Available via license: CC BY-NC
Content may be subject to copyright.
ISSN 2039 - 2117
Mediterranean Journal of Social Sciences
Vol.2, No.2, May 2011
MCSER – Mediterranean Center of Social and Educational Research
Rome, Italy, www.mcser.org
93
How Does Exam Anxiety Affect the Performance of University Students?
Anisa Trifoni
Miranda Shahini
Universiteti “Aleksandër Moisiu”
E-mail: anisatrifoni@yahoo.it E-mail: mirashahini@yahoo.com
Abstract
The work of assessing students’ learning is complex. In order to assess their work objectively, teachers and instructors use
various methods and instruments, one of which is testing. We are aware that nowadays testing has become an inherent part of the society
we live in. Consequently, many important decisions are based on test results. So, it is not surprising that anxiety during tests has become
a prominent problem in schools all over the world. The present study focuses primarily on test anxiety and its impact on learning, as well
as its causes and effects on students. A test anxiety scale followed by a set of questions was completed by a sample group of undergraduate
students of “Aleksandër Moisiu” University. The results indicated that a considerable number of students were affected, at least at some
degree, by test anxiety. From this perspective, the following questions are raised: “What causes test anxiety?” and “What can be done to
alleviate this problem?” The findings of this empirical study, the review of literature as well as students experiences provide useful
suggestions concerning the ways of alleviating test anxiety.
Keywords:
testing, exam anxiety, students’ performance
1. Introduction
Concerning the notion of assessment, also known as the control of knowledge, it has existed
since the period of antiquity. Socrates used questionnaires with consecutive questions with the
aim to encourage his students to think critically. The same phenomenon was noticed even in
Rome around the V century BC. As a tradition, the control of knowledge in Europe consisted
of oral questioning, a phenomenon which began in 1219 in the University of Bologna, where
students had to answer verbally to questions made in Latin. Apart from the oral exams, starting
from 1792, in Europe were introduced the first written exams with a starting point in the
University of Cambridge in England.
As we see, exams, especially verbal ones, are used for centuries originally in Europe and later
on in America. This indicates that the assessment of students’ work was and remains a crucial
point in teaching. The work of assessing and judging students’ learning is not easy. In order to
come out with an objective assessment of their work, teachers and instructors use numerous
methods and instruments, one of which is testing. We are conscious that nowadays testing has
become an inherent part of our society. It has become more extensive not only in education but
in every sphere of life and many important decisions are specifically based on test results. This
view is also supported by Spielberger and Vag (1995), two experts in the field of test anxiety.
These researchers point out that “… achievement test scores, as well as academic performance,
are increasingly used in evaluating applicants for jobs and admissions into educational programs.
Consequently, examination stress and test anxiety have become pervasive problems in modern
society. (p.xiii)”. This view was held earlier by another well known researcher in the field of test
anxiety, Sarason (1959), who commented: “We live in a test- conscious, test -giving culture in
which the lives of people are in part determined by their test performance”. At this point, it is
important to emphasize that even though tests are highly valid and reliable, one cannot be sure
whether the results truly reflect students’ understanding or their actual true abilities.
An important factor that should be taken under consideration is test anxiety. As Cizek and
Burg (2006) emphasize, here lies a popular misunderstanding about test anxiety. Test anxiety is
not the normal nervousness we experience in testing situation. That feeling of nervousness is the
ISSN 2039 - 2117
Mediterranean Journal of Social Sciences
Vol.2, No.2, May 2011
MCSER – Mediterranean Center of Social and Educational Research
Rome, Italy, www.mcser.org
94
perfectly normal response that nearly everyone experiences when faced with any challenging
task. The present study focuses specifically on test anxiety and its impact on students’
performance and learning.
