Book

Information Systems Theory: Explaining and Predicting Our Digital Society, Vol. 1

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Abstract

The overall mission of this book is to provide a comprehensive understanding and coverage of the various theories and models used in IS research. Specifically, it aims to focus on the following key objectives: • To describe the various theories and models applicable to studying IS/IT management issues. • To outline and describe, for each of the various theories and models, independent and dependent constructs, reference discipline/originating area, originating author(s), seminal articles, level of analysis (i.e. firm, individual, industry) and links with other theories. • To provide a critical review/meta-analysis of IS/IT management articles that have used a particular theory/model. • To discuss how a theory can be used to better understand how information systems can be effectively deployed in today’s digital world. This book contributes to our understanding of a number of theories and models. The theoretical contribution of this book is that it analyzes and synthesizes the relevant literature in order to enhance knowledge of IS theories and models from various perspectives. To cater to the information needs of a diverse spectrum of readers, this book is structured into two volumes, with each volume further broken down into two sections. The first section of Volume 1 presents detailed descriptions of a set of theories centered around the IS lifecycle, including the Success Model, Technology Acceptance Model, User Resistance Theories, and four others. The second section of Volume 1 contains strategic and economic theories, including a Resource-Based View, Theory of Slack Resources, Portfolio Theory, Discrepancy Theory Models, and eleven others. The first section of Volume 2 concerns socio-psychological theories. These include Personal Construct Theory, Psychological Ownership, Transactive Memory, Language-Action Approach, and nine others. The second section of Volume 2 deals with methodological theories, including Critical Realism, Grounded Theory, Narrative Inquiry, Work System Method, and four others. Together, these theories provide a rich tapestry of knowledge around the use of theory in IS research. Since most of these theories are from contributing disciplines, they provide a window into the world of external thought leadership.

Chapters (22)

In order to provide a general and comprehensive definition of information systems (IS) success that covers different evaluation perspectives, DeLone and McLean reviewed the existing definitions of IS success and their corresponding ­measures, and classified them into six major categories. Thus, they created a multidimensional measuring model with interdependencies between the different success categories (DeLone and McLean 1992). Motivated by DeLone and McLean’s call for further development and validation of their model, many researchers have attempted to extend or respecify the original model. Ten years after the publication of their first model and based on the evaluation of the many contributions to it, DeLone and McLean proposed an updated IS Success Model (DeLone and McLean 2003). This chapter gives an overview of the current state of research on the IS Success Model. Thereby, it offers a concise entry point to the theory’s background and its application, which might be specifically beneficial for novice readers. KeywordsDeLone & McLean Model-Information Systems Success-IS Success Model
Global business markets have become more competitive as consumers demand low prices, an increasing variety of goods, and improved product quality. Businesses have turned to information technology to gain performance efficiency in this changing marketplace. Yet, as firms increase their investments in new ­information technology, they may find employees are reluctant to accept and effectively use the new technologies. The technology acceptance model is the most widely used theory by researchers to explore user acceptance. This chapter explores the development, use, and current status of the technology acceptance model, as well as critiques of the technology acceptance model. KeywordsTechnology acceptance model-Theory of reasoned action-User acceptance-Perceived ease of use-Perceived usefulness
Despite the relatively recent emergence of the Unified Theory of Acceptance and Use of Technology (UTAUT), the originating article has already been cited by a large number of studies, and hence it appears to have become a popular theoretical choice within the field of information system (IS)/information technology (IT) adoption and diffusion. However, as yet there have been no attempts to analyse the reasons for citing the originating article. Such a systematic review of citations may inform researchers and guide appropriate future use of the theory. This chapter therefore presents the results of a bibliometric analysis and systematic review of 450 citations of the originating article in an attempt to better understand the reasons for citation, and use and adaptations of the theory. Findings revealed that although a large number of studies have cited the originating article since its appearance, only 43 actually utilized the theory or its constructs in their empirical research for examining IS/IT-related issues. This chapter also classifies and discusses these citations and explores the limitations of UTAUT use in existing research. KeywordsAdoption-Diffusion-Bibliometric Analysis-Systematic Review-UTAUT-TAM-Information Systems-Information Technology
Information systems (IS) research has offered rich insights into why people use technologies but has given much less attention to the question why ­individuals resist or reject technologies, and which factors inhibit or discourage usage (Cenfetelli 2004; Lapointe and Rivard 2005; Kim and Kankanhalli 2009). This chapter, hence, provides a literature review over those theories and models used in IS research to explain user resistance. Lapointe and Rivard (2005) have identified only four articles until 2004 that open the black box of resistance and provide theoretical explanations of how and why resistance occurs (Markus 1983; Joshi 1991; Marakas and Hornik 1996; Martinko et al. 1996). Since then, four more articles on user resistance behaviors have been published in AIS Senior Basket Journals (Cenfetelli 2004; Bhattacherjee and Hikmet 2007; Eckhardt et al. 2009; Kim and Kankanhalli 2009). This chapter illustrates these nine theories and models and concludes that IS research still lacks a unified theory of user resistance. KeywordsUser Resistance-Technology Rejection-Non-Adoption-IS Imple­mentation
Over the past decade there has been a notable increase in the use of Task-Technology Fit (TTF) theory within the field of information systems. This theory argues that information system use and performance benefits are attained when an information system is well-suited to the tasks that must be performed. As such, it seeks to offer an account of two of the key outcomes of interest to information systems (IS) researchers. Continued interest in the application of TTF theory is therefore expected and, as a result, the following chapter aims to provide a brief overview of the theory and how it has been applied in prior work. Readers are presented with an overview of the diverse range of research contexts and methodologies that have been used to test and extend TTF theory. Key outcomes of interest to TTF researchers are also examined as are the various approaches that researchers have used to operationalize the notion of TTF. It is hoped that this overview will serve as a sound basis for future research and simultaneously help to ensure that IS research does not continue to tread the same ground. KeywordsTask-Technology Fit-Information Systems Adoption-Group Support Systems-Literature Survey
Increasingly, processes that have relied on physical interaction between people, and between people and objects are being migrated to virtual environments in which physical interaction is not available. For example, medical processes that have traditionally relied on physical interaction between physician and patient are conducted virtually through telemedicine, and shopping processes that have traditionally relied on physical interaction between shoppers and products are conducted virtually via electronic commerce. I refer to this migration as process virtualization. Although the pace of process virtualization is accelerating, some processes have proven more suitable for virtualization than others. Process virtualization theory is a recently proposed theory designed to explain this variance. This chapter describes the theory by defining terms, discussing the constructs and relationships of the theory that explain and predict how suitable a process is to being conducted virtually, and discussing how the theory fits into the Information Systems discipline. KeywordsProcess-Virtual-Virtualization-Information systems-Theory
The theory of deferred action explains the effect of emergence on organisation and systems design. It is applied to conceptualise information systems capable of responding to changing environments that cause systems and organisations to be emergent. These deferred information systems are based on the deferred model of reality that reflects emergence and enables appropriate responses as deferred action whilst pursuing predetermined goals. KeywordsComplexity-Emergence-Emergent Organisation and Systems-Deferred Information Systems-Dynamical Environment-Feedforward Mechanism-Theory of Deferred Action
Resource-based view (RBV) theory has been discussed in strategic ­management and Information Systems (IS) for many years. Although many ­extensions and elaborations of RBV have been published over the years, to a considerable extent, most of them have identified critical resources and investigated the impact of resources on competitive advantage and/or other organization issues such as corporative environmental performance, profitability, and strategic alliance. Nevertheless, the orchestration of resources seems to influence these results. There still remains the issue of resource relations in an organization, the internal interaction of resources, especially IT resources with non-IT resources and the process of IT resource interaction with other resources within a firm which we have called resource impressionability. To fill these gaps in IS literature, we propose the new concept of resource orchestration in order to answer resource impressionability issues during implementation of IT projects. KeywordsResource-based View (RBV)-Competitive Advantage-Resource-Capability-Resource Orchestration
This chapter provides insights on the business value of IT by theorizing the concept of IT slack and explaining its effects on firm performance. We define IT slack as the cushion of actual or potential IT resources that allow organizational adaptation to internal and external pressures and jolts. We elaborate a typology of IT slack based on two dimensions: the nature of the slack (i.e., IT artifact, human resource, or time) and the type of IT asset (i.e., IT infrastructure vs. IT application). We suggest that IT slack simultaneously affects both organizational effectiveness and efficiency. IT slack is a double-edged sword. While IT slack can improve organizational effectiveness, it might reduce efficiency, because slacks is, by ­definition, excess resources that remain idle until needed. We also suggest that the relationship between IT slack and organizational effectiveness is curvilinear. KeywordsIT slack-Business Value of IT-IT Productivity Paradox-Organizational Effectiveness-Organizational Efficiency
Portfolio theory is concerned with risk and return. However, assigning weight to the risk at least equal to the yield was the big news in the 1950s. Until then, both in academia and for the general public, the stock market was no more than a playground for speculators. So in 1952, Nobel laureate Harry Markowitz, then a young doctoral student in operations research at the University of Chicago, demonstrated mathematically, for the first time, why putting all your eggs in one basket is an unacceptable risk strategy, and that diversification is the best deal for an investor or a manager of a company. In Markowitz’s analysis, the expected return and risk of several portfolios were quantified. Therefore, portfolio theory is about maximizing the benefits of investments considering risk and return. In the area of Information Systems (IS) portfolio theory has influenced two major streams ­regarding Information Technology Portfolio Management (ITPM): (a) analysis and classification of IT investments in different dimensions and (b) analysis and classification of IT projects. Both lines of research use Markowitz’s studies as reference to evaluate the trade-off between risk and return on investments in IT projects at the organizational level of analysis. Thus, IT investments can be managed as a ­portfolio, combining risk and return to maximize the benefits of IT investment, and help ­managers to choose the best option and make the best decision. KeywordsPortfolio Theory-Information Technology Portfolio Management-Dimensions-IT project
