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Dubai Metro and RTA Dubai Bus: Local Efficiency and the City’s Global Image

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Since the reconfiguration of the United Arab Emira - tes in 1971, the three major modes of transport -ma- ritime, air and road- were incorporated in Dubai’s glo - bal identity. However, an efficient intra-urban public transport system was lacking. Since its inauguration in 2009, Dubai Metro was presented as a response to the challenges posed by the local road network, by traffic congestion and pollution, and it is more and more pre - sent in the urban image of the city and in the construc- tion of its global identity. However, RTA Dubai Bus, is the less-known public transport system. This paper will examine the role of the two intra-ur- ban public transport systems in the building of Dubai’s global identity; it will compare the forceful role of Met- ro Dubai with the more absent one of RTA Dubai Bus. A survey was implemented to identify the users of both the Metro and the Bus; accessibility was measured by an analysis of the routes. It is argued that Dubai Metro is being integrated in the global identity of Dubai, while the RTA Dubai Bus is not. It is assumed that cities are selective in what to in - tegrate in their identity on the global scale, and effici - ency is not the only important factor. Dubai has shown that modernity can be a clear determinant in choosing a particular mode of intra-urban public transport.
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Dubai Metro and RTA Dubai Bus:
Local Efficiency and the City’s Global Image
Jack KEILO,1 Clémence MONTAGNE2
MAKALE / ARTICLE
m garonjournal.com
113CiLT
VOL.
7 - EK 1
MEGARON 2012;7(ek 1):113-121
Correspondence (İletişim): Jack KEILO. e-mail (e-mail): keilojack@hotmail.com, clemence_montagne@yahoo.fr
© 2012 Yıldız Teknik Üniversitesi Mimarlık Fakültesi - © 2012 Yıldız Technical University, Faculty of Architecture
Since the reconguraon of the United Arab Emira-
tes in 1971, the three major modes of transport -ma-
rime, air and road- were incorporated in Dubai’s glo-
bal identy. However, an ecient intra-urban public
transport system was lacking. Since its inauguraon in
2009, Dubai Metro was presented as a response to the
challenges posed by the local road network, by trac
congeson and polluon, and it is more and more pre-
sent in the urban image of the city and in the construc-
on of its global identy. However, RTA Dubai Bus, is
the less-known public transport system.
This paper will examine the role of the two intra-ur-
ban public transport systems in the building of Dubai’s
global identy; it will compare the forceful role of Met-
ro Dubai with the more absent one of RTA Dubai Bus. A
survey was implemented to idenfy the users of both
the Metro and the Bus; accessibility was measured by
an analysis of the routes.
It is argued that Dubai Metro is being integrated in
the global identy of Dubai, while the RTA Dubai Bus is
not. It is assumed that cies are selecve in what to in-
tegrate in their identy on the global scale, and eci-
ency is not the only important factor. Dubai has shown
that modernity can be a clear determinant in choosing
a parcular mode of intra-urban public transport.
1Civil Engineer and Doctoral Student in Urban and Historical Geography at the Paris-Sorbonne University (France), Research Unit “Espaces, Nature et
Culture” (UMR 8185 ; CNRS and universies Paris IV and Paris VIII), 191, rue Saint Jacques 75005 Paris, France.
2Urban Planner and Doctoral Student in Urban and Transport Geography at the Paris-Sorbonne University (France), Research Unit “Espaces, Nature et
Culture” (UMR 8185 ; CNRS and universies Paris IV and Paris VIII), 191, rue Saint Jacques 75005 Paris, France.
114 CiLT
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Dubai Metro: Towards a Renewed Image of
Dubai and its Public Transport Infrastructure
The representaons of the Dubai Metro haven’t
been the object of a thorough academic study. Public
transport system of Dubai is praised as being the most
advanced public transport system not only in the UAE,
but also in the whole Arabian Peninsula because of a
fruiul combinaon of a modern taxi eet, the exis-
tence of a water taxi and nally an automac metro
line supposed to connect major business districts and
employment hubs.
The history of Dubai development has been mostly
driven by road infrastructure. Unl 2004, most of the
investments have been concentrated on the highways,
yovers, road under bridge and road over bridge. Be-
cause of growing trac congeson, the planning de-
partment of Dubai Municipality has been separated
and transformed into a Road and Transports Authority
of Dubai in 2005 (hence RTA Dubai). Some specic
laws have been passed by the Dubai Execuve Council
to ensure a control over the real estate developers and
make sure that every large development has to submit
a transport master plan along. Quite simultaneously,
from 2000, a new bus system has been launched in or-
der to raonalize an informal transport system and to
smooth the daily trac congeson. Shortly aer, the
idea of implemenng a metro came forward. Opened
in 2009, the red line stretches over 52 km with 29 sta-
ons. Operaons started on 2011 on the green line over
about 23 km and 17 out of the 19 staons opened.1
In a broader sense, Dubai Metro is more than only
a public transport system. It is one of the “consequ-
ences” of the rebuilding of Dubai City post-crisis in
a context where the economy of the city was much
dependent on speculaon and real estate boom (Bo-
urdin, 2010). Therefore the Dubai Metro is seen be-
yond its funconal role as a mode of transport: it is
a resilient factor to the crisis in diversifying mobility
choices and stepping towards a car-free society. Ope-
ned right amidst the global nancial crisis, the Dubai
Metro plays a major role in the drive of a “revived” city
image. Once ago the discussion was about “planning
the metro with a Land Rover” because of the image of
building up a city from scratches in the desert (OMA,
2007), today the Metro is a world class infrastructure
that connects “major commercial and tourisc arac-
ons” (interview with an RTA ocial, 2011).
