing country (Saudi Arabia), which might restrict the findings’ generalizability of the study, and the results must be generalized with care to avoid issues such as structural and cultural variances between developed and developing countries.
Extended reality (XR) technologies have experienced significant technological
advancement in recent years. In the corporate environment, their implementation
is associated with numerous benefits, such as productivity gains, lower
costs, and improved learning. However, companies face numerous challenges in
implementing disruptive XR technology, ranging from a change-resistant corporate
culture to employee health concerns. There is a lack of tools that specifically support
innovation management in overcoming these barriers. In this paper, the XRCanvas
was developed, which can be used as a workshop tool for the specification
and implementation of XR projects in companies. It integrates eleven fields of
action in the dimensions of technology, organization, environment and user, which
were identified on the basis of a systematic literature research. Based on interviews
with experts, final recommendations are given on how the canvas can support XR
implementation and promote organizational ambidexterity. Thus, on the one hand,
this contribution provides insight into the factors that influence XR implementation.
On the other hand, it offers an innovation method for specifying these influencing
factors in a structured way for XR use cases.
Dalamrangkamendukungpenyelenggarankepemerintahanyang baik(good governance)dilingkungan Kementerian  Kelautan  dan Perikanan serta meningkatnya keperluan administrasi terutama pada bidang persuratan dan disposisi perlu suatuupayauntuk menerapkansistemyangterintegrasidenganmemanfaatkanteknologi informasi yangterhubungpadasetiapunitorganisasi atau unitkerja. Salah satu upaya yang dilakukan adalah membangun suatu aplikasi persuratan dan disposisi secara elektronik.Aplikasi persuratan dan disposisi secara elektronik atau E-Layar (Layanan Perkantoran Persuratan, Disposisi, dan Arsip) mulai di implementasikan pada tahun 2019 namun dalam penerapannyamasih terdapat beberapa kekurangan. Berdasarkan uraian di atas, maka diperlukan analisis faktor-faktor yang mempengaruhi kesuksesan penerapan e-layar. Penelitian ini menggunakan model kesuksesan Updated DeLone and McLean IS Success Model dengan 6 variabel penelitian, teknik analisis data menggunakan SEM dan olah data menggunakan perangkat lunak LISREL (Linear Structural Relationship). Berdasarkan hasil deskriptif persepsi responden, seluruh variabel laten memiliki tingkat kesuksesan yang baik. Berdasarkan hasil penelitian, seluruh variabel manifes valid untuk mengukur konstruknya serta memiliki reliabilitas yang baik dan berdasarkan hasil uji hipotesis dengan error 0,1 (10%), terdapat 4 hipotesis yang terbukti secara empiris dan 5 hipotesis yang tidak terbukti secara empiris.
Industry 4.0 is a major change that occurs in the manufacturing industry where the application of internet-based technology and information technology is key in forming a value chain network. This study aims to explore the application of industry 4.0 in the perspective of technology adoption theory, with a qualitative approach to five garment companies in Indonesia. Application of Industry 4.0 is seen in two aspects, namely technology for production and management, and Technology-Organization-Environment (TOE) Framework is used as a reference in analysing the factors that influence companies in adopting industry 4.0. The results of this study indicated that Indonesian garment companies have done a considerable technological transformation into more sophisticated direction. Adoption of new production machines, improvement in software systems, and the new and improved construction of factories that lead to the use of more modern technology were conducted at firm level. However, in general there are no companies that completely deploy industry 4.0. Several factors were identified as the determinants to this adoption process; in the technological context it consists of benefits and costs consideration; in the organizational context, it includes management support and workforce competence; while in the environmental context it consists of the product life cycle, global competition, and government support.
