ArticlePDF Available

E-COMMERCE AND IT IMPACTS ON GLOBAL TREND AND MARKET

Authors:

Abstract

Many economists and experts believe that in recent years, a revolution has occurred similar to the industrial revolution which the world has entered the information age. It makes large changes in the economic, social and cultural aspects. One aspect of this transformation is changes in economic relations between individuals, corporations and governments. Commercial exchange between people who had been based on paper documents to transactions of by us the systems based on electronic information. In this article we will discuss the benefits of e-commerce and its impact on the market
[Shahriari et.al., Vol.3(Iss.4):April,2015] ISSN- 2350-0530(O) ISSN- 2394-3629(P)
Management
INTERNATIONAL JOURNAL of
RESEARCH GRANTHAALAYAH
A knowledge Repository
Http://www.granthaalayah.com©International Journal of Research -GRANTHAALAYAH [49-55]
E-COMMERCE AND IT IMPACTS ON GLOBAL TREND AND MARKET
Shahrzad Shahriari* 1, Mohammadreza Shahriari2, Saeid gheiji3
*1University College of Commerce &Business Management Osmania University, Hyderabad,
INDIA
2University College of Commerce &Business Management Osmania University, Hyderabad,
INDIA
3Gorgan Saee higher education institute, Gorgan Branch, Gorgan, IRAN
*Correspondence Author: sh.shahriari@hotmail.com
Abstract:
Many economists and experts believe that in recent years, a revolution has occurred similar to
the industrial revolution which the world has entered the information age. It makes large
changes in the economic, social and cultural aspects. One aspect of this transformation is
changes in economic relations between individuals, corporations and governments.
Commercial exchange between people who had been based on paper documents to
transactions of by us the systems based on electronic information. In this article we will
discuss the benefits of e-commerce and its impact on the market.
Keywords:
E-Commerce, advantage, needs, global, impact.
Cite This Article: Shahrzad Shahriari, Mohammadreza Shahriari, and Saeid gheiji, E-
Commerce and It Impacts on Global Trend and Market.” International Journal of Research
Granthaalayah, Vol. 3, No. 4(2015): 49-55.
1. INTRODUCTION
E-commerce has so many advantages in our life because it makes convenient in daily life of the
people. Several explanations have been proposed for e-commerce that most of them are based on
past experiences in the use of e-commerce. As with e-commerce, e-business also has a number of
different definitions and is used in a number of different contexts. One of the first to use the term
was IBM, in October 1997, when it launched a campaign built around e-business. Today, major
corporations are rethinking their businesses in terms of the Internet and its new culture and
capabilities and this is what some see as e-business. There is no one commonly agreed definition
of e-commerce or e-business. Thus, there is a need to clarify terms being used and explain the
context in which they are being applied. E-commerce has an impact on three major stakeholders,
namely society, organizations and customers. There are a number of advantages, which include
cost savings, increased efficiency, customization and global marketplaces. There are also
limitations arising from e-commerce which apply to each of the stakeholders. In order to
understand electronic commerce it is important to identify the different terms that are used, and
to assess their origin and usage. These include information overload, reliability and security
issues, and cost of access, social divisions and difficulties in policing the Internet. Successful e-
[Shahriari et.al., Vol.3(Iss.4):April,2015] ISSN- 2350-0530(O) ISSN- 2394-3629(P)
Management
INTERNATIONAL JOURNAL of
RESEARCH GRANTHAALAYAH
A knowledge Repository
Http://www.granthaalayah.com©International Journal of Research -GRANTHAALAYAH [49-55]
commerce involves understanding the limitations and minimizing the negative impact while at
the same time maximizing the benefits-commerce businesses usually employ some or all of the
following practices:
Provide detail of virtual storefront on websites with online catalogs, sometimes gathered into
a "virtual mall"
Buy or sell on online marketplaces.
Gather and use demographic data through web contacts and social media.
Use electronic data interchange, the business-to-business exchange of data.
Reach prospective and established customers by e-mail or fax (for example, with
newsletters).
Use business-to-business buying and selling.
Provide secure business transactions.
