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COMMUNICATION IN THE WORKPLACE: GUIDELINES FOR IMPROVING EFFECTIVENESS

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Abstract

Communication is the process of transmitting information and common understanding from one person to another. Communication in the workplace is critical to establishing and maintaining quality working relationships in organisations. This paper discusses the communication process, barriers to communication, and provides guideline for administrators to improve communication effectiveness.
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COMMUNICATION IN THE WORKPLACE: GUIDELINES FOR IMPROVING
EFFECTIVENESS
Akua Ahyia Adu-Oppong1 & Emmanuel Agyin-Birikorang2
1College of Technology Education, Kumasi-University of Education, Winneba- Ghana
2 University of Education, Winneba- Ghana
ABSTRACT
Communication is the process of transmitting information and common understanding from one person to another.
Communication in the workplace is critical to establishing and maintaining quality working relationships in
organisations. This paper discusses the communication process, barriers to communication, and provides guideline for
administrators to improve communication effectiveness.
Key words: Communication, Effectiveness, Administrators, Workplace, Guidelines
Introduction
Fundamental and vital to all administrative functions, communication is a means of transmitting information and
making oneself understood by another or others (Sanchez & Guo, 2005). Communicating effectively is an art and must
be practiced effectively at workplace for better output and successful achievement of goals of an organisation.
Communication is a major challenge for administrators because they are responsible for providing information, which
results in efficient and effective performance in organisations. The study of communication is important, because every
administrative function and activity involves some form of direct or indirect communication. Whether planning and
organising or leading and monitoring, administrators communicate with and through other people. This implies that every
person’s communication skills affect both personal and organisational effectiveness (Brun, 2010; Summers, 2010). It
seems reasonable to conclude that one of the most inhibiting forces to organisational effectiveness is a lack of effective
communication (Lutgen-Sandvik, 2010). Good communication skills are very important to ones success as an
administrator (Yate, 2009). It is therefore essential for administrators to endeavour to become effective communicators.
This paper discusses the communication process and the importance of communication in the workplace and provides
guidelines on how administrators can improve their communication skills and effectiveness.
Communication
Communication can be defined as the process of transmitting information and common understanding from one
person to another (Keyton, 2011). It is the creation or exchange of thoughts, ideas, emotions, and understanding between
sender(s) and receiver(s). It is essential to building and maintaining relationships in the workplace. Although
administrators spend most of their time communicating (sending or receiving information), one cannot assume that
meaningful communication occurs in all exchanges (Dunn, 2002). Once a memorandum, letter, fax, or e-mail has been
sent, many are inclined to believe that communication has taken place. However, communication does not occur until
information and understanding have passed between sender and the intended receiver.
To make oneself understood as intended is an important part of communication. A receiver may hear a sender but
still not understand what the sender’s message means. Being constantly engaged in encoding and decoding messages
does not ensure that an administrator is an expert in communication. Understanding is a personal matter between people,
and different people may interpret messages differently. If the idea received is not the one intended, communication has
not taken place; the sender has merely spoken or written.
Communication Process
Two common elements in every communication exchange are the sender and the receiver. Figure 1 reflects the
definition and identifies the important elements of the communication process (McShare & Von Glinow, 2003)
Sender Receiver
Medium
Barriers
Environmental
Personal
Figure 1: The Communication Process
Message
Receive
Decode
Feedback
Create
Encode
Feedback
Receive
Decode
Message
Create
Encode
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Figure 1 illustrates the communication process. The sender initiates the communication. A sender uses words and
symbols to put forth information into a message for the receiver, the individual(s) receiving the message. In the
workplace, the sender is a person who has a need or desire to convey an idea or concept to others, the sender is a person,
department, or unit of an organisation or system who originates the message. The sender encodes the idea by selecting
words, symbols, or gestures with which to compose a message. The message is the outcome of the encoding, which takes
the form of verbal, nonverbal, or written language. The receiver is the individual to whom the message is sent, the
receiver decodes the received message into meaningful information. Accurate decoding of the message by the receiver is
critical to effective communication. The closer the decoded message gets to the intent of the sender, the more effective
the communication. However, environmental and personal barriers can hamper the communication process. A barrier is
anything that distorts the message. Different perceptions of the message, language barriers, interruptions, emotions, and
attitudes are examples of barriers.
Finally, feedback occurs when the receiver responds to the sender's message and returns the message to the sender.
