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We examine the systematic effects of crime on hotel operating performance based on data from a sample of 404 Houston hotels from January 2009 to December 2014. Econometric results show that Part I crime (i.e., violent and property crime) incidents have a significantly negative impact on hotel operating performance (measured by revenue per available room), ceteris paribus. Also, the marginal effect of crime declines as crime density level increases. Separate examinations of violent and property crimes show that they exert significant and negative impacts on hotel operating performance, with the impact of violent crimes being more substantial. In addition, the results reveal that both nighttime and daytime crime incidents significantly and negatively impact hotel operating performance. Finally, as evidenced by the insignificant impact of crime incidents occurring on hotel premises, the results suggest that hotels are generally effective at maintaining systematic security measures and preventing crime incidents from occurring.
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Systematic Effects of Crime on Hotel Operating Performance
Nan Hua a, *, Yang Yang b
a Rosen College of Hospitality Management, University of Central Florida, 9907 Universal
Blvd., Orlando, FL 32819, United States
b School of Tourism and Hospitality Management, Temple University, 1810 N. 13th Street,
Speakman Hall 111, Philadelphia, PA 19122, United States
Hua, N. and Yang, Y. (2017). Systematic effects of crime on hotel operating
performance. Tourism Management, 60: 257-269.
Systematic Effects of Crime on Hotel Operating Performance
Abstract
We examine the systematic effects of crime on hotel operating performance based on
data from a sample of 404 Houston hotels from January 2009 to December 2014. Econometric
results show that Part I crime (i.e., violent and property crime) incidents have a significantly
negative impact on hotel operating performance (measured by revenue per available room) after
controlling for other performance determinants. Also, the marginal effect of crime declines as
crime density level increases. Separate examinations of violent and property crimes show that
they exert significant and negative impacts on hotel operating performance, with the impact of
violent crimes being more substantial. In addition, the results reveal that both nighttime and
daytime crime incidents significantly and negatively impact hotel operating performance.
Finally, as evidenced by the insignificant impact of crime incidents occurring on hotel premises,
the results suggest that hotels are generally effective at maintaining systematic security measures
and preventing crime incidents from occurring.
Keywords
Part I Crime; Hotel Performance; Lodging; Violent Crime
1. Introduction
In 2015, there were 53,432 hotels with over 5 million hotel rooms operating in the United
States, collectively employing 1.9 million people and creating $176 billion in revenue (American
Hotel & Lodging Association, 2015). Despite the hotel industry’s success, it is associated with
high levels of crime, against both hotels and guests (e.g., Gill, Moon, Seaman, and Turbin, 2002;
Mawby and Jones, 2007; Zhao and Ho, 2006). Possibly aggravated by location, design, or the
nature of the hospitality industry, many hotels in the United Kingdom and the United States
appear to have significant crime-related problems (e.g., Jones and Groenenboom, 2002; Zhao
and Ho, 2006).
While a number of scholars have investigated hotel operating performance from different
perspectives, such as e-commerce (e.g., Hua, Morosan, and DeFranco, 2015), total quality
management and market orientation (e.g., Wang, Chen, and Chen, 2012), revenue management
systems (e.g., Ortega, 2016), social media (e.g., Kim, Lim, and Brymer, 2015), online reviews
(e.g., Phillips, Barnes, Zigan, and Schegg, 2016; Phillips, Zigan, Silva, and Schegg, 2015),
information technology (e.g., Melián-González and Bulchand-Gidumal, 2016) and dynamic
capabilities (Leonidou, Leonidou, Fotiadis, and Aykol, 2015), the impact of crime on hotel
operating performance has eluded systematic academic examination, leaving a critical gap in the
literature with regards to the theoretical and empirical connection between crime and hotel
operating performance. In addition, prior studies on the effects of crime have been affected by
omitted variable biases (OVB) (e.g., Abbott and Klaiber, 2011; Chay and Greenstone, 2005;
Pope, 2008; Zabel, 2015), presumably resulting from a lack of longitudinal data, an insufficient
number of control variables, and a failure to employ statistical models robust to autocorrelation
and heteroscedasticity issues (e.g., Abbott and Klaiber, 2011; Zabel, 2015). We aim to fill this
gap in the literature by employing a robust methodology with a proper panel design. First, using
monthly hotel and crime data, we examine whether personal and property crimes affect hotel
operating performance at the property level. Second, we examine the effects of nighttime and
daytime crime incidents on hotel operating performance. Third, we study the effects of personal
and property crime incidents within the hotel perimeter on hotel operating performance. Finally,
following recommendations to alleviate OVB (Abbott and Klaiber, 2011; Zabel, 2015), we
employ a comprehensive set of controlled variables with a panel design to construct fixed effect
models in order to test our hypotheses.
This paper is organized as follows. In the next section, we review relevant literature and
develop our hypotheses. In Section 3, we describe the data and methodology before reporting
empirical results for a number of specifications in Section 4. We discuss implications in Section
5 and offer some concluding remarks in Section 6.
2. Literature Review
While in the majority of prior studies, scholars have investigated the impact of crime on
property values (e.g., Buck, Hakim, and Spiegel, 1993; Buck, Hakim, and Spiegel, 1991; Burnell
1988; Congdon-Hohman, 2013; Linden and Rockoff, 2008; Lynch and Rasmussen, 2001; Pope
and Pope, 2012; Thaler, 1978; Zabel, 2015), few researchers have examined the impact of crime
on businesses, notable exceptions being Abadie and Dermisi (2008), Burnham, Feinberg, and
Husted (2004), Greenbaum and Tita (2004), Rosenthal and Ross (2010), Schwartz et al. (2003),
and Sloan, Caudill, and Mixon (2016). As a result, the impact of crime on hotel performance has
eluded systematic examination from both practitioners and scholars.
2.1. Impact of Crime on Property Values
In a well-established line of research, scholars have investigated the impact of crime on
property values (e.g., Bishop and Murphy, 2011; Buck, Hakim, and Spiegel, 1991, 1993; Burnell
1988; Congdon-Hohman, 2013; Cullen and Levitt, 1999; Glaeser and Sacerdote, 1999; Gibbons,
2004; Ihlanfeldt and Mayock, 2010; Linden and Rockoff, 2008; Pope, 2008; Pope and Pope,
2012; Thaler, 1978; Zabel, 2015). Since the 1960s, the hedonic pricing model has been employed
to explore a variety of valuation issues such as air quality value (e.g., Ridker and Henning,
1967), school value (e.g., Kain and Quigley, 1970), and crime value (e.g., Thaler, 1978). The key
rationale behind such a model rests upon the belief that economic agents typically consider
housing characteristics and local amenities to be critical when selecting a place of residence
(Schwartz et al., 2003). Agent preference is thus influenced by housing values, which are utilized
to extract the “implicit price” of a housing attribute or local amenity (e.g., Chay and Greenstone,
2005; Kain and Quigley, 1970; Pope, 2008; Ridker and Henning, 1967; Schwartz et al., 2003;
Thaler, 1978) under a certain market equilibrium. As a result, economists have frequently used
the hedonic pricing model to examine the impact of crime on household valuations (e.g., Buck,
Hakim, and Spiegel, 1991, 1993; Burnell, 1988; Gray and Joelson, 1979; Hellman and Naroff,
1979; Lynch and Rasmussen, 2001; Naroff, Hellman, and Skinner, 1980; Rizzo, 1979; Zabel,
2015).
The empirical evidence shows that crime generally has a significant and negative impact
on property values. For example, in two studies, crime rates exhibited a significant impact of -
0.07 (Thaler, 1978) and -0.05 (Haurin and Brasington, 1996) on the elasticity of home values.
From a different measurement perspective, a one standard deviation increase in crime on average
leads to a significant decrease of -3.11 standard deviations in the natural log of house prices
(Zabel, 2015). Such consistent empirical evidence has been obtained repeatedly, using both
cross-sectional data (e.g., Burnell, 1988; Gray and Joelson, 1979; Hellman and Naroff, 1979;
Lynch and Rasmussen, 2001; Naroff, Hellman, and Skinner, 1980; Rizzo, 1979) and panel data
(e.g., Buck, Hakim, and Spiegel, 1991, 1993; Zabel, 2015).
2.2. Impact of Crime on Businesses
Notwithstanding the abundance of literature on crime and property value, few have
explored the impact of crime on businesses (Sloan, Caudill, and Mixon, 2016) other than Bates
and Robb (2008), Burnham, Feinberg, and Husted (2004), Greenbaum and Tita (2004),
Rosenthal and Ross (2010), Schwartz et al. (2003), and Sloan, Caudill, and Mixon (2016).
Despite meaningful insights offered by these studies, distinct pieces of empirical evidence and
perspectives suggest the need for more in-depth and contextualized investigations on the
systematic impact of crime. Specifically, Schwartz et al. (2003) examined the impact of crime on
the real estate business boom in 1994 by employing hedonic regression models on panel data of
repeat sales in New York City between 1988 and 1998, revealing that falling crime rates
contributed to about one third of the property price increase after 1994. Burnham et al. (2004)
examined panel data from 318 U.S. counties between 1982 and 1997, which showed that violent
crime has a negative and larger impact on economic growth in nearby suburbs than in more
distant suburbs. Using a panel of zip code-level data for five U.S. cities between 1987 and 1994,
Greenbaum and Tita (2004) found that service-related establishments in low crime areas tend to
experience increased violence. Employing confidential microdata from the U.S. Census Bureau’s
Characteristics of Business Owners Survey, Bates and Robb (2008) found that business viability
appears similar for firms that are most negatively affected by crime and otherwise identical firms
that are not affected by crime. Further, some business owners may rationally choose to locate
their businesses in high crime areas. More recently, Rosenthal and Ross (2010) showed that
relative sensitivity to crime can be used as a sorting mechanism to categorize different sectors of
the economy in order to understand business location choices. They showed that entrepreneurs
consider violent crime to be a critical factor when bidding for business locations in five U.S.
cities. Building on these findings from Rosenthal and Ross (2010), Sloan, Caudill, and Mixon
(2016) focused on the relationship between crime and restaurant openings in Memphis,
Tennessee from 2009 to 2014 and found that higher crime is positively and significantly
associated with new restaurant openings, indicating that location benefits may overpower crime
problems and attract restaurant entrepreneurs.
