Summary
This paper presents a Systematic Review (Denyer & Tranfield, 2011) of evidence on Coaching Psychology. Particular focus is on effective Coaching Psychologists’ attributes, in other words the required knowledge, personalities, attitudes and demonstrated behaviours to enhance the effectiveness of the coaching relationship and any results.
58 searching terms were identified and used to search 8 major databases; 7 a priori inclusion criteria were used to screen initial search results and 140 papers that meet these were identified for final synthesis. 5 most commonly applied and examined psychological coaching approaches (e.g. Cognitive Behavioural Change Approach etc.); and 8 key factors (e.g. trust and emotional support etc.) that facilitate the effective coaching relationship were identified. In addition, a Coaching Psychologist Competency Framework was outlined that includes required knowledge, personality / attitudes and skills / behaviours.
Introduction
• Research Background
Coaching has taken hold in the organisational and leadership development field in recent years as a development activity of choice. However some challenges have emerged while the application of coaching in practice of continues to expand.
Although a couple of literature reviews on Coaching Psychology (Grant 2001, Whybrow 2008, and Bachkirova, 2008 etc.) have been conducted in order to examine and promote the critical role for psychology in coaching study and practice; there is an on-going debate between psychologists and non-psychologists about whether a psychological background is a core requirement for a professional coach. Also, there no Systematic Review on Coaching Psychology has been conducted, a rigorous literature review method aiming to diminish research bias and to produce more reliable and accurate conclusions by synthesising included studies (Kitchenham, 2007). As the coaching relationship has been identified as the most important factor in the coaching process in recent years (Bachkirova, 2008; de Haan, 2008; and Palmer & McDowall, 2010); the research focus has also been shifted to investigating the effective factors and coaches’ attributes that enhance the coaching process and relationship. In order to identify evidence and knowledge gaps from existing studies, a Systematic Review to synthesise relevant studies through a transparent and systematic process is a critical step before conducting further research.
• What is a Systematic Review?
According to Denyer and Tranfield (2011), Systematic Review is a specific methodology that locates existing studies, selects and evaluates contributions, analyses and synthesises data, and reports the evidence in such a way that shows reasonably clear conclusions to be reached about what is and is not known. It usually starts with a solid protocol which includes the review topic, questions/hypothesis, inclusion criteria and review methods before the review commences. A Systematic Review can be used to test just a single hypothesis, or a series of related hypotheses. The review process usually includes the following phases: scoping and planning the review, searching and screening the relevant studies, and evaluating and synthesising the included studies. (Kitchenham, 2004 and Denyer & Tranfield, 2011). There are many synthesis methods have been applied to Systematic Reviews (such as meta-analysis and Narrative Synthesis etc.), but the applied methods will depend on the nature of the primary studies which are located and judged as relevant to the research questions.
(Petticrew and Roberts, 2006).
Review Design and Process
There were phases in this SR research in line with (ref):
(1) Scoping the studies of the field which aims to ascertain if a Systematic Review is needed and how it fits into the existing research evidences by conducting a pilot literature search of the field: A pilot literature search was carried out through PsyINFO, Business Source Complete and Index to Theses in 2010 to verify there was no SR on coaching before commencement of this study.
(2) Planning the review; such as developing a protocol to define the review topic, questions, inclusive criteria and review methods: 10 coaching experts were invited (either academics or practitioners from international locations to explore their perspectives on the review topic, review questions and methods proposed by the reviewer. Semi-structured interviews were conducted either by phone or face to face.
After analysing and integrating the perspectives and comments from the interviews, the finalised review topic and questions were:
In what way are Coaching Psychologist’s attributes (required knowledge, competences, skills personality and attitudes) associated with the effectiveness of coaching, as measured by a variety of outcome measures?
• How many and what kind of studies which evaluated Coaching Psychologist attributes in a robust and systematic way exist up to the present time?