Feedback allows the sender to determine whether the message has been received and understood. Feedback is the
destination’s reaction to a message (Certo, 1992). It is an important element of communication since it allows for
information to be shared between the receiver and sender in a two-way communication. The elements in the
communication process determine the quality of communication. A problem in any one of these elements can reduce
communication effectiveness (Keyton, 2011).
Channels of Communication
A message is sent through a medium or channel, which is the carrier of the communication. Selection of the
particular medium for transmitting the message can be critical, because there are many choices. The medium can be
verbal, nonverbal, written, computer-aided or electronic. For written media, an administrator or other organisation
members may choose from memos, letters, reports, bulletin boards, handbooks, newsletters, and the like. For verbal
media, choices include face-to-face conversations, telephone, computer, public address systems, closed-circuit television,
tape-recorded messages, sound or slide shows, e-mail, and so on. Nonverbal gestures, facial expressions, body position,
and even clothing can transmit messages. People decode information selectively (Keyton, 2010).
Importance of Communication in the Workplace
There is no denying the importance of communication in the workplace, considering the fact that in an organisation
people belonging to different social and professional backgrounds come together to work for the same goals. Often it is
seen that administrators do not realise the importance of communication at work and thus do not convey their ideas,
organisational goals, vision, etc. very clearly. When administrators in an organisation are unable to create an environment
which promotes open and clear communication, it can have negative repercussions on the work culture and the employee
productivity. The importance of effective workplace communication is discussed below:
Creates job satisfaction- Organisations which encourage an open and easy correspondence between seniors and
subordinates face lesser employee turnover. If the work environment is friendly where the subordinates are
encouraged to communicate their ideas to their administrators regarding work-related issues, and their feedback
is given due consideration, it motivates the employees to work better and makes them feel valued in the
organisation. Thus, effective communication in the workplace helps in building loyalty and trust which
eventually attributes to greater job satisfaction.
Lesser conflicts- Open communication in the workplace can help prevent and resolve many conflicts.
Workplace conflicts are easily resolved through open and clear communication and mutual discussions; this can
lead to personal and professional growth.
Increases productivity- Effective communication at work is the most important issue for the success and failure
of an organisation. Every organisation has a set of clearly defined goals, objectives and vision. If an
administrator is clear in his/her communication, the subordinates will know exactly what the organisation wants
and thus, will be able to deliver the same to the best of their abilities. Thus, the importance of communication
skills can be judged from the fact that it leads to better deliverance of work, increasing workplace productivity.
Formation of relationships- Open communication, whether between the employees and administrators or
between the management and employees, leads to the formation of better personal and professional
relationships. This makes the employees feel genuinely cared and valued for, and they are more likely to remain
loyal to the organisation. This creates a friendly environment and promotes a better working relationship which
is conducive to the work.
Proper utilisation of resources- If an organisation faces problems, crisis and conflicts due to miscommunication
between the staff members, it causes unnecessary delays in the daily work. This leads to wastage of resources
and lowers the overall work productivity. So an environment of good communication is a must for any
organisation to better utilise its resources and increase productivity.
Barriers to Effective Communication
An administrator has no greater responsibility than to develop effective communication (Pauley, 2010). Why then
does communication break down? On the surface, the answer is relatively simple. The elements of communication as the
sender, the encoding, the message, the medium, the decoding, the receiver, and the feedback have been identified. If
barriers exist in these elements in any way, complete clarity of meaning and understanding does not occur. According to
Shaw (2011) the greatest problem with communication is the illusion that it has been accomplished. As illustrated in
Figure 1, several forms of barriers can impede the communication process. Rakich and Darr (2000) classify these barriers
into two categories: environmental and personal. Both barriers can block, filter, or distort the message as it is encoded
and sent, as well as when it is decoded and received.
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Environmental Barriers
Environmental barriers are characteristic of the organization and its environmental setting. Examples of
environmental barriers include competition for attention and time between senders and receivers. Multiple and
simultaneous demands cause messages to be incorrectly decoded. The receiver hears the message, but does not
understand it. Due to inadequate attention paid to the message, the receiver is not really “listening.” Listening is a process
that integrates physical, emotional, and intellectual inputs into the quest for meaning and understanding. Listening is
effective only when the receiver understands the sender’s messages as intended. Thus, without engaging in active
listening, the receiver fails to comprehend the message.
Time is another barrier. Lack of time prevents the sender from carefully thinking through and thoroughly structuring
the message accordingly, and limits the receiver’s ability to decipher the message and determine its meaning. Other
environmental barriers include the organisation’s managerial philosophy, multiple levels of hierarchy, and power or
status relationships between senders and receivers (Sanchez & Guo, 2005).
