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Understanding email interaction increases organizational productivity

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Abstract

The role of email interactions in increasing the employees productivity at the workplace is discussed. Restricting the use of email-to-all messages and reply-to-all messages and using more targeted email user groups can be helpful in increasing productivity . The setting up of the email inbox to display only sender, subject and the first line of the message so that recipients can determine whether it require immediate attention is also elaborated. Training of all employees to set email priority, perform email housekeeping with message rules, create user groups and structure email messages are also elaborated.
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... "Always on" kultúra je častokrát zo strany zamestnancov odvodňovaná snahou o ich kariérny postup, pričom vysoká miera responzibility je spojená aj so závislosťou na technológiách. 3 Pod prizmou vyššie uvedených postulátov a výsledkov výskumov sa otvára otázka; akým spôsobom môže, resp. musí právo interferovať do vzniknutých právnych vzťahov, akú ochranu má poskytnúť ich účastníkom a je "právo byť odpojený" tou najvhodnejšou formou ochrany? ...
... Prideľovanie práce zamestnávateľom v čase doby odpočinku v značnej miere porušuje právo zamestnanca na súkromie, slobodné rozhodovanie a ohrozuje zdravie zamestnancov. Ak by sme na jednu 3 Americký počítačový vedec Tristan Harris prirovnáva závislosť na smartfónoch a sociálnych sieťach k závislosti na hracích automatoch, pričom táto vlastnosť je imanentnou súčasťou ich dizajnu. Zamestnanci rovnako ako ostatní užívatelia telekomunikačných technológii tak podvedome kontrolujú aktuálnosť noviniek (aj upozornení o nových pracovných e-mailoch) zobrazených na obrazovkách ich zariadení. ...
Conference Paper
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Autor v predkladanom príspevku poukazuje na nový inštitút ochrany práv zamestnanca – právo byť odpojený. Autor vymedzuje základné komparatívne súvislosti už zavedených foriem tzv. „práva byť odpojený“ – v legislatívnom francúzskom modeli a v mimolegislatívnom nemeckom modeli. V záverečnej časti predkladaného príspevku autor analyzuje možnosti zavedenia práva byť odpojený v intenciách slovenského právneho poriadku. Zároveň autor zodpovedá otázku, či je predmetné právo imanentnou súčasťou pracovnoprávnej legislatívy prostredníctvom už zavedených pracovnoprávnych inštitútov.
... La grande majorité des interruptions au travail est liée à des notifications via les emails ou la messagerie instantanée (Garrett & Danziger, 2007). Une étude montre par exemple que 70% des mails sont pris en compte 6 secondes après leur arrivée et il faudrait de 64 secondes (Jackson, Dawson & Wilson, 2003) jusqu'à 25 minutes (Brooks, 2015) pour reprendre une tâche interrompue. ...
... Le deuxième aspect, largement évoqué dans la littérature concerne les interruptions liées aux messages instantanés et mails (Garrett & Danziger, 2007, Jackson, Dawson & Wilson, 2003Brooks, 2015. Dans notre échantillon, nous retrouvons ce constat de sursollicitations par messages, principalement en interne, allant jusqu'à des reproches de la part de collègues en cas de déconnexion. ...
Thesis
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... Daraus folgt, dass Beschäftigte häufiger während des Arbeitens unterbrochen werden (O'Driscroll et al., 2010). Dadurch neigen sie auch dazu, auf eingehende E-Mail-Mitteilungen innerhalb weniger Sekunden zu antworten (Jackson, Dawson & Wilson, 2003). Die wahrgenommene Erwartung, unmittelbar auf Mitteilungen antworten zu müssen (Antworterwartung), kann sich über die regulären Arbeitszeiten hinaus erstrecken. ...
Book
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Aufgrund der Anforderungen, die Informations- und Kommuni-kationstechnologien (IKT) an Beschäftigte stellen, können diese Schwierigkeiten haben, sich mental von der Arbeit während arbeitsfreier Zeit zu distanzieren. Dadurch kann wiederum ein erhöhter Erholungsbedarf entstehen, welcher ein Frühwarnindikator für langfristige Gesundheitsbeschwerden und Krankheitstage ist. Die vorliegende Arbeit untersucht den Einfluss von IKT-Anforderungen auf den Erholungsbedarf sowie die moderierende und mediierende Rolle von mentalem Abschalten am Wochenende. Auf Grundlage des Stressor-Detachment Modells von Sonnentag und Fritz (2015) wird angenommen, dass das IKT-Arbeitspensum den Erholungsbedarf verstärkt und dass mentales Abschalten den Zusammenhang zwischen IKT-Arbeitspensum und Erholungsbedarf moderiert sowie mediiert. An einer anfallenden Stichprobe von N = 110 Beschäftigten aus Deutschland wurden Querschnittsdaten über einen Online-Fragebogen erhoben. Die Ergebnisse der hierarchischen Regressionsanalyse bestätigen den unerwünschten Effekt von IKT-Arbeitspensum auf den Erholungsbedarf. Die Ergebnisse der Mediationsanalyse zeigen zudem, dass mentales Abschalten den Effekt von IKT-Arbeitspensum auf Erholungsbedarf mediiert. Allerdings unterstützen die Ergebnisse der Moderationsanalyse nicht den moderierenden Effekt. Interventionsmaßnahmen zur Verringerung des Erholungsbedarfs, indem die IKT-Anforderungen reduziert (z. B. durch Kommunikationsmaßnahmen) und mentales Abschalten erleichtert werden (z. B. durch die Segmentation von Arbeit und Zuhause), werden abgeleitet. Zukünftige Forschung sollte das Zusammenspiel der Variablen in einer Längsschnittstudie untersuchen und dabei zusätzliche IKT-Anforderungen in Augenschein nehmen. Download: https://www.fom.de/fileadmin/fom/forschung/iwp/Schriftenreihe/FOM-Forschung-iwp-Schriftenreihe-Band-08-Bruehne-IKT-und-Erholungsbedarf-2021-eBook.pdf
Thesis
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Article