The “lemon” problem was initially posed by Nobel Prize winner Akerlof in his seminal article of 1970 and showed how a market with unbalanced information, called information asymmetry, can lead to complete disappearance or to offerings with poor quality where bad products (lemons) wipe out the good ones. Empirical evidence for Akerlof’s theory came originally from the market of used cars, where the lemon is a well-known problem. However, the theoretical model of the “lemon” problem has proven also to be valid in other markets and in comparable situations like internal markets. The theory is also been used more and more in Information Systems (IS) research especially since the emerging e-Commerce ­initiatives and the continuous growth of e-markets and auctions. In this chapter we bring a description of the theory by presenting its nomological network and its linkages to other well-known theories in IS research. The relevance for the theory is shown to explain the phenomenon in the IS discipline. An overview is given of current and past IS articles using the Lemon Market theory (LMT) together with a bibliographical analysis of the references to the original Akerlof article. KeywordsLemon market-Information asymmetry-Adverse selection-Moral hazard-Trust
This chapter describes the Technology–Organization–Environment (TOE) framework. It begins by presenting a description of the TOE framework and its constructs. Next, a brief review of studies that have used the TOE framework is provided. In this review, an emphasis is placed on noting the type of innovation that is being adopted in each study. Also, the different ways in which the framework has been adapted for various adoption contexts are highlighted. Finally, directions for future research with the TOE framework are described. In spite of this framework’s stability since its initial development, many avenues for evolution and development appear promising. KeywordsAdoption of innovations-Diffusion of innovations-Technology-Organization-Environment framework-Technology adoption
Contingency theory, which originated in organizational theory, has been utilized in information systems (IS) research for the past 25 years. This ­theory is based on two central findings: First, there is not one best way to organize or manage a firm. Second, each specific method a firm could choose to organize or manage is not equally effective (Galbraith 1973). IS researchers have utilized the primary contingency theory variables of environment; technology, structure, and management effectiveness in their study of important topics; which include systems planning, systems design, systems implementation, performance, user involvement, and Internet adoption. This chapter describes the main contingency theory constructs which are used in IS research and the seminal work in organizational theory; the primary research methods; and lastly, the limitations of ­contingency theory. KeywordsContingency Theory-IT-IS
Information Technology (IT) has revolutionized our economy and no organization can escape its impact. Using IT, new business models are being developed which could not be thought of earlier. As IT makes inroads into every aspect of organization, it is clear that strategies can be successful and have the competitive edge if they are integrated with IT. This is primarily because there have been reduction of operative cost and increase in productivity through technology adoption. As a result, IT cannot remain exclusive territory of IT/Electronic Data Processing/Computer department. Business managers now see the need to get directly involved in IT investment decisions and integration of IT with business processes and managing technological trends. Michael Porter’s theory of five forces, which defines the framework for formulating strategies through five forces, has to be integrated with technological capabilities of a firm to maintain competitive advantage. To make these integrations happen, managers need to understand IT in a holistic manner which will integrate business with IT. This chapter addresses the role of technology on the organizations’ strategies, how these five forces that Porter described are impacted by technology and how managers should plan to cope with the changing times with technology. KeywordsPorter’s five forces-IT and porter’s five forces-IT and Porter
Managing Information Technology (IT) investments continues to be a challenge for firms due to the difficulty associated with demonstrating IT ­contributions to organisational performance. Many IT contributions are not accounted for because they cannot be easily quantified. Linking IT to organisational performance is a complex problem that is informed by insights from ­multiple theoretical paradigms. The aim of this chapter is to comprehensively review work done by both academic and practitioners, and to explore why new approaches to managing IT investments are needed. To achieve this aim, we will start by defining IT assets and business value and exploring the different dimensions used to measure the business value of IT. Then, we will look at the early research on IT business value and the emergence of the Productivity Paradox. After that, we will delve into the three current theoretical paradigms: economics, management and sociology. The theoretical lenses and models used in these paradigms will also be discussed. Finally, future research directions are suggested. KeywordsBusiness value-Information technology-IT business value-Performance
Real-world cases have highlighted the need for better understanding of the process by which risk-averse organizations introduce new enterprise systems. There is a particular need to focus on the “business case document” which comprehensively outlines the pros and cons of adopting the new system. This chapter describes the complex innovation and diffusion process of enterprise systems as not described before. It asks questions about how information on a new system is communicated to potential stakeholders. Taking the specific case of a large public sector university, it examines all the processes involved in evaluating whether a new ­system is right for an organization and convincing both end-users and upper management to approve the change. Accordingly, any document that drives this change must be as credible as possible. And so, this paper looks at the possible sources of credibility for both the document and the sponsor who writes it. KeywordsBusiness case-Diffusion of Innovations-Financial management ­information systems-executive sponsor-upper management-perceived attributes of the innovation
Punctuated Equilibrium is a theory originating in paleobiology which has been adopted by management researchers to explain organizational change. In this theory, episodes of radical change are preceded and followed by longer periods of relative stability. Comprised of equilibrium periods, revolutionary periods, and punctuations, Punctuated Equilibrium can be contrasted with other perspectives on organizational change including persistent gradualism, tectonic shift, and turbulent adaptation. The use of the theory in IS research is identified in areas as diverse as virtual teams, IS implementation, organizational change, and strategic alignment. Finally, suggestions regarding how researchers may operationalize Punctuated Equilibrium are made focusing on key components of the definition of punctuations. KeywordsPunctuated equilibrium-Organizational change-IS implementation-Virtual teams-Strategic alignment
In this chapter we present the versatility of discrepancy theory in the research of satisfaction in IS models and show how to avoid many of the analytical pitfalls. First, we describe the use of discrepancy theory in relevant reference disciplines for IS research. After that, we discuss satisfaction used in IS research starting with user satisfaction followed by employee job satisfaction. In each case, we provide a brief history and show the evolution toward discrepancy models. Next comes an introduction to several common comparative models encapsulated by discrepancy theory that have been deployed in IS research. The remainder of the material in the chapter considers methodological issues and a discussion of implications for future research.
There is growing global unease in relation to the environmental sustainability of business activities, particularly where climate change is concerned. Consequently, the increase in emissions of Greenhouse Gases (GHG) associated with economic growth is identified by the Organisation for Economic Cooperation and Development (OECD) as a problem of grave concern. In the EU, ambitious targets have been set for GHG emissions reductions. Both the OECD and the Global e-Sustainability Initiative (GeSI) have identified that between now and 2020 the direct and enabling effects of Green IS could help achieve significant reductions in GHG emissions across all industry sectors. In order to help understand how this objective may be achieved, this chapter presents mechanism-based explanations, which draw on institutional theory and social movement theory, to help explain and predict the adoption, implementation and use of Green IS in organizational fields. Thus, in keeping with extant perspectives in the social sciences, the study eschews the quest for universal laws or general theory, in favour of conceptual mechanism-based explanations of IS phenomena. While environmental sustainability has exercised the interest of researchers in cognate disciplines, Green IS is a new area of interest for IS researchers, hence this chapter’s contribution is timely. KeywordsGreen IS-Institutional theory-Social movement theory-Climate change
Adoption of technologies has long been a key area of research in the information systems (IS) discipline, and researchers have thus been interested in the attributes, beliefs, intentions, and behaviors of individuals and organizations that can explain information technology (IT) adoption. The focal unit of adoption has mainly been individuals and organizations, however, research at the group or social network levels as well as the interorganizational level has recently gained increased interest from information systems (IS) researchers. This recent focus views the world as being the sum of all relations. Various social network theories exist that seek to emphasize different proficiencies of social networks and explain theoretical mechanisms for behavior in social networks. The core idea of these theories is that social networks are valuable, and the relations among actors affect the behavior of individuals, groups, organizations, industries, and societies. IS researchers have also found that social network theory can help explain technology adoption. Some researchers, in addition, acknowledge that most adoption situations involve phenomena occurring at multiple levels, yet most technology adoption research applies a single level of analysis. Multilevel research can address the levels of theory, measurement, and analysis required to fully examining research questions. This chapter, therefore, adapts the Coleman diagram into the Multilevel Framework of Technology Adoption in order to explain how social network theory, at the individual and social network levels, can help explain adoption of IT. As Coleman (1990) attempts to create a link between the micro- and macro-levels in a holistic manner, his approach is applicable in explaining IT adoption. KeywordsAdoption-IT-social network theory-Multi-level approach-MFTA
Understanding the antecedents and their effects on satisfaction is crucial, especially in consumer marketing. Most investigations in marketing research have used the Expectation–Confirmation Theory (ECT) which is used by the IS researchers too, with a few modifications and have taken the name Expectation–Confirmation Model (ECM). ECM is broadly applied to examine the continuance intention of IS users rather than just to explain satisfaction. Though the name of the model still contains expectation but practically the pre-consumption expectation is replaced by post-consumption expectations, namely, perceived usefulness which is believed to contribute a more meaningful dimension to theory. In IS research, though the dependent variable, continuance usage intention, is quite consistent but the independent variables, logically, are multi-varied as they are considered from contextual perspectives. Consequently, there is no general agreement concerning the definition, relationship, and measurement methods of the constructs neither in ECT nor in ECM. This chapter, therefore, tries to provide a comprehensive and systematic review of the literature pertaining to “expectation–confirmation” issues in order to observe current trends, ascertain the current “state of play,” and to promising lines of inquiry. Findings of this study suggest that positivist and empirical research is predominantly used with most of the samples being university students. Besides, technology acceptance model (TAM) and theory of planned behavior (TPB) are also integrated with ECT and ECM to have a better understanding of consumer behavior. The trend toward integrating and/or incorporating associated variables and constructs from various theories to ECM has a better fit in related areas of applications. Moreover, active researches are highly concentrated in USA, Hong Kong, and Taiwan. Finally, this study proposes research implications for the future.
