Chapter

EMOTIONAL INTELLIGENCE AND EFFECTIVE COMMUNICATION

Authors:
  • Christ University Delhi-NCR
  • Christ University Delhi-NCR
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Abstract

Powerful communication skills enable us to be more effective at work and especially in those situations of everyday life where better relationships can make all the difference. Emotional intelligence is the key to effective communication and there is no denying the fact that the two are intricately intertwined. Emotional intelligence is the state of mind that balances the responses of human beings towards those stimuli that trigger an excessive flow of adrenalin. It is very much responsible for the way we express our thoughts and interchange our ideas. If one were to attempt a rather offbeat definition of communication, it could very well be defined as B2B marketing. B2B, of course, does not mean Business-to-Business here but Brain-to-Brain, for what is communication if not a meeting of minds. Communication, per se, is independent of words, sentences, paragraphs and the entire gamut of linguistic tools and implements. In its purest form, it is the traversal of the contents of one nervous system to another. Effective communication happens when this traversal takes place in

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