Engage in retail for launching new products and services
2. WHAT IS THE E-COMMERCE?
Electronic commerce, commonly known as E-commerce, is trading in products or services using
computer networks, such as the Internet. Electronic commerce draws on technologies such as
mobile commerce, electronic funds transfer, supply chain management, Internet marketing,
online transaction processing, electronic data interchange (EDI), inventory management systems,
and automated data collection systems. Modern electronic commerce typically uses the World
Wide Web for at least one part of the transaction's life cycle, although it may also use other
technologies such as e-mail. In the simplest case, it can be defined as doing business transactions
in an electronic format. The European Commission has defined the e-commerce in 1977 as
follow: The April 1997 edition (ERCIM News No. 29) reported that "Europe has been lagging
with respect to the rest of the world in its way towards the information society". As far as
electronic commerce is concerned there is strong activity developing and a focus that is
specifically European is certainly arising. This is happening on three fronts - firstly there is
serious use of electronic commerce in many European countries, including France, The
Netherlands, Sweden and the UK; secondly, these national activities are being brought together
through a new user body, Electronic Commerce Europe (ECE); thirdly the European
Commission is bringing together its various actions under a co-operative umbrella and calling for
serious implementation initiatives under the latest ESPRIT Thematic Calls.
E-commerce based on data processing, including text, sound, image. The business includes
various activities such as the electronic exchange of goods and services, instant delivery of
digital content, business plans, collaborative design and engineering, electronic stock exchange,
government procurement, direct marketing, services after the sales. E-commerce is the buying
and selling of goods and services, or the transmitting of funds or data, over an electronic
network, primarily the Internet. These business transactions occurs business-to-business,
business-to-consumer, consumer-to-consumer or consumer-to-business. The terms e-commerce
and e-business are often used interchangeably. The term e-tail is also sometimes used in
[Shahriari et.al., Vol.3(Iss.4):April,2015] ISSN- 2350-0530(O) ISSN- 2394-3629(P)
Management
INTERNATIONAL JOURNAL of
RESEARCH GRANTHAALAYAH
A knowledge Repository
Http://www.granthaalayah.com©International Journal of Research -GRANTHAALAYAH [49-55]
reference to transactional processes around online retail. E-commerce is conducted using a
variety of applications, such as email, fax, online catalogs and shopping carts, Electronic Data
Interchange (EDI), File Transfer Protocol, and Web services. Most of this is business-to-
business, with some companies attempting to use email and fax for unsolicited ads (usually
viewed as spam) to consumers and other business prospects, as well as to send out e-newsletters
to subscribers [1; 6].
3. GLOBAL TRENDS
In 2010, the United Kingdom had the biggest e-commerce market in the world when measured
by the amount spent per capita. The Czech Republic is the European country where ecommerce
delivers the biggest contribution to the enterprises total revenue. Almost a quarter (24%) of the
country’s total turnover is generated via the online channel.
Among emerging economies, China's e-commerce presence continues to expand every year.
With 384 million internet users, China's online shopping sales rose to $36.6 billion in 2009 and
one of the reasons behind the huge growth has been the improved trust level for shoppers. The
Chinese retailers have been able to help consumers feel more comfortable shopping online.
China's cross-border e-commerce is also growing rapidly. E-commerce transactions between
China and other countries increased 32% to 2.3 trillion yuan ($375.8 billion) in 2012 and
accounted for 9.6% of China's total international trade in 2013, Alibaba had an e-commerce
market share of 80% in China. Brazil’s ecommerce is growing quickly with retail ecommerce
sales expected to grow at a healthy double-digit pace through 2014. By 2016, eMarketer expects
retail ecommerce sales in Brazil to reach $17.3 billion. India’s ecommerce growth, on the other
hand, has been slower although the country's potential remains solid considering its surging
economy, the rapid growth of internet penetration, English language proficiency and a vast
market of 1.2 billion consumers although perhaps only 50 million access the internet through
PCs and some estimate the most active group of e-commerce customers numbers only 2-3
million. E-commerce traffic grew about 50% from 2011 to 2012, from 26.1 million to 37.5
million, according to a report released by Com Score. Still much of the estimated 14 billion
dollars in 2012 ecommerce was generated from travel sites [7; 8].
E-Commerce has become an important tool for small and large businesses worldwide, not only
to sell to customers, but also to engage them. In 2012, ecommerce sales topped $1 trillion for the
first time in history.
4. IMPACT ON MARKETS AND RETAILERS
Economists have theorized that e-commerce ought to lead to intensified price competition, as it
increases consumers' ability to gather information about products and prices. Research by four
economists at the University of Chicago has found that the growth of online shopping has also
affected industry structure in two areas that have seen significant growth in e-commerce,
bookshops and travel agencies. Generally, larger firms are able to use economies of scale and
offer lower prices. The lone exception to this pattern has been the very smallest category of
[Shahriari et.al., Vol.3(Iss.4):April,2015] ISSN- 2350-0530(O) ISSN- 2394-3629(P)
Management
INTERNATIONAL JOURNAL of
RESEARCH GRANTHAALAYAH
A knowledge Repository
Http://www.granthaalayah.com©International Journal of Research -GRANTHAALAYAH [49-55]
bookseller, shops with between one and four employees, which appear to have withstood the
trend [2].