Stakeholder theory is widely used in management in examining ­organizational environment, strategic management, ethical issues, business planning process, e-government, project management, environment management, etc. Recently stakeholders are also seen as a means to more successful information and communication technologies and information system development and implementation issues. In this chapter, stakeholder theory, its origin and applications in Information Systems field in literature are discussed. KeywordsStakeholder theory-Stakeholder model-Stakeholder-Information systems
... Technological context comprises various technologies relevant to a firm, including those not implemented by the firm but available in the marketplace [32]. These technologies can significantly impact their future adoption process [39] and will set the pace and capacity to deal with technological change. ...
... These technologies can significantly impact their future adoption process [39] and will set the pace and capacity to deal with technological change. For most firms, there are three primary types of technological changes related to innovation adoption: (1) incremental (minimal risk and changes due to new features of existing technology), (2) synthetic (moderate change due to existing technologies being integrated in a novel way), and (3) discontinuous (massive change due to paradigm shift) [32]. Therefore, firms must consider the potential technological changes resulting from innovation adoption. ...
... Technological context can be measured based on several aspects such as compatibility, complexity, and trialability [32]. While compatibility and complexity are said to be the most consistent determinants [6], trialability is recognized as a crucial determinant, especially for early adopters [40]. ...
Article
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Despite the influx of data analytics (DA) practices among firms, their impact on operational performance remains ambiguous. This study examined the pull and push factors affecting the data analytics adoption (DAA) from the theoretical perspectives of the technology–organization–environment (TOE) model, theory of perceived risk (TPR), and resource-based view (RBV). The study analyzed data from 169 firms on the basis of the positivist paradigm and employed the partial least square to run the reflective–formative two-stage analysis. Accordingly, the results indicated that the three TOE model aspects exhibited a positive direct impact on DAA and indirectly impacted operational performance through DAA. However, the perceived risk did not display a similar effect in both situations. This study further revealed that the environment push factor had more explanatory power than the perceived risk pull factor, suggesting that a conducive TOE environment would motivate DAA, subsequently enhancing operational performance. The study provided valuable empirical evidence on the determinants of DAA and its subsequent effect on firms’ operational performance. Uniquely, the study also contributed to the literature from the perspective of higher-order-construct analysis in examining the determinants of DAA and its effect on operational performance. Furthermore, the mediation analysis covered the interaction of indirect-path coefficients, minimizing errors in interpreting the mediation effect.
... Overby (2008) refers to these constructs as the characteristics of the process. They are also perceived to have a negative effect on process virtualization (Overby, 2012;. What this means is that as these constructs increase, it is unlikely for such process to be virtualized. ...
... Recognizing the importance of technology in virtualizing processes, the theory makes clear the contribution of IT by making use of the moderating effects which include representation, reach, and monitoring capabilities (Overby, 2008). These 3 moderating factors are considered to have a positive influence or impact on process virtualizability (Balci & Rosenkranz, 2014;Overby, 2012). Each of the 3 constructs moderate the relationships between the characteristics of the process and its virtualizability (Balci & Rosenkranz, 2014;Overby, 2012). ...
... These 3 moderating factors are considered to have a positive influence or impact on process virtualizability (Balci & Rosenkranz, 2014;Overby, 2012). Each of the 3 constructs moderate the relationships between the characteristics of the process and its virtualizability (Balci & Rosenkranz, 2014;Overby, 2012). ...
Article
Full-text available
The purpose of this study is to investigate the factors that constrain or enable process virtualization in a government‐to‐citizen engagement process. Past research has established that most e‐government projects, especially in developing countries, are regarded as total failure or partial failure. Citizens' unwillingness to use government electronic services and lack of awareness are among some of the reasons why these electronic services fail. Using the process virtualization theory (PVT) as theoretical lens, the authors investigated the various activities within the driver license acquisition process at the Driver and Vehicle Licensing Authority. The PVT helped in identifying factors which enable or inhibit the virtualization of the driver license acquisition process in Ghana. Based on a survey data of 317 participants, we report that process characteristics in the form of relationship requirements affect citizens' willingness toward the use of government virtualized processes. Situating the PVT within a developing country context, our findings reveal that some cultural and behavioral attributes such as socialization hinder the virtualization of some activities within the driver licensing process.
... According to ANT, a network is not a collection of pre-existing things, but a property emerging from relationships among entities [31]. The network building takes place through translation, a mechanism by which the network builder recruits actors and ensures their faithful alliance [15]. Callon [52] identifies four interrelated concepts known as moments of translation: problematisation, interessement, enrolment, and mobilisation. ...
... Callon [52] identifies four interrelated concepts known as moments of translation: problematisation, interessement, enrolment, and mobilisation. These moments are defined as follows [15,56]: Problematisation is the process by which an actor positions his project as indispensable to others [15]. Thus, problematisation is only initiated and made possible by the presence of a legitimate translator capable of formulating a question or issue that will make different actors engage in the network [56]. ...
... Callon [52] identifies four interrelated concepts known as moments of translation: problematisation, interessement, enrolment, and mobilisation. These moments are defined as follows [15,56]: Problematisation is the process by which an actor positions his project as indispensable to others [15]. Thus, problematisation is only initiated and made possible by the presence of a legitimate translator capable of formulating a question or issue that will make different actors engage in the network [56]. ...
Conference Paper
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Actor-network theory (ANT) has been gaining popularity as a guiding theoretical apparatus in Information Systems (IS) research, notably research involving IS projects as such projects are seen as assemblages of people, technologies, project documents, methodologies, and other actors. A key tenet of ANT is generalized symmetry, which advocates that human and material actors be viewed on the same analytic plane. A persistent critique of ANT-based IS research is that researchers employing ANT routinely fail to uphold the ideal of generalized symmetry. Critics often point out that many ANT-based IS research accounts (whether consciously or unconsciously) privilege humans as the dominant actors in actor-networks, while paying lip-service to the idea of generalized symmetry for all actors. This paper contributes toward understanding the underlying issues of this critique by assessing the current level of compliance to ANT's principle of generalized symmetry in ANT-based IS research. Using a hermeneutic literature review approach, we investigate how the main constructs, principles, practices and techniques of the full apparatus of ANT have been identified, applied and documented in recent ANT-based IS research studies as reported in the extant literature. This review provides an updated and refreshed understanding of the current level to which ANT's principle of generalized symmetry is upheld in ANT-based IS research.
... In general, the researchers have investigated two levels of innovation adoption: the individual and the organization. At the individual level, Technology Acceptance Model (TAM) [70], Theories of Planned Behavior (TPB) [71], Unified Theory of Acceptance and Use of Technology (UTAUT) [69] and Rogers' early diffusion of Innovation (DOI) theory [49] are the most commonly-used adoption/diffusion theories in IS research [65], [72], [73]. Although such models are very useful and important, their main focus is on users (individual-level) as well as technological attributes, while they fail to consider the attributes related to organization [69]. ...
... More attention has been given to TOE framework and it is accepted from diverse fields of study as it creates Rogers' DOI theory more capable of explaining organizational innovation adoption by including an important novel component of environmental dimension [72], [77]. A lot of research works which have empirically examined the TOE framework, revealed that the TOE framework importantly helped to understand the adoption of technological innovations [12], [54], [72], [73], [78], [79]. In many noticeable researches conducted based on TOE framework, factors, which are crucial in information system's adoption were carefully investigated. ...
... In many noticeable researches conducted based on TOE framework, factors, which are crucial in information system's adoption were carefully investigated. This is also the case for different health information systems [48], [72], [73], [78], [80]. However, regarding the context of sensitiveness and complexity of technology adoption, different factors in TOE framework may vary across different innovation and adoption contexts [73], [76]. ...
Article
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Background: Hospital Information System (HIS) is implemented to provide high-quality patient care. The aim of this study is to identify significant dimensional factors that influence the hospital decision in adopting the HIS.Methods: This study designs the initial integrated model by taking the three main dimensions in adopting HIS technology. Accordingly, DEMATEL was utilized to test the strength of interdependencies among the dimensions and variables. Then ANP approach is adapted to determining how the factors are weighted and prioritized by professionals and main users working in the Iranian public hospitals, involved with the HIS system.Results: The results indicated that “Perceived Technical Competence” is a key factor in the Human dimension. The respondents also believed that “Relative Advantage," “Compatibility” and “Security Concern” of Technology dimension should be further assessed in relation to other factors. With respect to Organization dimension, “Top Management Support” and “Vendor Support” are considered more important than others.Conclusion: Applying the TOE and HOT-fit models as the pillar of our developed model with significant findings add to the growing literature on the factors associated with the adoption of HIS and also shed some light for managers of public hospitals in Iran to successfully adopt the HIS.