In addition, scholars have recognized both theoretically and empirically that fear of
violence causes consumers, employees and entrepreneurs to change their routine activities
(e.g., Greenbaum and Tita, 2004; Wilcox et al., 2003), resulting in direct and indirect increases in
business operating costs. For example, Hamermesh (1999) found that areas with higher homicide
rates are associated with deviations from optimal patterns of work timing (i.e., evening and
nighttime work is shifted to the daytime), resulting in increased labor costs. In addition, both
crime and the fear of crime lead to cost increases associated with surveillance, security,
insurance premiums, and stolen property repair and replacement (Burrows et al., 2001; Fisher,
1991; Mirrlees-Black and Ross, 1995).
2.3. Determinants of Hotel Operating Performance
Commonly recognized as a unique investment asset class, hotels are financial businesses
that encompass both retail and housing activities (Manning, O’Neill, Singh, Hood, Liu, and
Bloom, 2015). These real estate investments not only provide accommodations, food and
beverage services and recreational amenities, among others, but also share many financial
similarities with retail businesses, such as the need to invest in inventory, working capital,
management expertise, marketing and labor. Consequently, although hotel businesses provide
accommodations, they differ significantly from residential property investments and are often
considered to perform more like financial businesses (Quan, Li, and Sehgal, 2002).
Because hotels are exposed to the volatilities of both real property values and specialized
managerial assets, their performance tends to fluctuate (e.g., Ro and Ziobrowski, 2009;
Rushmore, Ciraldo, and Tarras, 2002). Macro- and micro-level factors have been recognized to
affect hotel operating performance (e.g., Assaf and Cvelbar, 2011; Duverger, 2013; Sainaghi,
2011; Yang, Wong, and Wang, 2012). At the macro level, hotel operating performance has been
shown to be impacted by market structure variables (e.g., Assaf and Cvelbar, 2011), particularly
the competition structure of the local market (e.g., Duverger, 2013). In addition, spatial
agglomeration tends to be associated with positive economic externalities; as a result, co-located
hotels appear to perform better than those isolated from other hotels (Yang, Wong, and Wang,
2012). Furthermore, seasonality and year effects have been widely recognized to have a
significant impact on hotel performance (e.g., Kosová and Enz, 2012). At the micro level,
researchers have identified several common determinants of hotel operating performance that
have significant impacts (e.g., O’Neill and Xiao, 2006; Sainaghi, 2011; Xiao, O'Neill, and
Mattila, 2012). Specifically, hotel size has been shown to be negatively associated with hotel
operating performance (Sainaghi, 2011), chain affiliation appears to increase a hotel propertys
market value (O’Neill and Xiao, 2006), and hotel positioning and target market selection appear
to dictate average daily rate (ADR) and affect operating performance (Xiao, O'Neill, and Mattila,
2012). Lastly, hotel owners have been shown to have significant influence on hotel operating
performance, likely due to their implementation of strategies related to property location and
selection of target markets, brands, and operators (e.g., Xiao, O'Neill, and Mattila, 2012).
However, to our knowledge, the impact of crime on hotel performance has eluded systematic
academic examination.
2.4. Hypothesis Development: The Impact of Crime on Hotel Performance
Conceptually, crime is defined as “an act committed or omitted in violation of a law
forbidding or commanding it” (Black, 1979, p. 334). In particular, we examine violent and
property crimesserious offenses that are likely to be reported to police and occur regularly in
all areas of the country (Federal Bureau of Investigation, 2004). As a result, the “fear of crime is
salient to neighborhood conditions” (Lynch and Rasmussen, 2001, p. 1982) since crimes can
have serious consequences for both individual holiday-makers and tourist destinations” (Ryan,
1992, p. 173). In particular, hotels appear to be associated with high levels of crime, including
offenses against both hotels and guests (Gill et al., 2002). Even prestigious hotels in London
appear to have a significant problem with crime, arguably exacerbated by hotel location, design,
and the nature of the hospitality industry (Jones and Groenenboom, 2002). Hotel crime,
particularly hotel burglary, has been identified as a critical problem in England and Wales
(Mawby & Jones, 2007), and Florida (Zhao and Ho, 2006).
In general, commercial crime appears to be much more common than crime against
households (e.g., Mawby, 2003; Taylor, 2004). Furthermore, the majority of empirical evidence
shows disproportionate amounts of crime in tourist areas, where tourists suffer high levels of
victimization, particularly related to burglary (e.g., de Albuquerque and McElroy, 1999; Berger,
1992; Brunt and Hambly, 1999; Chesney-Lind and Lind, 1986; Mawby et al., 1999; Pizam and
Mansfeld, 1996; Ryan, 1993; Stangeland, 1998). In contrast, Huang et al. (1998) concluded that
crime was uncommon in hotels. Despite these mixed findings, hotel security has long been under
extensive study in the United States (e.g., Beaudry, 1996).
Because hotels performance reputations are based on attracting and satisfying
customerswho generally are concerned about victimization risk and the seriousness of
potential offenses (e.g., Warr, 1984; Warr and Stafford, 1983)crime rates are relevant to hotel
performance. For example, tourists play a significant role in the hotel industry, and “safety,
tranquility and peace are a necessary condition for prosperous tourismmost tourists will not
spend their hard earned money to go to a destination where their safety and well-being may be in
jeopardy” (Pizam and Mansfeld, 1996, p. 1).
It is widely recognized in the tourism literature that tourists are the most frequent victims
of property crimes such as burglaries and robberies (Biagi and Detotto, 2014). More importantly,
because crime affects people’s perceptions, it could gradually damage the image of a tourism
destination and by extension, area hotels (Dimanche and Lepetic, 1999), which would in turn
lead to an overall decline in tourism (Shiebler, Crotts, and Hollinger, 1996) and poor hotel
performance (Xie, Zhang, and Zhang, 2014). Safety perceptions play a role in future travel
decisions; tourists’ perceptions of risk and safety during travel can have a stronger influence on
avoidance of regions than likelihood of travel to them” (Sönmez and Graefe, 1996, p. 45).
Tourists tend to avoid returning to a destination if they feel threatened and unsafe during their
stay (Dimanche and Lepetic, 1999). In short, crime can lead to grave consequences for both
individual hotels and tourist destinations (Ryan, 1993).
In addition, drawing upon prior empirical evidence in the real estate and economics
literatures, crime appears to have an adverse impact on repeat real estate sales (Schwartz et al.,
2003), economic growth (Burnham et al., 2004), service-related establishments (Greenbaum and
Tita, 2004), vacancy rates (Abadie and Dermisi, 2008), and business location choices (Rosenthal
and Ross, 2010). In some countries such as Jamaica, crime-related business costs have a negative
effect on economic development and tourism (Ajagunna, 2006; World Bank, 2003).
Hotel operating performance is commonly measured by revenue per available room
(RevPAR) (Anderson and Lawrence, 2014), because it not only simultaneously accounts for both
the average daily rate (ADR) and occupancy rate (Zhang, Lawrence, and Anderson, 2015), but
also is considered to be “the most effective yardstick of the balance between hotel room supply
and demand” (e.g., Hua, Morosan, and DeFranco, 2015, p. 112). Thus, we propose the following
hypothesis:
H1: Violent and property crimes have a significant and negative impact on hotel RevPAR.
Specifically, crimes that occur between 6 p.m. and 6 a.m. (nighttime crimes) can be more
detrimental because victims are more vulnerable in the dark and when there are fewer people
around. In addition, darkness decreases the ability to see potential offenders and increases fear of
crime (e.g., Ramsay and Newton, 1991). Therefore, we propose the following hypothesis:
H1a: Nighttime crimes have a significant and negative impact on hotel RevPAR.
Crimes that occur between 6 a.m. and 6 p.m. (daytime crimes) may exhibit an impact on
hotel RevPAR that differs in magnitude from that of nighttime crimes due to relatively fewer
crimes occurring during the day than at night (e.g., Ramsay and Newton, 1991). Therefore, we
propose the following hypothesis:
H1b: Daytime crimes have a significant and negative impact on hotel RevPAR.
Violent crimes could introduce more fear (Braakmann, 2009), when compared to
property crimes that do not involve any personal assaults. Therefore, violent crime incidents tend
to be more harmful than property crime incidents for lodging businesses. Consequently, we
propose the following two hypotheses:
H1c: Violent crimes have a significant and negative impact on hotel RevPAR.
H1d: Property crimes have a significant and negative impact on hotel RevPAR.
In addition, crimes that occur at hotels (both on hotel properties and in hotel parking lots)
could have a negative impact on hotel performance (Pizam, 1999). Therefore, we propose the
following hypotheses:
H1e: Crimes occurring at hotels have a significant and negative impact on hotel RevPAR.
H1f: Crimes occurring on hotel properties (excluding parking lots) have a significant and
negative impact on hotel RevPAR.
H1g: Crimes occurring in hotel parking lots have a significant and negative impact on
hotel RevPAR.
