ArticlePDF Available

Abstract

Drawing on a relational approach and based on an ethnographic study of street cleaners and refuse collectors, we redress a tendency towards an overemphasis on the discursive by exploring the co-constitution of the material and symbolic dynamics of dirt. We show how esteem-enhancing strategies that draw on the symbolic can be both supported and undermined by the physicality of dirt, and how relations of power are rooted in subordinating material conditions. Through employing Hardy and Thomas’s taxonomy of objects, practice, bodies and space, we develop a fuller understanding of how the symbolic and material are fundamentally entwined within dirty work, and suggest that a neglect of the latter might foster a false optimism regarding worker experiences.
Beyond the Symbolic: A Relational Approach to Dirty Work through a Study of Refuse
Collectors and Street Cleaners
Jason Hughes, University of Leicester; Ruth Simpson, Brunel University, London; Natasha
Slutskaya, Brunel University, London; Alex Simpson, University of Brighton; Kahryn Hughes,
University of Leeds.
Abstract
Drawing on a relational approach and based on an ethnographic study of street cleaners and refuse
collectors, we redress a tendency towards an over-emphasis on the discursive by exploring the co-
constitution of the material and symbolic dynamics of dirt. We show how esteem-enhancing strategies
that draw on the symbolic can be both supported and undermined by the physicality of dirt, and how
relations of power are rooted in subordinating material conditions. Through employing Hardy and
Thomas’s (2015) taxonomy of objects, practice, bodies and space, we develop a fuller understanding
of how the symbolic and material are fundamentally entwined within dirty work, and suggest that a
neglect of the latter might foster a false optimism regarding worker experiences.
Keywords: Dirt; dirty work; relational ontology; taint
1
Introductioni
This paper explores how dirt is experienced and managed by members of two occupational groups
who deal with its dispersal: street cleaners and refuse collectors (including recycling tip workers).
Drawing upon a UK-based ethnographic study, we seek to overcome a tendency in current accounts to
focus on the cultural significance of dirt as ‘matter out of place’ (Douglas, 1966) and on stigma and
discursive strategies to counter taint (e.g. Ashforth and Kreiner, 1999; Ashforth et al., 2007; Kreiner
et al., 2006) to the detriment of an appreciation of its more material and embodied dimensions.
Following a more general ‘turn’ away from ‘a symbolic slant so strong that it barely nods to the
material’ (Ashcraft et al., 2009: 25), we adopt a ‘relational’ approach which avoids dichotomising the
material and the discursive (Barad, 2003, 2007; Mauthner, 2015; Putnam, 2015).
In the context of dirty work, a relational conceptualisation recognises that ‘dirt is not simply a
discursive abstraction but has a materiality that is not reducible to the symbolic product of particular
interactions. Dirt marks physical bodies, shapes lived experiences through meanings around taint and
in other ways generates interdependencies inducing tensions and contradictions. Drawing on this
conceptualisation, we contribute to the literature on dirty work through incorporating and applying
Hardy and Thomas’s (2015) four dimensions of materiality (objects, practices, bodies and space) in
order to explore the often complex entanglement of the material and the symbolic in how such work is
encountered. We argue that neglect of this relationship in the context of dirty work is to overlook a
key aspect of worker experience in particular how esteem-enhancing strategies that draw on the
moral and symbolic can be both supported and undermined by the materiality of dirt, and how
relations of power are rooted in subordinating material conditions. Further, we suggest that an
overemphasis on the discursive and the ideological in current accounts privileges positive
constructions around such work, fostering a ‘false optimism’ regarding worker experiences.
Dirt and Dirty Work
Recognition of both the material and the symbolic facets of dirt was highlighted by Hughes (1958) in
his early analysis of dirty work as being at once physically disgusting, counter to moral conceptions,
2
and/or a symbol of social degradation. However, a dominant strand since Hughes’s work has been
towards a variant of social constructionism in which emphasis has been placed on dirt as a discursive
entity one that is understood to shift in form and definition according to the perspective of the
beholder. In this respect, Mary Douglas’s (1966) conceptualisation of dirt as ‘matter out of place’ and
as ‘disorder’ within a system of cultural and moral norms has proven particularly influential. Indeed,
Ashforth and Kreiner’s paradigmatic work in the field (1999, 2014; Ashforth et al., 2007) can be
understood as an extension of Hughes’s work through the constructivist lens of Douglas. Accordingly,
building on Hughes, Ashforth and Kreiner delineate three forms of taint based on different
occupations or roles: physical taint namely, occupations associated with dirt or danger (e.g. refuse
collectors, miners); social taint namely, occupations involving regular contact with people from
stigmatised groups or where the job is seen as servile to others (e.g. prison officers, domestic
workers); and moral taint namely, occupations regarded as sinful or of dubious virtue (e.g. debt
collectors, sex workers) the latter two capturing largely, though not exclusively, the ideological
aspects of dirt. Here, the concept of physical taint goes some way in acknowledging an association
with dirt or danger. However, the materiality of dirt is retired within this category through an
emphasis on its socially constructed character where, reflective of Douglas’s constructivism, it is
understood as not ‘inherent to the work itself but imputed by people based on subjective standards of
cleanliness and purity’ (Ashforth and Kreiner, 1999: 415). Further, although the potential for
occupations to be tainted on more than one dimension is recognised, the three forms of taint are tied
largely to descriptors of occupations or roles with a focus on differences between them (e.g. Ashforth
and Kreiner, 2014) rather than on how they might be simultaneously entwined.
Thus, with a focus on symbolic repositioning, Ashforth et al. (2007) point to how the negativity of
dirty work can be ‘neutralised’ by drawing discursively on occupational ideologies that include
‘reframing’, whereby the work is infused with positive value (e.g. presented as a badge of honour or
mission) and ‘re-focusing’ which involves emphasis upon the non-stigmatised aspects of the job.
Accordingly, Tracy and Scott (2006) have explored how firefighters mobilise discourses around
masculine heterosexuality to reframe their work in preferred terms. Stacey (2006) has demonstrated
3
how home carers re-focus upon the importance of time spent on interactions with clients, de-
emphasising the physical taint associated with bodily care. Similarly, Dick (2005) explored how
discursive strategies enable police officers to give meaning to their work in esteem-enhancing ways.
Taken together, the literature has matured around an understanding of dirt as a cultural and social
‘frame’, rather more than as a physical and material phenomenon, with responses to dirt construed as
primarily ideological in form (Dant and Bowles, 2003).
There are, of course, some important exceptions to this tendency to prioritise the discursive in the
dirty work literature. This includes work that has sought to correct the ‘symbolic slant’ discussed
above through a focus on the material, notably Dant and Bowles’s (2003) analysis of car repair work
(the practical problems of oil and grease). Other research has explored the ‘intimate messy contact’
involved in different forms of ‘body work’ (Wolkowitz, 2002), where the body comprises the
immediate site of labour, including a range of studies focusing on the significance of the cleanliness,
continence, orderliness and health of bodies in care work (e.g. Anderson, 2000; Twigg, 2004). As we
have argued elsewhere (Simpson, Hughes and Slutskaya, 2016), in key cases, this renewed interest in
the material may ultimately be at the expense of the discursive, with the ‘analytical pendulum’
swinging first one way and then the other. Such analytical oscillation arguably is expressive of a more
general conceptual problem: how to contain the material and the discursive within a unified scheme
without according primacy to either. It is in this respect that a relational approach offers considerable
utility.