Managerial philosophy can promote or inhibit effective communication. Managers who are not interested in
promoting intra-organisational communication upward or disseminating information downward will establish procedural
and organisational blockages. By requiring that all communication follow the chain of command, lack of attention and
concern toward employees is a sign of a managerial philosophy that restricts communication flows. Furthermore, when
subordinates encounter administrators who fail to act, they are unwilling to communicate upward in the future, because
communications are not taken seriously. Managerial philosophy not only affects communication within the organisation,
but also impacts the organisation’s communications with external stakeholders.
Power or status relationships can also effect transmission of a message. An unharmonious supervisorsubordinate
relationship can interfere with the flow and content of information. Moreover, a staff member’s previous experiences in
the workplace may prevent open communication due to fear of negative sanctions as a result. For instance, a poor
supervisorsubordinate relationship inhibits the subordinate from reporting that the project is not working as planned.
Fear of the power and status of the administrator is a common barrier to communication.
Another environmental barrier that may lead to miscommunication is the use of specific terminology unfamiliar to
the receiver or when messages are especially complex. Communication between people who use different terminology
can be unproductive simply because people attach different meanings to the same words. Thus, misunderstanding can
occur due to unfamiliar terminology. Today's complex organisational systems are highly specialised, organisations have
staff and technical experts developing and using specialised terminology that only other similar staff and technical
experts can understand, and if people do not understand the words, they cannot understand the message.
Personal Barriers
Personal barriers arise due to an individual’s frame of reference or beliefs and values. They are based on one’s socio-
economic background and prior experiences and shape how messages are encoded and decoded. One may also
consciously or unconsciously engage in selective perception or be influenced by fear or jealously. For example, some
cultures believe in “do not speak unless spoken to” or never question elders” (Longest et al., 2000). These inhibit
communication. Others accept all communication at face value without filtering out erroneous information. Still others
provide self-promotion information, intentionally transmitting and distorting messages for personal gain. Unless one has
had the same experiences as others, it is difficult to completely understand their message. In addition to frame of
reference, one’s beliefs, values, and prejudices also can alter and block messages. Preconceived opinions and prejudices
are formed based on varying personalities and backgrounds.
Two additional personal barriers are status quo and evaluating the sender to determine whether one should retain or
filter out messages. For instance, an administrator always ignores the complaints from the receptionist, because the
receptionist tends to exaggerate issues and events. However, one must be careful to evaluate and distinguish
exaggerations from legitimate messages. Status quo is when individuals prefer the present situation. They intentionally
filter out information that is unpleasant. For example, an administrator refuses to tell staff of an impending dismissal. To
prevent disorder, the administrator postpones the communication to retain status quo.
A final personal barrier is lack of empathy, in other words, insensitivity to the emotional states of senders and
receivers. Empathy is the ability to put one's self into another's shoes. The empathetic person is able to see the world
through the eyes of the other person. Research shows that lack of empathy is one of the major obstacles to effective
communication (Eisenberg, 2010).
Overcoming Communication Barriers
Recognising that environmental and personal barriers exist is the first step to effective communication. By becoming
cognisant of their existence, one can consciously minimise their impact. However, positive actions are needed to
overcome these barriers. Longest et al (2000) provide us with several guidelines for overcoming communication barriers:
Environmental barriers are reduced if receivers and senders ensure that attention is given to their messages and
that adequate time is devoted to listening to what is being communicated.
A management philosophy that encourages the free flow of communication is constructive.
Reducing the number of links (levels in the organisational hierarchy or steps between the sender and the receiver
reduces opportunities for distortion.
The power/status barrier can be removed by consciously tailoring words and symbols so that messages are
understandable; reinforcing words with actions significantly improves communication among different
power/status levels.
Using multiple channels to reinforce complex messages decreases the likelihood of misunderstanding.
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Personal barriers to effective communication are reduced by conscious efforts of senders and receivers to understand
each other’s values and beliefs. One must recognise that people engage in selective perception and are prone to jealously
and fear. Sharing empathy with those to whom messages are directed is the best way to increase effective
communication.
Use techniques that extend beyond traditional organisational lines to facilitate communication. For instance, the
use of diagonal communication that flows through task forces or committees enhances communication
throughout the organisation.
Use management processes that are cross-organisational rather than confined to functional or department
procedures. Implementing management processes in the areas of planning, controlling, and managing
information systems facilitate communication.
