Article

How mindful is your company? Lessons for organizations from the Texas Health Presbyterian Hospital Ebola crisis

Authors:
To read the full-text of this research, you can request a copy directly from the authors.

No full-text available

Request Full-text Paper PDF

To read the full-text of this research,
you can request a copy directly from the authors.

... and the diagnosis of the first case on US soil in September 2014. Thomas Eric Duncan had returned from Liberia on September 19th and began exhibiting symptoms on September 24th.What is important about this story, however, is timing; Duncan was admitted to Texas Health Presbyterian Hospital on September 28th and EVD was laboratory confirmed two days later(Anderson-Fletcher et al., 2017). This was possible because the US has basic infrastructure in order to transport and analyse samples, indeed many hospitals in the US have their own laboratories in which to perform the necessary ...
Full-text available
Thesis
[This thesis has undergone viva voce examination, corrections have been made, PhD has been awarded, and the work is published as a thesis on Sussex Research Online.] This thesis explores the dynamics of knowledge accumulation from disease outbreak responses. It explores the development of a paradigm of disease outbreak response over the last 20 years, and then explains how this paradigm was challenged and re-entrenched by the 2013-2016 Ebola Crisis. The methodology for this thesis was split into two arms: a document analysis arm and an interview analysis arm. Based in an embedded case study, the document analysis makes the argument for a re-entrenchment of the paradigm through analysing the depth and detail of lessons learned from the 2013-2016 Ebola Crisis. Within this broad case, an analysis of interviews with 14 report authors and 23 report users allows for a detailed examination of the production and use of codified knowledge in disease outbreak responses. The thesis makes two primary contributions - one empirical and the other theoretical. For its empirical context, this thesis demonstrates a path-dependency in knowledge accumulation from disease outbreak responses and makes recommendations as to methods for ameliorating this. The thesis finds how a lack of meaningful engagement in expert panel processes can bias so-called lessons learned reports. In its theoretical context, this thesis contributes an additional empirical context to the literature on knowledge accumulation and learning. The thesis finds that knowledge accumulation in outbreak responses differs from other disaster scenarios because of an isolation of the Global Health epistemic community and offers evidence for codified knowledge as a useful tool and process for learning in complex, ambiguous, equivocal scenarios. Suggested citation: Hutton, Joshua R. (2019) Knowledge Accumulation from Disease Outbreak Response. [Thesis] University of Sussex. Available at: http://sro.sussex.ac.uk/id/eprint/84839.
Full-text available
Article
Today’s dynamic and unpredictable VUCA world raises the question of how organizations can react to sudden changes in the most resilient way. This paper examines the contribution of internal communication as a management function to building individual resilience and its impact on the organizational level. The literature review reveals a prevailing theoretical focus within the current state of research, further entailing a lack of empirical work on the contribution of internal communication to strengthening resilience. In order to fill this gap, twelve semi-structured interviews were conducted with internal communication experts from international technology companies. The findings confirm the contribution of internal communication to value creation by building resilience potential as an intangible success factor in an increasingly volatile market. Additionally, hypotheses for further quantitative testing are provided. The associated new understanding of the role of employees calls for a reorientation of internal communication itself.
Full-text available
Article
The authors argue that a high-organizational error management culture, conceptualized to include norms and common practices in organizations (e.g., communicating about errors, detecting, analyzing, and correcting errors quickly), is pivotal to the reduction of negative and the promotion of positive error consequences. Organizational error management culture was positively related to firm performance across 2 studies conducted in 2 different European countries. On the basis of quantitative and qualitative cross-sectional data from 65 Dutch organizations, Study 1 revealed that organizational error management culture was significantly correlated with both organizational goal achievement and an objective indicator of economic performance. This finding was confirmed in Study 2, using change-of-profitability data from 47 German organizations. The results suggest that organizations may want to introduce organizational error management as a way to boost firm performance.
Article
The West African Ebola epidemic is a humanitarian crisis and a threat to international security. It is not surprising that isolated cases have emerged in Europe and North America, but a large outbreak in the United States, with its advanced health system, is unlikely. Yet the handling of the first domestically diagnosed Ebola case in Dallas, Texas, raised concerns about national public health preparedness. What were the critical health system vulnerabilities revealed in Dallas, and how can the country respond more effectively to novel diseases in a globalized world?
Article
