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iBusiness, 2013, 5, 72-76
http://dx.doi.org/10.4236/ib.2013.52009 Published Online June 2013 (http://www.scirp.org/journal/ib)
Internet Addiction in Malaysia Causes and Effects
Ashish Kapahi, Choo Siow Ling, Sureswaran Ramadass, Nibras Abdullah
National Advanced IPv6 Centre (NAv6), Universiti Sains Malaysia, Penang, Malaysia.
Email: Ashish@nav6.usm.my, csl100092@student.usm.my, Sures@nav6.org, abdullahfaqera@nav6.org
Received January 7th, 2013; revised February 8th, 2013; accepted June 1st, 2013
Copyright © 2013 Ashish Kapahi et al. This is an open access article distributed under the Creative Commons Attribution License,
which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
ABSTRACT
The Internet started as a divine gift to the human society, it was meant to enlighten the human society by transferring
knowledge, making available all the information needed for human well being, growth and prosperity. But as the Inter-
net grew, it created its own set of problems—one of the key ones being Internet Addiction. According to Dr. Jerald J.
Block, from the Center for Internet Addiction, “Internet addiction” affects as many as one in eight Americans. Block
also defined Internet addiction as a compulsive activity involving excessive use, withdrawal and negative repercussions
including social isolation, lying, low achievement and fatigue. As the Internet grows in Malaysia, Internet addiction is
surfacing as a key problem, particularly amongst the younger generation here. This research outlines a method to exa-
mine the level of Internet addiction amongst Malaysian youth. The purpose of our study is to identify the use of Internet
among Malaysian youth and the relation of excessive use to the addictive level. We have devised an online survey to
study the Internet use among the youth; the findings of this study indicate that the youth are indeed susceptible to Inter-
net addiction.
Keywords: Internet Use; Internet Addiction; Addictive Behavior; Surfing Addiction; Malaysian; Youth
1. Introduction
With the evolution of technology and the creation of the
Internet, the cyber world has created a culture of on-line
communication and virtual connectivity. Decades of In-
ternet growth and with it the usage of computer systems
have brought about a change in peoples lifestyle which
rely on Internet—just a few clicks away for all the im-
portant and abundance of information available online.
Un-doubtly the Internet has revolutionized the way we
think and occupies an important place in our private lives
and the society as a whole.
Internet addiction inherits the symptoms of chemical
addiction, and yet, it does not consume any chemical
substance like other drug addiction, alcohol addiction,
and so forth. Internet addiction can be well defined
through the observation of one’s behavior [1]. The defi-
nition of behavioral addiction varies, however, one may
think of behavioral addictions as a repetition of a habit
that has a potential to cause imbalance in lifestyle or so-
cial issues or worst of all, affect one’s health. For beha-
vioral addictions, there is always a sign of uncontrollable
force when the addicts try to control or cut back the
amount of addictive use. It was suggested that behavioral
addiction acts as a medium to escape from the underlying
emotional stress [2].
Over the last couple of years, Internet addiction has
become a global concern to the public and can be classi-
fied as a health issue. There is even a proposal to include
Internet addiction in the next revision of the Diagnostic
and Statistical Manual of Mental Disorder 5th Edition
(DSM-V), as a cause of mental disorder [3]. Addictive
behaviors were suggested to cause improper life style
and impairment to personalities, especially amongst the
young. The education system has evolved and the use of
technology is now encouraged at much younger ages.
Children are getting exposed to computer technology and
the Internet at early ages.
Even though the study on Internet addiction is not new
to clinical studies, prior studies had always been attri-
buted to psychological terms [4-7]. It is believed that
Malaysians surfing the Internet for long hours are not
aware of the consequences of surfing for long hours and
are addicted to the Internet unknowingly? What causes
them to surf for long hours and what activities do they
engage in while Online, lead to the questions that have
motivated us to do this study on the usage of Internet
among Malaysian youth. We have devised a set of ques-
tions accordingly to diagnose the pattern of online be-
havior among the youth. An on-line survey on Internet
Copyright © 2013 SciRes. IB
Internet Addiction in Malaysia Causes and Effects 73
Surfing and Addiction was launched nationwide to get a
response from the youth about their online behavior. We
focus on the youth because they are presumed to be more
adaptable to the fast changing Internet world. The aim of
the survey is to identify the Internet addiction among the
youth caused by surfing long hours.