Use human resources policies and procedures (job training and job rotation) to enhance cooperation among
members in organisations.
Use management processes to resolve conflicts in an equitable manner to produce effective communication.
Improving Communication Effectiveness
Once environmental and personal barriers are dealt with, a way is paved for improving communication in the
organisation. Effective communication being a two-way process requires effort and skill by both sender and receiver.
Administrators will at times assume each of these roles in the communication process. In view of this, guidelines for
improving communication effectiveness, including senders’ and receivers’ responsibilities are discussed below:
Sender's Responsibilities
Several communication theorists (Cheney, 2011; Keyton, 2011; Tourish, 2010; Lunenburg, 2010) have proposed
ten guidelines of good communication, which are particularly applicable to the sender. These guidelines, together with a
basic understanding of the communication process itself, should provide a good foundation for developing and
maintaining an effective set of interpersonal communication skills, which administrators can use when communicating
with various stakeholders.
1. Administrators need to clarify their ideas before communicating. The more systematically administrators
analyse the problem or idea to be communicated, the clearer it becomes. This is the first step toward effective
communication. Many communications fail because of inadequate planning. Good planning must consider the goals,
attitudes, and needs of those who will receive the communication and those who will be affected by it.
2. Administrators need to examine the true purpose of each communication. Before administrators communicate,
they must ask themselves what they really want to accomplish with their message (obtain information, initiate action, or
change another person's attitude?) Administrators need to identify their most important goal and then adapt their
language, tone, and total approach to serve that specific objective. Administrators should not try to accomplish too much
with each communication because the sharper the focus of their message, the greater its chances of success.
3. Administrators need to consider the total physical and human setting. Meaning and intent are conveyed by
more than words alone. Many other factors influence the overall impact of a communication, and administrators must be
sensitive to the total setting in which they communicate: the circumstances under which an announcement or decision is
made; the physical setting, whether the communication is made in private or otherwise; the social climate that pervades
work relationships within the department and sets the tone of its communications; custom and practice, the degree to
which the communication conforms to, or departs from, the expectations of the audience. Administrators should
constantly be aware of the total setting in which they communicate. Like all living things, communication must be
capable of adapting to its environment.
4. Administrators need to consult with others, when appropriate, in planning communications. Frequently, it is
desirable or necessary to seek the participation of others in planning a communication or in developing the facts on which
to base the communication. Such consultation often lends additional insight and objectivity to the message. Moreover,
those who have helped plan the communication will give it their active support.
5. Administrators need to be mindful, while communicating, of the overtones as well as the basic content of the
message. The administrator’s tone of voice, expression, and apparent receptiveness to the responses of others all have
tremendous impact on those the administrator wishes to reach. Frequently overlooked, these subtleties of communication
often affect a listener's reaction to a message even more than its basic content. Similarly, the administrator’s choice of
language particularly his/her awareness of the fine shades of meaning and emotion in the words used predetermines in
large part the reactions of the listeners.
6. Administrators need to take the opportunity, when it arises, to convey something of help or value to the
receiver. Consideration of the other person's interests and needs, trying to look at things from the other person's point of
view frequently points up opportunities to convey something of immediate benefit or long-range value to the other
person. Staff members are most responsive to administrators whose messages take staff interests into account.
7. Administrators need to follow up their communication. An administrator’s best efforts at communication may
be wasted, and he/she may never know whether he/she has succeeded in expressing his/her true meaning and intent if
he/she does not follow up to see how well he/she has put his/her message across. An administrator can do this by asking
questions, by encouraging the receiver to express his/her reactions, by follow-up contacts, and by subsequent review of
performance. An administrator needs to make certain that every important communication has feedback so that complete
understanding and appropriate action result.
8. Administrators need to communicate for tomorrow as well as today. Although communications may be aimed
primarily at meeting the demands of an immediate situation, they must be planned with the past in mind if they are to
maintain consistency in the receiver's view. Most important, however, communications must be consistent with long-
range interests and goals. For example, it is not easy to communicate frankly on such matters as poor performance or the
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shortcomings of a loyal staff member, but postponing disagreeable communications makes these matters more difficult in
the long run and is actually unfair to staff and the organisation.
9. Administrators need to be sure that their actions support their communications. In the final analysis, the most
persuasive kind of communication is not what administrators say, but what they do. When administrators’ actions or
attitudes contradict their words, others tend to discount what they have said. For every administrator, this means that
good supervisory practices such as clear assignment of responsibility and authority, fair rewards for effort, and sound
policy enforcement serve to communicate more than all the gifts of oratory.
