The history of social media and its impact on business

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The History of Social Media and its Impact on Business
Simeon Edosomwan, Minot State University
Sitalaskshmi Kalangot Prakasan, Minot State University
Doriane Kouame, Minot State University
Jonelle Watson, Minot State University
Tom Seymour, Minot State University
Executive Summary
Social media is a phenomenon that has transformed the interaction and communication of
individuals throughout the world. However, social media is not a new concept - it has been
evolving since the dawn of human interaction. In recent times, social media has impacted many
aspects of human communication, thereby impacting business. Social networking has become
daily practice in some users‟ lives. In this article, the authors describe features and the evolution
of social media, including major social networking sites that came into existence during the 21st
century. Some of the sites discussed include Facebook, YouTube, Twitter, MySpace, CyWorld,
and LunarStorm.
Introduction
This paper examines the history of social media. The plan was to approach this work
from it historical development to its modern day perspective. The authors also looked at the
definition of social media, its concept and application in the 21st century. In the decade of
information systems, social media has played a vital role in transforming business and
communications. We believe that the fastest way to grow a business entity is through social
media and networking. In 2000, many social networking sites emerged to ease interaction with
people that share common interest in music, education, movies and so on. This also affected how
businesses conducted their transactions and advertisements, and also their products.
It is difficult to study social media without encountering the phrase social networking.
Therefore, both concepts are discussed in this article. The Merriam-Webster dictionary defines
social media as “forms of electronic communication (as Web sites for social networking and
blogging) through which users create online communities to share information, ideas, personal
messages, and other content (as videos).” The same source defines networking as “the exchange
of information or services among individuals, groups, or institutions; specifically: the cultivation
of productive relationships for employment or business.”
There are many ideas about the first occurrence of social media. “Throughout much of
human history, we‟ve developed technologies that make it easier for us to communicate with
each other” (Carton, 2009). The earliest information encountered by the writers of this article
The Journal of Applied Management and Entrepreneurship, 2011, Vol. 16, No.3

referred to 1792 and the use of the telegraph to transmit and receive messages over long
distances (Ritholz, 2010). Emile Durkheim, a French sociologist known by many as the father of
sociology, and Ferdinand Tonnies, a German sociologist, are considered pioneers of social
networks during the late 1800s. Tonnies believed that social groups could exist because members
shared values and beliefs or because shared conflict. His theory dealt with the social contract
conceptions of society. Durkheim combined empirical research with sociological theory. Also, in
the late 1800s, the radio and telephone were used for social interaction, albeit one-way with the
radio (Rimskii, 2011, Wren, 2004).
Social networks have evolved over the years to the modern-day variety which uses digital
media. However, the social media isn‟t that new. In addition, it didn‟t start with the computer
but instead the telephone. During the 1950s, phone phreaking, the term used for the rogue
searching of the telephone network, began. This process was accomplished through the use of
homemade electronic devices that facilitated unauthorized access to the telephone system to
make free calls. Phreaks were able to find telephone company test lines and conference circuits
to complete their task. Brett Borders stated phreaks were able to hack into corporate unused
voice mailboxes to host the first blogs and podcasts (Borders, 2010).
During the 1960s, the public saw the advent of email (Borders, 2010). However, the
internet was not available to the public until 1991. Email was originally a method to exchange
messages from one computer to another, but both computers were required to be online. Today,
email servers will accept and store messages which allow recipients to access the email at their
convenience. In 1969, ARPANET, created by Advanced Research Projects Agency (ARPA), a
U.S. government agency, was developed. ARPANET was an “early network of time-sharing
computers that formed the basis of the internet.” CompuServe, the third development of the
1960s, was also created in 1969 with a mission to provide time-sharing services by renting time
on its computers. With very high fees, this service was too expensive for many (Rimskii, 2011;
Ritholz, 2010).
Computer Technologies
Social media was further developed during the 1970s. MUD, originally known as Multi-
User Dungeon, Multi-User Dimension, or Multi-User Domain, was a real-time virtual world with
role-playing games, interactive fiction, and online chat. MUD is primarily text based which
requires users to type commands using a natural language. BBS was created in 1978, the same
year as MUD. BBS is a synonym for bulletin board system. Users log in to the system to upload
and download software, read news, or exchange messages with others. In the early years, bulletin
boards were accessed via a modem through a telephone line by one person at a time. Early on,
bulletin boards did not have color or graphics. Bulletin boards were the predecessors of the
World Wide Web. Conceived in 1979 and established in 1980, the Usenet is similar to a BBS.
Usenet is a system to post articles or news. The difference from a BBS is that Usenet does not
have a central server or devoted administrator—messages are forwarded to various servers via
news feeds (Ritholz, 2010). As a professor at Murray State University in Murray, Kentucky, a
project was initiated to work with a BBS to meet area educators‟ needs (Shirky, 2011).

