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Kan emotionele intelligentie worden getraind?

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... Finally, research on EI has shown that this construct is trainable (Freedman 2003;Zijlmans et al. 2011). For instance, Wasseveld et al. (2007) showed that an EI-training lead to increased EI among participants. Slaski & Cartwright (2003) found that a training for managers focusing on EI, resulted in increased well-being and reduced subjective stress experiences of managers. ...
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Background Recent research addressed the relationship between staff behaviour and challenging behaviour of individuals with an intellectual disability (ID). Consequently, research on interventions aimed at staff is warranted. The present study focused on the effectiveness of a staff training aimed at emotional intelligence and interactions between staff and clients. The effects of the training on emotional intelligence, coping style and emotions of support staff were investigated.Method Participants were 214 support staff working within residential settings for individuals with ID and challenging behaviour. The experimental group consisted of 76 staff members, 138 staff members participated in two different control groups. A pre-test, post-test, follow-up control group design was used. Effectiveness was assessed using questionnaires addressing emotional intelligence, coping and emotions.ResultsEmotional intelligence of the experimental group changed significantly more than that of the two control groups. The experimental group showed an increase in task-oriented coping, whereas one control group did not. The results with regard to emotions were mixed. Follow-up data revealed that effects within the experimental group were still present four months after the training ended.ConclusionsA staff training aimed at emotional intelligence and staff-client interactions is effective in improving emotional intelligence and coping styles of support staff. However, the need for more research aiming at the relationship between staff characteristics, organisational factors and their mediating role in the effectiveness of staff training is emphasised.
... The results of this study are consistent with the findings of several studies assessing the effectiveness of interventions focusing on emotional intelligence or elements of emotional intelligence (Aber et al. 1999;Nelis et al. 2009). Like in the present study, Wasseveld et al. (2007) used the Bar-On EQ-i to assess the effectiveness of a training for managers focusing on emotional intelligence. In addition to feedback on the emotional intelligence of staff members, the provision of video feedback on staff behaviour was another important strategy in the present training programme. ...
... The results of this study are consistent with the findings of several studies assessing the effectiveness of interventions focusing on emotional intelligence or elements of emotional intelligence (Aber et al. 1999;Nelis et al. 2009). Like in the present study, Wasseveld et al. (2007) used the Bar-On EQ-i to assess the effectiveness of a training for managers focusing on emotional intelligence. In addition to feedback on the emotional intelligence of staff members, the provision of video feedback on staff behaviour was another important strategy in the present training programme. ...
Article
Staff working with clients with intellectual disabilities (ID) who display challenging behaviour may contribute to the continuation of this behaviour, because it causes emotional reactions such as anxiety, anger and annoyance, which may prohibit adequate response behaviour. To enhance staff behaviour and treatment skills a training that aimed at improving emotional intelligence (EQ) was developed. The goal of this study was to assess whether an EQ training in combination with a video-feedback training programme improves emotional intelligence of staff working with clients with ID and challenging behaviour. Participants were 60 staff members working with individuals with ID and challenging behaviour. Thirty-four staff members participated in a 4-month training programme and 26 constituted the control group. A pretest-posttest control group design was used. Effectiveness was assessed by using the Dutch version of the Bar-On EQ-i and the judgments of experts on emotional intelligence. Emotional intelligence of the experimental group changed significantly more than that of the control group. Judgments of experts on emotional intelligence indicated that the change of emotional intelligence of the experimental group improved positively. The positive effect of the training programme on emotional intelligence is consistent with previous research on emotional intelligence and suggests that emotional intelligence of staff working with clients with ID and challenging behaviour can be influenced by training.
Article
Working with clients who show challenging behavior can be emotionally demanding and stressful for support staff, because this behavior may cause a range of negative emotional reactions and feelings. These reactions are of negative influence on staff wellbeing and behavior. Research has focused on negative emotions of staff. However, a distinction between emotions and feelings has never been made in the research field of intellectual disabilities. Negative emotions and feelings may be regulated by emotional intelligence, a psychological construct that takes into account personal style and individual differences. The purpose of this study was to explore the relationship between emotional intelligence on the one hand and emotions and feelings on the other. Participants were 207 support staff serving clients with moderate to borderline intellectual disabilities and challenging behavior. Emotional intelligence, emotions, and feelings were measured with questionnaires. The results show that emotional intelligence, emotions, and feelings are related. However, found relationships were weak. Most significant relations were found between feelings and stress management and adaptation elements of emotional intelligence. Because the explored variables can change over time they call for a longitudinal research approach.
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