Due to AI’s numerous potential benefits, embedding AI as part of an organisation’s analytics portfolio has become essential. Also, organisations want to avoid a situation where only a few business areas reap the benefits of using AI. Some organisations are setting up central AI teams. However, a central AI adoption approach is not always feasible, as domain knowledge, specific to each business unit, is often required. An alternative approach would be to democratise AI and position citizen data scientists across the organisation. These citizen data scientists do not necessarily need the same level of skills as a central AI expert team; however, they require a certain level of AI-related knowledge. Technology Days are popular events that provide people insight into today’s latest technologies and can be used for marketing, recruitment of experts, or knowledge transfer. The paper investigates the effectiveness of an automotive organisation’s use of Technology Days to support the democratisation of AI by creating the intent among employees to become citizen data scientists. Based on the constructs of the technology acceptance model, a survey was used to gather feedback from the Technology Days attendees. A single case study contextualised the organisational setting and suggested that Technology Days can be used to showcase the effectiveness of AI and the ease of use of AI tools. Technology Days can help create a positive attitude and create the intent of employees in the organisation to become citizen data scientists. However, Technology Days remains only one of many incremental steps towards democratised AI.KeywordsDemocratisationArtificial intelligenceTechnology dayKnowledge transferTechnology acceptance modelCitizen data scientist
Conventionally, human-controlled and machine-controlled virtual characters are studied separately under different theoretical frameworks based on the ontological nature of the particular virtual character. However, in recent years, the technological advancement has made the boundaries between human and machine agency increasingly blurred. This manuscript proposes a theoretical framework that can explain how various virtual characters, regardless of their ontological agency, can be treated as unique social actors with a focus on perceived authenticity. Specifically, drawing on the authenticity model in computer-mediated communication proposed by Lee (2020) and a typology of virtual characters, a multi-layered perceived authenticity model is proposed to demonstrate how virtual characters do not have to be perceived as humans and yet can be perceived as authentic to their human interactants.
Purpose
Building information modelling (BIM) has transformed the traditional practices of the Architecture, Engineering and Construction (AEC) industry. BIM creates a collaborative digital representation of built environment data. Competitive advantage can be achieved with collaborative project delivery and rich information modelling. Despite the abundant benefits, BIM’s adoption in the AEC is susceptible to confrontation. A substantial impediment to BIM adoption often cited is data interoperability. Other facets of interoperability got limited attention. Other academic areas, including information systems, discuss the interoperability construct ahead of data interoperability. These interoperability factors have yet to be surveyed in the AEC industry. This study aims to investigate the effect of interoperability factors on BIM adoption and develop a comprehensive BIM adoption model.
Design/methodology/approach
The theoretical foundations of the proposed model are based on the European interoperability framework (EIF) and technology, organization, environment framework (TOE). Quantitative data collection from construction firms is gathered. The model has been thoroughly examined and validated using partial least squares structural equation modelling in SmartPLS software.
Findings
The study’s findings indicate that relative advantage, top management support, government support, organizational readiness and regulation support are determinants of BIM adoption. Financial constraints, complexity, lack of technical interoperability, semantic interoperability, organizational interoperability and uncertainty are barriers to BIM adoption. However, compatibility, competitive pressure and legal interoperability do not affect BIM adoption.
Practical implications
Finally, this study provides recommendations containing the essential technological, organizational, environmental and interoperability factors that AEC stakeholders can address to enhance BIM adoption.
Originality/value
To the best of the authors’ knowledge, this paper is one of the first studies to combine TOE and EIF in a single research model. This research provides empirical evidence for using the proposed model as a guide to promoting BIM adoption. As a result, the highlighted determinants can assist organizations in developing and executing successful policies that support BIM adoption in the AEC industry.
The traditional methods are fading away with scientific methods of taking a plunge into the field of market research. Neuromarketing is the recent technique in market research that is attracting a lot of interest. Despite this boom, large enterprises seem to resist implementing them in their marketing activities, thus limiting the development of the discipline. This research reflects on the main factors that impact the adoption of neuromarketing within large-scale enterprises from a bibliographical perspective. The importance of acceptance of neuromarketing lies upon the fact that business professional, academicians and consumers' attitudes are mixed and in a state of uncertainty. Neuromarketing is waiting for a strong academic and experimental platform on which, it can stand firmly. Therefore, it becomes extremely important to understand the barriers and specifically the enablers of adopting Neuromarketing techniques. This paper synthesizes the literature review related to theoretical models and factors of adoption and organizational success of technological innovations and exposes a conceptual model of factors impacting the adoption of Neuromarketing. The model is based on four types of factors: Individuals factors, technological factors, organizational factors and environmental factors, the interrelationships of these factors have been established using the TOE model and a literature review. This research is motivated by the willingness to fill the knowledge gap on the factors impacting the adoption of Neuromarketing, and contributes to the enrichment of the literature on the subject by proposing a conceptual model that will be the guideline and pilot of a future empirical study.