... Later in 2003, DeLone and McLean reviewed their model. They enhanced trivial adjustments to the model by adding new dimension [5], [7]. ...
... The key guidance of this research is the updated Delone & McLean model [7]. The model bids six correlated conceptions to measure the success of information system, which are: the quality measurements (service, system and information quality) that are shown in Figure1. ...
... To comprehensively explore PHR adoption, researchers also need to recognize the issues from health providers' perspectives and external environmental factors, such as the influence of market forces [18]. The combination of the Technology-Organization-Environment (TOE) framework [19] and the Human-Organization-Technology (HOT) fit model [20] enables researchers to investigate the critical factors influencing technological innovation adoption in developing countries' health sectors [21][22][23]. ...
... Data were collected through semi-structured interviews between August 19 and December 28, 2020. The interview guide was designed to explore the current implementation of health information systems at health facilities and the technological, organizational, environmental, and individual factors [19][20][21][22][23] in PHR adoption (Fig. 1). The interview guide is presented in Appendix 1. ...
Article
Background Personal health record (PHR) has been extensively used in developed countries; however, it has been limitedly adopted in developing countries. This study was conducted in Indonesia: a developing country with the largest population in Southeast Asia. PHR that is integrated with health providers is needed to achieve a transformation from a health provider-centered to a patient-centered healthcare system. Objective To qualitatively analyze barriers and facilitators of PHR adoption by health facilities in Indonesia from the technological, organizational, environmental, and individual factors. Methods In this qualitative study, we used semi-structured interviews with three health facility directors, 17 IT heads, eight physicians, and three nurses from 10 primary healthcare facilities, nine government hospitals, and six private hospitals in Indonesia. Interview data were analyzed using thematic analysis in NVivo 12. The analysis stages involved familiarizing data, generating initial codes, searching themes, evaluating themes, defining and naming themes, and writing reports. Results Regarding technological factors, the barriers to PHR adoption include security and privacy, interoperability, and infrastructure. Organizational support can facilitate PHR adoption in terms of organizational factors, while a lack of human resources is a barrier to PHR adoption. Regarding environmental factors, the lack of government regulations is the barrier to PHR adoption, while competition between health facilities and vendor support could facilitate PHR adoption. Finally, regarding individual factors, perceived usefulness and ease of use can be facilitators of PHR adoption, while user attitudes and e-health literacy can be barriers to PHR adoption. Conclusions This study is expected to comprehensively understand PHR adoption in Indonesia and could be applied to other developing countries with similar technological, legal, or cultural characteristics as Indonesia. This study also provides information that can guide health regulators, health facilities, or PHR vendors in planning the implementation of integrated PHR.
... By using the TOE framework, it can be seen which aspects can be improved in order to boost the productivity of business actors (SMEs). Based on the description of the background and the theory chosen by the researcher, in this study, the researcher determined the title of this study was "Analysis of E-Commerce Adoption by SMEs Using the [22] explained that the company's existing technology is important in the adoption process because it sets broad limits on the scope and speed of technological change that companies can undertake. In addition, innovations that exist but have not been used in companies also influence innovation, both by sharing what is possible and by showing companies the ways in which technology enables them to evolve and adapt. ...
... In addition, innovations that exist but have not been used in companies also influence innovation, both by sharing what is possible and by showing companies the ways in which technology enables them to evolve and adapt. According to Tushman and Nadler (1986) in [22] explained that in the innovation group that exists outside the company, there are three types of innovation that change, namely additional, synthetic or intermittent. Innovations that result in incremental changes introduce new features or new versions of existing technologies. ...
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E-commerce as a medium for online transactions by business actors can increase the productivity of SMEs. This study aims to analyze the adoption of e-commerce in SMEs in Karawang Regency, Indonesia. The technology-organization-environment (TOE) framework was chosen as a variable for measuring e-commerce adoption. Data collection was carried out through a questionnaire survey which was distributed to SMEs in Karawang Regency, and obtained 301 respondents. The results of data collection by using Smart PLS with the results of the technological aspects have no significant effect on the intention to adopt e-commerce, while the organizational and environmental aspects have a significant effect on the intention to adopt e-commerce. All technology indicators, namely compatability, perceived usefulness, complexity, security concern and relative advantage, are proven to have a significant effect on technology in the intention to adopt e-commerce. Organizational indicators, namely cost, organization readiness, organization culture, organization size and top management support, are proven to have a significant effect on organizations in their intention to adopt e-commerce. Meanwhile, environmental indicators, namely government support, competitive pressure, environmental uncertainty and vendor quality, have a significant effect on the environment in the intention to adopt e-commerce. The data that has been generated can be used by the MSMEs management agency in Karawang Regency to formulate strategies for increasing the productivity of SMEs.
... For instance, TAM by Davis mentioned that users will rather use a technology if it is perceived to be beneficial and easy to use [41]. TAM shown in Fig. 1, represents an important theoretical contribution towards understanding Information Systems (IS) utilization and IS acceptance behaviors [42,43,96,97] and the adoption and usage of new IS [44]. However in the context of e-assessment, a number of studies have applied TAM and extended versions of TAM to establish relationships between computer anxiety and related factors [8,41,45]. ...
... Perceived Usefulness (PU) is defined as the extent to which a person believes that using a particular system will enhance his/her job performance [41,96]. A strong relationship PU on BI were reported by many studies [17,48,57] and it is considered as one of the most important predictors of technology acceptance and actual use. ...
Chapter
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The application of Information technology in educational context and environment has dramatically changed the pattern at which people teach and learn. Institutions of higher learning globally are increasingly adopting e-Assessment as a replacement for traditional pen on paper examination due to its cost effectiveness, improved reliability due to machine marking, accurate and timely assessment. In spite of the numerous benefits of e-assessment, it is unclear if University students in Sub Saharan African Countries are willing to accept it. The purpose of this study is to examine technical support role towards mitigating effects of computer anxiety on electronic assessment amongst University students in Nigeria and Cameroon. Therefore, the study extended Technology Acceptance Model and was validated using 102 responses collected randomly across universities in Nigeria and Cameroon. This study supports the body of knowledge by establishing that Computer Anxiety is an important factor which can affect University students regardless of their level of computer proficiency. The outcome of the proposed model indicated that when technical assistance is provided during e-Assessment, computer anxiety on majority of University students in Nigeria and Cameroon is reduced. The practical implication of this study is that students’ actual academic potentials may not be seen if education policy makers and University administrators do not always strive to ensure that all measures, including technical support that can reduce fear associated with use of computer for assessment, are introduced.
... Meanwhile, DeLone and McLean have developed a system acceptance model called the D&M IS Success Model (Urbach & Müller, 2012). In their theory, DeLone and McLean (2003) mentioned six factors that affect the acceptance of information systems, namely the quality of the system, the quality of information, usage, user satisfaction, individual impact and organizational impact. ...
... Initially, TRA was used in social psychology (Davis et al., 1989) and subsequently extended to the identification of factors in the use of a system. The second theory was developed by DeLone and McLean called the D&M IS Success Model (Urbach & Müller, 2012). In theory, DeLone and McLean mention there are six that influence the acceptance of information systems, namely system quality, information quality, usefulness, user satisfaction, individual impact and organizational impact (DeLone & McLean, 2016;Mohamed Ali & Younes, 2013). ...
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Development of information systems in state universities, is needed in order to support more effective and efficient performance. This research was conducted to evaluate the factors that influence the intensity and behavior of users when using user systems. The sample are 240 users which were determined by using the convenience sampling method. The result confirms that the intensity of the use of the system by users is influenced by attitudes, subjective norms, and behavioral control. With the Theory of Acceptance Model (TAM) approach, the researchers also find that intensity is positively influenced by users' perceptions of system use and convenience. User intensity will increase their use of the system. In addition, the re-searchers found that the behavior in terms of using the system was also influenced by behavioral control and the user's perception of behavior in using the system. These results also show that the merging of the TAM and TPB models will have a greater impact on both the intensity and the actual behavior of users in the utilization of the system. The study has social implications for system developers, the user's psychological condition and system characteristics need to be considered in developing the system for future studies.
... Perhaps the most comprehensive resources for theories and methods are: i) the AIS's wiki on theories used in IS research (https://is.theorizeit.org/wiki/ Main_Page) for more experienced scholars, and ii) the more introductory twovolume book of readings co-edited by Dwivedi, Wade, and Schneberger (2011). Volume 1 covers a wide swath of applicable IS theories and models including detailed descriptions of a set of extant theories centered around the IS lifecycle, including the Success Model, Technology Acceptance Model (and derivatives such as UTAUT 1 & 2), User Resistance Theories, and others focussed on strategic and economic theories, including a Resource-Based View, Theory of Slack Resources, Portfolio Theory, and Discrepancy Theory Models. ...