The case of transport in Dubai has been once in a
while submied to inquiry and scienc studies. At
rst it was more about side eects of transports in the
quality of life of Dubai and the environmental impacts
of the car-oriented choice in the city-making (Al Me-
1 For more informaon about the Metro please refer to www.rta.ae
Figure 1. The map shows the two metro lines which are currently functional in the Emirate of Dubai (and within the
borders of Municipal Dubai). The main shopping malls are represented as small stars.
Keilo J and Montagne C, Dubai Metro and RTA Dubai Bus
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hairi, 1995). For a while the scienc circles omied
the transport queson, but the Dubai Municipality and
the Road and Transports Authority in extenso, in order
to nd possible soluons for congeson problems. Ac-
cording to a Gulf Talent survey conducted in 2007, this
city was the most congested city in the Middle East.
Narraves of residents described the trac condions
in rush hours as impossible although the city being
“well organized”.2 In some recent studies on Dubai, as
in the publicaon of the PhD thesis of Ahmed Kanna
in The City Corporaon, there is an urge to develop a
“clean orderly city with modern infrastructure” (Kan-
na, 2011:197). Yasser Elsheshtawy’s Dubai: Behind an
Urban Spectacle says that “infrastructures are lacking”
and suggests that a more relevant type of transport
infrastructure would be a soluon to the congeson
crisis the urban network is facing since 2005 (Elshesh-
tawy, 2010).
In several papers on urban development of the Gulf
cies in the Al Manakh 1 and Al Manakh 2 the ques-
on of transit infrastructure is approached but yet not
studied in depth. The two collecons of arcles and
essays present a summary on the descripon of the
real estate boom at that me in some of the metro-
polis of the Arabo-persian Gulf. In the Al Manakh 2,
T. Decker writes about the Metro as a “people’icon”
and role of urban rail in the socio-spaal cohesion. She
give a detailed descripon of the opening of the Metro
that went with the “reworks accompanied the rst
train’s passage through the city and television viewers
were introduced to the metro’s lavish staons as She-
ikh Mohammed and invited guest toured the system”
(Decker, 2010). The commemorave plaque of metro
inauguraon on the 09.09.2009 by the Sheikh himself
is visible at the Mall of the Emirates’ staon, where a
wall clock is xed on the opening me and date. As
per T. Decker, the Dubai metro has two main purposes
at rst it is a symbolic project and also an infrastruc-
tural investment. This is why the metro is connecng
the main symbols of the city as the Palm Jumeirah, the
Burj Al Arab and the Burj Khalifa/Downtown Dubai. Se-
cond, it has a purpose to reduce congeson, which is
a negave externality, considered to be harmful to the
emirate’s compeveness.
The aim of this arcle is to explore some links bet-
ween the city of Dubai and its now-iconic public trans-
port system. This research paper is on the system of
public transport, developed, owned and improved
by the Government of the city of Dubai in the United
Arab Emirates.3 At this stage of our research it is not
a queson to assess the eciency of this system. We
were at rst assuming that the Metro impacts on daily
mobility choices of city resident will be lower because
of a lack of integraon with the bus system. But a sur-
vey of every connecon with Metro Staon and Bus
Line (be it feeder or casual system) revealed it was not
a planning nor technical integraon. Here it is propo-
sed to go further this statement and explore the in-
tegraon of the Dubai Metro in daily commung and
in resident’s lifestyles while wondering why the Dubai
Metro is marketed as a way to go shopping when the
bus network is misregarded.
Methodology
Has the image of the Dubai Metro overshadowed
the image of the RTA Bus system though both are in-
terdependent and closely related? Apparently the Du-
bai Metro has beneted from a wide branding campa-
ign to convince the users of taking the recently opened
metro lines. The RTA Bus hasn’t had the same privile-
ge: in spite of its importance to the city it is not consi-
dered as “presgious” in the construcon of the global
city image as the Dubai Metro.
In this paper we will conduct two case studies on
the public transport system in Dubai. The rst case
study is consisted of an analysis of representaons:
branding of the public transport system of Dubai in
the public spaces of the city. Some malls of Dubai
can be considered as “real” public spaces, being ow-
ned by the Government of Dubais corporaons. For
some others, they are private spaces but accessible to
everyone, theorecally. Thus we are going to analyse
representaons of the public transport system bran-
ding in three of the largest malls of Dubai: the Dubai
Mall, Mall of the Emirates and Ibn Bauta Mall. We are
going to examine the “orientaon” to public transport
modes, as suggested by branding adversements put
by RTA Dubai and clearly visible to every passerby or to
every visitor to these malls.
