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Emotional Intelligence: Why It Can Matter More Than IQ

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... Esto es esencial para el ejercicio de un liderazgo participativo y para el desarrollo de una cultura institucional basada en el diálogo y la inclusión. Según Goleman (1995), las organizaciones emocionalmente inteligentes son aquellas que reconocen el valor de la expresión emocional regulada y del feedback constructivo como elementos que promueven la adaptabilidad colectiva. ...
... Expresar emociones con claridad, reconocer los sentimientos ajenos y mantener el equilibrio ante situaciones complejas son competencias propias de la inteligencia emocional, las cuales se cultivan mediante la comunicación asertiva (Goleman, 1995). Esta forma de comunicación ayuda al hablante a validar su mundo interno y al oyente a desarrollar empatía, elementos esenciales para el bienestar psicológico y la convivencia armónica en comunidades educativas o laborales. ...
... El impacto de estas intervenciones también ha sido evidente en la reducción de los niveles de ansiedad ante evaluaciones orales, una problemática señalada por más del 70% de los encuestados al inicio de la investigación. Gracias a la incorporación gradual de espacios de expresión libre, círculos de diálogo y ejercicios de autoafirmación verbal, se fortaleció la autoeficacia percibida de los estudiantes, permitiéndoles enfrentar situaciones comunicativas con menor tensión emocional (Goleman, 1995). ...
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Este artículo expone los resultados de una investigación con enfoque mixto —cuantitativo y cualitativo— orientada a analizar el impacto que tiene la carencia de habilidades de comunicación eficaz y asertiva en el desempeño académico de los estudiantes del Instituto Tecnológico Superior de Jerez (ITSJ). El estudio se desarrolló a partir de la aplicación de cuestionarios estructurados tipo Likert, entrevistas semiestructuradas y observaciones sistemáticas en el contexto escolar, dirigidas a una muestra representativa de estudiantes de distintas carreras. Los resultados revelan que una proporción significativa de los participantes experimenta dificultades para expresar ideas, interactuar con sus pares y participar activamente en el aula, lo cual se traduce en síntomas de ansiedad académica, bajo rendimiento escolar y limitaciones en el trabajo colaborativo. A nivel cualitativo, se identificaron patrones discursivos que evidencian sentimientos de inseguridad, baja autoestima comunicativa y percepción de falta de estrategias institucionales que promuevan una interacción efectiva.Estos hallazgos permiten concluir que la ausencia de competencias comunicativas no solo obstaculiza el desarrollo académico individual, sino que también afecta la calidad del proceso educativo en su conjunto. En consecuencia, se plantea la urgente necesidad de diseñar e implementar programas institucionales orientados a fortalecer las habilidades de comunicación asertiva y eficaz en el estudiantado, a fin de fomentar un entorno más participativo, inclusivo y propicio para el aprendizaje integral.
... Selain itu, Goleman (1995) dalam bukunya Emotional Intelligence menyoroti bahwa kemampuan untuk berkomunikasi dengan empati dan kesadaran sosial adalah bagian dari kecerdasan emosional yang penting. Sikap berbahasa mencakup kemampuan ini, di mana seseorang harus bisa menyampaikan pesan dengan cara yang sensitif terhadap perasaan dan perspektif orang lain. ...
... Penggunaan kata-kata yang kasar, tidak sopan, atau menyesatkan dapat memicu reaksi negatif dan merusak hubungan. Goleman (1995) dalam Emotional Intelligence menunjukkan bahwa kecerdasan emosional, termasuk kemampuan berkomunikasi dengan empati dan kesadaran sosial adalah kunci untuk menghindari dan menyelesaikan konflik. Bahasa yang penuh empati dan perhatian terhadap perasaan orang lain membantu menciptakan komunikasi yang lebih efektif dan damai. ...
... Pembaca akan memahami bagaimana sikap berbahasa dapat memperkuat hubungan, meningkatkan kerja sama di tempat kerja, dan menjaga harmoni sosial. Goleman (1995) menekankan bahwa kemampuan berkomunikasi dengan empati dan kesadaran sosial adalah kunci dalam membangun hubungan yang sehat dan produktif. ...
... While AI excels in data processing and decision-making, it lacks emotional intelligence, an area in which humans still hold a significant advantage (Goleman, 2013). Emotional intelligence involves understanding one's emotions, managing interpersonal relationships, and empathizing with others-skills essential in environments where human judgment, customer interactions, and team dynamics remain crucial. ...