3. Research Method
3.1 Data Sources
As the largest city in the Southern United States, Houston is home to 23 Fortune 500
firms, with not only a diverse employment base, but also an excellent infrastructure supporting
the largest port based on international tonnage in the nation, the sixth largest airport system in
the world, over 600 trucking firms and two major rail systems (The City of Houston, 2016).
Ranked among the top places to visit in 2015 by the Boston Globe, Travel + Leisure and Condé
Nast Traveler, Houston received approximately 14.8 million visitors who spent $17 billion in the
city in 2014. Houston has approximately 78,000 hotel rooms, supporting more than 123,000 jobs
in the hospitality industry (Visit Houston, 2016).
However, Houston is only safer than 4% of U.S. cities, and a person has about a 1%
chance of becoming a victim of a violent crime, almost three times the nation’s median.
Alarmingly, for every 1,000 residents, there are 9.9 violent crimes and 47.42 property crimes
each year (Neighborhood Scout, 2016). As a result, considering the significant role the lodging
industry plays and potential challenges crime brings, Houston provides an excellent context in
which to systematically examine the impact of crime on hotel operating performance.
We obtained crime data from the Houston Police Department’s (HPD) database on
Neighborhood Crime Statistics (http://www.houstontx.gov/police/cs/beatpages/beat_stats.htm).
The data cover Part I index crimes included in monthly police reports released to the FBI. Part I
index crimes consist of eight serious crimes, which can be further classified into two categories:
personal (violent) and property crimes. Aggravated assault, rape, murder, and robbery are
classified as personal (violent) crimes, whereas burglary, theft, auto vehicle theft, and arson are
classified as property crimes. All crime records are linked with each police beat, and the
geographic area of the city is broken down for patrol and statistical purposes in HPD. Moreover,
the date, time and location of each offense are documented in each crime record. In the HPD
database, premise codes identify the type of location where the crime occurred. Premise codes
directly related to hotels include “140 HOTEL/MOTEL/ETC. and 18M (HOTEL/MOTEL
PARKING LOT). For the research period, January 2009 to December 2014, there are 768,357
reported Part I crime incidents in the database. We counted the number of Part I crime incidents
per police beat for each month of the research period. Additionally, we counted the number of
incidents for each crime category. We used these count values as the numerators for the
subsequent calculations of measures of crime density.
We obtained property-level data for Houston hotels from two different data sources. First,
we used data from the Texas Comptroller of Public Accounts, which records the monthly taxable
accommodation revenue, number of units, and tax obligation period for each hotel property
(Kalnins and Lafontaine, 2013) in the city of Houston. Second, we used the Smith Travel
Research (STR) Hotel Census Database, which covers hotel amenities and financial
characteristics, as well as geo-spatial information on hotel properties (Duverger, 2013). We
obtained data for 404 hotel properties located within the administrative boundary of the city of
Houston. Because the data cover all hotel properties in the city of Houston, the number of hotels
increases each year due to new hotel entrants. (Note that Texas state law requires all hotel
properties to report their tax information; hence, our data cover all Houston hotels.)
3.2 Econometric Model
Omitted variable bias (OVB) can be a big concern when evaluating the impact of crime
in an econometric model, as it can lead to inconsistent coefficient estimates (e.g., Pope, 2008). In
particular, cross-sectional analyses tend to be more vulnerable to unobserved variables that are
correlated with independent variables of interest specified in the model (Zabel, 2015). Take
crime as an example: it is intuitive to speculate that a number of factors, such as environmental
characteristics, labor market conditions and other important neighborhood features, would differ
between areas with high and low levels of crime (Pope and Pope, 2012). If these unobserved
factors cannot be controlled for in the modeling process due to data constraints, bias will be
introduced during the estimation process for the impact of crime. Following the
recommendations of Abbott and Klaiber (2011) and Zabel (2015), we alleviated potential OVB
by increasing the number of controlled variables, creating a panel design and employing fixed
effects to remove time-invariant unobserved factors. We specified the baseline empirical model
as:
where i indicates a hotel property (i = 1, …, 404), and t indicates the month. Based on the
availability of HPD crime data, we selected the research period from January 2009 to December
2014, covering a total of 72 months over 6 years.
it
X
is the independent variable measuring the
level of crime nearby for hotel i during month t, and
it
Z
denotes a matrix of control variables.
Moreover,
i
captures the time-invariant hotel-specific effect of hotel i that influences the
dependent variable but has not been incorporated into any explanatory variables. In this way, the
proposed two-way panel data model can resolve the potential OVB problem (Wooldridge, 2010).
The conventional error term
it
is assumed to follow a normal distribution independent from
i
with a mean of 0 and a variance of
2
.
We estimated the proposed econometric model using the fixed effect model; compared to
the random effect model, the fixed effect model has fewer restrictions and allows for
interdependence between explanatory variables and the hotel-specific effect
i
. Since this
interdependence is very common in reality, the fixed effect model is recommended to generate
reliable and consistent estimates (Wooldridge, 2010). However, we also estimated random effect
models as a robustness check. Additionally, we estimated the variance-covariance of the model
using the Huber-White sandwich estimator, which is robust to cross-sectional heteroscedasticity
and within-panel serial-correlation (Arellano, 2003).
3.3 Variable Definition
We included the following variables in the econometric specification described in section
3.2.
Dependent variables
lnRevPARit: the log of total accommodation revenue per available rooms (RevPAR) of
hotel i in month t. This variable has been advocated by many studies to measure the hotel
operating performance (Anderson and Lawrence, 2014) because it not only
simultaneously accounts for both the average daily rate (ADR) and occupancy rate
(Zhang, et al., 2015) of a hotel property, but also is considered to be “the most effective
yardstick of the balance between hotel room supply and demand” (e.g., Hua, Morosan,
and DeFranco, 2015).
Independent variables
For independent variables, we used crime density measures based on police beats.
Although each crime record in the database includes location information (i.e., the street and a
range of possible street numbers), we found it extremely time consuming and technically
challenging to geocode all 768,357 crime incidents with an ideal level of precision. Therefore,
we chose the police beat as the unit of analysis, and aggregated all individual crime incident
records at the beat level based on crime incident type for each month. For larger aggregate units
such as zip code areas and census tracts, aggregation may mask intra-unit variation in crime
patterns over time. Hence, based on data availability, beat-level aggregation of crime incidents is
most appropriate and able to best approximate the level of crime intensity around each hotel. In
the criminology literature, researchers generally use two types of crime measures in empirical
analysis: population-based rates (to adjust for the resident population) and density measures (to
adjust for the size of a geographic unit) (Harries, 2006). The density measures are more suitable
for our study, because many hotels are located near tourist attractions and shopping centers,
which have a very sparse resident population; furthermore, the crime levels indicated by a
population-based measure could be very misleading (Zhang and Peterson, 2007). We used the
following crime measures as independent variables:
crimeit indicates the crime density (number of Part I crime incidents per square mile) for
the police beat of the region encompassing hotel i in month t;
crime_nightit indicates the density of nighttime crimes (number of nighttime Part I crime
incidents per square mile) for the police beat of the region encompassing hotel i in month
t. Nighttime crimes refer to incidents occurring between 6 p.m. and 6 a.m.;
crime_dayit indicates the density of daytime crimes (number of daytime Part I crime
incidents per square mile) for the police beat of the region encompassing hotel i in month
t. Daytime crimes refers to incidents occurring between 6 a.m. and 6 p.m.;
crime_violentit indicates the density of violent crimes (number of Part I violent crime
incidents per square mile) for the police beat of the region encompassing hotel i in month
t;
crime_propertyit indicates the density of property crimes (number of Part I property crime
incidents per square mile) for the police beat of the region encompassing hotel i in month
t;
crime_hotelit indicates the density of crimes occurring at hotels (number of Part I crime
incidents at hotels per square mile) for the police beat of the region encompassing hotel i
in month t. Crime incidents at hotels are indicated by premise codes 140 and 18M in
the HPD crime statistics database;
crime_hotel1it indicates the density of crimes occurring on hotel properties (excluding
parking lots) (number of Part I crime incidents at hotel properties per square mile) for the
police beat of the region encompassing hotel i in month t. Crime incidents at hotel
properties are indicated by premise code 140 in the HPD crime statistics database;
crime_hotel2it indicates the density of crimes occurring in hotel parking lots (number of
Part I crime incidents in hotel parking lots per square mile) for the police beat of the
region encompassing hotel i in month t. Crime incidents in hotel parking lots are
indicated by premise code 18M in the HPD crime statistics database.
Due to the high level of correlation across these crime measures, we created separate model
specifications for each.