The second study is an inquiry among a sample of
interviewees composed of inhabitants of Dubai con-
tacted through a snowball strategy via emailed ques-
onnaire. Then, the inquired persons had the possibility
2 “Dubai overtakes Cairo in Trac Congeson”, 2007, Gulf Talent, “In
Dubai, you should never ever go anywhere when it’s the rush hour.
The road will just NOT go. Although the city is well organized, but
sll the trac is heavier than the road can handle”. hp://www.
gulalent.com/home/Dubai-Overtakes-Cairo-in-Trac-Congeson-
Arcle-23.html and hp://www.gulalent.com/home/Decongesng-
Dubai-Press-50.html
3 According to our ongoing research as PhD student, we are accor-
dingly serving this arcle with our research purposes, being on one
side the shiing of the urban centrality in the Middle
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of giving their email address to schedule a face-to-face
interview and get more informaon on their mobility
choices and paerns. This survey aims at knowing
more the daily mobility of some of the inhabitants of
the city. The sample was chosen according to mulp-
le criteria (naonality, profession and number of ye-
ars lived in Dubai: all of the interviewees are acve
workers: 70% male and 30% female, with an average
age of 28. The rst group of quesons of the inquiry
is about place of residence, place of work and daily
mobility. The second group of quesons concentrates
on the extent of familiarity and on the knowledge the
interviewees have about the public transport system
in Dubai. A third group of quesons is devoted to know
if the interviewees are inuenced, in their choices, by
the adversements promoted by the RTA Dubai and if
they know the RTA Internet site.
Results
Out of the 16 interviewed for the qualitave inquiry,
one respondent is a daily user of the metro. Almost no
one of them has tried the RTA Bus. All of them are da-
ily or very frequent (more than 3 mes a week) users
of RTA Taxi, even car owners among them, since taxis
are the most comfortable transport mode for a certain
share of the resident populaon of Dubai.
Out of the face-to-face interviews conducted in a
second set, most of the respondents expressed the
wish to get a driving license and to be allowed to dri-
ve and thus be independent from the public network.
Only one respondent has said that driving is too dan-
gerous in the streets of Dubai and she would rather
extend her pracces of Dubai Integrated Public Trans-
port network. She was the only person to acknowled-
ge that RTA Bus is one of the safest modes of transport
in town. The rest, een persons, don’t take the bus
because “I don’t understand” or because “it is not yet
well explained”. The image of the Dubai Metro is rat-
her posive for the users as one of the respondents
points out: “Dubai has awesome public transport op-
ons and choices and are very good for the people
who are using them” (M-05-JLT). But it is only good for
people whose home or work addresses are very close
to metro staons. It is not really appropriate for going
to cultural acvies or for groceries. It is helpful to go
for window or leisure shopping. According to the same
person, the major lack of the Dubai Transport Network
is that “there is not a very good network for travelling
internal areas (sic)” (M-05-JLT).
Although, Dubai Metro is seen as a comfortable,
“convenient and [run on] reasonably prices” (M-03-Al
Qusais), according to the interviewees it is sll not in-
tegrated to their origin/desnaon locaons. In fact,
we noce that most of the interviewees need to use
another mode of transport to complete their journey.
Taxi ride has increased the cost of travelling with
the public transport system. Most of the respondents
actually own a car and use the Metro because their
origin and nal desnaon are very close to the Metro
Staon. The respondents think that depending on the
public transportaon will increase the mobility costs
in me and money unless they live and work close to
the Metro Staons. Indeed, one of the respondents
argued that «the metro bus connecon to my oce
is not very me-friendly and thus I end up using the
taxi to commute to work” (F-01-Warsan). Another res-
pondent explains that nal desnaon being always
reached with a taxi, the cumulated costs result in a
loss of interest in the public transport and one would
prefer the comfort and the privacy oered by driving
cars. Not only that the taxi rides induce a higher cost
of money, it is also me-consuming to shi from one
transport mode to another.
As an interviewee explains, “it takes too long to go
to oce” (M-10-JLT). Driving from one place to anot-
her is easier for car owners in terms of me and mo-
ney costs. As another interviewee tells us that while
the public transport is very sasfying, she does travel
by her car only to go faster (M-12-Barsha). Although
most of our interviewees live in highly urbanised areas
served by the Metro, they choose to use their cars to
commute daily.
Except from one interviewee saying she would rat-
her not drive because of road safety issues, most of
the interviewees want to get a driving license in Dubai
or already have one. She daily uses the bus feeders to
move from her home to the oce where she works.
Some of the answers are related to the urban morpho-
logy that is not pedestrian-friendly, to the climac and
environment condions (dust and heat), and nally
the work characteriscs with “site locaons demand
that I use the car regularly. In one case, the rare use
of the Metro is only due to the “parking limitaons in
Deira” (M-09-Internaonal City).
Once a set of interview were done, we proceed to-
ward another kind of survey which is more precisely the
image of the Metro in some public space where are sup-
posed to be allowed to move our pool of interviewees.
