Conference PaperPDF Available

The Implementation of Bandung Smart City to Improving the Welfare of its Citizens



Content may be subject to copyright.
The Implementation of Bandung Smart City to
Improving the Welfare of its Citizens
Idil Akbar1a, Budi Sutrisno2
1 Government Science Department, University of Padjadjaran, Bandung, Indonesia
2 Sociology Department, University of Padjadjaran, Bandung, Indonesia
a Corresponding author:
AbstractThis research aims to identify and perform critical
analysis of implementation the concept of the Smart City based
on 6 large indicator namely Smart People, Smart Economy,
Smart Environment, Smart Government, Smart Living and
Smart Mobility. While the special targets to be achieved is
mapped institutions and actors in the dialectic of the
implementation of the Smart City follows the interaction with its
cultural and social environment which then increase the welfare
of the citizens. The study was conducted on the Government of
the city of Bandung which in recent years has been implementing
the concept of smart city in the management of the continent.
Therefore, this research carried out to obtain a comprehensive
description and analyses how far the city of Bandung realize the
concept of Smart City based on the indicators above. Research
was done using qualitative methods analytically, with deep and
comprehensive analysis of the object that is examined and
perform analysis of the facts and the data obtained. Data
collection is done by observation, in-depth interviews and
literature study. The concept of Smart City closely related with
the use of information technology (ICTs) as medium broker with
government citizens and disciplinary strategy citizen of the city.
In addition human aspects also become very important because
the final destination of Smart City is to improve the welfare of
the citizens of the city. Therefore the existence of Smart City
should be able to increase the active participation of the citizens
in the various development program (active citizen).
Keywordssmart city, citizen’s welfare, government, bandung
city, ICTs
Based on survey IKCI 2015, Bandung is one of 15 cities
from 93 autonomous cities that categorized as smart city with
Depok, Bandung, Semarang, Surabaya, and Tangerang with as
large city. For the middle category city is the Balikpapan,
Pontianak, Yogyakarta, Malang, and Surakarta (Solo). While
for a group of the small town of Madiun, Malang, Mojokerto,
Bontang and Salatiga [1].
Smart City has six main indicator that must be implemented
that is: Smart Economy, Smart Mobility, Smart Government,
Smart Environment, Smart Living and Smart People [2]. Based
on the results of the study of literature, the concept of Smart
City closely related with the use of information technology
(ICTs) as medium broker with government citizens and
disciplinary strategy citizen of the city. Final destination of
Smart City is to improve the welfare of the citizens of the city.
Therefore the existence of Smart City should be able to
increase the active participation of the citizens in the various
development program (active citizen)
Based on the phenomenon and the context of the research
that has been presented so we are interested to examine how far
the participation of the citizens of Bandung to realize the
concept of Smart City based on the indicator Smart Economy,
Smart Mobility, Smart Government, Smart Environment,
Smart Living and Smart People; and how the concept of Smart
City applied to the government of the city of Bandung formed
social discipline citizens of Bandung in social life both in the
specific places and public.
The research using qualitative approach to produce an in-
depth explanation about the words, writing and behavior that
can be observed from an individual community groups and
organizations in a specific context is examined from the point
of view of the apples, comprehensive and holistic approach.
For the purpose of this research, researchers choose to use the
type of descriptive research analytically so that the main steps a
research which is a description of the research object can be
formulated by making it easier for the next step is to do a deep
and comprehensive analysis of the object that it is not intended
to test the hypothesis, but only describe what it is about the
variables, symptoms or the situation and perform the analysis
of the facts of the foundation for the guidelines in the future.
The data collected through observation, in-depth
interviews, and study of the library. The data is then analyzed
used analytical technique or with data processing through the
four stages, namely with critical against data, data reduction,
classification data and perform the interpretation [3]. While the
validity test and reliability of the data is done by the method of
triangulation data.
A. The profiles and principles of Bandung as smart city
Bandung Smart City can be defined as the city of Bandung
built and developed and managed by using Information and
Communication Technology (ICT) to connect the monitor and
control various existing resources more effectively and
efficiently to maximize services to citizens as well as to
Advances in Social Science, Education and Humanities Research, (ASSEHR), volume 143
Unhas International Conference on Social and Political Science (UICoSP 2017)
This is an open access article under the CC BY-NC license (
Copyright © 2017, the Authors. Published by Atlantis Press.
support the development of sustainable development [4].