The paper is organized as follows: Section II talks
about Internet addiction, Section III states the Research
Methodology involved, Section IV—Results of the Study,
and followed by the conclusion in Section V.
2. About Internet Addiction
This section sheds light on topics that are relevant to our
proposed research and have been examined in the fol-
lowing sections.
2.1. Internet Addiction Test (IAT)
Internet Addiction Test (IAT) is a measure devised on a
Likert scale to rate the degree of the Internet use. The
questions range from personal daily life, social life, life
performance, emotional feelings and so forth. Total IAT
scores are used as a measure of the addictive level.
Highest score suggested that a person is addicted to the
Internet and vice versa. The IAT had been further tested
by researchers in its reliability and validity; and it is
suggested to reliable measure to study Internet addiction
[8].
2.2. Subtypes of Addictive Behavior
Addictive behavior to the Internet develops when an in-
dividual starts engaging in activities of obsession. It is
shown as a compulsive preoccupation while at the same
time losing control against the addicted activity [9].
1) Excessive Gaming: One key contributor to gaming
addiction has been the creation of the interactive envi-
ronment for the game’s platform that provokes a sense of
awe and wonder, even amazement, to the fantasy world
far beyond the reality, thus gaming as an activity that
gives gamers the room for imagination. Massive Multi-
player Online Role-Playing Game (MMORPG) is one of
the appealing forms of gaming addiction for problematic
Internet users [10]. Common signs of gaming addiction
are shown in several ways: a) gaming preoccupation; b)
being dishonest about the excessive gaming; c) social
retreat. Nevertheless, gamers do make virtual friends in
participating with the groups, forums, chat room and so
forth [11]. However, these do not substitute the social
relationships in real life [9,10].
2) Online Sexual Preoccupation: This can be caused
by Adult websites loaded with the sexual content for the
purpose of arousing a sexual interest. Similar to the
gaming addiction, sexual addiction provides the Internet
addicts with a room for imagination. Online sexual pre-
occupation usually refers to the activities of online view-
ing, downloading sexual materials, participating in the
adult chat rooms, or uploading adult-content materials
for the purposes of trading [12]. Internet users who are
addicted in this category, find this as an easy alternative
to access sexually explicit materials while remain ano-
nymous, thus are allured into this form cyber addiction
[13].
3) Emailing or Texting: Emailing or texting prevails to
be an effective communication tool in the emergence of
mobile Internet network. The ease of access to the Inter-
net with the use of mobile devices incentivizes individu-
als to engage in mailing or texting activities more fre-
quently. Online communication also helps them express
their emotions more openly. Although interactive re-
sponse through text or email seems to be an advanced
step to managing a long-distance relationship, it does not
replace the conventional form of face-to-face communi-
cation. Internet users who are addicted in this category
usually suffer from: a) loneliness; b) lack of confidence;
c) social retreat. In short, emailing or texting addiction is
about finding alternatives to avoid real life confrontations
[14].
2.3. Social and Cultural Implication of the
Internet
The Internet is perceived to have both pros and cons,
there are arguments that suggest that the Internet benefits
the society by: 1) joining the global network of like-
minded people; 2) Improves our performance and execu-
tion capabilities; 3) facilitates expressing of ideas freely;
and 4) is a consolation at times of disappointment. There
are the other, who suggest, that the Internet causes temp-
tation and poisons the minds of the young as they indulge
more with the virtual world of the Internet, and causes
them to neglect their roles in the real life also affecting
their performance at work [15].
