Chapter

EW/MSC Processes

April 2014

DOI:10.1007/978-1-4471-6440-1_6

In book: Extended Warranties, Maintenance Service and Lease Contracts (pp.127-150)

Authors:

Abertay University

The EW/MSC process can be viewed as a chain involving the following four stages: Formulating the terms and conditions of EWs/MSCs, Marketing (pricing, promotion) and selling EWs/MSCs, Coordinating claims, service, payments, etc., Servicing of claims.

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