... Communication and collaboration are essential in teams that combine human intelligence with AI, ensuring effective integration of technology into workflows (Binns et al., 2018). Emotional intelligence helps workers manage the social and emotional aspects of AI integration, fostering a supportive work environment during periods of change (Goleman, 2013). Lastly, continuous learning equips employees to remain competitive by acquiring new skills that complement AI technologies and ensure that they can adapt to the evolving demands of the workforce (Davenport & Kirby, 2016). ...
... Emotional intelligence emerged as a critical skill in managing interpersonal relationships and navigating the social complexities of AI integration. Employees with high emotional intelligence are better able to manage their own reactions to change, provide support to colleagues, and create a positive work environment during transitions (Goleman, 2013). Empathy was specifically highlighted in customer-facing roles where employees need to combine AI-generated insights with a human touch to foster trust and satisfaction. ...
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The rapid advancement of Artificial Intelligence (AI) is transforming the workplace, demanding new ways of thinking, working, and adapting. In this dynamic environment, transversal skills-such as critical thinking, communication, collaboration, adaptability, and problem-solving-have become essential for employees to thrive. This paper explores the significance of transversal skills in navigating AI-driven workplace changes. It examines how these skills complement technical expertise and enable individuals to remain competitive in an AI-enhanced workplace. Through a review of existing literature, case studies, and expert insights, the study highlights the role of transversal skills in facilitating the effective integration of AI technologies, ensuring employees' adaptability, and fostering a culture of continuous learning and innovation. The findings suggest that organizations should prioritize the development of transversal skills alongside technical training to maximize the potential of AI and prepare the workforce for future challenges.
... Specifically, the emotional intelligence (EI) of leaders has surfaced as a crucial element in navigating workplace interactions, cultivating a culture of trust, and boosting employee involvement. Emotional intelligence, which encompasses the capacity to identify, comprehend, and regulate both personal emotions and the feelings of others, is essential for leaders responsible for inspiring their teams, maneuvering through intense circumstances, and fostering a constructive workplace environment (Goleman, 2018). Within the realm of the IT sector, where fostering employee involvement and dedication to the organization is crucial for keeping exceptional talent and boosting performance, leaders with emotional intelligence possess the ability to cultivate a setting that encourages teamwork, minimizes attrition, and improves overall job contentment. ...
... Emotional Intelligence (EI) plays a pivotal role in the effectiveness of leadership, influencing leaders' capacity to engage with their teams, manage obstacles, and cultivate constructive workplace atmospheres. Emotional intelligence is characterized as the capacity to identify, comprehend, and regulate one's own feelings, along with the feelings of those around them (Goleman, 2018). It encompasses five essential elements: self-awareness, selfregulation, motivation, empathy, and social competencies (Bar-On & Parker, 2018). ...
... The significance of emotional intelligence in leadership has been extensively recorded, with research emphasizing its beneficial influence on the effectiveness of leaders. According to Goleman (2018), emotional intelligence is a more crucial factor in achieving leadership success compared to conventional cognitive intelligence (IQ). Individuals in leadership positions who possess elevated emotional intelligence excel in regulating their feelings, cultivating trust among team members, and establishing a workplace environment that is both inclusive and nurturing. ...
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This research investigates the influence of leadership emotional intelligence (EI) on fostering employee engagement and enhancing organizational commitment in the information technology industry. The objective of this study is to evaluate the influence of different degrees of emotional intelligence in leaders on employee results, particularly focusing on engagement and commitment. Additionally, it seeks to investigate the moderating effects of various leadership styles, including transformational, transactional, and laissez-faire. A blended methodology was utilized, integrating numerical surveys alongside descriptive interviews to gather information. The study encompassed a total of 485 participants drawn from various IT companies across India. To evaluate the hypotheses and explore the connections between leadership emotional intelligence and employee results, various statistical methods were employed, encompassing descriptive statistics, correlation analysis, and regression modeling. The qualitative data was examined through thematic analysis, concentrating on the perceptions and practices of leaders regarding emotional intelligence. The findings reveal robust positive associations between leadership emotional intelligence and both employee engagement (r = 0.72) and organizational commitment (r = 0.68). Furthermore, the results of the regression analysis indicate that emotional intelligence in leadership serves as a significant predictor for both employee engagement (β = 0.71, p < 0.001) and organizational commitment (β = 0.64, p < 0.001). Analysis of moderation indicates that transformational leadership enhances the beneficial impacts of emotional intelligence on both engagement and commitment. This research highlights the significance of emotional intelligence in leadership, as it plays a crucial role in elevating workplace interactions, boosting employee morale, and cultivating loyalty, particularly within the competitive realm of the IT sector.