Individual or business involved in e-commerce whether buyers or sellers rely on Internet-based
technology in order to accomplish their transactions. E-commerce is recognized for its ability to
allow business to communicate and to form transaction anytime and anyplace. Whether an
individual is in the US or overseas, business can be conducted through the internet. The power of
e-commerce allows geophysical barriers to disappear, making all consumers and businesses on
earth potential customers and suppliers.
5. BENEFIT OF ELECTRONIC COMMERCE
The benefits of e-commerce include it’s the speed of access, a wider selection of goods and
services, accessibility, and international reach. It’s perceived downsides include sometimes-
limited customer service, not being able to see or touch a product prior to purchase, and the
necessitated wait time for product shipping. To ensure the security, privacy and effectiveness of
e-commerce, businesses should authenticate business transactions, control access to resources
such as webpages for registered or selected users, encrypt communications and implement
security technologies such as the Secure Sockets Layer.
6. BENEFITS TO ORGANIZATIONS
E-commerce has many advantages for organizations which some of them are as follows:
Expands the marketplace to national and international markets, Decreases the cost of creating,
processing, distributing, storing and retrieving paper-based information, allows reduced
inventories and overhead by facilitating “pull” type supply chain management , the pull type
processing allows for customization of products and services which provides competitive
advantage to its implementers, Reduces the time between the outlay of capital and the receipt of
products and services, Supports business processes reengineering (BPR) efforts, Lowers
telecommunications cost the Internet is much cheaper than value added networks (VANs) [4] .
7. BENEFIT TO CUSTOMERS
E-Commerce makes some of the benefits of customer which are enables customers to shop or do
other transactions 24 hours a day, all year round from almost any location, provides customers
with more choices, provides customers with less expensive products and services by allowing
them to shop in many places and conduct quick comparisons, allows quick delivery of products
and services in some cases, especially with digitized products, customers can receive relevant
and detailed information in seconds, rather than in days or weeks, makes it possible to participate
in virtual auctions, allows customers to interact with other customers in electronic communities
and exchange ideas as well as compare experiences, electronic commerce facilitates competition,
which results in substantial discounts.
8. BENEFITS TO SOCIETY
[Shahriari et.al., Vol.3(Iss.4):April,2015] ISSN- 2350-0530(O) ISSN- 2394-3629(P)
Management
INTERNATIONAL JOURNAL of
RESEARCH GRANTHAALAYAH
A knowledge Repository
Http://www.granthaalayah.com©International Journal of Research -GRANTHAALAYAH [49-55]
Finally, e-commerce can have good effects on society which are enables more individuals to
work at home, and to do less traveling for shopping, resulting in less traffic on the roads, and
lower air pollution, allows some merchandise to be sold at lower prices benefiting the poor ones,
enables people in Third World countries and rural areas to enjoy products and services which
otherwise are not available to them, facilitates delivery of public services at a reduced cost,
increases effectiveness, and/or improves quality.
9. NEEDS OF E-COMMERCE
Today, in every aspect of our day to day life internet has become undivided part of our life.
Every day the bank system online checks mail online every day. So it’s only so it only makes
sense that on line shopping has become an increasingly integral part of our society, exceeding
$200 billion in sales in 2010 alone. The internet economy is booming E commerce sales are
expanding by leaps and bounds at a rate of 20% and 25% growth each year, indicating a
momentous shift in customer spending habit of human beings.
Shoppers are tuning to the internet rather than phone directories for convenience product reviews
and up to date information. A business owner simply cannot rely on an advertisement in phone
book. in fact customers are fifteen times more likely to look on the internet than they are to flip
through a phone book to call a company . Every business is different, even each business differs
but the requirement of power is same for all but today is important to live in internet to stay
competitive. In the long run the net operating cost of a website becomes insignificant compared
to the return on the investment that the advertisement delivers [6].
Fig 1: Need of Electronic Commerce
[Shahriari et.al., Vol.3(Iss.4):April,2015] ISSN- 2350-0530(O) ISSN- 2394-3629(P)
Management
INTERNATIONAL JOURNAL of
RESEARCH GRANTHAALAYAH
A knowledge Repository
Http://www.granthaalayah.com©International Journal of Research -GRANTHAALAYAH [49-55]
Ecommerce can be divided into four main categories: B2B, B2C, C2B, and C2C.
9.1.B2B (BUSINESS-TO-BUSINESS)
Business-to-business (B2B) is commerce transactions between businesses, such as between a
manufacturer and a wholesaler, or between a wholesaler and a retailer. Pricing is based on
quantity of order and is often negotiable.
