Article

The Application and Research of Classification of POCP SMS based on Text Mining

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Abstract

People's opinion collection and processing system (POCP) is the electronic petition system with the function of website, hot line, E-mail and short message service (SMS), which is developed for Fuzhou Municipal Committee in JiangXi province. With the increasing demands of government service quality, the number of opinions brought by the masses is also on the increase. Seeking effective means and classifying these opinions to carry out contrapuntally become a gradually urgent problem. Based on the characteristic that SMS can change into text, this paper presents a thought that text classification algorithm can be used in the technology of SMS processing. SMS will be classified to different fields by preprocessing, feature section and classifier. At last, the reliable bases to government decision-making will be provided contrapuntally by analyzing the field classification of opinions.

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... In [7], a probabilistic knowledge base is employed to conceptualize short text with applications to clustering Twitter messages. Much attention has also been paid to the mining of opinions [8] ...
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