... Van Poucke et al. (2016) addresses this shortcoming in terms of the mechanics of RCTs whilst Banerjee and Duflo (2019) provides inspirational accounts of how RCTs have and may be used in public policy analyses. Neither the AIS wiki nor the volumes of Dwivedi et al. (2011) have any coverage of Affordance Theory (cf. Volkoff & Strong, 2017 for a readable overview) which takes a joint social (people, organization) and technical (task, technology) perspective (Palvia, Sharma, & Conrath, 2001) to identify enabling and constraining affordances as they are perceived and actualized. ...
... Net benefits reflect the degree to which a user believes that use of the system results in benefits to the user or the organisation (Parasuraman, Zeithaml and Berry, 1985;Lin, 2007;Urbach and Muller, 2012). In the context of this study, net benefits refer to the positive impact of Web 2.0 tools in academic libraries. ...
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The purpose of this paper was to investigate the antecedents for the utilisation of Web 2.0 tools to enhance Knowledge Management (KM) practices in academic libraries of Tanzania. Eight out of the twelve academic libraries were selected. Data gathered through questionnaires distributed to library staff (n= 278), with a response rate of 91.36%. The study used the DeLone and McLean Information System (IS) Success Model to come up with KMS Success Model. Thus, the KMS Success Model was empirically via a Structural Equation Modeling (SEM) approach to examine the antecedents for the utilisation of Web 2.0 tools for the KM practices in academic libraries. The findings reveal that service quality increases user satisfaction and intention to use Web 2.0 tools. Knowledge quality and system quality increase the intention to use and net benefits of using Web 2.0 tools. Further, user satisfaction increases intention to use and net benefits, whereas intention to use increases the net benefits of using Web 2.0 tools to enhance KM practices in academic libraries. This study was conducted to introduce new direction of KM practices through the application of Web 2.0 tools. DeLone and McLean IS Model was used to develop KMS success model which was tested and proved positive significant in KM practices and in facilitating libraries services.
... Afterwards, the researcher also used the usage variable because the researcher wants to assess how are the behavior of users towards the accounting information system (AIS) (Purwanto & Suharno, 2017). Information system-related studies have been previously conducted by several researchers, such as (Rai, Lang, & Welker, 2002), (Livari, 2005), (Radityo & Zulaikha, 2007), (Istianingsih & Wijanto, 2008), (Wang & Liao, 2008), (Aladaileh, 2009), (Budiyanto, 2009), (Darmawan, 2010), (Sudarmadi, 2010), (Gowinda, 2010), (Wahyuni, 2011), (Urbach & Müller, 2012), (Al-Hiyari, Al-Mashregy, & Mat, 2013), (Groho, Winarno, & Permanasari, 2014), (Tan, Suyatno, & Aliyah, 2015), and (Noviyanti, 2017). The research model utilized in this research is as follows: ...
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This research has a purpose to examine the factors that influence the success of the accounting information system implementation in private universities (PU) in Bali. This is to measure the extent of success of the accounting software or application in terms of their usage in 8 PU in Bali. The data based on the source is primary data, collected using questionnaires which were directly distributed to the respondents. The sample were selected using the purposive sampling technique. The total research respondents are 55 people. The data analysis technique used is the Partial Least Square (PLS) with the help of the SmarPLS 3.0. program at a 5 percent level of significance. The research results state that system quality, information quality and the importance of the system have an influence on the usage and satisfaction of AIS users. In this research, the empirical evidence attained showed that system usage and system satisfaction have an influence on the net benefit gained by the private universities in Bali.
... These relationships are also confirmed by theories widely adopted in the field of Information Systems [21] and used to explain BPM [22]. Based on inference conducted by Trkman [22]: task-technology fit theory explains the relationship between processes and IT, dynamic capabilities theory refers to the purposefully adaptation of resources in the continuous improvement process, and, contingency theory points to the fit between the environment and processes. ...
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The main aim of the proposed research is to identify factors that create an environment conducive to successful Business Process Management (BPM) adoption. The research methodology includes two triangulated approaches: the first - the process of theorization based on a literature review and procedure for analysis of qualitative data; and the second - the process of acquiring knowledge from experts based on assumptions of the Delphi technique and coding of acquired qualitative data. Factors predicting successful BPM adoption have been identified within the TOE (Technology-Organization-Environment) framework. The following factors are proposed: complexity of BPM system and notation, satisfaction with existing systems, technology readiness, top management commitment, leadership, perceived strategic benefits, extent of coordination, organizational readiness, performance measurement, culture and communication, employee competency and commitment, market pressure, and, regulatory and legal pressure. Study results have the potential to fill the research gap by contributing to the development of a theoretical model of BPM adoption that has not been proposed in studies thus far. In practical aspects, the proposed study can influence the understanding of the factors predicting successful BPM adoption and is the first step towards the development of a measuring instrument allowing the assessing of an organization’s readiness to adopt BPM.
... Lately, the role of institutional pressures in shaping individuals' behavior on the health information system innovation was explored and explained by some previous studies (Currie, 2012;Jensen et al., 2009;Klöcker et al., 2014;Sahay et al., 2009). As well, some previous authors assertively believed that institutional forces have had an imperative point of concepts on the way institutional environments drive organizational structure and actions (Currie, 2012;Dwivedi, 2011;Mohr, 1992;Liang et al., 2007). As a result, making the decision to adopt health information system in hospitals, has a complex nature in which multiple stakeholders are involved. ...
Article
Healthcare is a highly institutionalized industry, subject to multiple regulatory forces, high levels of professionalism, and growing network externalities which may affect the decisions to adopt. Hence, this research integrates the Resource Dependence Theory (RDT), institutional theory along with Human Organization Technology (HOT) fit model as the organization theories to explain the adoption of Hospital Information System (HIS). To examine the effects of inter and intra-organizational potential factors on HIS adoption, within the context of Malaysian public hospitals, a survey method using web-based questionnaire is employed. The role of hospital size in this study is investigated to determine its distinct moderating influence among the relationships of the HIS adoption and significant dimensional factors. The results indicated that system affiliation (p < 0.05), mimetic pressure-competitors (p < 0.1), normative pressure (p < 0.05), and employees' IS knowledge (p < 0.05) were the most significant drivers for adopting HIS in the public hospitals of Malaysia. The results also showed that hospital size as the only moderator of this study has no significant effect on the other relationships in our developed theoretical model. In other words, the effects of the significant factors on HIS adoption are the same in three small, medium, and large Malaysian public hospitals. This research presents a conceptual foundation for future researches and fills a gap in the literature regarding the inter-organizational factors influencing the adoption of HIS.
... Developed by Tornatzky and Fleischer in 1990, TOE framework is used to predict the likelihood of adopting a particular technology within organisations (Raus, Flügge, and Boutellier, 2009). The TOE framework identifies three factors of a firm that could influence the adoption and implementation of technological innovations (Dwivedi, Wade and Schneberger, 2012). These are technological context, organisational context, and environmental context. ...
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In the last decade, there has been a significant growth in applications of e-business as well as e-government in many countries. Research shows that e-business and e-government contribute to the economic performance of countries. The objective of this study is to explore the relationship between e-government as well as e-business and economic performance of developing and developed nations, separately. This paper argues and finds that the relationship between e-government as well as e-business and economic performance varies based on the development status of a country given the differences in the technological, organisational and environmental factors between developed and developing nations. More specifically, the results show that e-government is significantly related to economic performance in the case of developing countries and e-business is significantly related to economic performance in developed countries.
... Several studies have noted that the benefits achievable from an information system are often dependent on the extent to which they are implemented and utilized (Dwivedi et al. 2011;2015;Karimi et al. 2007;Asamoah et al. 2015;Agbenyo et al. 2018). Some researchers have argued that IOS can directly enhance the performance of the firms in the supply chain in terms of higher efficiency and service levels (Bakos and Tracey 1986;Charterjee and Ravichandran 2004). ...
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Inter-Organizational Systems (IOS), which are information systems that extend beyond organizational borders, have seen growing use in linking companies to their supply chain partners. This paper empirically explores the relationship between IOS use, Supply Chain Capabilities, and Supply Chain Performance. The research model proposes that IOS use directly enhances Supply Chain Performance, and indirectly enhances Supply Chain Performance through Supply Chain Capabilities. To test the model, a survey of 200 firms operating in Ghana that use IOS was conducted. Analysis of the model was conducted using Partial Least Squares Structural Equation Modeling techniques. The results of the study confirmed that IOS use positively impacted Supply Chain Capabilities and Supply Chain Performance. Supply Chain Capabilities also positively impacted Supply Chain Performance. Additionally, Supply Chain Capabilities was found to partially mediate the effect of IOS use on Supply Chain Performance. Implications of the study for research and practice are discussed.
... According to several empirical studies, TOE can be utilized as a suitable framework for understanding the adoption of IS innovation in healthcare industry [24,31,33,34]. This is also the case for different health information systems [15,32,35,36]. Therefore, the present study applies TOE framework to examine HIS adoption in terms of understanding whether demands of hospital organization matches well with new technology/what is provided by technology. ...
... Primero, a medida que la disciplina madura el número anual de nuevos artículos aumenta, acrecentando con ello en forma acelerada el conocimiento acumulado en la disciplina. Y segundo, existe una tradición dentro de la disciplina tanto de elaborar desarrollos teóricos propios como de realizar la apropiación de éstos desde otras disciplinas (Dwivedi et al., 2011). Como consecuencia de estas características, la identificación de los fundamentos teóricos más utilizados en sistemas de información se convierte en una tarea formidable (Walstrom y Leonard, 2000). ...