... People who have emotional literacy capabilities recognize emotions in themselves and others while understanding them both internally and externally, and displaying them through communication while learning to control their feelings. Human beings use this skill to handle difficult emotions properly, thus promoting emotional recovery and building resilience (Goleman, 1995). The knowledge of emotional literacy functions as a vital life skill that enables migrant women to thrive in new surroundings and assists them in repairing lives affected by trauma as well as building supportive social relationships that protect their well-being (Papadopoulos, 2007). ...
... This technique resulted in relaxation that cleared my thoughts. Goleman's (1995) position that emotional awareness functions as the base for developing emotional intelligence and resilience receives affirmation through this study's results. ...
... Individuals who learned emotional recognition along with emotional labeling became better capable of handling their traumatic psychological responses. Emotional awareness constitutes a fundamental component, according to Goleman (1995), for emotional intelligence since it links to adaptive coping strategies. The ability to understand one's People use emotional intelligence to manage complicated emotional situations, which builds up their ability to face difficult situations (Goleman, 1995). ...
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When individuals are forced to migrate, they face major psychological stresses since women specifically experience multiple kinds of damaging events, which include gender-based violence together with cultural adjustment complications, along with financial insecurity. Studies in this text investigate the vital psychological competency of emotional literacy, which significantly strengthens adaptive abilities of women during forced migration situations. Emotional literacy teaches displaced women to sense emotions along with understanding their meaning while sharing their feelings through words and abilities to control their emotional responses, which enables this population to handle difficult situations and protect their mental health as they adapt to new settings. This paper utilizes psychological research, migration studies data, and gender studies evidence to show that emotional literacy development serves as a preventive method to build mental strength. Humanitarian assistance requires specific support structures to incorporate emotional growth for achieving better results in humanitarian situations. Stakeholders who integrate emotional literacy in their psychosocial support frameworks enableрою lasting emotional well-being and empowerment for displaced women.
... Whatever activities an employee may engage in, it is expected that staff members continue to demonstrate high levels of job satisfaction and participate actively in teamwork. In simpler terms, it is stated that emotional intelligence (EI) includes the ability to be aware of, control, and express one's own emotions and to handle interpersonal relationships with empathy and understanding [1]. Those with high levels of emotional understanding can withstand workplace stress, interact effectively with coworkers, and positively contribute to the organization, highlighting the importance of EI for success. ...
... The interaction of EI, conflict resolution, and workplace results underscores their collective significance in corporate achievement. EI serves as a basis for effective conflict resolution, as it helps individuals to approach conflicts with empathy and self-regulation [1]. When employees and executives demonstrate excellent CM skills backed by EI, the workplace creates a more harmonic and productive environment. ...
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This systematic review analyzes the roles of emotional intelligence (EI) and conflict management (CM) in promoting job satisfaction and teamwork within corporate settings. The study draws upon research from databases such as SAGE, Elsevier, APA PsycArticles, Wiley Online Library, and others, following a structured approach using Preferred Reporting Items for Systematic Reviews and Meta‐Analyses (PRISMA) guidelines to identify, analyze, and synthesize relevant literature. The findings indicate that strong EI helps individuals identify, regulate, and express emotions effectively, fostering resilience against workplace stress and enhancing interpersonal interactions. Consequently, employees with higher EI report greater job satisfaction. Furthermore, effective CM approaches, supported by EI, facilitate constructive responses to workplace disagreements, thereby strengthening team cohesiveness and performance. The study highlights the universal relevance of EI and CM in creating a positive work environment, with key findings suggesting that organizations investing in EI training and leadership development can cultivate a more harmonious and productive workforce. Additionally, the interconnection between EI and CM emphasizes their combined impact on organizational performance, as emotionally intelligent leaders can effectively manage conflicts, transforming challenges into opportunities for growth. This article underscores the importance of integrating EI and CM frameworks into organizational strategies to enhance resilience, cooperation, and overall employee well‐being. The implications of this study are vital for business leaders, HR practitioners, and policymakers seeking to improve workplace satisfaction and team collaboration.