Temporarily disconnecting from social media has become more widespread in recent years with users choosing to limit or stop engaging with social media platforms for a period of time. There are no published syntheses that integrate the collective research on this phenomenon, nor how this behaviour is experienced. This review provides insight into the research on this phenomenon and proposes a conceptual framework for understanding social media user’s temporal discontinuance experience. We conducted a scoping review of 27 articles published during 2010–2020, focusing on the most salient factors of temporal discontinuance. Our review revealed a number of issues related to users’ motivations for temporal discontinuance, including the need to address self-reported problematic and excessive social media use, the want to restore control and/or agency, as well as the desire to minimise distractions and address privacy concerns. We identified the various benefits and challenges temporal disconnectors experience and describe two specific practices related to their return to social media use: 1) manipulating technological and/or platform affordances and/or 2) self-regulating behaviours. The paper concludes with suggestions for future research.
The transformation of public services through the adoption of cloud computing has shown greater advancement with service delivery efficiencies and reduction of costs. Cloud computing has been in existence for some time. However, the adoption has been seemingly low and stagnant in the South African (SA) government context. This study investigates the stakeholders’ perceptions in the SA public sector regarding the risks associated with cloud computing adoption. The study was exploratory, qualitative and interpretative in nature. Data was collected via semi-structured interviews and a questionnaire with IT representatives within government departments. The findings highlight that the perceived risks include security breaches, lack of supporting network infrastructure and concerns on redundancy. Additionally, poor skills and contract management were noted. This was coupled with concerns about compliance with relevant legislation and risks associated with transborder information flows. The study contributes to the literature on cloud computing in government.KeywordsCloud computingIT adoptionRiskDigital government
This study investigates the antecedents to the use of digital currencies in a developing country. In the digital currency literature, behavioral and technological antecedents that affect individuals’ behavior towards the use of digital currencies remain scanty. Drawing on Bitcoin, mobile money, and perfect money as some types of digital currencies, this research adopts the Technology Organization Environment (TOE) framework and the prospect theory. Based on 520 questionnaire responses, this research employs the partial least square structural equation modeling (PLS-SEM) technique. Results from the analysis reveal that technology competence, service, and agent trust, perceived risk, and cost have positive influences on the intention to use digital currencies. Behavioral intention influences the actual use of the technology. However, a country’s regulatory environment does not influence the intention to adopt digital currencies. The research provides important analytical advances and presents practical and economic consequences for the implementation of digital currencies.
Artificial Intelligence (AI) has the ability to self-learn, act autonomously and exhibits anthropomorphised characteristics. As a result, it is a powerful technology for organisations, but the implementation of AI, can lead to ethical and trust-related concerns. In an organisational context, trust has been identified as a significant barrier to adopting AI. Previous research has indicated that fairness, accountability and transparency, the so-called FAT factors together with explainability, can potentially influence trust in AI. The Technology-Organisation-Environment (TOE) framework is applied as a theoretical lens whilst considering the context of AI in organisations and their environment. The research question, supported by six hypotheses, is: To what extent do FAT factors and explainability influence trust in AI and consequently AI adoption? In order to answer the research question, the TOE framework, together with online surveys involving analytics experts and AI specialists at a leading automotive company, are analysed. This paper’s focus extends previous literature’s findings that FAT influences trust and makes a theoretical contribution by confirming the indirect relationship between FAT, explainability, trust and adoption of AI in organisations. What makes our research finding of practical importance is not the finding that FAT and explainability leads to trust in AI, but rather the understanding that FAT and explainability will lead to a higher level of adoption in AI in organisations.
In the modern era, human resource management is accompanied by the information system which is instrumental in managing human resource processes. In the current competitive and challenging environment, organizational success depends on its effective and efficient human resource. Human resource along with IT professionals can create an environment in an organization for successful adoption of human resource information systems. While considering it as a key factor in modern enterprise management, its burgeoning interest has led to the foundation of this article. The study is to delve deep into the literature and to explore the factors responsible for human resource information system adoption and to identify the barriers in its implementation and to provide suggestions to overcome these barriers. The findings reveal that the factors of human resource information system mentioned in literature are important. These factors should be taken into consideration while adopting Human Resource Information System by integrating Technology-Organization-Environment (TOE) framework with Human-Organization-Technology (HOT) framework.
Construction projects have for a long time been characterized by increased specialization, low productivity, and a fragmented information exchange culture, resulting in inefficient work processes, with time delays and budget overruns. Research within the context of construction planning and scheduling and IT points to improving communication, collaboration, and cooperation to address these problems. However, the focus has been chiefly on production planning processes and scheduling tools and software. Research also points to collaborative user-friendly scheduling systems remaining under-researched; even though collaborative approaches have been introduced, the technological support and implementations are lacking.