Through a reading of photos taken in three of the
main malls of Dubai, we are going to discern the com-
municaon policy of RTA Dubai on public transport
system. These photos show dierent ocial adver-
Keilo J and Montagne C, Dubai Metro and RTA Dubai Bus
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sements, made by RTA Dubai to brand the citys trans-
port. They are visible in all the big malls and easily re-
adable, as they are put on the “strategic” passages in
the malls: entrances, exits, main halls, food courts etc.
The three biggest malls of Dubai in surface, and
they are located along the Red Line of Dubai Metro
and along Sheikh Zayed Road, the main artery of the
emirate. As this study is exploratory, the inclusion of
other malls in an eventual more analycal study would
reveal more relevant results. Yet this work is a neces-
sary beginning.
Analysis
Indeed, Dubai’s public transport system is adver-
sed, via specic images, in the three studied malls. A
simple reading of the adversements can give the fol-
lowing results:
1. The Dubai Metro is perceived as the city’s rst-
choice transport. The adversements which tell My
City. My Metro.” are visible in all the main entrances of
the three malls. The wring in Arabic is even more pre-
cise: Al Metro ikhari (the metro is my choice). The Du-
bai Metro, according to this adversement, is the best
mode of transport in town (please refer to Figure 1).
2. The Dubai Metro is perceived as related to shop-
ping, the main commercial acvity of the city. At the
metro entrances/exits to the malls, big adversements
declare that “When the Metro stops, the shopping be-
gins. The city’s geographical form, sprawling along the
Persian Gulf sea shores, is structured around a major
free ow arterial the Sheikh Zayed Road. As of now,
one of the metro lines is following the highway on
most of its extent connecng thus majors commercial
centres located in the new Dubai (please refer to Fi-
gure 2). Mall of the Emirates is also the staon where
is located an electronic stopwatch that run since the
9.09.2009, inauguraon date of the metro.
3. The RTA Bus is perceived as a part of the metro
system: the feeders are made to “ll the gap” between
the metro lines and the rest of the city. In one of the
interesng images seen in the Ibn Bauta Mall, RTA
Bus is the jigsaw puzzle piece which lls the empty
space between the city and the metro. According to
the adversement RTA Bus is not a transport system
per se, it is a support to a transport system which is
the metro (please refer Figure 3). The localisaon of
this ag explaining public transport policies in Dubai
is nonetheless not very convenient since too high in
the Persian Pavilion of the Ibn Bauta Mall. For most
of the clients of the mall, and though the feeder buses
are important to connect Discovery Gardens residen-
al quarter with the major centres, to see the board is
not that easy: hung four meters high, one needs to pay
special aenon to the Persian Hall cupola of the main
hall of Ibn Bauta Mall.
To conclude, we can say that an exploratory reading
of adversements related to public transport system
can show that Dubai considers the metro as the rst
Figure 2. My City. My Metro. The Arabic indication is even more precise: the Metro is my choice. Ibn Battuta Mall.
choice and the most appropriate means of transport in
the city while RTA Bus is reduced to a sort of connec-
on between the city and the “high transport” repre-
sented by the metro. At the same me the metro is the
means of transport related to the city’s main acvies
of shopping and to the city’s important public spaces,
namely the malls. This conclusion is armed by two
other representaons seen at the RTA Head Oce Bu-
ilding in Rashidiya, Dubai City. In the rst representa-
on, Sheikh Mohammed bin Rashid al Maktoum, the
Emir of Dubai, is depicted with the Dubai Metro (plea-
se refer Figure 4).
In the second, a model of the Dubai Metro is set just
in front of the Head Oce. We can say that a simple
analysis of these two representaons shows that the
metro is the main “presge” of RTA Dubai, as the city’s
main public transport and as an important means in
the city’s public image (please refer Figure 5).
To understand how this branding of the Dubai Metro
was ecient in the daily mobility choices of some in-
habitants, a study of their commung preferred transit
mode have been conducted. Our exploratory analysis
projects a spotlight on how residents choose their
“preferred” public transport system and which crite-
ria are taken into consideraon. We have conducted
two case studies: a qualitave inquiry with a snowball
sample of residents of Dubai, and then a study of pub-
lic transport branding in three of the largest malls of
Dubai. According to our primary results, eciency wo-
uld be insucient to determine the rst choice of the
city. The presge related to a more “modern” mode of
transport can be as decisive as eciency in the decisi-
on of what to consider as the city’s “main” transport
mode. But others criteria enter in the nal choices as
the clear understanding of the network, the ulisaon
of the internet device (Trip Planner) and the me - mo-
ney budgets. As per the results of the analysis of the
interviews, we have isolated three types of mobility
choices based on the interviewee’s narraves.