Control variables
We also included the following control variables in our econometric model as
it
Z
:
lnneighborsit indicates the number of other hotel properties within a 2-mile radius of
hotel i in month t. Because positive economic externalities are associated with spatial
agglomeration, co-located hotels may perform better than those isolated from other hotels
(Yang, et al., 2012);
lnroomsit denotes the log number of rooms offered by hotel i for accommodation in
month t. Due to dis-economies of scale, larger-sized hotels can be associated with lower
levels of operating performance (Sainaghi, 2011);
lnHHIit denotes the log of Herfindahl-Hirschman Index (HHI) in terms of hotel rooms in
the zip code area of hotel i in month t. We calculated HHI as
2
1
N
n
n
HHI s
, where
n
s
is
the market share of hotel i in the zip code market measured by accommodation revenue,
and N is the number of hotels in the market. In the industrial organization literature, HHI
measures the competition structure of the local market, and a larger HHI value indicates a
higher market concentration. Market structure variables have been found to be associated
with hotel performance (Assaf and Cvelbar, 2011; Duverger, 2013);
operationit is used to indicate hotel operating type. STR classifies all hotel properties into
three operating types: operation = 1 for chain-operated hotels, operation = 2 for franchise
hotels, and operation = 3 for independent hotels. Hospitality scholars have suggested that
chain affiliation boosts the market value of hotel properties (O’Neill and Xiao, 2006) and
that independent hotels are financially disadvantaged due to a lack of reputation and less
mature managerial structures;
classit indicates hotel class, reflecting how the property positions itself and its target
market. The STR database includes six possible classes: class = 1 for economy; class = 2
for midscale; class = 3 for upper midscale; class = 4 for upscale; class = 5 for upper
upscale; and class = 6 for luxury. Hotels of different classes charge different ADRs and
achieve different levels of performance (Xiao, et al., 2012);
owner_chg1it, indicates change in ownership for hotel i in month t; owner_chg1 = 1 if
hotel i experienced a change in ownership during month t, and owner_chg1 = 0
otherwise;
owner_chg2it, indicates a recent change in ownership for hotel i around month t;
owner_chg2 = 1 if hotel i experienced a change in ownership within 12 months of month
t, and owner_chg2 = 0 otherwise;
montht, indicates the month-specific effect, including a set of 11 dummies for February to
December with January as the reference group;
yeart, indicates the year-specific effect, including a set of five dummies for years 2010 to
2014 with year of 2009 as the reference group.
3.4 Data Description
In Figure 1, we present a map of hotels in Houston. As shown on the map, within the city
limits of Houston, hotels are clustered near the city center and along major highways. Figure 1
also visualizes the average monthly crime density across police beats; Part I crime is heavily
concentrated in the southwest of the city. In general, the map shows that most hotels are located
within police beats with higher crime densities.
(Please insert Figure 1 about here)
In Table 1, we present the descriptive statistics of continuous variables incorporated into
our empirical model. Our panel data set consists of 25,911 observations from 404 hotels from
January 2009 to December 2014. The mean value of lnRevPAR is 3.641 with a standard
deviation of 0.752. For crime-related independent variables, crime has a mean value of 29.353,
and as indicated by the larger mean value of crime_day over crime_night, there were more crime
incidents during the daytime in police beats covering Houston hotels. Moreover, the mean value
of crime_violent is 4.118, which is approximately one sixth of the mean value of crime_property,
which is 25.236, suggesting that property crimes are dominant in our data set. Among the crime
incidents recorded in our data, only a very small number are hotel-related, with the mean value
of crime_hotel a mere 1.283. A comparison of the mean values of crime_hotel1 and
crime_hotel2 reveals that around two thirds of hotel-related crimes occurred in parking lots.
Table 2 further presents the descriptive statistics of categorical variables. In our data, across the
three types of hotel operations (operation), franchise hotels dominate the dataset, accounting for
52.99% of all hotels. Regarding hotel class (class), 45.15% of the dataset is comprised of
economy hotels, with very few upper upscale (9.78%) and luxury (2.12%) hotels in the Houston
lodging market. For month dummies (month), our data are evenly distributed over the 12 months
of the year, whereas for year dummies (year), we noted more observations in recent years due to
a number of new hotel entrants into the Houston market.
(Please insert Table 1 about here)
(Please insert Table 2 about here)
In Table 3, we present the correlation matrix of major independent and control variables
included in the proposed empirical model. Most coefficients are below 0.5, suggesting that the
multi-collinearity problem does not exist in the model (Gujarati and Porter, 2010). More
importantly, the independent variable of major interest, crime, is found to be barely correlated
with other control variables, with all coefficients below 0.3. In the matrix, four coefficients for
the categorical variables of class and operation are slightly above 0.5. For alternative crime
measures, we did not find any plausible multi-collinearity issues with other control variables.
The correlation coefficients with other crime-related variables are not presented and are available
upon request.
(Please insert Table 3 about here)
4. Results
In Table 4, we present the estimation results of empirical models with general crime
measures. Model 1 includes crime, measuring the effect of all Part I crime incidents on hotel
performance. The coefficient of crime is estimated to be negative and statistically significant,
providing empirical evidence in support of H1. The result indicates that one more crime incident
per square mile is associated with a 0.17% (exp(-0.00172)-1) drop in RevPAR, with a 95
confidence interval of [0.13%, 0.22%]. Regarding the control variables in the model, several are
estimated to be statistically significant. The negative and significant coefficients of lnrooms and
lnHHI suggest that hotel performance was lower for larger-sized hotels in a more competitive
market. Moreover, the coefficient of operation = 3 is negative and significant, suggesting that
compared to chain-operated and franchise hotels, independent hotels operated at a lower
performance level. Lastly, both owner_chg1 and owner_chg2 are negative and significant,
highlighting the lower performance levels of hotels with ownership changes during the month or
within the last 12 months. The estimated coefficients reveal that hotels experienced a 20.15%
(exp(-0.225)-1) decline in RevPAR during the month of an ownership change, and a RevPAR
drop of 6.88% (exp(-0.0713)-1) when there had been an ownership change within the previous
12 months. In Model 2, we further introduce crime_square (i.e., the squared term of crime) into
Model 1, and both crime and crime_square are estimated to be statistically significant. Figure 2
visualizes the marginal effect of crime over different levels of crime density, revealing that the
marginal effect was more intense at the lower crime density level. In other words, the marginal
effect, explained as the effect of one additional Part I crime incident per square mile, declined as
crime density level increased. This result is consistent with findings reported by Greenbaum and
Tita (2004) that a crime surge has a greater effect on business activities in a low-crime
neighborhood. One possible reason is that hotels in high-crime areas have already adapted to the
financial environment, whereas it is particularly challenging for hotels in low-crime areas to
adjust to a surge in crime.
In Models 3 and 4, we compare the effect of nighttime and daytime crime incidents on
hotel operating performance. In Model 3, we use an alternative crime measure, crime_night, to
investigate the effect of Part I crime incidents that occurred during nighttime hours. The
coefficient is estimated to be -0.00234 and is statistically significant, supporting Hypothesis H1a.
Its magnitude is moderately larger than the estimate of crime in Model 1. It suggests that one
additional nighttime crime incident per square mile is associated with a 0.23% (exp(-0.00234)-1)
drop in RevPAR, with a 95% confidence interval of [0.12%, 0.35%]. In Model 4, crime_day is
included to capture Part I crime incidents that occurred during daytime hours. Its coefficient is
estimated to be -0.00180 and is statistically significant, supporting Hypothesis H1b. The results
suggest that one additional daytime crime incident per square mile is associated with a 0.18%
(exp(-0.00180)-1) drop in RevPAR, with a 95% confidence interval of [0.12%, 0.24%]. The
magnitude of this coefficient is smaller than that of crime_night, suggesting that nighttime Part I
crime incidents are more detrimental to hotel businesses. In Models 5 and 6, we further compare
the effect of violent and property crime incidents on hotel operating performance. In Model 5,
crime_violent is estimated to be -0.00499 and significant, supporting Hypothesis H1c. One
additional violent crime incident per square mile is associated with a 0.50% (exp(-0.00499)-1)
drop in RevPAR with a 95% confidence interval of [0.17%, 0.83%]. In Model 6, crime_property
is estimated to be -0.00166 and significant, supporting Hypothesis H1d. One more property crime
incident per square mile is associated with a 0.17% (exp(-0.00166)-1) drop in RevPAR with a
95% confidence interval of [0.12, 0.21]. The results suggest that even though only a small
portion of Part I crime incidents are violent (Table 1), the detrimental effects of violent crimes on
hotel operating performance are almost three times greater than the effects of property crimes.
The estimated coefficients and significances of the other control variables vary little across
different models, demonstrating the robustness of our results.
(Please insert Table 4 about here)
(Please insert Figure 2 about here)
The HPD database on Neighborhood Crime Statistics tracks crime incidents that occur at
hotel locations. Therefore, we introduce another crime measure, crime_hotel, in Model 7 to
understand the effect of Part I crime incidents at hotels. Its coefficient is statistically
insignificant, rejecting Hypothesis H1e. In Models 8 and 9, we compare the effect to different
types of hotel-related crimes, those occurring on hotel properties and in hotel parking lots,
respectively. In Model 8, the coefficient of crime_hotel1 is found to be insignificant. Likewise,
in Model 9, the coefficient of crime_hotel2 is insignificant. Therefore, both Hypotheses H1f and
H1g are rejected. These findings are enlightening because they indicate that crime incidents
within the hotel perimeter do not significantly or systematically impact hotel operating
performance. In addition, these findings suggest two potential explanations. On the one hand, if
crimes did not occur systematically at hotels, then hotel operating performance would not be
affected significantly. This potential explanation indicates that hotels are generally effective at
maintaining systematic security measures and preventing crime incidents from taking place,
given the negative impacts of crime incidents in the hotel neighborhood (police beat) on hotel
operating performance as shown in Tables 14. On the other hand, if crimes occurred
systematically at hotels but did not systematically affect hotel performance, then effective
interventions must have countered their negative influence. This potential explanation suggests
that hotels are effective at crime impact recovery, public relations and marketing.
Neighborhood crime incidents appear to be more systematic (Tables 14) and require
well-designed and structured police and government involvement as well as community
commitment to mitigate negative impacts on hotels. Furthermore, destination marketing
organizations (DMOs) and other tourism industry stakeholders such as local communities and
local businesses can collaborate with crime prevention organizations and local councils to help
reduce neighborhood crimes (Townsley, Reid, Reynald, Rynne, and Hutchins, 2014).