9.2.B2C (BUSINESS-TO-CONSUMER)
Business or transactions conducted directly between a company and consumers who are the end-
users of its products or services. Business to consumer as a business model differs significantly
from the business to business model, which refers to commerce between two or more businesses.
9.3.C2B (CONSUMER-TO-BUSINESS)
Consumer-to-business (C2B) is a business model in which consumers individuals create value
and businesses consume that value. C2B model, also called a reverse auction or demand
collection model, enables buyers to name or demand their own price, which is often binding, for
a specific good or service. The website collects the demand bids then offers the bids to
participating sellers.
9.4.C2C (CONSUMER-TO-CONSUMER)
Customer to Customer (C2C) markets are innovative ways to allow customers to interact with
each other. While traditional markets require business to customer relationships, in which a
customer goes to the business in order to purchase a product or service. In customer to customer
markets the business facilitates an environment where customers can sell these goods and or
services to each other.
At this stage of its development, the most important categories of e-commerce are the first two
above mentioned. The share of the other two categories is negligible in the larger context of
global e-commerce. However, with the emergence of the World Wide Web and the relative easy
accessibility to its services, the proportion between the share of business to business and business
to consumer transactions has been dramatically shifted in the past three years. If this proportion
was of ten to one8 in 1996 at a global scale, it reached in 1999 40%/60% in the United States and
31%/69% in the European Union9 [5;3].
[Shahriari et.al., Vol.3(Iss.4):April,2015] ISSN- 2350-0530(O) ISSN- 2394-3629(P)
Management
INTERNATIONAL JOURNAL of
RESEARCH GRANTHAALAYAH
A knowledge Repository
Http://www.granthaalayah.com©International Journal of Research -GRANTHAALAYAH [49-55]
10. CONCLUSION
E-commerce has undeniably become an important part of our society. The World Wide Web is
and will have a large part in our daily lives. It is therefore critical that small businesses have their
own to keep in competition with the larger websites. Since web developers have lowered down
the prices for their services, it has become more affordable for small businesses to use the World
Wide Web to sell their products.
E-commerce can conduct any business online and via the Internet to express. Many techniques
have been developed in recent years and are expected to grow more than this. By e-commerce,
the exchange of information related to the purchase and sale, required information for the
transport of goods with less effort, exchange between banks and customers will be faster.
Companies to communicate with each other haven’t restriction and their relation to each other
can be done easier and faster.
Advantages of e-commerce are cost savings, increased efficiency, and customization. In order to
understand electronic commerce it is important to identify the different terms that are used, and
to assess their origin and usage. These include information overload, reliability and security
issues, and cost of access, social divisions and difficulties in policing the Internet. Successful e-
commerce involves understanding the limitations and minimizing the negative impact.
11. REFERENCE
[1] Gunasekaran, A., et al. "E-commerce and its impact on operations management."
International journal of production economics 75.1 (2002): 185-197.
[2] Subramani, Mani, and Eric Walden. "The impact of e-commerce announcements on the
market value of firms." Information Systems Research 12.2 (2001): 135-154.
[3] Schafer, J. Ben, Joseph A. Konstan, and John Riedl. "E-commerce recommendation
applications." Applications of Data Mining to Electronic Commerce. Springer US, 2001.
115-153.
[4] Daniel, Elizabeth, and Hugh Wilson. "Adoption intentions and benefits realized: a study
of e-commerce in UK SMEs." Journal of Small Business and Enterprise Development 9.4
(2002): 331-348.
[5] Eastin, Matthew S. "Diffusion of e-commerce: an analysis of the adoption of four e-
commerce activities." Telematics and informatics 19.3 (2002): 251-267.
[6] Drew, Stephen. "Strategic uses of e-commerce by SMEs in the east of England."
European Management Journal 21.1 (2003): 79-88.
[7] Gibbs, Jennifer, Kenneth L. Kraemer, and Jason Dedrick. "Environment and policy
factors shaping global e-commerce diffusion: A cross-country comparison." The
information society 19.1 (2003): 5-18.
[8] Wong, Poh-Kam. "Global and national factors affecting e-commerce diffusion in
Singapore." The Information Society 19.1 (2003): 19-32.
... It is trading in goods and services using computer networks, such as the Internet. (Shahriari et al., 2015) E-commerce denotes the paperless exchange of trade information using electronic data interchange, electronic mail, electronic bulletin boards, electronic funds transfer, the Web, and other network-based technologies. (Bhalekar et al., 2014) E-commerce indicates the buying and selling of goods and services through the Internet. ...
... E-commerce is overwhelmingly affecting both national and global economy. Recent research studies indicate that e-commerce has a positive influence on the development of countries' overall economies, and this contribution to economies will continue to grow (Shahriari et al., 2015). ...