10. Administrators need to seek, not only to be understood, but to understand and be a good listener. When an
administrator starts talking, he/she often ceases to listen, at least in that larger sense of being attuned to the other person's
unspoken reactions and attitudes. Even more serious is the occasional inattentiveness an administrator may be guilty of
when others are attempting to communicate with him. Listening is one of the most important, most difficult, and most
neglected skills in communication. It demands that the administrator concentrate not only on the explicit meanings
another person is expressing, but also on the implicit meanings, unspoken words, and undertones that may be far more
significant. Thus, an administrator must learn to listen with the inner ear if he/she is to know the inner person.
Receiver's Responsibilities
Communication depends on the ability not only to send but also to receive messages. So the ability to listen
effectively greatly enhances the communication process (Lunenburg, 2010). But many of us are not good listeners.
Effective listening skills can be developed, however. Kneen (2011) proposes ten guidelines for good listening:
1. Stop talking. You cannot listen if you are talking.
2. Put the talker at ease. Help a person feel free to talk. This is often called a permissive environment.
3. Show a talker that you want to listen. Look and act interested. Listen to understand rather than to oppose.
Listening requires two ears, one for meaning and one for feeling.
4. Remove distractions. Stay focused and pay attention.
5. Empathize with talkers. Try to help yourself see the other person's point of view.
6. Be patient. Allow plenty of time. Do not interrupt a talker. Do not start for the door or walk away.
7. Hold your temper. An angry person takes the wrong meaning from words.
8. Go easy on argument and criticism. These put people on the defensive, and they may clam up or become
angry. Do not argue: Even if you win, you lose.
9. Ask questions. This encourages a talker and shows that you are listening. It helps to develop points further.
10. Stop talking. This is first and last, because all other guides depend on it. You cannot do an effective
listening job while you are talking. Nature gave people two ears but only one tongue, which is a gentle hint that
they should listen more than they talk. Administrators who do not listen have less information for making sound
decisions.
Conclusion
Communication in the workplace is critical to establishing and maintaining quality working relationships in
organisations. As a process of transmitting information and common understanding from one person to another, effective
communication in the workplace is important because every administrative function and activity involves some form of
direct or indirect communication. Consequently, to improve the effectiveness of communications, administrators must
develop an awareness of the importance of sender's and receiver's responsibilities and adhere to active listening skills.
Effective communication skills in the workplace will improve an administrator’s ability to be a strong leader.
Administrators should therefore create an environment wherein problems, plans, issues, opinions, thoughts and ideas
pertaining to work, are discussed and handled in a professional, proficient manner through positive and effective
communication.
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... It could be considered as the making and transmitting of data , ideas and information between transmitters and recipients . Communication does not mean the process of just sending an E-mail , letter or message to one party , but it includes the common understanding between sender and receiver , which would result in enhancing relationships in the work place , the fact that administrator spent a lot of time in communication processes , is not an evidence that communication took place in these processes [11]. ...
... The verbal media include a selections of face-toface conversations, telephone, computer, public address systems, television system, taped messages, sound or slide shows and E-mail. Then the nonverbal medium gestures, facial expressions, body language , and even covering will transmit messages [11] .The number of communication channels is shown in equation (3.1) [27]. ...
... Most administrators do not fully understand the level of importance that could be achieved from communication processes in the work place . This level could ensure the deliverance of ideas , and goals between people with different professional and cultural origins ,the employees productivity and organization performance could be affected in a negative way due to the lack of method for communication , the following five benefits may illustrate the benefits of communication [11]: ...