... The citizens are one of the most important stakeholders of such developments. Hence, in order to avoid resistance from stakeholders and failure of such initiatives Hughes et al. 2016Hughes et al. , 2017, the perceptions of citizens and government employees towards various aspects of smart cities should also be explored by utilising established theories and models (see for example, AlAlwan et al. 2017;Dwivedi et al. 2011aDwivedi et al. , 2011bDwivedi et al. , 2013Dwivedi et al. , 2016Dwivedi et al. , 2017bDwivedi et al. , 2017cHossain and Dwivedi 2014;Kapoor et al. 2014aKapoor et al. , 2014bKapoor et al. , 2015Rana and Dwivedi 2015;Rana et al. 2015aRana et al. , 2015bRana et al. , 2016Rana et al. , 2017Shareef et al. 2011Shareef et al. , 2016aShareef et al. , 2016bShareef et al. , 2017Sinha et al. 2017;Slade et al. 2015;Veeramootoo et al. 2018;Weerakkody et al. 2013Weerakkody et al. , 2017 from information systems and electronic government domains. ...
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Smart city development is gaining considerable recognition in the systematic literature and international policies throughout the world. The study aims to identify the key barriers of smart cities from a review of existing literature and views of experts in this area. This work further makes an attempt on the prioritisation of barriers to recognise the most important barrier category and ranking of specific barriers within the categories to the development of smart cities in India. Through the existing literature, this work explored 31 barriers of smart cities development and divided them into six categories. This research work employed fuzzy Analytic Hierarchy Process (AHP) technique to prioritise the selected barriers. Findings reveal that ‘Governance’ is documented as the most significant category of barriers for smart city development followed by ‘Economic; ‘Technology’; ‘Social’; ‘Environmental’ and ‘Legal and Ethical’. In this work, authors also performed sensitivity analysis to validate the findings of study. This research is useful to the government and policymakers for eradicating the potential interferences in smart city development initiatives in developing countries like India.
... Since atti- tude is the sum of judgment composed of different beliefs gathered from rational thinking, emotion, and behavior, the overall attitude of consumers toward mGov is very complex and multi-dimensional, and this attitude is rooted in several technological, behavioral, and social paradigms ( Damodaran et al. 2005;Lallana et al. 2008). Since attitude toward mGov is an exploratory type research, to identify the independent constructs which may have significant effect in researching citizen attitudes toward mGov, we have investigated different behavioral theories like TPB, the self-efficacy theory and DOI, technology adoption models like TAM and E- government Adoption Model (GAM) ( Dwivedi et al. 2011; Rana et al. 2011Rana et al. , 2012Rana et al. , 2013aRana et al. , 2013bShareef et al. 2011), research studies on consumer behaviors ( Pavlou and Chai (2002;Romano et al. 2010), consumer attitudes toward tech- nology ( Moynihan et al. 2010), service requirements ( Shareef et al. 2011;Yang et al. 2003;Zeithaml et al. 2002), and citizen behavior toward mGov (Carroll 2005;Jiang 2009). Based on the above references, as an exploratory study, we have proposed the following constructs which may have an effect in forming an intention toward the mGov (ITM) system. ...
Article
The mobile-Government (mGov) service system is conducted through an open network, and it is virtual. This service mode and pattern change inevitably necessitates a behavioral change in citizen attitudes and intentions. Nevertheless, this new pattern of service delivery through mGov has hardly been systematically investigated by any researchers. The objective of this current research is twofold. First, we attempt to reveal the sources of beliefs for developing intention toward the mGov (ITM) system. Then, as the second objective, we investigate cultural influence as the reason for a difference in consumer attitudes and intentions toward mGov. In this regard, the empirical study was conducted in Bangladesh and the USA, which have potential differences in the cultural traits listed by Hofstede. From our statistical analysis, we have identified the sources of beliefs for both Bangladeshi and USA consumers. We observed clear differences in sources of beliefs and their influence on attitudes leading to intention, which demonstrates support for our second objective which was designed to verify the cultural impacts on belief-attitude relations. We understand that these different sources of beliefs influence cognitive, affective, and connative attitudes toward mGov in different ways.
... Having an organizational environment that enables technological innovation while addressing those factors will maximize the success changes for an all-around integration (Bradford et al., 2014). A framework to analyze the relationship between external tasks, organization and technology was introduced by Baker as a way for organizations to evaluate the adoption and feasibility of new technologies (Baker, 2011). ...
... The TOE framework, developed by Tornatzky and Fleischer, is an organization-level theory that explains the influence of technological, organizational, and environmental contexts on an organization's technological innovation (Overby, 2012). The TOE framework is helpful to guide a systematic analysis of the factors that influence organizational readiness to implement a particular program. ...
Article
The research data management (RDM) readiness model assists research institutions in measuring their readiness level and identifying gaps to develop a strategy for implementing RDM. The technology, organization, people, and environment (TOPE) framework was used as a guideline in selecting the appropriate factors and indicators. The fuzzy delphi method was employed to validate the factors and indicators derived from the literature review. Hardware, policy, management support, organizational structure, situation awareness, training, and funder policy are all factors that reached the expert consensus. Strategy is a factor that included two indicators that did not reach expert consensus. The final result of the analysis indicates that the proposed readiness model should include 13 factors with 32 indicators. This study reveals that the environment is a key dimension of RDM readiness, which previous studies have not discussed. Moreover, research institutions can employ the model to assess their readiness and identify areas for improvement, and to potentially reduce failures in RDM implementation.
Article
Initial results suggest that decision support systems (DSSs) can trigger ‘directed forgetting’ in business settings if users trust in the DSS (Hertel et al., 2019). In the present study, we further examined this trust effect on DSS-cued forgetting and related positive effects on users’ cognitive resources, performance, and well-being. Moreover, we investigated how trust translates into behavioral intentions to use a DSS, and into actual usage of the DSS. Finally, we examined if risk-related framing of decision outcomes (loss vs. gain framing) moderates trust effects on directed forgetting and behavioral intentions. In line with our expectations, results of an experiment with N = 200 participants confirmed that trust significantly enhances directed forgetting, performance, and well-being. Behavioral intentions fully mediated the trust effect on DSS use. Framing of decision outcomes showed no moderation but a main effect on directed forgetting, with loss framing reducing the directed forgetting effect. Practitioner summary: This experimental study demonstrates the importance of trust in information systems to leverage positive effects of these systems on users’ cognitive resources, performance, and well-being in a simulated complex business setting.
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Construction projects have for a long time been characterized by increased specialization, low productivity, and a fragmented information exchange culture, resulting in inefficient work processes, with time delays and budget overruns. Research within the context of construction planning and scheduling and IT points to improving communication, collaboration, and cooperation to address these problems. However, the focus has been chiefly on production planning processes and scheduling tools and software. Research also points to collaborative user-friendly scheduling systems remaining under-researched; even though collaborative approaches have been introduced, the technological support and implementations are lacking. In this context, this thesis presents a novel collaborative planning and scheduling process and software system, supporting multiple modes of interaction such as individual review, planning, collaborative scheduling and review work in 4D, both co-located and remote. A Design Science Research approach was used to identify requirements that guided the collaborative production planning system's design and development and evaluations. These evaluations show that implementing the collaborative planning and scheduling system enhances understanding of the planning and scheduling of projects and supports both individual and group work. The developed system facilitates information gathering when creating activities and improves collaborative production of the schedule. Furthermore, the new collaborative setting shortens the length of planning workshops while simultaneously increasing the quality output. Thus, the thesis contributes to the body of knowledge of collaborative production planning, collaborative IT systems in construction, how these systems can support communication and collaborative processes in a social context, and how a design science approach could be used in this setting.
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Temporarily disconnecting from social media has become more widespread in recent years with users choosing to limit or stop engaging with social media platforms for a period of time. There are no published syntheses that integrate the collective research on this phenomenon, nor how this behaviour is experienced. This review provides insight into the research on this phenomenon and proposes a conceptual framework for understanding social media user’s temporal discontinuance experience. We conducted a scoping review of 27 articles published during 2010–2020, focusing on the most salient factors of temporal discontinuance. Our review revealed a number of issues related to users’ motivations for temporal discontinuance, including the need to address self-reported problematic and excessive social media use, the want to restore control and/or agency, as well as the desire to minimise distractions and address privacy concerns. We identified the various benefits and challenges temporal disconnectors experience and describe two specific practices related to their return to social media use: 1) manipulating technological and/or platform affordances and/or 2) self-regulating behaviours. The paper concludes with suggestions for future research.
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O objetivo deste trabalho foi analisar as publicações dos últimos cinco anos sobre Adoção de Tecnologia da Informação (ADTI) em eventos nacionais. Para tanto, foi realizado um estudo sobre a produção científica nos anais de três dos principais eventos para a área de Gestão de Tecnologia da Informação no Brasil, o Encontro da Associação Nacional de Pós-Graduação e Pesquisa em Administração (EnANPAD), o Encontro de Administração da Informação (EnADI) e o Congresso Internacional de Gestão da Tecnologia e Sistemas de Informação (CONTECSI). Foram identificados 6014 artigos, dos quais foram selecionados 2283, por meio de software de indexação. Estes foram analisados por dois pesquisadores, resultando em 282 trabalhos sobre o tema ADTI. As análises desses artigos evidenciam que a maior parte dos estudos é de natureza qualitativa, assinada por dois autores e investiga os fenômenos de ADTI a partir de uma perspectiva organizacional. Os estudos são em maioria exploratórios e a estratégia mais usada foi o estudo de caso. As pesquisas utilizaram diversos modelos teóricos, sendo o Technology Acceptance Model (TAM) mais usado. Este trabalho contribui para um entendimento do panorama de publicações sobre um tema relevante de pesquisa da área de Gestão de Tecnologia da Informação e espera possibilitar a disseminação de entendimento sistematizado sobre a Adoção de Tecnologias da Informação no Brasil.