In this context, this thesis presents a novel collaborative planning and scheduling process and software system, supporting multiple modes of interaction such as individual review, planning, collaborative scheduling and review work in 4D, both co-located and remote. A Design Science Research approach was used to identify requirements that guided the collaborative production planning system's design and development and evaluations. These evaluations show that implementing the collaborative planning and scheduling system enhances understanding of the planning and scheduling of projects and supports both individual and group work. The developed system facilitates information gathering when creating activities and improves collaborative production of the schedule. Furthermore, the new collaborative setting shortens the length of planning workshops while simultaneously increasing the quality output. Thus, the thesis contributes to the body of knowledge of collaborative production planning, collaborative IT systems in construction, how these systems can support communication and collaborative processes in a social context, and how a design science approach could be used in this setting.
Background: By 2018, Malaysian mobile banking services made the third-largest amount of banking transactions, following credit card and Internet banking. In addition, it significantly contributes to the banking industry by providing easier transactions to banking consumers.
This study examined factors affecting the intention to use, and the actual use of mobile banking services in Malaysia.
Methods: Two main theories of the unified theory of acceptance and use of technology (extended version, UTAUT2), and the model of perceived risk, were used to propose a modified framework. Based on the non-probability sampling method, the data were collected from 504 respondents. The data vas analyzed using SPSS and PLS-SEM to derive the findings.
Results: The study's findings revealed that the independent variables could explain 55.3% of the variance in mobile banking use and 60.3% of variance in intention to use variables. Moreover, it demonstrated that common factors that have significantly affected the actual use and intention to use mobile banking were habit, facilitating condition, and interface design quality. In contrast, perceived risk and intention to use were found to only have significant impacts on the use of mobile banking, while effort expectancy was found to only have a significant impact on the intention to use.
Conclusions: The findings of this study provide significant new knowledge on mobile banking, from which mobile banking providers and interface designers can develop potential solutions to increase the usage of mobile banking services in Malaysia.
However, using a qualitative method, the proposed model could only explain 55% of actual use and 60% of intentional use. Thus, additional variables and qualitative techniques may help increase the understanding on the actual use and intention to use.
Background:
During the early stage of COVID-19 outbreak in China, most medical undergraduate programs have to eventually embrace the maneuver of transferring to nearly 100% online-learning as a new routine for different curricula. And there is a lack of empirical evidence of effective medical education curriculum that has been completely implemented in an online format. This study summarizes medical students' perspectives regarding online-learning experience during the COVID-19 outbreak and presents reflection on medical education.
Methods:
From February 21st to March 14th, 2020, the authors conducted survey of a nationally representative sample of undergraduate medical students from 90 medical schools in China. Participant demographics and responses were tabulated, and independent sample t-tests as well as multiple logistic regression models were used to assess the associations of demographic characteristics, prior online learning experience, and orientation with students' perspectives on the online learning experience.
Results:
Among 118,030 medical students participated in the survey (response rate 52.4%), 99,559 provided valid data for the analysis. The sample is fairly nationally representative. 65.7% (65,389/99,559) supported great orientation and 62.1% (61,818/99,559) reported that they were satisfied with the ongoing online-learning experience. The most common problem students would encounter was the network congestion (76,277/99,559; 76.6%). Demographics, learning phases, and academic performance were associated with online-learning engagement and perceptions. Formal orientation and prior PU (perceived usefulness of online learning) were significantly positively associated with the satisfaction and evaluation of the online learning experience (p < 0.001).
Conclusions:
Data from this national survey indicates a relatively positive role of online learning as a formal teaching/learning approach in medical education. Considerations should be made regarding such application in aspects of students' different learning phases. We suggest that further policy interventions should be taken from technological, organizational, environmental, as well as individual aspects, to help improve the outcome of online learning for future doctors.
The adoption and implantation of electronic government service are on the rise as government services to citizens through electronic means has increased. However , assessing the effectiveness of e-government systems is still limited in the literature. This study evaluates the effectiveness and benefits of information systems(e-registrar) at the Registrar General Department(RGD) in Ghana, using the updated DeLone and McLean IS Success Model. Via the purposive sampling technique, data for the study were collected from 102 staff of RGD and analyzed following the Partial Least Squares Structural Equation Modelling(PLS-SEM) technique. The results of the study indicate that service quality, system quality, and information quality positively influence system usage and user satisfaction. Also, system usage and user satisfaction positively influence the net benefits derived from the e-registrar system. The findings provide a relevant recommendation to policymakers and management of organizations when it comes to information systems implementation.