2.4. Challenges of Internet Addiction
The Internet was invented with the objective of helping
the development of human society whether in academia,
industry, or the governments etc. However, as it evolved,
like any other tools or technology, its misuse became
inevitable. Excessive use of the Internet has become one
of the leading challenges of the modern society and
causes both physical and mental impairment. Although
Academic and clinical researchers have been working on
finding the symptoms and solutions for this for while, not
much progress has been made, and most of the cases
even today are self reported by the addicts [16]. Any so-
lutions that were planted earlier have failed and addicts
have been found to relapse to persistent addictive behav-
ior.
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Internet Addiction in Malaysia Causes and Effects
74
3. Research Methodology
An online survey was conducted to study the Internet use
and addiction among Malaysian youth; a questionnaire
was created on the basis of Internet Addiction Test (IAT)
[17], a well-validated instrument and a reliable measure
that covers the key characteristics of pathological online
use factors affecting the Internet addiction and the Im-
pact of Internet addiction. A questionnaire was con-
structed based on the following information: 1) Demo-
graphic information, 2) A modified version of the Inter-
net addiction test (IAT), 3) Factors affecting the Internet
addiction, 4) Internet Surfing Addiction, 5) Impact of
Internet addiction.
A random sample of 203 Malaysian youth was se-
lected to participate from all over Malaysia in the study.
Our questionnaire consisted of 30 questions; the ques-
tions were distributed as following:
1) 7 questions were asked on demographic information
ranging from sex, age, and so forth.
2) 10 questions were asked on the degree of the Internet
use. A modified version of the Internet addiction test
(IAT) was used as the measure of scale. The ques-
tions were devised to be in form of close-ended ques-
tion which summarize on Young’s research on a 10-
item based questionnaire [8].
3) 4 questions were asked on the factors that affecting
the Internet surfing behavior, ranging from the pur-
poses to the emotional feelings.
4) 3 questions were asked on the contents of surfing to
find out the most visited websites.
5) 5 questions were asked on the impacts of the Internet
addiction, ranging from psychological concern to task
effectiveness.
6) An optional open-ended question was asked on the
participants’ opinion towards the Internet addiction to
find out what people may think of the Internet use.
The Survey was conducted for a total duration of
seven days. It was sent through emails, or through a link
provided by the On-line survey builder along with a brief
description of the study. Once the survey was finished,
participants could submit it online and the data was
stored as a spreadsheet on an online database. The Sur-
vey took approximately 20 minutes to complete. Results
were collected on for further analysis. The information
provided by the participants was considered confidential
and would not be disclosed for any other purpose.
The Internet Addiction Test (IAT) conducted was used
to evaluate the degree of addictive behavior. The answers
to “yes” were counted, if seven yes were marked for par-
ticular participant, then the participant was considered as
susceptible to Internet addiction. Based on the survey, 58
participants (29%) were considered to be at risk of addic-
tive behavior.
4. Results
A total of 203 participants took part in the Survey; gen-
eral description of the participants is as below:
The participants were categorized into four segments
based on the hours spent on the Internet usage: 1) nor-
mal user; 2) moderate user; 3) at-risk user; and 4) ex-
treme user. Before participants proceed with the IAT
modified version measure scale, a question was asked to
self-identify if they considered themselves as Internet
addict or Not. A large number of participants (64%) con-
sider themselves as Internet addicts whereas the opposite
(36%) did not consider that they were addicted. The eth-
nicity of the sample participants was as follows: Chinese
(50%), Indian (26%), Malays (22%), and other ethnic
groups (2%). Most of the participants were ranging from
20 - 25 years old (64%) and studying a bachelor’s degree
(51%). Northern States of Malaysia (53%), east coast of
Malaysia (8%), Southern States of Malaysia (8%), Sabah
and Sarawak (6%) and other states (25%) constitute the
sample of survey. The gender and age classification of
users is also specified in the Table 1 as below:
A) Factors Affecting Internet Addiction were found as
follows:
1) Task-relevant Factor: There were many reasons to go
online, including the distant learning, working online
and so forth. 83% of the participants go online for
task-related purposes; where as the remaining 17% of
the participants do not use the Internet as a tool for
study or work purposes. Figure 1 shows the findings
for the dependence on the Internet for school or work
related purposes. The results skewed towards the fre-
quent usage of the Internet.