With the 1980s came the introduction of The WELL, GEnie, Listserv, and IRC. The
WELL, which originally began as a BBS, is short for the Whole Earth „Lectronic Link. It was
founded in Sausalito, California by Stewart Brand and Larry Brilliant and is one of the oldest
continuously operating virtual communities. GEnie is the acronym for General Electric Network
for Information Exchange. It was an online service using the ASCII language and was
considered competition for CompuServe. General Electric Information Services (GEIS) ran
GEnie on the time-sharing mainframe computers during non-peak hours. GEIS initially refused
to expand the network to allow GEnie to grow. Listserv, launched in 1986, was the first
electronic mailing list software application. Prior to its creation, email lists had to be managed
manually. The software allows the sender to send one email to reach several people. Originally,
Listserv was freeware but is now sold commercially. A free version is available for a limit of ten
lists with no more than 500 subscribers. IRC, Internet Relay Chat, is designed for group
communication. It is a form of real-time chat, also known as internet text messaging, or
synchronous conferencing. IRC‟s main purpose is for group communication, but it allows private
messages, chat, and data transfers between two users (Ritholz, 2010).
Social Networking
Many social networking sites were created in the 1990s. Some examples include Six
Degrees, BlackPlanet, Asian Avenue, and MoveOn. These are, or have been, online niche social
sites where people can interact, including sites for public policy advocacy and a social network
based on a web of contacts model. In addition, blogging services such as Blogger and Epinions
were created. Epinions is a site where consumers can read or create reviews of products.
ThirdVoice and Napster were two software applications created in the 90s that have since been
removed from the market. ThirdVoice was a free plug-in that allowed users to post comments on
webpages. Opponents of the software argued that comments were often vulgar or slanderous.
Napster was a software application that allowed peer-to-peer file sharing. Users were allowed to
share music files bypassing normal distribution methods, which in the end was determined to be
a violation of copyright laws (Ritholz, 2010).
In 2000 social media received a great boost with the witnessing of many social
networking sites springing up. This highly boosted and transformed the interaction of individuals
and organizations who share common interest in music, education, movies, and friendship, based
on social networking. Among those that were launched included LunarStorm, six degrees,
cyworld, ryze, and Wikipedia. In 2001, fotolog, sky blog and Friendster were launched, and in
2003, MySpace, LinkedIn, lastFM, tribe.net, Hi5 etc. In 2004, popular names like Facebook
Harvard, Dogster and Mixi evolved. During 2005, big names like Yahoo!360, YouTube, cyword,
and Black planet all emerged (Junco, Heibergert, & Loken, 2011).
LunarStorm
LunarStorm can be accessed at www.LunarStorm.se, it is a commercial virtual site and it
is available in Swedish language. Actually, LunarStorm started in 1996 and was design by

