Conference PaperPDF Available

Do's and don'ts van empoweren via e-mailhulp

  • November 2012
DOI:10.13140/2.1.1912.7368
  • Conference: Congres Online Hulp
  • At: Utrecht
Authors:
Christa C. Nieuwboer at APPARENT R&D
Christa C. Nieuwboer
  • APPARENT R&D
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Abstract

Een workshop waarin geoefend werd met het gidsen van het proces van ouders met een opvoedvraag naar meer grip/empowerment.
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Do’s en don’ts
van empoweren
via e-mailhulp
Christa Nieuwboer
Do’s en don’ts
van empoweren
via e-mailhulp
Workshop Congres Online Hulp ~ Christa Nieuwboer
@ParentInternet
Uitdaging
Verdiepend werken met tekst
Bewust hanteren van technieken
Reflectie op communicatie
Workshop Empowerment E-mailconsult
Empowerment verhelderd
Empowerment van de cliënt
model Bennet Cattaneo – Chapman, 2010 >>
Workshop Empowerment E-mailconsult
Bron:
Bennet Cattaneo L. &
Chapman, A.R. (2010)
The Process of Empowerment,
A Model for Use in Research
and Practice.
American Psychologist, 65 (7)
Workshop Empowerment E-mailconsult
Empowerment verhelderd
De rol van de hulpverlener
Verhelderen invloed, doelen
Het proces “aanjagen”/ coachen
Samenwerken, een hulpbron zijn
Workshop Empowerment E-mailconsult
Casus
Workshop Empowerment E-mailconsult
Opdracht 1 – in tweetallen
Kies één van Fanny’s doelen waar je als
hulpverlener op in zou willen gaan.
Workshop Empowerment E-mailconsult
Doelen beschrijven
Perspectieven benoemen
Emoties erkennen
Dont’s….
Workshop Empowerment E-mailconsult
Vaststellen van betekenisvolle,
invloed-georiënteerde doelen
Opdracht 2 – in tweetallen
Noem 1-2 acties die je Fanny zou aanraden
om meer invloed op de situatie te krijgen.
Workshop Empowerment E-mailconsult
Opties laten zien
Aanmoedigen tot het maken van keuzes
Nieuwe kennis/vaardigheden aanbieden
Dont’s…
Workshop Empowerment E-mailconsult
Acties ondernemen
om doelen te bereiken
Opdracht 3 – in tweetallen
Benoem 1-2 positieve uitkomsten (impact) die
je verwacht van de door jullie voorgestelde
acties.
Workshop Empowerment E-mailconsult
Behoeften van andere betrokkenen benoemen
Ingaan op sterke punten en kansen
Intenties waarderen
Dont’s…
Workshop Empowerment E-mailconsult
Waarnemen en reflecteren op de
impact van de acties
Opdracht 4 – in tweetallen
Benoem twee hulpbronnen in de context van de
situatie van Fanny, die een verschil kunnen
maken.
Workshop Empowerment E-mailconsult
Hulpbronnen op meerdere niveaus benoemen
Wetten, rechten, beleid, plichten aankaarten
Jezelf als hulpbron aanbieden
Dont’s…
Workshop Empowerment E-mailconsult
De sociale context als omgeving met
hulpbronnen
Mede-verantwoordelijkheid en dialoog
benadrukken
“Insightful, caring and dynamic”
Turnbull, Turbiville, & Turnbull,
Evolution of Family-Professional Partnerships:
Collective Empowerment as the Model for the Early Twenty-First Century,
2009
Workshop Empowerment E-mailconsult
Algemene bejegening
Contact
Christa Nieuwboer
c.c.nieuwboer@uva.nl
c.nieuwboer@fontys.nl
@ParentInternet
Workshop Empowerment E-mailconsult
Bedankt voor uw aandacht!
Tweet uw reactie en ervaringen
via #coh2012 en @ParentInternet
Online Parenting Support. Guiding parents towards empowerment through single session email consultation
Thesis
Full-text available
  • Jul 2014
In the first two chapters we aimed to identify the factors for successful online parenting support, by systematically interpreting fi ndings from extant scholarly literature. We aimed to answer the following questions: What are the characteristics of online parenting resources studied, and what are the outcomes of different types of evaluation studies for online parenting websites? Data were collected by reviewing 75 previous studies, published between 1998 and 2010. We used a coding system to describe resource and user characteristics, to assess methodological characteristics of their evaluations and to interpret outcomes (chapter 1). A more specific research question was the focus of the second study, i.e. what evidence do experimental studies show for the effectiveness of such online programs in terms of parental competencies and children’s development? We analyzed 12 studies which evaluated online parent training interventions and which reported the fi rst claims of evidence for effectiveness. We used a combination of meta-analysis and qualitative analysis in order to identify the factors and design characteristics related to the reported promising effects (chapter 2). Email consultation was the most common type of online communication between parents and parenting practitioners and found in a third of all previous studies (see chapter 1). However, an in-depth analysis of this medium of parent support communication was lacking. In chapter 3 we analyzed email questions and advices and hypothesized that the response of the professional should match the need of the parent. To assess this claim, we developed a coding system, based on three separate categories in the literature on the orientation of parenting professionals: i.e., expert oriented, parent oriented and context oriented attitudes towards help-giving. In addition to the lack of knowledge about the method of single session email consultation, we also know little about the assumptions on help-giving practices (see Turnbull, Turbiville, & Turnbull, 2000) for this new means of communication. In chapter 4 our research aimed to explore the feasibility to provide empowerment oriented support in single session email consultation. Based on previous literature on empowerment (e.g., Cattaneo & Chapman, 2010; Turnbull et al., 2000) we operationalized the concept of empowerment for email consultancy, resulting in the Guiding the Empowerment Process model. Based on a representative sample of email advices, this model was tested for consistency and concurrent validity with a model of social support, which is the predominant model for previous content analyses of online (mostly informal) support. Finally, in chapter 5, we aimed to discover if parental empowerment improved after receiving an advice through email consultation, and also if the way practitioners succeeded in matching the need of the parent and using more empowerment oriented techniques infl uenced the outcome. In a randomized controlled design, we divided the group of parenting practitioners and trained one of the groups in order to recognize the need of the parents and use specific textual techniques in writing their advice. Parental empowerment was measured before and after receiving the email consultation. In the Conclusions, we summarize findings and provide suggestions to advance both web-based services for parents and research in this rapidly developing field.
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