A rst small group is a daily user of the metro by
choice, since they deliberately avoid using a car beca-
use of the rising cost of moving around with a car in
Dubai and its risks (accident, nes). But, apart from the
capve users who do not own a car and who are on
a ght budget for transport, very few are the others
expatriate in Dubai who chose to depend enrely on
the integrated public transport network. For this gro-
up, the communicaon tools used by RTA to brand and
explain the transit network is very valuable for them
as they have the feeling of having been upgraded eit-
her in their social status or in the mobility opons. The
hypothesis of them having a beer appropriaon of
the metropolitan area and a dierent relaonship with
the city because of a growth of independence in mo-
bility needs to be studied thoroughly. The inhabitants
of Dubai adming that they used daily the metro have
also admied being very familiar with the RTA boards
and devices to plan their trips. For instance, the Figure
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Figure 3. The RTA Bus Dubai is represented as the
“missing” piece of the jigsaw puzzle, between the
city and the metro. Ibn Battuta Mall.
Figure 4. The Metro is the new urban and
economic driver of the Emirate launched
and promoted by the person of the lea-
dership.
Keilo J and Montagne C, Dubai Metro and RTA Dubai Bus
Emirates and the Wa Mall.
Then comes the third group of city respondent that
have never envisaged being dependent on the metro
because they don’t have oce schedules (freelance,
home oce) or because they enjoy the quality of life
that is oered by the automobile freedom. None of
the respondent has express any interest in using the
bus network because of the lacks of informaon of the
eort one has to make to dene an inerary with a bus
-that is going to the RTA website and checking the Ro-
ute Planner devices. Most of the face to face interview
has shown that all of them are very sased with the
Dubai Metro while few of them actually ride the metro
to commute. Drivers have assumed that it has redu-
ced congeson and have a broad understanding how
to use the metro. They have none the less very less
noons on how to travel on the public transport net-
work. The main ground is the very less knowledge of
the Trip Planner features on the RTA website -though
it is commonly used by the bus users, who could not
be interviewed this me but randomly met in the bus.
Discussion
This exploratory research on the image of Dubai
Metro has shown that meanwhile being the newest
public infrastructure and one of the iconic symbols of
the Dubai Emirate. The branding of the Dubai Metro
across the public spaces of the city from scale 1 model
strategically located in front of the Emirates Head Qu-
arter (refer to Figure 5) to dierent boards informing
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6 shows most of the tools developed by RTA to make
the network very accessible, comfortable and easy to
use. From the electronic board located in each bus and
in every bus staon (but not yet at every bus stop) to
the several maps of public transport network located
in every metro staon, RTA is developing a wide set of
tools. This plate show a technical support of the ima-
ge of the Dubai Metro dispersed in the city that have
been shown here in Figure 1, 2, 3 and 4. While all the
residents of Dubai have been encountering these ima-
ges, very few of them have been actually topping by
one of the maps or network, even in this specic group
that are daily commuters with the public transport.
A second group of city residents who have no ot-
her choices than using the public transportaon but
who will prefer the convenience of the taxi over the
constraints related to the use of the metro especially
for daily commung. Most of the respondent of the
second group have actually no right to drive in Dubai
but who can aord daily commung in taxi. For them
the Metro is convenient from me to me to the ex-
tent of being compeve with a total trip made by
Taxi. Thus, a trip needing more than 2 modes (metro
+ Taxi) will not necessary be done as it is as expensive
and not as convenient as being picked up and dropped
out by a taxi. The branding of Dubai Metro’s image is
even more ecient when it comes to reaching major
malls actually connected with the Red or the Green
Line (please refer to the rst map) as the Burjuman,
Deira City Center, Dubai Mall, Ibn Bauta, Mall of the
Figure 5. A representation of the Dubai Metro in front of RTA Dubai Head Office.
a passage to the future and a necessity for the Emirate
to keep its leadership as a global desnaon over its
competors in the Middle East.
Beyond this characterisc of Dubai always in the run
for keeping an advanced place in the global city sup-
posed network, the Dubai Metro, as a mode of public
transport, is oering an alternave to the automobile
-that is opmising trip schedules, comfort and me of
travel. Indeed the aim of the Dubai Metro is more to
aract the car owners rather than the capve users.
That is why the adversement campaign happens
mostly in the public spaces where the rst populaon
usually go out and wander. Out in the public space it is
more of a campaign branding the involvement in the
leadership in the concepon and the development of
one of the most modernized mass rail rapid transit. Ai-
ming at aract a broader qualied expatriate popula-
on (Westerners, Arabs, East Asians and South Asians),
the Dubai Metro benets from large shares of the RTA
communicaon boards. The objecves of the Dubai
Government are to realize mul-modal integraon
120 CiLT
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7 - EK 1
Dubai resident of the newest investment on mobility
oer. As many other global cies (ex. Singapore, Kuala
Lumpur…), Dubai is now equipped with a world class
urban rail infrastructure. It aims at oering ecient al-
ternave for commung to private vehicles.
Indeed oering the possibility to travel across the
Dubai City in a comfortable, relavely non expensive
and in a short me, the Dubai Metro is the symbol of
the integraon in a global city network where a rail inf-
rastructure is a “must”. As T. Decker phrases it is “both
an architectural and infrastructure showpiece” [and]
the metro represents a hybrid of two of the emirate’s
hallmark growth strategies.4 The “metro narrave” of
the Government and authories in Dubai is not only
centred around the migaon of the road congeson
and its eects, but also on benet for tourism and bu-
siness visitors who constute an essenal part of eco-
nomic development. This vision of the metro is clear in
the meditaons on Dubai wrien by Sheikh Moham-
med bin Rashid al Maktoum in his book Rou’ya (My
Vision), released in 2006. He states that Dubai Metro is
Figure 6. The Metro is the new urban and economic driver of the Emirate launched and promoted by the person
of the leadership.