Figure 3 shows the overall effects of different types of crimes (estimated coefficients of
measures and their corresponding 95% confidence intervals) on hotel operating performance in
Models 1 to 9. Our results indicate that Hypotheses H1, H1a, H1b, H1c, and H1d cannot be rejected
whereas Hypotheses H1e H1f and H1g are rejected. In general, we find that violent crime incidents
(crime_violent) have the most damaging effect, followed by nighttime crime incidents
(crime_night). As expected, the negative effect of violent crimes on hotel performance is larger
than the effect of property crimes, and the negative effect of nighttime crimes is larger than that
of daytime crimes.
(Please insert Table 5 about here)
(Please insert Figure 3 about here)
Lastly, we performed a robustness check of the empirical results with random effect
models. Note that the Hausman test, a common statistical test gauging the statistical suitability of
a fixed effect versus random effect model, is not available when models are estimated with
robustness standard errors. Table 6 presents the results for the random effect models (Models
1018). Due to space limitations, we only present the estimates of crime measures; the entire
estimation results are available upon request. The results suggest that, in general, the estimated
coefficients of random effect models are slightly smaller than those of their fixed effect
counterparts. The magnitudes and statistical significances vary little between the fixed and
random effect models, confirming the robustness of our results presented in Tables 4 and 5.
Major results from the fixed effect models hold in the random effect models. For example, the
negative effect of violent crime incidents is most pronounced on a hotel’s operation performance,
followed by the effect of nighttime crime incidents. Table 6 also includes the results from a
robustness check of alternative crime measures (Models 1927). Considering the fact that the
effects of crime incidents may be delayed, we use the average crime density of the last three
months as an alternative measure. The results vary little from the major results obtained in
previous analyses.
(Please insert Table 6 about here)
5. Discussions and Implications
5.1. Managerial Perspectives
Perceptions of a destination have been recognized as critical to tourists’ destination
choices, the success of tourism and hotel operating performance. For example, the considerable
media attention generated by the 1992 Florida tourist murders led to a significant decline in
tourism demand as well as hotel operating performance (Pizam, 1999). These findings are
consistent with results of this study. Therefore, it is critical for police departments, governments
and communities to collaborate in order to systematically improve safety conditions in hotel
neighborhoods. At the same time, proper marketing strategies should be formed to propose and
promote positive images of hotel neighborhoods and to counter the impact of crime. It appears
that more research is also needed in this area (e.g., Dimanche and Lepetic, 1999).
On the other hand, although hotels appear to be associated with high levels of crime (e.g.,
Gill et al., 2002; Jones and Groenenboom, 2002; Mawby and Jones, 2007; Zhao and Ho, 2006),
the findings of this study suggest that hotels generally have security measures in place that
prevent crimes from occurring systematically. Since unsystematic crime incidents within the
hotel perimeter would produce unsystematic impacts on hotel operating performance, it is critical
to continuously maintain and improve hotel safety conditions. In addition, it is possible that the
systematic crimes that do occur at hotels have an unsystematic impact on hotel performance due
to effective interventions administered by hotels, such as well-implemented crime impact
recovery efforts, and well-executed public relations and marketing campaigns (Pizam, 1999).
Moreover, results of this study suggest that it is critical to educate tourists about
destination safety and security. Tourists usually spend relatively a short period of time at a
certain location in “holiday mode;” therefore, they tend to be less conscious of their personal
safety, which can create opportunities for crimes. Hospitality and tourism industry practitioners,
local communities, tourists, local businesses, international communities and law enforcement
agencies can collaborate to identify strategies and solutions to educate tourists and reduce crime
opportunities (Pizam, 1999; Townsley, Reid, Reynald, Rynne, and Hutchins, 2014).
5.2. Theoretical Perspectives
Present value theory has long served as the foundation for evaluating commercial
properties (Corgel et al., 2015). Hotel valuation, in particular, has largely followed such a
fundamental perspective and evolved over time, leading to many specific techniques widely used
in practice and scholarly work (e.g., Chen and Kim, 2010; Fu et al., 2013; O’Neill, 2004;
Rushmore, 1992). Common to all of these techniques is the discounting process that relies on
future financial benefits, which are significantly driven by hotel revenue. However, crime’s
impact rarely is explicitly and systematically incorporated into present value models, likely
causing bias in the relevant valuation process. Since crime has a significant and negative impact
on hotel operating performance, proper adjustments should be made to form future financial
benefits estimates in the hotel valuation process when present value theories are utilized.
In prior studies, scholars have proposed four fundamental theoretical models of hotel
location choice, namely, the tourist-historic city model (e.g., Ashworth and Tunbridge, 1990),
the mono-centric model (e.g., Alonso, 1964; Egan and Nield, 2000), the agglomeration model
(e.g., Ingram and Inman, 1996; Kalnins and Chung, 2004), and the multi-dimensional model
(e.g., Baum and Haveman, 1997). Based on these theoretical models, a number of empirical
models have been derived which in turn have informed many operational models that are used to
determine hotel locations (Yang, Luo, and Law, 2014). However, the impact of crime has not
been explicitly and systematically incorporated into any of these theoretical models, thus crime is
not considered in most hotel location decisions. Our findings could serve as a starting point to
systematically incorporate the crime dimension into the multi-dimensional model and advance
the hotel location decision-making process theoretically and empirically.
In addition, our findings could be applied in the restaurant setting to further understand
the dynamic balance between crime problems and location benefits. For example, Sloan, Caudill,
and Mixon (2016) examined restaurateurs’ location choices and found crime to have a positive
and significant relationship with new restaurant openings, implying that restaurateurs who weigh
crime problems with location benefits when making their location choice decisions tend to find
that location benefits outweigh crime problems.
Finally, scholars have emphasized OVB in recent hedonic pricing models (Black, 1999;
Figlio and Lucas, 2004; Chay and Greenstone, 2005; Pope, 2008); OVB often stems from an
insufficient number of control variables, a lack of longitudinal data, and a failure to use proper
panel data analysis techniques (e.g., Abbott and Klaiber, 2011; Zabel, 2015). By utilizing the
fixed effects model with a comprehensive control variable set in a panel data design, we offer
robust empirical evidence that delineates the relationship between crime and hotel operating
performance, establishing a foundation for scholars to further explore crime’s financial impact.
Conclusion
In this study, we examined the systematic effects of crime on hotel operating
performance. Results show that Part I crime incidents have a significantly negative impact on
hotel operating performance, offering strong empirical evidence in support of H1. Also, we found
that the marginal effect of crime declines as crime density level increases. Separate examinations
of the two categories of Part I crime (i.e., violent and property crime), show significant and
negative impacts on hotel operating performance. In addition, nighttime and daytime crime
incidents significantly and negatively impact hotel operating performance. Finally, as evidenced
by the insignificant impacts of crime incidents occurring on hotel premises, this study suggests
that hotels are effective at either maintaining security measures and systematically preventing
crime incidents from taking place, or implementing interventions (e.g., crime impact recovery,
public relations, marketing) that counter the systematic influence of crime.
One caveat, however, is that the findings of this study are based on one market, Houston,
and the results thus might not be generalizable to other U.S. markets. Given the higher crime
levels and higher customer volume in Houston, it would be beneficial to perform this analysis in
a different market where the issue of crime is less pronounced and the size of the economy is
closer to the U.S. average.
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Table 1. Descriptive statistics of continuous variables
Variable
Obs
Mean
Std. Dev.
Skewness
Kurtosis
lnRevPAR
25911
3.651
0.752
-0.255
3.114
crime
25911
29.353
23.081
2.080
12.870
crime_night
25911
12.880
10.206
1.640
7.017
crime_day
25911
16.779
13.895
2.950
25.288
crime_violent
25911
4.118
3.747
1.605
6.414
crime_property
25911
25.236
20.860
2.432
16.396
crime_hotel
25911
1.283
1.541
2.013
7.703
crime_hotel1
25911
0.472
0.725
3.195
16.636
crime_hotel2
25911
0.811
1.076
2.499
12.021
lnneighbors
25911
2.705
0.670
-1.452
5.312
lnrooms
25911
4.475
0.826
0.274
2.649
lnHHI
25911
-1.670
0.529
1.189
4.410
owner_chg1
25911
0.008
0.090
10.919
120.230
owner_chg2
25911
0.074
0.261
3.261
11.631
Table 2. Descriptive statistics of categorical variables
Freq.