Rickard Ericsson; it was a social networking website for teenagers and was Europe‟s first digital
online community. LunarStorm was officially launched in 2000.
In 2001, LunarStorm had grown to over 600,000 members but still experienced economic
difficulty. Since the beginning, LunarStorm had been financed by banners and other advertising
on the website, but this soon evolved to include more of pay-by-SMS services. An early example
was LunarStorm's own pre-paid card "Vrål" ("Bawl"). In 2002, "Kolla" ("Look" or "Check this
out") was introduced, which allowed users to visit LunarStorm from their mobile phones. In the
same year, members were able to upgrade their membership to "pro" status and get unlimited
access to a range of services for a fee. LunarStorm Pro was extremely popular among the
member base, and it improved the website's economic situation greatly (Goma, 2001).
MySpace
MySpace, a social networking website, has its head office in Beverly Hills, California,
where it shares a building with its owner, News Corporation. In 2006, MySpace became the most
popular social networking website in the United States but was overtaken in 2008 by its
competitor Facebook, that internationally became the most popular social networking site
worldwide. Approximately 43.2 million users visit MySpace on a monthly basis. The company
employs approximately 1000 employees. A unique feature of MySpace is the ability for users to
customize their profile information to give detailed information about themselves and what they
are interested in. MySpace also has a special profile for musical artists were they can download
their entire music into mp3 songs (Natta, 2010).
Facebook
Facebook is a social networking website launched in February 2004, and it is privately
operated by Facebook, Inc. (Facebook, 2004). Facebook was founded by Mark Zuckerberg and
others when he was a student at Harvard; though when the site was initially launched, it was
restricted to Harvard students only. Later the privilege was extended to high school students and
later to everyone that is 13 years or older (Boyd, 2007). As of July 2010, Facebook has more
than 500 million active users. In January 2009, Facebook was ranked as the most used social
network worldwide. Also, in May 2010, Google announced that more people visited Facebook
than any other website in the world. It declares that this was discovered from findings on 1,000
sites across the world. (TIMES, 2010). Users may create a personal profile; add other users as
friends, and exchange messages, including automatic notifications, photos and comments when
they update their profile. Additionally, Facebook users may join common interest user groups,
organized by workplace, school, college, or other characteristics. Facebook allows anyone who is
at least 13 years old to become a registered user of the website.
On a daily basis, traffic to Facebook network is on the rise. Facebook also became the
top social network across eight individual markets in Asia—the Philippines, Australia, Indonesia,
Malaysia, Singapore, New Zealand, Hong Kong and Vietnam. On October 24, 2007, Microsoft
announced that it had purchased a 1.6% share of Facebook for $240 million, giving Facebook a

total implied value of around $15 billion. Microsoft's purchase included rights to place
international ads on Facebook; other companies have equally followed suit (STONE, 2007). For
example, just during the 2010 FIFA football world cup, Nike did an ad with Facebook, and
within minutes, an average of 8 million viewers had registered with Facebook (kevthefont,
2010).
YouTube
YouTube, founded in 2005, is the world's most popular online video community, where
millions of people can discover, watch and share originally-created videos (YouTube, 2005).
YouTube provides a forum for people to connect, inform, and inspire others across the globe and
acts as a major distribution platform for original content creators and advertisers, large and small.
YouTube is based in San Bruno, California and uses Adobe Flash Video technology to display a
wide variety of user-generated video content, including movie clips, TV clips, and music videos,
as well as amateur content such as video blogging and short original videos. In November 2006,
within a year of its launch, YouTube was purchased by Google Inc. in one of the most talked-
about acquisitions to date. YouTube has entered into a number of partnership relations with
content providers such as CBS, BBC, Universal Music Group, Sony Music Group, Warner
Music Group, NBA, The Sundance Channel and many others (YouTube, 2005). YouTube
offered the public a beta site of the site in May 2005, six months before the official launch in
November 2005. The site grew rapidly, and in July 2006, the company announced that more than
65,000 new videos were being uploaded every day, and that the site was receiving 100 million
video views per day (YouTube, 2005).
Social Media vs. Social Networks
According to Daniel Nations (2010), social media is hard to define and is a two-way
street that gives you the ability to communicate. Does that mean that a social media is an
instrument of communication, just like any other social network? Do any differences exist
between these two concepts?
Social Media can be called a strategy and an outlet for broadcasting, while Social
Networking is a tool and a utility for connecting with others (Cohen, 2009; Stelzner, 2009).
Furthermore, Cohen (2009) reports that „‟the difference is not just semantics but in the features
and functions put into these websites by their creators which dictates the way they are to be
used.”
In fact, there are several differences between social media and social networks
(Hartshorn, 2010). The first one could be the definition; social media is still a media which is
primarily used to transmit or share information with a broad audience, while social networking is
an act of engagement as people with common interests associate together and build relationships
through community (Cohen, 2009; Hartshorn, 2010).

