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Optimization Strategies for Resolving Inventory Problems in Customer Service Repair Centers

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Abstract

The authors discuss an overall process for inventory management over the entire life cycle of consumer product support. Challenges and opportunities that exist in the current process are identified. The optimization techniques that fit the situation in different phases of the product life cycle (e.g., New Product Introduction (NPI) and End-of-Life (EOL)) will be shared along with the results of their implementation.

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