... Emotional intelligence (EI) refers to an individual's ability to recognize, understand, and regulate emotions in themselves and others, facilitating social interactions and decision-making (Goleman, 1995;Mayer et al., 2016). SEL, in turn, is an educational framework that fosters EI development by enhancing selfawareness, social awareness, self-management, relationship skills, and responsible decision-making (CASEL, 2020). ...
... The theoretical foundations of SEL stem from EI research, particularly Goleman's (1995) work on emotional intelligence and its application in education. Over time, SEL frameworks such as the Collaborative for Academic, Social, and Emotional Learning (CASEL, 2020) and the Clover Model (Noam & Triggs, 2023) have provided structured approaches to embedding SEL in classrooms. ...
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This qualitative case study deals with the problem of social-emotional learning (SEL) implementation in Ukrainian pre-service English as a foreign language (EFL) teachers’ formative assessment in the English language classroom. The research question is “How did the implementation of SEL techniques during formative assessment affect pre-service EFL teachers’ communicative skills?” It is particularly important in times of crisis, such as wars, natural disasters, or pandemics, when pre-service EFL teachers are socially and emotionally vulnerable. Taking into account that the assessment provokes additional stress and anxiety, the introduction of SEL techniques in formative assessment contributes to creating a fertile educational space with a focus on pre-service teachers’ emotional needs and mental well-being. The study found that integrating SEL techniques such as exit tickets, reading logs, dialogue journals, pilgrim’s journals, assessment rubrics, reflective activities, and graphic organizers into formative assessments significantly enhanced pre-service EFL teachers’ communicative skills, emotional intelligence, and learner autonomy. Participants reported improved engagement, self-awareness, and interpersonal skills, confirming the value of SEL-informed pedagogy in fostering both language proficiency and emotional resilience in times of crisis.
... This aligns with Daniel Goleman's theory, which posits that individuals capable of selfmotivation exemplify emotional intelligence (Goleman, 2006). This single mother can monitor her child's emotional intelligence development throughout their nighttime interactions. ...
... It is clear from his expression that he went to visit his friend because he was feeling restless at home and believed it was a natural occurrence, even though his mother was extremely concerned. The child's conduct is inconsistent with Daniel Goleman's assertion that emotional intelligence does not entail the permissive expression of emotions, but rather the management of emotions in a manner that is both effective and appropriate (Goleman, 2006). ...
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This study seeks to ascertain the role of single moms in the emotional and spiritual intelligence development of children in Errabu Village, Sumenep, as well as the variables that impede this growth. This research employs a qualitative approach utilizing a case study methodology. This study utilizes interviews as primary data sources and significant documents as secondary data sources. The methods of data collection include interviews, observations, and documentation. In this study, data analysis encompasses data reduction, data exposure, and conclusion formulation. This study examines the role of single moms in Errabu Village in fostering emotional intelligence, focusing on the stages of emotional intelligence development and their involvement with children. The job of spiritual intelligence is encouraging children to read scriptures together, elucidating their significance in daily life, assisting in the formulation of their life missions, and engaging them in religious spiritual activities. Nevertheless, among the several responsibilities mentioned, the position of a single mother is significantly limited in fostering the emotional and spiritual intelligence of children in Errabu Village. The constraining elements include heavy work commitments, painful experiences, and overwhelming desires.
... It involves not only cognitive processes like memory, reasoning, and problem-solving but also emotional and social intelligence. Humans are capable of understanding context, exhibiting empathy, and making decisions influenced by a broad array of experiences and emotions (Goleman, 1995). ...
... Emotional intelligence includes recognizing, understanding, and managing one's emotions and those of others. Social intelligence involves navigating social interactions, understanding social cues, and building relationships (Goleman, 1995). ...