2) Ease of Access: the ease of access is an important
factor to determine how long the user stay connected
to the Internet.
3) Figure 2 shows the findings for the access location
appropriate for the Internet users.
4) Motive: The motive to stay Online often followed by
reasoning. Figure 3 shows the findings of motive that
compel Internet user to engage in online activities.
5) Impulsive Surfing: The first reaction proceeds from a
natural feeling when a user opens a browser window.
Figure 4 shows the findings for impulsive surfing
B) Impact of Internet Addiction was found to be as
follows:
1) Insomnia: Refers to those who surf the Internet until
late at night and have sleeping disorders. 69% par-
ticipants did not suffer from insomnia, whereas (31%)
were found to suffer from the late-night log-ins and
problems related to sleep.
2) Physical Changes: Refers to immediate impact on the
physical changes such as weight loss, backaches or
headaches. 57% participants were found to experience
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Internet Addiction in Malaysia Causes and Effects 75
Figure 1. Task-relevant factor to the Internet use.
Figure 2. Ease of access to the Internet use.
Figure 3. Motive to use Internet.
Figure 4. Impulsive surfing by participants.
Table 1. User categorized by the gender difference.
Internet Users
User-Category
(Hrs spent) Male Female Total Percentage %
Normal user (0 - 6) 48 37 85 42
Moderate user (6 - 12) 41 34 75 37
At-risk user (12 - 18) 25 10 35 17
Extreme user (18 - 24) 3 5 8 4
Total 117 86 203 100
some form of physical changes whereas 43% had ob-
served no physical changes.
3) Inferiority: Refers to a feeling of low esteem and un-
important in social relationships. 61% participants did
not encounter difficulty in socializing with other peo-
ple whereas 39% encountered some difficulty in so-
cializing with other people.
4) Loss of concentration: Refers to immediate impact on
daily activities at work or at school or otherwise. 52%
participants maintained regular level of concentration
while studying or at work whereas the 48% found it
difficult to stay focused, resulting in drop of concen-
tration.
5) Loss of productivity: The direct impacton outcome at
work or schools due to long surfing habits. 59% par-
ticipants suffered from loss of performance whereas
41% maintained regular performance and producti-
vity.
6) Withdrawal Syndrome: When a person stops using
the Internet, they experience unpleasant feelings or
physical effects. We found that a large number of the
participants who suffered any of the above symptoms
were also susceptible to Withdrawal Syndrome and
felt uneasy and missing something if they did not ac-
cess the Internet a few times daily [18,19].
5. Conclusions
Internet addiction is described broadly for Internet over-
use or excessive use of computer that may lead to inter-
fere or changes in ones regular daily life. For a while
now, our society has been obsessed with the abstract
world of the Internet, which is beginning to have a deep
effect on it now. Our findings in relation to Internet ad-
diction among Malaysian youth show that they are at
high risk of Internet addiction. Those in the age range of
18 - 25 are found to be susceptible to Internet addiction,
especially those going to college or university. Addictive
behavior however may not be all that harmful and is
subjected to the individual’s intentions, actions and
self-discipline, which determine the real harm to the in-
dividual and the society. The Malaysian society is quite
diverse in culture and may not share a cohesive view on
the Internet as a whole and its perception might change
widely across the segment of the society, reflecting di-
verse views, attitudes and behavior toward the Internet
usage, however our study has been limited to a very nar-
row segment of the society, the youth and mostly who go
to college and or university, therefore are finding apply
to only for this segment.
The findings of this research are preliminary and can
be used as a basis for further broader research in this area.
Empirical work needs to be done to complement this
research and further research on Internet Addiction. We
Copyright © 2013 SciRes. IB
Internet Addiction in Malaysia Causes and Effects
Copyright © 2013 SciRes. IB
76
understand the limitations of this study and propose that
the boundaries of the hypothesis be tested in future re-
search.
6. Acknowledgements
We would like to thank all the reviewers, participants
and other individuals who directly or indirectly contri-
buted to this research.
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