Chapter

The Preparation of the Clinic’s Staff

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Abstract

At the clinic, having a staff prepared to welcome and see to clients in a humane, efficient, and precise way requires investment in their preparation and continued education. The concept of continued education must be present during the planning of actions that aim for the preparation of employees. A punctual training cannot obtain the long-lasting results desired. It is necessary to invest in the continuity of the learning and in constant development. When planning for strategies in this area, it is important to establish the areas of knowledge that will be present in this investment, remembering the importance of developing the skills needed for working in groups. Thus, it is important that the employee’s development is not only in technical knowledge related to the area of work but also that of working and living together as a group. There are countless possible tools to use when preparing the staff, but it is essential that each one of these options is used with precise techniques that allow for obtaining of acceptable results. In this work it is also imperative to emphasize the importance of the multiplication of knowledge. Each employee must always share with the staff the knowledge he or she acquired, in order to multiply what was learned. If there is not an adequate technique and a certain amount of planning during the execution of the training, the investment ends up being wasted.

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