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INSIGHT and the theory of the Unified Principle of Cognition offers a comprehensive framework for understanding cognitive processes, emphasizing adaptability, continuous learning, and reasoning under uncertainty. It postulates that cognitive processes are interconnected and can be explained through a single principle: “Constructing a continuously adapting, dynamically self-organising behaviour map grounded in environmental regularities given insufficient knowledge and resources.” Key components of this theory encompass dynamic self-organization, continuous adaptation, behaviour mapping, pattern recognition, and intention. Intention is pivotal as it directs the focus and actions of the cognitive system, aligning its intent with environmental stimuli and ensuring purposeful and intention-driven behaviour. Collectively, these elements foster holistic integration, adaptive intelligence, flexibility, and resilience. Integrated Network for Scalable Intelligent General Higher-order Thought (INSIGHT) represents a practical software implementation of this theory. INSIGHT embodies the Unified Principle of Cognition through its self-organizing architecture that continuously learns and adapts. By identifying patterns, utilizing sophisticated behaviour mapping, and integrating intention as a central mechanism, INSIGHT can make informed decisions even when given incomplete information. The system illustrates how dynamic self-organization, continuous adaptation, behaviour mapping, and intention can integrate to create a highly adaptive and resilient human-like intelligent system.
... The Buddhist stories used in the classroom also facilitated opportunities for collaborative learning, thus enhancing students' cooperation skills. This supports their character development and emotional intelligence, consistent with Goleman (1996) theory, which underscores the role of emotional awareness and management in the development of creativity and social competencies. ...
... Nevertheless, the findings indicate that integrating moral values with creativity can contribute to a more holistic education. Schools should continuously evaluate and develop instructional methods that balance cognition, morality, and creativity while respecting societal diversity (Durlak et al., 2011;Goleman, 1996). ...
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This study aims to investigate the effectiveness of task-based learning methods integrated with Buddhist ethical narratives in enhancing elementary school students' creativity within the context of moral education. The research employed a mixed-methods approach using the Classroom Action Research (CAR) model developed by Kemmis and McTaggart. Data were collected through classroom observation, documentation of student work, and semi-structured interviews. Quantitative data were analyzed descriptively to measure improvements in creativity indicators, while qualitative data were examined thematically to identify narrative patterns and student responses. The results demonstrated a 41.5% increase in overall student creativity, with the highest improvement observed in the creative thinking indicator (55.1%), followed by discipline (37.8%) and active questioning (40.7%). The incorporation of ethical narratives from the Dhammapada, including the stories of Kisagotami Theri and Culapanthaka, proved to be an effective pedagogical tool for instilling moral values while simultaneously fostering creative thinking. This method also promoted active student engagement, critical reflection, and original expression in completing ethically focused tasks. The implications of this study suggest that a task-based learning approach, when integrated with moral narratives, can enhance both ethical instruction and creativity development in students. These findings are particularly relevant for the development of religious education curricula in primary schools and offer a foundation for teacher training programs aimed at designing more participatory and reflective learning experiences.
... The capacity of leaders to successfully manage both tasks and people has become more important than ever in today's competitive and dynamic organisational setting, particularly within the IT industry. One important factor influencing staff engagement and retention is a leader's emotional intelligence (EI), which is the ability to identify, comprehend, and control emotions in both oneself and others Goleman (1995). The IT industry in India, especially Nagpur, is in a unique situation due to the growing difficulties of worker mobility, talent shortages, and increased employee demands. ...
... By finding the emotional intelligence competences that have the most influence on creating engaged and devoted workforces, the research hopes to advance both theory and practice. Goleman (1995) popularised the idea of emotional intelligence, arguing that exceptional leaders are distinguished from mediocre ones by their emotional intelligence as well as their cognitive intelligence. Self-awareness, self-control, motivation, empathy, and social skills are all components of emotional intelligence Goleman (2000). ...
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This study investigates how leadership emotional intelligence affects talent retention and employee engagement in Nagpur's IT industry. The relevance of emotional intelligence (EI) in influencing motivation, long-term commitment, and relationships at work is expanding as it is seen as a critical leadership quality. In order to determine how emotionally intelligent behaviors—like empathy, self-awareness, and effective communication—exhibited by leaders affect employees' experiences and decisions to stay with a company, the study uses a descriptive research design and questionnaire-based data collection from 150 employees across IT companies in Nagpur. According to the results, most workers believe that emotionally savvy leadership plays a big role in keeping them engaged and on board. Nonetheless, disparities in leadership approaches point to the necessity of more comprehensive and methodical programs for developing emotional intelligence. The study comes to the conclusion that, in a competitive talent market, investing in Emotional Intelligence (EI) training may improve workplace culture, increase employee happiness, and fortify organisational stability.