2. Research Literature
Anxiety is a phenomenon that people frequently encounter in their daily life. Anxiety can be
described as the tense, unsettling anticipation of a threatening but vague event; a feeling of
uneasy suspense (Rachman, 2004). As a result of the nature of anxiety, researchers have provided
a classification of this phenomenon into different sub-categories (e.g., language anxiety, speech
anxiety, social anxiety,). As was mentioned above, we will concentrate on one of these categories,
namely, test anxiety. Test anxiety as a phenomenon has received considerable attention since
1950s. It is considered to be a common educational problem, referring to a situation when
students do not feel confident about their abilities, which is reflected especially in their
performance and tests results. This view is also supported by a study conducted by Spielberger
(1962) with college students, which revealed that while only 8 out of 138 low-anxiety students
dropped out of college because of academic failure, twenty six out of 129 high anxious students
left for the same reason.
According to Zeidner (1998) test anxiety is a set of phenomenological, physiological and
behavioral responses that accompany concern about possible negative consequences or failure
on an exam or similar evaluative situation. As we see from Zeidner’s statement, test anxiety is
strongly related to failure consequences. This connection can be noticed even in (Sarason and
Sarason, 1990) who state that when not in an evaluational situation, or anticipating one, the
highly test anxious individual may not worry about possibilities of failure, embarrassment and
social rejection. But in evaluational situations these possibilities become active. We should also
emphasize the fact that students who suffer from test anxiety do not necessarily lack in intellect
or drive. Test anxiety and other deficits related to test anxiety, interfere with academic
performance (Everson & Millsap, 1991).
In order to understand in what way test anxiety affects students’ performance it is necessary
to take under consideration the study of Liebert &Morris (1967). These researchers analyzed the
responses of students to Sarason and Mandler’s Questionnaire (TAQ: Sarason & Mandler, 1952).
The results indicated that test anxiety consisted of two major components. The first component
was emotionality which was related to the physical reactions to test situations, such as
nervousness, sweating, constantly looking at the clock, pencil-taping and so on. The second
factor was worry, which comprises the psychological or cognitive aspect of test anxiety. “Worry
relates primarily to cognitive concern(s) about the consequences of failure” Liebert &Morris
(1967). This is not surprising since a student’s test anxiety is something that cannot be perceived
by a teacher or instructor. What is more, students’ actual levels of test anxiety cannot be directly
measured or examined. The only thing that could be observed is the students’ manifestation of
test anxiety in the form of emotionality responses mentioned earlier. Morris and Liebert study
(1970) found that the factor of worry had a stronger negative relationship with performance
outcomes than emotionality, in a group of high school students. This suggests that it is the
cognitions or thoughts about the evaluative situation that will have the greatest impact upon
performance under such conditions.
A lot of research has been conducted in order to identify in what way test anxiety affects
performance, considering the fact that this phenomenon has a variety of sources. According to
one review of the research on test anxiety different possibilities have been examined. For
example, some studies have identified the root of test anxiety as lying in students’ poor
preparation. Those studies suggest that some students ineffectively organize or process
information and they perform poorly on tests because of this. Naveh-Benjamin et al (1987) have
found that when compared with less anxious students, highly test-anxious students have
ISSN 2039 - 2117
Mediterranean Journal of Social Sciences
Vol.2, No.2, May 2011
MCSER – Mediterranean Center of Social and Educational Research
Rome, Italy, www.mcser.org
95
difficulties in organizing material to be learned. As several research studies have noted, highly
test anxious students have less effective study habits compared to their low anxious counterparts
(Culler and Holahan, 1980). This view is also supported by Hembree (1988), who suggests that a
lack of effective study skills contributes to poor performance under evaluative conditions, which
in turn leads to heightening feelings of anxiety when it comes to performing in subsequent
examinations. Support of this research emerged from treatment studies that have concentrated
on helping students to improve study skills. The results of these studies suggest that study skills
can also help to reduce test anxiety and improve performance.
At this point, it is important to mention Zeidner’s (1998) view of the problem. He is of the
opinion that the state of test anxiety cannot be explained away by lack of work or exam
performance, for conscientious and highly motivated students also suffer from its debilitating
impact. He states that academic performance depends on the information processing routines
that directly control learning and comprehension of classroom material, such as focused
attention, working memory and long term memory retrieval, processes that may be biased by
personality factors such as test anxiety.