Another difference is the communication style as it is reported by Bedell (2010). Indeed,
social media is simply a system, a communication channel; it is not a location that you visit. In
contrast, social networking is a two-way communication, where conversations are at the core,
and through which relationships are developed (Bedell, 2010; DigitalLikeness, 2008; Hartshorn,
2010).
The return on investment, or ROI, is also a difference between social media and social
network. It is difficult to determine precise numbers for the ROI from social media yet the social
networking‟s ROI is a bit obvious (Hartshorn, 2010; Hoffman & Fodor, 2010; Wilfong, 2010).
Then, the timely responses and the „‟asking or telling‟‟ fact are another dissimilarity
between social network and social media. Social media is hard work, and it takes time in which
you can‟t automate individual conversations; whereas, social networking is direct
communication between the user and the people that he chooses to connect with. Despite the fact
that in social networking people can write blogs or discuss anything, social media does not allow
users to manipulate comments, correct errors or other data for personal or business benefit
(Bedell, 2010; Cohen, 2009; Hartshorn, 2010; Nations, 2010; Stelzner, 2009).
The year 2005 marks the beginning of many social networks such as Yahoo 360 and
YouTube, and Facebook. Facebook was only for the Harvard community, but became accessible
by high school students (Jasra, 2010). Later in 2007, the growth of Facebook was staggering, as
it gained over 1 million new users every week.
Yahoo! 360 was a website launched by Yahoo! Inc., and people could create a profile
with photo albums and interact with other people with similar interests or get in contact with
some of their friends like in any other social network (Roeder, 2010; Yahoo, 2010). YouTube
was created by three PayPal employees who wanted to have a website where people could
upload and share many different videos. YouTube was a revolution in the social media world
because it did need a simple interface in a world where it was not easy, almost impossible to post
videos online (PCmag, 2010).
Twitter
2006 was the year for Twitter to exist while Facebook began to open its doors to
everyone. Twitter gained a lot of popularity first because it offered more different options such
as micro blogging and secondly because it was used by some celebrities (Jasra, 2010;
Tweeternet.com, 2010).
Until 2010, there was several social media created, such as Friend feed in 2007 which
was a feed to consolidate the updates from social media and social networking websites and was
acquired by Facebook in 2009 (Jasra, 2010).
Ping.fm was created in 2008 and was defined as „‟the auto magic‟‟ micro blogging and
networking web service that enables users to post to multiple social networks simultaneously
(Hendrickson, 2008; Pirillo, 2010).

In 2009, Net log formerly known as Facebox and Bingbox, was launched and is a Belgian
social networking website specifically targeted at the European youth demographic (AppAppeal,
2010), and Google buzz was born in 2010.
Google buzz is a social networking and messaging tool that integrates a web-based email
program which will work through the popular Gmail service, will allow users to post status
updates, photos and links to members of their network, as well as pull in their activity on other
sites like Twitter or Facebook (Google, 2010; Gross, 2010).
Social Media Technology
Social media helps conversations to reach a wider audience leveraging the "long tail"
concept, which means conversations that can be conveyed to different forums. There are several
communication channels in an organization that include meetings, phone calls, and emails. These
communication channels have their own limitations such as forgetting a message, missing to take
notes during a meeting, and searching for information in a huge list of emails which can be
challenging. Use of social media web sites has increased the channels of communication and its
effectiveness in the organization. Now people need not waste their time as it has become easy for
a person to send messages through an instant messenger or a tweet and get the response really
quick. Social media has also improved collaboration between team members in an organization,
which has resulted in a better outcome. When a team is encouraged to work as a team allowing
them to share their workload, the outcome will be tremendous compared to what an individual
could have created. At such situations, the social media acts as a source to allow people to
generate and share their ideas. Through communication and collaboration, one can increase the
overall effectiveness of a team. Companies must allow their employees to leverage their
networks if they have a well-built social profile. This will result in professional gains as these
social media will enable collaborating without leaders in their respective industries. Moreover,
this will help the employees stay up to date with the latest developments in the industry and also
stay connected with the top leaders.
Benefits of Social Media
"The elevator pitch about these "intangible" or long term benefits of social media is very
simple"(Hollier, 2009). Engaging in social media will help strengthen the brand experience
which will support brand building. A company becomes more attractive to the customers, and to
current and potential employees, if it has a well-built brand name. As a result, social media will
help in building a good reputation for a business organization. A couple of words can describe a
brand whether in the consumer or in the business space. By building a brand, it helps to reinforce
the brand in the minds of the consumers. Through social media, the company can repeatedly
reinforce the brand name. Customers experience a brand privilege while using a product or
service and also when interacting with a company (Carraher, Parnell, Carraher, Carraher, &
Sullivan, 2006). Brand awareness starts with the experiences of the employees of a company. If a
company is approachable, people-friendly, then the company must make itself visible by
inclusion on the web (Carraher, Parnell, & Spillan, 2009). Social media forum acts as a powerful