4 Decker, T., 2009, “The people’s Icon? Urban Rail and Socio- Spaal
Cohesion in Dubai”, pp 204-207
Keilo J and Montagne C, Dubai Metro and RTA Dubai Bus
of mass transit systems (interview with RTA ocials,
October 2011). Expedious eorts are made to “make
the public transport means the ideal mobility choice
for people in the Emirate, says the RTA chairman.
On the contrary, the bus system does not prot from
the same scale of communicaon. As a consequence,
we wonder if a beer communicaon campaign besi-
des a larger ulisaon of public transport integrated
yers and board maps would help connecons within
the RTA public transport eets. This would help people
to avoid depending on taxi and on its cost. Thus the
ride on the metro would be highly compeve becau-
se much cheaper. As a consequence this would make
the bus-metro network self-sucient.
The city fabric characteriscs (Elsheshtawy, 2004,
Elsheshtawy, 2010) make impossible any reliance on
only one public transport system. One or two metro
line can’t give accessibility (in a reasonable cost of
me and/or money) to every residents and/or tourists
in Dubai. In the contemporary situaon, it is a neces-
sity to organize on intertwined schedules and routes
the spaal distribuon in public transport mode across
the Dubai urban area, and to adverse RTA whole new
modernized systems. All the image of Dubai metro
enhanced the spectacular architecturally landscape
in which the users will travel in a convenient and con-
fortable metro. But the actual use of the metro is not
possible if transport demand is not closely related to
the immediate proximity of the stops and staons. In
spite of this fact, we have seen that metro branding
primed over all other modes of interurban transports’:
metro is seen, via adversement boards, commemo-
rave plaques, Medias and brochures, everywhere in
Dubai. But the supporng system, RTA Dubai Bus, is
not as well branded as the metro itself, even if the la-
ter depends on the feeders to aract users who live in
relavely-remote residenal areas from the metro sta-
ons. A development into a more integrated bus/met-
ro system would be ideal to opmise the metro ulity.
Moreover this modernizaon of the public trans-
port oers a real chance for a beer appropriaon
by the city residents of the total urbanised area. As T.
Decker menoned it the slogan My City My Metro was
not “the most likely message”. […] “However the ega-
litarian message of the marketers may signal a small
but meaningful shi in the relaonship between Dubai
and its resident populaon(Decker in AMO, 2009). In-
deed, some key interviews with users and non-users of
the public transport system revealed others facts that
in the geography of the everyday of Dubai it is clearly
shown that the modernisaon of rail public transport
system has been rapidly inserted to the daily roune
of the city. It has been surprisingly noced that the
newly ecient bus system has been eclipsed by the
glossy and shining over expensive metro in the every-
day mobility survey of middle class users.
References
AMO, 2007, Al Manakh 1,
Davidson C., 2008, Dubai: The Vulnerability of Success, New
York: Columbia University Press
Ramos, S., 2011, Dubai Amplied, the Engineering of a Port
Geography, London, Ashgate
Pacione, M., 2005, «City prole: Dubai», Cies, 22 (3), pp
255–265.
Dubai’s Long Goodbye, BLOCH, 2010
Laverge M. 2002, Dubai ou la métropolisaon incomplète
d’un pole en relais de l’économie monde,
“The people’s Icon ? Urban Rail and Socio- Spaal Cohesion
in Dubai”, Tabitha Decker, pp 204-207
Wiedmann, F., 2008, « Sustainability : The Challenge
of urban Development Strategies in the Gulf», in A.
Moustafa, J. Al Qawasmi et A. Mitchell (dir.), Instant Cit-
ies Emergent Trends in Architecture and Urbanizaon in
the Arab World, Amman, CSAAR 2008A, American Uni-
versity of Sharjah Edions
Al-Mehairi J.-M., 1995, «Some aspects of environmen-
tal, problems caused by transport in Dubai: a geographi-
cal perspecve», in L.-J. Sucharov, (dir.), Urban Transport
and the Environment for the 21st century, Computaon-
al Mechanics, Southampton, pp 195–206.
121CiLT
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This paper was selected from the papers presented at the CAUMME 2012 International
Symposium that was held at Yıldız Technical University, Faculty of Architecture in 21-23
November 2012.
Bu yazı 21-23 Kasım 2012 tarihlerinde Yıldız Teknik Üniversitesi Mimarlık Fakültesi’nde
düzenlenen CAUMME 2012 Uluslararası Sempozyumu’nda sunulan bildiriler arasından
seçilmiştir.
... Following the re-organization of the United Arab Emirates in 1971, the three primary modes of transportation have helped to shape Dubai's global identity (Keilo & Montagne, 2012). Because of its ease and transportation advancements, Dubai is regarded as one of the most modern cities in the UAE. ...