Other studies have identified “the habitual, irrelevant, negative thoughts that some students
have during a testing situation” as a major cause of anxiety (Mealey & Host, 1992). According to
Mealey & Host (1992), there are 3 main categories of test anxious students. They include
students who:
1. Do not have adequate study and test-preparation strategies, realize that deficiency, know
they are not well prepared for testing situations and are worried.
2. Have adequate strategies in their repertoire and use them but become distracted during
tests.
3. Mistakenly believe they have adequate strategies, do poorly on tests and anxiously wonder
why. (p. 148)
Sarason (1980) believes that learners’ capacity, task difficulty, the fear of getting bad grades and
lack of preparation for a test are the other factors that make learners worried. Similarly, learners
with high levels of anxiety have less control of attention. He also suggests that there is
considerable evidence that the performance of highly test anxious individuals on complex tasks
is deleteriously affected by evaluational stressors. The less complex the task, the weaker this
effect is. Concerning task difficulty, Gaudry and Spielberger (1971) seem to share the same view.
The results of their study showed that high-anxious subjects performed better than low-anxious
subjects on simple tasks but performed more poorly than low-anxious subjects on complex
tasks. This fact is supported by a study of Zeidner (1998) who found that test anxiety is more
detrimental to demanding tasks.
Literature on test anxiety shows that some of the factors that influence students’ reactions to
tests are related to test validity, time limit, test techniques, test format, length, testing
environment and clarity of test instructions (Young, 1999). Concerning the importance of test
validity we can mention Young’s study (1991) which indicates that students experience anxiety if
the test involves content that was not taught in class. Another factor that increases test anxiety
and affects performance is time limit. According to Ohata (2005), learners sometimes felt
pressured to think that they had to organize their ideas in a short period of time. Another factor
that affects negatively students’ performance is the inappropriate test technique. Young (1991)
found that students felt anxious when they had studied for hours for a test and then found in the
test question types which they had no experience about. Last of all, Ohata’s study (2005)
revealed that most of the participants in the study admitted that they feared taking tests, because
test-taking situations would make them fearful about the negative consequences of getting a bad
grade. This result has been found in many studies. Furthermore, research indicates that anxiety
affects performance negatively not only at school but at the university level as well. Paul and
Eriksen (1964) tested the effect of anxiety by giving a group of first –year girl students a
traditional examination on their course. The students were aware that the marks of this test
ISSN 2039 - 2117
Mediterranean Journal of Social Sciences
Vol.2, No.2, May 2011
MCSER – Mediterranean Center of Social and Educational Research
Rome, Italy, www.mcser.org
96
would count on their final grade. Immediately after the test they were asked to fill in a test
anxiety questionnaire and were given a parallel form of the examination they had previously
taken but this time it was emphasized that the marks would not be taken into count towards
their grade. When the results were analyzed, it was found that highly anxious students did better
on the non-stressful examination whereas low-anxiety students performed better in the
traditional condition.
Sometimes it is the type of test that leads to test anxiety. Some students become anxious
during exams that require them to demonstrate their knowledge in ways in which they do not
feel comfortable. For example, some students panic when they find they have to take essay tests.
Others become anxious over oral exams. Different types of tests can make students anxious
(Van Blerkomp, 2009). Researchers do not share the same opinion on when and how test anxiety
interferes with test performance. It interferes either at test time or at study time. Wine (1980)
believes that test anxious individuals divide their attention between task relevant activities and
preoccupation with worry and self criticism. With less attention available for task-directed efforts
their performance is depressed.
Apart from these factors, we should mention Hembree’s study (1988). He found that the
conditions that give rise to differential test anxiety levels include ability, gender and school grade
level. Other research has suggested a difference in anxiety responses between males and females
(King et al., 2000); with females generally self-reporting higher levels of test anxiety symptoms
than males. From this point of view, it would be important to consider the role of gender when
interpreting the results from outcome measures of self reported test anxiety.
The research on test anxiety in Albania seems to be limited. This is the main reason why we
find it necessary to conduct a research with university students. Another reason is related to the
fact that this phenomenon affects a considerable number of students and impairs their
performance. Considering the fact that test anxiety is a complex and problematic area, it is
necessary to determine the problems, and provide recommendations on the ways of reducing it,
which would be helpful to both students and teachers.