A Relational Approach to Socio-Materiality
The extensive interest in the discursive in much of the foundational dirty work literature follows a
more general trend within organisational research which, as Phillips and Oswick (2012) have argued,
has emerged partly in response to the early domination of positivist approaches which focused almost
exclusively on ‘concrete and material aspects of work-related experiences’ (2012: 465). This has
tended to reinforce an ‘isolationist’ agenda, impelling a choice between the material and the
discursive, hindering the possibility of uncovering primarily physical aspects and constraints of
4
organisations and how these are experienced (Philips and Oswick, 2012). The challenge for
contemporary organisational scholarship, then, is to ‘bring the material back in’ without negating the
discursive. As Putnam (2015) has argued, such an undertaking can be achieved through rethinking the
isolationist agenda, namely by replacing a Hegelian dialectical choice of either the material or the
discursive with a Bakhtinian model of dialectics which allow for both–and (2015: 707). An exemplar
in this respect is Karen Barad’s radically relational agential realism, which involves a concerted
attempt not simply to ‘make matter matter’, but to posit a model of how the material and the
discursive are fundamentally co-constitutive (Mauthner, 2015: 325).
Barad rejects the idea of the material and the discursive as ontologically distinct entities which then
‘interact’ with one another. Instead, she proposes, they both form part of an indeterminate world
which is intra-active, not interacting as such. In this way, the material and the discursive are not
separate domains which stand in relation to one another, albeit that they come together and combine
in certain ways, rather, they are facets of the same whole. It is in this key respect that Barad’s
approach is radically relational: phenomena are the ontological inseparability of agentially intra-
acting components”. The notion of intra-action [stands] in contrast to the usual “interaction”,
which presumes the prior existence of independent entities/relata’ (Barad, 2003: 815 emphasis in the
original). For Barad, then, it is through the intra-action of the material and discursive components of
phenomena that their characteristics are made determinate in a co-constitutive sense.
Barad’s conceptualisation of the material and discursive as co-constitutive parts of a whole permits a
view of the material as simultaneously discursive and, vice versa, the discursive as simultaneously
material. Indeed, such an orientation has, more recently, been employed to revisit the concept of
discourse itself. Hardy and Thomas (2015), writing in answer to the charge that ‘discursive
approaches’ in organisation studies have altogether neglected the material through a ‘descent into
discourse’ (2015: 680), advance the argument that particularly as it has been developed in the
seminal work of Foucault the concept of ‘discourse’ itself has never simply been reducible to the
‘symbolic’ or ‘discursive’. Rather, we might understand discourse through a ‘materialist’ reading as
5
‘forming and functioning at the interface of the linguistic and material worlds’ (2015: 681). While
there are some differences between Hardy and Thomas’s notion of discursive and material
‘interfacing’ and Barad’s conception of their ‘intra-action’ (for a discussion, see Simpson, Hughes and
Slutskaya, 2016), the core relational emphasis on processes of co-constitution remains.
Particularly useful in respect of this focus is Hardy and Thomas’s examination of four key aspects of
materiality which serve to show how the material and discursive are ‘inextricably entwined’ (Hardy
and Thomas, 2015: 680) – a taxonomy that readily lends itself to empirical application. Firstly, they
point to the body as a source and agent of experience, comprised of immediate perceptions, feelings
and reactions rather than just the basis of reflective engagement. An embodied being is thus
necessarily actively involved with, and inseparable from, its surrounding world. Secondly, they refer
to practices as structures of action that shape how bodies are involved, how objects are used, and how
subjects act and are acted upon. Here the body ceaselessly performs the activities of centring,
appropriating, and projecting in effect building the world of experience that transpires through
practice. Thirdly, the materiality of objects is highlighted including the close interactions between
individuals, ideas, objects, and artefacts. Finally, space is recognised as a determining mechanism that
shapes working experiences, communicates and reinforces social hierarchies (Brody, 2006; Hardy and
Thomas, 2015). Spaces accordingly constitute part of the material basis for social relations.
In the discussion that follows, we extend Hardy and Thomas’s (2015) four-part taxonomy to
experiences of dirt in order to combine a simultaneous appreciation of the material and the discursive.
Our core aim is to present a more nuanced account of dirty work, highlighting how an over-emphasis
on discursive strategies might distract attention from significant material conditions and their action as
potential constraints on processes of perceptual reordering (e.g. reframing and refocusing).
Accordingly, our research was guided by two interrelated research questions: how are the physical
and discursive dimensions of dirt experienced by men in our study? In what ways do the material and
the symbolic intertwine in understanding experiences of dirty work?
6
Context and Method
Street cleaning and refuse collection, which involve the collection and disposal of different forms of
‘waste’ and the subservient tasks of ‘cleaning up after others’ (Powell and Watson, 2006), were
explored as potential contexts within which to examine the material and symbolic dimensions of dirt.
Despite a common occupational location and a shared early start to the day (generally between 6–
7am), work practices between the two jobs vary. Refuse collection involves a number of key roles.
These include the ‘pullers’ who retrieve black refuse sacks (or recycling bins) from alleyways and
front gardens and place them in piles by the side of the road. The ‘loaders’ then throw the bags into
the trucks, which are emptied twice a day into the dump. The trucks are driven by ‘bankers’, skilled
drivers who normally head the team and who must be able to manoeuvre in the narrow suburban
streets. Tip workers, in small teams of two or three, follow no particular routine but sort rubbish as
and when it arrives into different categories for recycling or for deep pit burial. These team-based
work practices engender a strong occupational culture based on banter and camaraderieproviding
some defence against assaults on identity (from the public; from the low-status character of the work).
Such sub-cultural resources are less available to street cleaners who typically work on their own. Each
street cleaner interviewed worked with a barrow and broom and carried a pager so that the location
and progress of all workers could be monitored and mapped – a control process often resented by the
workers concerned.
The research took place in and around London, UK and followed university and BSA ethical
guidelines at every stage. A process of direct sampling was adopted through telephone and email
contact with councils and contractors in this area. One council and two contractors agreed to take part,
and a date was set when the research team (comprising one man and one woman) could come on-site,
work alongside the participants where appropriate (as was possible for refuse collection), and conduct
the interviews ‘on-the-job’. While there was a concern that this ‘top-down’ method might lead to a
lack of disclosure on the part of participants, with our presence viewed as part of management
surveillance, the presence of the research team generated considerable interest and interviews were
often seen as a welcome break from the routines of the day.
7
The research employed a two-tiered ethnographic approach: firstly, participant and non-participant
observation (with refuse collectors and street cleaners respectively) and, secondly, semi-structured
interviews. The observational fieldwork involved two members of the research team spending several
days working alongside refuse collectors, taking full part in day-to-day activities. One member
conducted interviews while the other made up the ‘lost body’ by filling in for the crew on the street.
Participant observation allowed direct experience of the materiality of dirt (the smell on a hot day; the
touch of waste matter; the feelings of aversion) as well as the physical demands of collecting refuse
from, routinely, 1,600 houses in a day allowing a fuller articulation of habitual and mundane
practices that might otherwise go unexplored. One researcher then accompanied the street cleaners on
their daily rounds, observing and talking to men about their work routines. Field note ‘jottings’ were
taken during breaks and full field notes written up at the end of each working day.
Twenty-one semi-structured interviews were conducted (13 street cleaners, 8 refuse
collectors/recycling workers). All participants were male (reflecting the overwhelmingly male
composition of the occupational groups), white, and had been born in the UK. Most had left school at
16 – some older workers as young as 14 – with no formal qualifications or only a few GCSEs. Work
histories were diverse, with men holding a variety of jobs within their locality (e.g. haulage,
warehouse work, factory work) working and living close to where they grew up. Reflective of the
wide-scale contracting out of UK public cleaning services since the late 1980s, the majority worked
on a permanent basis for a contractor or were agency workers on temporary contracts. All were aged
between 18–64, though the age range was skewed towards the older category with most aged 40–55.