... The study indicates that different countries' e-commerce website users have diverse preferences and motives to use global e-commerce websites (Punhani and Batra, 2014). Writing style, language option, navigation models, history, ethics, security and trust, gender, public policy, advertisement, awareness, human interaction, procedural compatibility, corporate structure, and prior e-commerce experience can also influence the e-commerce website user's view (Gould, 2006;Akhter, 2016;Brdesee et al., 2012;Dehkordi et al., 2011;Shahdadnejad and Nakhaie, 2011;Shahriari et al., 2015). All of these features and cultural aspects are very important factors for successful ecommerce websites. ...
Preprint
In this study, a narrative literature review regarding culture and e-commerce website design has been introduced. Cultural aspect and e-commerce website design will play a significant role for successful global e-commerce sites in the future. Future success of businesses will rely on e-commerce. To compete in the global e-commerce marketplace, local businesses need to focus on designing culturally friendly e-commerce websites. To the best of my knowledge, there has been insignificant research conducted on correlations between culture and e-commerce website design. The research shows that there are correlations between e-commerce, culture, and website design. The result of the study indicates that cultural aspects influence e-commerce website design. This study aims to deliver a reference source for information systems and information technology researchers interested in culture and e-commerce website design, and will show lessfocused research areas in addition to future directions.
... This growth has been particularly pronounced in emerging economies, where mobile commerce accounts for up to 63% of all digital transactions. The impact on market dynamics has been substantial, with studies indicating that e-commerce has reduced operational costs by an average of 45% while expanding market reach by 73% for participating businesses [1]. ...
... Market research indicates that companies implementing AI-based brand protection systems have experienced a 67% reduction in counterfeit listings and a 42% increase in legitimate sales through authorized channels. These improvements have translated into tangible financial benefits, with protected brands reporting an average revenue increase of 23% following the implementation of comprehensive AI-based protection systems [1]. Furthermore, advanced image recognition algorithms have demonstrated exceptional adaptability, effectively identifying and preventing 89.3% of attempted brand infringements across various digital platforms while maintaining operational efficiency at scale [2]. ...
Article
Full-text available
Recent advances in artificial intelligence have revolutionized brand protection in digital spaces, yet a systematic comparison of platform-specific approaches remains understudied. This article evaluates AI-based image recognition systems across major digital platforms, revealing key differences in their technological architectures and detection capabilities. Our analysis demonstrates that while convolutional neural networks form the backbone of these systems, platform-specific adaptations significantly impact their effectiveness. We found that e-commerce platforms achieve 94% accuracy in counterfeit detection through specialized deep learning models, while social media platforms prioritize real-time processing with lightweight architectures at 87% accuracy. These findings provide crucial insights for organizations implementing brand protection strategies and highlight emerging opportunities for cross-platform standardization.
... Besides, e-commerce allows users to shop at any time and from any location (Shahriari, Shahriari, and Gheiji, 2015). On the other side, the internet allows customers to purchase from home, with more options available at any time. ...
... Besides, e-commerce allows users to shop at any time and from any location (Shahriari, Shahriari, and Gheiji, 2015). On the other side, the internet allows customers to purchase from home, with more options available at any time. ...
Article
Full-text available
This paper attempts to highlight the effect of gender of e-shoppers on their purchase frequency in Tizi-Ouzou city (Algeria). This study was conducted on a sample composed of 155 participants through an online survey between July 20th, 2023 and January 25th, 2024, Independent samples t test and Matt Whitney U test were used through SPSS V26 software. The results demonstrated that the assumption of homogeneity of variances isn’t met (LEVENE’s test: 0.011). Therefore, it was needed to explore Matt Whitney U which indicated that significant differences are found between men and women regarding this issue (Sig: 0.019).
... The system architecture at its core is an intuitive user interface that allows authors, reviewers, and administrators to manage journal submissions, peer reviews, and publication workflows. [6][7][8][9][10] 4 ...
Article
Full-text available
The scholarly communication and research dissemination process is very crucial to the academic and research community. Traditionally, journal publication processes have been cumbersome, time-consuming, and prone to inefficiencies, often relying on outdated systems for submission, review, and publication. Such limitations impede seamless collaboration and rapid knowledge sharing. Based on this, the authors suggest design and development in order to be using the most recent, flexible, and interactive publishing platform on modern journal applications that utilize a modern technology stack named MERN- MongoDB, Express.js, React, and Node.js - by which process for publication streamlines, whereby submitting research paper easily, manage reviewing smoothly and offer feedback rightly by the editors and reviewers. Our system would use a modular architecture and advanced web development principles to ensure highly responsive, secure, and scalable solutions. Main features include dynamic user roles, secure file handling, intuitive dashboards, and an advanced search function for ease of access of published content. The MERN-based journal platform proposed accelerates the scholarly publication process, promoting transparent collaboration that will ultimately result in better resource management and a more streamlined journal publishing experience than the traditional method.