Related to the development of Bandung smart city is part of the
vision and mission of the Mayor of Bandung that later will be
reached Bandung as a city of MARTABAT (slogan of
Bandung city).
Based on a master plan of Bandung smart city (2013), the
architecture design of smart city development in Bandung city
is made in general and also for each of the components. There
are ten architectural design in the development of smart city in
the city of Bandung [5], among others : 1) Governance (Smart
Government-income, licensing and assets); 2) Education
(Smart Education); 3) Transportation (Smart Transportation,
Smart Parking); 4) health (Smart Health); 5) Energy (Smart
Grid/Smart Energy); 6) Security (Smart Surveillance); 7)
Environment (Smart Environment); 8) Society/Social (Smart
Society, Smart Reporting, Smart Passport); 9) financial (Smart
Payment); 10) Trade (Smart Commerce).
Ten parts is more specific when compared with the six
dimensions of the city of smartphone. But when categorized
and its components including into six general dimension in the
smart city.
In implementing smart city required principles that animate
every development and its utilization. The principles that
applied in the implementation of Bandung city Smartphone
(Smart City), among others: 1) support and realize Bandung
BERMARTABAT; 2) to encourage and support the
development of human resources Bandung city; 3) the
development of Bandung city is done with the concept of
sustainable development; 4) resource usage of Bandung city
with effective and efficient; 5) Increase the services to the
citizens of the city; 6) increase the performance of Bandung
city government better with effective systems, efficient,
accountable and transparent; 7. promote the role of the
stakeholders in the city of Bandung in realizing the city of
Bandung BERMARTABAT; 8) equitable growth and the
results of the development of the city of Bandung; 9. Promote
and improve the quality of life of the citizens of the city; and
10) ICT built an integrated and in accordance with the needs.
The goals of the implementation of the Smart City in the
city of Bandung so Bandung became a city that smart is that
the city of Bandung be healthy, comfortable occupied, easy to
get education, secure, not crunch, have competitiveness and
sustainable development (sustainable). The following is the
purpose of the implementation of the various services in
Bandung smart city.
Improve the performance of the government that
effective, efficient, accountable and transparent in
an effort to increase the capacity of services
metropolitan city.
Smart Education
Develop human resources be health, smart, moral,
professional and competitive.
Provides a secure transportation system, efficient,
comfortable, affordable and environmentally
Smart Health
Help realize Bandung healthy.
Smart Energy
Realize Bandung as a city that is energy efficient
and independent.
Smart Surveillance
Observation and environment resources the city to
raise awareness of security and the handling of the
Managing of Bandung city toward an integrated
metropolitan environmentally.
Smart Social
Increase the sensitivity and concern of the public
toward social environment.
Smart Payment &
Realizing the financial system and the identity of
themselves in the city which is transparent,
accountable and effective.
Smart Commerce
Develop the economy city competitiveness in
supporting the creation of jobs and public services
and enhance the role of the private sector in the
economic development of the city.
Source: from Final report grand design Bandung smart city
B. Bandung smart city roadmap
Based on a grand design is then drafted the road map of
Smart City in the city of Bandung inside includes 5 (five)
strategic plans, such as:
a. The development of the infrastructure of the stanchion
operation of government programs and activities such as
public buildings Bandung Command Center (BCC),
providing Wi-Fi in public areas and others.
b. Capacity building is the process of improving the ability,
skills the attitudes and behavior of human resources both
in the government of the city and related parties
especially in the use of ICT in public service.
c. Open and smart government that is holding the
government which is transparent and closer to the public
Advances in Social Science, Education and Humanities Research, (ASSEHR), volume 143
by integrating information and communication
technology in meeting of public services.
d. Citizen engagement is a society of awareness and
responsibility to the performance of the government and
participate and provide input in the form of knowledge,
active contribution and also participate in social
troubleshooting business in society.
e. Bandung Techno polis thoughts of the area of the new
growth center and modern concept one stop living covers
the business, the workplace, the place of learning and
leisure integrated in one region based on the global ICT.