... Because of its ease and transportation advancements, Dubai is regarded as one of the most modern cities in the UAE. During a period of increasing local and expatriate population, Dubai's government recognized the need to build a Metro system, as the city's road network system could cause challenges in providing efficiency for the growing population (Nassar, 2014;Keilo & Montagne, 2012). Dubai made tremendous progress in terms of economics, investment, infrastructure, and population, but these gains were occasionally delayed by the city's growing population, a problem shared by most industrialized and developing cities throughout the world. ...
... As a result, in July 2005, the government established the Dubai Rapid Link to carry out the design plan (Narayanaswami, 2017). The Dubai Metro opened on September 9, 2009 (Bobley, 2016;Acuto, 2010), at a time when the Dubai Metro was critical in restoring Dubai's image in the aftermath of the global financial crisis (Keilo & Montagne, 2012). ...
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The metro systems have witnessed a significant growth and development over recent decades due to the advancement in innovated technologies in transport industries. Dubai Metro is a result of the tremendous development in the United Arab Emirates. However, metro service operations have become challenging, especially in urban areas that are characterized by the dynamic increase in population so passenger satisfaction could be a difficult objective to obtain. The particular mechanisms by which service innovation influences passenger satisfaction have not been well investigated in the literature, especially in the case of Dubai Metro. Due to that, studying passenger satisfaction allows for the identification of areas that require attention and improvement, leading to more efficient and effective metro transportation systems. Therefore, this paper aims to highlight the role of service innovation on passenger satisfaction in Dubai Metro. A study on Dubai Metro is based on the perspective of disruptive innovation theory to help this company to attain a high level of passenger satisfaction due to service innovation. The analysis of literatures reveals a substantial relationship between service innovation in metro transport sector and passenger satisfaction. the research on passenger satisfaction is critical for the development of public transport in general and metro systems in particular because it provides valuable insights into the needs and preferences of commuters. By understanding what makes passengers satisfied, transport authorities can make informed decisions to improve the quality of services, enhance overall customer experience, and ultimately increase ridership. Abstrak: Sistem metro telah menyaksikan pertumbuhan dan pembangunan yang ketara sejak beberapa dekad kebelakangan ini disebabkan oleh kemajuan dalam teknologi berinovasi dalam industri pengangkutan. Metro Dubai adalah hasil daripada pembangunan yang luar biasa di Emiriah Arab Bersatu. Walau bagaimanapun, operasi perkhidmatan metro telah menjadi mencabar, terutamanya di kawasan bandar yang bercirikan dinamik pertambahan penduduk sehingga kepuasan penumpang boleh menjadi objektif yang sukar diperoleh. Walaupun mekanisme tertentu yang mana inovasi perkhidmatan mempengaruhi kepuasan penumpang belum disiasat dengan baik dalam literatur, terutamanya dalam kes metro Dubai. Untuk itu, mengkaji kepuasan penumpang membolehkan mengenal pasti kawasan yang memerlukan perhatian dan penambahbaikan, yang membawa kepada sistem pengangkutan metro yang lebih cekap dan berkesan. Oleh itu, tujuan kertas kerja ini adalah untuk menonjolkan peranan inovasi perkhidmatan terhadap kepuasan penumpang di metro Dubai. Kajian mengenai metro Dubai adalah berdasarkan perspektif teori inovasi yang mengganggu untuk membantu syarikat ini mencapai tahap kepuasan penumpang yang tinggi dalam inovasi perkhidmatan yang wajar. Analisis literatur mendedahkan hubungan yang ketara antara inovasi perkhidmatan dalam sektor pengangkutan metro dan kepuasan penumpang. penyelidikan dalam kepuasan penumpang adalah penting untuk pembangunan pengangkutan awam amnya dan sistem metro khususnya kerana ia memberikan pandangan berharga tentang keperluan dan keutamaan penumpang. Dengan memahami perkara yang membuatkan penumpang berpuas hati, pihak berkuasa pengangkutan boleh membuat keputusan termaklum untuk meningkatkan kualiti perkhidmatan, meningkatkan keseluruhan pengalaman pelanggan dan akhirnya meningkatkan jumlah penumpang.
... The Road Transport Authority of Dubai (RTA), in the United Arab Emirates, metamorphosed from the planning department of Dubai Municipality in 2005 (Keilo & Montagne, 2012). This segregation of the department into an independent agency, responsible for the intra-urban transport services within the Dubai municipality was a strategic move by the Dubai Executive Council (Harnack, 2015;Keilo & Montagne, 2012). ...
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... Address an ecological need (Keilo & Montagne, 2012), that is to reduce the carbon footprint from city dwellers' vehicle use (Keilo & Montagne, 2012). ...