... Di era digital yang semakin berkembang pesat, e-commerce telah menjadi salah satu pilar utama dalam ekonomi global. E-commerce terus mengalami transformasi yang signifikan, tidak hanya dalam skala global, tetapi juga dalam cara orang berbelanja dan berinteraksi dengan merek (Shahriari, Shahrzad, 2015). Platform e-commerce modern telah mengubah kebiasaan konsumen, dari membeli barang-barang sehari-hari hingga melakukan transaksi internasional. ...
Book
Tujuan penyusunan buku ini adalah untuk membantu para pembaca, memahami bahwa isi buku ini merupakan bagian tidak terpisahkan dan sangat penting dalam kelangsungan bisnis masa sekarang dan masa yang akan datang. Buku ini berisi materi yang dapat digunakan baik oleh tenaga pengajar maupun mahasiswa, serta para pembaca umumnya untuk menambah wawasan berpikir dan ilmu yang berkenaan dengan Ekonomi dan Bisnis. Buku ini terdiri dari 16 Bab yang membahas tentang: Bab 1 Pengenalan E-Commerce1. Bab 2 Infrastruktur dan Teknologi E-Commerce Bab 3 Model Bisnis E-Commerce: B2B Bab 4 Model Bisnis E-commerce: B2C Bab 5 Bisnis Model E-Commerce C2C Bab 6 Model Bisnis E-Commerce C2B Bab 7 E-Commerce Mobile (M-Commerce) Bab 8 Strategi Pemasaran Digital untuk E-commerce Bab 9 Pengelolaan dan Analitik Data E-Commerce Bab 10 Keamanan Informasi dan Privasi dalam E-Commerce Bab 11 Pengalaman Pengguna (User Experience) dalam E-commerce Bab 12 Pembayaran Online dan Gateway Bab 13 Manajemen Logistik dan Rantai Pasok Dalam E-Commerce Bab 14 E-Commerce dan Media Sosial Bab 15 Peraturan dan Kebijakan E-Commerce Bab 16 Inovasi dan Tren Terkini dalam E-Commerce Buku ini dapat terwujud dan diterbitkan hanya dengan modal semangat kolaborasi yang solid tim penulis yang berasal dari berbagai Perguruan Tinggi dan Instansi. Penyusunan buku ini juga merupakan implementasi Tri Dharma Perguruan Tinggi. Tim Penulis merasakan bahwa dukungan moral dan material dari berbagai pihak sangatlah membantu tersusunnya buku ini. Tim Penulis menyadari jika dalam penyusunan buku ini masih terdapat kekurangan, tetapi Tim Penulis selalu berkenan menerima kritik dan saran yang konstruktif demi penyempurnaan buku ini di kemudian hari. Semoga buku ini bermanfaat bagi para pembaca.
... Interest in e-commerce and online in this decade since the beginning of global pandemic. E-commerce has become an important tool for small and large businesses worldwide, not only to sell to customers, but also to engage them (Shahriari et al., 2015). Online shopping has been popular globally since the beginning of this century, but it is comparatively new in the context of Nepal. ...
Article
Full-text available
Understanding the factors that influence consumer satisfaction is crucial for online shopping businesses aiming to enhance their competitive edge. This study identifies seven different factors that affect consumer satisfaction in online shopping settings. Prior research regarding consumer satisfaction in online shopping has been done mainly in urban settings and developed countries. This study aims to fill this gap by exploring the factors of consumer satisfaction in online shopping/purchasing an iternatine in the local context of Beni Bazaar. For collecting the primary data, the structured questionnaire was distributed to people from a diverse sample of online shoppers through convenience sampling. The study is based on sixty-two respondents from this area. Descriptive research design was used as the research method for quantitative analysis and positivism was used as the research paradigm. Statistical methods like Kaiser-Meyer-Olkin (KMO), factor extraction, Mean, SD and Variance were used to make analysis and draw conclusions. The results show that all seven factors are positively related among which trustworthiness and pricing were the most significant factors of consumers’ satisfaction. The findings of this study can be beneficial to researchers, businesspeople, and local government for policy-making as well as academic purposes.