Now the roadmap is then lowered to various work program
of concrete steps that will be carried out by the government in a
period of 5 years. Work Program including:
Working Program
Working Program
Bandung Command
The implementation of
knowledge management &
system information in
government city of Bandung
Wi-Fi in Church and
E-Proc 2.0
Wi-Fi in the
government office
One chair one tablet
Wi-Fi in tourism
ICT industry development
Wi-Fi in industrial
Bandung Best Apps
Wi-Fi in park
Sabilulungan.Net (Social
assist & grant Online)
Lapor (Citizen
ICT technology using
training for Bandung city
Bandung smart card
(Angkot, bicycle,
ICT technology using
training for society
E-Parking prepaid
Ducting together
One agency one
social media account
Re-Design Website
Government city of Bandung
Digitalizing the
letters, disposition,
and agency’s notes.
Enerbike for electricity
Taxes Online
Media campaign Bandung
Smart City
Bandung Techno
polis Gedebage
Source: Roadmap of Bandung victory, 2013 [7]
Source: Kamil, 2013 [6]
C. Citizens’ participation in Bandung smart city
Empowerment of KHILAN in Palopo City is an activity
done in a planned, comprehensive and involving various
aspects that must be done in an integrated and well planned. In
the empowerment activities are influenced by various factors
both in supported and inhibit the process. The factors that
affect the empowerment of KHILAN in Palopo City as follows.
Community participation in the Smart City underwent a
transformation from a conventional wisdom be based on
information technology. One of the components that play an
important role is the existence of Bandung Command Center
(BCC) under the communication and information Agency. The
location of the BCC itself is located in the complex of Erect
Bandung. Bandung Command Center (BCC) has two functions
First, the function of the setting (control) and control
(observe method). The function of the control and supervision
is done for two objects namely surveillance of SKPD
performance which is a structural unit under the mayor
including officials also public deficits and oversight of the
community especially the violators of the rule. Surveillance of
SKPD (the agencies) is done through the monitoring of their
performance. Monitoring is done through the integrated
applications with the BCC. The applications that are in each
SKPD can be displayed in the BCC with some authorization
level. There is an application that can only be displayed (view)
only and not has been intervened by BCC. For example for
confidential data such as data tax revenues, the BCC is not
given authority to log in and can only display only. But there
are also some applications that were given authority to enter. In
this case the corresponding SKPD provide username and
password to the BCC so that it can be entered and seen how the
application. The integration process this application to make it
easier for the mayor of access the report or the progress of the
work of certain SKPD without must come to the SKPD related.
Advances in Social Science, Education and Humanities Research, (ASSEHR), volume 143
Thus the function of supervision and control can be done in a
fast, easy and real time.
Second, the function as the center of the Data Center is
directly related to the community service. The BCC function as
a data center is directly related to the community service. There
are three applications developed namely the Panic Button,
Report, and Call Center 112.
The Panic Button that is the applications that directly made
by the BCC for emergency services the city of Bandung. This
application can be downloaded in the play store and App Store
and then to be used when in a state of emergency such as
citizens of the city suffered violence or become victims of
crime. Using the application then will appear warning (alert) in
the main screen control space BCC who told the officers that
there are people who experience the following emergency
position. The emergency report and then responded by sending
the instructions to the police officer who in the vicinity of the
sacrifice to immediately check and provide assistance. The
application of Panic Button since the first launched have been
downloaded by 2.036 user.
LAPOR! Application where this application developed by
Ministry for the Empowerment of State Apparatus and
Reformation Bureaucracy for the aspirations of complaints
services online community. Bandung is 4 cities first to use the
Passport service. This application launched 2013 until there is
now around 10,000 user. And for incoming reports are about
10.949 report which almost 80% him already could be
followed. With the existence of the application, BCC on duty
to monitor, receive and forward a variety of complaints from
the start complaints infrastructure problems, PPDB new
student, etc. When there are complaints from the community
and directly related to the provincial disposition to immediately
followed up.
The existence of Smart City is enough help for ease and
simplify working mechanism. Through Smart City, a report can
be entered via the SMS, Twitter Facebook who then stay
disposition and followed up. From the side of the follow-up
can also more quickly and the community can monitor until
assessed the process proconsuls; let them bring charges
because they are given ID. In this way it can be said the
community to actively participating in the government. Smart
City alter the participation of the old model is now through the
application to be more quickly and the community can play an
active role in it. Only the weakness of the Smart City is the use
of advanced ICT technology while the condition of the society
is not entirely have the knowledge and the device support. In
other words, participation is still limited because it is still a
digital divide between the young generation and the old man.
