Determining the economic, social and environmental effects of business is a laudable goal. It is often difficult in practice, however, especially if a firm is not in a resource sector, where material and energy flows dominate impacts, but is in a service sector, where technology, culture, and social and environmental impacts are more important. Some of the potential issues involved in such cases
... [Show full abstract] can be illustrated by considering the information and communications technology industry, from production of artifacts to services and deeper cultural implications.