Chapter
The widespread adoption of E-commerce and digital platforms has led to cultural shift towards sharing experiences and feedback as a form of social proof to increase sales. Electronic word of mouth (eWOM) is a significant factor in shaping customer perception, reducing perceived risk and enhancing customer satisfaction while making purchase decisions. The purpose of conducting the bibliometric analysis on eWOM and customer satisfaction is to capture knowledge from published articles to identify trends, themes and gaps. Using Scopus database, a comprehensive analysis was conducted on 265 documents which satisfied the inclusion/exclusion criteria for the period between 2002 to 2024. The analysis focused on the contribution of academic, country, sources and top cited articles and Network analysis for cluster analysis to identify different themes. This research is valuable for assessing the significance, influence, and evolution of research across different fields, providing a quantitative basis for evaluating scientific contributions and guiding future research agendas.
Chapter
Marketing in a Digital World: Strategies, Evolution, and Global Impact explore the dynamic realm of digital marketing with this essential guide tailored for students, professionals, and business owners. This book covers topics on strategic integration of digital tools within business frameworks, emphasizing key digital marketing strategies crucial in today's technology-driven environment. Beginning with foundational insights on digital marketing's evolution from traditional methods, it progresses to in-depth discussions on SEO, social media, content marketing, and data analytics. The book addresses emerging trends like AI and AR in marketing, alongside critical topics such as data privacy regulations and customer relationship management. It also features practical case studies and industry insights. Key Features: - Comprehensive coverage of digital marketing strategies and tools - Practical insights with case studies and examples - Focus on emerging trends and ethical considerations.
Book
Full-text available
Materi yang terdapat dalam buku ini dirancang sebagai panduan bagi mahasiswa dalam mempelajari ekonomi digital, serta dapat dijadikan referensi yang komprehensif. Setiap bab dalam buku ini berusaha untuk saling melengkapi dan memberikan konteks yang lebih luas. Isi buku terdiri dari 8 bab yaitu Bab 1 membahas tentang ekonomi digital; bab 2 literasi digital; Bab 3 e-commerce; Bab 4 financial technology; Bab 5 e-money; Bab 6 smart economy; Bab 7 pengembangan ekonomi
Conference Paper
Full-text available
This article examines the key global, environmental and pol- icy factors that act as determinants of e-commerce diffusion. It is based on systematic comparison of case studies from 10 countries— Brazil, China, Denmark, France, Germany, Mexico, Japan, Singapore, Taiwan, and the United States. It finds that B2B e-commerce seems to be driven by global forces, whereas B2C seems to be more of a local phenomenon. A preliminary expla- nation for this difference is that B2B is driven by global compe- tition and MNCs that "push" e-commerce to their global suppli- ers, customers, and subsidiaries. This in turn creates pressures on local companies to adopt e-commerce to stay competitive. In con- trast, B2C is "pulled" by consumer markets, which are mainly local and therefore divergent. While all consumers desire convenience and low prices, consumer preferences and values, national cul- ture, and distribution systems differ markedly across countries and define differences in local consumer markets. These findings sup- port the transformation perspective about globalization and its im- pacts. In terms of policy, the case studies suggest that enabling poli- cies such as trade and telecommunications liberalization are likely to have the biggest impact on e-commerce, by making ICT and Internet access more affordable to firms and consumers, and in- creasing pressure on firms to adopt e-commerce to compete. Spe- cific e-commerce legislation appears not to have as big an impact, although inadequate protection for both buyers and sellers in some countries suggests that mechanisms need to be developed to ensure greater confidence in doing business online.
Article
Full-text available
This article provides a broad overview of the likely global/regional contextual factors and unique national characteristics that influence e-commerce diffusion in Singapore. Our analysis suggests that Singapore is likely to be a very fast adopter of e-commerce applications that have relatively proven business models in other advanced countries. In particular, advanced manufacturing clusters in Singapore with strong global supply chain links to advanced countries (especially electronics), logistics and transportation services, and other global market-oriented, business-to-business (B2B) industries are likely to be the most aggressive in adopting e-commerce applications. In contrast, we predict that Singapore will be less likely to innovate new e-commerce technologies or pioneer revolutionary e-commerce applications with radical global impacts, due to the small local market and the inadequate development of an information and communications technologies (ICT) entrepreneurial community with extensive network links to Silicon Valley and other entrepreneurial hot spots. Singapore is also unlikely to be a leader in large-scale business-to-consumer (B2C) e-commerce applications and mass consumer contents publishing. Our review of government policy initiatives to promote e-commerce suggests that although they are by and large in the right direction, they are unlikely to have significant impact until proven e-commerce models have emerged and competitive pressure start to be felt by companies. A possible exception is "e-government" applications. In contrast, we identify a number of areas where government policy initiatives have been a bit slow, notably in liberalizing the telecommunications services sector and in promoting technology entrepreneurship. Our review of the available empirical evidence on recent e-commerce diffusion trend and pattern in Singapore appears to be consistent with this analysis.