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This paper presents the results of a study designed to identify the cues employees use to identify an email as important and/or urgent. Taking an emic perspective, a qualitative research methodology is used to analyze interview responses from knowledge workers. Our findings support the notion that employees use strategies similar to those encapsulated in Mitchell et al.’s (1997) operationalization of stakeholder salience when evaluating an email's importance and/or urgency. Results from this study can be used to design email policies to support knowledge worker performance. Cet article présente les résultats d'une étude visant à identifier les indices utilisés par les employés pour identifier un courriel comme important et/ou urgent. Dans une perspective émique, une méthodologie de recherche qualitative est utilisée pour analyser les réponses obtenues en entrevue avec des travailleurs du savoir. Nos résultats appuient l'idée que les employés utilisent des stratégies semblables à celles décrites dans l'opérationnalisation de la saillance des parties prenantes entreprise par Mitchell et al. (1997) lors de l'évaluation de l'importance et/ou de l'urgence d'un courriel. Les résultats de cette étude pourront servir à concevoir des politiques de messagerie ciblant l'amélioration du rendement des travailleurs du savoir.
Article
Purpose This study aims to assess the effect of knowledge management (KM) development and emotional intelligence (EI) on the productivity of librarians regarding the mediating role of job motivation (JM) and job feedback (JF). Design/methodology/approach This study was carried out in two phases. First, the variables affecting the productivity of librarians were identified and selected through an explorative study and by surveying their opinions. Then, the theoretically designed model was administered to 312 librarians at Iranian public libraries. A questionnaire was used to collect data, and the structural equation modelling technique was used to analyse data. Findings The results of this study showed that KM and EI, mediated by JM and JF, had a positive and significant effect on developing the librarians’ productivity. The results also revealed that JF had a positive effect on JM and that JF was more effective on productivity than JM. This study marginally proved the direct effect of KM and EI on productivity where KM was more effective than EI on productivity. Knowing the effects of organizational and individual factors on the higher productivity of librarians in public libraries will help library managers make more efficient use of those factors in developing the capabilities of librarians and enhancing productivity. Originality/value This study is one of the few studies of its kind that facilitates the perception of the concept of productivity in public libraries and also the assessment of the effects of organizational and individual factors on the librarians’ productivity.
Chapter
The blurring of boundaries between work and non-work activity has increased in line with the advancement in New Communication Technology (NCT). Agile working, enabled by these NCTs, blurs those boundaries even further. As a consequence, workers are impelled to make active choices to resist and manage NCTs if they wish to strengthen the boundaries between work and non-work. This notion of resistance to NCTs is evidenced in the realms of social media, smartphones and generic use, but less so in the world of work-based NCTs. Lifespan Theories and Conservation of Resources theory lend a strong theoretical framework in understanding the behaviours, motivations and impact of E-Resistance—active choices of avoidance or resistance to control NCT use to balance one’s resources to meet work and personal goals.
Chapter
This exploratory study examines the impact of email as a primary communication technology upon the perceptions and work behaviors of higher education professionals who support university administrative functions. Based on the interviews and observations of 23 participants, key themes emerged regarding the relationship of email to the interactions of higher education professionals. Findings are presented in three sections: (1) impact on productivity, (2) impact on social interactions, and (3) impact on well-being. The professionals who participated in this study articulated the importance of face-to-face interaction particularly in complex situations; they recognize the need to manage email sender expectations to deal with their own work stresses, and strive to temper the negative impact of constant disruption by email on workplace productivity.
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VNC is an ultra thin client system based on a simple display protocol that is platform independent. It achieves mobile computing without requiring the user to carry any hardware. VNC provides access to home computing environments from anywhere in the world, on whatever computing infrastructure happens to be available-including, for example, public Web browsing terminals in airports. In addition, VNC allows a single desktop to be accessed from several places simultaneously, thus supporting application sharing in the style of computer supported cooperative work (CSCW). The technology underlying VNC is a simple remote display protocol. It is the simplicity of this protocol that makes VNC so powerful. Unlike other remote display protocols such as the X Window System and Citrix's ICA, the VNC protocol is totally independent of operating system, windowing system, and applications. The VNC system is freely available for download from the ORL Web site at http://www.orl.co.uk/vnc/. We begin the article by summarizing the evolution of VNC from our work on thin client architectures. We then describe the structure of the VNC protocol, and conclude by discussing the ways we use VNC technology now and how it may evolve further as new clients and servers are developed
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Contenido: Administración de los recursos humanos. El clima laboral. Las personas adecuadas. Crecimiento de equipos productivos. Se supone que es divertido trabajar aquí. Hijo de peopleware.
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