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Metro service operations have become challenging in modern urban environments due to the dynamics of population, service levels, accuracy, and other operational issues. This research applies the Supply Chain Operations Reference (SCOR) model combined with the ARENA model simulation to examine the service performance in Dubai Metro. The proposed approach takes into consideration the real time flows of Metro service operations, and simulates the passengers’ service time in selected terminals. The researchers measure the actual time spent by passengers and estimate various possible scenarios as outcome. The researchers assessed the average time spent in the system and the performance improvement as a visualized outcome with suggestions for improvements, such as; on-board card recharge, automatic check-out using RFID Systems, integration of systems using internet of things (IOT) & Blockchain, and a dedicated lane system. The proposed recommendations have the potential to contribute to service performance improvement of the Metro rail, as Dubai plans for its operational expansion process towards EXPO 2020. This research methodology and results can be extended to metro service operations of other urban centres, to better understand passengers’ behaviour in the future. In view of this, the research contributes to both, the theory and practice of travel behaviour in the metro transportation service.
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This essay details the effects of the global economic crisis on Dubai and assesses the future implications for urban and economic development in Dubai itself and within its broader sphere of influence. Dubai's real estate‐led six‐year boom between 2003 and 2008 is located within the emirate's growth strategy, which expressed the ruling al‐Maktoum family's long‐running ambition for the city‐state to ascend to global‐city status on the basis of significant investment in economic infrastructure over decades to service a regional trading‐hub role. Urban development during the boom years was accelerated in terms of process and built outcomes as state‐backed real estate companies borrowed heavily on capital markets and designed and constructed an extraordinary array of commercial, industrial, retail, residential and tourism facilities to cater for a planned population increase on the basis of growing economic activity. The global economic crisis brought the boom years to an end from late 2008 onwards: construction slowed down, if it did not halt altogether, property values dropped by half, and the finances of state‐owned companies are undergoing restructuring in the face of creditor demands. A durable pick‐up in economic growth is likely to impel Dubai's ruling elite to re‐emphasize the city's regional trading and service‐centre role based on strong investment in aviation, shipping and logistics infrastructure. While real estate development will be demoted as an economic priority, Dubai's city‐building practices will continue to influence the current wave of global suburbanization in the Middle East, Africa and Asia. Résumé Ce texte examine les effets de la crise économique mondiale sur Dubaï, en évaluant les implications pour le développement économique et urbain à venir, tant à Dubaï que dans sa sphère d'influence. L'essor immobilier entre 2003 et 2008 s'inscrit dans la stratégie de croissance de l'émirat. Celle‐ci reflète l'ambition déjà ancienne de la famille Al Maktoum au pouvoir, qui vise à faire de l'État‐cité une ville planétaire, s'appuyant sur des décennies d'investissements considérables dans l'infrastructure économique afin d'assurer le rôle de plaque tournante du commerce régional. Pendant les six années d'expansion, l'aménagement urbain a explosé en termes de processus et de constructions, les promoteurs soutenus par l'État empruntant massivement sur les marchés financier, et ayant conçu et bâti un ensemble extraordinaire de sites commerciaux, industriels, résidentiels et touristiques afin de faire face à l'accroissement prévu de la population dans un cadre de prospéritééconomique. La période d'essor s'est heurtée à la crise mondiale à partir de la fin 2008: ralentissement (voire arrêt) des constructions, valeur de l'immobilier divisée par deux, et entreprises détenues par l'État forcées de restructurer leurs finances pour répondre aux exigences de leurs créanciers. Une reprise durable de la croissance économique devrait inciter l'élite dirigeante de Dubaïà recentrer la ville dans son rôle de centre régional de service et de commerce grâce à des investissements importants dans les infrastructures aéronautiques, maritimes et logistiques. Même si l'aménagement immobilier n'apparaît plus comme une prioritééconomique, la construction urbaine réalisée à Dubaï reste une source d'inspiration pour la nouvelle vague de suburbanisation mondiale que connaissent le Moyen‐Orient, l'Afrique et l'Asie.
Dubai: The Vulnerability of Success
  • C Davidson
Davidson C., 2008, Dubai: The Vulnerability of Success, New York: Columbia University Press
Dubai ou la métropolisation incomplète d'un pole en relais de l'économie monde
  • M Laverge
Laverge M. 2002, Dubai ou la métropolisation incomplète d'un pole en relais de l'économie monde, "The people's Icon ? Urban Rail and Socio-Spatial Cohesion in Dubai", Tabitha Decker, pp 204-207
« Sustainability : The Challenge of urban Development Strategies in the Gulf
  • F Wiedmann
Wiedmann, F., 2008, « Sustainability : The Challenge of urban Development Strategies in the Gulf», in A.
«Some aspects of environmental, problems caused by transport in Dubai: a geographical perspective
  • J Moustafa
  • A Qawasmi
  • Mitchell
Moustafa, J. Al Qawasmi et A. Mitchell (dir.), Instant Cities Emergent Trends in Architecture and Urbanization in the Arab World, Amman, CSAAR 2008A, American University of Sharjah Editions Al-Mehairi J.-M., 1995, «Some aspects of environmental, problems caused by transport in Dubai: a geographical perspective», in L.-J. Sucharov, (dir.), Urban Transport and the Environment for the 21st century, Computational Mechanics, Southampton, pp 195-206.
Dubai Amplified, the Engineering of a Port Geography
  • S Ramos
Ramos, S., 2011, Dubai Amplified, the Engineering of a Port Geography, London, Ashgate Pacione, M., 2005, «City profile: Dubai», Cities, 22 (3), pp 255-265.