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E-Parliaments 2.0: Opening the gates to citizens. The use of social media in parliamentary websites

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... An example is that of the e-Petition Project of the Scottish Parliament, which was created by the University of Napier. • Parliament-to-Media (P2M) services: A characteristic example of a Parliament-to-Media service is that of Hotline-Newsdesk, a service established by the European Parliament, which provides to journalists useful information on several programs, projects, briefings or activities of the European Parliament (Staiou et al., 2010). ...
... E-Parliament efforts, just like e-government and e-participation initiatives already do, can turn to Web 2.0 and social media as platforms for facilitating inclusion, propagating awareness, attracting participation and fostering engagement. A recent three-case study on the European Parliament, the UK Parliament and the Parliament of Ecuador (Staiou et al., 2010) has tried to investigate the interest that citizens show in contacting parliaments and engaging in parliamentary activities through the use of social media. As this study has found, the high percentage of internet penetration does not necessarily imply that citizens are aware of the existence of parliament profiles on popular social media. ...
Chapter
In an era of citizens' discontentment towards parliamentary democracy and a common perception that public opinion is not properly taken into account by governments, many national parliaments are striving to implement e-services that will attract citizens' interest and engage them actively in parliamentary procedures. This chapter provides an overview of e-parliament concepts and services, relevant initiatives organized by parliaments, governmental agencies, or NGOs, as well as technologies that can be used for such applications. The chapter intends to bring forward issues and opportunities for implementing e-parliament initiatives according to the needs and capabilities of different target groups, with a view to rendering e-parliament services more attractive for citizens, and, at the same time, more effective in their civic education aspects, more efficient in providing feedback to parliament stakeholders, and delivering usable outcomes for parliamentary e-participation.
... • Parliament -to-Media (P2M) services: A characteristic example of a Parliament-to-Media service is that of the Hotline-Newsdesk, a service established by the European Parliament, which provides to journalists useful information on several programs, projects, briefings or activities of the European Parliament (Staiou, Papaloi & Gouscos, 2010). ...
Article
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In an era of citizens’ discontentment on democratic institutions, parliaments as a democratic cornerstone, are constantly striving to create alluring services taking, at the same time, into account the difficulty of achieving accessibility and transparency in citizens’ e-participation. At the same time, the evolution of ICT tools presents opportunities to revamp the traditional character, functions and services of parliaments worldwide, giving rise to new capabilities and opportunities that can transform their political and social role. An e-enabled parliament can not only offer flexibility in parliamentary proceedings and facilitate the work of its members, but also strive for the inclusion of citizens, without annulling the representative character of the institution. In this paper, we present an initial overview of the characteristics of modern parliaments, recording existing service offerings and proposing a stakeholder-based categorization, with specific categories that can best accommodate explicit and active citizen participation within parliamentary functions. A number of existing citizen deliberation applications and research projects are highlighted as potential candidates for deploying novel extrovert parliament-to-citizen services, focused directly on citizen involvement. Moreover, the focus area based on the procedure from inclusion to feedback will give good evidence for all those factors that are necessary for a successful adoption of novel e-parliament services.
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Pemerintahan di seluruh dunia pada saat ini menghadapi "tekanan" dari berbagai pihak untuk meningkatkan kualitas pelayanan publik dan meningkatkan partisipasi aktif dalam pemberian informasi bagi masyarakat serta dituntut untuk lebih efektif. Hal tersebut menyebabkan e-Government atau pemerintahan berbasis elektronik semakin berperan penting bagi semua pengambil keputusan. Pemerintah tradisional (Traditional government) yang identik dengan paper-based administration mulai ditinggalkan. Kecenderungan pemakaian teknologi digital dalam organisasi publik saat ini tidak dapat dihindari lagi. Untuk itu, konsep digital e-government atau yang dikenal dengan istilah e-government harus dipersiapkan secara matang, agar dapat menghindari terjadinya kegagalan dan penurunan kinerja layanan. Penggunaan teknologi internet diharapkan dapat menjadi wahana untuk mempercepat pertukaran informasi, menyediakan sarana layanan dan kegiatan transaksi dengan warga masyarakat (G2C), pelaku bisnis (G2B), dan tentunya dengan pihak pemerintah sendiri (G2G). Dalam hal ini, konsep transformasi adalah hal utama yang harus diterapkan, bukan sekedar pemakaian teknologinya saja, melainkan pemanfaatan teknologi yang dapat mendukung dalam sistem pembuatan kebijakan dan pelayanan publik ke arah yang lebih baik
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