Interviews took place in situin the yard, on the street, in collection trucks covering key themes
relating to: work history; opportunities/job choice; family work experience; work practices; enjoyable
aspects of the job; dissatisfaction; and work challenges. Interviews were recorded, transcribed and
subject to detailed thematic analysis using qualitative analysis software involving searches across
the data set to find repeated configurations of meaning. Drawing on Braun and Clarke’s (2006) notion
8
of ‘theoretical’ coding, where analysis is driven by research questions, major categories were drawn
up and then broken down into inter-locking concepts that captured the ‘essence’ of the overarching
category. For example, ‘touch’ ‘feel’ ‘smell’ ‘stains’ ‘unacceptable waste’ helped to make up the
overarching category ‘encounters with dirt’. The relationship or patterns between categories led to
more generalised themes including: misplaced waste and disruption as major facets of dirt; the
material limits to perceptual reordering; the physical basis of social devaluation.
Interviewer reflexivity and awareness of power dynamics were important in acknowledging how
occupational distance (e.g. from the manual/non-manual divide inherent in our respective positions)
and gender difference influenced data collection and analysis. Through ‘active listening’ and an acute
awareness of the potential significance of our own privileged occupational position, we sought a
sympathetic dialogue where, in a more general context, male working class voices are rarely heard
(Slutskaya et al., 2016). As Alcoff (1991) points out, the positionality of the speaker, in speaking for
others, and material practices are key in representations of meaning potentially reinforcing the
privileged voice. These material practices are also embodied. In this respect, we were novices in both
knowledge and physical competence, helping to place us as researchers in a disadvantaged position in
terms of authority and expertise, and potentially minimising any constraint on the part of the workers
as they showed us ‘the ropes’. Further, as Arendell (1997) has argued of the implications of gender
difference in interview situations (three quarters of the interviews were conducted by a female
researcher), men can experience less reservation disclosing private thoughts to women who are often
seen as more sympathetic. Taken together, fieldwork helped to break down potential barriers as
workers appreciated our willingness to ‘roll up our sleeves’ and as participation afforded men
opportunities to display a higher order level of competence.
Based on this fieldwork, and following Hardy and Thomas’s (2015) four part taxonomy (bodies,
objects, practice, space), we consider below how the material and the symbolic intertwine, firstly in
relation to the material physicality of the work and the extent of its bodily accommodation; secondly
in relation to the perceptual reordering of dirt, including how this is rooted in objects and practices;
9
thirdly, in relation to the role of materiality in both supporting and undermining positive ideological
constructions of the work; and finally, in how relations of power are rooted in the spatial locale
through face-to-face encounters that often position the workers as disruptive and as ‘out of place’.
Material Physicality and its Accommodation
The corporeal physicality of the work became evident from our first day working with the refuse
team. It was pleasantly hot and dry, with a light early morning breeze as we set off with our crew. It
was not long, however, before the dust kicked up and became almost unbearable as we followed the
truck. We could taste the dust – it got into our throats and we could feel it on our clothes and skin.
The smell was particularly intrusive: not simply in a corporeally invasive manner though for
seasoned workers this had become less noticeable over time but simultaneously as a symbolic
source of social distance we go past, especially kids, and they hold their noses’. The need to deal
with disgusting matter was routine. As refuse collector Matt pointed out: ‘leftover lasagne, dirty shitty
nappies, dog do, cat litter, stale cigarette butts, ash – it goes all down you, you know, you’ve got to
wear these clothes all day, you stink to heaven…’. Few participants wore protective clothing which
proved to be hot and clumsy, providing little defence against the smell that penetrated nevertheless.
Squeamishly, we elected to wear rubber gloves but they were heavy in the heat and slipped off the
plastic refuse sacks, making the task more difficult. This highlights, as Dant and Bowles (2003) found
in the context of car repair work, how the practicalities of the work can underpin the option to wear
protective clothing and hence create a barrier between dirt and the skin. Further, as we found, the
practices of dirt’s removal place a considerable stress on the body. Thus, ‘wheelie’ bins introduced on
some collection rounds to prevent back injuries through lifting heavy weights led reportedly to
repetitive strain (‘it kills the wrists’) as workers moved up to 700 bins in a day; the recurrent action of
sweeping can strain the upper body, particularly in autumn when leaves clog up the streets:
when all the leaves are coming down and it’s been raining and you’re shovelling, it makes
your arms ache ‘cause you’re shovelling and shovelling all the time (Ed, street cleaner)
10
Nearly all participants complained of extreme levels of tiredness at the end of the day. Not
surprisingly given our ‘beginner’ status, the effort of lifting hundreds of bags and the monotony of the
work exhausted us. It was with great relief that we left the team in the early afternoon so as not to
slow down their work. Our aching muscles got considerably worse by the end of the second day.
The above brief account highlights some of the material and corporeal dimensions of dirt and its
removal as well as how, as Meara (1974) found in the context of meat-cutters’ ability over time to
withstand the cold, the experience of the work itself can transform the character of encounters with
the material. In this respect, as novices, we struggled with the demands on our bodies and with the
smell and touch of refuse matter. However, even among veteran refuse workers, there were limits to
processes of de-sensitisation and corporeal accommodation set by practical and material constraints:
the physical limits of bodies, the persistence of residual feelings of disgust towards certain smells and
forms of dirty matter. This material ‘persistence’ of dirt also bounded the degree of its perceptual re-
ordering and discursive reframing, discussed further below.
Perceptual Reordering of Dirt
While waste and debris frequently took viscerally repugnant forms, such matter was not always seen
by workers as inherently ‘dirty’. ‘Dirtiness’ was typically attributed to misplaced or unacceptable
waste, as well as to the (orderly or disruptive) manner of its return. Refuse and waste that lay within
the boundaries of what could be accepted as normal could be integrated into notions of an essential
service and the necessities of work routines, and were rarely a source of disgust. As one refuse
collector commented:
They [‘the public’] think it’s dirty. But it’s a job, you know. Somebody’s got to do it . (Stan,
refuse collector)
It is specifically in relation to this ‘normalised’ domain that dirt was characteristically identified. This
could relate quite literally to misplaced waste. A particular issue for recycling workers, where each
11
area of their site contains a designated type of waste material, arose when rogue matter ‘polluted’
particular containers. Equally, street-based litter bins could be filled, inappropriately, with bags of
household rubbish:
I can explain to them that you know if you put wood in the cardboard you’re going to pollute
four ton of cardboard that then won’t get recycled like, and it’s taken a lot of people a lot of
time and trouble to do that, and one person can pollute the whole bin . (Les, recycling
worker).
In a similar manner, refuse collectors expressed disgust over material left for collection which
transgressed boundaries of normality and acceptability, such as sharp objects or excrement. Such
material had to be dealt with notwithstanding since all rubbish has to be cleared – with the cleanliness
of streets post-collection being routinely checked by management as one of several indices of worker
performance.
And we’re supposed to take it [excrement] and the same with cat, dogs, you name it, it’s put
out and we have to take it so you know it can be disgusting. I mean, on a nice sunny day like
this, you know, you can talk with the lads, you have a crack and you get on with the job,
beautiful. And then obviously I mean… (Phil, refuse collector).