Percent
Cum. Percent
operation
1.Chain-Managed
5318
20.52
20.52
2.Franchise
13730
52.99
73.51
3.Independent
6863
26.49
100.00
class
1.Economy
11699
45.15
45.15
2.Midscale
3483
13.44
58.59
3.Upper Midscale
3677
14.19
72.78
4.Upscale
3969
15.32
88.10
5.Upper Upscale
2533
9.78
97.88
6.Luxury
550
2.12
100.00
month
Jan
2141
8.26
8.26
Feb
2145
8.28
16.54
Mar
2150
8.30
24.84
Apr
2151
8.30
33.14
May
2156
8.32
41.46
Jun
2157
8.32
49.79
Jul
2164
8.35
58.14
Aug
2167
8.36
66.50
Sep
2168
8.37
74.87
Oct
2169
8.37
83.24
Nov
2170
8.37
91.61
Dec
2173
8.39
100.00
year
2009
3881
14.98
14.98
2010
4060
15.67
30.65
2011
4142
15.99
46.63
2012
4542
17.53
64.16
2013
4580
17.68
81.84
2014
4706
18.16
100.00
Table 3. Correlation matrix of major independent variables
crime
lnneigh-
bors
lnrooms
lnHHI
operation
=1
operation
=2
operation
=3
class=1
class=2
class=3
class=4
class=5
class=6
owner_
chg1
lnneighbors
0.296
lnrooms
0.277
0.267
lnHHI
0.136
-0.396
-0.198
operation=1
0.109
0.109
0.399
-0.061
operation=2
-0.075
0.113
0.096
-0.123
-0.540
operation=3
-0.015
-0.228
-0.474
0.194
-0.305
-0.637
class=1
-0.149
-0.255
-0.547
0.175
-0.054
-0.389
0.490
class=2
-0.104
0.001
-0.042
-0.039
0.045
0.132
-0.191
-0.358
class=3
-0.097
0.102
0.034
-0.079
-0.111
0.281
-0.216
-0.369
-0.160
class=4
0.141
0.134
0.286
-0.106
-0.043
0.238
-0.230
-0.386
-0.168
-0.173
class=5
0.239
0.100
0.510
-0.061
0.178
-0.046
-0.111
-0.299
-0.130
-0.134
-0.140
class=6
0.148
0.092
0.140
0.068
0.089
-0.148
0.086
-0.134
-0.058
-0.060
-0.063
-0.049
owner_chg1
0.006
0.010
0.024
-0.011
0.011
0.005
-0.016
-0.009
-0.003
0.005
0.010
-0.001
0.005
owner_chg2
0.003
0.011
0.076
-0.043
0.021
0.051
-0.076
-0.051
0.005
0.016
0.054
0.008
-0.024
-0.024
Table 4. Estimation results of fixed effect models with general crime measures
Model 1
Model 2
Model 3
Model 4
Model 5
Model 6
crime
-0.00172***
-0.00315***
(0.000)
(0.001)
crime_square
0.00000706***
(0.000)
crime_night
-0.00234***
(0.001)
crime_day
-0.00180***
(0.000)
crime_violent
-0.00499***
(0.002)
crime_property
-0.00166***
(0.000)
lnneighbors
-0.0316
-0.0334
-0.0301
-0.0295
-0.0279
-0.0312
(0.031)
(0.031)
(0.031)
(0.031)
(0.030)
(0.031)
lnrooms
-1.024***
-1.026***
-1.029***
-1.022***
-1.025***
-1.024***
(0.183)
(0.183)
(0.184)
(0.183)
(0.184)
(0.183)
lnHHI
-0.174*
-0.175*
-0.178*
-0.170*
-0.172*
-0.173*
(0.095)
(0.095)
(0.095)
(0.095)
(0.095)
(0.095)
operation=2
0.0146
0.0140
0.0144
0.0148
0.0152
0.0145
(0.048)
(0.048)
(0.048)
(0.048)
(0.048)
(0.048)
operation=3
-0.112**
-0.112**
-0.109**
-0.111**
-0.108**
-0.112**
(0.054)
(0.054)
(0.054)
(0.055)
(0.054)
(0.054)
class=2
-0.0663
-0.0655
-0.0635
-0.0653
-0.0631
-0.0658
(0.059)
(0.059)
(0.060)
(0.059)
(0.059)
(0.059)
class=3
0.0941
0.0962
0.0968
0.0939
0.0965
0.0942
(0.231)
(0.232)
(0.230)
(0.230)
(0.229)
(0.231)
class=4
0.00712
0.0119
0.00774
0.00396
0.00270
0.00719
(0.274)
(0.275)
(0.273)
(0.274)
(0.274)
(0.274)
class=5
0.0269
0.0310
0.0272
0.0259
0.0269
0.0268
(0.271)
(0.272)
(0.270)
(0.271)
(0.271)
(0.271)
class=6
0.164
0.167
0.161
0.161
0.160
0.163
(0.275)
(0.275)
(0.274)
(0.275)
(0.274)
(0.275)
owner_chg1
-0.225***
-0.224***
-0.224***
-0.225***
-0.224***
-0.224***
(0.040)
(0.041)
(0.041)
(0.041)
(0.041)
(0.041)
owner_chg2
-0.0713***
-0.0708***
-0.0724***
-0.0716***
-0.0725***
-0.0714***
(0.017)
(0.017)
(0.017)
(0.017)
(0.017)
(0.017)
constant
7.886***
7.930***
7.885***
7.859***
7.860***
7.880***
(0.770)
(0.771)
(0.773)
(0.771)
(0.773)
(0.771)
Month dummy
Controlled
Controlled
Controlled
Controlled
Controlled
Controlled
Year dummy
Controlled
Controlled
Controlled
Controlled
Controlled
Controlled
Observations
25911
25911
25911
25911
25911
25911
Hotels
404
404
404
404
404
404
0.233
0.233
0.234
0.234
0.234
0.233
1.363
1.369
1.361
1.359
1.352
1.364
Within
R_square
0.379
0.379
0.377
0.378
0.377
0.379
Between
R_square
0.248
0.247
0.245
0.248
0.242
0.249
Overall
R_square
0.194
0.194
0.192
0.193
0.188
0.195
(Note: *** indicates significance at 0.01, ** indicates significance at 0.05, * indicates significance at 0.1. Robust standard errors are presented in
parentheses. Estimates of month and year dummies are not presented for brevity.)
Table 5. Estimation results of fixed effect models with hotel-related crime measures
Model 7
Model 8
Model 9
crime_hotel
0.000792
(0.002)
crime_hotel1
0.00338
(0.003)
crime_hotel2
-0.000218
(0.002)
lnneighbors
-0.0277
-0.0276
-0.0273
(0.030)
(0.030)
(0.030)
lnrooms
-1.026***
-1.026***
-1.026***
(0.184)
(0.184)
(0.184)
lnHHI
-0.168*
-0.168*
-0.168*
(0.095)
(0.095)
(0.095)
operation=2
0.0148
0.0147
0.0149
(0.048)
(0.048)
(0.048)
operation=3
-0.107**
-0.108**
-0.107**
(0.054)
(0.054)
(0.054)
class=2
-0.0622
-0.0622
-0.0621
(0.060)
(0.060)
(0.060)
class=3
0.0963
0.0963
0.0964
(0.229)
(0.229)
(0.229)
class=4
0.00303
0.00301
0.00338
(0.273)
(0.273)
(0.273)
class=5
0.0260
0.0261
0.0266
(0.270)
(0.270)
(0.270)
class=6
0.158
0.158
0.159
(0.273)
(0.273)
(0.273)
owner_chg1
-0.224***
-0.224***
-0.224***
(0.041)
(0.041)
(0.041)
owner_chg2
-0.0726***
-0.0726***
-0.0725***
(0.017)
(0.017)
(0.017)
constant
7.847***
7.847***
7.846***
(0.773)
(0.773)
(0.773)
Month dummy
Controlled
Controlled
Controlled
Year dummy
Controlled
Controlled
Controlled
Observations
25911
25911
25911
Hotels
404
404
404
0.234
0.234
0.234
1.354
1.353
1.354
Within R_square
0.376
0.376
0.376
Between R_square
0.245
0.245
0.245
Overall R_square
0.191
0.191
0.191
(Note: *** indicates significance at 0.01, ** indicates significance at 0.05, * indicates significance at 0.1. Robust standard errors are presented in
parentheses. Estimates of month and year dummies are not presented for brevity.)
Table 6. Robustness check results with random effect models
Estimation
method
Crime measure
Coefficient
Observat
ions
Hotels
Overall
R_square
Model 10
RE
crime
-0.00150***
25911
404
0.576
Model 11
RE
crime
-0.00245***
25911
404
0.571
RE
crime_square
0.00000480**
Model 12
RE
crime_night
-0.00181***
25911
404
0.582
Model 13
RE
crime_day
-0.00158***
25911
404
0.582
Model 14
RE
crime_violent
-0.00557***
25911
404
0.591
Model 15
RE
crime_property
-0.00142***
25911
404
0.577
Model 16
RE
crime_hotel
0.00136
25911
404
0.590
Model 17
RE
crime_hotel1
0.00468
25911
404
0.590
Model 18
RE
crime_hotel2
0.000134
25911
404
0.589
Model 19
FE
crime
-0.00205***
25911
404
0.193
Model 20
FE
crime
-0.00445***
25911
404
0.193
FE
crime_square
0.0000129***
Model 21
FE
crime_night
-0.00281***
25911
404
0.191
Model 22
FE
crime_day
-0.00214***
25911
404
0.193
Model 23
FE
crime_violent
-0.00811**
25911
404
0.186
Model 24
FE
crime_property
-0.00216***
25911
404
0.195
Model 25
FE
crime_hotel
0.000000799
25911
404
0.191
Model 26
FE
crime_hotel1
0.00341
25911
404
0.191
Model 27
FE
crime_hotel2
-0.00132
25911
404
0.191
(Note: *** indicates significance at 0.01, ** indicates significance at 0.05, * indicates significance at 0.1. Robust standard errors are used.
indicates an alternative crime measure construction using the average of the last three months. RE indicates random effect estimation, and FE
indicates fixed effect estimation. Only estimates of crime measures are presented for brevity.)
Figure 1. Map of Houston hotels and crime density
Data source: Houston Police Department and Smith Travel Research
48
1
2
Figure 2. Marginal effect of crime over different levels of crime density
3
4
49
5
6
Figure 3. Estimates of crime measures in different models
7
8
... countries in the global north. Moreover, different broadcasts on crime occurrence both at the national and international level may not only affect Nigeria's image as an international tourism destination, it may also hinder hotel development and operating performance (Hua & Yang, 2017;Hammett, 2014). These might cause most tourists, guests, and visitors among others to dislike Nigerian tourism destinations as well as hotel industries which provides paid accommodation and other additional services like bars, eateries, pools for swimming, conference halls, and banquet halls, among others. ...
... Although hotel guests may not be victims of crime directly, but they frequently have an overall terrible experience due to their fear of crime and measures against becoming a victim. Continuous crime occurrence and guest negative experiences might have a strong effect on the hotel operations and overall performance (Hua & Yang, 2017). ...