3. Method
3.1 Subjects
The study was conducted at the Faculty of Education, in “Aleksandër Moisiu” University,
Durres. The subjects in the study consisted of 109 students of the following branches:
Elementary Education, Experts in the Processes of Formation and English Language. Of the
subjects, 38 (34.9 %) were male and 71 (65.1%) were female students, with a male-female ratio of
38:71. Their ages ranged from 18 to 26, with an average age of 22. The group consisted of 21
first (19.2%), 31 (28.4%) second, 33 (30.2%) third and 24 (22.1%) fourth year students.
3.2. Instruments
The instrument used to collect descriptive data was a questionnaire that consisted of three parts.
The first part was intended to collect personal information of the participants, such as their age,
gender, and year at university. The second part was a test anxiety scale adapted from Sarason’s
(1980) Test Anxiety Scale. The third consisted of an open question survey. The test anxiety
scale aimed to measure the degree of test anxiety manifested by the subjects. Lastly, to
investigate into participants’ attributions of the causes and effects of test anxiety, three open-
ended questions were designed, which read as follows:
- In your opinion what causes anxiety during exams?
- What is the effect of test anxiety on students?
- What can be done to alleviate somehow this phenomenon?
ISSN 2039 - 2117
Mediterranean Journal of Social Sciences
Vol.2, No.2, May 2011
MCSER – Mediterranean Center of Social and Educational Research
Rome, Italy, www.mcser.org
97
The questionnaire was administered to the subjects one week before their final exams.
4. Data Analysis
In order to assess the degree of test anxiety experienced by students, descriptive statistics were
used. The results indicate that the participants are affected at least at some degree by test
anxiety. In the first graph, the results of the questionaire administered to all of the subjects, are
expressed in percentage (%).
Graph nr.1
As we can see, the analysis of the data indicates that most of the students worry during test
taking (2), but especially when they are supposed to take a surprise exam (5). In addition, they do
not feel confident and calm before tests (3), whereas after tests the students assume that they
could have done better (9). They also admit that they feel anxious before final exams (10).
According to the students, emotions affect their performance negatively (11) and sometimes
cause to forget what they have learned. During the test, they usually feel pressured by time limits
(18) and sometimes believe they will fail. Cizek and Burg (2006) explain their belief in this way:
“Because tests frequently result in the assignment or a of a grade or score- that is in an
evaluation - test anxiety is experienced in testing situations by persons who feel threatened
by evaluation. That threat is more likely to be aroused when a test taker perceives that the
evaluation of his or her performance is likely to be low. That perception arises because the
student believes that his or her knowledge, skill or ability is inadequate to perform
successfully on the test. Interestingly, because whatever level of anxiety is aroused in a
student often depresses his/her test performance, the test taker’s perception of the threat
of evaluation turn out to be accurate, to a degree. That is anxiety causes a poor evaluation,
which confirms the students initial perceptions regarding the (un)likelihood of success
which reinforces evaluation as a threatening event.”
The students also admit that grades influence both their study and their performance on exams
(19), suggesting that good grades make them feel confident. However, the results show that the
students feel anxious even when they have studied and are well- prepared for the exam (23).
These were some of the aspects on which students expressed their concern.
The second graph shows the the results of the questionaire for both male and female students
expressed in percentage (%).
ISSN 2039 - 2117
Mediterranean Journal of Social Sciences
Vol.2, No.2, May 2011
MCSER – Mediterranean Center of Social and Educational Research
Rome, Italy, www.mcser.org
98
Graph nr.2
As can be clearly noticed in the second graph, for various questions of the questionnaire, there is
a certain difference in the answers of male and female subjects, which points out that test anxiety
is also associated with the gender of the subjects. The findings are also supported by a study of
Everson and Millsap (1991), which showed that females have higher levels of worry as well as
higher levels of emotionality compared to males. The graph shows that at least five items are
associated significantly with the gender of the subjects. First, female students feel more worried
than the males when they know they will take a test (2). Second, the females feel less confident
and relaxed than the males when they know they will take a test (3). Third, female students are
more worried than male students when they have to study for an exam (13). Fourth, female
students are more worried than male students even when they are well-prepared (23). Last,
females find their hands trembling before an important examination (24), which reflects a higher
level of emotionality compared to male students.