Perceptual reordering and social definitions of dirt were thus grounded in material conditions, partly
dependent upon the character of the matter involved, where both the material and symbolic facets of
dirt were involved in its co-constitution. For example, as referred to above, despite repeated
encounters with reviled matter, and accordingly some level of desensitisation, some forms of waste
persistently elicited disgust. There were clear material limits to the extent to which excrement could
be reframed. However, other forms of waste were more contextually contingent (e.g. wood in the
recycling box) positioned as outside the boundaries of practical acceptability and, hence, seen as
‘polluting’. Dirt was also characteristically perceived, through practice, in the manner and immediacy
12
of its return. While refuse collectors could enjoy an element of satisfaction in relation to task
completion (waste would not need to be disposed of for another week), for street cleaners dirt could
immediately reassemble – the careless dropping of litter, spit or snot after a street had already been
swept. This was commonly the basis for a perceptual reordering of what constituted a ‘dirty person’:
They [the public] spit everywhere and blow with their noses, and that’s supposed to be
against the law but the police just look at them... (Pete, street cleaner)
There’s so many dirty people about it’s unbelievable. Sometimes you can walk up a road,
you’ve cleaned that road, and then they go and cut a hedge and leave it all over the pavement
and I’ve just cleaned it. (Ron, street cleaner)
As the street cleaner explains, ‘they’, the public, are often ‘dirty’ in a conventional sense: they
publicly expel mucous, dirtying the streets. However, ‘dirty people’ were also conceived of as those
who leave leaf cuttings on a recently cleaned road. The implication is that they are ‘dirty’ not simply
through the character of the matter they expose and expel, but through actions of disruption to the
flow of work. As was often the case, the public might significantly impede (for example, through
using cheap plastic sacks) the process of the ordering and collection of refuse. Several bags split on
the rounds in which we participated and the waste matter emptied onto the streets. Brushes, shovels
and other equipment were rarely provided so that spilled contents for example decaying food,
maggots, cat litter – had to be picked up by hand.
People are cheapskate [...] they overfill it with the junk, the rubbish goes everywhere [and]
we get the blame. (Matt, refuse collector)
The reformulation of dirt here can be seen in part to involve a degree of identity work and symbolic
management (who, after all, is really dirty: ‘us’ or ‘them’?) but also to be rooted in a sensitivity
towards actions and behaviours that impeded the practicalities of refuse collection work: adding
13
refuse to a street that has already been cleared, incorrectly sorting recycling waste, and otherwise
disrupting the sequencing of disposal. In such ways, dirt was understood and recognised in different
places and through new guises (e.g. leaf cuttings), and as consisting simultaneously both in and of its
material and symbolic return (litter that is dropped on a recently cleaned street). Disposal was part of
a continuous cycle of dispersal and reassembly that could follow a more or less orderly (and hence
‘clean’) sequence and rhythm. Dirt, in this sense, is material disorder and disruption: both matter out
of place, in the form of disordered objects, and through disruption to practices, matter out of ‘pace’.
Equally, however, dirt is not simply the violation of a cultural system: it has a materiality that sets
limits to its reframing and perceptual reordering highlighting, again, its simultaneous co-
constitution.
Ideological Strategies to Manage Taint
The perceptual reordering of dirt was accordingly grounded in the character of matter to be disposed
of as well as in the disruptions to work practices and routinespractices that can form the basis for
ideological strategies to manage taint. In this respect, materiality in the form of objects and practices
combine with bodily effort and fatigue both to support and undermine attempts to create positive
meaning. In terms of the former, in a process of ‘reframing’ (Ashforth and Kreiner, 1999), moral
value was emphasised through participants’ ability to create order out of the disorder of dirt. These
discursive strategies were predicated upon the material practices of task completion (‘ with me I would
do the job and I wouldn’t finish till it was done properly’). Here, proximity to dirt could be partially
redeemed, and moral value restored, through bodily effort and participation in the routines of restoring
cleanliness. This allowed participants to underline the work’s usefulness and importance.
…this is a job that’s got to be done, you know, it’s an essential service. (Jim, street cleaner)
‘you turn and see when it’s dirty and when you’ve finished it and see how it looks... looking
round you say, ‘I done that’ (Ron, Street cleaner)
14
Value was placed on the willingness to tackle any type of work in the name of providing an essential
service and ‘doing a job well’resources that were underpinned by material practices. At the same
time, the material could undermine attempts to reposition the work positively. Through a process of
‘refocusing’ (Ashforth and Kreiner, 1999), refuse collector Phil (quoted in the previous sub-section)
referred to the positive, non-stigmatised attributes of being outside on a ‘nice sunny day’, of enjoying
a pleasant camaraderie (‘having a crack’) with colleagues. However, this was undermined by
encounters with disgusting matter demonstrating again how symbolic reattribution is bounded by
material experiences (e.g. of dealing with obstinately repugnant waste). Likewise, the physical
dangers of hidden sharp objects (one refuse collector showed us a permanent scar from a bagged piece
of glass) presented material obstacles that would persist in spite of any attempts at discursive
reframing. Further, as we observed, the development and maintenance of strong occupational cultures
based on companionship and shared humour which, as Collinson (1992) found, can help to deal with
monotonous work, was undermined by tiredness and fatigue as embodied experiences. Our field notes
highlight the energy and exuberance displayed by one refuse collection team at the start of the day:
the atmosphere was cheerful full of high spirits and with plenty of banter between workers.
Between the three of us there was never a moment of silence’. However, this gradually died down as
tiredness set in. The onset of fatigue as a corporeal limit, as well as the pressure to complete the work
before the end of the shift, interfered with the maintenance of a group culture based on banter and
camaraderie.
The material and symbolic aspects of dirt can therefore be seen in how perceptual reordering and
ideological strategies to manage taint are both supported and constrained by material experience: how
embodied work practices based on creating order can be a source of pride, while the materiality of dirt
(the touch, the smell) and bodily fatigue can potentially undermine attempts at positive reframing.
Bodies and Space: Lived Experience of Devaluation
Today we found ourselves in some newly built suburbs both areas were quiet, residential and
noticeably affluent. The houses were big and set a long way back from the street. Front gardens were
15
fenced with perfectly trimmed bushes, neatly shaped fruit trees and well-arranged geraniums. One
middle-aged man working in his garden – grey hair, fit and slightly tanned – watched us carefully as
we approached, making me feel slightly uncomfortable. ‘I am making sure you don’t steal apples’
he explained (Field notes, refuse collection)
As Hardy and Thomas (2015) outline, the body is positioned at a nexus of ‘complex relations of
discourse and power’, interacting with space and place to produce particular meanings, behaviours
and practices. Proximity to dirt contains significant potential for negative evaluations (Ashforth and
Kreiner, 1999) – exacerbated, potentially, by the middle class location in which our study took place.
Here, as the field notes above indicate, refuse collectors were seen as disruptive and as ‘out of place’
in a simultaneously material and discursive sense: their bodies visible in class-locating bright yellow
uniforms of the manual worker, ‘out of sync’ with the cultural order of a suburban neighbourhood.
Repeatedly, participants emphasised the distancing effect the association with dirt had on their
interactions within the locale. As one refuse collector commented of members of the public: They’ll
say, “Oh low life”, you know, try to degrade you’. Similarly, a recycling worker referred to how a
woman ‘clicked her fingers’ in a command for attention; a refuse collector recounted how a driver
‘nudged’ his leg in an extreme display of impatience a moral as well as physical transgression
through the demonstrable disrespect. In fact, refuse collectors were routinely vilified as disruptive to
everyday routines and obstructing, through the intrusion of the refuse truck, residents’ ability to travel
without delay through the streets. As we observed, drivers were often rude and impatient, mounting
pavements and putting the safety of the refuse collection crew at risk.
We get a hell of a lot of abuse out there from the public, but we’re there doing a job and that’s
all I say to my guys… without you, you know, they’d be soon on the phone if you wasn’t taking
their rubbish away… There are a lot of people out there that think, oh you’re only the dustman,
you know, you’re not worth the ground I walk on sort of thing. (Bill, refuse collector)
16
As the above suggests, attempts to draw positive meaning from a doing a public service can be
undermined by face-to-face encounters based on disrespect. Consistent with Meara’s (1974) account
of meat-cutters’ problematic relations with customers who are seen to disrupt the smooth pace of
work, both street cleaners and refuse collectors censure those who make the work more difficult.