• What are effective Coaching Psychologist’s attributes (competences, skills, personality and attitudes) in the coaching process?
• What are the most applied psychological interventions impact on coachees’ change as evident from current evaluation methods (including behaviours, performance, satisfaction, attitude and well-being)?
(3) Carrying out the literature search according to the relevance to review topics: 58 searching terms (such as adult learning and coaching and behavioural change and coaching etc.) were identified and were searched through 8 electronic databases (such as PsyINFO and European e-Theses etc.) from the University of Surrey.
(4) Screening the references according to inclusion and exclusion criteria to determine which ones are needed for further reviews: 7 inclusion criteria (for example: if it was an empirical research; if this research was involved any psychological coaching interventions and any concrete evaluation methods etc.) were applied to screen the initial search results (263,611). 140 papers that met the inclusive criteria were identified for final synthesis.
(5) Extracting relevant information from the primary studies on the basis of a standard format; such as bibliographic information, methodology, findings and analysis for evaluating the included studies: The papers were rated based on if they adopted rigorous research and evaluation methods, and if they well defined their coaching interventions in the papers. Each paper had a final score that assisted the reviewer to rank the quality of the papers.
(6) Analysing and synthesising the included studies based on variations in population, intervention, context, study design, outcomes and the degree they are affected by bias: Narrative Synthesis approach was adopted to analyse the final inclusive studies.
Findings
Referring back to the review questions above, the review findings are summarised as followed:
(1) Number of papers: 140 papers that evaluated Coaching Psychologist attributes in a robust and systematic way exist up to the present time in this review. (The review was completed in January 2012.)
(2) Most applied approaches: 5 most applied and examined psychological coaching approaches were identified after synthesising these included studies, they are:
• Behavioural Change Approach- GROW
• Cognitive Behavioural Change Approach
• Solution-Focused Approach
• Positive / Strength Psychology
• Adult Learning
(3) The coaching relationship: 8 factors which enhance the coaching relationship were extracted:
• Emotional support
• Coaches’ personality
• Transparent process
• To meet coachees’ needs
• Understanding
• Communication
• Trust
• Facilitation / Help
(4) Personal attributes: Effective Coaching Psychologist attributes (including required knowledge, personalities/attitudes and behaviours) were summarised and a sketch of a Coaching Psychologist Competency Framework was outlined in this review.
Conclusions
This Systematic Review research presents some initial findings of effective Coaching Psychologist attributes which enhance the coaching process and relationship from existing studies. The review findings are summarised as follows:
(1) 140 studies (1995-2011) that aimed to examine the effectiveness of certain psychological interventions, psychometric assessments, coaching relationship and coaches’ attributes in the coaching process were identified and synthesised from this Systematic Review.
(2) 8 critical factors (e.g. trust and understanding etc.) that enhance the coaching relationship were extracted in this review; these factors could be the focus of further researchers, for example: to investigate and examine what sorts of behavioural indicators demonstrated by the coach will facilitate to build trust with the coachee.
(3) Effective Coaching Psychologist attributes (including required knowledge, most applied psychological intervention, personalities/attitudes and behaviours) are summarised and a preliminary of a Coaching Psychologist Competency Framework arises from this review.
In conclusion, this review indicated that Coaching Psychology has been advancing as most relevant studies included in this review were published in psychological journals. However, there are still some issues need to be further investigated. Firstly, although coaching relationship has been the research focus of Coaching Psychology, more rigorous evidences are required as only 47 papers (of 140 papers) aimed to examine and investigate the factors and coaches’ attributes that facilitate the effective coaching process from the included studies. Second, a draft Coaching Psychologist Competency Framework that includes requirement knowledge, personality/attitudes and behaviours for a professional coach arises from this review, however a further study which aims to explore and examine the precise behavioural indicators through a comprehensive research method (such as exploring the perspectives from coaching experts, clients and relevant stakeholders; and also conducting a validation session) is needed.