... Using one parameter such as guest patronage and loyalty may not be sufficient in measuring the operating performance of hotels. Some other studies in USA and Europe with similar findings were also discovered (Huang, Kwag & Streib, 1998;Hua & Yang, 2017;Yang & Hua, 2020). For example, Hua and Yang (2017) examined the impact of crime on hotel operations, measuring hotel operating performance with reference to revenue per available room (RevPAR) while other parameters were not considered. ...
Article
Full-text available
The incidence of crime and the effects it has on the operating performance of hotels has received a lot of attention, but it is hardly researched in African contexts. The study aims to examine the effect of crime on the hotel operating performance in Ibadan, Nigeria. Questionnaires were used to collect the data for the study. A systematic sampling technique was used in the selection of hotel staff for this study. Mean, correlation, ANOVA, and Stepwise regression were used in the analysis and interpretation of data. The study discovered that theft was the most occurring crime in hotel settings. The use of Stepwise regression shows that guest satisfaction, guest loyalty, patronage level of guests, employee turnover, revenue generation, achievement of organization goals, and sales of hotel products were the significant parameters of hotel performance that were affected while wastage of organizational resources was not. The study showed that there is a correlation between crime and hotel operating performance. It was concluded based on the findings that the incidence of crime strongly affected the operating performance of the hotel business in the study area. This study addressed both theoretical implications that provide support for the framework (routine activity theory and hot spot theory) and practical implications that offer suggestions for effective crime prevention strategies.
... Most of the studies left a critical gap in the literature with reference to empirical and theoretical linkages between crime and hotel operations. Other studies that have investigated the impact of crime on hotel operation measured hotel operating performance with reference to revenue per available room (RevPAR) while other parameters were not considered (Zhang et al. 2015;Hua & Yang 2017). Consequently, it has not yet been proven whether hotel characteristics and security systems can mediate the impact of crime on hotel operations. ...
... Most guests who stay in hotels may be at risk for serious crimes like robbery, fraud, rape, theft, and burglary, among others. While the issue of security is mostly the responsibility of the government, hoteliers are expected to take reasonable steps to minimize foreseen risks to guest and their properties where the government is not able to measure up (Hua & Yang 2017). In this light, security checks of existing technologies (such as parking facilities, access to buildings, lighting, windows, and entrances) and design can help in safeguarding hotel assets, guests, and staff against crime. ...
... Motta (2017) found out that criminal activity is related to the nature of service rendered (that is small-and medium-sized services) in hotels. Reece (2010) also discovered that an increase in the number of hotel rooms reduces motor vehicle theft in Indiana, US. Hua and Yang (2017) observed that property-and violent-related crimes had negative impacts on the operating performance of hotels in Texas, US. Multiple studies have investigated the influence of control factors (hotel characteristic variables) on the relationship between crime and the overall performance of hotel operations. ...
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The issues of crime and its associated effects on hotel operations have gotten much attention; however, this is scarcely studied in African contexts. Besides, there is a dearth of information on how hotel characteristics and the adoption of security measures can mediate the relationship between crime occurrence and its effects on hotel operations. This study systematically examined whether hotel characteristics and the adoption of security measures can moderate the interaction of perceived crime occurrence and hotel operation, evidence from Ibadan municipality, Nigeria. Questionnaire administration was used to elicit information from the hotel staff in 2021. Frequency table, percentages, mean, correlation, and Ordinary Least Squares Regression (OLS) were used in the analysis and interpretation of data. Results through the use of correlation show that crime occurrence (personal and property crime) has a significant and positive effect on hotel operations. Examination of personal and property crimes separately shows that both have positive and significant effects on hotel operations, with property crime having a more significant effect. Findings revealed that the number of available rooms and adoption of security measures moderate the effect of crime on hotel operation, while the nature of services rendered does not predict the effect of crime on hotel operation. Lastly, this study addresses theoretical implications that support the framework of the routine activity theory as well as practical implications that suggest ways and methods of preventing crime occurrence.
... Rent prices, for instance, have a negative association with crime (Ceccato & Wilhelmsson, 2020), therefore, lowering rents might have a major positive impact that balances out the impact of crime on business costs or performance. Similarly, although methodological differences prevented direct comparison with the findings of its predecessors (BenYishay & Pearlman, 2014;Hua & Yang, 2017;Kimou, 2015;Motta, 2017), this finding was consistent with the former that crime negatively affected the performance of businesses, particularly micro and small businesses. It confirmed that crime affects businesses in two ways: directly by reducing sales and indirectly by increasing expenses to cover costs incurred in anticipation of crime, crime effects, and crime response. ...
... This study addresses the lack of research on the microeconomic impact of crime on microfirms in the Philippines. With no established framework for reference, this work adds to the emerging research on the micro-level effects of crime on business activity, building on prior studies by Kimou (2015) and Hua and Yang (2017). The pivotal contribution of the framework developed in this study was vividly presented in the meticulous unearthing of the concept of the micro space termed "Business Ecological Advantages and Disadvantages (BEAD)." ...
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Crime creates business uncertainties that can disturb, if not destroy, the already vulnerable business environment. Microfirms, due to their smallness, are more susceptible to the effects of crime as they lack the resources to invest in protection and endure its effects. Many empirical investigations on the subject matter have not yet produced a definite conclusion, thus, this study is imperative. This study fills the inconclusiveness, vagueness, and mixed evidence of the crimes’ impact on entrepreneurship in the literature. This quantitative research used secondary data consisting of a two-panel micro-level data set with a total of 1,190 observations from 2009 to 2018. The fixed effect and random effect regression models were used to know how crime rates of physical assault, theft, and robbery affect microfirms’ performance, and the causality direction and dynamics were investigated using MWALD Granger causality. The result highlighted the strong evidence depicting the negative effects of crime on microfirms’ performance. A bidirectional causality also runs between microfirms’ performance and crime but there is a negative impact on both variables in the long run. The findings underscored the importance of multisectoral participation in preventing and mitigating the effect of crimes against persons and property on microfirms and promoting a business-friendly environment.
... However, the crimes that take place in the hotel property and parking lots do not have any significant effect on operating performance. The possible cause is the effective and well-established safety security system and measures of hotels (Hua & Yang, 2017). Paraskevas developed six-step baseline strategies to deal with terrorism in a hotel in accordance with the terrorist attack cycle. ...
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Safety and security services provided by hotels are grabbing guests' attention due to uncertainties like the COVID-19 pandemic, crime incidents, terrorist attacks, fire incidents, and technological innovations. Through a systematic literature review, this article aims to understand the structure of hotel safety and security (HSS) services for extracting its dimensions. This review consists of research articles published in the last 30 years, i.e., from 1994 to 2023. Articles were searched on Google Scholar with various keywords. A total of 73 no. articles were included in the study based on the PRISMA 2020 statement. Further, these articles were divided into categories according to the safety and security theme discussed in the research, which led to the synthesis of seven dimensions: 1. safety and security infrastructure, 2. Natural disaster and crisis preparedness, 3. Fire safety, 4. Crime and terrorism management, 5. Health and hygiene 6. Innovative technology, 7. Information security. The study adds to the literature by mapping the research studies under various dimensions to understand hotel safety and security structure and identify gaps for future studies. An extensive list of variables under different safety and security dimensions will benefit researchers and academia.
... As a result, deviance can take many different manifestations (Baharom, Sharfuddin, & Iqbal, 2017), ranging from minor infractions, such as spreading rumors and humiliating coworkers, to more serious offenses, such as theft and sabotage (Singh, 2019). Deviant behavior, such as deceptive or abusive behavior by employees or customers in the workplace, is frequently conceptualized in research as a form of relative risk that is likely to have negative consequences, such as disrupting operational efficiency, jeopardizing employee well-being, tarnishing brand reputation, value and jeopardizing the experience for customers, thereby jeopardizing revenue and profits (Hua & Yang, 2017;Gursoy, Cai, & Anaya, 2017). Employees' proactive service performance diminishes when they are exposed to an unpleasant environment (such as workplace gossip or bullying) (Tian, Song, Kwan, & Li, 2019) or increases emotional exhaustion (Anasori, Bayighomog, & Tanova, 2020). ...
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Purpose The objective of this study was to conduct a bibliometric analysis of the existing literature on organizational deviance to assess how far this concept has progressed since its introduction in the domain of organizational behavior. Design/methodology/approach This study employs bibliometric methodologies (citation analysis, co-citation analysis and co-occurrence of author keywords) using VOSviewer. The Scopus database was used, as it is the largest database of scholarly literature. Findings The findings indicate the character and direction of organizational research over the past two decades. Organizational deviance due to psychological contract breach, organizational deviance in the context of organizational cynicism and organizational deviance in the context of psychological capital are the three major themes in the literature on organizational deviance. In addition, the study highlights the most significant authors, journals, institutions and nations in the field of value co-creation research as well as potential future research areas in this area. Research limitations/implications The use of a single database and the inability to contextualize the citation structure of papers revealed by the review are limitations of this study. Originality/value This study examines the structure of the literature on organizational deviance and charts the field's evolution over time.
... A geographic information system is a type of database well-liked application (GIS). Without using a known structure in identical data, aggregate is a means to data clusters where each collection of attributes is the same [17]. By examining criminal patterns and regular activity queries, a variety of techniques can be employed to examine trends [18]. ...