Street cleaners must routinely deal with litter dropped on a just-cleaned street, or cars that park over
piles of swept rubbish and debris, scattering and disrupting the orderly removal of dirt.
They see you and they see you’ve got a pile of rubbish, they can see it but they walk through it
and drag it all up the road or sometimes you leave rubbish on the kerb, quite a big pile of
rubbish and a car come along and park on top of it and he will look at you or she will look at
you knowing that they done it. (Steve, street cleaner).
The material and symbolic dimensions of subordination are evident firstly, through disruption to the
process of bringing order to dirt, and secondly, through the deliberate intention (‘they can see it’) and
the ‘look’ which re-asserts an unspoken power differential attributing to the worker a subservient
subject-positioning and conveying an absence of respect. Such examples reiterate the fundamental
entanglement of the material and the symbolic: how social degradation was experienced both
discursively and physically. Marked as potentially dangerous and disorderly in the quiet suburban
streets, men were subject to face-to-face encounters that imbued a profound lack of social worth,
characterised by verbal abuse, physical ‘nudges’, being carefully watched, being ignored.
In terms of the latter, it was rare for workers to be given any recognition or acknowledgement in the
street. People hurried past, unseeing, and there was little eye contact or early morning greetings. This
invisibility is illustrated in the following exchange with a street cleaner who referred to his being
routinely ignored by a local resident and prominent MP:
Some people look down to you a bit, yeah. I mean we’ve got the local MP up there [name] he
just looks through me [laughs].
17
What do you mean?
He just sort of like just looks at me and just walks past, you know, don’t matter that I’m there.
(Geoff, street cleaner)
Eye contact as embodied engagement can function as an acknowledgement of one’s presence, while
its denial can indicate exclusion and devaluation – captured in the sentiment and pathos of ‘[it] don’t
matter that I’m there’. Men often struggled with norms of deference demanded by employers in these
problematic encounters with the public where anger and frustration (‘getting verbal’) must be
contained. As street cleaner Ron commented, of dropped litter on a freshly swept street, ‘ you daren’t
say anything… I just let it go and just pick it up, nothing said’.
Those undertaking dirty, manual work can therefore be seen as bodies ‘out of place’ indicating that
space is pivotal to positioning workers within a set of social relations (e.g. as disruptive; as
disorderly). These relations imbue face-to-face encounters with profound implications for the lived
experience of workhighlighting Hardy and Thomas’s (2015) focus on the entanglement of bodies
and space in processes of material and discursive co-constitution. As Tyler (2011) has argued, place
and locality have a role to play in shaping the construction, perception, and the experience of dirty
work, offering resources that can both intensify and mitigate taint. As we have shown, these
encounters have the potential to undermine any positive ideological constructions offered by the
locale such as pride in a job well-done in that strategies of normalisation are threatened by the
lived/material conditions of the work; verbal abuse; lack of social acknowledgement; suspicious
watchfulnesss; and/or disruptions to work practices that men must accept without protest.
Discussion and Conclusion
In this paper, we have sought to move ‘beyond the symbolic’ through adopting a relational approach
which foregrounds the co-constitution of the material and discursive in dirty work. Founded in the
new materialist impetus developed by writers such as Barad (2003, 2007), we have employed Hardy
18
and Thomas’s (2015) typology of materiality to explore empirically the fundamental entanglement of
the material and discursive in dirty work.
Accordingly, we have argued that the co-constitution of the discursive and material can be seen in
how dirt and taint are managed – involving a negotiation between circumscribing material and moral
relations (as one street cleaner commented, capturing these twin dimensions: you’ve got to have a
thick skin to be out in all weathers…and a very thick skin to deal with the public’). Ideological
strategies are underpinned by embodied practices rooted in material conditions – conditions that can
both support and undermine their effectiveness in creating moral worth. As others have found (e.g.
Collinson, 1992; Ackroyd and Crowdy, 1990; Ashforth and Kreiner, 1999; Slutskaya et al., 2016),
refuse collectors and street-cleaners mobilise embodied capacities of hard work and effort to reframe
dirt’s attributions and to recapture a valued sense of self where moral value is afforded to work
practices based on dirt’s removal. However, the material can also undermine attempts at discursive
reframing with fatigue and the smell and touch of disgusting waste matter – notwithstanding process
of accommodation curtailing occupational ideologies based on camaraderie and the pleasures of
working outside. Bodily exhaustion and the enduring repulsion felt towards some forms of waste
(excrement, rotting food) can destabilise and disrupt attempts positively to reframe its significance.
Relatedly, we have sought to demonstrate that the co-constitution of material and the discursive are
fundamental to the perceptual reordering of dirt – a process dependent upon both the character of the
(waste) matter involved and the practical material exigencies of its removal. ‘Dirt’ has physical
presence: it is experienced close up through the materiality of smells and touch. At the same time,
some forms of waste are integrated into (and normalised) as part of work’s routines, with others
positioned as dirty, outside the boundaries of acceptability: spilled contents from cheap bags; leaves
that are dropped on a recently cleaned street. Dirt inevitably reassembles, and perceptions of violation
and disorder are influenced partly by the timing and manner of its return. Here, dirtiness is
repositioned onto those who disrupt work practices, transgressing occupational norms of appropriate
‘waste producing’ behaviour. Dirt is accordingly also disorder and disruption to the rhythm of its
19
disposal: not just matter out of place (Douglas, 1966) but also, people or objects out of pace.
Therefore, processes of perceptual re-ordering are bounded by the material dynamics of different
forms of matter and are entangled with the practicalities and practices of waste disposal.
The capacity for the material both to support and undermine in a co-constitutive sense symbolic
meaning-making is also evident in the way dirt positions individuals within a set of social relations,
experienced in both moral terms (e.g. through disrespect) and more directly materially through
physical disruptions to the rhythm of its removal. Here, we highlight how space is implicated in these
relations how as a form of social ordering (Hardy and Thomas, 2015) it can create and sustain
inequalities of power (Massey, 2005). In our study, space is positioned in contradictory ways. A sense
of civic pride in maintaining cleanliness is set against embedded social hierarchies which see workers
as ‘out of place’ within middle class domains. As Reay (2007) suggests, urban space can become a
source of ‘blame and shame’ where, within middle class imaginaries, marginalised or tainted groups
threaten the security of the normative order (stealing apples from front gardens). Thus, symbolic
investments in the locale through notions of ‘doing a job well’ can be fractured by face-to-face
encounters that strongly signal a lack of worth as well as through deliberate physical disruptions to the
practices of dirt’s removal – suggesting that social power relations are revealed in practice and matter
(dropped litter on a just cleaned street).
Ultimately, in attempting to move beyond the symbolic, we have endeavoured to counter a social
constructionist tendency (e.g. Ashforth and Kreiner, 1999; Ashforth et al., 2007; Dick, 2005) in which
the symbolic and discursive aspects of dirt have come to eclipse its material contingency in recent
accounts. Despite the significance of reformulation and (re)attribution concerning what constitutes
dirt, we argue that dirt is more than a symbolic category: it is simultaneously material and discursive,
realised in objects, space and embodied practices. Accordingly, we present an alternative to Dick’s
assertion that ‘Dirt, whether physical or moral, is essentially a matter of perspective, not empirics’
(2005: 1368). Dirty workers do not simply wash off negating discourse at the end of the working day.