Based on the answers compiled from the first question of the survey, it was found that lack
of preparation for the tests and inefficient or inappropriate test preparation are some of the
reasons that make learners anxious. Low self-confidence, fear of negative evaluation and
previous test experiences concluded with failure also make the students feel anxious. Besides,
time limitation and stress during test administration also cause anxiety, since many students
admit that they are not sure if they can finish the test within the time given. In addition,
insufficient or unclear orientation from the lecturers concerning the material that will be covered
in the exam causes a considerable amount of anxiety. They also make complaints about
inappropriate test techniques or the way the test is designed and the number of items included
there. Students also admit that difficult course content and the large amount of information to
be covered are other anxiety producing sources. Ultimately, the thought that students may forget
what they have learned and as a result fail, makes them feel anxious.
Concerning the second question of the survey, the results show that test anxiety mostly
causes negative effects. The subjects admit that test anxiety causes difficulty in retrieving from
memory the information they have learned and decreases their concentration during the test, as a
result of which they make more errors. It also prevents students from displaying their real
knowledge and abilities in the test and transferring their real performance to test results. In other
words, it is an obstacle to efficient study and to an effective use of the knowledge already
acquired. Furthermore, test anxiety causes physical problems. Students who have high level of
test anxiety confess that they suffer from headache, insomnia, increasing heart pulse and
stomach disorder, before and during test administration. They say that test anxiety causes
ISSN 2039 - 2117
Mediterranean Journal of Social Sciences
Vol.2, No.2, May 2011
MCSER – Mediterranean Center of Social and Educational Research
Rome, Italy, www.mcser.org
99
psychological problems as well. Among them we can mention an increased level of nervousness,
confusion, uncertainty, tension and negative emotions. The findings indicate that test anxiety
makes students interested in tests and their results but not necessarily in the content of the
course. Apart from these negative effects, it seems that test anxiety has a positive effect on the
learners, since it is not a factor that causes them to study less.
The answers to the question “What can be done to alleviate somehow this phenomenon?”
show that the teacher is the one who should play the most important role in reducing test
anxiety. The students think that teachers should motivate them and provide more specific
orientation concerning the material that will be tested. In other words, subjects point out that the
teachers should inform the students on the content of tests and number of the questions before
the administration. They also suggest that the teachers should avoid negative comments during
tests and should not frequently remind them of the time left. In addition students insist that
teachers should give them enough time to complete the test. Another aspect in order to alleviate
test anxiety is related to the students. They admit that studying systematically would make them
less anxious during exams. According to them, the teachers should be aware of students’ anxiety
and try to understand them.
5. Conclusions and Discussions
The findings of this study are as follows:
First, the students are usually affected by test anxiety, before but especially during the
administration of the test. Some of them report a high level of test anxiety. The results show that
subject variables such as gender are correlated with some aspects of test anxiety: female learners
feel more worried and anxious although they prepare more than males.
Second, it results that some of the factors that cause test anxiety are related to lack of
preparation for the tests and/ or inappropriate test preparation, fear of negative evaluation, bad
experiences on previous tests, time limitation and pressure, the number of items included in the
test and the difficulty of course content.
Third, according to the survey, test anxiety gives rise to physical and psychological
problems as well. It affects motivation, concentration and achievement negatively, increases
errors during the exam, creates problems recalling the material previously learned and prevents
efficient study.
Fourth, it results that teachers’ attitudes are the key factors in reducing test anxiety. Test
techniques, specific orientation before the test, information on the content and number of
questions, time limitation and pressure are some significant problems about which teachers and
instructors should think in order to reduce test anxiety, not to forget the systematic study, which
is students’ responsibility.