Thesis
Full-text available
The communication management system(CMS) plays an active role in Iraqi consultant bureaus , the work of consultant bureaus characterized by a special nature which includes many barriers in the communication field such as a technical and financial barriers and the barriers that are related to communication management system efficiency (CMSE) . The purpose of this study is to asset and improve the communication management system in the engineering consultant bureaus , through the personal interviews that were conducted by the researcher with a group of engineers and consultants in the engineering consultant bureaus , has been identified a problem that is represented by high cost , time delay and weak performance due to use of traditional communication tools . A questionnaire form was prepared and distributed among fifteen(15) consultant bureaus in Iraqi Universities that represent population study , one hundred fifty (150) form were distributed and sixty eight (68) forms were received , and then analyzed statistically by statistical packages for social science (SPSS) program during the period between December /2015 till April/ 2016. The data were analyzed , the most of communication technology used in the consultant bureaus was the mobile at rate (82.35%) , and Facebook was the most social media used at rate (50%) , in addition (78%) of study sample confirmed that there were department to communication management system in the consultant bureaus , and (97%) of the study sample confirmed there are no program in the bureaus to train the engineers in the communication management system , the study refers to that the paper post is the most commonly used among consultant bureau and the top administration and the bureau and customer at rate (64.4%) , (50%) respectively . In order to evaluate and improve the communication management system , many solutions and suggestions were put to reduce the barriers that face these bureaus in the field of communication , by making communication management program(CMP) that is made by using (Visual Basic) language , through deriving a two main equations to measure the efficiency and the barriers of communication management system(CMS). III The (CMP) was verified by an evaluation questionnaire that was distributed among fifteen (15) engineers, it shows the result that all of study samples (100%) referred to the easy use of the program , and (73%) of study sample confirmed that the program discusses three issues of time , cost and performance , while the result showed half of study sample confirmed the accuracy of (CMP) to assess reality of CMS , then the analyzed result showed that (53%) of study sample shows that program is very good for both raising the performance among the staff of the C.B in the terms of importance . The program was applied to five consultant bureaus for the purpose of validation the program , and the researcher found the C.B of Al-Kufa University got a highest degree in (CMSE) and lower degree in (CMSB) , while the C.B of Diyala University got a lower degree in CMSE and higher degree in CMSB . The CMSE is increasing when reapplied the CMP and after taking in consideration the proposed tools in CMP . Finally the researcher can be rebuild the CMP by (HTML) in order to be available for all .
... Furthermore, communication involves exchanging intended or unintended information; however, this information could be either ideas, instructions, or emotions. On the other side, methods of information exchange include written, formal, informal, vocal, gestural, and verbal approaches [14]. Moreover, Bowen Edward defines information as processed data with clear and explicit meaning [5]. ...
... Thirdly, the message may be a written document, a presentation, or an advertisement [15].between individuals and organizations for the communication process to be effective [14]. Fourthly, a communication channel could be verbal, nonverbal, written, computer-assisted, or electronic. ...
... Specifically, communication is the possibility of obtaining, coordinating, exchanging, and disseminating all relevant information among those concerned; meanwhile, information is defined as the data that is processed, coordinated, and presented in a clear format to be easily understood [5]. Construction projects also undergo sequential work stages during construction, which requires a vast [14]. According to the Project Management Institute (PMI), 55% of project success depends on effective stakeholder communication [17]. ...
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In Egypt’s construction industry, achieving successful project performance is still a challenge, particularly in construction projects involving multiple stakeholders, where the requirements increase and different management approaches between the multi-stakeholders during project phases affect the communication process. However, the reliance on traditional methods of transmitting information and communicating between all parties results in many problems. Therefore, many software and technologies are developed to improve communication management and address the challenges of complying with the information that stakeholders require. BIM technology has emerged as a suitable platform for information exchange and visualization, which can aid in increasing the quality of information transfer and exchange to ease construction management and improve building performance. Thus, this research aims to improve building performance by improving communication management in construction projects using BIM. A qualitative research methodology is adopted to achieve the aim of this research. It is based on an analytical study of a literature review, a case study on a BIM project in Egypt and semi-structured interviews carried out in the Grand Egyptian Museum project. The research outcome lies in exploring the role of BIM to achieve the most possible benefits and raise the management performance of the communication process during construction.
... In a workplace, communication is important to establish and maintain quality working relationships. (Adu-Oppong & Agyin-Birikorang, 2014). It is a process through which employees exchange ideas, thoughts, and emotions. ...
... The results revealed that positive communication is essential to achieving success in any workplace. When an employee expresses his opinion to his coworkers or bosses, he must be listened to (Adu-Oppong & Agyin-Birikorang, 2014). Making objectives and goals clear is another factor in achieving success in a workplace. ...
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It is a well-known fact that at the workplace, being too authoritative or, in other words, being 'bossy' does not always work. The more co-workers can communicate with each other without hesitation, the better the chances of establishing harmony in the workplace. Hence the researchers intend to focus on the causes of having a poor influence/ negative influence in any workplace and how positive influencing skills help maintain good rapport with co-workers, paving a bridge to their career success. To address these queries, the researchers collected data by distributing a questionnaire to (N=300) professionals who were working in various fields. All the subjects agreed largely with the researchers' hypothesis that positive influencing skills are necessary to begin, sustain, and grow professionally. The findings show that in any workplace, trust, respect, and harmony are needed, which depends on the relationship among co-workers. People can gain trust and respect based on how they influence others through interaction or communication at the workplace. Therefore, based on the findings and the researchers' experience, the paper suggests developing and practicing positive influencing skills in the workplace.