But this resolved with functioned Call Center 112 to bridge the
parents are not yet IT literacy.
The implementation of smart city concept in managing
urban areas become very important given the urban
development that very quickly. Hard skill concept of Smart
City can create a better public services, fast and responsive.
This can be achieved by utilizing the progress of internet
technology especially ICT. So far, technology implementation
in a reign (city) proven to increase the efficiency in public
policy and public service. Through e-government applications
for example, made it easy for the government in implementing
the various programs and policies. The use of technology
through the concept of smart city also has been able to
streamline and damaging the effectiveness of the management
of urban areas and pressing the inefficiency of the budget. This
condition can be achieved thanks to the ability of technology
that is able to cut the bureaucracy that circular and eliminate
KKN practices in the public service. Smart City also change
the participation of the old model which is now through ICT
applications that become more quickly and the community can
play an active role in it. With Smart City then occurred
simplification working mechanism and coordination across
government agencies with the command is located in Bandung
Command Center.
Thanks to the headship of university and the dean of social
and political faculty, Padjadjaran University who has been
giving assistance funding so that the opportunity to be able to
carry out this research. Also thank you to the team of
researchers have conducted research with very good.
[1] A. Sodikin and R.A. Kusumaputra, “These are the cities of smart city
recipient”, retrieved from
Penerima-Anugerah-Kota-Cerdas-201, August 2015.
[2] B. Cohen, “What exactly a smart city?”, retrieved from
[3] L. Moleong, “Qualitative Research Method” Bandung:Remaja
Rosdakarya. 2002, p.32
[4] L. Mayangsari and S. Noviani, “Multi-stakeholders co-creation analysis
in smart city management: an experience from Bandung, Indonesia”
Procedia Manufacturing, Vol 4 (2015), pp. 315-321.
[5] ____Final Report Big Design Bandung Smart City, LAPI ITB, 2013.
[6] R. Kamil, tt. Smart City Bandung 2016.
[7] Roadmap to Bandung Juara, retrieved from
[8] Profil Bandung Command Center, retreived from
Advances in Social Science, Education and Humanities Research, (ASSEHR), volume 143
... Pada penelitian ini sinyal darurat akan dikirimkan ketika dalam keadaan darurat seperti warga kota mengalami kekerasan atau menjadi korban kejahatan. Aplikasi ini akan mengirimkan sinyal darurat tersebut menuju Bandung Command Center [8]. Pada penelitian ini sistem sudah dapat mengirimkan sinyal darurat dengan baik, akan tetapi pada penggunaannya di industri tentunya sinyal GSM akan banyak mengalami noise dan gangguan, Lalu pada keadaan di industri, konveyor akan ditempatkan di kondisi yang susah penerimaan sinyal GSM. ...
Konveyor atau bisa disebut ban berjalan merupakan suatu alat yang banyak digunakan di berbagai macam industri. Umumnya konveyor digunakan sebagai alat pembawa bahan-bahan industri dari titik A menuju titik B untuk dilakukan pengolahan. Pada penelitian ini difokuskan untuk membuat suatu sistem proteksi pada konveyor di industri yang berguna untuk memberikan informasi lokasi terjadinya status perbaikan ban berjalan. Alat ini akan menambah keamanan pada pull cord switch yang sudah ada pada konveyor. Alat ini berfungsi untuk memberikan tanda atau node lokasi terjadinya status perbaikan pada konveyor. Alat ini akan mengirimkan suatu sinyal darurat berupa serial addressing, dan sinyal tersebut akan dikirimkan menuju komputer operator supaya operator dapat mengetahui lokasi terjadinya perbaikan konveyor. Target dari pengujian ini yaitu alat ini dapat digunakan di PT Pupuk Kujang yang memiliki 3 jalur konveyor. Pada penelitian ini jarak transmisi data daengan menggunakan RS-485 dapat berhasil dilakukan dengan jarak sepanjang 2453m tanpa cacat, ketika melebihi jarak tersebut maka sinyal akan cacat bahkan tidak bisa terkirimkan datanya. Waktu pengiriman data rata-rata dari 3 line conveyor sebesar 1047,7ms. Hasil akhir dari penelitian ini yaitu alat ini mampu mengirimkan sinyal lokasi perbaikan apabila digunakan untuk menangani studi kasus konveyor di PT Pupuk Kujang.