... Novi et al. (2021) emphasize that PBL encourages students to connect theoretical knowledge with practical applications, which was evident in the students' ability to relate Pancasila values to real-life situations. Moreover, Goleman (1996) highlights the importance of emotional intelligence in academic settings, suggesting that the interactive and competitive elements of Quizizz may enhance students' emotional engagement and motivation. ...
... Moreover, the gamified elements of Quizizz, such as leaderboards and instant feedback, created a competitive yet enjoyable learning atmosphere. Students reported feeling more motivated to participate actively in lessons, aligning with Goleman (1996) assertion that emotional engagement is crucial for sustained interest in learning. This finding also supports Peter (2010) model, which highlights the role of emotional intelligence in educational success. ...
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This study examines the impact of implementing Problem-Based Learning (PBL) with the Quizizz application on students' interest in learning citizenship education for Class X at SMA Negeri 1 Tanjung Palas Tengah during the 2024–2025 academic year. Conducted as Classroom Action Research (CAR) over two cycles, the study follows the stages of planning, implementation, observation, and reflection. Data were collected through observations, questionnaires, and assessments. The findings indicate a significant increase in students' learning interest, as evidenced by a 25% improvement in questionnaire scores measuring engagement and motivation, alongside an increase in daily assessment scores from an average of 70 in the first cycle to 85 in the second cycle. Students exhibited greater enthusiasm, active participation, and positive responses toward the learning process. These results suggest that integrating PBL with the Quizizz application effectively enhances student engagement and motivation in citizenship education. The study highlights the potential of interactive digital tools to support innovative teaching strategies and improve learning outcomes.
... In such cases, gut feeling might rightly tip the balance based on subtler factors; or the analysis yields a choice that one feels very uncomfortable with, suggesting something important to the decision-maker is not captured in the numbers. Goleman (1995), in discussing emotional intelligence, noted that self-awareness and selfregulation allow one to pause an initial impulse and bring in reasoning (that's engaging System Y when needed), while also allowing one's reasoning to be informed by empathy and gut sense (engaging System X's input). Educational programs in decision making now often teach about cognitive biases (to warn when intuition might err) and about decision analysis techniques (to support rational evaluation), essentially training people in managing both systems. ...
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This article extends the classical dual-process theory of cognition, notably Kahneman's Systems 1 and 2, by proposing a corresponding duality in decision-making processes: System X and System Y. System X embodies intuitive, affect-driven decision-making, rooted in emotional evaluations and fast experiential knowledge that mirrors the evolutionary origins of instinctual behaviour. It reflects how humans and other animals have historically made survival-oriented choices based on precompiled emotional signals. In contrast, System Y represents rational, deliberative decision-making that utilises simple logic, reasoning, and structured analysis, operating through conscious effort and cognitive control. While System X aligns with immediate affective preferences, System Y applies systematic evaluation and basic logical structuring to complex or unfamiliar decision problems. The article argues that sound decision-making, especially in complex contexts, requires a deliberate integration of both systems. Reliance on either intuition alone or analytic calculation alone is insufficient for robust outcomes. To support this position, the article draws on cognitive psychology, behavioural economics, neuropsy-chology, and decision theory, framing the two systems as complementary and mutually necessary. Furthermore , the PILOT method is presented as an applied hybrid approach that incorporates an "intuition criterion" into a structured multi-criteria decision process, offering a practical example of System X and Y collaboration. The System X and Y model thus advances the understanding of decision competence by framing affective and rational processes as joint contributors rather than adversaries. This hybrid approach is argued to more faithfully reflect human cognitive capacities and to enhance decision quality across personal, professional, and policy domains. Embracing the integration of intuition and reason provides a more realistic and effective model for real-world decision-making.
... Kebanyakan menggunakan metode korelasional, yang dinilai kurang dapat melihat dampak langsung MI terhadap EI. Teori MI (Gardner, 1993) pasti digunakan, sementara model EI bervariasi (Salovey & Mayer, 1989;Goleman, 1996;Petrides, 2009 Trait Emotional Intelligence (TEI) mengacu pada persepsi diri tentang kemampuan emosional, yang dinilai melalui self-report test, sementara EI ability berfokus pada kemampuan emosional kognitif, yang diukur melalui tes kinerja dan kapasitas (Salovey & Mayer, 1989). Trait EI merupakan bagian dari hierarki kepribadian (Petrides et al., 2007), menyoroti sifat subjektif dari pengalaman emosional (Petrides, 2009 ...
