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Feedback In a Pool - A New System For Academic Libraries and Their Users

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Abstract

Feedback pool™ (Palautepallomeri™) is a transparent and interactive feedback system at the Learning Centre Fellmannia. The pool was created together with users as part of a service design process, where the need for an easy-to-use feedback system surfaced.
Feedback pool™ (Palautepallomeri™) is a transparent
and interacve feedback system at the Learning Centre
Fellmannia. The pool was created together with users
as part of a service design process, where the need for
an easy-to-use feedback system surfaced. The technol-
ogy behind the system was built by the students of Lah-
 University of Applied Sciences.
Feedback pool provides a simple, game-like channel
for feedback with no complicated menus or mulphase
processes. It is also a praccal communicaon channel
between Fellmannia’s users and sta. Both posive and
negave user input give valuable insight and tools to
improve services.
Pool was developed in co-operaon between Fellmannia, Lah Uni-
versity of Applied Sciences and Design Foundaon Finland. Fellman-
nia’s key services are informaon and library services, learning and
educaon, e-learning, a restaurant and café together with confer-
ence services.
Feedback pool displays the latest feedback at one
glance. Comments, opinions and other feedback can be
entered into a bubble, and all bubbles can be liked by
other users, causing the liked bubble to grow. Feedback
pool can be operated via pc and mobile devices.
Try it out www.fellmannia./palautepallomeri
real me easy to use
game-like transparent
communal visual
A New System For Academic
Libraries and Their Users
Feedback In a Pool
Thank you for
the friendly and
competent service!
Your guidance
to the electronic
resources is fantasc,
its so praccal and
encouraging!
Inspiraonally
innovave!
Fellmannia is the best place for
studying independently or in groups.
The facilies are versale and group study
areas have their own data projectors,
awesome! Where would we hang out
if there was no Fellmannia? :)
Thanks for the exible
services that also take into
account the needs of mature
students and distance
learners.
This feedback pool
is a great idea!
More quiet
study areas!
Turn down the
air condioning,
please.
I had to pay
overdue nes
:(
All the laptops
were already
borrowed.
Good idea, its nice to
give feedback through
this system!
Coat rack would
make an excellent
addion to journal
area.
I’d love to have carry
baskets for
collecng books
from shelves.
The link to the
feedback pool is
available only in
Finnish.
Many thanks to
Fellmannia sta for
providing an atmosphere that
supports studying. It’s nice
to study when there’s helpful
personnel present.
Thank you for your
feedback! We are
happy to tell you that carry
baskets for books are now
available.
Thank you for your feed-
back! We’ve added a link to
the English Feedback pool to
“in English” secon of
Fellmannia’s web pages.
It would be nice to
be able to return books
outside the opening hours
via a returns bin.
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