Interest in mindfulness and its enhancement has burgeoned in recent years. In this article, we discuss in detail the nature of mindfulness and its relation to other, established theories of attention and awareness in day-to-day life. We then examine theory and evidence for the role of mindfulness in curtailing negative functioning and enhancing positive outcomes in several important life domains, including mental health, physical health, behavioral regulation, and interpersonal relationships. The processes through which mindfulness is theorized to have its beneficial effects are then discussed, along with proposed directions for theoretical development and empirical research.
Article
Sumario: What culture is and does -- The dimensions of culture -- How to study and interpret culture -- The role leadership in building culture -- The evolution of culture and leadership -- Learning cultures and learning leaders
Article
This paper theoretically and empirically connects the literature on high-reliability organizations (HROs) to a broader set of organizations, which we call reliability-seeking organizations. Unlike HROs, which operate high-hazard technologies, reliability-seeking organizations operate in high-hazard environments. Reliability-seeking organizations are tightly coupled to their unpredictable and complex environments in such a manner that although the human mortality rate is low, the risk of small failures amplifying into organizational mortality is high. To cope with these environments, reliability-seeking organizations organize to remain open and flexible to emerging information and achieve the reliability demanded by their environments—intensity of innovation. These organizations utilize skilled temporary employees, positive employee relations, and an emphasis on training to innovate, and, in turn, generate greater financial performance. We test these hypotheses using a sample of 184 initial public offering (IPO) software firms that conducted their IPO between 1993 and 1996 and our results are consistent with our theorizing. Firms that utilized these human resource practices innovated more frequently and firms with more innovations had higher stock prices over time. Our findings combine to suggest a theoretical model of structural antecedents of a different type of reliability—intensity of innovation Copyright © 2003 John Wiley & Sons, Ltd. Peer Reviewed http://deepblue.lib.umich.edu/bitstream/2027.42/35038/1/221_ftp.pdf
Contemplating mindfulness at work: An integrative review Journal of Management: 0149206315617003. For a discussion of mindfulness in the context of highreliability organizations, see: Managing the Unexpected: Resilient Performance in an Age of Complexity
  • R Duffy
  • J Baer
  • S Brewer
  • Lazar
Duffy, R. Baer, J. Brewer and S. Lazar, 2015, " Contemplating mindfulness at work: An integrative review, " Journal of Management: 0149206315617003. For a discussion of mindfulness in the context of highreliability organizations, see: 3. K. Weick and K. Sutcliffe, 2007, " Managing the Unexpected: Resilient Performance in an Age of Complexity " (San Francisco: Jossey-Bass).
Journal of Management: 0149206315617003. For a discussion of mindfulness in the context of highreliability organizations, see: 3. K. Weick and K. Sutcliffe
  • R Duffy
  • J Baer
  • S Brewer
  • Lazar
Duffy, R. Baer, J. Brewer and S. Lazar, 2015, "Contemplating mindfulness at work: An integrative review," Journal of Management: 0149206315617003. For a discussion of mindfulness in the context of highreliability organizations, see: 3. K. Weick and K. Sutcliffe, 2007, "Managing the Unexpected: Resilient Performance in an Age of Complexity" (San Francisco: Jossey-Bass).
Is the United States prepared for Ebola?
  • Mcgraw-Hill
McGraw-Hill. In building our case study of the THPH Ebola crisis, we relied on academic publications and news sources such as: 8. L. Gostin, J. Hodge and S. Burris, 2014, "Is the United States prepared for Ebola?" JAMA: The Journal of the American Medical Association 312, 23: 2497-2498.
Medical records reveal deceased
The Guardian, 2014, "Medical records reveal deceased
A Letter to Our Community
  • B Berdan
B. Berdan, "A Letter to Our Community," The Dallas Morning News, October 19.
Presbyterian Hospital Dallas eager to share what it's learned from initial Ebola misdiagnosis
  • S Jacobson
S. Jacobson, 2014, "Presbyterian Hospital Dallas eager to share what it's learned from initial Ebola misdiagnosis," The Dallas Morning News, October 24.
Journal of Management: 0149206315617003. For a discussion of mindfulness in the context of highreliability organizations
  • R Duffy
  • J Baer
  • S Brewer
  • Lazar
Duffy, R. Baer, J. Brewer and S. Lazar, 2015, "Contemplating mindfulness at work: An integrative review," Journal of Management: 0149206315617003. For a discussion of mindfulness in the context of highreliability organizations, see:
McGraw-Hill. In building our case study of the THPH Ebola crisis
  • W V Quine
  • J S Ullian
W. V. Quine, J. S. Ullian, 1978, "The Web of Belief" (2nd edition). McGraw-Hill. In building our case study of the THPH Ebola crisis, we relied on academic publications and news sources such as:
Dallas nurses say infection control ignored in Ebola care
  • T Brown
T. Brown, 2014, "Dallas nurses say infection control ignored in Ebola care," Medscape, October 15.
Presbyterian Hospital Dallas eager to share what it's learned from initial Ebola misdiagnosis
  • B Berdan
B. Berdan, "A Letter to Our Community," The Dallas Morning News, October 19. 12. S. Jacobson, 2014, "Presbyterian Hospital Dallas eager to share what it's learned from initial Ebola misdiagnosis," The Dallas Morning News, October 24.