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Banyak penelitian yang mengonfirmasi manfaat Multiple Intelligence (MI) dan Emotional Intelligences (EI) terhadap keberhasilan akademis. Penelitian ini menyelidiki apakah program pembelajaran MI yang menggunakan delapan domain kecerdasan Gardner dapat meningkatkan kecerdasan emosional (EI), yang diukur dengan kuesioner Traits Emotional Intelligence oleh Petrides. Penelitian ini melibatkan intervensi kuasi-eksperimental dengan sembilan belas siswa sekolah menengah, tiga di antaranya siswa inklusi, dari dua sekolah alternatif di Jakarta. Peserta dibagi menjadi kelompok Intervensi dan kelompok Kontrol, dengan tes pra dan pasca yang dilakukan. Intervensi difokuskan pada pembelajaran yang dipersonalisasi dan relevan berdasarkan kekuatan, minat, dan kecenderungan siswa. Data dianalisis menggunakan metode kuantitatif, menggunakan uji beda t-test dan N-gain. Program pembelajaran MI secara statistik gagal meningkatkan EI pada peserta, namun, sebagian besar peserta dalam kelompok Intervensi menunjukkan peningkatan skor EI pasca-tes, yang menunjukkan potensi manfaatnya jangka panjang.
... However, technology alone is insufficient without a parallel transformation in organizational culture and leadership style. Leaders must cultivate adaptability, emotional intelligence (Goleman, 1995), and a commitment to purpose in order to align digital progress with human values. Organizational agility emerged as a key differentiator, particularly in the wake of global disruptions such as the COVID-19 pandemic (McKinsey & Company, 2020) [9] . ...
... Dengan memiliki kesadaran diri yang tinggi, individu mampu mengelola diri secara efektif dalam berbagai situasi. Selfawareness is the keystone of emotional intelligence (Goleman, 1995). b. ...
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The quality of the character of the state civil apparatus (ASN) determines the effectiveness of public services. This community service aims to build the character of ASN through a training and coaching approach conducted with the Depok City Personnel and Human Resources Development Agency (BKPSDM). The activity method is in the form of training on ASN basic values (BerAKHLAK), integrity coaching, and strengthening work ethic. The results of the activity showed an increase in ASN's understanding of the values of integrity, excellent service, and responsibility. This activity is expected to become a replication model in other agencies to improve the quality of ASN character.
... Daniel Goleman (1995) menekankan bahwa kecerdasan emosional termasuk kemampuan untuk mengenali dan mengelola emosi diri sendiri serta memahami emosi orang lain berperan penting dalam keberhasilan individu di tempat kerja. Kecerdasan emosional yang tinggi memungkinkan individu untuk berkomunikasi lebih efektif, membangun hubungan yang lebih baik, dan mengelola stres dengan lebih baik. ...
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Basically, the most important thing to achieve a maximum goal is human resources (HR). Human resources are the spearhead that will be the main determinant of the success of the implementation of organizational or company activities. Independent variables in this study are Social Interaction (X1), Emotional Intelligence (X2), Work Flexibility (X3) and Work Conflict (X4) While the dependent variable is Work Effectiveness (Y). In the study, all populations were sampled as many as 35 people. The results of the study showed that social interaction, emotional intelligence, work flexibility, and work conflict have a positive and significant influence on employee work effectiveness. The combination of social interaction skills, emotional management, flexibility in adjusting to work demands, and good conflict management contribute comprehensively to increasing the work effectiveness of employees of the Financial and Regional Asset Management Agency of Empat Lawang Regency. This shows the importance of a holistic approach in human resource management to achieve optimal performance
... Empathy builds a 'capacity to understand what another person might be experiencing from within the other person's frame of reference' (Bellet, 1991(Bellet, , p. 1831 and is a critical component in the shaping of the relationship between therapist and client (Bellet, 1991). A small proportion (<2%) of regulated therapists lack the capacity for empathy and are at risk of malpractice (negligence) and misconduct (Goleman, 1995;Kremer, 2017). Abel and Osborn (1999) found that therapists involved in sexual misconduct have reduced capacity for empathy toward client-victims. ...