20
The neglect of the co-constitution of the material and the symbolic in dirty work serves to overlook a
key aspect of worker experience – in particular how the moral and symbolic can be threatened by the
materiality of dirt, and how relations of power are rooted in, and take root in, subordinating material
conditions. Emphasis on esteem-enhancing strategies how workers discursively and ideologically
seek to derive dignity and pride – may well mask the often problematic qualities and experiences of
the material in this context, leading to an under-estimation of their significance. As we have shown,
there are limits to how far certain material facets of dirt (the smells, the fatigue, disgust, subordinating
encounters and disruptions to the material practices involved) can be positively reframed.
Accordingly, a neglect of the co-constitution of the material and discursive – here in relation to how
material and practical dynamics may serve as limits to discursive reframing might support a
distorted and over-optimistic view of such work. The focus on positive outcomes and on ideologies
that position the work in preferred terms, common in social constructionist accounts, effectively
downplays how the lived experience of the material often painfully encountered in this context
disrupts positive framing, and how symbolic attributions are accordingly undermined. In exploring the
reframing and reordering of dirt as we have done in this paper, our core aim is not to replace a one-
sided socially constructivist emphasis with an equally one-sided materially reductionist one. Rather,
our intention has been to move towards a model that permits an engagement with the profound
entanglement of the material and discursive since, as we have endeavoured to demonstrate, both
components are fundamental to understanding experiences of dirty work.
21
Ackroyd S and Crowdy P (1990) Can culture be managed? Working with raw material: the case of the
English slaughterhouse workers. Personnel Review 19(5): 3–14.
Alcoff L (1991) The problem of speaking for others. Cultural Critique 20 (Winter): 5–32.
Anderson B (2000) Doing the Dirty Work: The Global Politics of Domestic Labour. London: Zerd
Books.
Arendell T (1997) Reflecting on the researcher-researched relationship: a woman interviewing men.
Qualitative Sociology 20(3): 341–360.
Ashcraft K, Kuhn T and Cooren F (2009) Constitutional amendments: ‘materializing’ organizational
communication. The Academy of Management Annals 3(1): 1–64.
Ashforth B and Kreiner G (1999) ‘How can you do it?’ Dirty work and the challenge of constructing a
positive identity. Academy of Management Review 24(3): 413–434.
Ashforth B, Kreiner G, Clark M and Fugate M (2007) Normalising dirty work: managerial tactics for
countering occupational taint. Academy of Management Journal 50(1): 149–174.
Ashforth B and Kreiner G (2014) Dirty work and dirtier work: differences in countering physical, social
and moral taint. Management and Organization Review, 10(1): 81–108.
Barad K (2003) Posthumanist performativity: toward an understanding of how matter comes to matter.
Signs, 28: 801–831.
Barad K (2007) Meeting the Universe Halfway: Quantum Physics and the Entanglement of Matter and
Meaning. Durham, NC: Duke University Press.
Braun V and Clarke V (2006) Using thematic analysis in psychology. Qualitative Research in
Psychology 3: 77–101.
Brody A (2006) The cleaners you aren’t meant to see: order, hygiene and everyday politics in a
Bangkok shopping mall. Antipode 38(3): 534–556.
Collinson D (1992) Managing the Shopfloor. Berlin; New York: De Gruyter.
Dant T and Bowles D (2003) Dealing with dirt: servicing and repairing cars. Sociological Research
Online 8(2). http://www.socresonline.org.uk/8/2/dant.html (Accessed May, 2015).
22
Dick P (2005) Dirty work designations: how police officers account for their use of coercive force.
Human Relations, 58(11): 1363–1390.
Douglas M (1966) Purity and Danger: An Analysis of Concepts of Pollution and Taboo. London:
Routledge.
Hardy C and Thomas R (2015) ‘Discourse in a material world’. Journal of Management Studies, 52(5):
680–696.
Hughes E C (1958) Men and Their Work. Illinois: The Free Press.
Kreiner G, Ashforth B and Sluss D (2006) Identity dynamics in occupational dirty work: integrating
social identity and system justification perspectives. Organization Science 17(5), 619–636.
Massey D (2005) For Space. London: Sage.
Mauthner N (2015) ‘The past was never simply there to begin with and the future is not simply what
will unfold’: a post humanist performative approach to qualitative longitudinal research.
International Journal of Social Research Methodology, 18(3): 321–336.
Phillips N and Oswick C (2012) Organizational discourse: domains, debates, and directions. The
Academy of Management Annals 6(1): 435–481.
Powell H and Watson D (2006) Service unseen: the hotel room attendant. International Journal of
Hospitality Management 25(2): 297–312.
Putnam L (2015) Unpacking the dialectic: alternative views on the discourse–materiality relationship.
Journal of Management Studies, 52(5): 706–716.
Reay D (2007) ‘Unruly Places’: inner-city comprehensives, middle-class imaginaries and working-class
children. Urban Studies, 44(7): 1191–1201.
Simpson R, Hughes J and Slutskaya N (in press 2016) Gender, Class and Occupation: Working Class
Men Doing Dirty Work. Basingstoke: Palgrave.
Slutskaya N, Simpson R, Hughes J, Simpson A and Uygur S (2016) Masculinity and class in the
context of dirty work. Gender, Work and Organisation, 23(2): 165–182.
Stacey C (2006) Finding dignity in dirty work: the constraints and rewards of low-wage home care
labour. Sociology of Health and Illness 27(6): 831–854.
23
Tracy S and Scott C (2006) Sexuality, masculinity and taint management among firefighters and
correctional officers: getting down and dirty with ‘America’s heroes’ and the ‘scum of law
enforcement’. Management Communication Quarterly 20(1): 6–38.
Twigg J (2004) The body, gender and age: feminist insights in social gerontology. Journal of Aging
Studies 18: 59–73.
Tyler M (2011) Tainted love: from dirty work to abject labour in Soho’s sex shops. Human Relations
64(11): 1477–1500.
Wolkowitz C (2002) The social relations of body work. Work, Employment and Society 16(3): 497–
510.
24
i A documentary video accompanies this article. It can be found here:
https://youtu.be/vAVASpt52bg
... Dirty work research has documented experiences of invisible and neglected workers in organizational studies such as cleaners (Soni-Sinha and Yates, 2013), refuse collectors (Hughes et al., 2017), security guards (Hansen Löfstrand et al., 2016), slaughtermen (Baran et al., 2016), exotic dancers (Grandy, 2008), and so on, thereby going against the general trend of focusing on clean, good, and high skilled work (Bolton and Houlihan, 2009;Grandy et al., 2014). Despite the increased interest in dirty occupations, there is still much to understand about the experiences of dirty workers. ...
... Though approached as distinct subjects of enquiry due to the varying contexts (Cruz and Abrantes, 2014), both forms are perceived as low status, low skilled, and stigmatized (Abbasian and Hellgren, 2012;Zulfiqar and Prasad, 2021). Cleaning work is physically tainted as it involves direct contact with dirt (Hughes et al., 2017), which is seen as polluting based on the subjective social and cultural standards of cleanliness and purity (Douglas, 1966;Zulfiqar, 2019). Specific cleaning tasks (e.g. ...
... Cleaning is further seen as degrading due to the attached servile taint which places cleaners in roles subservient to others (Zhang et al., 2021). The notion of servitude embedded in domestic work (Bosmans et al., 2016;Ray and Qayum, 2009) and commercial cleaning (Soni-Sinha and Yates, 2013) is linked to status hierarchies of class, race, caste, religion, and gender (Hughes et al., 2017;Varman et al., 2021;Zulfiqar and Prasad, 2021). Cleaners almost always belong to economically and socially disadvantaged groups and have discontinuous work trajectories (Abbasian and Hellgren, 2012;Orupabo and Nadim, 2020). ...