... This article reports some results from a broader qualitative study whose main objective was to explore in a comprehensive manner how essential workers interacting with the public and their supervisors understand the situation, make choices, and navigate through public health recommendations to mitigate the contagion of COVID-19 at work. 1 Many essential workers were employed in jobs involving direct contact with the public, many of them in various forms of precarious work. ...
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Introduction The issue of communications in the public space, and in particular, in the workplace, became critical in the early stages of the SARS-CoV-2 pandemic and was exacerbated by the stress of the drastic transformation of the organization of work, the speed with which new information was being made available, and the constant fear of being infected or developing a more severe or even fatal form of the disease. Although effective communication is the key to fighting a pandemic, some business sectors were more vulnerable and affected than others, and the individuals in particular socio-demographic and economic categories were proportionately more affected by the number of infections and hospitalizations, and by the number of deaths. Therefore, the aim of this article is to present data related to issues faced by essential workers interacting with the public and their employers to mitigate the contagion of SARS-CoV-2 (COVID-19) at work. Methods Following the constructivist paradigm, an interpretative qualitative design was used to conduct one-on-one interviews with precarious/low-wage, public-contact workers (N = 40), managers (N = 16), and key informants (N = 16) on topics related to their work environments in the context of COVID-19 prevention. Results This article has highlighted some aspects of communication in the workplace essential to preventing COVID-19 outbreaks (e.g., access to information in a context of fast-changing instructions, language proficiency, transparency and confidentiality in the workplace, access to clear guidelines). The impact of poor pre-pandemic working relations on crisis management in the workplace also emerged. Discussion This study reminds us of the need to develop targeted, tailored messages that, while not providing all the answers, maintain dialog and transparency in workplaces.
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Effective communication is crucial for cohesive team dynamics in higher education settings, going beyond individual interaction. This chapter discussed the effective communication and information sharing towards the development effective and high Performing teams in higher education. In higher education institutions, email, bulletin boards, messaging applications, and questionnaires are efficient means of communication in order for high performing teams. It is revealed that communication obstacles including language, cultural, psychological, emotional, environmental, and physical barriers are the main hindrance of effective communication. In order to surmount these challenges, the study proposes an emotional intelligence model of communication to overcome the identified obstacles because they have psychological impact on communicators and for the development of high performing teams. As a result, recommend that self-acknowledgment and positive interpersonal relationships, which are fundamental components of emotional intelligence be considered to develop high performing teams.
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Several fundamental organisational difficulties are founded in generational dynamics.(Joshi et al., 2011) In today's fast-paced and chaotic corporate world, successful communication is essential Effective communication depends heavily on the content, pitch, tone, structure, civility, and the interaction of all these elements. Good communication methods boost staff performance and team building.(Bates, 2018). My goal in writing the paper is to demonstrate how important efficient communication is to the survival and growth of any business enterprise and showcase how significant it is to the success of any organisation or corporation. communication is essential for closing the generational divide in the workplace by encouraging respect, cooperation, and understanding between workers of all ages. Through the promotion of transparent and sincere communication, companies may establish a peaceful and diverse workplace where workers of all generations can flourish..(Kapoor & Solomon, 2011) In order to enhance effective business communication, this paper aims to discuss the experiment and provide ideas for improving workplace communication between two or more individuals of an organisation. The openness for communication leads to better connected employees. Also with clear, correct and transparent communication policies employee don't have fear in exchanging information between various levels and with managers; and good organizational culture prevails thus better workplaces. The content, pitch, tone, structure, politeness, and the combination of all these plays a vital role in effective communication. Team building and the performance of employees increases with good communication practices. My aim in this paper is to showcase that the triumph of the organization. Effective communication is critical to the survival and growth of any business, and it is the foundation upon which our business operates. With this dynamic and turbulent business environment effective communication is the key to success. Introduction: Communication is information exchanged verbally, in writing, or through another media is called communication. The information may be conveyed verbally, in writing, symbolically, by gestures, signs, behaviour, etc. In today's diverse workplace, organizations are faced with the unique challenge of managing employees from multiple generations. With Baby Boomers, Gen X, Gen Y (Millennials), and Gen Z all working side by side, understanding and effectively managing generational differences has become essential for organizational success. One key aspect of managing a multigenerational workforce is the implementation of communication strategies that cater to the diverse communication styles and preferences of each generation. Husain, Zareen (2013) In the modern workforce, four generations frequently work side by side, making it more varied than ever. Modern approaches to be used by successful utilities to recognise this diversity and improve the workplace.