way to communicate the brand value and brand attribute as they facilitate open forms of
communication. Social media is best for the following situations:
 Promote open communication between employees and management.
 Enable employees to share project ideas and work in teams effectively, which helps in
sharing knowledge and experiences.
 Social media also promotes better content, such as webcast and videos, than just simple
text.
 Helps to communicate collaboratively between current and potential customers, in
receiving feedback, product definition, product development, or any forms of customer
service and support.
 Encourage members, or part of the company‟s employees, to become members of a well-
recognized community.
 Social media becomes a good venue for discussions and becomes a classic goal of
marketing and communications, but the companies must ensure that the employees are
adhering to the rules and etiquettes of social media.
Another way to create brand awareness for businesses is by becoming a part of an existing
forum and opening a new forum for stakeholders (Kukulska-Hulme, 2010). If this can be carried
out properly, it can result in good reputation and build advocacy which means that people are
tended to speak positively about the company in a practical and sensitive way (Carraher, 2011).
The major challenge for a social media is to be a reliable source for communication as it is not
for damage control. Social media can be used to be realistic, transparent, and for being able to
communicate issues on time; thereby reducing rumors, negative talk, and motivating people to
speak for the company (Hollier, 2009).
There are several paid services available for monitoring conversations on the web. They
carry out a qualitative and quantitative analysis of how discussions are carried out and how much
the information is spread over the internet.
Social media such as Facebook, blogs, YouTube have become major sources of hiring.
LinkedIn is another similar source used by recruiters, and about 80 percent of companies use it
for the recruiting process. Social media has also become one of the easiest ways to improve
productivity and to generate a natural interest in the work carried out by the employees. Using
these media, companies can track employee‟s creativity and enthusiasm.
Conclusion
The key factor for the success of social media is conversation. When a social media site is
used for a business, it enlarges the conversation through buzzes that would call out the brand
name. A company must be truly dedicated towards conversation through social media, as much
as the customers are. The companies must take time to review the conversation and must
dedicate time and effort to respond to customers‟ responses. Social media is a cost-effective
method for marketing activities (Paridon & Carraher, 2009). It was used by businesses initially to
market products and services at a minimal cost. During the time when companies do not have

sufficient money, they had to become careful about where, when, and from whom they would
buy the products and services, and the recession resulted in the lack of trust in businesses.
Because of the extreme conditions of the economy, companies made several unethical decisions
which affected customers negatively (Carraher, Buchanan, & Puia, 2010). This is where the
social media plays its role. It was the most inexpensive method of marketing and advertising, but
also offered its brand that was reliable to the customers. Social media allowed two-way
communication between brands and the customers and enabled customers to react to the
concerns of the customers. As a result, if there was no response from the business about the
concerns, the customers would consider the company as not reliable. Moreover, the company
would lose the brand loyalty and credibility. Social media is not only a place to market the
products and services of a company, but also a place to interact with the customers to try and
solve their problems. Yes, social media is now a major player in most people‟s business lives.
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ABOUT THE AUTHORS
Dr. Tom Seymour has been a professor at Minot State University for 26 years. He
his a former North Dakota State Senator and most recently was awarded the Ben Bauman Award
for Excellence from the International Association for Computer Information Systems. Tom has
published many technology articles and has been giving presentations on Social Media. Dr.
Seymour's Web site is www.minot.com/tom. Tom's co-authors listed above were attending his
graduate Master's class in Management Information Systems and earning the master's degree in
management from Minot State University in Minot, North Dakota.