Article
Drawing from in-depth interviews of cleaners employed in the cleaning industry in India, the study examines the ongoing process of constructing a positive identity among dirty workers. Cleaners respond to the intense identity struggles emerging from caste stigma, dirty taint, and precarity by constructing ambivalent identities. Cleaners’ identity work is constituted by the very identity struggles they encounter, and their efforts to negotiate stigmatized identities further create identity tensions. Apart from accenting the paradoxical duality inhered in identity work, the findings show how caste/class inequalities are reworked in a neoliberal milieu and reproduced in identity construction processes. The findings call attention to caste as an important social category in organizational studies that has implications for work identities, dirty work, and precarious work.
... Research into the experiences of trash collectors and public cleaners shows that both occupations are similarly stigmatized (Hughes, 1958;Hughes et al, 2017;Reid, 1991;Zimring, 2004), for work that is physically dirty becomes 'a symbol of degradation, something that wounds one's dignity' (Hughes, 1958: 49). Dant and Bowles (2003) extend this perspective by revealing how dealing with dirt and slime causes cleaners to be at the very end of the moral hierarchy of the division of labor (Hughes, 1958). ...
... We turn now to worker agency to show that by ignoring context and overemphasizing the symbolic while negating the material, the dirty work literature has propagated false optimism about workers' ability to (re)negotiate socially determined identities and stigma (Hughes et al, 2017). ...
Article
Full-text available
Extant research on dirty work—occupations involving physical, social or moral taint, which affect worker identities—has been read primarily through the lens of social identity theory (SIT). There are two notable shortcomings that emerge as a consequent of dirty work being too heavily reliant upon the precepts of SIT, which we seek to remedy in this article: (1) the overemphasis on the symbolic to the detriment of the material, which has led to false optimism regarding the ability for subjects doing dirty work to exercise agency in constructing their own sense of selves and, (2) the failure to substantively account for the role of identity differences, which suggests that empirical research on the phenomenon is devoid of proper historical and cultural contextualization. Drawing on a qualitive study on low-caste toilet cleaners in Pakistan, our findings were largely incongruous with the scholarly conceptualization of dirty work that has been propagated to date. We explicate the embedded role of power and context in dirty work, which are not adequately considered using SIT alone. Repudiating the overly romanticized version of the concept, we argue that SIT’s account of the concept ought to be complemented by social construction theory going forward.
... The concept was originally introduced by the sociologist Hughes (1958), who applied it to a wide range of tasks and occupations such as, for example, those of apartment janitors, hospital maids (Hughes 1958) and SS prison guards (Hughes 1962). This original contribution has been revitalised, expanded and updated in the past two decades thanks to the 'paradigmatic work' (Hughes et al. 2017, 2) of Ashforth and Kreiner (1999, 2014a, 2014b, so that the topic has been recently associated with sustainable development goals, and in particular with 'the quest for decent work for all men and women' (Adamson and Roper 2019). ...
... For example, research has found that members of the public often feel legitimised to abuse dirty workers (e.g. Hughes et al. 2017;Shigihara 2018) because of the 'dehumanising' effect of dirty work (Valtorta et al. 2019). Therefore, a system that carefully monitors episodes of verbal and physical aggression against employees should be implemented in order to detect the signals of a potential progressive tainting of certain tasks and jobs due to changes in procedures and managerial practices. ...
Article
While researchers have to date mainly focused on the coping strategies employed by dirty workers to normalise taint, the organisational and managerial roots of dirty work have been little explored. The article contributes to filling this gap by means of a single case study conducted in a big Italian banking company. In the research context investigated, branch-level bank employees felt themselves tainted from the moral (as ‘vendors’) and social (as ‘servants of customers’) points of view. These perceptions were directly associated with organisational strategies and managerial practices intended to fulfil demanding sales targets or to create more space and freedom for customers. Although the literature assumes that occupational taint is generated by external societal attributions, by introducing the concept of ‘organisationally-reinforced taint’ this study shows that internal organisational strategies and managerial practices can contribute to dirtying an occupation, even a relatively prestigious one like bank work.
... Cette question fait écho à des travaux très récents sur les organisations et la rue, qui soulignent l'importance de la rue comme lieu et moyen d'organiser (Cnossen et al., 2020). De plus, on peut noter le grand nombre d'organisations présentes dans l'espace public : les événements culturels (Islam et al., 2008 ;Munro & Jordan, 2013) ; la police (Machin & Marie, 2011 ;Courpasson & Monties, 2017), les pompiers, les nettoyeurs de rue (Hughes, Simpson, Slutskaya, Simpson, et Hughes, 2017), les postiers (Geddes, 2005), et bien d'autres. Cependant, malgré le grand nombre d'organisations présentes dans l'espace public, il n'existe presque pas de travaux qui interrogent les mécanismes matériels et physiques nécessaires pour s'organiser dans l'espace public. ...
... L'organisation de l'espace nous amène à nous interroger sur le rôle de l'organisation hors de ses murs et de l'espace public. Or malgré le nombre important d'organisations présentes dans l'espace public, comme les événements culturels (Islam et al., 2008), la police (Machin & Marie, 2011 ;Courpasson & Monties, 2017), les pompiers, les nettoyeurs de rue (Hughes et al, 2017), les postiers (Geddes, 2005), et bien d'autres encore, rares sont les travaux qui analysent le rapport de l'organisation à un espace « ouvert ». ...
Thesis
Full-text available
Le nombre de sans-abris est en constante évolution en France où il a cru de 50% entre 2001 et 2012 d’après l’INSEE. Face à ce problème, il existe une diversité de manières d’organiser la solidarité dans l’espace public : distributions, maraudes en camion ou maraudes à pied. Cette thèse vise à comprendre pourquoi les associations s’organisent différemment dans l’espace public alors qu’elles répondent au même problème. A partir d’une analyse qualitative de style ethnographique de 25 associations au contact des sans-abri dans la ville de Lyon, la thèse apporte comme premier résultat une perspective pratique, interactionnelle et critique de la solidarité. Le deuxième résultat de la thèse porte sur la notion de « stratégie spatiale » : les associations font des choix spatiaux, en fonction de leurs ressources et environnement, afin de répondre à un objectif social. Ces stratégies spatiales sont mises en œuvre par des pratiques spatiales, qui se décomposent en pratiques matérielles – l’agencement des tables et barrières lors des distributions, ou l’ouverture des portes du camion – ou corporelles – la marche et les mouvements des bénévoles. La thèse montre que les stratégies spatiales sont des incarnations de valeurs organisationnelles complexes et qu’elles reflètent les différentes conceptions de la solidarité et d’altérité des associations. Enfin, la thèse vise à développer un plaidoyer pour une gestion dans l’espace public.
Article
Shame has been identified as a debilitating emotion that impedes entrepreneurial action. Yet, there are many examples of people who experience shame and go on to create entrepreneurial ventures. How then is entrepreneurship possible in the face of such shame? To address this question, we develop a theoretical process model that highlights the connection between individual and collective experiences of shame and elaborates when and how such experiences may lead to entrepreneurship. We suggest that third-person experiences of shame can transform first-person experiences and trigger identification with a community of similarly stigmatized others. We argue that the distinct narratives provided by these communities can reduce or enhance entrepreneurial self-efficacy, and therefore lead to different entrepreneurial pathways: some individuals may create ventures out of necessity, while others will create ventures that act as shame-free havens for themselves and others, and become a source of emancipation and social change. By outlining distinct entrepreneurial pathways out of shame, we extend current research at the intersection of entrepreneurship, necessity, emancipation, and social change.
