Just before Helen B. Garrett, Ed.D., arrived at the University of Washington in 2016, the university found itself at a crossroads in defining the role of registrar going forward. The school was considering either downgrading the position to director status or amping up the role to encompass a broader focus on the full student experience. In hiring Garrett as the university's first Chief Officer
... [Show full abstract] of Enrollment Information Services as well as its University Registrar, university leadership chose to aim high.