... Finally, from the remainder 19 articles, six articles were excluded during the full text review due to the following reasons: (i) one article is an overview [11]; (ii) one article was excluded because it was not possible to access the respective full text [12]; (iii) one article reports the development of applications that do not require smart city infrastructures [13]; (iv) one article presents a critical analysis of implementation the concept of smart city based on six indicators, namely smart people, smart economy, smart environment, smart government, smart living and smart mobility [14]; (v) one article presents a review of other works about the relation between unhealthy lifestyles and built environments, including smart cities [15]; and (vi) one article reports a study not directly related to smart city but to smart farming. The association to smart city was that farm relaxation is a type of city tourism [16]. ...
Full-text available
Objectives - This study aimed to identify: (i) relevant smart city applications to promote active ageing; (ii) types of technologies being used; and (iii) maturity levels of the applications being reported. Methods - A systematic review was performed based on a search of the literature. Results - A total of 13 articles were retrieved. These studies report smart cities’ applications to promote active ageing, using different types of sensing devices. Conclusion - Most of the included articles are either of descriptive and conceptual nature or in an early stage of development, which means that there is still a lack of concreteness.
The city of Tangerang-Indonesia has artistic potential and interesting historical buildings as tourist destinations. If it can be managed well, then it becomes a profitable source of regional income. The population consists of different ethnic, racial, religious groups, which influence the value of the art and buildings. The city of Tangerang has the distinctive art of the Lenggang Cisadane Dance, the Lion Dance, Peh Cun, Beksi martial arts, The historic building of the thousand doors Mosque, Boen Tek Bio Temple, Benteng Museum, Kalipasir Mosque, Al-Azhom Mosque, Water Dam 10. The Communication and Information Office (DisKomInfo) has the authority to promote this historic asset, but the problem is not yet to have the Information Media. The purpose of this research is to make Media in the form of Video using Adobe Creative Suite. The research uses KPM methods. KPM methods have stages of Pre Production, Production and Post production. The results of research in the form of Video Tourism Art and Historic Buildings. The media needed by Tangerang City DisKomInfo in informing and promoting art and historic buildings in the City of Tangerang is in the form of media information in the form of tourism videos because it presents an informative and effective display of the beauty of Tangerang City which has a long history and stores a variety of potential artistic and historical buildings in Tangerang City.
Full-text available
The rapid growth of urban population implies challenges in city domain from natural resource and infrastructure capacity as the hard aspects to social segregation as the soft aspect. This evolution requires real reflection and actions to attain sustainable development and a better quality of life in the city. The concept of smart city emerges as a strategic innovation to limit the issues arisen by the growth of the urban population and meet urban challenges. Smart city as a multi-stakeholder ecosystem upholds the value co-creation process of related actors within a framework to provide and deliver the expected service. Unlike the analogue era, ICT as the new technology enabler in smart city creates a transition of collaboration form among stakeholders. This paper presents an academic development of multi-stakeholder co-creation analysis in smart city management based on the perspective of service science. The analysis proposes a representative model of stakeholders with the designated values, service flow, and expected final result from the conceptual service platform. The model aims to depict in depth contribution of stakeholders which also leads to an innovation of service platform creation. This approach is carried out within the experience obtained from Bandung as one of the running smart city project in Indonesia. Bandung, which just occupies the integrated stage of the smart city maturity stages, does not allow the harmony of value co-creation. The one-way web-based integration resulted in the limited value creation for the society. This model enables a conceptual direction of becoming a two-ways interaction and creates a more convenient co-creation service ecosystem platform among stakeholders in term of innovation.
These are the cities of smart city recipient
  • A Sodikin
  • R A Kusumaputra
A. Sodikin and R.A. Kusumaputra, "These are the cities of smart city recipient", retrieved from, August 2015.
What exactly a smart city?
  • B Cohen
B. Cohen, "What exactly a smart city?", retrieved from
Qualitative Research Method" Bandung:Remaja Rosdakarya
  • L Moleong
L. Moleong, "Qualitative Research Method" Bandung:Remaja Rosdakarya. 2002, p.32
Smart City Bandung 2016. [7] Roadmap to Bandung Juara, retrieved from
  • R Kamil
R. Kamil, tt. Smart City Bandung 2016. [7] Roadmap to Bandung Juara, retrieved from [8] Profil Bandung Command Center, retreived from