Article
This paper describes a qualitative study aimed at understanding issues faced by retail firms when they start a project of implementing business analytics (BA) and understanding the impact of BA implementation on business performance. Our study is informed by prior literature and the theoretical perspectives of the Technology–Organisation–Environment (TOE) framework but is not constrained by this theory. Using case studies of nine retailers in the U.K, we have found support for the link between TOE elements and adoption. In addition, we have identified more interesting involvement of additional factors in ensuring how firms could maximise benefit derived from BA and traditional TOE factors that potentially could have additional impacts different from the ones. For example, there appears a link between adoption of BA and business performance (including performance in terms of environmental sustainability), and this link is moderated by the level of BA adoption, IT integration and trust.
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Cloud computing is widely advertised as a technology-based service model and an emerging business model which is highly beneficial for the adopting organizations. But, academic landscape lacks sufficient empirical studies of cloud adoption at firm-level, and the existing cloud adoption factors are mostly anecdotal in nature. A multiple case study approach was used to extract and compare adoption characteristics of SMEs and large firms in Germany, based on the Technology-Organization and Environment (TOE) framework. The study shows that there exist important differences between SMEs and large enterprises regarding the cloud adoption factors. The results further show that large firms perceive characteristics of the cloud to be more complicated and not easy to implement compared to SMEs which contradicts the popular belief that large firms are forerunners in adopting innovations and, the widely publicized cost benefits of cloud services are perceived to be in favor of SMEs.
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This study investigates the antecedents to the use of digital currencies in a developing country. In the digital currency literature, behavioral and technological antecedents that affect individuals’ behavior towards the use of digital currencies remain scanty. Drawing on Bitcoin, mobile money, and perfect money as some types of digital currencies, this research adopts the Technology Organization Environment (TOE) framework and the prospect theory. Based on 520 questionnaire responses, this research employs the partial least square structural equation modeling (PLS-SEM) technique. Results from the analysis reveal that technology competence, service, and agent trust, perceived risk, and cost have positive influences on the intention to use digital currencies. Behavioral intention influences the actual use of the technology. However, a country’s regulatory environment does not influence the intention to adopt digital currencies. The research provides important analytical advances and presents practical and economic consequences for the implementation of digital currencies.
Chapter
Artificial Intelligence (AI) has the ability to self-learn, act autonomously and exhibits anthropomorphised characteristics. As a result, it is a powerful technology for organisations, but the implementation of AI, can lead to ethical and trust-related concerns. In an organisational context, trust has been identified as a significant barrier to adopting AI. Previous research has indicated that fairness, accountability and transparency, the so-called FAT factors together with explainability, can potentially influence trust in AI. The Technology-Organisation-Environment (TOE) framework is applied as a theoretical lens whilst considering the context of AI in organisations and their environment. The research question, supported by six hypotheses, is: To what extent do FAT factors and explainability influence trust in AI and consequently AI adoption? In order to answer the research question, the TOE framework, together with online surveys involving analytics experts and AI specialists at a leading automotive company, are analysed. This paper’s focus extends previous literature’s findings that FAT influences trust and makes a theoretical contribution by confirming the indirect relationship between FAT, explainability, trust and adoption of AI in organisations. What makes our research finding of practical importance is not the finding that FAT and explainability leads to trust in AI, but rather the understanding that FAT and explainability will lead to a higher level of adoption in AI in organisations.
Chapter
In the modern era, human resource management is accompanied by the information system which is instrumental in managing human resource processes. In the current competitive and challenging environment, organizational success depends on its effective and efficient human resource. Human resource along with IT professionals can create an environment in an organization for successful adoption of human resource information systems. While considering it as a key factor in modern enterprise management, its burgeoning interest has led to the foundation of this article. The study is to delve deep into the literature and to explore the factors responsible for human resource information system adoption and to identify the barriers in its implementation and to provide suggestions to overcome these barriers. The findings reveal that the factors of human resource information system mentioned in literature are important. These factors should be taken into consideration while adopting Human Resource Information System by integrating Technology-Organization-Environment (TOE) framework with Human-Organization-Technology (HOT) framework.
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Muito embora seja intensa a utilização da tecnologia da informação pelas organizações, nem sempre os benefícios tecnológicos esperados são alcançados. Neste contexto, muitos pesquisadores vêm buscando melhor compreensão na identificação dos fatores de sucesso ou insucesso no emprego de sistemas de informação. Especificamente na área contábil, os profissionais contábeis se utilizam essencialmente dos Sistemas de Informações Contábeis (SIC) para gerar informações confiáveis aos diversos stakeholders. Diante do exposto, esta pesquisa pretende investigar os fatores críticos que influenciam no êxito dos SIC nas Empresas Prestadoras de Serviços Contábeis (EPSC) do Brasil. O estudo é relevante primeiramente pelo fato da literatura não disponibilizar um modelo específico à realidade dos SIC utilizados em EPSC. Partindo-se da bibliografia pesquisada, detectou-se apenas quatro estudos que avaliam o sucesso de SIC, todavia não têm foco na realidade das EPSC além de se utilizarem de modelos parciais de avaliação do êxito. Por segundo, a relevância do estudo deve-se a não se considerar apenas fatores críticos de sucesso dos SIC, mas os de insucesso, o que é escasso na literatura contemporânea, não obstante sejam de extrema importância para avaliação de sucesso de um sistema. Por meio da análise dos modelos de avaliação de sistemas de informação existentes na literatura, propôs-se um modelo teórico de 11 fatores críticos. Com isso, para concepção do instrumento de coleta de dados da amostra dos usuários de SIC das EPSC, utilizou-se do Método Delphi em duas rodadas com 30 especialistas. Na primeira rodada, os especialistas sugeriram 73 variáveis críticas de sucesso e insucesso para representação dos 11 fatores do modelo teórico. Já na segunda rodada, diante das 73 variáveis indicadas e das 220 variáveis sugeridas pela literatura, requisitou-se aos especialistas a indicação da importância de tais variáveis, resultando em 74 variáveis. Com as variáveis mais expressivas, e questões concebidas para caracterização do respondente, do SIC e da EPSC, iniciou-se a coleta de dados a nível de Brasil, obtendo-se um retorno de 530 respostas completas. Assim, a análise dos dados iniciou-se com a aplicação da análise de equações estruturais, culminando com o modelo validado para medir o êxito dos SIC utilizados pelas EPSC brasileiras, composto de oito fatores críticos de 68 variáveis, o qual explica 68,0% da variabilidade do fator efeito, no caso, os “Benefícios Líquidos”. Adicionalmente, foram comparadas as características da amostra com a avaliação dos oito fatores do modelo. Diante dos achados, algumas das conclusões podem ser indicadas: (i) os SIC possuem particularidades que fortificam a necessidade de um modelo específico para sua avaliação; (ii) constatou-se que o fator “QualidadeS_Satisfação_F2” tem importante potencial de explicação do fator efeito [34,7%]; (iii) o fator “Acessórias_F6” demonstrou ter papel importante na explicação do êxito dos SIC, com 24,9%; (iv) a indicação de variáveis representativas para os constructos teóricos “Qualidade da Informação” e “Qualidade do Serviço” contribuem para a lacuna existente na literatura; (v) comprovou-se a importância das pesquisas que avaliam o êxito dos sistemas de informação considerarem os aspectos sociais, organizações, bem como os fatores de insucesso; e (vi) comprovou-se a relação do êxito dos SIC com a qualidade das informações contábeis. Como principais limitações da pesquisa, tem-se: (i) a porcentagem de explicação do fator efeito; (ii) a predominância das respostas da região Sul e a (iii) limitação temporal. Como indicação de futuras pesquisas, sugere-se especialmente a detecção de novas variáveis e/ou fatores para aumentar o poder de explicação do fator efeito.