Article
Full-text available
Small and medium-sized enterprises (SMEs) are increasingly making use of e-commerce. This study seeks to identify the reasons that are causing such businesses to adopt e-commerce (adoption intentions); the benefits they are realising from their e-commerce developments; and, importantly, to determine if the areas identified as important are indeed those where benefits are being realised. It was found that responding to competitive pressure was the main reason leading companies to adopt e-commerce. Information sharing and communication between employees within the firm were found to be the e-commerce activities where firms are realising the greatest benefit. Areas where e-commerce could be considered as “under-performing” were found to be online recruitment and procurement. Areas that could be considered to be “over-performing”, and hence may indicate an appropriate starting point for those firms yet to adopt e-commerce, are in internal knowledge sharing and communication.
Article
The Internet has the ability to function as a business medium. Over one-third of US residents use the Internet, and nearly 40% use it as a medium of business (electronic-commerce). As this percentage continues to grow, so does the need to understand why and how users choose to adopt. This information will afford researchers and e-commerce providers a better understanding of how to facilitate future adoption. Through the diffusion of innovations model, this study revisits traditional and current concepts of adoption by investigating the adoption of four e-commerce activities currently available to Internet users: (1) online shopping, (2) online banking, (3) online investing, and (4) electronic payment for an Internet service (i.e., access to exclusive sites). Results indicate that six attributes common to the diffusion model (i.e., perceived convenience and financial benefits, risk, previous use of the telephone for a similar purpose, self-efficacy, and Internet use) all play a significant role in the adoption processes. Results also indicate that when users decide to adopt one of these activities they tend to adopt another. Finally, a discussion explores how to extend the model identified in this study by assessing possible negative outcomes of diffusion.
Article
Electronic commerce (EC) is possibly the most promising application of information technology witnessed in recent years. It is revolutionizing supply-chain management and has enormous potential for manufacturing, retail and service operations. The tremendous importance of EC has prompted us to write this paper. We have attempted to define e-commerce and examine major EC elements that link organizational systems. The application of EC in manufacturing, retailing and service operations is examined, and a framework for describing EC components and their role in different areas of an organization is proposed. Finally, we summarize our findings and conclusions.
Article
Small- to medium-sized businesses (SMEs) are emerging as significant Internet users and like their larger counterparts increasingly adopting e-commerce. This research suggests that SMEs in different industry sectors may adopt different strategies for e-commerce and have different needs for training and support. It also explores the possibility that the Internet may not be an unmitigated blessing. It can pose both a threat and an opportunity for SME business strategies. Survey results in the eastern England region of the UK show that despite recent setbacks to the dot-com sector, SMEs are placing e-commerce at the centre of their technology and corporate strategies and plan to use the Internet as a means for achieving transformational change.
Article
Firms are undertaking growing numbers of e-commerce initiatives and increasingly making significant investments required to participate in the growing online market. However, empirical support for the benefits to firms from e-commerce is weaker than glowing accounts in the popular press based on anecdotal evidence would lead us to believe. In this paper, we explore the following questions: What are the returns to shareholders in firms engaging in e-commerce? How do the returns to conventional, brick and mortar firms from e-commerce initiatives compare with returns to the new breed of net firms? How do returns from business-to-business e-commerce compare with returns from business-to-consumer e-commerce? How do the returns to e-commerce initiatives involving digital goods compare to initiatives involving tangible goods? We examine these issues using event study methodology and assess the cumulative abnormal returns to shareholders (CARs) for 251 e-commerce initiatives announced by firms between October and December 1998. The results suggest that e-commerce initiatives do indeed lead to significant positive CARs for firms' shareholders. While the CARs for conventional firms are not significantly different from those for net firms, the CARs for business-to-consumer (B2C) announcements are higher than that for business-to-business (B2B) announcements. Also, the CARs with respect to e-commerce initiatives involving tangible goods are higher than for those involving digital goods. Our data were collected in the last quarter of 1998 during a unique bull market period and the magnitudes of CARs (between 4.9 and 23.4 percent for different sub-samples) in response to e-commerce announcements are larger than those reported for a variety of other firm actions in prior event studies. This paper presents the first empirical test of the dot com effect, validating popular anticipations of significant future benefits to firms entering into e-commerce arrangements.
Applications of Data Mining to Electronic Commerce
  • J Schafer
  • Joseph A Ben
  • John Konstan
  • Riedl
Schafer, J. Ben, Joseph A. Konstan, and John Riedl. "E-commerce recommendation applications." Applications of Data Mining to Electronic Commerce. Springer US, 2001. 115-153.