Article
Looking beyond the shiny surface of Potsdamer Platz, a designer micro-city within Berlin's city center, this book goes behind-the-scenes with the cleaners who pick up cigarette butts from sidewalks, scrape chewing gum from marble floors, wipe coffee stains from office desks and scrub public toilets, long before white-collar workers, consumers and tourists enter the complex. It follows Costas's journey to a large yet hidden, four-level deep corporate underworld below Potsdamer Platz. There, Costas discovers how cleaners' attitudes to work are much less straightforward than the public perceptions of cleaning as degrading work would suggest. Cleaners turn to their work for dignity yet find it elusive. The book explores how these cleaners' dramas of dignity unfold in interactions with co-workers, management, clients and the public. The book will appeal to students and academics in the fields of organisational theory, organisational behavior, organisation studies, sociology, social anthropology, cultural studies and urban studies.
Article
Concerns about devaluation and misrecognition are central for understanding the experiences of workers in stigmatised occupations. Yet contemporary approaches have been criticised for over-simplifying workers’ responses to mis/recognition. Povinelli’s concepts of ‘trembling of recognition’ and ‘social tense’ offer a useful starting point for extending existing understandings of mis/recognition by highlighting the contextual importance of temporality. To explore these ideas, we report on an ethnographic study of waste management workers in London, UK. The findings suggest that dirty workers’ responses to mis/recognition are a complex mix of discordant cognitive and affective reactions and narrative strategies, shaped by changing normative ideals. The findings suggest that recognition derives not only from workers’ encounters, meanings and feelings attached to the past and present but also from the sense that they have a valued part to play in the future.
Article
Full-text available
Scholars studying stigmatized, or “dirty work,” occupations have tended to characterize people outside of the occupation as the stigmatizers and those within the occupation as social supports who buffer each other from stigma. We argue that this characterization discounts the unique ways stigmatization can take place within heterogeneous occupations and the challenges it raises for finding support from other occupational members. Based on a six-year qualitative study of the sex work occupation in Canada, we explore the internal dynamics of stigmatization that shape dirty work occupations. Our analysis reveals that sex workers are not just the stigmatized but also the stigmatizers, as they elaborate, borrow, and adapt perceptions of stigma to rank and place each other into a stigma hierarchy. To avoid the risks of being stigmatized based on this hierarchy, sex workers engage in stealth organizing to find safe others within the occupation to provide social support. Thus the occupation is not a stigma-free safe haven for its workers. Instead, the occupation as a whole is characterized by dissension among its members. Their efforts to find social support lead to what we call bounded entitativity: a sense of being grouplike that is confined to small community groups within a broader occupational context of dissension. We found bounded entitativity to be associated with challenges for occupational members in undertaking social change efforts.
Article
Full-text available
Dirty work refers to occupations that are viewed by society as physically, socially, or morally tainted. Using exploratory, semistructured interviews with managers from 18 dirty work occupations, we investigated the challenges of being a manager in tainted work and how managers normalize taint—that is, actively counter it or render it less salient. Managers reported experiencing role complexity and stigma awareness. Four types of practices for countering taint were revealed: occupational ideologies, social buffers, confronting clients and the public, and defensive tactics. We discuss links between these practices.
Article
Full-text available
We challenge recent assertions that discourse studies cannot de facto address materiality. We demonstrate how a Foucauldian theorization of discourse provides a way to analyse the co-constitutive nature of discursive and material processes, as well as explore the power relations implicated in these relationships. To illustrate our argument, we identify exemplary studies that have effectively combined a study of discourse and different aspects of materiality – bodies, objects, spaces and practices. In doing so, we demonstrate how power relations are brought to bear through the interplay of discourse and materiality, and explain how future research on discourse can attend to the material aspects of our realities, rather than simply focusing on language.
Article
Full-text available
The literature on dirty work has focused on what physically (e.g., garbage collectors), socially (e.g., addiction counselors), and morally (e.g., exotic dancers) stigmatized occupations have in common, implying that dirty work is a relatively monolithic construct. In this article, we focus on the differences among these three forms of dirty work and in how occupational members collectively attempt to counter the particular stigma associated with each. We argue that the largest differences are between moral dirty work and the other two forms; if physical and social dirty work tend to be seen as more necessary than evil, then moral dirty work tends to be seen as more evil than necessary. Moral dirty work typically constitutes a graver identity threat to occupational members, fostering greater entitativity (a sense of being a distinct group), a greater reliance on members as social buffers, and a greater use of condemning condemners and organization-level defensive tactics. We develop a series of propositions to formalize our arguments and suggest how this more nuanced approach to studying dirty work can stimulate and inform future research.
Article
This essay aims to “materialize” organizational communication in three senses. First, we seek to make the field of study bearing this name more tangible for North American management scholars, such that recognition and engagement become common. To do so, we trace the development of the field’s major contribution thus far: the communication‐as‐constitutive principle, which highlights how communication generates defining realities of organizational life, such as culture, power, networks, and the structure–agency relation. Second, we argue that this promising contribution cannot easily find traction in management studies until it becomes “materialized” in another sense: that is, accountable to the materiality evident in organizational objects, sites, and bodies. By synthesizing current moves in this direction, we establish the basis for sustained exchange between management studies and the communication‐as‐constitutive model. Third, we demonstrate how these conceptual developments can “materialize” in empirical study, proposing three streams of research designed to examine communication as a central organizing process that manages the intersection of symbolic and material worlds.
Article
This insightful new study explores an emerging and growing interest in Sociology and Organization Studies which concerns the meanings and experiences of ‘dirty’ work. Based on a unique study of male street cleaners, refuse collectors, graffiti removers and butchers, and drawing on Bourdieu as a theoretical frame, it presents an ‘embodied’ understanding of ‘dirty’ work. Gender, Work and Occupation explores new avenues of workplace studies, highlighting how material conditions both support and constrain processes of occupation-based ideological constructions. Using original field research, the authors put forward a different agenda in terms of how we think about dirty work, and how we can explore and understand the ‘lived experiences’ of dirty workers.
Article
Through an ethnographic study of ‘dirty work’ (refuse collection and street cleaning), this article explores how masculinity and class intersect — how, in a mutually constitutive sense, they produce attitudes and practices, strengths and vulnerabilities, which are shaped by shifting relations of privilege and power. We find resistance to class subordination through adherence to traditional forms of masculinity and through esteem-enhancing social comparison (e.g., with women; with migrant workers). Men also mobilized powerful nostalgic themes around the loss of traditional jobs as well as trade union power. We argue that displays of masculine resilience in the face of devaluation are less indicative of a culture of masculine dominance but more an expression of vulnerability and social dislocation, serving both as a source of resistance whilst simultaneously reinforcing anchors of social disadvantage that characterize forms of dirty work. We suggest that combining social comparison with intersectionality can potentially highlight how categories of difference are strategically deployed in response to varied and unequally valued social positionalities.
Article
In this article I argue that in their current genealogical and philosophical configuration, qualitative longitudinal research (QLR) practices – and a wider regime of knowledge, ethical, moral, legal, technological, political and economic practices with which they are entangled – embed and enact representational assumptions in which the realities being investigated – time, change and continuity; the past, present and future – are taken as ontologically given and independent of these QLR (and wider) practices. My approach is to conceptualize QLR practices along nonrepresentational lines, through a philosophical framework that is able to materialise the constitutive effects of QLR (and wider) practices on the objects of study and knowledges produced. For this, I turn to Karen Barad’s post humanist performative metaphysics – ‘agential realism’ – a framework that embodies and enacts a non-classical ontology in which entities are seen as constituted through material discursive practices. On this account, QLR (and wider) practices are understood as an ineliminable and constitutive part of the realities they help bring into being.
Article
This paper extends the issues raised in this forum by highlighting assumptions and characteristics of the discourse-materiality relationship in five explanatory frameworks, including the Foucauldian approach and the materiality-performativity perspective presented in the previous two essays. It argues for preserving the dialectical relationship between the two by holding the tensions between them in continual interplay. Using a dialectic lens, it overviews how each of the frameworks treats the point of entry, nature of the relationship, and management of these tensions.