(Mestayer, 2008) In today's environment, a multitude of causes contribute to the generation gap that exists between the younger generation and the previous two generations. Differential traits in personality, technology, work ethics, and lifestyle are specific elements that cause disparities between generations as a result of the modern period, the information economy, the global environment, and the technological revolution. The psychology of today's youth differs from that of the previous two generations. Some of them might have grown up in child-centered settings where they got their wish fulfilment and their parents' love and care. (Dhiman & Jain, 2016) The foundation of any effective organisation is communication. However, communication can become a difficult and complex task when overseeing a staff that is composed of several generations. Prasad, V., and Shrivastava, S. (2019) Every generation has a unique communication style that is influenced by things like social standards, technology, and upbringing. Effective management requires an understanding of these distinctions and the adaptation of communication tactics accordingly. This paper explores the role of communication strategies in managing a multigenerational workforce. It looks at the various generations' distinct communication styles, the opportunities and problems they provide, and the tactics managers can employ to close the communication gap. Organisations may foster a more inclusive and productive work environment where employees of all ages feel valued and understood by recognising and utilising the communication preferences of each generation. The definition of "transmitting information in a way that allows one to be understood by others" applies to the workplace. Sanchez and Guo (2005). It is basic all the employee should communicate well in order for them to accomplish their goals and accomplishments on the job more quickly. As virtual meetings and teleconferencing become more prevalent in today's workplace, clear and succinct communication is anticipated. (2017) Bucăţa and Alexandru Marius Rizescu George There is no denying the importance of effective communication in the workplace. especially because people in 21st-century workplaces come from a diverse range of social, professional, and cultural backgrounds to accomplish common goals. In today's workplace, teleconferencing and virtual meetings are becoming more and more common, and as a result, precise and concise communication is expected. (2017) Bucăţa, George, and Alexandru Marius Rizescu Furthermore, we must acknowledge that teams comprising individuals from up to four distinct age groups and generations exist in today's workplace. Thus, the disparity in perspectives, convictions, and To prevent disputes, thought and communication must be in sync. M. Cecil Smith (2000). It's time for language to be deliberately employed to help resolve a variety of communication-related workplace issues.
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Why are philosophers - as opposed to, say, linguists and psychologists - puzzled by language? How should we attempt to shed philosophical light on the phenomenon of language? How to Understand Language frames its discussion of the philosophy of language with these two central questions. Bernhard Weiss first explores the reasons why language is so hard to understand from a philosophical point of view and then begins the search for a productive approach to the philosophical task of understanding language. After finding fault with approaches based on philosophical analysis or translation, Weiss undertakes an extended investigation of the programme of constructing a theory of meaning. Weiss endorses Donald Davidson’s advocacy of that approach, which is pivotal to the discussion, but he argues strongly against the roles of both truth theory and radical interpretation. In doing so, he offers novel arguments for a number of distinctive claims about some key issues in philosophy of language, centrally, those of the normativity and publicity of meaning. How to Understand Language presents a fresh approach to many issues of abiding interest in the philosophy of language.
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Listening, Sixth Edition takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER listening model. The text encourages students to view listening as a process involving six interrelated components, which are developed along the parallel dimensions of theory and skill building. This new edition offers a companion website as well as additional and updated cases, in-text exercises, and questions for discussion. Throughout the text, new content has been added to address students’ world of evolving technology and expanding social boundaries. Included in the new edition: • The complexities of listening to social media and the unique challenges presented by mediated communication • New and expanded topics in Listening Challenges, including listening as it relates to career communication and business contexts • Suggested techniques for encouraging others to listen • The new requirements of listening across cultural and generational boundaries, emphasized throughout • Opening cases that present timely issues related to the listeners’ social responsibilities • A personal journal assignment in each chapter.
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Why is it that more and more people like their work, but can no longer support the conditions under which they must practice it? What is impeding the improvement of occupational health and organizational effectiveness? The authors share their knowledge of the missing pieces that are preventing these improvements to the workplace.
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Thank you for your interest in my work. This is a book published by Sage. I do not have copies to share. Perhaps your library can inter-library loan it for you. Best/joann