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The District Health Information Systems 2 (DHIS2) has been implemented in many countries as a standard tool for managing health information for decision making. Despite the continued adoption of this system in developing countries, some challenges affecting its effective use still exist. Previous studies have indicated that the majority of these challenges are mainly infrastructural and system related. As ICT infrastructure continues to improve, the need to investigate challenges affecting DHIS2 usage beyond infrastructural and system factors is important. In this study, factors influencing DHIS2 usage in Sierra Leone were investigated using the Technology-Organization-Environment (TOE) framework. Mixed sequential explanatory design was adopted using data from 126 respondents in 10 districts followed by focus group discussions. The study found that top management support, perceived benefits, security and privacy, and compatibility were significant predictors of DHIS2 usage in Sierra Leone. Similarly, poor Internet connectivity, lack of security policies and guidelines, and shortage of qualified staff were identified as challenges affecting the effective use of DHIS2. Recommendations for helping the Ministry of Health and Sanitation in Sierra Leone and other donors to ensure that DHIS2 is effectively used are discussed. K E Y W O R D S DHIS2, environmental factors, health information systems, organizational factors, technology factors
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This paper studies the Critical Success Factors’ (CSFs) for the adoption of Digital Payment System in India. There are few studies about the literature on CSFs for the adoption of the digital payment system in the Indian context. This study is an attempt to cover this gap. In this study, we reviewed the theories for adoption model at the individual level used in Information System (IS) and discussed four technology model including “Technology Acceptance Model” (TAM). Ten factors have been identified with extensive literature review and review of selected models namely; Perceived Ease of Use, Perceived functional benefits, Awareness, Availability of Resources, Government as a policy maker, Performance Expectancy, Social Influence, Price Value, Experience & Habit, and Risk-taking ability. An expert from academic industry has been taken as a reviewer or consultant of the selected variables. The CSFs may ensure that they are the predictors and the important factors for adoption of digital payments system in India. The study mainly uses the deductive approach to consider the primary and secondary sources of data. The analyses of these models take into account through Interpretive Structural Modeling (ISM) methodology and develop a model for effective adoption of Digital Payment System in India. The paper also makes future recommendations for further research studies.
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Background: During the early stage of COVID-19 outbreak in China, most medical undergraduate programs have to eventually embrace the maneuver of transferring to nearly 100% online-learning as a new routine for different curricula. And there is a lack of empirical evidence of effective medical education curriculum that has been completely implemented in an online format. This study summarizes medical students' perspectives regarding online-learning experience during the COVID-19 outbreak and presents reflection on medical education. Methods: From February 21st to March 14th, 2020, the authors conducted survey of a nationally representative sample of undergraduate medical students from 90 medical schools in China. Participant demographics and responses were tabulated, and independent sample t-tests as well as multiple logistic regression models were used to assess the associations of demographic characteristics, prior online learning experience, and orientation with students' perspectives on the online learning experience. Results: Among 118,030 medical students participated in the survey (response rate 52.4%), 99,559 provided valid data for the analysis. The sample is fairly nationally representative. 65.7% (65,389/99,559) supported great orientation and 62.1% (61,818/99,559) reported that they were satisfied with the ongoing online-learning experience. The most common problem students would encounter was the network congestion (76,277/99,559; 76.6%). Demographics, learning phases, and academic performance were associated with online-learning engagement and perceptions. Formal orientation and prior PU (perceived usefulness of online learning) were significantly positively associated with the satisfaction and evaluation of the online learning experience (p < 0.001). Conclusions: Data from this national survey indicates a relatively positive role of online learning as a formal teaching/learning approach in medical education. Considerations should be made regarding such application in aspects of students' different learning phases. We suggest that further policy interventions should be taken from technological, organizational, environmental, as well as individual aspects, to help improve the outcome of online learning for future doctors.
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The adoption and implantation of electronic government service are on the rise as government services to citizens through electronic means has increased. However , assessing the effectiveness of e-government systems is still limited in the literature. This study evaluates the effectiveness and benefits of information systems(e-registrar) at the Registrar General Department(RGD) in Ghana, using the updated DeLone and McLean IS Success Model. Via the purposive sampling technique, data for the study were collected from 102 staff of RGD and analyzed following the Partial Least Squares Structural Equation Modelling(PLS-SEM) technique. The results of the study indicate that service quality, system quality, and information quality positively influence system usage and user satisfaction. Also, system usage and user satisfaction positively influence the net benefits derived from the e-registrar system. The findings provide a relevant recommendation to policymakers and management of organizations when it comes to information systems implementation.
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The need to determine the mediating role of perceived usefulness and perceived ease of use in information communication technology (ICT) support and ICT use in practical experiences among teachers prompted this study. The study draws on questionnaire responses from 104 teaching staffs comprising 88 teachers from the University of Nigeria and 16 teachers from Indira Gandhi National Open University, India to test the hypotheses suggested. Perceived usefulness and perceived ease of use were set as mediators. Our report suggests the following: that association between ICT support and ICT use was positively significant, that teachers’ attitude towards ICT acceptance and use predicts actual use, and that perceived usefulness and perceived ease of use are kind of positive partial mediators to ICT supports and ICT use. Implications of these conclusions for education practice were discussed.
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This research extends the Unified Theory of Acceptance and Use of Technology (UTAUT) model based on expectation-confirmation and self-determination theories. It aims at exploring students' perspectives regarding the acceptance of mobile learning (m-Learning) in higher education. Although UTAUT receives considerable attention in technology acceptance research, this study unlike previous work as it is among the first to integrate self-determination and expectation-confirmation theories with this model in understanding m-Learning adoption, particularly in a case of developing countries. A total of 246 undergraduate students responded voluntarily to an online questionnaire. The findings suggest that integrating the UTAUT model with variables represent learners' basic psychological needs can highly affect their acceptance of m-Learning technology. The findings are further being discussed for theoretical and practical implications.
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The Sustainable Development Goal (SDG) 1 – ‘No Poverty’ is one of the ambitious goals of all nations across the globe. Multiple factors lead to poverty in a nation. Hence, the alleviation of poverty requires governments to address these multiple factors at various levels of society. This study is an attempt to understand a few factors that can help poverty alleviation. Many theoretical studies provide different frameworks for poverty alleviation but a dearth of studies that empirically shows that poverty alleviation is possible. This study is an empirical investigation that looks into the macro-level factors that could help alleviate poverty through the lens of the Technology-Organization-Environment (TOE) framework. It underscores the mediating role of ICT development of the nations that change-ready and are competitive enough to address poverty at the grass-root level and thus strive for achieving the SDG goal 1. The results strengthen our argument that nations that are competitive and change-ready using ICT development measures could address the problem of poverty.
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The way a scientific field applies theories shapes its intellectual structure and determines its development and survival as a discipline. Information Systems (IS) with its multidimensional nature and innovatory essence has a different contingence with its original theories, which are basically rooted in a diverse spectrum of fields. This research is designed to investigate which theories have been deployed in different IS research streams in the last decade, and by analyzing the perceived gap, how it might be changed in the future. To this aim, a data-driven method for analyzing the published papers’ cited references in the top two IS journals is designed and implemented. This study is directed based on the co-citation network analysis, text analysis, and investigation of the highly cited references in MISQ and ISR from 2009 to 2018. The analysis of the top-cited references co-citation network revealed six distinct clusters representing the research areas in our field including IS Value, IS Research, E-commerce, IS in Organization, Social Network Analysis, and IS Usage. Further, text analysis and interpretations disclosed the main and the dominant theoretical foundation in each cluster and their linkages. By examining the relationships between the clusters and their theories, the eminent theoretical gap in E-commerce cluster is distinguished. Subsequently, some fact-based hypotheses about what would be changed in this cluster in the future are represented. Considering a wider timespan, including data from basket of 8 journals and deeply analyzing all clusters, this study could be continued.
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The assessment and evaluation of information system’s quality is vital and necessary. Health information system (HIS) is broadly spread and usage. Nowadays, HIS is attaining reputation importance and a boundless potential for developing countries. HIS has espoused by diversities healthcare providers to convey a qualified patient safety, patient healthcare services, efficient and effectiveness patient care, minimum medical faults, and patient satisfaction by gaining access to truthful information at anytime and anywhere. In KSA, many hospitals adopted HIS so it is becoming essential to evaluate the quality of these systems. This work implements Delone & McLean (D&M) quality model to evaluate the quality of HIS systems in Riyadh in order to sustain the quality of patient care and improve it if required. Delone & McLean quality model is the most validated and popular model used to qualify the factors of success of HIS system. The main objective is to assess the HIS placed in KSA hospitals, which leads to higher quality for patient healthcare. This study emphases on six interrelated measurements of IS success criteria that have been specified by the model. These measurement criteria are information quality, system quality, user satisfaction, services quality, use and net benefits. According to D&M model, these factors interrelated and has positively effect to each other. In this study, a questionnaire is disseminated to all possible stakeholders of HIS in four hospitals in Riyadh. The analysis of the results gathered from the questionnaire is conducted to validate the success of HIS and to recover the HIS Quality in KSA Hospital.
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Good governance practices through electronic government (eGov) platforms can be suitable instruments for strengthening the outcomes of smart city policies. While eGov is the application of information and communication technologies to public services, good governance defines how well public authorities manage public and social resources. Contemporary public management views, such as ‘new public service’, include citizen participation as a critical factor to sustainable government in smart cities. Public services, in the age of digital technology, need to not only be delivered through eGov platforms, but also need to be coproduced with the engagement of social players, e.g., citizens. In this sense, eGov platforms act as digital commons, and conceived as digital spaces, where citizens and public agents interact and collaborate. In this paper, we presented the Municipal eGov Platform Assessment Model (MEPA), which is a model specifically developed to evaluate eGov platforms regarding their potential to promote commons in smart cities. The study applied MEPA to 903 municipal websites across Brazil. The results revealed that the majority of investigated Brazilian eGov platforms have only a low level of digital commons maturity. This finding discloses less citizenship coproduction, and fewer opportunities for city smartness. As the MEPA model offers public authorities an instrument to depict weaknesses and strengths of municipal eGov platforms, its adoption provides an opportunity for authorities to plan and manage their platforms to act as promoters of digital commons and citizen coproduction.
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