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The research aims to identify and analyze the concentration of drug users, pinpoint areas with high levels of criminal activities, understand the work environments of criminals, and determine their motivations. The study focused on the city of Baghdad, covering both the Karkh and Rusafa sides of the Tigris River, with a particular emphasis on the Rusafa side. Data from the ten months of 2022 was used to analyze drug dealers and users. The study utilized Global Positioning System (GPS) devices to geographically locate the samples, and the GIS V10.4 software was employed for data storage, processing, and analysis, along with various statistical analysis tools. The research identified hotspots of drug user prevalence based on statistical methods and theories, distinguishing the most influential hotspots and the least influential cold spots. Notable hotspots included Sadr City, Al-Shaab, Al-Kifah, Al-Fadl, New Baghdad, Municipalities, and Al-Obeidi, predominantly in the Rusafa side, encompassing slum areas and transgressions. An important aspect of the study was the creation of various spatial analysis maps, aiding decision-makers in implementing suitable measures for controlling and detecting drug users early.
... The risk of crime leads to increased funds allocated to crimeprevention programs, resulting in higher stress levels for citizens and consequently impeding community productivity (Jaitman & Compeán, 2015;Motta, 2017). Many studies were conducted examining the effect of crimes on productivity, such as in tourism industries (Batra, 2008;Lisowska, 2017), hotel operating performance (Hua & Yang, 2017), business and entrepreneurial activity (Rosenthal & Ross, 2010;Sloan et al., 2016), economic growth (Burnham et al., 2004) and other areas. Moreover, Tongsamsi and Tongsamsi (2018) concluded that the effects of economic conditions on property crime rates depend on social conditions and the relationship between economic and social factors. ...
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retkenlik karşıtı davranışlar negatif örgütsel davranış konuları arasında olup hem örgüt hem de birey için yıkıcı sonuçlara sebep olabilecek mahiyettedir. Üretkenlik karşıtı davranışlar, işletme performansı üzerinde olumsuz etkiler bırakarak ciddi finansal zararlara sebep olmaktadır. Finansal etkilerinin yanı sıra çalışanların ekstra rol davranışı ve örgüte yönelik tutumları üzerinde de önemli etkileri vardır. Literatürde, üretkenlik karşıtı davranışların işletme için önemine rağmen yeterince işlenmediği anlaşılmaktadır. Ötesinde üretkenlik karşıtı davranışları konu edinen araştırmaların kavramın teorik temellerine yer vermeden ele alındığına rastlamak mümkündür. Oysaki bir kavram onun ortaya çıkmasında etkili olan kuramsal gelişim sürecine göre ele alınırsa ancak doğru şekilde işlenebilir. Kaynakların korunması kuramının varsayımları özellikle üretkenlik karşıtı davranışların çalışanların tutum ve davranışları üzerindeki etkilerini, neden ve sonuçlarını açıklamada son derece etkili bir teorik temel sunmaktadır. Bu derleme, tarama araştırması üretkenlik karşıtı davranışlar kavramının ortaya çıkmasında ve temellendirilmesinde yararlanılan kuramlara yer vererek, kavrama ilişkin yaklaşımlar ve kavramın boyutlarını ele almıştır. Ayrıca, üretkenlik karşıtı davranışların genel örgüt araştırmalarında ve turizm araştırmalarındaki öncül ve ardılları incelenmiş, kavramın ele alınış biçimi tartışılarak kaynakların korunması kuramı varsayımları doğrultusunda kavramın diğer kavramlarla ilişkisinin açıklanmasının daha kolaylaştığına vurgu yapılmıştır. Bu gaye ile çalışmanın sonraki araştırmacıların kavramı ele alış şekline kılavuz etmesi amaçlanmıştır. Abstract Counterproductive work behaviors are among the negative organizational behavior issues and can cause devastating consequences for both the organization and the individual. Counterproductive work behaviors have negative effects on business performance, causing serious financial losses. Moreover, in addition to their financial impact, they also have significant effects on employees' extra-role behavior and attitudes towards the organization. It appears that counterproductive work behavior is not adequately addressed despite its importance to the business. Moreover, it is possible to encounter that studies on counterproductive work behaviors are discussed without including the theoretical foundations of the concept. However, a concept can only be processed correctly if it is handled according to the theoretical development process that was effective in its emergence. The assumptions of the conservation of resources theory provide an extremely effective theoretical basis, especially in explaining the effects, causes and consequences of counterproductive work behaviors on employees' attitudes and behaviors. This review survey includes the theories used in the emergence and foundation of the concept of counterproductive work behaviors, and discusses the approaches to the concept and the dimensions of the concept. In addition, the antecedents and consequences of counterproductive work behaviors in general organization research and tourism research were examined, and the way the concept was handled was discussed it was emphasized that it became easier to explain the concept's relationship with other concepts in line with the assumptions of the conservation of resources theory. For this purpose, the study is intended to guide future researchers' approach to the concept.
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The objective of this study is to examine the effect of increasing crime rate on hotel selection criteria in Ondo state Nigeria.. However, with the recent development of a high crime rate in Ondo State and throughout Nigeria, the priority of customers has shifted to security and safety of life when it comes to hotel selection. According to a recent report by the Nigerian National Bureau of Statistics, Ondo State is among the top ten states in terms of crime rate. The research divided Ondo State into three senatorial district (Ondo North, Ondo South, and Ondo Central). t. Thirty hotels were chosen to participate in the study, with ten hotels from each senatorial district. To obtain comprehensive information about security measures from the customer, a semi-structured interview schedule with probing questions was used as a guide. The study employed a random sampling strategy. The finding reveals information on the recent crimes perpetrated in the hotel, which range from theft, murder, and assault, and that they were done in collaboration with some of the hotel management. Further results show that although there are some basic security measures in place in most of the hotels, which range from security policies, security procedures, physical security (such as Close Circuit Television (CCTV) surveillance systems), adequate security lighting, security personnel, alarm systems, access control systems (key cards), and security fences or walls, the crime rate in the hotel system has increased due to the negligence and poor maintenance culture of the management. The study recommended that hotels need to be protected at all times against criminality as it dents their images.
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Study Design: Retrospective study. Objectives: To explore the risk factors and the factors associated with the neurological improvement after operation in the spontaneous spinal epidural hematoma. Summary of Literature Review: The cause of the spontaneous spinal epidural hematoma is unknown. The objective risk and prognostic factors are still controversial. Materials and Methods: From January 2006 to December 2014, a total of 12 patients with spontaneous epidural hematoma were evaluated. The risk and prognostic factors analyzed were sex, age, underlying diseases, medications, neurologic status, level and extent of hematoma, cord edema, and interval from onset to surgery. We analyzed the correlation between each factor and neurologic recovery. The neurologic status was analyzed using the American Spinal Injury Association impairment scale (AIS) at the first and the last neurologic examination. Results: The average age of the patients was 68.6 years. Seven patients were treated with anticoagulation therapy, and two were advised to switch to a healthier diet. The initial neurologic status of the patients was AIS A in 2 cases, B in 5 cases, C in 4 cases, D in 1 case, and in two patients, cord edema was revealed on magnetic resonance imaging (MRI). The interval of time from onset to surgery was less than 24 hours in 6 cases, 24–48 hours in 4 cases, and more than 48 hours in 2 cases. Conclusions: The prognostic factors associated with spontaneous spinal epidural hematoma were found to be initial neurologic status, cord edema on MRI, and interval from onset to surgery. We found no correlation between anticoagulation therapy or healthy diet and spontaneous spinal epidural hematoma, but anticoagulation therapy cannot be excluded as a risk factor.
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Objectives: This study builds on research undertaken by Bernasco and Nieuwbeerta and explores the generalizability of a theoretically derived offender target selection model in three cross-national study regions. Methods: Taking a discrete spatial choice approach, we estimate the impact of both environment- and offender-level factors on residential burglary placement in the Netherlands, the United Kingdom, and Australia. Combining cleared burglary data from all study regions in a single statistical model, we make statistical comparisons between environments. Results: In all three study regions, the likelihood an offender selects an area for burglary is positively influenced by proximity to their home, the proportion of easily accessible targets, and the total number of targets available. Furthermore, in two of the three study regions, juvenile offenders under the legal driving age are significantly more influenced by target proximity than adult offenders. Post hoc tests indicate the magnitudes of these impacts vary significantly between study regions. Conclusions: While burglary target selection strategies are consistent with opportunity-based explanations of offending, the impact of environmental context is significant. As such, the approach undertaken in combining observations from multiple study regions may aid criminology scholars in assessing the generalizability of observed findings across multiple environments.
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An examination of seven techniques that can be used in the acquisition and appraisal of hotels
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Purpose The purpose of this paper is to analyse whether hotels that use a revenue management system (RMS) outperform non-RMS-users in a context of decreasing demand. Design/methodology/approach A database of chain hotels with a rating of three or more stars was used to estimate MANOVA and ANOVA models to analyse the role of RMSs in hotel performance. Findings In a context of strong competition in prices and surplus capacity, the findings suggest that RMSs have been more effective in improving occupancy than in achieving higher rates. Also, the use of RMSs did not have a significant impact on hotel labour productivity. Research limitations/implications Managers may believe that they have adopted an RMS when, in fact, they have not fully done so. In addition, establishment-level unobserved heterogeneity, such as the quality of management or unobserved quality of service, cannot be fully controlled because of the nature of the data used. The main implication of this paper is that the potential of RMSs as revenue enhancer might be influenced by unstable market and economic conditions. However, the absence of significant effects on RevPAR performance might be also the result of firms’ adopting inadequate RM strategies. Further research could investigate whether the findings are context-specific or whether firms are failing to implement effective RMSs for other reasons. Originality/value The approach used in this paper is new to the literature, given that it uses statistical methods to analyse the impact of implementing an RMS on hotel performance under specific economic conditions and using alternative indicators.