... Action learning has proven to be effective in developing self-awareness about making a valuable contribution on the basis of past experiences, especially if people are motivated to Define: Project charter, voice of customer, Kano analysis, stakeholder analysis, idea box and future scenario Measure: Sample size and confidence intervals, bar/column chart, box plot, histogram, scatter plot, Ishikawa diagram, process performance metrics (customer satisfaction, defects per million opportunities, yield, sigma level and process efficiency), Gage R&R (attribute and ANOVA) Analyze: Deployment flow chart, Spaghetti flow chart, value stream map, seven wastes, takt time calculation and process efficiency calculation, regression analyses, hypothesis testing (t-tests, one-way ANOVA, F-test, Barlett test, Levene test, two-proportion test and chi-square test), design of experiment Improve: Brainstorming, failure-mode-effectsanalysis, stakeholder analysis and communication plan, change management plan Control: Process management plan, process management with attribute control charts (npcharts, p-chart, c-chart, u-chart), process monitoring with variable control charts: I chart, Xbar chart, R chart, EWMA chart, CUSUM chart, ROI analysis and statistical proof of improvement Measure and Analyze: Future scenario, SIPOC process map, value stream map, seven wastes, takt time calculation, process efficiency calculation, bar/ column chart, box plot, scatter plot, basic hypothesis tests (simple linear regression, t-test and two-proportion test) Improve: Brainstorming, Webbing, analogies, SCAMPER, idea box, reverse brainstorming, forced connection, effortimpact matrix and action plan Control: Change management plan, stakeholder engagement strategies, force-field analysis and solution-effect analysis Note: Italic text are CPS tools IJLSS learn and to improve (Howell, 1994;Lee and Jang, 2014). Our action-learning-based LIT is designed in accordance with previous reports on developing CRI and IWB among workfloor employees (Ashforth and Schinoff, 2016; Chaubey et al., 2022;Cusins, 1996;Scott et al., 2004;Tierney and Farmer, 2011). ...