The information system (IS) occupies an essential place in public and private establishments and managers are constantly seeking to create value by implementing information systems that generate tangible and intangible gains. To do this, they are constantly investing in information systems to improve their performance and generate results. However, these managers are constantly questioning the relevance and effectiveness of these investments. The information system poses a problem of definition given that it is a multidimensional concept, and also of measurement. The objective of this paper is to review the literature on the different models for measuring the contribution of information systems to the performance of organizations, based on the resource theory and the behavioral approach in a processual perspective. This literature review allows us to identify and present these models, with a view to testing them in various contexts.
The need to determine the mediating role of perceived usefulness and perceived ease of use in information communication technology (ICT) support and ICT use in practical experiences among teachers prompted this study. The study draws on questionnaire responses from 104 teaching staffs comprising 88 teachers from the University of Nigeria and 16 teachers from Indira Gandhi National Open University, India to test the hypotheses suggested. Perceived usefulness and perceived ease of use were set as mediators. Our report suggests the following: that association between ICT support and ICT use was positively significant, that teachers’ attitude towards ICT acceptance and use predicts actual use, and that perceived usefulness and perceived ease of use are kind of positive partial mediators to ICT supports and ICT use. Implications of these conclusions for education practice were discussed.
This research extends the Unified Theory of Acceptance and Use of Technology (UTAUT) model based on expectation-confirmation and self-determination theories. It aims at exploring students' perspectives regarding the acceptance of mobile learning (m-Learning) in higher education. Although UTAUT receives considerable attention in technology acceptance research, this study unlike previous work as it is among the first to integrate self-determination and expectation-confirmation theories with this model in understanding m-Learning adoption, particularly in a case of developing countries. A total of 246 undergraduate students responded voluntarily to an online questionnaire. The findings suggest that integrating the UTAUT model with variables represent learners' basic psychological needs can highly affect their acceptance of m-Learning technology. The findings are further being discussed for theoretical and practical implications.
Organizational leaders provide the primary impetus in defining, forming, and shaping corporate culture. Leadership literature emphasizes on the leader’s role in “articulating a vision” and the leader’s pivotal role in establishing culture by setting objectives and then removing hurdles by smoothing the path for attaining those objectives. Changes in communications technology and the speed at which information and people can now be transported around the world allow people from diverse cultures to work together in ways never possible. These recent changes in technology may have positive or negative impact on the role of the leaders, culture of the organization, and ability to compete. In this chapter, we discuss various attributes of organizational culture such as power distance, time orientation, individualism and how they are affected by the technological advancements. Information and communication technologies (ICT) enable organization with flexibility, virtual work, and work-life balance which in turn has impact on organizational culture and leadership styles. We will also discuss the management styles such as participative and consultative as well as empowering, directive leadership styles, and how they are influenced by technological changes.
The Sustainable Development Goal (SDG) 1 – ‘No Poverty’ is one of the ambitious goals of all nations across the globe. Multiple factors lead to poverty in a nation. Hence, the alleviation of poverty requires governments to address these multiple factors at various levels of society. This study is an attempt to understand a few factors that can help poverty alleviation. Many theoretical studies provide different frameworks for poverty alleviation but a dearth of studies that empirically shows that poverty alleviation is possible. This study is an empirical investigation that looks into the macro-level factors that could help alleviate poverty through the lens of the Technology-Organization-Environment (TOE) framework. It underscores the mediating role of ICT development of the nations that change-ready and are competitive enough to address poverty at the grass-root level and thus strive for achieving the SDG goal 1. The results strengthen our argument that nations that are competitive and change-ready using ICT development measures could address the problem of poverty.