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Empathy and the working alliance are essential in therapy, but trauma responses may affect them. This exploratory study examined post-traumatic experience, therapeutic empathy, and working alliance. A survey of Australian therapists (n = 53; 49%; 11 males, 42 females; Mage = 43.03, SD = 12.64; Mpractice = 11.79 years, SD = 7.27) and therapy trainees (n = 55; 51%; 10 males, 45 females) was conducted. Trainees reported higher levels of unresolved trauma than therapists. In both groups, unresolved trauma was associated with lower working alliance. Emotional empathy and working alliance were impacted directly and via intrusion symptoms (TE = 2.03, p = .004; DE = 2.35, p = .001; IE = –.32, p < .05; k² = .05). Sampling limitations and cohort differences restrict generalisability.
... In the field of human skills, skills such as emotional intelligence and empathy stand out, which are crucial to promote an inclusive and collaborative work environment, aligned with ESG principles. Emotional intelligence, as described by Goleman (1995), allows individuals to manage their emotions and relate empathetically and constructively to others, contributing to a more harmonious and engaged work environment. With regard to professional skills, skills such as sustainability management, environmental impact analysis and ethical corporate governance practices are increasingly valued in the job market. ...
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Competencies can be divided into technical and durable, according to their characteristics and objectives. Technical competencies refer to specific and updatable knowledge, while durable competencies encompass skills, knowledge, and attitudes that remain relevant over time, contributing to the success and adaptability of individuals. In the current context, durable competencies are increasingly aligned with ESG (Environmental, Social, and Governance) principles, which evaluate the performance of companies in the environmental, social, and governance areas. Professional skills in sustainable management, environmental practices and ethical governance are increasingly valued in the job market. The administrator plays a key role in the development of durable competencies, promoting an organizational culture that values continuous learning. The interviews conducted in the study indicated that the integration of ESG practices is seen as essential for the long-term sustainability of companies. ESG, as a durable competency, involves the ability to manage environmental impacts, promote transparent governance practices, and address social issues. For ESG to be effective, it is necessary to integrate it into organizational strategies and corporate culture. In addition, ESG competence can boost the sustainable development of people, companies, and countries by attracting investments, stimulating innovation, and generating jobs in sustainability-related sectors. While there are challenges in adopting these competencies, such as upfront costs and cultural resistance, the strategic advantages outweigh these obstacles. Higher Education Institutions play an important role in preparing future professionals with the necessary skills to deal with these challenges by offering educational programs that integrate ESG principles. Therefore, durable ESG competence is essential not only for companies' competitiveness, but also for sustainable social and economic development.
... It plays a critical role in students' abilities to navigate academic demands and social environments. Students with high emotional intelligence often demonstrate superior stress management skills, stronger interpersonal relationships, and greater adaptability (Goleman 2005;Schutte et al. 1998). These emotional competencies not only enhance academic performance but also promote psychological well-being, resilience, and motivation (Hwang and Kim 2023;Trigueros et al. 2020). ...
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Background In Mediterranean countries, resilience among university students remains underexplored, despite its critical role in managing academic and personal stressors. Emotional intelligence (EI) and perceived stress are known to influence resilience but require further investigation in culturally diverse settings. Aim To explore the relationships between academic resilience, EI, and perceived stress among university students in three Mediterranean countries characterized by diverse academic and cultural systems. Sample 1833 undergraduate students from 12 universities in Egypt, Jordan, and Oman. Methods A cross‐sectional correlational design was employed. Participants completed the academic resilience scale (ARS‐30), Schutte self‐report emotional intelligence test (SSEIT), and perceived stress scale (PSS). Multiple linear regression was used to identify predictors of academic resilience. Results The mean resilience score was 67.4 (SD = 18.4). EI positively predicted resilience (B = 0.57, β = 0.66, p < 0.001), whereas perceived stress was negatively associated (B = ‐0.48, β = 0.15, p < 0.001). Other significant predictors included good health, advanced academic years, GPA, nationality, and participation in stress‐management training. Variables, such as gender, age, and field of specialty, did not significantly influence resilience. The model explained 54% of the variance in resilience (R² = 0.54, p < 0.001). Conclusions This study provides novel insights into the predictors of resilience in culturally diverse Mediterranean contexts. Emotional intelligence and stress management are critical for enhancing academic resilience. Universities should integrate EI training, stress reduction programs, and resilience‐building initiatives into their curricula. Future research should explore longitudinal trends and culturally tailored interventions to promote resilience.
... Divide bigger goals into smaller, more manageable tasks. (96). ...
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