Based on the findings of the study, some recommendations can be presented:
First, teachers should be aware of test validity and reflect content of the course to tests.
Second, teachers should inform the students on content, test techniques, number of the
items included in the test before the administration as Alcala (2002) suggests that teachers should
familiarize students with the exam format, the type of rating system.
Third, creating a low-stress environment allows students to concentrate on the test rather
than being distracted by test anxiety.
Fourth, teachers should be aware of students’ anxiety and should find ways to evaluate
students without inducing high levels of anxiety, while still maintaining a positive, effective
climate. Another way to decrease test anxiety in testing environment is to give learners the
possibility to express their comments. For example, Smith & Rockett (1958) found that if
students were asked to write comments on items during multiple choice test the high anxious
ISSN 2039 - 2117
Mediterranean Journal of Social Sciences
Vol.2, No.2, May 2011
MCSER – Mediterranean Center of Social and Educational Research
Rome, Italy, www.mcser.org
100
students did better and the low-anxious worse but in the “no comment “ condition the high
anxious students did worse.
6. Limitations of the Study
Concerning this aspect, we can say that some limitations can be noted. The study is limited to
the students of only one institution, namely the Faculty of Education, in “Aleksandër Moisiu”
University. Secondly, the study is limited to the subject variables such as: age, grade and
achievement scores of the students. Lastly, background education is not a variable. As a
conclusion, considering the study is limited to test anxiety of “Aleksandër Moisiu” University
students, further research should focus on more analytic issues such as teacher attitudes on test
anxiety and feedback before and after the exam.
References
Alcala, F. R. (2002). Making oral tests more human and less anxiety generating. Humanising Language Teaching. 4 (4):
1– 3.
Culler, R. & Holahan.C. (1980). Test anxiety and academic performance: The effects of study-related behaviours”
Journal of Educational Psychology 72 16-20.
Everson, H., & Millsap, R. (1991). Isolating gender differences in test anxiety: confirmatory factor analysis of the
Test Anxiety Inventory. Educational & Psychological Measurement, 51, 243-251.
Gaudry, E., & Spielberger, C. (1971). Anxiety and educational achievement. New York: Wiley.
Hembree, R. (1988). Correlates, causes, effects, and treatment of test anxiety. Review of Educational Research,
58, 47-77
Liebert, R., & Morris, L. (1967). Cognitive and emotional components of test anxiety: A distinction and some initial
data. Psychological Reports, 20, 975-978.
Mandler, G., & Sarason, S. B. (1952). A study of anxiety and learning. Journal of Abnormal and Social Psychology, 47, 166-
173.
Naveh-Benjamin. M & McKeachie,W, J & Lin, Y. (1987). Two types of test anxious students:Support for an
Information-processing model. Journal O Educational Psychology, 79, 131-136
Ohata, K. (2005). Potential Sources of Anxiety for Japanese Learners of English: Preliminary Case Interviews with
Five Japanese College Students in the U.S., TESL-EJ, Volume 9, Number 3, 1 – 21.
Rachman, S. (2004). Anxiety (2
nd
ed). New York: Psychology Press Ltd
Sarason, S. B., & Mandler, G. (1952). Some correlates of test anxiety. Journal of Consulting and Clinical Psychology, 47,
810-817.
Sarason, I. G. (1984), Stress, anxiety, and cognitive interference: Reactions to Tests. Journal of Personality and Social
Psychology, 46, 929-938.
Sarason, I. G., Sarason, B. R. & Pierce, G. R. (1990). Anxiety, cognitive interference, and performance. Journal of
Social Behaviour and Personality. 5, 1-18
Spielberger, C. D., & Vagg, P. R. (1995). Test Anxiety: Theory, assessment, and treatment. Washington D. C.: Taylor
& Francis.
Young, D. J. (1999). Affect in foreign language and second language learning. Boston, MA: McGraw-Hill.
Young, D.J. (1991). Creating a low-anxiety classroom environment: what does the language anxiety research suggest?
Modern Language Journal, 75/4, 426-437.
Zeidner, M. (1998). Test Anxiety: The State of the Art. New York: Plenum Press