There exist a sizable body of research addressing the evaluation of eHealth/health information technology (HIT) readiness using standard readiness model in the domain of Information Systems (IS). However, there is a general lack of reliable indicators used in measuring readiness assessment factors, resulting in limited predictability. The availability of reliable measuring tools could help improve outcomes of readiness assessments. In determining the predictive relevance of developed HIT model we collected quantitative data from clinical and non-clinical (administrators) staff at Komfo Anokye Teaching Hospital (KATH), Kumasi Ghana using the traditional in-person distribution of paper-based survey, popularly known as drop and collect survey (DCS). We then used PLS-SEM path analysis to measure the predictive relevance of a block of manifest indicators of the readiness assessment factors. Three important readiness assessment factors are thought to define and predict the structure of the KATH HIT/eHealth readiness survey data (Technology readiness (TR); Operational resource readiness (ORR); and Organizational cultural readiness (OCR). As many public healthcare organizations in Ghana have already gone paperless without any reliable HIT/eHealth guiding policy, there is a critical need for reliable HIT/eHealth regulatory policies readiness (RPR) and some improvement in HIT/eHealth strategic planning readiness (core readiness). The final model (R2 = 0.558 and Q2 = 0.378) suggest that TR, ORR, and OCR explained 55.8% of the total amount of variance in HIT/eHealth readiness in the case of KATH and the relevance of the overall paths of the model was predictive. Fit values (SRMR = 0.054; d_ULS = 6.717; d_G = 6.231; Chi2 = 6,795.276; NFI = 0.739). Generally, the GoF for this SEM are encouraging and can substantially be improved.
The District Health Information Systems 2 (DHIS2) has been implemented in many countries as a standard tool for managing health information for decision making. Despite the continued adoption of this system in developing countries, some challenges affecting its effective use still exist. Previous studies have indicated that the majority of these challenges are mainly infrastructural and system related. As ICT infrastructure continues to improve, the need to investigate challenges affecting DHIS2 usage beyond infrastructural and system factors is important. In this study, factors influencing DHIS2 usage in Sierra Leone were investigated using the Technology-Organization-Environment (TOE) framework. Mixed sequential explanatory design was adopted using data from 126 respondents in 10 districts followed by focus group discussions. The study found that top management support, perceived benefits, security and privacy, and compatibility were significant predictors of DHIS2 usage in Sierra Leone. Similarly, poor Internet connectivity, lack of security policies and guidelines, and shortage of qualified staff were identified as challenges affecting the effective use of DHIS2. Recommendations for helping the Ministry of Health and Sanitation in Sierra Leone and other donors to ensure that DHIS2 is effectively used are discussed. K E Y W O R D S DHIS2, environmental factors, health information systems, organizational factors, technology factors
Initial results suggest that decision support systems (DSSs) can trigger ‘directed forgetting’ in business settings if users trust in the DSS (Hertel et al., 2019). In the present study, we further examined this trust effect on DSS-cued forgetting and related positive effects on users’ cognitive resources, performance, and well-being. Moreover, we investigated how trust translates into behavioral intentions to use a DSS, and into actual usage of the DSS. Finally, we examined if risk-related framing of decision outcomes (loss vs. gain framing) moderates trust effects on directed forgetting and behavioral intentions. In line with our expectations, results of an experiment with N = 200 participants confirmed that trust significantly enhances directed forgetting, performance, and well-being. Behavioral intentions fully mediated the trust effect on DSS use. Framing of decision outcomes showed no moderation but a main effect on directed forgetting, with loss framing reducing the directed forgetting effect.
Practitioner summary: This experimental study demonstrates the importance of trust in information systems to leverage positive effects of these systems on users’ cognitive resources, performance, and well-being in a simulated complex business setting.
The assessment and evaluation of information system’s quality is vital and necessary. Health information system (HIS) is broadly spread and usage. Nowadays, HIS is attaining reputation importance and a boundless potential for developing countries. HIS has espoused by diversities healthcare providers to convey a qualified patient safety, patient healthcare services, efficient and effectiveness patient care, minimum medical faults, and patient satisfaction by gaining access to truthful information at anytime and anywhere. In KSA, many hospitals adopted HIS so it is becoming essential to evaluate the quality of these systems. This work implements Delone & McLean (D&M) quality model to evaluate the quality of HIS systems in Riyadh in order to sustain the quality of patient care and improve it if required. Delone & McLean quality model is the most validated and popular model used to qualify the factors of success of HIS system. The main objective is to assess the HIS placed in KSA hospitals, which leads to higher quality for patient healthcare. This study emphases on six interrelated measurements of IS success criteria that have been specified by the model. These measurement criteria are information quality, system quality, user satisfaction, services quality, use and net benefits. According to D&M model, these factors interrelated and has positively effect to each other. In this study, a questionnaire is disseminated to all possible stakeholders of HIS in four hospitals in Riyadh. The analysis of the results gathered from the questionnaire is conducted to validate the success of HIS and to recover the HIS Quality in KSA Hospital.
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